Instead if whining about how to describe their network TW should concentrate on their customer service. I used to be a TW customer but was so annoyed with their system problems (waiting a minute to get channel change response) that I called service to complain. They told me it was a Motorola problem. I asked for a $20 reduction in monthly fee until the problem was solved. They refused. I switched to Verizon (very happy) and was called by TW on several occasions with offers to provide me service for a much bigger savings than $20. Who is running the store at that place?
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