Mobile Phone Operator Lobbyists Say No Laws Necessary To Prevent 'Bill Shock'

from the because-it-doesn't-happen? dept

For nearly a decade we've been covering stories of people getting bill shock when mobile phone bills show up that are in the tens of thousands of dollars. The issue, of course, is that mobile operators do a dreadful job informing their customers of the fees they may be facing. And, while it would be quite easy for the providers to set up some kind of alert (or credit card-style temporary block) if a bill starts to go outside of the "norm," none of the mobile operators seem interested in doing this.

Over in the UK they've put in place laws to prevent such ridiculous bill shock situations, and regulators in the US are considering the same... but the lobbyists for the mobile operators, CTIA, are protesting that such rules are "unnecessary." That would be a lot more convincing if people didn't send in stories about ridiculous bills every few weeks. CTIA also claims that "Members have adopted internal practices and procedures to remediate billing concerns directly with their customers," but in practice those "remediation" practices seem to basically be "wait until the press starts paying attention, and then finally back down."

Filed Under: bill shock, regulations
Companies: ctia

Mobile Operators Want Anything That Might Force Them To Compete... Taken Out Of Stimulus Bill

from the hey,-your-policy-goal-chocolate-is-in-my-government-handout-peanut-butter dept

As debate over the massive economic stimulus bill continues, the trade group representing US mobile operators has weighed in, with its head, former-NFL-star-turned-congressman-turned-shill Steve Largent, saying that unless open-access rules are removed from the broadband section of the bill, carriers will be "hesitant to participate". News to Steve: the stimulus bill, and this section, aren't necessarily intended merely to further line the pockets of incumbent mobile operators. While he thinks open-access rules "will deter providers from taking advantage of the grant program," one would have to imagine that if incumbents sat on the sidelines, plenty of new entrants would be more than willing to open their businesses to the government support and use it to craft new mobile broadband networks that would provide some much-needed competition in the space. Furthermore, such open access requirements didn't stop Verizon from shelling out several billion dollars for spectrum licenses last year. It seems that the CTIA loves it some stimulus -- as long as it doesn't stimulate any potential competition for its members.

Filed Under: economy, steve largent, stimulus, wireless
Companies: ctia