Sprint Realizes That People Hate Forced Contracts, Early Termination Fees
from the making-it-a-choice dept
It's become quite clear that people absolutely hate the forced two year contracts and early termination fees from mobile operators. It appears that some of the operators are finally getting the message. In discussing how it's going to offer its eventual WiMax offering, Sprint is now saying that there will be no mandatory contracts with early termination fees -- instead, it will be voluntary, based on a sliding price scale. In other words, if you're willing to take a longer contract, it'll be much cheaper. If you don't want a contract, that's fine, but you'll pay more per month. That seems perfectly reasonable and fits with typical pricing systems that lets the customer figure out how much the flexibility is worth to them. It's about time someone started offering this. Hopefully the other operators take the hint and start offering something similar for their regular phone service.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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Filed Under: contracts, early termination fees, wireless
Companies: sprint
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Subsidies
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A lookback at Sprint
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Re: A lookback at Sprint
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Re: A lookback at Sprint
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what
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half the issue...
But, In terms of marketing data plans in general (and the coming WiMax in particular) I'd like to suggest not following the playbook of AT&T/Cingular...
They have 38 distinct data plans that mostly vary on the kind of device you are using.. Did you know that your smartphone eats a different kind of data than your Windows Mobile phone does? Your direct connect laptop card? You do now... (to note: some of the features are quite understandable: additional fees for Microsoft direct push, Good services, etc make sense for differentiation but for the data-is-data part of the game it leads to pure confusion).
I believe simplification of the *entire* product menu is in order. AT&T used to have that with the "digital one rate" plans back in the day (albeit without the data part).
Here's hoping the vendors start swinging back that way.
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Re: half the issue...
Being able to take your phone and instantly hop over to someone who provides something BETTER is key to forcing them to keep improving things. Why would AT&T need to move quickly with an affordable WiMax play; they have millions of people locked into EDGE and digital cable.
At some point, this will be moot. Your phone will continuously and instantly negotiate rates with providers on the fly and will seamlessly switch between them. All they'll be is connectors between endpoints. A commodity.
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verizon
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Re: verizon
Isn't the crooked just assumed? You are being redundant.
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sliding price scale
Though such a thing won't make the torrent crowd happy...
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Re: sliding price scale
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Re: Re: sliding price scale
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Re: Re: Re: sliding price scale
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SPRINT
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Re: SPRINT
THAT IS WHAT THEY ARE THERE FOR.
Complain often enough, and you've completely blown the profit margin that they typically would have made off of you. At that point, you are a liability to the company, and they'll politely ask you to take your business elsewhere. And since they're asking YOU to leave, it costs nothing, and you should be able to port your number with you should you desire to do such a thing.
They're counting on you not complaining. If you don't complain, then nobody is holding them to task for the lousy coverage, poor call quality, and technologies that lags behind most of the industrialized world. Not happy? Call those bastards and LET THEM KNOW.
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Re: Re: SPRINT
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Maybe it has less to wising up and more to do with
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Sprint Sued by MN AG
Hmmmmm......anyone?
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Sprint
If this is true, or at least that is what they are saying, then I think they are misleading. If I sign up for a 3-month plan and buy device A for $100, and my monthly fee is $75 x 3 months, I paid $225 for the service. If I sign up for a 6-month plan and also buy device A for $100, and my monthly fee is $50 x 6 months, I paid $300 for the service.
3 months = $225 + $100 = $325/3 = $108.33 per month svc/dev
6 months = $300 + $100 = $400/6 = $ 66.67 per month svc/dev
All they're doing, if this is how it works (and I don't know for sure that it does), is shifting where the money goes.
I don't doubt for a minute that the difference in monthly fees will be sgnificant if you compare a 3-month term to a 1- or 2-year one.
It's a step in the right direction, perhaps, but what still remains to be seen is whether you have to buy a Sprint-branded device to get on their network. And also whether you can use the device on a competitors WiMax service, too.
I'm all for no lock-in as long as it really is no lock-in. But if the device is still tied to the network/carrier, then all that's being done is shifting the subsidy. And that is really no change at all.
Woadan
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Re: Sprint
300.00 + 50x24=1500.00 no contract
300.00-300.00 + 30x24=720.00 w/contract
So, would you rather pay double not to have a contract? It's like insurance. Is it fair for a insurance company to consider your policy based on what the vehicle cost new in 1985 but will only pay out book value if it's a total loss? Statefarm does this on motorhomes and I know.. they do it to me.. but they are still cheaper then anyone else. Guess it's a no brainer. For some.
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Woadan
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Sprint service & phones
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Re: Sprint service & phones
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new business model
What's behind the change to "no contract" business is the removal of subsidies for devices in the Wi-Max space. Fortunately, Wi-Max chips are likely to be pretty inexpensive, so they are cheap to inbed in a wide range of devices. You won't have to pay much of a premium for a Wi-Max device and you'll be able to go "contract free" for the connectivity...but don't forget about the applications...
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Personal Information
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Sprint NEXTEL View discussion website
www.ztwirelessview.com
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Class Action Lawsuit authorized dealer
http://www.nextel.bz
Ever since Sprint acquired Nextel in 2005, the company has become the poster child for poor customer service. It has repeatedly received the worst marks of all five major U.S. mobile operators in a semi-annual customer care survey by J.D. Power & Associates, and has been bleeding subscribers by the millions for the past few quarters. Sprint’s (S) new management has said that fixing its customer service problem I am not surprised at Sprint's lack of customer service. The never cease to amaze me on how completely arrogant they are. I had an issue with them about a year ago that resulted in a long-standing disagreement with them that they continually put their head in the sand over.
When the new CEO came in recently, I sent him an email, just to give him a real-life example of how his firm turns away customers. Of course, I never heard back from him. In my opion, Sprint is a very poorly managed company
I now feel as it is time for Sprint-Nextel to take time and recognize all the hard work, and investment I have put Class Action Lawsuit For Dealer http://www.nextel.bz Interested persons
You may be visiting this website because you know something about one of our
open cases or about a potential new case. You may be a current or former
employee of a defendant or you may have claims like those of the plaintiffs
in those cases. You should eMail sprintactionlawsuit@gmail.com if you want to share what you know or what
you have experienced with us. This kind of information can be very helpful
in prosecuting a case and identifying those who have been harmed. If you
have a potential claim, we treat all such inquiries as privileged and
confidential.
Lawsuit to Recover Commissions for Sprint Nextel's authorized deale
http://www.ztwirelessview.com/index.htm I now feel as it is time for Sprint-Nextel to take time and recognize all the hard work, and investment I have put
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Class Action Lawsuit for Authorized Dealers Against Sprint/Nextel
I am one of the most well-known wireless leaders in Northern California providing wireless solutions for corporate accounts. The difference between my company and everyone else is my exceptional vision and leadership especially on the B2B side. Without sacrificing quality, integrity, and customer service, my abilities have gained me the knowledge and expertise to win numerous awards including top seller award for Northern California from a variety of wireless carriers. Having said that, I was approached by Nextel in 2002 to become one of their B2B Authorized Representatives as a result of my success from previous years. With my exceeding success through the B2B channel, Nextel approached me to do a joint venture on launching new retail locations in the Northern California market since there was no strong retail presence. With knowledge, experience, and expertise I put together one of the most dynamic teams of highly motivated and well qualified communication consultants. In 2003, my ex-colleague and dear friend was invited to join in this new vision. I launched eight locations in Northern California and I was invited to launch new locations in Arizona, Colorado, and Minnesota. In 2005, when the merger with Sprint occurred, the new management team: Mark Sadighian, Paul Harris, and Dennis McSweeney no longer shared the vision that Nextel had with my company. At the same time I found out that my partner was embezzling money and started a new wireless company with another carrier. When I approached Mark Sadighian with my new found news, the advise that I received was to separate our partnership and for me to start a new company under a new name. I was granted an exclusive dealer contract with Sprint/Nextel and their service center. Two months into my new company, I submitted six new retail locations that were denied to me for expansion, but at the same time were handed to someone else. Sprint/Nextel set me up for failure, after I invested hundred of thousands of dollars into the new company. Sprint/Nextel decided at that point not to support me in my visions, ideas, and ventures. As a result, I am seeking other dealers that have had a similar experience as me for a class action lawsuit. Before I posted my story online, I requested the immediate assistance from the CEO of Sprint, Daniel Hesse. He never responded to any of my emails, and at this point left me with no choice, but to put together a class action lawsuit for Authorized Dealers. I will not stop until my losses are compensated. If you are interested in contacting me with any questions, concerns, or to assist me in participating in this class action lawsuit please email me at: sprintactionlawsuit@gmail.com or visit www.nextel.bz
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Re: Class Action Lawsuit for Authorized Dealers Against Sprint/Nextel
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I hate Sprint
They would constantly screw up on our bill $5000 text messaging charges when we had unlimited texting. Screwing up packages on the phones, it was always something and it just kept getting worse. If people do cancel their service and go to a different company and incur that $200 charge maybe because it is for the same reasons or ones like it.
If you decide to go to Sprint, DON'T!!! It is not worth it, if I have to pay that $200 it will be a $1 a month.
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