Reuters Dumps Anonymous Comments: Throwing Out A Bunch Of Babies With The Bathwater?
from the it's-not-the-anonymity dept
This probably isn't a surprise. Lots of traditional journalism folks have been busy slamming "anonymous" commenters online, often falsely blaming them for things they did not do. Earlier this year, we pointed to an excellent defense of anonymous commenting, by the Washington Post's Ombudsman, Andrew Alexander, with the key line being:For every noxious comment, many more are astute and stimulating. Anonymity provides necessary protection for serious commenters whose jobs or personal circumstances preclude identifying themselves. And even belligerent anonymous comments often reflect genuine passion that should be heard.We've seen it here. We've always allowed anonymous commenters, even as we've continually added more and more features to make it worthwhile to identify yourself. And yet, if people do want to be anonymous, we're fine with that. To be honest, in over a decade of doing this, I've really seen no difference in either the level of "bad" or "good" comments from anonymous commenters as I have from named commenters. We have anonymous commenters who are brilliant, insightful, well-informed and add to the discussion all the time. In fact, with a few of them, I can even recognize that they're the "same" commenters via their writing style (even as some of them are totally anonymous, via proxies). At the same time, some of the commenters who freely admit who they are, can be some of the rudest, most obnoxious and uninformed commenters around. And, of course, the reverse is true as well. Certainly there are plenty of anonymous clueless commenters and plenty of insightful named commenters. The point is that the anonymity is the wrong thing to blame. We've seen no indication that anonymity leads to a higher level of clueless comments.
Unfortunately, however, some have decided to go in a different direction. Reuters is apparently now the latest to ban anonymous comments on their site. This is unfortunate, as among the big news providers out there, Reuters often seemed more "aware" of how to best embrace the internet, but this move seems like it's a mistake. It won't stop snide comments, but they may lose many valuable community members who, for whatever reason, did not have enough incentive to reveal who they were.
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; P
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"At the same time, some of the commenters who freely admit who they are, can be some of the rudest, most obnoxious and uninformed commenters around."
and thought ... DH ... then i thought wait ... het wait thats ME!!!
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Now I'm not buying the "Big Ole Grin" TD tshirt....
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They have a right to speak, not to be heard.
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You're not Rose M. Welch either.
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It might be possible to link anonymous comments to you, but it is harder to link anonymous comments to you.
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The only way someone not cooperating with TD will ID me is if I post my real name or associate my name here with an identifiable ID elsewhere, either intentionally or accidentally.
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No, no, no, anonymous sources are fine for stories, just not for comments on them. An we have always been at war with Eurasia.
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The option for registration is nice, especially if you go to a site often and it provides additional benefits (even confirmed identity) but mandatory registrations are annoying. I like just being able to put in my name, typing in my message, and clicking "submit." It also keeps me going to the site (hello, ad revenue?) because I typically pop back in every once in a while to see if anyone replied to my comment.
For me it's not really even about anonymity, though the option is nice. Gravatars are used by so many blogs nowadays that you can be reasonably sure that a picture of Shadow the Hedgehog represents me. I just like not having to fart around with authentication and user accounts. I do enough of that at work.
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Re: registration
Registration is a hassle, not to mention remembering passwords. At one site I had to respond to a glowing review that seemed far from unbiased. After registering and verifying an account, I probably spent an hour composing my "amendment", but then found I had to wait for approval. After a week of no approval, I forgot the name of the website.
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Also, when you think about it, your post might not have been approved just because the author of the original review didn't like what you had to say.
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And I'm sure you're equally aware that many sites watch for and ban such logins then...
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2) If the site owner wants to create a wall between themselves and readers, I don't feel that it's worth my time to try to get around their safeguards.
3) If BugMeNot is commonly used in lieu of an actual login for posting things like comments, there's no way the account is going to stay open for long.
BugMeNot is intended more to provide sites that lock content behind an unnecessarily large wall, not for sites that require registrations to make postings.
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It is not easy to confirm someone's identity. Anyone who has ever had a top secret security clearance knows some of the steps the government goes through in an attempt to do so, and foreign agents still slip through. I don't know of ANY website that does anywhere NEAR that amount of investigation before "confirming" commenters identities. Anyone who thinks such identities are "confirmed" is sadly mistaken.
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I'm talking more about a confirmed online identity. As in, if you see a registered user by the name of Spectere making a comment on Techdirt, unless someone else obtained my password then it's definitely me.
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How do I know that? How do I know that you haven't shared your credentials with a few friends? Or maybe even posted it to bugmenot? As far as I know, every post from "Spectere" could actually be from a different person.
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Big media obliges
The main stream media has always had a condescending form of noblesse oblige which justifies their view that only they are worthy enough to feed you the truth.
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Re: Big media obliges
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Re: Re: Big media obliges
Maybe I should have put truth in quotes. There are plenty documented cases where the media has published information they new to be false, but I think in most cases, reporters think they're presenting the truth. I believe that they just don't like being called out -- by anyone, much less someone not in their guild -- when they're wrong.
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What's the value of a barrage of one-liners?
However, most of such problems could and should be handled mechanically as I advised in:
http://www.techdirt.com/articles/20100412/1526158979.shtml
The most important point is to minimize one-liners as adding no substance, and definitely so if directed ad hom. The "social mores" of even a relatively decorous forum such as here doesn't prevent one-liner ad hom attacks. -- It's not the attacks as such that annoy me, it's the *multiplicity* of them that obscure better comments, and I mean mostly on other sites. You will always have more nasty one-liners than thoughtful comments -- because anyone (even a dog) can do nasty; it's not a virtue, people. So just rule them out mechanically. Even a second line requires so much thought as will reduce frequency of comments that no one reasonable wishes to read.
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Re: What's the value of a barrage of one-liners?
Careful discrimination of one's input data is the only way to get consistently good output data.
I believe I see what you mean though, it would be possible to do some "mechanical separation" while still allowing anonymous commenters.
From experience, I must relate the following: people will lean towards being pleased by the addition of new features; and people will lean towards being angry at removal of features.
Seriously, even if they never used those features, never needed those features, the fact that you are taking something away will bring anger.
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Re: What's the value of a barrage of one-liners?
But for the most part, I guess you're right. One-liners usually don't add much with regard to information to the coments section. The issue you're going to have is with humor. Obviously one-liners are fairly prevalent in commentors that are trying for a laugh. I personally like to add a little funny into the discussions, because I think it can be both fun and useful, not to mention that all of us could probably do with a little dose of not taking ourselves too seriously.
How do you account for humor in your automated solution?
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Re: Re: What's the value of a barrage of one-liners?
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http://www.patchadams.org/
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Re: What's the value of a barrage of one-liners?
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Re: What's the value of a barrage of one-liners?
Annoying posts will always exist and are impossible to filter out completely, just like spam on your email.
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Re: What's the value of a barrage of one-liners?
-- William Shakespeare
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Anonymous commenting allows you to change your mind latter
If you are not anonymous, if you write something and a month later write the opposite, people will disregard what you wrote later ("you liar, you yourself said the opposite before!"), even if you have legitimately changed your way of thinking.
If you are anonymous, every discussion is a fresh one. Yes, some people might suspect you are the same person, and Mike probably can see the IP addresses by default, but there is always the benefit of doubt - the nagging possibility in the back of your mind that it might actually be a different person this time.
Anonymous commenting also allows you to pretend and present an opinion from a different point of view, that is, be a devil's advocate, for the purpose of exploring the strengths and weaknesses of an alternate position.
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It seems that once a piece hits the web, the person who wrote it completely forgets about it to work on their next one.
Perhaps some of the rude comments would go away if they actually took the time to nurture and embrace the community.
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A report is not a forum.
I think "big news providers" should just post the news, and be done with it. Discussion (cum anonymous) should be elsewhere. Similar to a library: When I go to read a book, the tome does not come with three to five times the original volume of reviews and critiques attached. In my mind, it seems to makes the original product less desirable and the producers' motives suspect.
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Re: A report is not a forum.
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i think you're making the same mistake as the lamescream publications. imo the value of a blog over a newspaper isn't so much the news it gives, but rather the ability to comment and discuss. are a lot of the comments made just inane white noise? sure. but my ability to post a comment whether it is well received or not gives me the instant grat fix i'm craving.
i guess what im saying is that blogs have changed the nature of news delivery. its not about serving the news anymore, but rather having a discussion about it. if you try to say that some people arent contributing in the way you think they should, then the next step is to remove them. and then to remove comments you disagree with. im not saying you personally but someone will say it, and someone else will think its a good idea. pretty soon you have a forum where everybody already agrees with each other and the value of the discussion is lost.
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You're fine with that?
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Re: You're fine with that?
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That will keep me coming back, whereas a website requiring signing up and logging in is just another blip on the radar. Why bother? That said, the quality of comments on those kind of sites is generally higher.
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Fine with anonymous commenters?
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Re: Fine with anonymous commenters?
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Re: Re: Fine with anonymous commenters?
Yeah, apparently Mike liked the insulting nature of it, but it was still his choice. Some boards are set up where the default name for anonymous commenters is "Anonymous Hero". He could have copied that instead if he wanted to. Or he could have just left it as plain "Anonymous" without making a statement either way. It just depends on what the board owner wants.
While Mike may think he is making a statement about anonymous commenters by giving them a default "coward" moniker, the real statement he is making may be more about himself. Life is funny that way.
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Re: Re: Re: Fine with anonymous commenters?
Or, you know, I thought it was funny. If anyone is seriously "insulted" by that, they've got bigger issues to deal with.
While Mike may think he is making a statement about anonymous commenters by giving them a default "coward" moniker, the real statement he is making may be more about himself. Life is funny that way.
And that statement is... 12 years ago, I left the code with the defaults! Shocking.
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Re: Re: Re: Re: Fine with anonymous commenters?
Like the retards that are insulted by being called retards. It's just funny. Or the ... well, I won't go on. I'll just say that if they're seriously insulted, then they've got bigger issues to deal with. Now some people might say that that makes me look bad, but I say that those people have got issues too.
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Re: Re: Re: Re: Fine with anonymous commenters?
Why change something when it's just the way you want it as is?
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Where's that whining sound coming from? Oh, look, it's an anonymous Randomguy!
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Re: Re: Re: Fine with anonymous commenters?
Also notice that "Anonymous" could be interpreted as an insult (if people were stupid like you), since that could be associated with the group "Anonymous" that has allegedly been terrorizing the iter-tubes lately.
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Politics and Anon Comments
To
Bob Woodward,
Carl Bernstein,
Washington Post,
Dear Sirs,
I would like to assure you that President Nixon is doing a fine job, and there is nothing I have to add regarding the break in at the Watergate hotel. It seems like a standard B&E committed by petty criminals. Those aren't the droids you're looking for.
Here's wishing you all the best,
Mark Felt
FBI Associate Director.
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Pros and Cons
What�s more important: privacy & anonymity or identity & responsibility?
For anonymity:
In some places, speaking your mind might lead to:
A) You begging the men with clubs to stop beating you into a bloody mass of tissue on the living room floor in front of your family, being thrown in prison without being charged with anything, being tortured every day for months on end and being raped by the prison guards and the other prisoners.
B) Offending a boss who happens to be a bigot and who will fire you for speaking out against the sort of bigotry he engages in.
C) Harassment and/or danger from the powerful corporation / organization / person / government / mobster / drug dealer you just criticized on your blog.
D) I could go on until I run out of letters at �Z�, because there are infinite possible ways that being identified with your speech can go badly.
Against anonymity
In some places, speaking your mind might lead to:
A) Someone having their feelings hurt.
B) Well, that�s really the only one, isn�t it?
The rest of us have long since learned how to ignore annoying people without wanting the government to make them stop being mean to us. The option they should look for in the blogging software is called �Comment Moderation.� They should learn to use it if they�re too thin-skinned to deal with trolls.
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Re: Pros and Cons
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http://www.penny-arcade.com/comic/2004/3/19/
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Re:
Oh, look! It's a registered user dropping an "F" bomb there. Kind of proves Mike's point. Funny.
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But whether I get your point or not, I can still correct your faulty assumption.
Just because Travis is a registered handle doesn't mean he is not anonymous. What if her name is actually Susan Smith, not Travis?
A 'handle' isn't a full name, or even necessarily a real name.
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Straw man alert. Nobody said he made that quote. But what he did say, if you read the article, was "At the same time, some of the commenters who freely admit who they are, can be some of the rudest...".
I'm not sensitive about the fbomb.
Maybe you don't consider it rude, but many people do.
A 'handle' isn't a full name, or even necessarily a real name.
Just as "Derek Kerton" may not be your real or full name either, and I don't necessarily assume that it is. So what's your point?
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Travis: ...fuckwad theory...
Anon Coward: "...a registered user dropping an "F" bomb there. Kind of proves Mike's point."
Me: "I'm not sure Mike said that "registered users will drop f bombs"
You: "Straw man alert. Nobody said he made that quote."
Now, note that I said "I'm not sure Mike said..." How did I erect a straw man? I just questioned the original AC's (your?) assertion. Did you just learn the term "Straw man" and want to use it? I love lamp, but I don't say it all the time just to fit in.
Me: "I'm not sensitive about the fbomb."
You: "...many people do."
Thanks, I'm aware of that. That's why I used the pronoun "I" to refer to MY sensitivity level. The point I made was that Travis DID add value to the discussion, by offering a funny observation and a relevant link. I was not too blinded by offense at the F bomb to realize that.
You: "Derek Kerton" may not be your real or full name either, and I don't necessarily assume that it is.
Sure you don't...now. After I pointed out to you that people can use pseudonyms or handles that *seem* like real names. But you didn't show that awareness with Travis.
You: "So what's your point?"
My point is the very relevant, and important distinction that just because the community here can see a name, hardly means the user isn't anonymous. That's a point that hasn't been mentioned in the thread, and is such a value-added comment.
You are ticked off because YOU are the person who stands corrected, having made the assumption that "Travis" is not anonymous (remember that this article is about "anonymous" users, not "registered" users.) You have conflated the two in an erroneous fashion...but that is entirely consistent with your modus operandi.
Cheers, and good luck in school.
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The original AC did not assert that Mike said that. That was something you made up just to knock down.
Did you just learn the term "Straw man" and want to use it?
The term refers to making up something just so you can knock it down, as you did. Perhaps you should learn the meaning of the term, yourself.
Sure you don't...now. After I pointed out to you that people can use pseudonyms or handles that *seem* like real names. But you didn't show that awareness with Travis.
I never assumed that "Travis" was necessarily his/her real name. Again, you seem to making stuff up.
My point is the very relevant, and important distinction that just because the community here can see a name, hardly means the user isn't anonymous. That's a point that hasn't been mentioned in the thread, and is such a value-added comment.
That's just not true. There was a post made over an hour before yours that made that exact point. (see http://www.techdirt.com/articles/20101003/23574911263/reuters-dumps-anonymous-comments-throwing-out- a-bunch-of-babies-with-the-bathwater.shtml#c954). Fail. Again.
You are ticked off because YOU are the person who stands corrected, having made the assumption that "Travis" is not anonymous (remember that this article is about "anonymous" users, not "registered" users.) You have conflated the two in an erroneous fashion
No, I was merely using the term in the same context that Mike was. If you want someone to "correct", I suggest you go to your buddy, Mike.
...but that is entirely consistent with your modus operandi.
Oh really? Who am I?
Cheers, and good luck in school.
You too, when you get there.
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Can't Say
In other words, you allow it but you try to discourage it.
And yet, if people do want to be anonymous, we're fine with that.
Yeah, you're so fine with it that sometimes you just block those comments.
Reuters is apparently now the latest to ban anonymous comments on their site.
They should take a page from the Techdirt play-book instead: Don't visibly ban anonymous commenters outright, just "review" them away. That way, you can have your cake and eat it too. Works great!
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Re: Can't Say
So you are saying that Techdirt has someone personally reviewing every comment. Now I feel bad for giving them too much work.
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Re: Re: Can't Say
I guess you've never seen of of Techdirt's "Comment held for moderation. It will be reviewed before being posted" messages when posting? If you haven't seen any, you aren't being contrary enough.
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Re: Can't Say
Not true. Our spam filter catches some comments -- and some anonymous commenters use the same proxies that spammers regularly use, so sometimes they get caught in the filter. But we review those comments and let them through pretty quickly.
Well less than 1% of anonymous comments get caught in the spam filter. And we let through the ones that are not spam or trolls. Even ones (like this one, by the way) that disagree with or make fun of us. The only ones we don't let through are ones that are clearly spam or that have nothing to do with the topic at hand.
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Re: Re: Can't Say
Really? How about you put some money on that? Let's say that every time one of my posts doesn't go through you donate $1000 to a charity of my choosing?
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Re: Re: Can't Say
That's a form of pretending that IP addresses correspond to individuals. They don't, and you should know that. Of course it doesn't work.
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Re: Re: Re: Can't Say
No, not the same thing at all. We get approximately 20,000 spam comments a day. So our system has to score each email coming through and decide if it's spam, unsure or likely okay. If you're using a proxy that spammers generally use, it's likely that you're going to fall into the "unsure" box. And we quickly review those and let those through.
We're not saying you're a spammer. We don't leave those comments blocked. We just add in that extra step to keep spam out. The unsure box is usually 95% spam, and it's easy to pick out the legit ones and pass them through. So, no, we're not saying the IP is the same as the user. We're basing the spam ranking on a variety of factors and then reviewing. Sometimes your emails get caught in the spam folder.
Hell, sometimes MY emails get caught if I use certain words or phrases too often (that happened yesterday). It's not saying you're a spammer or that an IP equals a person. It's just a way to do our best to keep spam out of the comments.
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Re: Re: Re: Re: Can't Say
The problem is that you don't always do that. Sometimes they get passed through in a timely manner, but sometimes they don't show up until the next day or sometimes not at all. That's no way to carry on a conservation.
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Re: Re: Re: Re: Re: Can't Say
Then don't use a proxy that spammers use.
Sorry. We do our best. Which would you prefer? That these comments are infested with spam or that approximately 0.002% of you sometimes have to wait a few hours for your comments to show up?
We're a lot more open than almost every site on the internet, and we let plenty of stuff go through. But we need to block the spam, and if you use a proxy popular with spammers, then you have to wait a few hours sometimes. That's the tradeoff.
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Re: Re: Re: Re: Re: Re: Can't Say
I have not control over the spammers and what ISP's or networks they use. And isn't that a lot like "throwing out babies with the bathwater" as in the title of this very article?
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Re: Re: Re: Re: Re: Re: Re: Can't Say
Um. No. Throwing out the baby with the bathwater would be if I didn't let you comment at all. I do. You just have to wait a little bit for your comment to show up. This is the price you pay for using a proxy that spammers use.
I will note that you didn't respond to the other questions. You really, honestly, think that we should just allow spam because you want to use a spammer proxy? Sorry. No.
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Re: Re: Re: Re: Re: Re: Re: Re: Can't Say
Sorry, I must have missed them. What questions were those?
You really, honestly, think that we should just allow spam because you want to use a spammer proxy?
And do you really, honestly, think I said that? If so, you need to re-read what I wrote. I did not, so quit trying to put words in my mouth.
What I *am* saying is that you are using poor methods to do so. There are other ways. And while they may not be as easy or convenient, laziness should not be the guiding factor. Besides, I know that I've seen spam in here anyway, so it's not like your current methods keep it all out anyway, is it?
They're just easy. Of course you're free to use what ever methods you choose, but be prepared to accept the criticism as well. That's the way it works.
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Re: Re: Re: Re: Re: Re: Re: Re: Re: Can't Say
Look above.
What I *am* saying is that you are using poor methods to do so.
When you deal with a site this large, and you successfully block all comment spam, then tell me if we're really using poor methods. We're doing the best we can, and I find it insulting to our team for you to imply otherwise.
There are other ways.
We've tried. They don't work.
And while they may not be as easy or convenient, laziness should not be the guiding factor.
It's not about convenience or laziness. It's about what works.
Besides, I know that I've seen spam in here anyway, so it's not like your current methods keep it all out anyway, is it?
True indeed, but it would be much worse if we didn't do what we do now. We do our best.
They're just easy. Of course you're free to use what ever methods you choose, but be prepared to accept the criticism as well. That's the way it works.
And be prepare for me to say that your complaint is misguided. It's our site, and we deal with the spam problem as best we can. If you don't like it, don't comment. I believe that we are a lot more open and free and allowing of all kinds of comments than most every other site out there, and we do so while letting in a very minimal amount of spam. I'm damned proud of how well the system works, and I'm not about to change it because someone who uses a spammer's preferred proxy doesn't want to change and can't wait a little while for his comments to show up. Sorry. Such is life.
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Re: Re: Re: Re: Re: Re: Re: Re: Can't Say
I can understand that you may not always be able to review messages in a timely manner. But you and I both know that you don't have to. You can easily contract that work out if you need to, so that's really no excuse.
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Re: Re: Re: Re: Re: Re: Re: Re: Re: Can't Say
You willing to pay?
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As I said, it's the tradeoff for keeping out much of the spam. Don't like it, don't use a spammer proxy.
And that's not even including the times that they never show up. What happens? Do you get behind sometimes and just dump them without review?
Nope. We *always* review. We do not get behind and dump and I resent the false claims.
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It's all about silencing people who have very good arguments for why the societal viewpoint is wrong out of fear of some.... well, the only term is: fuckwad coming and trying to physically harm those people who are making arguments 'society' doesn't like.
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There are some news sites that I visit where the HIGH, HIGH, HIGH majority of comments are nothing but immature, arrogant, mean, vulgar messages. When I say high majority, I would say roughly 8 out of every 10 comments are terrible. It really needs to be fixed as many people are slowly getting away from the news sites BECAUSE of how terrible the messages are.
If a better % of the messages were just opinion, I would agree that they should be kept
Bottom line, if a web-site wants to stop anony messages, I understand why
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Of course the marketing department may profit slightly at the expense of the advertising department. Short-sighted bean counters. Pah!
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Anonymous Spam
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REUTORS BANS CONTRIBUTORS
Reutors doesn't report the news, it creates it.
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REUTERS BANS CONTRIBUTORS
Reuters doesn't report the news, it creates it.
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