Verizon Draws More Attention To Telco's Dubious Math Skills
from the Streisand-effect dept
A Verizon Wireless customer on their "unlimited" EVDO data plan (aka their limited data plan) recently took a trip to Canada. Before leaving, he confirmed with Verizon Wireless that their advertised ".002 cents per kilobyte" out of country data charge was correct, since it seemed ridiculously inexpensive. When he returned to the States, he was greeted with a bill for $71, and discovered that he had been billed $.002/KB, or "point zero zero 2 dollars per kilobyte," a hundred times more than the price he was originally quoted. When he called Verizon Wireless to straighten out their incorrectly advertised price, he found that both support reps and management couldn't tell the difference. After a hilariously painful recording of the conversation was posted to his blog, the media attention forced Verizon to offer a full refund, though as of mid-December the company was still quoting the wrong price to users. To have a little bit of fun, the user started selling T-shirts on his blog making fun of Verizon's math skills, much to the chagrin of the telco's legal department. They've since sent him a lawyergram (pdf) warning him to stop using the Verizon logo. Obviously Verizon is ignoring the Streisand effect -- and any resulting legal action against the site will only serve to bring attention to the fact Verizon can't differentiate between dollars and cents.
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Verizon math
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Verizon - Slow thinking
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Stop it - you're killing me ;0)
Wow - I can't believe the guy ringing in actually managed to keep a straight, calm tone that long in - I'd have been rolling in the aisles or shouting depending on my mood
The really scary bit is reading the posts beneath and the fact that so many agree with Verizon "They are simply reading thier computers and seeing $0.002 per kilobyte. You know the only way to pronounce it is ".002 cents" It would be insane to pronounce it $0.002 DOLLARS!"
It's like comedy genius ;0)
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Re: Stop it - you're killing me ;0)
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confusing
Back in the day when people used typewriters, not computers, the shift position over the number 1 had the 'cent' sign instead of the modern exclamation mark(!). That is because one could make an exclamation mark by typing the small vertical mark ' then backspace and type a period. It wasn't until IBM started making the Selectric Typewriters (which had removable balls of different typefaces) that typewriter manufacturers replaced the cent sign with the exclamation mark, because it was determined to be more often used, and the notation $0.0x could be used to denote cents also. So the cent sign has fallen out of common use.
Since it is not immediately apparent to most users how to make a 'cent' sign (looks like a 'c' with a vertical line drawn through it) on modern computers, it is easier to use the notation $0.01 to denote 'one cent'. We don't use the appellation 'one one-hundreth of a dollar" to describe that notation.
Since we learn in math class that the third position to the right of a decimal place is the thousandths position, it is easy to mistakenly say 'two thousandths of a cent" when we see the notation $0.002.
So it is a fault of a disconnect between the manner in which we speak of the way in which we notate dollars and cents now vs. when the actual 'cent' sign was in common use. The written notation for two cents is now written '$0.02' instead of using the now outdated cent sign after the number 2. Our computer systems are ahead of our common verbal usage.
Verizon management should actively train their customer service reps to properly verbalize their prices so such misunderstandings do not take place. Of course, that assumes there is anyone at Verizon that truly understands this problem!
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Re: confusing
Verizon management should actively train their customer service reps to properly verbalize their prices so such misunderstandings do not take place.
Simple - instead of trying to communicate a fractional penny per K, communicate it as "1 cent per 5K" or "$1 per 500K".
OTOH, if Verizon truly isn't understanding the difference, maybe I can pay my phone bill for a penny on the dollar...
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Re: confusing
Why would they do that? That would severely undo all the hard work the marketing department put into creating the management/customer confusion so they could get away with charging 100x the advertised price. silly rabbits...
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What an idiot
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sounds like beer math to me
so, if your platoon is 30 men, and you require two beers for each one, then the beer algorithm looks something like this:
2beers * 30soldiers / 24per case = 32 cases of beer per platoon.
go ahead, add it up on any calculator with a beer function. it's a precise science.
so, if you apply the beer algorithm to the pricing scheme, you can see that the price is really quite reasonable, especially when you factor in the number of channels you are getting.
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Re: sounds like beer math to me
If they simply posted it as $0.20 per megabyte (or however they'd write it) there wouldn't be any confusion.
They'd probably write that as - $00.00.00020 per fligabyte where the size of a fligabyte depends upon the amount of precipitation received in Los Angeles on the third Tuesday of the preceeding month unless it's a leap year...
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Verizon sucks
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Verizon sucks
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The real fault is in academia giving out degree's like candy to anyone regardless as to whether they cheated thier way through class or not. Once you get that piece of paper Corperate America will treat you godlike whether or not you can actually add 2+2.
The "Lowest common denominator theory" is in full swing in Corperate America.
Mitch
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Verizon Wireless Data price misunderstanding
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Re: Verizon Wireless Data price misunderstanding
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Re: Verizon Wireless Data price misunderstanding
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cute!
what i am wondering NOW is if somebody at verizon is crapping their pants because they REALLY meant is $0.02 DOLLARS.
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Verizon: unethical thieves
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VZW vs. Cingular and new iPhone
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In defence of Verizon
The last straw was when I called to ask them if they could changed the off-peak watershed from 9PM to 7PM. They said "no", so I went ahead and switched to Verizon, who was offering a better deal.
After signing up with Verizon, I called Sprint to cancel. The gentleman asked if there was anything he could to to keep me. I told him what I had asked for half an hour earlier.
"Sure, I can do that".
"Your Customer Service people couldn't"
"They're not allowed to. I can."
"Too late - I just signed the contract."
Since then I have used Verizon for my cellphone service for about four years now; mistakes are rare, and when they make them they have credited my account for double the difference.
Also they are one of the only companies that I know that offered a credit ($20) for going paperless - everyone else just expects you to save them money while offering you nothing in return.
The problem, such as it is, is not restricted to Verizon - or Sprint - it is a consequence of trying to get top-notch people for bottom-dollar wages.
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I have sprint. My plan started out at $30 for 250 peek and 250 off peak.
So I called them and got a customer server rep {by the way they have no power to change anything.}
I told them my problem and told them I needed to talk to the people in the cancellation department. {This is the key}. I informed them that I was going to cancel my service. They asked why not enough minutes. The said how about we up you minutes for the same price. I did this 3 times there called comp minutes. My plan is now 600 peek and 3000 off peek for the same $30 .
7am to 7pm.
My other phone is 150 min for $11.99 .
I never paid for a phone they will give them to me every 2 years. As long as i sign up for another 2 years.
With these plans, I have no problem doing another 2 years.
Like in all the customer service if you don't like you anwser ask to speak with a boss.
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Almost wanted to side with Verizon
Yes, the guy is right. Yes, Verizon looked like fools saying they didn't know the difference between .002$ and .002c but this guy was explaining things all the wrong way and causing even MORE confusion than necessary.
Look, not everybody is good with math. It's a fact of life you have to learn to live with. This guy was going good when he was talking to the initial supervisor on the wave file, but screwed up right here;
When he asked the supervisor to do the math, the supervisor started to say, outloud, .002 times 3 .. and then the guy interrupted him and asked him "of what?" .. Hello .. You cannot tell your calculator what denomination. You have to wait until /after/ he gets the answer before you correct the denomination.
The rest of the entire call was a pointless call. It could have finished within the first 5 minutes, easily, but the caller was a horrible teach and went about explaining his side completely the wrong way.
He should have came across with the math like he did and then explained to them when you multiple cents by units, the end result is still in cents: .002 times 38xx is 71.xxx. At that time is when he should have told them that is in cents, not dollars. And leave out the whole math thing.
People suck at math, leave it at that. Don't attempt to explain the finite details of math to them cause they will get even MORE confused about math.
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Re: Almost wanted to side with Verizon...
This isn't exactly rocket-science...
If you told Verizon you were going to send them $200 towards your bill, and actually only sent them $2 because you're not good with math.. .how understanding do you think they'd be?
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when talking to *any* company over the phone... record the call, so they don't 'forget' what they have agreed to, or to help them out when they do.. you know 'for training '
amazing the number of issues that can be solved by playing back (of stating you can) what a previous rep has said.
mobile phone companies can be bad, but utility comps are worse, and convential telcos even worse. oh and don't get me started on banks.
I now record all calls (cus my mobile lets me do that), and decide afterwards if i want to keep it (to burn to cd later as an mp3 file). only had to play one call back to date, strangly what was written on my file changed as the rep suddenely found another field...
ho hum.
but maths like this... looks like a case of a company assuming no one will notice, after a mistake was made, its hard to see it being a genuine plan. who was it who said something like:
never attribute to malice what can be explained by incompetance
or something like that.
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This is classic
Thank you for a real good time!
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