IBM Seeks Patent On Typing-To-Speech In A Call Center
from the seriously? dept
theodp writes ""Caller: What is my account balance? The call handler responds by typing in the response '250 dollars.'" That's an excerpt from a pending IBM patent for cutting offshore call center costs further by hiring reps whose local accents make them incomprehensible to their U.S. customers without the magic of IBM text-to-speech synthesis, which Big Blue explains converts typed responses into "the native language and accent of the caller so that the outgoing voice sounds familiar to the caller.""As Theodp noted in sending this in, you would think that Stephen Hawking's computerized speech system might count as a bit of prior art. Of course, while the patent covers more than just that, it's hard to see how the idea of letting someone type responses that are converted into speech deserves monopoly protection.
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Filed Under: call center, patents, text-to-speech
Companies: ibm
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I'm positive that absolutely no one has ever thought of this before.
This is poster child for the patent system.
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Thats a really bad assumption.
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DEFENSIVE
I think Sun Microsystems set a fine example when it retaliated with full and unproportional force against NetApp, claiming that the 3billion revenue company has no right to exist, and every single NetAPP product is covered by Sun's patents.
It was cute, entertaining, and effective.
IBM is just stockpiling against trolls.
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Like it's not been done before...
Not a new idea at all.
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IBM's patents
I agree 100% with his findings (after I did my own study of IBM's patents in some very narrow field)
BTW, IBM's voice engine is one of the best
Heck, I run MisterHouse home automation program and use IBM's voice engine - sounds fantastic, almost like a sci-fi movie
"Welcome home, Sir, I'm Mister House"
"The cold beer is in the fridge, the sauna room is heating up, enjoy your evening, Sir"
Still, IBM is the biggest "patent troll" on Earth and everybody knows it
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typing-to-voice
--Glenn
[and if they ...eh...couln't spell or type either one, boy]
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Re: IBM's patents
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re: IBM Seeks Patent On Typing-To-Speech In A Call Center
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