[Updated] Ancestry.com Employees Caught Throwing Away Thousands Of Records They Were Supposed To Be Archiving For The US Government
from the file-under:-wastebasket dept
[Update: Amy Rubenstein of Ancestry.com has pointed out a few inaccuracies within this post and I have corrected information as needed. Some claims made are still open for debate, so rather than strike statements that are less than wholly resolved, I have added Rubenstein's statements directly after these sentences.]
Ancestry.com has long been a government contractor, converting millions of hard copy records into electronic files. In conjunction with the National Archives & Records Administration (NARA), it has performed monumental tasks like indexing and scanning all US Census records from 1790 through 1930. Or has it?
The private company operates with minimal oversight and its relationship with the NARA is a "closely-guarded secret." [Rubenstein says Ancestry.com's archival work is overseen by "government employees and monitors." This would suggest more oversight than Matthew M. Aid -- intel historian and NSA expert -- asserts there is in his introduction to the news article quoted here. Rubenstein made no statement concerning the "closely guarded" secrecy of Ancestry.com's relationship with the NARA.] This lack of accountability has naturally resulted in, shall we say, lackluster efforts from its employees. (via Unredacted)
An employee of ancestry.com who was working at the federal records center in north St. Louis County was fired for allegedly throwing out draft-card information, a federal administrator said.The currently-on-hold project involved scanning in 49 million draft records. Apparently, an employee found it easier to satisfy his/her supervisor
Bryan McGraw, director of the National Personnel Records Center, said Friday that his staff recovered all the papers, some of them from a trash can. The incident on March 12 prompted the federal agency to halt contract work by Ancestry Inc., which operates as ancestry.com, at St. Louis and four other sites.
McGraw said the employee apparently had been warned about productivity by his supervisor and tried to dispose of a pending stack of supplemental papers that had been attached to individual draft cards. McGraw said another person found some of the records on the employee’s desk and others stuffed into a latex glove in a trash can.
National Personnel Records Center workers here dumped, stashed or otherwise destroyed 4,000 records of individual federal employees, the head of the National Archives revealed in a memo this week.That alone would be bad enough, but the documents the St. Louis Post-Dispatch acquired suggested that the problem had been ongoing for years.
A July 30, 2012, letter from the Office of Inspector General said that as the old records center facility in Overland was being decommissioned in 2011, employees found documents hidden in pillars and stuffed in the space between the floors and the lowest shelves.This finding -- along with the recovery of supposedly-archived documents in the woods [!] outside of Alton, Missouri, led to the NARA contacting 132 veterans to inform them that their personal information may have been exposed.
This isn't the full extent of ancestry.com's abuse in relation to its federal archival efforts. Despite not being the true "owner" of the documents and the information contained therein, the company has done everything from issuing bogus DMCA takedown notices on by-default public domain records to locking up US government-produced records behind paywalls. As to the latter, it claims it was done for "security reasons," in order to prevent Social Security numbers of the recently-deceased from being exploited by identity thieves. What ancestry.com's spokesperson failed to mention in public statements is that Congressional pressure forced the redaction of Social Security numbers. Moving the records behind a paywall was just a fortuitous byproduct of its earlier careless exposure of SSNs -- a decision made for purported "security" reasons but one that allowed it to monetize publicly-funded, public domain records.
The issue here is the lack of oversight. Private companies often provide essential services to the government, often at a fraction of the cost of the government performing the work itself. But these government agencies need to be closely watching their hired help and to react more quickly, and with more severity, when the relationship is abused -- on either end. Ancestry.com's work is essential to the establishment of a permanent home for indexed government records.
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Filed Under: archives, nara, national personnel records center, records
Companies: ancestry.com
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An issue, but not the main one
No, actually, I'd say the issue is that they have no reason to actually do their job properly, even with oversight. Destroying or 'misplacing' records for years, and what happened, or, more to the point, what didn't?
'It did not, however, lead to the pulling of contracts from ancestry.com. Sentences were handed down to two employees -- one of whom threw away or destroyed 850 of the 1,200 records he'd been assigned. Others were allowed to resign rather than face punishment for their actions. The exposure of ancestry.com's carelessness resulted in little more than the NARA's Inspector General suggesting someone should do something about maintaining the integrity of the records entrusted to the commercial service.'
A 'suggestion' that they should do better, with one person fired, and several others allowed to resign rather than face any real punishment.
If they have no punishment for screwing up, then they will screw up. Want to fix the problem, put some real penalties in place for those that aren't doing their jobs properly, but until that is done, I'm sure records will keep being destroyed and/or lost.
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Re: An issue, but not the main one
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Alton Illinois
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Oh, yes. The private enterprises sure can do it better.
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Indeed. This claim is often made, but I have yet to see it actually happen. Private enterprises can sure do it more expensively, though!
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This part made me laugh:
"Private companies often provide essential services to the government, often at a fraction of the cost of the government performing the work itself."
Working in the DoD I can assure you contractors do the work more expensively and take longer than the government (if you count actual time spent doing the development and not looking at the overhead bureaucracy involved). The contractors can just adapt faster when a change happens so it seems like they get the job done better.
However private companies only care about their bottom line. Don't ever be fooled by a defense contractor claiming they do the work because they care about America or are patriots. They do the work because they know they can abuse the system and make lots of money, especially if they can get the contract to a big project.
For example Lockheed Martin has built factories and facilities in almost all 50 states (maybe all 50 by now). Guess which Senator or congress member will be willing to shut down an over budget or inferiorly designed project developed by Lockheed. None of them, because if they do the people in their state will complain and they risk not being re-elected.
On every project that I have ever worked, contractors charge more for the work than it would ever cost to pay a government employee to do it. The only benefit of using a contractor is the ability to temporarily hire people to do a job because they have expertise in a particular area and/or are not held responsible to as many laws or bureaucracy as government employees are.
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The purpose of private enterprise is to make a profit and, when they're holding their employees to targets they find hard to meet, shortcuts will be taken. Market forces can only be brought to bear where competition exists, and there doesn't appear to be much in the way of that for this particular industry, unless I'm wrong.
The government needs to provide a safe and permanent record storage service for archived information and if companies like Ancestry.com want access to it, great. But they don't get to take it out of the building and they're only making backup copies, not replacing an essential service. As Mike said in another article, don't rely on one platform. He's right.
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This's about abysmal management which can, and does, happen pretty much in any conceivable realm. This isn't a problem due to privatization. Cheap, fast, and correct; pick two.
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So you then end up with employees who misbehave and are of reduced spending power for the local economy. They also have erratic and irrational spending due to the inherent insecurity.
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NARA itself is horribly dysfunctional
No wonder these morons are willing to do business with the lying, incompetent, abusive assholes at ancestry.com.
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Re: NARA itself is horribly dysfunctional
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*That really happened, just this past weekend.
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Incorrect info in story
But the Ancestry.com staff work under the eye of NARA paid staff anyway.
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Sounds like an incentive problem
Why are employees incented to throw away records? I'm guessing they're measured on how many "record sets" they process (which might be small or large) instead of how many sheets of paper, how many bytes of information they enter, etc.
So they try to get rid of the bigger records.
The problem is perverse incentives. Change that, and the problem will go away.
(Of course, these incentives might come from NARA - if so, they're the ones who need to change them.)
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Re: Sounds like an incentive problem
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Humans have a need to preserve knowledge, most of the time regardless of costs. They exist because of this need and people's curiosity.
Yet here they are... allowing records to be destroyed through apparently poor management... It seems the government rubbed off on them.
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Mormon Church
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Re: Mormon Church
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More workers at lower wages is the answer.
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I'm hoping he was being sarcastic, but Poe's Law and all.
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Pathetic
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This is nothing new
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Quality Control
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Where's the motive?
Surely, the only reason for dumping originals would be to meet some time-based deadline. The scanning rate (if that is what Amy meant) would be independent of the total count of pages to be scanned. If there is some ideal range of time required to scan an individual page, then the total number should take as long as necessary for that volume. Presumably, those people were being paid on the basis of hours worked.
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