Please Stop Telling Us How Many Emails Fit Under A Broadband Cap
from the it's-really-avoiding-the-point dept
Earlier this year, we pointed out that if you're a broadband provider implementing some kind of broadband cap, and you're hyping it up by showing off just how many emails can be sent under the cap, there's a problem. Obviously, ISPs are using the number of emails as a criteria because emails use up almost no bandwidth -- so no matter what the cap is, the answer is "a lot." But, of course, the number of emails you can send is meaningless. There's no big email epidemic that is what has ISPs claiming they need to put in place limits. As Broadband Reports notes, it's all incredibly demeaning to focus on the number of emails you can send:Those would all be relevant measurement criteria, were we all idiots.People don't care about how many emails they can send. They want to know if they'll actually be able to download more than half an HD movie. Focusing on emails is like telling someone that a full tank of gas in their car will allow them to travel six hundred million millimeters. That's meaningless for someone who wants to know if they can actually get from San Francisco to Los Angeles on a single tank of gas. If these ISPs really feel the need to implement caps, at least be honest about what it means for customers.
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Filed Under: broadband, broadband caps, email
Reader Comments
Subscribe: RSS
View by: Time | Thread
A better parallel would be saying "a full tank of gas will allow you to run the radio with the engine running for 3 months!"
[ link to this | view in chronology ]
Re:
[ link to this | view in chronology ]
Re:
[ link to this | view in chronology ]
Idiots
[ link to this | view in chronology ]
I... can't... stop... laughing!
HA HA HA HA HA HA!!!!
Luckily, no one's in the office yet or I'd have to explain what was so funny.
I'm glad you're an optimist, Mike, but hell will freeze over before this request is granted.
[ link to this | view in chronology ]
Re: I... can't... stop... laughing!
Though to be honest I'd rather have my phones/internet go through a 3rd party. Yet another layer the government would have to go through that way.
[ link to this | view in chronology ]
Re: Re: I... can't... stop... laughing!
you mean like AT&T letting the NSA collocate their wiretap operations in their switching facilities? it was totally illegal and congress got retroactive immunity for the telcos that participated in the program.
http://blog.wired.com/27bstroke6/2007/06/att_spy_room_do.html
yeah, third party telco is a great defense against government surveillance.
[ link to this | view in chronology ]
Re: Re: I... can't... stop... laughing!
[ link to this | view in chronology ]
On the bright side, ISPs seem to be shutting down the worst spam sites lately.
[ link to this | view in chronology ]
[ link to this | view in chronology ]
Re:
The problem is that HD to (at least the users I deal with) means 'better picture' for their HD TV, so they of course want HD content that utilizes their tv in a way that appears to get the most bang for their buck. So of course, they download the HD content and follow whatever instructions they've found on google to stream it (if they are a console gamer) or to burn it.
It's important to remember that the same people that do relatively complex things following a set of instructions often can only do that particular thing because they have the instructions. If something goes wrong, they are totally lost. They don't actually understand what is happening.
[ link to this | view in chronology ]
Re: Re:
Comcast seems to be the only one with a reasonable cap. 250G will work for now. Give it a year or two and that "less than 1%" stat will rise dramatically, but at least it's not the 5G cap. I can kill 5G in one day on youtube (and so can my friend and each member of his family).
If I could get Verizon FiOS (no cap) I'd already have it.
[ link to this | view in chronology ]
Re: Todd
[ link to this | view in chronology ]
One would think
[ link to this | view in chronology ]
Re: One would think
[ link to this | view in chronology ]
Re: One would think
[ link to this | view in chronology ]
Re: Re: One would think
[ link to this | view in chronology ]
http://www.emailaddressmanager.com/tips/email-rate-limit.html
[ link to this | view in chronology ]
But...
[ link to this | view in chronology ]
The Point of Explaining A Cap
The basic idea is that most customers don't know or care about technology. They're not stupid or ignorant, just uninterested. The limits have to be explained in a relevant manner. That said, such explanations should be factual and free of spin. Some companies can't resist the temptation and their spin destroys the credibility of their descriptions. But that's poor management, not a conspiracy.
[ link to this | view in chronology ]
Re: The Point of Explaining A Cap
[ link to this | view in chronology ]
[ link to this | view in chronology ]
Re: to Anonymous Coward #18
[ link to this | view in chronology ]
Re:
I'm sure that at the heart of this issue is the ISPs not wanting to become common carriers carriers, like telephone companies without compensation. But, now with a dyed-in-the-wool socialist taking over the White House, these limits will go away and private companies will be forced into the role of common carriers.
Can you say Democrat-majority FCC?
[ link to this | view in chronology ]
Re: Re:
Dorpas
[ link to this | view in chronology ]
Re: Re:
You answered your own complaint. It's not P2P, where the big downloaders are downloading at night, but the school kids on My Space, YouTube, Face Book, iTunes, XBL (you're going to love the 19th), and their competitive counterparts.
2) to the AC that you were replying to. This isn't the 1980s or 90s any more. The days of elite knowledge is over. Yes there are a lot of people out there that don't know what they are doing. Guess what, in the technical support field, that's who you talk to (I do the same thing). More often than not, people do know what they are doing or know enough to be dangerous. That includes downloading stuff off of the internet.
[ link to this | view in chronology ]
Socialist??
[ link to this | view in chronology ]
information super highway toll booth
[ link to this | view in chronology ]
sounds like they're trying...
[ link to this | view in chronology ]
[ link to this | view in chronology ]
I can't do it anyway
[ link to this | view in chronology ]
it means more money & less services for customers!
[ link to this | view in chronology ]
Other than the 5 gigs I'm limited to on my phone.
[ link to this | view in chronology ]
[ link to this | view in chronology ]
The ISPs Are Being Fair
Your criticism would be justified if the ISPs didn't *also* state their caps in terms of GB. But I'm sure they also do. The # of emails is just added as a convenience for those users who have no idea what a MB or GB is, or how quickly they chew through it.
I agree entirely with comment #13.
So ISPs are being fair by stating GB and also rough email estimates as well. But really, what they should do is raise the information bar and provide real-time data consumption tools. These tools should tell the customer how much they have used of their monthly allotment. Bar or pie charts would be nice. This tool could be a widget (mac or vista), a taskbar applet, a web page, or any other easily checked gauge.
Lastly, ISPs with caps should instigate outbound messages when people use their bandwidth at a higher rate than their cap would support. For example, why not send an email or an SMS to somebody who uses half their monthly allotment in one week. Warnings at 80 and 90% would also be useful.
My prior industry experience in other countries where caps are used indicate that customers are not as stupid as we all assume. Yes, they are uninformed and have no idea what a GB is, but they learn fairly quickly when the tools are provided for them.
[ link to this | view in chronology ]
A comparison I WOULD like to see...
[ link to this | view in chronology ]
Car analogy
You decide to take a toll road because they advertise that there is no speed limit. You pay the first toll and then are immediately pulled over and ticketed for speeding. You ask the private security guard how fast you were going and the officer replies, "None of your business". You say that the advetisement said "Unlimited Speeding". The private security guard reples that you aren't driving a Brand X car and that unlimited speeding only applies to Brand X cars because Brand X owns the toll road.
In frustration, you look for an exit to get off the tollway and find that there are no exits. So you keep driving slowly, in hope on not getting another ticket. When you get to the next tollbooth, the person working the booth tells you the toll just went up from $2 to $3. You ask how to get off the tollway, the tollbooth operator says that this is the only road franchise the government has approved, so you are stuck with it.
While in Japan (and most of the world), everyone is driving as fast as they want, anywhere they want, and spending less on their cars and tolls than you.
That has been my broadband to car real-life analogy.
[ link to this | view in chronology ]
Re: Car analogy
Also, people in other cars on the highway would be throwing trash on your windshield, causing you to slow down even more in order to avoid a crash. Filling up at the gas station, you would encounter bad gas which causes your vehicle to spit and run rough ....
[ link to this | view in chronology ]