I moved to Germany today from the States. I went to ATT to pay off my new iPhone 6+ so that it could be unlocked to take with me. No problem, they said, simply go to this unlock website and we will do it. Do you think they did? Those jerks are refusing, and now will not return my phone calls or give me any answers. I would have tossed them the phone instead of paying for it, had they not LIED boldface to me.
NEVER again will I use ATT, and please no one use them. They lie, cheat, and steal, even from loyal customers with years of contracts with them. What they did was outright theft, telling me they would unlock after I paid off the $807 I owed on the new phone. They violated 2 verbal contracts with me, twice I was told they would unlock so I could take it to Germany - when I bought it and when I paid the contract off. Even the President's office is refusing to help, and now I am in Germany with no leverage.
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Re: ATT customer service
NEVER again will I use ATT, and please no one use them. They lie, cheat, and steal, even from loyal customers with years of contracts with them. What they did was outright theft, telling me they would unlock after I paid off the $807 I owed on the new phone. They violated 2 verbal contracts with me, twice I was told they would unlock so I could take it to Germany - when I bought it and when I paid the contract off. Even the President's office is refusing to help, and now I am in Germany with no leverage.
Techdirt has not posted any stories submitted by Nancy Thomasch.
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