Nestle Discovers The Streisand Effect... But Only After Making Things Worse And Worse... And Worse
from the how-not-to-do-things dept
Earlier this week, reader Jorvay sent over the news of how food giant Nestle had massively overreacted to an (admittedly disgusting) anti-Nestle video put together by Greenpeace and posted to YouTube. The thing was, this video was getting no attention. It had less than 1,000 views... but someone who should have known better at Nestle filed a bogus copyright claim to take down the video. There is no copyright issue in the video at all, so it was a bogus takedown. Even if there had been a legit reason for the takedown, doing so only drew much more attention to the issue, and the video quickly went back up on Vimeo, where it started getting even more views, a lot of which came because of the takedown.Okay, bad enough, right? I was going to post that story, but before I had the chance, Nestle decided to make things worse.
Because of all this new attention, a bunch of anti-Nestle people went to Nestle's Facebook group, and started posting messages that were certainly anti-Nestle. Now, there are lots of ways to respond to such things. The one thing you don't want to do is respond the way Nestle's "moderator" did. First, they threatened to delete comments from anyone using a modified Nestle's logo, claiming that this infringed on trademarks (which is an interesting claim, but unlikely to hold up in court, where countless times the use of a logo in protest has been upheld). This resulted in some pointed responses from group members, such as "It's not OK for people to use altered versions of your logos, but it's OK for you to alter the face of Indonesian rainforests? Wow!"
Nestle then didn't do itself any favors by having its moderator respond sarcastically ("Oh please...it's like we're censoring everything to allow only positive comments") and then go with the foot stomping response as well ("it's our page, we set the rules, it was ever thus.")
Eventually, Nestle admitted that it was wrong and apologized, promising that the moderator would be a lot friendlier. However, by then the damage had been done. An issue that very, very few people would have noticed turned into a huge ordeal thanks to repeated mistakes in handling them. The company attempted to stifle speech with both bogus copyright and trademark claims, and then when called on it failed to realize that it was only making things worse.
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Filed Under: copyright, streisand effect, takedowns, trademark, videos
Companies: greenpeace, nestle
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Turned me off of Greenpeace
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They got no...
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Grammar Nazi Alert
"It had less than 1,000 views"
fewer
views are discrete events
continuous - less
discrete - fewer
4th grade
,dave
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Re: Grammar Nazi Alert
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It means that Mike should pay attenton to grammar
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Re: It means that Mike should pay attenton to grammar
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Re: Re: It means that Mike should pay attenton to grammar
I suspect the moderator is simply acting the was he sees the corporate culture around him reacts to this. If you've ever been to a Swiss hotel school it still is very "top down oriented" and restaurant kitchens? Oh please...
The sad thing is they see the world in those same terms. Nestle sells boxes, they put things in boxes, they measure success on how many boxes they sell.... so I think, it's hard for them to... yeah, you guessed it... "think out of the box..."
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Re: It means that Mike should pay attenton to grammar
Love and cuddles,
Arthur
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Re: Grammar Nazi Alert
Thanks,
Better Greek Grammar Nazi
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Re: Grammar Nazi Alert
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Re: Grammar Nazi Alert
I guess all that palm oil makes people dim.
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Re: Grammar Nazi Alert
"It had less than 1,000 views."
fewer
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Well, given that tomorrow is "Meat Out" day
Palm oil = Tasty
Rainforest = not so much
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Re: Well, given that tomorrow is "Meat Out" day
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Re: Well, given that tomorrow is "Meat Out" day
Large swathes of flourishing Rainforest are being chopped down in favour of line after line of Palm trees.
The native animals are being killed and replaced with Palm plantations, sterile places where nothing else lives.
The thing is, Palm Oil isn't an essential ingredient. We're trading our planets rich diversity for a biscuit. It doesn't have to be that way. We can have both.
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Re: Re: Well, given that tomorrow is "Meat Out" day
Please get down off the cross someone needs the wood. Thank you.
Kind regards ,James (mis-placed comma added for dramatic effect)
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Re: Re: Well, given that tomorrow is "Meat Out" day
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Re: Re: Well, given that tomorrow is "Meat Out" day
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Re: Re: Re: Re: Well, given that tomorrow is "Meat Out" day
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Re: It means that Mike should pay attenton to grammar
http://xs.to/image-0615_4BA42742.jpg
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And that's fine, but it's our planet, WE set the rules, and you don't get to file for bogus IP claims and tell others what they can and can't do outside of your website through our broken court system.
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Nerds are fucking stupid
muahahahaha
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''The YES Movie'' produced by Louis Lautman
www.TheYESmovie.com
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Suicide
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Ugh
Instead of whining, solve the problem, and propose your solution. Better yet, dont eat things with palm oil. Thats the democratic way of doing it.
Obviously people dont care about palm oil or rainforests, of else Nestle wouldnt be a GIANT.
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Re: Ugh
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Ugh...
Stupid, stupid people.
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I'm Starting To Think
Some of the more fringe Eco types take direct action like the ELF (Earth Liberation Front) using directs acts of terrorism like arson and bombings.
By making sure that these groups get some attention, it might reduce their angst. Reducing the acting out actions of the more fringe elements.
Just a thought.
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Good to Comment
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The native animals are being killed and replaced with Palm plantations, sterile places where nothing else lives.
The thing is, Palm Oil isn't an essential ingredient. We're trading our planets rich diversity for a biscuit. It doesn't have to be that way. We can have both.
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Comment
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plumbers tucson
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