User-Generated Ad Contest Leads To User-Generated Backlash
from the how-quickly-things-change dept
With the rise of YouTube and other user-generated and user-uploaded content sites, advertisers have been trying to take advantage of them, either by posting their ads, or by leveraging users' creativity (and willingness to work for free) by asking them to create their own ads. Frito-Lay ran one of the first high-profile user-generated campaigns, in which they offered users a chance to have their ad broadcast during the Super Bowl, and plenty of other brands have followed with similar contests. These contests seek to capitalize on consumers' passion -- either for the product in question, or for creating content. The problem, of course, is that when participants feel hard done by, that passion will dictate some sort of backlash, as Malibu Caribbean Rum is now discovering. It ran a run-of-the-mill contest, asking users to submit their own video ads, with the winner receiving $25,000 or a banana grove. All was well until the winners were announced, with some users claiming the results were rigged. They're now kicking up a fuss, including (of course) posting a video, which in itself, hardly provides conclusive evidence that the fix was in. Regardless, the damage is already done, as the allegations that Malibu cheated participants circulate, and make their way into the mainstream media. Advertisers need to recognize that this sort of thing is a two-way street: while they seek to take advantage of users' passion, that passion can can quickly become anger if users feel mistreated.
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So?
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Here is a differing point of view
1. The video was vary poorly made. Paint and winmovmaker. That made it very difficult to tell what points they were trying (poorly) to make, so I don't believe that video.
2. All but 1 of the comments I found were conspiracy theorists. The 1 I did find only linked to another video (see next point). If it is possible to remove particular comments on your own video, than perhaps they only kept the comments against the contest...but, that's a different discussion.
3. The video that I did find in the comments: http://www.youtube.com/watch?v=BqPw5TMt2og looked to be another contest entry, however, if you look in the comments, there are several good points by one particular person.
So, there are my thoughts. Like them or not, they are simply what I came up with. (and to think, I usually agree with conspiracy theorists. wow, this is weird for me.)
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Re: Here is a differing point of view
_"Judging Criteria: Submissions shall be judged by Sponsor or representative appointed by Sponsor according to the _following judging criteria (the “Judging Criteria�_): _1) Results of the YouTube user vote (25%); _2) Relevance to Contest theme and Malibu brand (25%); _3) Originality and creativity (25%); and _4) Celebrity judge input (25%). _The Finalist with the highest score will be deemed the potential Grand Prize winner. In the event of a tie in the Final _Judging round, the Finalist with the highest score for "originality" will be selected as the potential Grand Prize _winner. _Judging Criteria #1 Results of YouTube users vote�_, will determine the top ten (10) Contest entries ("Finalists"). _Finalists will be notified on or about June 30, 2007 and will be required to execute and return, within two (2) days of _issuance of notification, an affidavit of eligibility, release of liability, release of any third party displayed in the _Submission and (where legal) publicity release (hereinafter "Release Documents"). If notification documents are _returned as non�_deliverable, if a potential Finalist is found to be ineligible or not in compliance with these Official _Rules, does not respond within the time period specified or cannot accept the terms and conditions of being a Finalist, _the potential Finalist will be disqualified from the Grand Prize winner selection process, where lawful.�
__this basically means, "we're going to pick the winner, if for any reason the winner we pick isn't eligible, we'll pick a new winner from the 'finalist' pool" - that's why people are pissed, they don't understand that the winner was never going to be picked from YOutube votes to begin with. But please, don�t try to explain this to them.
__And for the record, using Youtube votes to pick the winner of any of those contests are lame, there are people that spend their life on their and have a virtual army of people that will vote for whatever piece of crap they post.....case in point is the originator of this whole thing, she has something like 2,100+ subscribers to her horrible videos (her video is so bad that had her video won I would have thought the fix was in) and she can command them to vote "up" her video and vote "down" any decent video. sorry for the long rant, but I want people to know that not everybody on youtube is a crazy no-talent.
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Re: Re: Here is a differing point of view
http://www.youtube.com/watch?v=BqPw5TMt2og
I took all of my points why the contest wasn't rigged down off of my video, if anyone really cares, I will respond to emails with my points, sufice to say, I obviously think I'm right and everybody else is wrong...ha.
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$25,000 or a banana grove
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Re: $25,000 or a banana grove
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wtf?
Oh, yeah, the topic.... Most "user-generated content" blows chimp. And, yeah, like someone else said... if the losers have the time to actually make the ads in the first place, you can bet your ass they have the time to bitch and moan when they don't win. Welcome to - ooh, aah - Web 2.0!
Another point that may be missed is that, well, not everyone agrees on who the "winner" of such contents should be.
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Crossroads
If you are going to wade into this realm, you had better be prepared to act upon the feedback, to incorporate the two way forum into decisions and treat the participation from the online world with equal or more weight than marketing companies that came up with the 'blog', user based' solution in the first place.
To 'betray' the trust and confidence of the users will be how it this interaction is seen by the online community before anything else, and in that respect is where the primary issue exists.
In the end, 'the perception of reality' has greater weight in the 'live' interactive world than any 'true' reality on the client side.
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BULLY
get your story strait!RUM CONTEST GOT WINNER WHILE VOTING STILL ACTIVE! thank you MICHELLE CEO newbievids .com
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This reminds me of ..
Aside from the fact that it really is a far larger than necessary vehicle and is a waste of space, many people entered submissions that bashed it for being a gas guzzler and killing the environment.
One in particular sticks out in my mind where the user made a video (these were using only the video clips Chevy released too) where it started out on a glacier, then in a rain forest area, and ending in a desert with the words "Going, going, gone" scrolling by one per mini clip.
There was another talking about screw the environment, just think of yourself, in words nowhere near as nice as I used here.
But yah, that is what this article reminds me of.
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My thoughts
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youtube comments
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RUM CONTEST RIP OFF lawyers please respond! we wan
http://www.youtube.com/watch?v=claKyIdaa8Q
Top 10 were supposed to be announced than a second round of voting according to the rules.
1 guy with a crappy movie won 25 tho.
WHILE VOTING STILL ACTIVE!
The other finalist get a spot on MALIBU Page!
HA!
Hello,
Congratulations! You were identified as one of the Finalists in the "How Do You Banana Malibu?" Contest (the "Contest") sponsored by Pernod Ricard USA, LLC. As a Finalist, you are entitled to have your submission featured on the Malibu Brand Channel Page.
(WOWIE)
We realize that you put time, care and attention in creating your submission, and we would like the opportunity to be able to highlight your hard work. In order to be featured, you must provide a photocopy of your driver's license or other official picture identification.
(even tho we picked u after we picked the winner and broke our rules & never ha top 10)
Please return documents by June 30, 2007. You may fax them to 212.XXX.XXXX or you can mail them to:
(beware of the PR group)
The Thomas Collective
Attn: How Do You Banana Malibu?(we screw up)
37 West 28 Street
Floor 12
lawyers please respond! we want justice! email me! there is a lot of us wanting to take action! we got
lied to in the rules of contest! cotact a.s.a.p
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http://www.youtube.com/watch?v=HzoYIjpueoM
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