Verizon Wanted To Charge $3.50 To Pay Your Bill... Just Kidding

from the for-now... dept

Tue, Oct 19th 2010 11:28am — Mike Masnick

Last week, Verizon got some attention for plans to charge customers $3.50 to pay their bill if they paid by credit card or debit card. From an industry that specializes in ridiculous made-up fees, even this seemed beyond ridiculous. Given the consumer outcry about this, days later, Verizon decided it was just kidding about the charge, and that "this charge will not take place as scheduled." Of course, that sounds like it's just waiting for another chance to introduce it when people aren't paying as much attention.

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Filed Under: bill, fees
Companies: verizon

29 Comments

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Anonymous Coward, 19 Oct 2010 @ 11:46am

If I'm not mistaken in most states there are consumer protection regarding charging more for a credit card payment. Most companies can however can provide a discount for cash payments but they can not advertise the cash discount price as the official price.

We're considering action against my wife's university due to their policy of charging 3% more for CC payment. I imagine they're collecting millions in "fees" and I'd also bet their discount rate isn't 3%, it's more likely sub 2%. We just haven't had time yet to contact consumer affairs and the state AG.
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A Dan (profile), 19 Oct 2010 @ 11:50am

Simple
This is easy. They'll offer a $3.50 discount to people who sign up for automatic billing. Then a few months later they'll raise all their rates by $4. That way, everybody's a winner!

Note: Article doesn't apply to mobile phones. Don't be confused; they were only going to do this to their landline, DSL, and FiOS customers.
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Anonymous Coward, 19 Oct 2010 @ 11:54am

There are fees specifically for accepting credit cards that don't apply to e.g. e-checks. My university refuses to accept Visa because there's an extra fee for them that they can't pass on to the card owner; they would have to charge all users equally for the Visa fees, which is unfair.

Of course, if they're covering the CC fees they should also lower the prices for people who pay in other ways. This way they're just getting more profits.
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Chronno S. Trigger (profile), 19 Oct 2010 @ 11:58am

They were kidding about kidding
I just payed my bill not 30min ago, they charge the $3.50.
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- Dark Helmet (profile), 19 Oct 2010 @ 12:03pm
  
  Re: They were kidding about kidding
  Well, I can check as a Verizon customer as well if there's still ambiguity over whether they're charging this or not....
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  - Chronno S. Trigger (profile), 19 Oct 2010 @ 12:13pm
    
    Re: Re: They were kidding about kidding
    There was no ambiguity in the message; "Your account will be charged [amount payed] plus a three dollar and fifty cent processing fee."
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    - NBurns (profile), 19 Oct 2010 @ 12:19pm
      
      Re: Re: Re: They were kidding about kidding
      If you're paying by phone, that would explain it. Verizon allows you to pay your bill through an automated phone service which they don't operate, and that service adds a $3.50 processing fee.
      
      Among many shady quirks of this setup is the fact that Verizon claims you can pay your bill 24/7 by phone, which is technically true. However, you need to know your balance owed when you call (or are transferred to) the phone bill paying service, because that service doesn't know your account balance.
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    - Danny, 19 Oct 2010 @ 2:28pm
      
      Re: Re: Re: They were kidding about kidding
      Yeah I get the same thing if I make my student loan payments over the phone. Even though in my case I'm talking to an actual person and that actual person adds a $10 fee for it.
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Gabriel Tane (profile), 19 Oct 2010 @ 12:02pm

The big question
Are they sure that's $3.50 per transaction... not $0.035 or $350.00? Then again, those are all the same numbers to VZ.
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David (profile), 19 Oct 2010 @ 12:08pm

Actually, my power company already does this
I live in FL, and FPL does this. They use a 3rd party processing service (Western Union Speedpay), and Western Union charges $3.25 to make a payment (with a $400 limit, if you want to pay more, you have to break it up). There are alternatives of course, you can pay by giving them your bank info, or by cash in person, or check/money order by mail...

Sucks, but beats having to do one of those with the waste of time, etc...
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- Gabriel Tane (profile), 19 Oct 2010 @ 12:41pm
  
  Re: Actually, my power company already does this
  I haven't tried to pay my JEA bill via credit card since moving to Jacksonville, but I do remember the FPL.
  
  My rent is even worse. If I pay that over the phone (the only way to pay credit card... debit can be paid on the website) they charge over $25 'convenience' fee. And, incidently, they must use a customer-facing input system because they couldn't complete the transaction without my CID off the back.
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Anonymous Coward, 19 Oct 2010 @ 12:10pm

This is new?
SWEPCO (electric) - $2.50 charge
Our City Water - 10% of bill

I'm used to it by now. I think I plunk down at least $20 a month in these 'fees to pay my bill'.
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Hephaestus (profile), 19 Oct 2010 @ 12:17pm

They lost one fee and subsitute another ... how typical ..
This is probably because they need to make up for the $1.99 they are no longer making on cell phone data charges ...
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Overcast (profile), 19 Oct 2010 @ 12:37pm

Duke Energy among others does this as well.

If you want to pay be credit card, you have to pony up another $3.50 or $4.50 (I forget, I won't do that).
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Me, 19 Oct 2010 @ 12:43pm

Malware?
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- Mike Masnick (profile), 19 Oct 2010 @ 2:09pm
  
  Re: Malware?
  Chrome thinks you are hosting malware - got these two notices trying to see this page:
  
  Yes, we've been looking into these claims. In the future, please use the contact us link above to send in such reports (or alert us via Twitter), so as not to post off-topic comments on a thread.
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Jimr (profile), 19 Oct 2010 @ 12:44pm

I had to speak up on my last bill there was a small fee for checking my voice mail. Did not matter if I did from a land line or from my cell phone.
It took the call rep and their managers about 15 minutes to decide to credit my account to nearly $20 in voice mail checking fees. BTW: My account does clearly state that checking my voice mail is free from my cell phone.
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Chuck Norris' Enemy (deceased) (profile), 19 Oct 2010 @ 12:52pm

Real reason
These fees are basically there to the advantage of the credit card companies. For the most part you can get a card that gives you 1%-5% in points back on all purchases for whatever (miles, cash, etc.) I have found that generally 100 points is equal to $1 or 1%. If you just want to pay everything with your credit card because you get the rewards you may actually be losing (or at least a near wash) when they charge the fee. The fee discourages credit card use (if people are penny pinching) but some pay up. I am sure the actual transaction cost is not $3.50 so the company gets to skim the overage. But I can mail in a check for no fee. I am sure the cost of processing a check is much more than the cost of charging my credit card.
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interval, 19 Oct 2010 @ 1:09pm

Meh
Just another reason why going with a month-to-month (for lack of a better term) phone (I use MetroPCS, Boost Mobile is another) seems like the best of all worlds.
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Thomas (profile), 19 Oct 2010 @ 1:13pm

They will probably..
just add yet another fee on the bills instead. After all, they really need the money for the executive bonuses.
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robphelan (profile), 19 Oct 2010 @ 2:17pm

reminds me of my GEICO car insurance payments..

Can't afford to pay the entire 12 month policy at once? That's OK, we'll split it up monthly and charge you a fee for that.
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Anonymous Coward, 19 Oct 2010 @ 2:20pm

The govt. doesn't regulate credit card surcharges but the credit card companies don't like it. A lot of gas stations will try to charge different prices, but if the credit card company finds out they will send a warning letter to the store telling them to cut it out or they will pull the account.

I guess today the stores have more power in this struggle because I see it in quite a few places. Guess the stores just said "fine, pull the account"
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Anonymous Coward, 19 Oct 2010 @ 2:31pm

I'm almost ready to cancel my Verizon phone as it is over mysterious fees and charges. This would be the straw.
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Anonymous Coward, 20 Oct 2010 @ 2:31am

You guys in the US really do things in a odd fashion. In the UK, paying by card (any) gets you a reduction on your bill, not an increase.

What payment method do they want you to use? Cheques?

Come join the 21st Century.
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rwahrens (profile), 20 Oct 2010 @ 5:20am

not a surprise
Sears does this too, if you want to pay by phone. Online is Ok, but to pay by phone is an additional $14.

FOURTEEN frickin' dollars!

That's outrageous in anybody's book.
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DanVan (profile), 22 Oct 2010 @ 9:04am

To think that people are now charging customers as they try to PAY their bill....just completely shocks me and should NOT be allowed...period

Enough of this nickle-and-dime crap
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David Irwin, 24 Oct 2010 @ 7:25pm

130 1/2 Garhart Lane
That's nothing...Harley Davidson, in their infinite inability to give a hoot about anything, charges $6 to pay through Direct Pay with a credit/debit card or by checking account withdrawal. They won't even answer a complaint form request for some type of understanding why they do this. One would think that by saving them money through not having to send out a paper bill, they might be thankful. Instead, they punish you for their convenience.

In return for this injustice, I make them send me a paper bill anyhoo. Phooey on them...and their stinkin' fees!
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Kay Brown, 17 Dec 2011 @ 1:39pm

In Billings, Mt verizon charges 3$ to pay your bill in cash. Looking for a new company anyone?
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Anonymous Coward, 22 Aug 2012 @ 4:22am

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