stevem’s Comments

• Mar 19th, 2016 @ 7:03pm

  Epson ink cartridges going empty

  on Consumer Association Says Avoid Epson Ink Cartridges
  There is something mysterious about this series of reports. I own an Epson CX9400Fax that I purchased in 2008, and it has always performed perfectly and has been economical on ink - until recently. The last three or so sets of Color/Black #68 ink carts I purchased, since about the first half of 2015, have had SOME carts that either exhausted prematurely, or exhibited the "sudden drop in ink level" behavior reported here by some users. The printer of course takes the cartridge's word for it that it is low on ink, and reports that condition to the computer, even disabling printing - as is normal - if the cart says it is completely empty.
  
  My conclusion is that there is some fault with the current run of cartridges that is causing this issue. Perhaps there has been some design or manufacturing change to the cartridge itself, or to the chip that reports the ink level, since my printer has always worked normally before. I would expect Epson to move to correct the situation fairly quickly, since things were obviously not designed to work this way. In the meantime, I'll try the suggestion given above to remove the carts and turn off / unplug the printer, then turn it back on and re-install the carts and see if the level meters are reset. Otherwise I'm not sure what else can be done... except switch to my backup Canon printer for a while until something changes with Epson. But I would miss the Epson's features and higher density print quality.