Kuwaiti Blogger Sued After Negative Benihana Review
from the well-that'll-help dept
Slashdot points us to the news that the folks who manage a Benihana chain restaurant in Kuwait are apparently unfamiliar with the Streisand Effect. A Kuwaiti blogger, for the site 248am, wrote up a negative review of a newly opened Benihana restaurant, including a couple of videos he shot in the restaurant. The review seems perfectly fair. He liked some of the food, but found some of it to be really bad, such that he had no intention of going back. A day after the review appeared, a guy named Mike Servo, claiming to represent Benihana management in Kuwait wrote a comment on the blog complaining about the review and promising to sue. Here's just a snippet:I also found it out that our rights and name is being used in a wrong way and broadcasting the video without a proper consent from us is really annoying specially Benihana is just opened up its doors to the public.Servo then interacts with several of the commenters who suggest (perhaps accurately) that he's being ridiculous. Rather than take that to heart, Servo apparently decided to push forward with the lawsuit, in which they set forth a conspiracy theory that the blogger was purposely trashing Benihana in connection with his job at an advertising agency. Either way, the blogger is fighting the lawsuit, saying that he doesn't believe the original post was libel at all. Hopefully the courts agree. An English translation of the original complaint is embedded below.
We are seeking and consulting our legal dept. on how we can form a type of law suit against your website to be brought up to the Kuwait authorities.
We respect opinion, but we see it in a way that Benihana name have been destroyed and abused on your website.
We are eager to know your name and meet you personally if you don’t have anything to hide.
In the meantime, however, Benihana itself (beyond just the local franchise) has been getting a ton of attention over this issue. Not only has this decision to sue created a lot more attention for the negative review, but it's impacting the wider Benihana chain. I would argue that the negative publicity over a bogus lawsuit is likely to have a much larger impact than a single review involving a guy who got some bad chicken. Accidents like that happen. Suing a critic over a negative review is not an accident, but a specific decision, and the company is now paying the price for making such a decision that only serves to raise more questions about why anyone would support such a restaurant.
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Filed Under: benihana, defamation, kuwait
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Is that his real name or did he just choose an "American-sounding" name based on watching MST3K? ;)
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The Spiral
Maybe if they spent the money that they spend on their lawyers instead on improving food quality they wouldn't need to worry about bad reviews, and then wouldn't need to worry about lawyers to sue over bad reviews (which is a bad idea anyways). It would be a great upward cycle for them but it looks like the spiral they are on downward and not upward.
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Rule #24 in Dark Helmet's Guide to Proper Eating: If the experience enters anywhere into the equation in your dining choices, NEVER go to a restaurant that is part of a same-name chain or franchise. Never.
That is all....
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Re: Re: The Spiral
If you were indicating that you would be going to eat at a place that has bad food but good environment, then yes, I would agree that one should not eat there. After all, the primary reason you are going is for the food. That would however be slightly different for a place like Dave & Busters, which is a gaming environment. Arcade type place where they have all types of games you can play (my favorite isn't even an arcade game but the air hockey!). They happen to serve food there (and alcohol) but you really go for the games. =)
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Thanks, my head hurts now. What does all that even mean?
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Hmmm...
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Would that have been so hard?
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I work at a hotel
One afternoon we told a guest these exact words. As he had been a customer of other Sea Dog locations, he still went for it. Within 10 minutes of the guest leaving, the restaurant's head chef showed up at the hotel asking for me. I had been ratted out. He apologized for my previous experience, asked for our help and opinions to improve and kindly invited us back.
Though embarrassed, I was happy he did this. It showed the kind of customer service commitment that we like OUR guests to have and the respect customers like ME deserve.
We have been back to the Sea Dog, and the experience a much better one. That wouldn't be the case had the chef shown up at the hotel yelling at me accusing me of defamation.
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I went to benihana restaurant in the Avenues Mall in Kuwait
We finally just went upstairs to the fast food court and saved 10 dinar. ($35US)
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Restaurant Management System
content agency london
content marketing london
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