Younger Employees Teaching Companies That Personal Surfing Isn't Evil
from the about-time dept
For years we've pointed out how silly it is for companies to use filters and other tools to try (and fail) to block "personal surfing" at work. It's based on the faulty notion that every second you're at work should be focused on work. But offices provide water coolers for a reason, and people take breaks for a reason. Nearly a decade ago, studies started showing that allowing personal surfing at work made employees happier and more productive. A couple years after that a study showed that thanks to modern connectivity at home, those who did personal surfing at work more than made up for it by working at home. And, just a couple months ago a study showed that those who access social networking sites at work tend to be more productive.It's not hard to figure out why, really. First, allowing for a good balance between the two allows workers to take short mental breaks which allows them to be more fully focused on work when needed. On top of that, they don't have to worry about personal things while at work, but can take care of issues quickly and easily. Finally, and most importantly, many start using social networking and other online tools to help them work. After all, despite what naysayers say, these tools can be very useful in many different jobs.
And yet, more and more companies keep installing filters and trying to block out personal surfing at work, insisting that it must be a bad thing. But it appears that as a younger generation who grew up on this stuff enters the workforce, they're starting to convince companies to change their ways. Younger employees who have to battle internet filters, and even start working from the local coffee shop to avoid corporate filters, and teaching companies that blocking access to useful tools doesn't help things. And, yes, there will always be some people who abuse it, and workplaces can monitor for that. But they can do so by seeing who is not getting their work done, rather than by simply blocking all access to anyone. In the early days of the telephone, some offices banned them, fearing that they would be used for frivolous purposes, rather than work. These days, that's silly. In the future, the idea that we should ban all social networking sites will be seen as equally silly.
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Filed Under: personal surfing, work
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While I agree...
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I've checked it occasionally, but I haven't seen the CEO looking at anything. (His use may be cloaked ... or I guess he could be working all the time.)
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Re: While I agree...
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QFT
If anyone takes a second to think about it, this makes perfect sense. If I have a question about why an Xperson would submit something that looks like Y, and I know another Xperson, I'd immediately consult with them. We'd have better communication than even asking the original Xperson, since we're likely on the same page (and my Xperson might be able to call BS on the original Xperson's submission.)
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Internet Access vs. Telephone Access
If you took the telephone policy and replaced the word "telephone" with "internet", it was almost verbatim the "new" internet policy!
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Re: Internet Access vs. Telephone Access
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Wasting Time
How many times have you seen someone take a 2 hour lunch break and log it as 30 minutes? Have many times during the day do you see people idly chatting for 15 or 20 minutes about non-work related events? How many times have you taken, or done, personal calls on your phone?
There's more time-wasting potential available in allowing internet access to Google, CNN, and other sites...not just social media. The argument that social media sites increase time wasting is absurd.
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RE: Internet Access
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PCI baby!
Try convincing a PCI auditor that social networking sites are harmless.
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Re: PCI baby!
I know... makes no sense, but what are you gonna do. Thanks Enron for PCI and Sox.
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In Search Of Excellence
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Depends on what's filtered
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You're forgetting the security factor
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Web is only part of the challenge..
One of the things we see is that exerting some level of policy over the use of the web is only part of the picture. Think about the non-work applications that are client server-based. File sharing, media, instant messaging, even some email applications – all of which may not fall into the approved list of applications.
Our customers are constantly amazed at the wide variety of applications that are traversing the network. Some have tried to lock down the network but the user backlash was so great, they upped the pipe and rewrote the application usage policy. The policy blocked bad applications like P2P, external proxies – and allowed IM, Social networking, etc but it was scanned for threats. It is a win-win scenario.
Companies are rapidly realizing that users will find a way to use their favorite apps. Applications are not threats. They do however pose risks. Better to, as the article above says, figure out a way to embrace it but in a secure manner - to the benefit of all employees.
Don’t take my word for it. Hear from one of our customers.
http://blog.paloaltonetworks.com/?p=224
Matt
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