Still Waiting For A Solution To Waiting In Lines

from the time-holding-its-ground dept

Thu, May 25th 2006 10:00am — Joseph Weisenthal

Having to wait in line for a bathroom, concert ticket or driver's license is an unpleasant experience that can prompt a visceral reaction in people. As kids we learn that "cutters" are among the worst people to walk the earth. So it's no surprise that a new startup, which will allow people to sell their place on a waiting list to the highest bidder, is causing an outcry. People are aghast that the person in front of them might not really be someone who has waited a long time, but rather someone who paid money for the spot. Either way, it's not the same thing as cutting, since such a system doesn't actually push anyone back. Also, waiting lists aren't the same thing as physical lines since you don't have to have waste your time only to watch someone drive up in their SUV and take a spot in front of you. All the complainers are actually saying is that they resent the advantages that wealthy people have, though this applies to anything. On the other hand, the people who are excited by this company seem to think the service is a lot more revolutionary than it is. The company makes the bold claim that, "...the system that will change how people think about time." Yes, waiting in line is a big inefficiency. The time that people spend waiting is pure waste, unlike the money they spend to actually get the product, which gets recycled into the economy. But again, waiting lists aren't the same as lines. You're not wasting your time when you're in a waiting list because you're not prevented from doing something else simulatenously. It would be interesting if a company developed a market-based system for making physical lines more efficient, but this might be problematic for a different reasons. Time spent camping out for a playoff or concert ticket is a sign of being a diehard fan. Yes it's wasteful, but the group of people who make it in will often be the best at cheering on the team.

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21 Comments

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anonymous coward, 25 May 2006 @ 10:08am

i am also using my money to cut in line in front of you to nail that hot chick. sorry, loser!

first!
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dorpus, 25 May 2006 @ 10:08am

Correction
As AMERICAN kids, we learn that "cutters" are among the worst people to walk the earth.

If you go anywhere in Asia/Europe, people (e.g. well-dressed women) will just barge into line in front of you without saying anything. If you raise a fuss, then you are the "loud arrogant American". In Asia/Europe, you are supposed to just fight your way forward without saying anything.
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- ET, 25 May 2006 @ 1:03pm
  
  Re: Correction
  Dorpus, obviously you have not been in Europe very long/very much and have had potentially a one or two bad experiences with people cutting in line. I've been there several times and for extended periods of time and I can't say they are that much different from us Americans in that aspect. I think the problem here is exactly HOW you "raise a fuss". Either that or you just had bad luck with a cutter with a bad attitude... and that happens everywhere, even in our beloved "Land of the free" here...
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Patrick Mullen, 25 May 2006 @ 10:16am

One problem this marketplace solution would create is that now since there is profit involved, people would sign up for the waiting list not because they want to be on the list, but because they want to sell their spot, thus making the line longer.
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Aaron deOliveira (profile), 25 May 2006 @ 10:54am

Equity position?
Is there equity in waiting? You're investing your time, name, various intangible resources. So this company is trying to create equity here and make it liquid.

Personally I'd like to see it go forward. It'd be an interesting experiment. Yes, the initial blowback will be that waiting lists get incredibly long and that opportunists will stalk ticket sellers and the like. I believe that the market will balance itself out though. Just like real estate, when too many people pile on the price goes down until enough people get off and a balanced market is achieved.

In the long run I could see this service benifiting people. Much like eBay does. eBay has really driven down the price of a lot of items and at the same time made a lot of money for a lot of people.
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- yossi, 25 May 2006 @ 3:16pm
  
  Re: Equity position?
  but getting in line was free, and now all the free spots are behind some idiot who grabbed them to sell them, so the only option is pay him for being in the way
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- yossi, 25 May 2006 @ 3:17pm
  
  Re: Equity position?
  but getting in line was free, and now all the free spots are behind some idiot who grabbed them to sell them, so the only option is pay him for being in the way
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- yossi, 25 May 2006 @ 3:18pm
  
  Re: Equity position?
  but getting in line was free, and now all the free spots are behind some idiot who grabbed them to sell them, so the only option is pay him for being in the way
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Joe Smith, 25 May 2006 @ 11:00am

Nothing new
The business model only works if the person maintaining the list honours the assignment of the spot. A sports franchise with a long wait list for tickets (the example given) may not want to alienate fans by condoning this type of thing. In the sports context this is simply a variation on scalping tickets.

Selling a spot in line is not new. For example, for popular aircraft when there is a long lead time between the order date and when the manufacturer will have time to build the aircraft production slots have been sold for years.

A few years ago I had a customer whose most valuable asset was a committed production slot for an aircraft.
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thecaptain, 25 May 2006 @ 11:31am

They sort of do this at the theme park around here.

You can buy for extra cash a "priority pass" which allows you to cut in at the long lines for the rides.

When I heard about this, my reaction was rather like the ones described...BUT:

1) A pass is only for 1 slice of time during the day (there are 3 - 3 hour periods that passes can be purchased for and the passes are ONLY good for the period of time purchased)

2) A pass holder cannot get priority seating (IE: at a rollercoaster for example, you can only sit in the middle, not in the front or rear cars)

3) The pass itself is only good for 5 rides within the time period, so you get to cut in 5 times and that's it

4) Some "feature" rides are exempt from the pass...

All in all, its an interesting compromise.
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- Jamie, 25 May 2006 @ 12:22pm
  
  Re:
  In my experience, the theme park passes are just a way for the park to raise its prices without seeming to have done so.
  They charge you an admission price, but then also charge you for a "priority pass." If most of the customers buy the "priority pass" then, the lines for the rides will stay the same for those who bought the pass. For those who didn't by the passes, they will simply have to wait a lot longer than they did before the passes started being sold.
  Most people buy the 'priority pass" and wait in lines that are almost as long as they used to be. A few people don't, and now wait even longer than before since they are not in the priority line.
  So in the end, there is really no difference in practice to what would have happened if the park had simply raised it's price.
  That said, I don't think that the priority passes are the same concept as what this article is reporting. The priority passes just put you in a higher priority line, where this moves you to a different location in the same line.
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- Comboman, 25 May 2006 @ 12:36pm
  
  Amusement park lines
  Disney has a different take on this concept. You can reserve a ride at a specific time (much like reserving a table at a restaurant). When you arrive at your scheduled time, you get into a much shorter line than the people who just queue up without making a reservation.
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sha, 25 May 2006 @ 12:47pm

nope
No, no, no. At first I was thinking well, hey, if you have the money then by all means, but then I remembered a concert I wanted to see. A friend and I were so excited that we were at ticket master HOURS before the tickets went for sale. I wanted to make sure to get a front row seat (1st 10 ilses at least) because I'm petite and the main reason I don't go to concerts is b/c most of the time I'm standing behind people that block my view. Well, come to find out when the box office opened that ALL the good seats had sold already. When I asked how that could be since we were here so early and only second in line. She said that these companies electronically buy the tickets within the first few seconds and they were the only ones with access. My story might be a little off in some areas b/c it was 6 or 7 years ago. But I was infuriated that I would be up and waiting so early and these @$$holes still got first dibbs. So no, I don't support this idea. initially it sounds ok, but naaa.
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yossi, 25 May 2006 @ 3:20pm

sorry
lag :(
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Greg Andrew, 25 May 2006 @ 4:07pm

Sports franchises extablish waiting liss fpr very specific reasons; they want their fans to feel that the process is fair and noy dependent on money. If companies like this step in, the franchises ' reasons for the waiting lists will vanish. The waiting lists will cease to exist and the franchise will just end up selling to the highest bidder.
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justok, 25 May 2006 @ 6:58pm

won't float
In New Brunswick, Canada, the provincial government is trying to ban place holders in the line for the ferry to Grand Manan Island. These place holders aren't needed when leaving the island because people can make reservations, but no such reservation service exists for people going or returning to the island. Despite the use of a place holder by a resident returning from cancer treatment on the mainland, the government deems it necessary to stop the practice immediately. They plan to build a new building this fall that would allow use of a reservation system. I'm sure there is a line already forming to complain to the transportation minister, but no word on if place holders are allowed. http://www.cbc.ca/nb/story/nb_ferry20060523.html
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rjv, 25 May 2006 @ 7:52pm

Waiting in line
Errr, isn't what you pay a scalper/StubHub a proxy for this?
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I, for one, 25 May 2006 @ 10:35pm

Here's an idea
Hey Joe, Mike, how about selling the first post on each thread?
I'd pay you some dollars to kick that smug ACs butt off and nail his hot chick.
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- Mike (profile), 25 May 2006 @ 10:55pm
  
  Re: Here's an idea
  Hey Joe, Mike, how about selling the first post on each thread?
  I'd pay you some dollars to kick that smug ACs butt off and nail his hot chick.
  
  That's the best idea I've heard all day... :)
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Anonymous Coward, 26 May 2006 @ 5:45am

life is too short
I'm trying to live my life like, 'is it so important?'. Meaning, why not relax and wait. Sure there are times when urgency is needed, but for the most part, just wanting to make the line at starbucks go faster is realy not that important
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Anonymous Coward, 26 May 2006 @ 9:17am

But won't this actually help scalpers more than honest fans? It seems to me that a scalper could just buy all the early spots in line and then sell them to highest bidder. At least when a scalper is actually holding the ticket (s)he could be arrested or whatever the punishement is. This system would allow them make scores of money without inccuring the legal implications of buying a ticket and reselling it at a higher price.
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