What Airlines Need Is Airplane-shaped Boarding Areas
from the faster-boarding-times dept
Slashdot has an interesting post about some research about strategies for getting people onto airplanes quickly. This is a big deal for airlines because the planes are a major capital expense. Every minute the airplane sits at the gate is a minute it's not in the air earning money for its owners. Faster boarding times would mean a plane could fly more flights in a day, increasing total revenues. The researchers apparently found that the best method was "row-by-row, seat-by-seat, strict order," starting at the back of the plane. But they think flyers wouldn't go for that, because it would mean forming a long line in that order. But I'm not so sure. Here's what airlines should do: re-model the waiting areas so that the chairs are laid out the same way they are on an airplane, complete with a number on each seat. Ask passengers waiting to board the flight to sit in the chair corresponding to their seat on the airplane. Then, when it's time for the airplane to board, they're already in the right order and it's trivial to have them line up in that order for boarding the real airplane. It's true that this would cost the airlines some money up front, and it would lead to somewhat less efficient use of the waiting areas. But chairs and floor space are a lot cheaper than airplanes. If the arrangement allowed for even a small increase in the efficiency of aircraft boarding procedures, it would pay for itself in no time. The closest to this arrangement that I've seen is Southwest, which is the only airline I've flown on that doesn't have assigned seats. I always found it an annoying airline because I had to "camp out" in line to make sure I got a good seat. But Southwest recently revamped the process so that everyone had an assigned boarding number and are required to board in strict order. That way, people don't have to stand in line to hold their place, but the airline still gets the benefits of "open seating."Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
[ link to this | view in chronology ]
Re:
[ link to this | view in chronology ]
Re:
[ link to this | view in chronology ]
Easy Answer
[ link to this | view in chronology ]
There's usually a door at the tail end of the plane. Using that would nearly halve boarding time.
[ link to this | view in chronology ]
do you guys really think that the extra time saved (which wont be much i think) will justify remodeling every boarding area in most airports all over the world (even if you are talking about US only thats still allot of airports)
[ link to this | view in chronology ]
[ link to this | view in chronology ]
[ link to this | view in chronology ]
the human factor
You're assuming people will all congregate in the boarding area and get assembled prior to boarding. Myself, I find a seat in an adjacent boarding area if it's less crowded. Other people sit at the bar, while others wander, shop, or just stand.
None of the non-budget airlines are going to require their passengers to "board before they board." Unassigned seating is seen as a "for budget airlines only" feature, but for the money paid for standard airline ticket people want the choice and assigned seat.
I think this is going to be as good as we get until someone comes up with affordable retractable/insertable cabin seating areas that get shuttled to/from the terminal to the plane.
[ link to this | view in chronology ]
Zurich - Tel-Aviv flight
Very simple, very efficient.
No need to calculate your exact place in the line, and saves the usual stampede.
[ link to this | view in chronology ]
No remodeling needed folks...
Now, the ones who don't sit in waiting areas will never go and sit, and this idea doesn't need them to. It just eases loading for some of the passengers, taking less time. And we all know, time is money, friend!
[ link to this | view in chronology ]
[ link to this | view in chronology ]
Line not the problem
The reason its such a PITA to board, and takes so long (in my opinion) is because the airplane is small, cramped and people bring carry-on luggage.
Each personing boarding the airplane has to make their way down the small aisle, find their seat, stow their carry-on (if they have one), rinse and repeat 200+ times.
Staging folks in the proper line order in the waiting area might ease things very slightly but I doubt it would handle the real issue. It seems to me they either need to board from the front AND back of the plane (where possible) or design the airplane's boarding area in such a way as to allow multiple people to get on and stow their luggage simultaneously.
[ link to this | view in chronology ]
Virgin America or whatever the devil you americans
[ link to this | view in chronology ]
Use more doors
I am not convinced that airlines need to move passengers that fast. The crew still has to "turn the plane around", meaning that time still needs to be spent cleaning the cabin, re-stocking food and drinks, cleaning the restrooms, mechanics need to check the parts, pilots need time to do pre-flight checks, baggage needs to be unloaded and reloaded, etc, etc etc.
[ link to this | view in chronology ]
Re: Use more doors
[ link to this | view in chronology ]
Airlines sell TICKETS not travel
They sell tickets. That's their product and what they care about. If tickets could be sold WITHOUT the flights or airplanes, then they would do that.
That's why flights are often over sold etc. It's not more flights that they want, it's more ticket sales.
[ link to this | view in chronology ]
Why not just freeze us and stick us in the cargo h
I wasn't aware that April Fool's Day was moved to today.
I supposed the stools at the airport bar will be arranged the same way?
To be blunt: screw my fellow passengers. Prior to boarding, I'll sit where I want, do what I want (assuming it's legal) and board the plane when I want (after my row is called).
Anyone who feels differently is free to fly business class or not at all.
[ link to this | view in chronology ]
several issues
2 - the biggest reason boarding takes FOREVER is that people who are in row 3 decide they want to board first AND they want to stow the biggest carryon bag you've ever seen in the overhead bin. If we can get people to board by row number, theoretically everyone can just walk into the airplane up to their seat. Extremely theoretically :p I know first-class passengers pay through their nose for tickets and rightly want luxury, but honestly when boarding they hold everyone up.
3 - There is never enough room by far in the pre-boarding area. For that reason alone I board as late as possible - I have a handicap and having to stand around for 30 minutes kills my back. But I guess if they increased the pre-boarding area, prices would soar (because the airport needs much more space per gate). One cannot expect people to queue up properly when they can barely move around.
[ link to this | view in chronology ]
and even then people don't go window to isle, back to front. added to the fact that people bring carry-ons, makes it quite difficult.
maybe have "premade" overhead bins where you can put your bag and just slide it into place? that should help. if it doesn't fit...it gets checked. when you leave, pull it out, and deposit it at the exit gate.
but then again, the different planes have different overheads...but it's thought.
[ link to this | view in chronology ]
More space
[ link to this | view in chronology ]
Re: More space
[ link to this | view in chronology ]
There already is virtual seating
Zone 1 has a pattern of seats that are all over the plane so that all the tickets labeled "Zone 1" all get on at the same time, but aren't near each other and usually sit in the window seats.
Zone 2 are in different areas than Zone 1 and consist of windows and middle seats.
And so on...
Filling from the back (or front like the budget airlines a la sit where you want) takes forever. The Zone idea is the virtual model of what Mike's blog tries to bring to light.
[ link to this | view in chronology ]
Southwest Airlines
As a southwest flyer, I liked the no seat assignment, but it always sucked standing in the "A" line for an hour before your flight. Now you just have to be first to get your boarding pass. Which you can print online 24 hours before your flight.
Boarding School
[ link to this | view in chronology ]
Plane Layout
> waiting areas so that the chairs are laid out
> the same way they are on an airplane
The only problem with this idea is that it assumes that every plane that uses a given gate has the same layout. It won't do much good when the 9:30 flight to Boston at Gate 9 is a 747 and the 11:15 flight to Omaha is a 707.
[ link to this | view in chronology ]
I don't get on the plane until they call last call. I want them shutting that door behind me as I step onto the plane. Check one bag, check them all.
[ link to this | view in chronology ]
First, you assume that every airplane at every gate is exactly the same. That a gate only serves a DC80 or only serves a 747, for example.
Second, since when is the delay at boarding?! Or maybe people are just smarter on the west coast and they understand the concept of sitting down in a chair on a plane (it's very much like sitting down in any other kind of chair anywhere else).
[ link to this | view in chronology ]
carry-on
[ link to this | view in chronology ]
If the goal is saving money...
We don't need social engineering in the waiting rooms, we need a business model that actually works.
[ link to this | view in chronology ]
Re: If the goal is saving money...
[ link to this | view in chronology ]
out of the box to get into the box
[ link to this | view in chronology ]
Think about it...
[ link to this | view in chronology ]
Re: Think about it...
[ link to this | view in chronology ]
Another stupid idea
A prime example of consultants trying to sound intelligent when they don't have a f*** clue.
[ link to this | view in chronology ]
Assuming people can follow directions
I don't fly that often, but I don't think there's been a time where there hasn't been someone standing at the front of the line trying to board when their boarding group is one of the last to be called. Assuming the attendants don't let them board out of turn, at best they just stand there and clog up the works; at worst they actually try to argue with the attendant as to why they're too important to wait.
For pete's sake, people have a hard enough time with "10 items or less only".
[ link to this | view in chronology ]
Re: Assuming people can follow directions
As proven by the AC above you or KipEsquire further up. We call them assholes, or security guards. depends on the side of the metal detector they're on.
[ link to this | view in chronology ]
They already do this...
Group 1 is First class and Handicapped.
Group 2 are Window seats on every other row in the back half of the plane. Groups traveling together will not be divided.
Group 3 are Window and middle seats
Group 4 are Middle and aisle seats
Group 5 are remaining aisle seats
This problem has been well-researched by the airline industry for efficient boarding and I can assure you what they do right now is far more efficient than what is proposed in this article.
[ link to this | view in chronology ]
Brad had this idea four years ago
http://ideas.4brad.com/archives/000054.html
[ link to this | view in chronology ]
Besides, I think it was mentioned before- getting people on/off the plane faster doesn't necessarily mean it will be fueled up, and your luggage will be loaded on faster.
[ link to this | view in chronology ]
"Disagree" Does Not Equal "A--Hole"
@32: The fact that I refuse to pretend that this idea is not mind-bogglingly idiotic does not make me an a--hole. My advice to you, if you dislike people like me so much, if that you buy your own airline and ban me from it. In the meantime, your best bet is probably to STFU -- "better to remain silent and be thought a fool" etc.
[ link to this | view in chronology ]
Skybus
[ link to this | view in chronology ]
A few points
1) When "rows 20 to 30" are called, a family sitting in row 20 will usually get in line in front of the people sitting in the other rows. And, of course, Dad has to argue with the flight attendant over bringing the double-wide stroller onboard. Then they have to wrestle the 50 pound luggage into the overhead bin... when it's clear that both the stroller and the luggage should have been checked.
Repeat a few times and people start to back up in the boarding area.
Similar to this are the people who get on the plane, wrestle to put their luggage in the first overhead bin and then walk to their seat in row 35. Um, why not take your luggage with you? Why stop at the front of the airplane and stop everyone else from boarding?
2) Some people have never flown before.
Yes, that's a shocker, but you can tell who these people are: they're the ones who board (when "rows 20-30" are called) and then look at every single row to figure out where row 28 is.
Um, it's not after row 3 or 4 or 5- it's at the back of the plane.
3) Aisle versus window.
Is there any way to board people by window seat, then middle, then aisle seat? I would think that a lot of the delay is simply caused by people sitting in the aisle seat first, then doing the "get up/ slide by" dance with the guy who has the window seat and boards later.
As for the claim that airlines try to board quickly to get the plane in the air again is kind-of misleading. The main statistic that the airline cares about is "on-time departure", which is defined as the time when the airplane pulls away from the gate.
Please correct me on this, but I don't think they even measure the time that the plane actually takes off from the runway.
If all the people are on board and the plane pulls back from the gate at the specified time, the flight gets recorded as "on-time departure"... even if it sits on the runway for 2 hours!
Could the plane have been loaded in a more leisurely way, especially if the crew knows about the 2-hour delay? Probably, but that would spoil the "on-time departure" statistic.
[ link to this | view in chronology ]
Re: A few points
[ link to this | view in chronology ]
Alaska Airlines expedites the check-in process thr
[ link to this | view in chronology ]