Yet Another Website Kills Comments, Despite Study Showing You Can Have Civil Comments If You Give A Damn
from the gags-help-communication dept
There's a trend afoot among some website editors to kill the comment section, then proclaim that they've courageously decided to reduce conversation to help improve conversation. It's a random bit of logic we've noted doesn't make any sense if you're interested in actually fostering a local community, and care about not having all conversation outsourced to Facebook. The pretense that you're killing comments because you're nobly trying to further human communications (and not, say, because your website is cheap and lazy) is also disingenuous. That hasn't stopped ReCode, Reuters, Popular Science, or some newspapers from killing comments in order to push humans to the next evolutionary level (or whatever).This week, yet another website joined the "comments are evil and have no use" parade. In a now familiar treatise, TheWeek.com announced that while editors "truly do value your opinions," you're no longer going to be allowed to express them on their website. According to TheWeek, this nuclear option was required because comments are just filled with horrible, nasty people:
"There was a time — not so long ago! — when the comments sections of news and opinion sites were not only the best place to host these conversations, they were the only place. That is no longer the case. Too often, the comments sections of news sites are hijacked by a small group of pseudonymous commenters who replace smart, thoughtful dialogue with vitriolic personal insults and rote exchanges of partisan acrimony. This small but outspoken group does a disservice to the many intelligent, open-minded people who seek a fair and respectful exchange of ideas in the comments sections of news sites."Of course if news outlets spent a few minutes actually moderating the comments section and treating it like a valuable community resource (instead of oh, a drunk uncle with a bad goiter and nasty halitosis at your wedding), that probably wouldn't be as big of a problem.
In fact, it's worth noting that a recent paper published in the Journal of Computer-Mediated Communication found that it's not very hard to increase civility in your comment section. In some cases all it took was the writer of the article entering the comment section and treating the people there relatively well, even if they're all busy acting like jackasses:
"One surprisingly easy thing they found that brought civil, relevant comments: the presence of a recognized reporter wading into the comments.Note by "recognized" the paper just means somebody relatively recognized from the outlet or the reporter themselves. They also tried their very best to actually define "incivility" as a quantifiable metric:
Seventy different political posts were randomly either left to their own wild devices, engaged by an unidentified staffer from the station, or engaged by a prominent political reporter. When the reporter showed up, “incivility decreased by 17 percent and people were 15 percent more likely to use evidence in their comments on the subject matter,” according to the study."
"To develop a list of characteristics that signaled incivility, we drew from past research on the characteristics of uncivil discourse (Papacharissi, 2004; Sobieraj & Berry, 2011). To be coded as uncivil, the comment needed to include one or more of the following attributes: (1) Obscene language / vulgarity (e.g. “A@$#***les”), (2) Insulting language / name calling (e.g. “you idiots”), (3) Ideologically extreme language (e.g. “Liberal potheads”), (4) Stereotyping (e.g. “Deport them illegals”), or (5) An exaggerated argument (e.g. "It’s very easy to solve all of this just keep your legs closed if you don’t want a baby.”). Comments containing any one of these characteristics were coded as uncivil."Having been a blogger (and a moderator of one of the Internet's larger tech forums) for more than fifteen years, I can anecdotally note that even the biggest jackasses generally do dial back the antisocial angst when you calmly and politely talk to them (whether I've always been able to do that every day without piling on antisocial angst of my own is another discussion). But between actual involvement and reasonable moderation, it's not hard to reclaim a comment section from the encroaching, troll-induced apocalyptic jungle. What websites that close comment sections are doing is telling everyone they don't give quite enough of a shit to work to improve them. Proceeding to proclaim this is just because you really love conversation informs that same community you also think they're kind of stupid.
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Filed Under: comments, community, journalism
Reader Comments
Subscribe: RSS
View by: Time | Thread
'Well, I got a splinter, time to chop the limb off'
So the loud minority is doing a 'disservice' to the open-minded majority by muddying the comments, and in response they close the comments entirely... It's as though they saw the trolls and thought, 'Hey, I bet we can top that'.
The minority may have been mucking things up for the majority, but by closing the comments entirely, the people running that site have completely overshadowed the trolls' best efforts, and essentially handed them a complete and total victory.
Or, to put it bluntly, various sites are too lazy to actually put some effort into moderating their comments and dealing with the trolls, so they're giving up and allowing the trolls to win. And of course at that point they add insult to injury by claiming that they're doing that for the sake of those that were commenting, as though entirely losing a forum for discussion was supposed to be an improvement over having that forum, but having to deal with a few noisy and/or obnoxious individuals.
If they're going to screw over their visitors like that, the least they could do is be honest about it.
[ link to this | view in thread ]
They are improving conversation by using the shut up and listen to me approach.
[ link to this | view in thread ]
[ link to this | view in thread ]
[ link to this | view in thread ]
[ link to this | view in thread ]
on that note...
[ link to this | view in thread ]
Comments are expensive
I can assure you, comment moderation comes at a significant cost in both time and people power.
There are plenty of places to comment about stories. Facebook, google +, twitter, to name a few.
[ link to this | view in thread ]
Re: Comments are expensive
Which has two major problems, they require accounts, and the conversation is disconnected from the original article making it harder to find.
[ link to this | view in thread ]
The NY Times has finally admitted that the Bush cabal committed torture and murder. They have known this from their readers since the early 2000's. They have known that the CIA and NSA were wire taping the US public since at least 2002, but decided not to publish because it might affect the 2004 elections -- of course it would have.
The present "public square" tries to keep the politicians clean, and there should be more of them rather than less. After all it is more than Sisyphean task to keep this brood of war mongers and thieves clean.
[ link to this | view in thread ]
Re: on that note...
[ link to this | view in thread ]
Re: on that note...
[ link to this | view in thread ]
I learned long ago to only venture down to the comment sections of news sites for entertainment purposes only. There is absolutely NOTHING of value there otherwise. Nothing. If Yahoo or other sites shut the comments down, there would be no loss to society.
[ link to this | view in thread ]
Re: on that note...
Anybody got a good recipe for sherry syllabub?
How about wassail?
Oh, and while we are at it, what are Santa's favorite cookies, and does he prefer whole milk, 2%, non fat, chocolate, or non-pasteurized?
[ link to this | view in thread ]
Re: 'Well, I got a splinter, time to chop the limb off'
[ link to this | view in thread ]
The is known as the Dark News Rule of Two
One with editor power,
the other to write it
[ link to this | view in thread ]
Re: Comments are expensive
Eh. Not that much cost. Both Karl and I have spent years dealing with large online communities. Yet, it takes some time, but it's not as crazy as most people make it out to be.
[ link to this | view in thread ]
Re:
However, stupidity is often very amusing as long as it's contained. Some people simply like to vent, and that's where they vent. In forums like the TD comments section, we're generally not here to vent but to talk about the issues. I often learn as much from the commenters as I do from the articles because they're so erudite and thoughtful.
Yeah, we get trolls here sometimes but even they tend to be more civilized than the whackos you see elsewhere — and their more obnoxious or nonsensical comments tend to get reported and hidden by the community so we're not drowning in them.
The news sites may have awful commenters but if they implemented a similar system to the one here on TD we'd probably see less of the nastiest comments.
[ link to this | view in thread ]
[ link to this | view in thread ]
[ link to this | view in thread ]
Re: Re: Comments are expensive
Disqus(?) is ok though.
[ link to this | view in thread ]
[ link to this | view in thread ]
"Yeah, we get trolls here sometimes but even they tend to be more civilized than the whackos you see elsewhere — and their more obnoxious or nonsensical comments tend to get reported and hidden by the community so we're not drowning in them."
This.
When I hear of websites killing the comments section I wish they would take lessons from Techdirt before going to that extreme. Techdirt is an excellent example of making it work.
On the other hand, if shutting down the comments section has less to do with trolls and more to do with not being able to handle criticism of the articles posted,(which I think may play a large part in such decisions) the websites could just include the stipulation that heavy fines will be imposed for critical comments, right? There. Fixed it.
/s (in case it wasn't obvious.)
[ link to this | view in thread ]
Without the comments showing an involved community you degenerate into just another site that doesn't care enough about it's readers to maintain a comment section. That in turn gets a response from the members that the site doesn't care enough about them to keep them. Members start leaving for other places as they no longer have a loyalty keep them there.
[ link to this | view in thread ]
[ link to this | view in thread ]
Get off my lawn.
Contrarians interfere with the media narrative.
The modern tendency to avoid insult had pretty much totally killed public political discourse before the Net. That's far worse than any of the alternatives.
[ link to this | view in thread ]
Re: Comments are expensive
This isn't a "labor" problem. It's a technology problem. Effective solutions have existed since before the Internet was ever a "consumer product".
[ link to this | view in thread ]
Re:
Sorry but I highly disagree. Torrentfreak did this with Disqus. I refuse to be folded, spindled, and mutilated, just to make a comment. I went from commenting thoughtful comments compared to the bulk posts, to no comments at all. Simply I refused to join Disqus to do so. I want less data-mining and spying, not more.
Nor was TorrentFreak the only one to do this. In each and every one of them the answer has always been the same. No anonymous commenting means no commenting at all. I don't develop an ownership feeling that comes with participation so no brand loyalty there.
[ link to this | view in thread ]
Even on youtube, the "comments closed" or whatever is written is a clear sign of the author being dishonest or just too incompetent to even defend his work. Laziest attempt at manipulating the public. Disgusting.
[ link to this | view in thread ]
[ link to this | view in thread ]
Old media is dying because of broken model of journalism
Instead, focused news blogs can provide accurate, timely reporting, using specialist knowledge to analyze the events. Unfortunately, the blogosphere is also full of shills, pushing a particular viewpoint and it may not be obvious to casual readers which blogs are really informative and which are shilling.
[ link to this | view in thread ]
[ link to this | view in thread ]
Re: on that note...
[ link to this | view in thread ]
Re: Re: on that note...
[ link to this | view in thread ]
Re: Comments are expensive
[ link to this | view in thread ]
[ link to this | view in thread ]
Reality is More Than One View
[ link to this | view in thread ]
Re: Reality is More Than One View
[ link to this | view in thread ]
Comments
If the topic matters to me, I don't want just the reporter's view, which is inherently bound to reflect his or her concerns. I want to hear what other people think and feel about the issue, especially if it's something contentious, where I'm less likely to agree with the reporter.
Closing down comments - or limiting them too heavily, by whatever means - robs a site of a substantial part of its value to me as a reader. I want the truth of things, not one-sided propaganda, however well-intentioned.
There are many sites where I would spend time (or spend more time), but because they don't have good comments, or bury them too deeply under layers of scripts, I just can't be bothered.
If newamazingtechblog-dot-com really can't be bothered to ask my opinion, then I'm a lot less likely to want read theirs.
At the opposite end, I can't really be bothered with sites that let the trolls run amok, either. TorrentFreak is the perfect example.
It's a great site, it's where I started commenting online and is, in many ways, an ideal place for me to speak up - but the comments-section has always been over-run with endless, tedious trolls and after being ground down by too many years of reading their bullshit, I absolutely fucking hate it.
Of late, they seem to have disposed of the more obvious trolls (or perhaps the trolls finally bored themselves to death, instead of just everyone else), but it's still beset with endless horseshit-ping-pong masquerading as debate.
There are a few there who's comments I enjoy reading, such as SJD and Violated0, but for the most part I stay away, reading comments infrequently, commenting even more rarely.
Fair's fair, after all: TorrentFreak has made it clear how much they value their readers' views, I can hardly do less in return.
Techdirt, by contrast, is a case study in how to do it right. The comment-section is excellent, very civilised and apparently very well-moderated, unless the trolls just don't visit here so often. The only thing missing is an edit-capability, but I can live without it. Reading (and occasionally writing) comments here is enjoyable and rewarding, worth my time and effort.
That's my tuppence-worth. I'm not sure what my point was, but I had fun getting there and I'll certainly come back for more.
Kudos to Techdirt, for keeping it shiny.
Merry Christmas, TD. :)
[ link to this | view in thread ]
Re: Re:
[ link to this | view in thread ]
Re: Re:
[ link to this | view in thread ]
I enjoy debating, learning more (people sometimes post new links to more stuff), and sometimes just making fun of things.
I think more sites could benefit by giving the unwashed masses the tools we have here. When a majority dislike a comment, it just sorta folds down... but you can still look and see if it was actually relevant. (protip often they are not). The community engages trolls, and pisses them off to no end by dragging them back to the topic and watching them squirm (or just run away) when it doesn't devolve into a mire.
I think much of the oh its to hard is also driven by fear that someone will sue. Why yes the site has protections under the law, but if we turn off comments we don't ever have to pay to have a lawyer file the answer & motion for dismissal.
[ link to this | view in thread ]
Re: Old media is dying because of broken model of journalism
This. This is why I stopped paying much attention to newspapers well before the internet posed a "threat" to them. Over the years, I've been on the inside of four front-page news stories, none of which were politically or socially sensitive or controversial or even difficult to report on. All of them contained multiple factual errors that were severe enough to cause the story to be highly misleading or just outright wrong.
I figured that a 100% failure rate on the stories that I happened to know the actual truth about is very unlikely to be coincidence. It's far more likely that all of the other stories are equally error-ridden as well.
[ link to this | view in thread ]
Re:
You should be very, very careful about taking the comments section of any site at all as representative of what most people are thinking. They are not at all indicative of that for a number of reasons (starting with selection bias).
[ link to this | view in thread ]
[ link to this | view in thread ]
Most hilarious post ever!
Of all the web sites in all the world, this is not the one to be preening about civility.
[ link to this | view in thread ]
Most fail comment ever!
Says the guy who doesn't even ALLOW comments on his site yet provides a giant button labelled "Join the Discussion" that, shocker, doesn't actually let you join the discussion. Maybe try criticizing someone else's code after you actually know what you're talking about, ok little Richard?
Psychiatrists and psychologists would likely disagree with you on that. Maybe try looking up the clinical definition of "daddy issues"? Unless you are claiming that you and the organizations/individuals discussed in the article are acting as a "father figure", in which case I laugh in your general direction.
Says the guy who can't be civil in one. Single. Comment.
You thought I was gone, but NO! Here I am!
Try again Richard.
[ link to this | view in thread ]