I work at Charter, and I can tell you we absolutly will pay OT to make sure the queue is emptied. Of course, we're open 'til midnigt and all our call centers share a queue so it's more common to get OT by having a long call at the end of the night.
Since there's no one to claim that last editor's choice, but I made it the first word, I'm just going to go ahead and claim the position of Techdirt Editor.
On the post: Behind The Veil Part 4: Customer Trying To Cancel Service Is Put On Hold Until Comcast Office Closes
Re: Just comcast? No all.
On the post: Behind The Veil Part 4: Customer Trying To Cancel Service Is Put On Hold Until Comcast Office Closes
Re: Re: Queue
On the post: Dianne Feinstein Still A Believer In Collecting All Phone Records; Pretends That Such Collection Has Stopped Terrorists
Re: Empty talk
On the post: Student Points Finger Like Gun, Gets Suspended Under Zero Tolerance Rules
Re: Re: Re: Communists like you should be deported
On the post: Is A Free, Ad-Laden, No-Privacy, Walled-Off Version Of The Internet Better Than No Internet At All?
Re:
On the post: US Solicitor General's Office, Run By Former Top MPAA Lawyer, Shockingly Sides With Broadcasters Over Aereo
Re: Re: Re: Damn pirates
On the post: Funniest/Most Insightful Comments Of The Week At Techdirt
You can't deny my flawless logic
So, Mike, when do I start getting paid?
On the post: Verizon Thinks 'The Most Important Concept Of Net Neutrality' Is Giving Verizon More Money
Re: Re: Re: Re: Red flags go up
On the post: Verizon Thinks 'The Most Important Concept Of Net Neutrality' Is Giving Verizon More Money
Re:
On the post: Google's Fight Against Distracted Driving Laws Might Not Be A Bad Thing For The Inevitable, Glorious Transhumanist Future
On the post: USTR Wants More Transparency In Drawing Up EU Regulations -- But Not In Drawing Up TAFTA/TTIP
On the post: With Great Power Comes The Thinnest Skin: 13-Year-Old Hit With Felony Charges After Throwing Snowball At Cop
Poptarts, plastic and snowballs, oh my!
On the post: Xbox One Sales Lag PS4 As Microsoft Slowly Figures Out You Can't Tell Gamers What They're Supposed To Want
On the post: USPTO Awards Patent To Disgraced Scientist For Fraudulent Work
Re: Re: Re: Re: I've got it!
On the post: James Clapper: We Totes Shoulda Told You About Section 215
Re: Re: Re: He really doesn't understand at all
On the post: Rep. Eshoo Admits Her Net Neutrality Bill Nobody Thought Would Pass -- Won't Pass
On the post: Nielsen Backs Off Reporting Data On Cord Cutters Because The Cable Industry Prefers Fantasyland
Re: Cable Companies aren't denying anything
On the post: Funniest/Most Insightful Comments Of The Week At Techdirt
On the post: With Porn Filters Going Oh So Well, UK Roars Ahead In Expanding Them To Include 'Extremist' Content
Re: Do they have a definition of Extremist?
On the post: Surprise: ASCAP and Music Labels Colluded To Screw Pandora
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