Another Day, Another Lawsuit Against Google For Indexing Content Someone Doesn't Like
from the sue-sue-sue! dept
It seems you can't go a day without hearing about yet another lawsuit against Google for something that's not actually Google's issue. Avatar28 writes in to let us know that Google and the site "Rip Off Report" are both being sued by a building contractor. It turns out that the contractor is upset about some consumer complaints that were posted to the Rip Off Report site, even though he appears to admit that the incident in question resulted in a lawsuit about construction done by the contractor. However, now the problem is that the Rip Off Report story has a lot of Google juice and shows up right below a link to the contractor's own site in a Google search. The contractor claims that this has caused problems for his business (perhaps understandably) and therefore sent letters demanding Rip Off Report take down the story and that Google stop indexing it. Both sites ignored the requests and so now he's suing. Of course, just because you don't like what someone has said about you online, it doesn't mean you get to sue. As the link above notes, both sites are most likely protected by section 230 of the CDA that protects sites from liability concerning the actions of their users. Once again, in suing and getting the press to write about this story, it's likely that these other reports will start to get more attention as well -- meaning that the story is even less likely to fade away. Perhaps a better solution would have been to proactively counter the claims that were made with some evidence so that the Rip Off Report isn't an issue.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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typical
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Suck it up!
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Re: Suck it up!
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What's next?
Apple suing sites that give bad scores on iPod's?
Rockstar suing Jack Thompson because he publicly insults the GTA series?
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This is actually quite horrible him
But in case a person that not only got compensated , but also damaged your future business , this realy sucks. I don't see how the contractor can win this, but on the other hand I can understand why he is trying.
And understanding internet has nothing to with it. People shouldn't understand the technical details of something that is barely 15 years old(internet). Most of you people spend entire lives inside homes without understanding construction and architecture.
Anyway, that guy is screwed, royally.
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~17% broadband saturation
Naaahhhhh, I'm sure there's plenty of good, Newspaper wielding, anti-internet seniors that would make fine targets for shoddy home-improvement.
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#2 no more
So they succeeded in getting the complaint off of the google searches and replaced it with bad press. nice!
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Re: #2 no more
rip-off report
Seems like she has a legitimate complaint and there is nothing libelous about it.
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Re: Re: #2 no more
IF what this contractor says is true, the problem is that he is trying to remove a lie and is getting no where. So if Ripoff won't remove it, legal action would be the next step. But suing Google is still the wrong way to go.
I'm sure he just wants Google to remove the indexing to get the visibility lowered about this... which has utterly failed now that this "news" is now all over the place.
Oops. Didn't know that Streisand builds homes.
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If complaints are true...
I understand about giving second chances but he has to make a good reputation now to survive his buisness and all the bad press and such will go away
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Well you built, you live with it ;)
What he should do is resolve the house in question, do to rip-off reports, get them to inspect his workmemship, and put another report on how he fixed it.
It would be a great PR story for his company, because mistakes are always made when you build something.
This is why the construction company should adopt and Open Source Policy, and Thirty Day Trial periods, or even better Freeware homes.
Anyway he did more damage for this company, by suing google.
Anyway the company in question is also listed on dogpile.com as 5th listing, and on the 7th listing is the 'Google: Sued Again Over "Bad" Listing' story which names the company.
Maybe Google should not list his company at all as he can not have it both ways. Wanna be in the eyes of the internet public, then take both the good and the bad.
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Re: Well you built, you live with it ;)
If what this contractor claims is true (that his work was fine and the customer admitted that they made no such claim), and if Rip Off Report won't take down the false claims, then a lawsuit is the right way to go.
Now I know Google doesn't post these things, it only gathers together what's already out there. Therefore, Google isn't responsible for policing the articles it indexes. So it's up to the individual sites to remove content that contains libelous statements about someone. And if they fail that responsibility, then they should be punished for bad journalism... or in some cases, libel.
I think this confusion is partially due to the headline of this post. Yes, this guy is "just another lawsuit against Google" and yes, he is targeting the wrong party... but that doesn't mean that he's automatically guilty of whatever those websites accuse him of. He's not suing because he "doesn't like" the content, he's suing because the content (according to him) is a lie.
In my opinion, it's pretty closed-minded and, well, wrong to automatically assume someone is guilty just because he resorts to a lawsuit. Are we so cynical that we have thrown out the possibility of giving the benefit of the doubt?
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Re: Re: Well you built, you live with it ;)
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