Verizon's Claims That Its Info-Sharing Plans Are Harmless Ring Hollow
from the that-which-is-made-not-immediately-full-of-clarity dept
Over the weekend, David Weinberger, one of the co-authors of The Cluetrain Manifesto wrote that he'd gotten a 45-page pamphlet of legalese from Verizon Wireless saying he could opt out of letting the company share "Customer Proprietary Network Information" with other groups. The rather broadly worded statement, which said the company could give info like call records to "affiliates, agents and parent companies," kicked up some fuss online. GigaOM says that this is the same issue that popped up in late 2007, when Verizon sent a similar notice to its customers. Verizon's PR bloggers say that now, just like in 2007, there's nothing to worry about -- in fact, the PR person went so far as to merely cut and paste his comments on the issue from two years ago. He says that Verizon won't sell customer's info to third parties; it just needs their consent to share it among the Verizon group of companies so it can offer people bundled services.Given the way the company is communicating the issue -- a bill insert few people will likely pay attention to, written in a format that's pretty difficult, if not impossible, for most average people to divine any real meaning from -- it's hard to accept the explanation at face value. This is representative of the lack of transparency telcos and ISPs often take on privacy issues. Instead of clearly explaining themselves and what they're doing with customer data, they shroud their efforts in secrecy and legalese, then just say "there's nothing to worry about, just move along." If there really is nothing to worry about, why can't they do a better job of making that clear to the public? Their method of communication, and the way they explain themselves, simply increases consumers' skepticism and makes it look like they've got something to hide. In addition, making the system opt-out, rather than opt-in, doesn't help either.
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Filed Under: cpni, information sharing, pr
Companies: verizon
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Always assume they will sell everything.
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Re: Always assume they will sell everything.
My phone, I pay for it. Stay the hell off my lines.
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Re: Always assume they will sell everything.
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Legalese & Spam
@Thomas
Tell them you have a lawyer on hand who is willing to help you sue them for harassment if they do not stop.
OORRRRRRRRR
Run the Counterscript on them:
http://www.xs4all.nl/~egbg/counterscript.html
It is really funny, and actually I used it on a company that would not stop calling me. After running him through about 2/3 of it (last I asked was "how much do you earn") I told him I had enough information and if I needed anything more, I would call him back.
They have never called back since.
The counterscript even includes responses for the different ways they are not working with you. If they are being angry or ignoring you. Fun times.
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Re: Legalese & Spam
It's the CEOs and directors of such companies that you should have a problem with, and harrassing their employees won't ever touch them. The telemarketter is just doing their job when they press you to sign up for more services -- when you harrass them back, you're just being an ass.
Politely say 'I'm not interested,' and hang up. If you want to make a fuss, make a fuss to someone who matters and can fix it.
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clear communication and opt-in
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Know Your Rights!
First, if you haven't, place your phone number(s) (including cell phone) on the National Do Not Call List. You can do so on the web by accessing https://donotcall.gov/.
Remember that it takes 31 days for this to take effect. During this period, it is legal and legit for telemarketers to call.
Each and every time someone calls you soliciting something that you choose not to buy, USE THIS EXACT FOLLOWING PHRASE, "I am currently on the National Do Not Call List. Please place this number on *YOUR* do not call list".
Do *NOT* say,"Take me off your (calling) list." as what you've actually told them is that they have leave to remove you from their DNC. While technically they would likely need a written release to do this, if you had a DNC complaint filed and they recorded you saying, "Take me off your (calling) list.", your complaint isn't probably going to go anywhere with the FTC.
That's it. By law each and every vendor (and their sub-contractors) are required to keep a "do not call" list. You do not need to get angry, no need for drama, no need for threats. Just ask them to do this. Do remember though that the actual vendor (Cable Company, Newspaper, Satellite, etc.) almost always uses outside contractors that may not have gotten the "DNC" information from the vendor. Just ask to be put on their do not call list.
Also check the National DNC about once a month to make certain that your number is still listed. *ANY* interruption of your telephone service, say to change of service features, effect a repair, temporary disconnect due to billing, etc. Can result in your number "falling off" the DNC. Always check to make certain you are covered.
You might also wish to gain additional coverage through your State's DNC. You can find the list agencies at http://www.the-dma.org/government/donotcalllists.shtml
You should also search any and all "do not mail" as well as the national "do not e-mail" list. To date these lists have little (if any) backing in law however, in order to not kill all routes to the prospective customers, members of the DMA are generally respecting them.
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Re: Know Your Rights!
If company A completely ignores DNC while making $ 25 million and then gets fined 200K by the FCC, they are ahead of the game. In case of a really big fine, they can simply declare bankruptcy and start a new business. Look at the Google Money Tree scam - they claim to not be subject to the DNC and refuse to listen to any request to be placed on a DNC. Result: they can call as often as they wish; 50 times a day, 24hours a day. Suppose they get fined 100K; why should they care? They make 20 million.
Verizon ignores DNC and so do most of the companies. Why in the world should they care if they get fined now and then? They know full well the government isn't really going to do anything to hurt them.
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