Press Starting To Notice WiFi-In-The-Sky Claims Not Being Supported In Reality

from the keep-on-waiting dept

Over the last year or so, a number of airlines have announced that they (finally! really!) will be installing internet access on airplanes for customers to use. Some have announce very aggressive rollouts, but Joe Brancatelli over at Portfolio has noticed that the rollouts all seem way behind schedule -- and quotes an exec at American Airlines (one of the airlines who promised an aggressive rollout) saying that there's clearly something wrong with the technology. Brancatelli tries to get Airgo, one of the main providers of WiFi-in-the-sky service to comment on the delays and: "Aircell isn't talking and refused repeated requests for an interview. Instead, its public-relations agency referred me back to its press releases, most of which said Aircell would be operating by now." He also notes that, despite public claims from various airlines that they'll aggressively wire up a bunch of airlines, those same airlines either haven't submitted an application to the FAA to wire up certain aircraft, or only just submitted them. In other words, despite public posturing, your WiFi connection in the sky may take a bit longer to arrive.
Hide this

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team

Filed Under: airplanes, in-flight internet, wifi
Companies: aircell, american airlines


Reader Comments

Subscribe: RSS

View by: Time | Thread


  • identicon
    Karl, 20 Aug 2008 @ 8:23am

    "Aircell has everything but service. Earlier this year, American Airlines wired 15 of its Boeing 767s, but the internet access has yet to be turned on for commercial use. It's barely been tested. According to American, Gogo was used in June on two "dress rehearsal" flights and tested on two additional flights last week. Yet the airline won't publicly commit to a date"

    Kind of a weird timing for the Portfolio article, considering American's Aircell implementation launched this morning:

    http://www.reuters.com/article/internetNews/idUSN1930895220080820

    link to this | view in chronology ]

  • identicon
    nipseyrussell, 20 Aug 2008 @ 8:57am

    American Air kicks off in-flight Internet service
    Wed Aug 20, 2008 7:36am EDT

    CHICAGO (Reuters) - AMR Corp's American Airlines began offering Internet access on long-haul domestic flights on Wednesday, making American the first U.S. airline to offer full in-flight broadband.

    The world's largest airline said its passengers on Boeing 767-200 aircraft can pay $12.95 for Internet access on nonstop flights between New York and San Francisco, New York and Los Angeles, and New York and Miami.

    Airlines have been racing to get reliable Internet access on their flights in hopes of gaining a competitive edge in the troubled airline industry. Other carriers like Southwest Airlines and JetBlue Airways have made strides in that direction.

    Delta Air Lines Inc said this month it soon will start rolling out broadband Wi-Fi access for its entire domestic mainline fleet of more than 330 planes.

    Experts have said they expect in-flight Internet to become common in the industry.

    American's mobile broadband service, which is called Gogo, is provided by AirCell. Each Gogo session includes full Internet access. Cell phone and Voice over Internet Protocol are not available.

    link to this | view in chronology ]

  • identicon
    nipseyrussell, 20 Aug 2008 @ 8:58am

    oops, what Krl said. American rolls out today and delta "soon". bad timing!

    link to this | view in chronology ]

  • identicon
    Anonymous Coward, 20 Aug 2008 @ 8:59am

    Its Live on American Airlines

    08/19/08 - As of 10:42 a.m. --- 8 planes 70 users

    link to this | view in chronology ]

  • identicon
    Al Gordon, 20 Aug 2008 @ 9:03am

    airborne wi-fi

    Boy are you wrong!!

    Check out the announcement that American Airlines now has Wi-Fi in operation on its 767 fleet.

    Time to do a little more research!

    link to this | view in chronology ]

  • identicon
    A frequent flyer, 20 Aug 2008 @ 9:41am

    Do your homework before you spout off Joe!

    link to this | view in chronology ]

  • identicon
    Greek2me, 21 Aug 2008 @ 6:39am

    Check out http://www.voyant.aero/
    Voyant has announced its intention to bring true broadband service to commercial airline passengers in flight. Along with partner companies such as Harris Corporation, Voyant intends to design and deliver a system-level solution that will deliver unique content and a full suite of broadband service to passengers in flight at a disruptive price point. Passengers will be more productive, connected, and entertained during their travels, while airlines will enjoy greater customer satisfaction and new revenue opportunities.

    Voyant believes that providing in-flight broadband services to the commercial aviation sector represents a multi-billion-dollar market opportunity, and it is this sector that the companies initially intend to serve. Follow-on potential markets could include general aviation, military aviation and Homeland Security applications.

    www.voyant.aero

    link to this | view in chronology ]

    • identicon
      techdude, 21 Aug 2008 @ 10:39am

      Re: Greek2me

      I don't understand why the other airlines are using Aircell when http://www.voyant.aero/ is capable of providing 10 - 35 Mbps to each airplane in a full fleet. Also, 10 – 100 times lower cost/bit than satellite-based systems. I guess the airline industry wants to spend money on something that doesn't work.

      www.voyant.aero

      link to this | view in chronology ]


Follow Techdirt
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Discord

The latest chatter on the Techdirt Insider Discord channel...

Loading...
Recent Stories

This site, like most other sites on the web, uses cookies. For more information, see our privacy policy. Got it
Close

Email This

This feature is only available to registered users. Register or sign in to use it.