How To Respond To Criticism
from the brilliant dept
Chris Anderson points us to a great example of ways to respond to criticism. It involves the company Microchip, which received a scathing video review of its PICKit 3 offering that the reviewer felt was worse in pretty much every way than the product it was replacing. As the video goes on and the reviewer, Dave, gets angrier, he posits that some "dickhead MBA" took over the management of this offering, and decided to kill off good features and save money by skimping on other things:![Hide This Hide this](https://ii.techdirt.com/s/t/i/topclose.png)
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Filed Under: criticism, pickit, response
Companies: microchip
Reader Comments
Subscribe: RSS
View by: Time | Thread
[ link to this | view in chronology ]
[ link to this | view in chronology ]
but for some reason i am curiously interested in buying one now....
[ link to this | view in chronology ]
Re:
BTW the Mikroelektronika(www.mikroe.com) software makes the Microchip hardware really easy to use.
[ link to this | view in chronology ]
Hey Jake
[ link to this | view in chronology ]
Re: Hey Jake
[ link to this | view in chronology ]
[ link to this | view in chronology ]
Wow...
Thanks for being positively cool (as in relaxed, not freaked out, open and upfront). Your response was creative, thoughtful, and empathetic. Five stars!
[ link to this | view in chronology ]
Kewl.
[ link to this | view in chronology ]
Re:
Did your brain not come with sense of humor option? Re-watch the videos and then show to us where exactly are the suits actually blamed.
[ link to this | view in chronology ]
[ link to this | view in chronology ]
Wow...
[ link to this | view in chronology ]
Guess I'll never know, as I have no need for programming microchips.
[ link to this | view in chronology ]
How True!!
Trouble is that the people involved have not yet realised that they are all 'Mr. D Head's - they still think they are doing a good job and deserve even more money and bonuses.
[ link to this | view in chronology ]
Now thats where they should have spent the cost of the vid, fixinf the problems.
very little as far as I can see, we still have no stand alone front end, and the option of progam2go needs fixing too.
I think Mr. Dick Head is still working there.
one last thought you see clone pickit2's but no pickit3's, I wonder why that is?
[ link to this | view in chronology ]
If they can't fix the things, they said they would fix, then a lot of people will move to other micros.
Until they fix the Issues you can't trust them.
[ link to this | view in chronology ]