CyberDefender Threatens Consumer Advocate With Defamation Claim
from the hello-ms.-streisand dept
Allen Harkleroad alerts us to the news that a company called CyberDefender is a bit upset at Harkleroad's recent stories that pointed out that two brands, advertising heavily about cleaning up your computer (MyCleanPC and DoubleMySpeed), appear to be connected to CyberDefender, despite attempts to hide the connection. He then highlighted some complaints against all three brands. CyberDefender responded by sending a legal threat letter, claiming defamation, and demanding the removal of the original posts.Now, as is typical in such letters, the lawyers don't actually state what is defamatory. However, the press release they point to concerning another website that was forced to "apologize" for calling MyCleanPC a "fake antispyware program," does make it clear that MyCleanPC is, in fact, a product of CyberDefender. So, that's clearly not the defamatory part. Everything else in the post is pretty much opinion. The only potential issue I can see is what he claims at the end of the post: "Like I said, same old scam, same old company," which is similar to the title of the post as well. I could see how the company might be claiming that the use of the term "scam" is defamatory -- and, you would think that before making that claim, Harkleroad would back it up with a bit more detail beyond just a link to a Google search page listing complaints. That said, as you start to dig through the complaints, I'm finding a pattern with a fair number of them (though certainly not all) "removed" for some reason or another.
I have no idea if any of these products/companies are really a "scam," but I would imagine that trying to silence a consumer advocate for talking about their products might attract more attention from people who might start investigating how well their products work. If the products really do have problems, I would imagine that those problems are about to get a lot more attention.
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Filed Under: defamation, streisand effect
Companies: cyberdefender
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See, this is just a publicity stunt by both companies who planned it all along.
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Re: CyberDefender
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Re:
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Complaints Prima Facie Evidense
Ronald J. Riley,
I am speaking only on my own behalf.
Affiliations:
President - www.PIAUSA.org - RJR at PIAUSA.org
Executive Director - www.InventorEd.org - RJR at InvEd.org
Senior Fellow - www.PatentPolicy.org
President - Alliance for American Innovation
Caretaker of Intellectual Property Creators on behalf of deceased founder Paul Heckel
Washington, DC
Direct (810) 597-0194 / (202) 318-1595 - 9 am to 8 pm EST.
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Re: Complaints Prima Facie Evidense
Trying to suppress consumer opinion is usually a good sign of something being a bit less than an honest product.
I have to clean off this kind of anti-spyware software from relatives PC's monthly. It's amazing.
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Re: Re: Complaints Prima Facie Evidense
and appealing to a legal system with no credibility is also a good way to lose credibility as well.
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Re: Re: Complaints Prima Facie Evidense
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Re: Complaints Prima Facie Evidense
You remind me of a peacock in a suit.
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Re: Re: Complaints Prima Facie Evidense
Get a life, cool guy.
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Re: Re: Complaints Prima Facie Evidense
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Re: Re: Complaints Prima Facie Evidense
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mycleanpc
Even Mcafee knows that: http://www.siteadvisor.com/sites/mycleanpc.com
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Re: mycleanpc
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Re: MyCleanPC
BUT.......
Web of Trust (WOT) community-based safe surfing tool = "Warning! This site has a poor reputation"
http://www.mywot.com/en/scorecard/mycleanpc.com
------------------------------------
As you may know one of the things I do is PC Technical Support, and I also am skeptical of any software that claims to be able to fix a computer without human assistance. Troubleshooting tools are one thing (The Windows 7 Troubleshooters are are actually amazingly useful), but I have to say that one of the most annoying parts of my job is cleaning up the mess that these kind of programs make. These cleaning and registry optimizing programs usually cause more problems than thy solve.
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Re: Re: MyCleanPC & CyberDefender
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Re: mycleanpc
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Re: Re: mycleanpc
http://www.linkedin.com/in/brianyoder
Because that Brian Yoder is a VP of Engineering at CyberDefender and perhaps not the most objective voice on the topic.
Nice try, Brian.
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SCAM SCAM SCAM
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The domain names MyCleanPC.com and DoubleMySpeed.com are both owned by a company called CyberDefender, a known spyware vendor.
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Can't say I've heard of them.
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CyberDefender
Thanks for posting this. I did video tape running their MyCleanPC and DoubleMySpeed software on two machines. One was a freshly installed Windows 7 machine (the software found nearly 1,000 errors on a machine that was up and running less than 24 hours), I then ran it on a fully patch but rarely used XP system that never had any problems (my video editing machine) and the software found over 3,000 errors. Problem is it only scans the registry but the TV clericals claim it removes email viruses and other stuff, but just scnning the registry for errors doesn't find email viruses or other no registry items.
Anyway I have the videos put up in case they try something stupid like a SLAPP, Trade Libel or defamation suit (since it is a company I think their only legal route is trade libel). Of course I have the videos and have no problem demonstrating it in court to a judge and jury. They also trap consumers after the scan and send them to a page to buy access to the programs "cleaning" abilities, they try to up sell you for over $90.00 and trap you from closing the browser windows if you try to leave. You have to kill the browser process in task manager to escape the site.
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CyberDefender's Attorneys
Check it out for yourself. You just can't make up stuff like this! It's gets funnier every time I dig a little deeper.
http://www.cataneselaw.com/
The truth is the ultimate defense in libel and defamation lawsuits.....
Horse malpractice attorneys.. I wish I was making this up...
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Re: CyberDefender's Attorneys
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Re: CyberDefender's Attorneys
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Re:
I was called to jury duty and was appalled at the quality of "peers" who were chosen(I was not) to be on the jury.
So, even if it does go to court, it's a crapshoot
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Cyberdefender
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Confirmed - total PoS, seems like scam to me
The CyberDefender program (that's what it's called) has options on the left like "Welcome", "Scanning Options", "Fix All Errors", "Finish". Of course, none of them actually work - the only buttons that work? "Activate Now" and "Fix All Errors and Speed Up Your PC" (they do the same thing). Clicking on either takes you to the cyberdefender.com website and asks you to pay $39.98 USD !?!?!? to fix the 532 supposed errors.
This sort of crap is not new. Unfortunately, the best thing to do is make sure you NEVER download or buy it, and educate friends and family members to avoid it as well.
Is it technically a scam? Well, I will say that their software is either:
a) hopelessly buggy and/or faulty, and actually *thinks* I have over 500 errors on a literally brand new Windows installation, in which case it is utterly useless and a rip off, or
b) a scam.
So are they crooks or morons? Maybe both?
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Re: Confirmed - total PoS, seems like scam to me
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How Republican of you
How Republican of you to say so, and some wonder why our country is in a mess for allowing criminals and republicans like this to not only flourish, but a pat on their back from you?
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Re: How Republican of you
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Re: How Republican of you
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Re: Confirmed - total PoS, seems like scam to me
$59.95 doesn't seem like alot of monies. How about in the hundreds?
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SCAM JOURNAL - ijcaonline.org
International Journal of Computer Applications
ijcaonline.org
The best place to publish nonsensical papers!!!
Papers published by IJCA have no recognition in most Universities!!
Blacklisted by several universities in Europe, US and Asia!!
International Journal of Computer Applications
ijcaonline.org
a SCAM JOURNAL!!! BEWARE!!!!
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Cyber Defender
After installation, the Cyber Defender software scanned my computer and identified dozens of potential problems. It then killed them all. Afterwards, my computer would not reboot. I later learned that other users have complained that the Cyber Defender scan may identify operating system files as potentially harmful, and delete them. I guess this is what happened to me. Anyway, I spent days on line with Cyber Defender technicians who could never identify the problem. I reinstalled the operating system several times, erased the drive, etc... Even when I got the computer to boot, it would eventually crash. The Cyber Defender techicians finally told me that I needed a new motherboard.
I continued to play with the computer and gained a bit of an education. I finally got in touch with Microsoft in a final effort to salvage my PC. In 20 minutes some guy in India was able to walk me through a solution to all my problems - even though none of them had anything to do with any Microsoft software. I caution anyone against using Cyber Defender.
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Re: Cyber Defender
0/10 fail troll, try harder
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Fishy software at best, and free if you simply do a google search
S to the C to the A to the M.
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CyberDefender scam
I decided to call CyberDefender today to see what they said...the tech on the other end wanted me to give remote access of my machine to him...nah, I think NOT.
I have chosen to remove the software from my STARTUP files to see if this Win32/Bancos thing comes back...I swear it shows up at least 3 times a day now every day since installing CyberDefender.
No, my email here is not my main, but I'd be happy to see if anyone has had similar concerning instances from this company and possibly this "virus."
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Is it a scam, with out a doubt
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CYberdefender
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How Republican of you to say so, and some wonder why our country is in a mess for allowing criminals and republicans like this to not only flourish, but a pat on their back from you?'
You, sir, are a idiot. How does this have anything to do with petty politics?
If I see something like this advertised on TV over and over I will automaticly assume it is a scam. If I am curious enough I will research the product and the results from that scream "SCAM!" I tremor at the thought that people are falling for it.
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Those who want easy money and consider that scamming is ok?
The author who wrote this sounds very republican to me, always looking to rip off the country. A Free meal, easy money, and they wonder why the country is screwed up. Almost as good as the 114 members of the republican party signing a bill to “Protect BP” at the cost of our country and wild life, and then blaming the president for getting the money out of them in advance for their damages. The only shake down going on there is with Cyberware [and protectors of BP] for the purpose of greed and easy money.
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Re: Those who want easy money and consider that scamming is ok?
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Cyberdefender/CleanMyPC/DoubleMySpeed
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I GOT SCAMMED TOO
there seems to be a lot of tech savy people responding and asking how could anyone ever even think of using this type of software.
well perhaps you have to remember there is a very large segment of Americans that were not brought up in the
COMPUTER AGE,those of us in our 50's and 60's who for one reason or another are not in the work force have no computer knowledge and we depend on certain sites to advise us.In my case I always go to cNet before buying any new electronic's or software such as this.cNet gace cyber defender a great rating,it wasn't until i was trapped by a $389.00 contract that i realized these people could drive a hot nail through a snow bank.Their telephone people are well
trained into making you feel you need them,on the other side
there technicians couldn't fix a screw that might have come loose during shipping.
I have everything documented and since I have a great relationship with the bank that issued the credit card i used,i don't feel I'll have a problem getting my money back
but please don't make us feel stupid by posting "how could anyone....."we feel takenj already and rubbing salt into the wound won't help us.I wish i knew someone like some of these posters that are computer savy and could fix my pc.
unfortunately i don't so i got taken by cyber defender
i will get my money back though trust me on that one.
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Re: I GOT SCAMMED TOO
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Dont feel bad
Yes it seems demeaning from some, but then kids are just as gullible, as its not a technical issue, its a social scam.
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cyberdefender
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cyberdefender
They will go broke for people hating them foe blocking thair pcs
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CYBERDEFENDER
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Cyberdefender
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cyberdefender scam
I could no longer access internet and porn url's kept popping up in the address bar. I called cyberscam and they informed me that the anti virus could not actually remove a virus but they would remove it for around $200. She said geeksquad charges $300. After a few choice words i went to work trying to irradicate cyberscam from my pc. It was not easy but it is possible and my computer is now working.
This is definitely a scam!
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cancellation
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Re: cancellation
that's just it. EVERY complaint/resolution/money back calls are transferred to the supervisors who are trained to say NO.
As a former Cyberdefender employee, the best solution is the THIS: call your credit card company. Cyberdefender is scared of chargebacks. I know for this a fact. Contact Cydef once, write down the time, person u spoke with and that's the only thing that the CC co needs. That an effort was made to call the company to resolve the issue.
And oh BTW, NEVER say you are SATISFIED after every service because we have ONE person whose only job is to listen to to recordings all day long watching/waiting for that phrase from the customer, If U said it and every call is recorded, then u will have a more difficult time getting your money back.
watch out guys.
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They did not help MY personal computer
He then told me that I could upgrade the processor on my machine when I told him that I wanted a faster machine.
Wrong!
It is an iMac and the CPU is soldered to the logic board.
By the way. They install the Rescue.app in a non-normal location that took me over an hour to find. Bastards.
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I'm pissed off that those commercial target people, they have no idea what they install there and i'm the one who has to fix the results.
Anyway, check out the comments from some user on http://www.siteadvisor.com/sites/mycleanpc.com
Especially those from http://user.siteadvisor.com/forums/search.php?searchid=369769
http://user.siteadvisor.com/forums/se arch.php?searchid=369771
So you place really long reviews for advertisement every few minutes?!
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cyberdefender
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a frmr Cydef employee here...
The SpeedmyPc nonsense is basically this: a registry cleaner, copied and labeled Cybderdefender. Now why would u pay for something that is free? Our AV office suite is McAfee for crying out loud because even our IT guy knew Cydef sucked big time.
Now here's the best part: those intense scare sales tactics was a new program designed to move from piss-poor sales of the AV product to a "service'. basically, to scare people into hiring our techs to remove malware. The registry cleaner was a joke, so's the AV, so how does the company make money? "Malware removal service' for $239/yr.
I still remember our CSR's start crying when PO'd customers call back demanding someone remove the program from their pc.
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cyberdefender crooks
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cyberdefender crooks
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DO NOT CLICK ON TO THEIR LINK.
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CyberDefender
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Re: CyberDefender
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Do NOT download this software. NOT EVEN THE FREE TRIAL
After the 3rd month, my home computer started to give me errors, I ran the software and nothing. I called them and one of their “technicians” got remote control of my computer and found a virus. He started to put fear on me about how hackers could access my bank accounts, ssn and other types of personal and financial information. Since I had saved my tax info in my hard drive, I got a little paranoid about having my id stolen, and that’s what the guy on the telephone was emphasizing on. I thought it was very low to try to scare people by saying that, but the saddest part is that I fell for that.
I was told I had to pay them around $ 300 to have it fixed and that this premium purchase would protect up to 3 different computers. I asked them why I had to pay if I had paid for an antivirus that didn’t do what it was supposed to do. I was told that no antivirus in the market was 100% reliable, and that I could’ve got a virus even with my previous Norton software.
The sales pitch also included price comparison with best buy geek Squad prices and the bad actor I had as a sales rep just kept whispering “oh my God, this is terrible” as he was going through the “infected” files.
Needless to say, I was dumb enough to fall for it and paid for that premium. My computer was fixed after 25 minutes of remote access from those people. Here comes the interesting part:
For my second purchase, I’d used a different email address and another billing address, because it was for my business, and almost a year before my subscription was up, guess what…. A VIRUS!!!!!! My business computer was acting crazy. I called them, and I was given a very similar sales pitch. I was even told the same thing about antivirus not being 100% effective. When they started to tell me about the cost to fix my computer, I told them I was a premium customer under a different email address, they checked it and fixed my work computer.
My guess is that these people either damage their customers’ computers with their software or that they leave bugs behind so that computers will get infected in order for them to sell the premium services.
Just today, a message showed up in my computer saying that my software was for auto renewal sometime next month. I called them and I told them I didn’t want to be charged again for their lousy product. They tried to give me discounts, free trials, etc. I told them if I noticed any charges from them to get ready to get sued.
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Re: Do NOT download this software. NOT EVEN THE FREE TRIAL
All the above is true. My computer was really acting crazy. My notebook (which happen to be Sony Vaio) have to be sent back to the the service center here for total hard disk clean up.
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Re: Do NOT download this software. NOT EVEN THE FREE TRIAL
I would just like to tell you that cyberdefener is not leaving something on your computer so that a virus will enter and destroy your computer. those things that have been saved are actually tools that help the technician to remove the virus on your computer. It's also not cyberdefender's fault if your computer gets a trojan which is a fake security software that disguised as a good software thus the reason why cyberdefender can not detect it . those trojans will reveal its true identity when it's already on your computer.
hope you observe professionalism on whatever you say.
thanks
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Re: Re: Do NOT download this software. NOT EVEN THE FREE TRIAL
The software first INFECTS your machine, then the company charges you repeatedly to clean it up - which it never quite manages to do, of course. Why would it? That would mean a loss of potential revenue.
CyberDefender, and their kissin' cousin, Ascentive, are both nothing but completely dishonest, fraudulent companies that exist solely to bilk customers of money. The "repairs" that they claim to make are issues that are first CAUSED by their respective products, and are all issues that even a complete novice to virus issues can repair with just a small amount of guidance.
STAY AWAY FROM THESE PRODUCTS.
SCAM SCAM SCAM SCAM SCAM.
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Re: Re: Do NOT download this software. NOT EVEN THE FREE TRIAL
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Just to thank you.
Sincerely,
SHAFIIAUSUF
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CyberDefender Is A BIG SCAM
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Cyberdefender Crashed my computer
When I contacted them, they said my 30 day trail was over???
They offered to do a remote system check for free!!!! NOT going to happen!!!
NO REFUND.
I say its a scam and too bad to anyone that uses any of Cyberdefender products. I say tell everyone you can NOT to use any of there products.
If you have had a problem with Cyberdefender, please post your views every where you can.
We need to stop companies like this from doing business.
I hope they put the owner in jail for fraud.
J. Hudnell SR
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something not right
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If...
I don't think stating your opinion backed by facts that a company is running a scam should even be given a second thought as defamation. Free speech?
Another thing...if your are a legit company, why would you have to throw out the "big guns" (horse lawyer haha) for one person's opinion, unless you feel threatened?
It is unfortunate that companies like this get away with taking advantage of the mass public for as long as they do. At the same time, I would hope people would start to educate themselves a little bit more, before just jumping in to something.
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New Scam Domain MaxMySpeed.com / CyberDefender
http://messages.finance.yahoo.com/Stocks_%28A_to_Z%29/Stocks_C/threadview?m=tm&bn=65333 &tid=165&mid=165&tof=6&frt=2
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A Look inside CyberDefender from an Ex-Technician
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I don't think so
I don't think that Cyberdefender is actually messing up your computer people. For some reasons, if this company is a SCAM then there wouldn't be any operation and government might have sued them long time ago. But you see? The service is still available and a lot of people is really enjoying cyberdefender service. But anyway, I believe that every feeling is suppose to be respected.
Thanks
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Re: I don't think so
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not doing repairs
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I can only assume that they burn through techs faster than hair left too long in a curling iron.
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Re:
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It's time to take action against Cyberdefender
We are a California law firm who is interested in fighting for the rights of dissatisfied Cyberdefender customers living in California.
Please call Stephen Gamber, Esq. at 800-590-2535 to discuss. You may also send us an email at SGamber@InitiativeLegal.com.
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It is a scam company
I am out a total of about $600 thanks to them.
Now they are wasting my time with a class action lawsuit where I might get back $10 to waive my right to sue them.
The class action suit is almost as bad a scam as they are.
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A Class Action Settlement... will there be more?
http://www.cyberdefend ersettlement.com/CaseInfo.aspx?pas=CyberDefenderSettlement
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CyberDefender is not a scam, just poorly managed
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Still seeing MyCleanPC ads on cable....
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cyberdefender
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My Clean PC IS a scam I said it, take me to court!
The claims made on the TV commerical are obviously fraudulent.
I've used most if not all of the major antivirus and antimalware programs, free and paid. This company has never been one any tech I ever met used or recommended for ANY software.
I can't believe they haven't been sued out of existance for their fraudulent claims.
Search the internet, you will find endless testimonies to the criminal, yes I said criminal, activity of this company.
Hopefully one day congress will clue into things and pass strict laws making mass fraud and scams such a dangerous proposition it won't be so widespread.
So there it is, I said it, MyCleanPC and their parent company is one big scam run by criminals.
They are welcome to take me to court, where I would happily see them lose a heck of a lot of money in a counter suit... Followed by criminal charges and a thorough investigation by the FCC.
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scam?
The scan will find fake "problems" on a fresh install then trap you on their page for a sales pitch,forcing a task manager escape and a clean up with Spybot and a reg cleaner.
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Cyberdefender scamming customer!!
this new computer.(6 months old). I have experienced nothing but problems with this program. I've paid over $1000.00 dollars to protect my valuable computer (Dell Inspiron) thier service is not to what they advertise. Today 11-22-11 after complaining that my PC was running to slow they told me that they would stop the cyberdefender from running at the begining when my computer would start. This would leave me unprotected. I would not have any protection whatsoever. I was fuming and stated I wanted to talk with customer service. Over 15 minutes passed and no one answered my call. Very Unprofessional. And a tactic to defuse me from complaining.. How can I get my money back for a serive not rendered?
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Norton is heading in the same direction
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I have problems as well
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CyberDefenders
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Scary place to work
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hardly any techs to fix the computers
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Cyberdender
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Melisha Ragsdale
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Cyber Defender charges!
This company is a complete scam!!! They ripped me off!!! I do not have $119 to just throw away.
BUYERS BEWARE!!!!!
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