AT&T CEO: We Don't Promote $10 DSL Because No One Wants It
from the yeah,-right dept
Remember the story back in June about how AT&T had extremely quietly started offering $10 DSL as was required in its deal to buy BellSouth? The company was promoting many other, more expensive, DSL options, but the only way you could get the required $10 version was if you specifically knew to ask about it. Broadband Reports points to an interview from an Atlanta newspaper with AT&T CEO Randall Stephenson where he's asked about the $10 DSL. The interviewer points out that no story about AT&T resulted in a more irate response from AT&T customers as its story about the hidden offer for $10 DSL, suggesting that this was a huge issue for AT&T customers. Stephenson's response? First he denies that the company made it hard to find, and then he says that they're not promoting it because customers don't want it. This, despite the clear response from customers to the very newspaper who was conducting the interview. Then, he basically admits that the $10 DSL doesn't work very well, saying that they don't promote it because they don't want to give customers a product that sucks. Of course, he says that as if it's not his company that has quite a bit of control over whether or not the product sucks. Yes, that's right. AT&T actually thinks you'll believe that they're hiding their cheap broadband offering because, seriously, who wants cheap broadband when more expensive broadband is available? Of course, this isn't a new strategy from AT&T. Back when it was SBC and refused to offer naked DSL, the claim was that customers didn't want naked DSL either, despite the success many other companies were having with it, and numerous articles with people clamoring for it. It appears that AT&T has figured out that when there's really no competition, you get to decide what it is your customers really do or do not want.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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You know - years ago, I used to respect that company. Now... ehhhh, lol
I'm just so very glad they aren't in my area. And I'll certainly never get an iPhone as long as I *have* to get AT&T.
I'll stick with the Blackberry, I do think. Can't say I've been at all unpleased with it anyway.
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Re: Standard business practice
AT&T has been unexposed to any meaningful competition for most of its existence. As a result, its marketing is quite retarded. It has long been said that if AT&T bought KFC, they would market it as "Hot dead barnyard fowl".
--
Texas Concealed Handgun License Training
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Re:
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Gotta call BS on this one
In the lower right of the web page, right there is an add:
DSL for only $10 per month.
Once again, another mega corp has executives that don't know what their company is doing.
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Re: Gotta call BS on this one
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Re:
so true really no competition, but not for long is my
web site
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Re:
Unfortunately, the local ILEC and my cellular carrier are both AT&T now, and I can't see the German post office as being much better than AT&T for wireless.
>>3
gb2/b/
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Yep
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Re: Yep
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Re: Re: Yep
Loser.
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Ill tell you what I want, what I really really wan
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Re: Ill tell you what I want, what I really really
The problem is, it's not so simple. The big companies have monopolies over certain areas. For instance, Quest has large portions of the west coast where people have no other option. No matter how unhappy they are, they are the only broad band available, and they own the lines so there won't be more moving in any time soon.
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Re: Ill tell you what I want, what I really really wan
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It's a good bargaining chip.
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Re:
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$10.00 ATT DSL
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Re: $10.00 ATT DSL
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Re: $10.00 ATT DSL
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It's also interesting that part of the FCC stipulations for the last merger was that AT&T has to offer naked DSL, however, if you call Sales, you will be told that AT&T does not offer that service.
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Re:
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After reading the whole article...
I do not see this as being very shady or worthy of notifying the FCC. Seems like people are making a mountain out of a molehill.
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Re: After reading the whole article...
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Re: After reading the whole article...
AT&T SUCKS!
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Re: After reading the whole article...
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And I'm not too cowardly to sign it.
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ATt
My wife's family has Cingular / the new ATT so my wife and I have it so she can talk to them. I've decided to start a campaign to get the family to switch to something else.
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I have it
The service is not hidden. Do the qualification, start the sign-up process and you will see this option (listed first actually) among all of the possible options.
The service is up consistently, and the speed is fine. I replaced Charter cable with this service and I have zero complaints.
I do the same crap I always did, upload files via ftp, download files, watch youtube, email, etc. The service is much more reliable than Charter cable ever was in the Knoxville TN area.
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Re: I have it
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$10 DSL
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Then she tried selling me 4 things I did not want finally ending the call after she offered me naked dsl FOR $44.95 A MONTH, with a contract! Their local phone service/basic DSL bundle is only $2 more?!
Charter Cable, on the other hand, offered me naked cable internet for $20/month,without a contract, at double the speed of DSL, with no annoying push to bundle anything.
Frack AT&T.
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good luck
horrible.
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Re: good luck
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Logical Conclusion
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Re:
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two cents worth
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i have it too
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Stephenson is right
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Re: Stephenson is right
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Re: Re: Stephenson is right
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I asked about the $10 deal
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$10 DSL
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I'd give it a try
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AT&T/SBC Sucks
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These guys are crooks.
They advertise their $14.99 internet connection on TV showing your PC getting jet fighter wings and engines with you zooming of a rocket speed into the clouds...what a big crock of you know what.
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Works for me
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the fun never stops
Someone, get the Vasaline!
Some clients are decideing to try Verison's new directory this year just to spite them. I think they haven't figured out they aren't the only game in town yet - but I'm thinking it will sink in when sales sink.
Hopefully, they will wise up, offer better products and services, and win their customers trust back.
We can hope anyway.
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Please dont hate the Sales reps blame management.
-Jon
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Cry me a river!
So I got rid of them. I get my dial tone, long distance, television, and Internet all from my cable company since they actually want my business. I get a good laugh out of all the letters I get from AT&T asking me back.
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AT&T monopoly
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AT&T CEO: We Don't Promote $10 DSL Because No One
and you know the current government is not going to lift a finger to stop them KA-CHING!!
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I have it
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Missing
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Stop flapping about Free market!!
Right of Way use of public resources be it wired or unwired is should not be free. Obsequiously offered $10 a month DSL is hardly just compensation.
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and that's why
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ahh thats more like it.
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Idiots
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It Works!
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Please! Paragraphs!
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I Hate Technology
They'd be happy to give me a T-1 for $500 a month. Otherwise, I'm stuck with unreliable 128k ISDN, for $65 a month, and the only reason they provide that is because of court order. Part of the settlement when the state sued them over overcharges years ago was that they always have to deliver ISDN wherever and whenever it's requested in this state. ISDN was state-of-the-art for "broadband" back then, and they court did not consider the possibility of obsolescence.
Not just bashing BellSouth. The cable companies are all the same way. They stop just short coming from every direction and refuse to extend further because there aren't enough customers. Cell phones don't work here either, and there's no broadcast television in range. I can't get a good line on a satellite because of the mountains, and it's unsuitable for VPN anyway.
My only alternative is to subdivide my property and build McMansions on it to drive the population up. But the reason I came here was to get away from that environment.
I hate technology and it's purveyors. My mortgage is paid in 9 more months. I'll retire and trade in all my technology for fishing tackle.
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Step 1: go to ATT.com and read the Residential DSL offers.
Step 2: ignore all the crap and scroll all the way down to the bottom right of the page. You'll see an advertisement that says:
"DSL at even a Lower Price!
Get high-speed Internet for less, plus a free modem after mail-in rebate, for qualifying customers.
See if you qualify"
Step 3: click on the link.
Step 4: buy the $10 DSL and fuck ATT.
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AT&T DSL is Great!
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AT&T DSL
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Stop AT&T
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M2Z Networks want to bring a little competition in
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AT&T's Crystal Ball
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AT$T $10 DSL
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Inexpensive DSL
Thanks for pointing out that DSL Lite exists ... that option was not offered when I signed up.
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AT&T's $10 Legal Settlement
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AT&T's $10 dsl from an AT&T tech support rep.
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Works for me
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fuck at&t
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kill em with kindness
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AT&T and Regulatory collusion on DSL
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The new AT&T sucks BIG TIME!!!
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The new AT&T sucks BIG TIME!!!
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The Big $10 Online Lie
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AT&T
AT&T bundle less then $100.00 per month.
Telephone + DSL + seldom working Satelite dish.
...and the beat goes on!
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AT&T and it's many deceits
system wouldn't work (suddenly) on any of my 3 computers.
Message given was: "connection cannot be made). Win XP
said modem was O.K.
Moved to CT (where AT&T also just took over) and found
computers won't work. Was ACTUALLY told by an AT&T service
rep that my homeline is "just for telephone calls - and I
have to sign up for DSL if I want to get online (at $19.95
monthly + a "one time" $45. connection charge.
Found out that as part of the agreement to take over in CT
AT&T was told it MUST offer naked DSL for 2 years -- but
reps deny that and say the customer MUST have a homeline
or they can't sign up for DSL.
AT&T is representative of the Bush strategy of "all for
us (big business) and to hell with the middle class and
their finances.
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NOT A HAPPY CUSTOMER
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AT&T DSL
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DSL Lies
Was that just the ramblings low-class CEO's ?????
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DSL Lies
Was that just the ramblings low-class CEO's ?????
PS: My Extremely POOR Dial Up service premium has RAISED $5.00
But of course Corporations have destroyed our once great country. so why not AT&T Also?
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since AT&T introduced their new & improved website
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AT&T RIPPED ME OFF
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AT & T Weekend No DSL Service
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wants DSL
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AT&T and their shady billing practices. never in my life would I do business with them.
*BE SURE* to take a screenshot and copy/paste the summary of charges and email it to yourself, because they do not keep the record themselves (which most likely is a lie), and what's shown on the billing summary on the screen when you sign up and the actual billing statement are quite different. and without the proof, you will be screwed. In my case, even with the proof, they blatantly said "no guarantees"
They promoted the new phone line activation fee of $40 waiver, and on the summary of charges, it was specified -$40.00, but on my first billing statement, the waiver has somehow disappeared and when I called them to follow up on it, they denied such promotion and claimed that there was no proof.
I am so glad I had copy/pasted the order summary specifying the amounts, and they said fax it over and then they'll see what they can do, but they said still no guarantees.
I used to respect AT&T like 10 years ago, but now they need to go out of business. I knew the CSR was just doing what was instructed to do by his manager, and when I called them on their shady billing practices, he didn't speak out, but I knew he was silently in agreement.
They're now just a shady company conducting shady business and just out to get innocent customers.
They need to cease to exist.
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