Government Employees Banned From Using The Social Networking Tools They're Told To Use
from the bureaucracy-at-work dept
Last year, we wrote about how it seemed like a mistake to us that the government in Montenegro had decided to block access to Facebook on government computers. While many disagreed in the comments, Facebook and other social networking sites are quickly becoming useful tools of communication (for some, it's their primary tool for communication). Blocking access is missing the point, and preventing a useful tool from being utilized, just because some might abuse it.It turns out that the US government actually is doing the same thing... even as it's supposedly encouraging an era of social networking inspired "transparency" and an embrace of "Government 2.0." The NY Times notes the bureaucratic mess of government officials trying to make use of this enabling technology including this stunning quote:
"We have a Facebook page," said one official of the Department of Homeland Security. "But we don't allow people to look at Facebook in the office. So we have to go home to use it. I find this bizarre."Meanwhile, Wired is highlighting a similar story. Apparently, the US military has been blocking access to YouTube, but set up a special alternative just for troops, called TroopTube. And, yet... it started blocking that site as well. It may just be a case of the left hand not knowing what the right hand is doing, but it seems so common in government that it's really rather ridiculous. These tools, while they may be prone to misuse and time-wasting, are also becoming key ways that people communicate. For a supposedly more open and transparent government, allowing access is a necessity. Deal with the abuses separately, rather than making an outright ban.
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Filed Under: bureaucracy, governments, social networks
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Facebook over email?
Even the company I work for blocked this site.
Whether or not it's a communication tool doesn't exclude the fact many companies aren't going to chance liability because an employee makes a stupid mistake.
No, not from Facebook, but readers of Facebook who can take action.
For the company I work for, the Health Insurance Portability and Accountability Act (HIPAA) kind of gets in the way of that
HIPAA + 1 stupid employee = company liability.
Would you, as a business, take that risk?
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Re: Facebook over email?
The point isn't that you open Facebook up to everybody, the point is you should have a 'few' trusted people, i.e., your Media Relations people, as the only people who are allowed access those sites.
Its childs play to implement routing rules that only allow access to certain sites based on what your internal IP address is. So they can clearly limit it to only those on the 'allowed to access Facebook' list.
No more liability than you had previously since the Media people are the only ones doing the updates.
It's just an overly simplistic bureaucrat who doesn't get that you can segment networks to do what you want and uses a 5 ton sledge hammer to drive in a picture hook. (and the network ppl at the agency who don't convince him otherwise)
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The Military
What they should be doing, is fixing their networks... But hey, this is the military we're talking about here...
That, and I have to admit... there's way too much time "playing" going on in the workplaces these days. Face it, most people aren't going to facebook to "better communicate with business associates", they are going there because its a fun waste of time. It's more of a game than a communications platform.
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Re: The Military
Of course, there is also the issue of troops inadvertently compromising a unit's location and/or mission through a post on facebook or myspace.
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Re: Re: The Military
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Re: The Military
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Re: Re: The Military
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Re: Re: The Military
military networks of all kinds are segregated. there are separate machines and networks for classified material and unclassified material, and there are networks for tactical use vs. strategic vs. garrison use. compartmentalization is one of the cornerstones of operational security. if your unit isn't compartmentalizing, its not doing its job.
the bandwidth argument is lame no matter what sector or industry you talk about because it comes down to network admins that are too lazy or scared to administer their networks. sure, you can buy more bandwidth, or you can get off your ass and do something to better manage the bandwidth that you already have.
you can have multiple subnets, vlans, routes, and even multiple uplinks that can minimize the effects of user abuse on your network. you can also add QOS to the mix and if you are worried about security there is always IDS and IPS. if facebook can take down your network, then you as the network admin need to do your company a favor find a new job.
rather than just blocking something, why not investigate the problem? why not talk to the people that are hogging bandwidth and see what can be done to help them and the rest of the network? you know that management is going to side with the user instead of you anyway, why let the issue go that far? you can tell who they are and what they are doing by looking in your firewall or proxy logs. if processing logs is too boring for your short attention span, there are products that process logs into visualizations, so you can look at graphs instead.
there are a ton of network monitoring and analysis tools that are free and open source, all it takes time to set them up. you don't even need fancy managed switches either (you know, the cisco kind that needs air conditioning) since you can build a passive tap for like 20 bucks from parts from radioshack and monitor a connection with a pair of network cards:
http://www.snort.org/docs/tap/
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Re: Re: The Military
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Re: Re: The Military
Don't forget Twitter. Pvt. Numbnuts tweets "About to ambush terrorists in village X, wish me luck", ridiculousness ensues.
Damn you, Barbara Walters!
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Re:
It's obvious you haven't done any time in the military. Group punishment is the standard. I can tell you after having served 22 years in military communications, the military's technology corps, that there is no other organization that is as poorly run and misunderstanding of the true power of technology. It, the military, will only arrive at a solution after someone else demonstrates it for them.
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Web 2.0 is not a communcation tool
Email and Cell phones have been repeatedly proven to be large distractors and decrease productivity (the check the message impulse.) And the lost productivity can be equated to going to work without sleeping the previous night. Add "microblogs" blogs, and facebooks random bulletin chain spam of the day and you have no work getting done.
I have nothing against these technologies on personal time. If you have nothing better to do with your life than spend hours reading about what your friends are doing then great, go blog about it. I'm just tired of people calling these business tools, and then fat old out of touch CEOs wasting time and resources trying to make a buck off of them only to find out the only people that can are the ones who own Facebook and Myspace.
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Re: Web 2.0 is not a communcation tool
Tell my entire IT department that chat is a distractor and time waster.
Just because you can't figure out how they benefit business doesn't mean they have no value. I use or facilitate the use of all those tools and while some people do use them to play Mob Wars and such, some are out there drumming up business, connecting with the public and guarding my company's reputation.
Web 2.0 is most definitely a business communication tool. That's not its only use, but it is definitely a use.
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Re: Re: Web 2.0 is not a communcation tool
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Re: Re: Re: Web 2.0 is not a communcation tool
You are right though that Joe Cubicle checking facebook is probably not contributing too much to the bottom line. Of course, right about now, he's probably checking his brackets instead. So what are ya gonna do...
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Web 2.0 is NOT the problem!
Many of the posters here talk about these websites as if they are the CAUSE of the problem. I worked at one place that we had complete unrestricted access to the internet, I never dawdled at that job cause there was no time to! Now at my current job they block many of the sites we are talking about here... and I have taken up sudoku. Don't need fancy web 2.0 for time wasting!
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Didn't say it was a smart ploy.
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Would you, as a business, take that risk?
Mine certainly doesn't. MySpace is blocked too, along with just about any other general social networking site.
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Shaking head at this articel
In some high security organization I am acquainted with, if someone has then need they are provided with a second PC at there workstation that is 100% independent of the agency's main/work network.
Let's look at the flip side of the articel's headline. "Two thousand employees of DHS are wasting taxpayers money surfing facebook on government time and equipment!"
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Ugh
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Security is the issue
When I worked for a bank, all social networks, streaming media, and web based email was blocked. This dramatically decreases the chance of an employee "allowing" a virus or worm onto the internal network.
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Definitely not a new problem
We bought the Common Ground creator software, created the reports, put them on the web page, but no one could view them. Turns out, it was IT policy that no executables could be on the intranet. Right hand, left hand.
So we decided to publish PDFs instead. We bought Acrobat, created PDFs, and put those on the intranet. Then IT came down on me like a ton of bricks when they started getting calls from our clueless managers asking how to install Acrobat Reader, because here I was publishing in a format that required installing a piece of software, and how dare I make this decision when I had no clue how the licensing for this [free] viewer software might affect the company, etc etc. Meanwhile, the Acrobat Reader installer was already available on their own "application installer" tool, available to anyone with a clue. Left hand, right hand.
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Long time
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School Districts
Facebook,etc..these tools present valuable
learning opportunites with innovation and
clear guidelines....the makings of a creative
collaborative classroom.
Joseph
http://www.breakthrunow.com
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ALOT ARE MISSING THE POINT
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Government 2.0
http://www.usa.gov/webcontent/documents/SocialMediaFed%20Govt_BarriersPotentialSolutions.pdf
Steve Radick is doing excellent work on this, and government agencies are making strides towards correcting it, but it's not just stupidity. Government agencies can't agree to indemnify a site, yet that's what the TOS requires. There's also the question of where court cases are tried - again, the agency can't agree to be bound by terms of a state court.
That said, there is a lot going on in Government 2.0, but it takes time, and willing companies.
If we can't get major companies to stop blocking social media sites, we can't exactly blame the government (of which I'm no defender).
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Cleaning up some facts
(2) Anonymous Coward is right. Folks who need access to do their jobs can get access.
(3) There is a way to go to get a decent strategy for using social media and getting the policy together. A way to go.
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I know
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reply
Sean Cruz
forclosed homes
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web 2.0
but the real problem i think is like any thing else most soldiers do is excess. i dont think i have ever met one soldier that can just do something once or just a little bit. 99% of the time if you give a soldier something he likes hes going to use it to the extreme. and on top of that, myspace for example, how many of your freinds have the sexy little freinds on their page that they dont even know its just sexy pics. and what about all the minor children with half nude or nude pics of them self on their facebook page because they dont have good parents to moniter them. ok so facebook you say! i say good riddance in the work place. most soldiers have common sence but it only takes one to do something stupid to put to much information out there and cause a tactical nightmare for a unit. for example i just got done last week having a conversation with a soldier for posting a spread sheet of a line up for a nights shift that included names ranks positions job titles and what their mission was that night
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