You got it and let me add a note from a friend of mine who IS a United Senior Pilot (Don made something of himself while I languish with my USC degree BUT I digress).
He has had to LEAVE the cockpit at O'Hare and SHOW the baggage handlers how you do weights and balance. He was written UP and all flight crews embarking from O'Hare to not "harrass OR "unfairly criticize" the baggage handlers/ground crew in their jobs"..Don told them he, the passengers, and the AIRCRAFT's SAFETY was more important than some DAMN "Quota Employee's FEEEEE-lings". The Pilot's Union agreed. However, if you want to see a nightmare, go to Columbia, SC's airport and try to send a package via United. You have never in YOUR LIFE seen a bunch of freakish, neophytes all of which are infected with an incredibly acute case of the "What'eva" attitude. You might also be waiting to receive a life-saving piece of equipment, like a portable dialysis machine. You have all the information, the flight times, the bill of lading BUT you find out "it's not on that flight". When you ask "Where is it?". They don't know and they quite frankly do not CARE!.
More than the guy's guitar and how United acted contemptuously about it, shouldn't United, in a post-911 world be for F'n concerned about S-A-F-E-T-Y!!!!..
These airlines should be fined, HELL rise-up and put a few of them out of business with ZERO hope of a gov't safety-net bailout. AND, strip away the invisible protection of the CORPORATION and go after the men and women AT-THE-TOP and hold them civily and CRIMINALLY negligent.
This was just a guitar, will tommorow be 300 people?.
Time to use the BIG F-word toward the Management Club attitude that permeats Corp America these days. F-O-R-C-E them to make the Customer Number 1 again because even when the customer is sometimes wrong, the Customer is ALWAYS RIGHT. Anyone can go down the street and be treated like Shat. I want to see companies EXCEED my expectations once again. To make them worthy of my business.
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Re: the problem is ~customer service~
He has had to LEAVE the cockpit at O'Hare and SHOW the baggage handlers how you do weights and balance. He was written UP and all flight crews embarking from O'Hare to not "harrass OR "unfairly criticize" the baggage handlers/ground crew in their jobs"..Don told them he, the passengers, and the AIRCRAFT's SAFETY was more important than some DAMN "Quota Employee's FEEEEE-lings". The Pilot's Union agreed. However, if you want to see a nightmare, go to Columbia, SC's airport and try to send a package via United. You have never in YOUR LIFE seen a bunch of freakish, neophytes all of which are infected with an incredibly acute case of the "What'eva" attitude. You might also be waiting to receive a life-saving piece of equipment, like a portable dialysis machine. You have all the information, the flight times, the bill of lading BUT you find out "it's not on that flight". When you ask "Where is it?". They don't know and they quite frankly do not CARE!.
More than the guy's guitar and how United acted contemptuously about it, shouldn't United, in a post-911 world be for F'n concerned about S-A-F-E-T-Y!!!!..
These airlines should be fined, HELL rise-up and put a few of them out of business with ZERO hope of a gov't safety-net bailout. AND, strip away the invisible protection of the CORPORATION and go after the men and women AT-THE-TOP and hold them civily and CRIMINALLY negligent.
This was just a guitar, will tommorow be 300 people?.
Time to use the BIG F-word toward the Management Club attitude that permeats Corp America these days. F-O-R-C-E them to make the Customer Number 1 again because even when the customer is sometimes wrong, the Customer is ALWAYS RIGHT. Anyone can go down the street and be treated like Shat. I want to see companies EXCEED my expectations once again. To make them worthy of my business.
Techdirt has not posted any stories submitted by The Rage.
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