Hewlett Packard Printer ink Scam. I purchased a HP Envy 4507 earlier this year for use at the museum. Now because of our refurb, I decided to take it home to print out some new information cards. SO, I get it home, set it all up - wireless now - no messy cables running everywhere, and as soon as it goes online to set itself up it goes into shutdown mode because of a £7.99 missed payment on our ink cartridge payment plan. Long story Short - I have spent the last 24 hours trying to get HP to take a damn payment from a card (which DOES have funds on it before anyone asks), and no joy - their call centre (Yes you guessed it - somewhere in bloody India) are utterly hopeless. They can take a card payment which takes them 24 hours to process! SO thats now 48 hours that the printer has been locked. And you know what really gets my goat? What REALLY gets me angry? What ABSOLUTELY gets me seething with rage? It's this interfering "Big Brother" approach where HP can now totally lock up your printer and prevent you using it. I paid £80 for this thing to then have some remote program shut the thing down and prevent me using it??? How VERY dare they! Who DO they think they are that they can treat customers like this! BOTTOM LINE If you are tempted by the monthly ink packages that HP are pushing (As I was) BEWARE THIS FACT - miss ONE payment, and they WILL and CAN lock up your printer and prevent you using it. If I had the cash I would get a bloody lawyer onto it and sue their ass. PLEASE PASS THIS ON AND MAKE EVERYONE AWARE OF THIS STING
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Re: Printer ink cartridge conspiracy
I purchased a HP Envy 4507 earlier this year for use at the museum. Now because of our refurb, I decided to take it home to print out some new information cards. SO, I get it home, set it all up - wireless now - no messy cables running everywhere, and as soon as it goes online to set itself up it goes into shutdown mode because of a £7.99 missed payment on our ink cartridge payment plan. Long story Short - I have spent the last 24 hours trying to get HP to take a damn payment from a card (which DOES have funds on it before anyone asks), and no joy - their call centre (Yes you guessed it - somewhere in bloody India) are utterly hopeless. They can take a card payment which takes them 24 hours to process! SO thats now 48 hours that the printer has been locked.
And you know what really gets my goat? What REALLY gets me angry? What ABSOLUTELY gets me seething with rage? It's this interfering "Big Brother" approach where HP can now totally lock up your printer and prevent you using it. I paid £80 for this thing to then have some remote program shut the thing down and prevent me using it???
How VERY dare they! Who DO they think they are that they can treat customers like this!
BOTTOM LINE
If you are tempted by the monthly ink packages that HP are pushing (As I was) BEWARE THIS FACT - miss ONE payment, and they WILL and CAN lock up your printer and prevent you using it.
If I had the cash I would get a bloody lawyer onto it and sue their ass.
PLEASE PASS THIS ON AND MAKE EVERYONE AWARE OF THIS STING
Techdirt has not posted any stories submitted by Nige1912.
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