Comcast Says No One Has Complained About Its New Traffic Slowing Efforts

from the no-one-has-complained...-yet dept

Last month, Comcast, in addition to finally revealing the broadband caps it had always had, admitted that it was going to test a system where it slowed down traffic for heavy users in congested areas -- effectively, sending their internet traffic to the back of the line. The company is now claiming that this plan is a success because in five trials there were no complaints about slower traffic. Of course, what the company means is that there were no direct complaints to the company. They don't know if people were pissed off and off shopping for competitive services (if any actually exist), or were complaining to friends or in online forums. Having dealt with Comcast customer service, and after seeing how Comcast (falsely) denied its traffic shaping efforts for months, perhaps customers impacted by this new system simply realized that it wasn't worth the hassle of complaining directly to Comcast.

Filed Under: bandwidth hogs, slow speed, traffic shaping
Companies: comcast

Comcast's New Plan: Send Heavy Users To The Back Of The Line

from the slow-down-there,-speedy dept

Comcast agreed last year to change the way it was dealing with supposedly "heavy" users, after it came out (following many denials from Comcast) that the company was using a rather heavy-handed manner to block certain services from working, without bothering to tell anyone. Now the company has said that it will be implementing a plan whereby heavy bandwidth users will be sent to a sort of "time out" room where all of their traffic will be slowed down for a period of 10 to 20 minutes. Consider it the flipside to Comcast's Powerboost offering, which was supposedly designed for the exact opposite purpose: to help heavy downloaders get more bandwidth when they needed it. Now, apparently that gets you punished.

Meanwhile, over at the PFF conference, execs from Comcast (and Verizon) were apparently complaining that lobbyists were shaping the net neutrality debate, leaving out the part where it was their own lobbyists who really kicked that process off. Update: Oh, and as was widely expected, despite the FCC voting against Comcast, the company will not be fined or anything.

Filed Under: bandwidth hogs, lobbyists, net neutrality, power boost, slow speed, traffic shaping
Companies: comcast

Comcast Has Quite A Week: Gets In Trouble For Blocking Content And For NOT Blocking Content

from the can't-win dept

It's been quite a week for Comcast, hasn't it? First, under a baseless legal threat from Andrew Cuomo that it was not blocking certain objectionable content, Comcast caved and agreed to start blocking that content. Then, just a few days later, the FCC (as was widely expected) concludes that Comcast violated its "open internet" guidelines by blocking certain content. So, apparently, the mixed message lessons of the day for Comcast: it's okay to block content when the government says so (with no legal basis), but it's not okay when you block stuff yourself (or so says the government, perhaps with no legal basis). Whatever you may think of the results of all of this, you'd have to forgive Comcast for not particularly liking politicians meddling in its services.

Filed Under: blocking content, fcc, traffic shaping
Companies: comcast

Kevin Martin Tries To Thread The Needle In Sanctioning Comcast

from the a-little-of-this-and-a-little-of-that dept

As was widely expected, FCC boss Kevin Martin has come out saying he believes Comcast violated FCC rules in its traffic shaping program, and he's recommending that the FCC sanction, but not fine, Comcast and order it to stop its traffic shaping (something it's already planning to do). Kevin Martin's favoritism towards the telcos is well known -- so it comes as no surprise that he'd come out against Comcast. He's given every indication that such a move was in the cards. However, the lack of a fine -- combined with telling Comcast to do what it was already doing -- is an interesting move. If anything, it may be an attempt by Martin to quietly assert control over cable and hope that the cable industry doesn't fight back.

Whether or not the FCC's mandate really does include cable is an open question -- and the cable companies have at least a decent claim to the fact that their systems are not covered by the FCC. So, here's a situation where the FCC is slapping Comcast's wrist in such a way that Comcast is unlikely to mind -- but if it "agrees" to the response, then it may be effectively admitting that the FCC does have a say in how cable companies operate, which could open quite a Pandora's box in terms of the FCC's overall mandate.

There is, of course, a simpler way out of this that no one appears to be taking. The real problem most people had with Comcast's actions was that it wasn't at all transparent about them -- continually insisting that they weren't doing anything. Effectively, Comcast may have been guilty of false advertising in terms of how its network worked. So why not have the FTC, rather than the FCC, slap them down for their lack of transparency, rather than having the FCC step in where it might not belong?

As for those who are claiming that Martin's statements are somehow a "victory" for network neutrality, you might want to think again. Martin has made it clear in the past that he's not a supporter of network neutrality -- especially when it comes to the telcos, telling AT&T that if it felt it needed to start discriminating traffic for a valid business reason, it should feel free to do so.

Filed Under: authority, fcc, kevin martin, net neutrality, traffic shaping
Companies: comcast

Comcast Believes In FCC Authority When It Suits Comcast; Otherwise? Not So Much

from the well,-you-see,-it-all-depends-on-who's-asking dept

Does Comcast believe the FCC has authority over its traffic shaping efforts? Well, it may just depend on who's asking. When the FCC asserted that it did have a say in regulating Comcast's traffic shaping efforts, Comcast emphatically stated that the FCC's authority does not extend that far. And, technically, Comcast is probably correct that it would be an overreach of the FCC's mandate -- though the FCC clearly disagrees.

Still, when defending itself against a lawsuit in California over the very same traffic shaping, Comcast has convinced a judge to suspend the lawsuit by noting that the FCC has clear authority over these matters:

This issue "i.e., the reasonableness of a broadband provider's network management practices" has, however, been firmly placed within the jurisdiction of the Federal Communications Commission ("FCC"), an administrative agency whose authority to regulate internet broadband access companies' services is well-established.

That seems like a quote that could come back to haunt Comcast. Either way, it looks like the FCC is about to show Comcast who's boss. Reports are coming out that Kevin Martin is about to slap down Comcast for its traffic shaping. This should come as little surprise to anyone. If you're playing the home game, recognize that if the question concerns cable companies, Martin will rule against them. If it involves a telco, Martin will rule in favor of them.

Filed Under: bittorrent, fcc, kevin martin, traffic shaping

Bell Canada Launches Crappy Download Video Store Just As It Gets Scrutiny Over Traffic Shaping

from the odd-timing dept

Bell Canada is having something of an odd week. It's finally coming under regulatory scrutiny for its traffic shaping efforts -- and also ran into unexpected problems in its attempt to go private. So why would it choose this time to launch a dreadful new video download store that is pretty much guaranteed not to get any use in the first place? The system seems to have all the worst features of the various movie download sites that have failed so miserably in years past: extremely limited selection, annoying and buggy Microsoft DRM and high prices. Fantastic deal, right? But, even more bizarre is the very concept of launching a movie download site at the very same time you're claiming that the old internet tubes are getting way too clogged, requiring those traffic shaping efforts. If it's such a problem, why would Bell Canada then contribute to the clogging in that way? Maybe they think they need the additional traffic to "prove" why traffic shaping is necessary. Of course, since the service won't get much use, that plan probably won't get very far.

Filed Under: canada, drm, traffic shaping, video downloads
Companies: bell canada

Latest Study Confirms Cox Traffic Shaping; Comcast Misleading Again

from the sounds-familiar dept

A bunch of folks have been submitting various news reports claiming the "news" that Cox is traffic shaping just like Comcast is -- but that's hardly news. We had a story about that last November. What is a bit more interesting out of the same study (though, not very surprising) is the news that Comcast has been less than forthright in explaining what it's doing. While Comcast denied any traffic shaping for the longest time, when it finally 'fessed up (just a bit) it said that it only used traffic shaping during peak hours. However, the research suggests otherwise. After testing a bunch of users at various times, this new study found no noticeable difference in blockages based on time.

Filed Under: misleading, traffic shaping
Companies: comcast, cox

Canadian Regulators Won't Stop Bell Canada's Traffic Shaping

from the shape-away dept

Back in March, Bell Canada started traffic shaping the internet traffic that passed over its network without telling its reseller partners. This was a pretty big deal, as many of the ISPs who resell Bell Canada DSL promise to their customers that they don't do any kind of traffic shaping. Those resellers complained to Bell Canada, who responded by saying too bad, recognizing that those resellers had nowhere else to go. Some of the reseller ISPs complained to Canadian regulators who have now sided with Bell Canada, allowing the company to keep on traffic shaping. The regulators basically said that the ISPs have been unable to show how they're being harmed by this move, which is required for them to step in. One would think that a boatload of customer complaints and threats to move to any other internet connectivity (not that there are many choices) would be enough to show harm to the ISPs. Once again, it's nice to have near total control over your market, isn't it? Update Some good details provided in the comments. The matter is still being investigated by regulators. This ruling was just about interim relief.

Filed Under: canada, regulations, traffic shaping
Companies: bell canada

Is Bell Canada Violating Privacy With Its Traffic Shaping Efforts?

from the another-way-to-look-at-it dept

We've seen all sorts of arguments against ISPs who engage in traffic shaping, but now some are trying to make a privacy argument against traffic shaping as well. A few months ago, the news came out that Bell Canada was engaging in traffic shaping, even for its wholesale ISP partners who promised customers open internet access. As a couple folks have submitted today, the Canadian Internet Policy and Public Interest Clinic at the University of Ottawa is claiming that in addition to other questions raised about this, traffic shaping may be a privacy violation, in that it uses deep packet inspection to determine what type of packets are being sent to figure out what to traffic shape. Bell Canada responds that it is only determining what type of packet it is, rather than what's in it -- but even that information could potentially be a privacy violation. While it seems unlikely that this argument will stick, if traffic shaping starts being seen as a privacy issue, it could put even more pressure on ISPs to stop doing it (and may encourage more users to encrypt their traffic).

Filed Under: canada, privacy, traffic shaping
Companies: bell canada

Comcast Can't Fill Seats With Comcast Supporters; Skips FCC Hearing Entirely

from the we'll-just-take-our-cable-and-go-home dept

Back in February, when the FCC held a hearing about Comcast's secretive traffic shaping efforts, Comcast stacked the deck to some extent by hiring people off the street to fill seats and cheer for Comcast's position. Partly in response to outrage over such practices, the FCC scheduled a new hearing, to be held today at Stanford. Perhaps Comcast realized that without paying people to fill the seats, the crowd might be a bit more hostile. So, with that in mind, it felt the best strategy was to not show up at all. Yes, despite it being a hearing about Comcast's practices, Comcast has (at the last moment) sent notice to the FCC that it won't be participating, claiming that it said everything that needed to be said back when it had a "friendly" audience at the last hearing.

Filed Under: fcc hearings, traffic shaping
Companies: comcast, fcc