Verizon Wireless Also Pretends Customers Don't Know What Unlimited Means

from the not-this-again dept

Mon, Oct 17th 2005 11:06pm — Mike Masnick

I've been testing out Verizon Wireless' EVDO service the last few weeks while traveling to a variety of places around the country. I'll write up a more thorough review later, but overall it's been very good. However, I'm disappointed to find out that it appears Verizon Wireless is taking after its parent Verizon by pretending people don't know what the word "unlimited" means. The service, which is very clearly marketed as being "unlimited" turns out to be extremely limited, with one user getting kicked off after Verizon Wireless decided that he used his "unlimited" connection too much. It's back to the days of fuzzy caps. Now, obviously, there is limited bandwidth on the network, and bandwidth hogs can be a problem. However, if that's the case then the company shouldn't promise an unlimited service it can't deliver. That's false advertising, plain and simple. Of course, this shouldn't come as a huge surprise to those who have read the fairly draconian terms of service Verizon Wireless offers with its EVDO card where the definition of "unlimited" appears to be very, very limited. Still, it seems that if you're advertising unlimited service in huge fonts on the front page of your service, you really shouldn't be able to get away with redefining a very common term in the fine print, and then arbitrarily cutting people off.

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156 Comments

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Anonymous Coward, 18 Oct 2005 @ 2:36am

No Subject Given
I think we need to put up (aka Class Action) or shut up. These guys do this all the time, and we just lie down and take it.
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- Anonymous Coward, 14 Dec 2006 @ 4:50pm
  
  Re: No Subject Given
  Folks did that already, and won. It was the Campbell suit, I think. It resulted in a bunch of people getting small credit vouchers.
  [ link to this | view in chronology ]
- rippedoffbyverizon, 6 May 2010 @ 9:15am
  
  I'm in!
  Verizon ripped me off so bad. I was on the unlimited plan and it was ok for a year then my bills got so high I counldn't pay them. When I asked why they couldn't tell me! Now I have $3800.00 on my credit. It was the phone number of my business. I have now lost my business and am homeless. Ya Ya I'm in let sue the crooks!
  [ link to this | view in chronology ]
  - Anonymous Coward, 2 Feb 2020 @ 11:20pm
    
    Re: I'm in!
    Your obviously a dumbass cauae if this actually happened YOU didnt read the fine promt and deserve what you got
    [ link to this | view in chronology ]
    - GrapeVine1987 (profile), 7 May 2020 @ 9:42am
      
      Re: Re: I'm in!
      What a great comment on some shit that's nearly a decade old. LMAO. BRAVO.
      [ link to this | view in chronology ]
- kenny, 27 Mar 2011 @ 2:25am
  
  Re: No Subject Given
  If you like not getting service and dropped calls then choose Verizon shitty ass fucking service. Can you hear me now????
  [ link to this | view in chronology ]
- kenny, 27 Mar 2011 @ 2:30am
  
  Re: No Subject Given
  Live two miles away from tower and no fucking service. At@t is way fucking better than these dumb mother fuckers at Verizon. Always had service with att! Now I can't make phone calls donut get text half the time and they Fucking suck thanks you dumb ass mother fucking Verizon assholes for charging more but I get less can you hear me now
  [ link to this | view in chronology ]
- Anonymous Coward, 27 Mar 2011 @ 2:38am
  
  Re: No Subject Given
  Hey Verizon eat a big sack of fuck you. Your not better than anyone!!!!!!!!!!!!!!!! so your advertising needs to change to well fuck you all day everyday!!! eat a dick yo cock suckers
  [ link to this | view in chronology ]
- fariba nichols, 26 Apr 2013 @ 1:47am
  
  Re: No Subject Given
  they are Italin cock sucker there teachuing is to hang a bag if kick it man if you can fuck this bitch make sure you fuck all the witch my common libitty stands for dark cage never drive a
  latino insane come back to hunt you younever see english beat up on irish amen
  [ link to this | view in chronology ]
- Anonymous Coward, 4 Nov 2013 @ 9:12pm
  
  Re: No Subject Given
  This is true they put the blame game like the news does with gun creating false flag events ex boston bombing was a drill we've been lied to for centuries. We've been lied to our whole lives the more people wake up hopefully they'll get the message but they won't stop at nothing a class act suit must be at hand or else everyone should just stop all at once. Goes with getting gas at bs pricing swell.
  [ link to this | view in chronology ]
- Anonymous Coward, 22 Feb 2014 @ 5:42pm
  
  Re: No Subject Given
  Verizon blows just as bad as tmobilee
  [ link to this | view in chronology ]
Tom, 18 Oct 2005 @ 5:56am

No Subject Given
Unlimited NationalAccess/BroadbandAccess:
NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications such as customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess is for individual use only and not for resale. Unlimited NationalAccess/BroadbandAccess cannot be used: (1) for uploading, downloading or streaming of movies, music or games; (2) with server devices or with host computer applications, including, without limitation, Web camera posts or broadcasts, automatic data feeds, telemetry applications, automated functions or any other machine-to-machine application; or (3) as a substitute or backup for private lines or dedicated data connections. NationalAccess and BroadbandAccess data sessions automatically terminate after two hours of inactivity unless used with a Mobile IP-capable device. We reserve the right to limit throughput or amount of data transferred, deny or terminate service, without notice, to anyone who uses Nationalor amount of data transferred, deny or terminate service, without notice, to anyone who uses NationalAccess or Broadband Access in any manner prohibited above or whose usage adversely impacts our network or service levels. We also reserve the right to terminate service upon expiration of Customer Agreement term. BroadbandAccess kilobyte usage may not appear on your bill.
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Darryl Ring, 18 Oct 2005 @ 6:15am

No Subject Given
Yeah, how is this different from any other marketing? They're allowed to say whatever the fuck they want in advertisments, so long as they tell the truth "clearly" in the fine print.

Look at rebates and whatnot. This computer is $200! Oh, psst, that's after a mail-in rebate for $4800.
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- Saboteur, 18 Oct 2005 @ 6:34am
  
  Rebates
  When you wait 4 months and then get a letter you did not send the proper material. When you did but now it's been so long you dont know where your copies are. I don't make decisions by rebaes anymore
  [ link to this | view in chronology ]
- Paul Whalen, 13 Apr 2006 @ 9:15am
  
  Class Action
  You can't sue them because you signed a contract with an arbitration clause and one that said you can't arbitrate as a class. That makes it unlikely that you would arbitrate for $100.00 wen an arbitration costs $3000.00 up front.
  
  BTW, I am a lawyer.
  [ link to this | view in chronology ]
  - Anonymous Coward, 15 Apr 2006 @ 4:38pm
    
    Re: Class Action
    Isn't it possible to show that such and arbitration clause is unenforceable. I believe that courts have ruled that the 3,000 must be paid by the company if it wants to enforce the arbotration clause because the the filing fees in federal courts or state courts are substantially lower than the arbitration fees
    [ link to this | view in chronology ]
    - Thomas May, 24 Feb 2007 @ 3:13pm
      
      Re: Re: Class Action
      Have filed suit, currently as an individual, against Verizon Wireless on Feb 2, 2007 in federal court in St. Louis...If I hear fro enough people who "have had it" with the Wireless people, particularly Verizon, let me hear from you at my e-mail: mayjulie@aol.com, Tel:314-351-7553.. Perhaps we can go "class action" as they deserve it!!
      [ link to this | view in chronology ]
  - Anonymous Coward, 12 Nov 2006 @ 11:42pm
    
    Re: Class Action
    you are a lawyer who spells when -"wen"?
    [ link to this | view in chronology ]
  - Josh F., 30 Jul 2008 @ 11:13am
    
    Re: Class Action (idiot)
    ok Mr.BTW IM a Lawyer... you are obviously full of BS.
    
    www.consumeraffairs.com/news04/2007/10/ny_verizon.html
    
    oh would you look at that...
    HEADLINE: "Verizon Agrees to Stop 'Unlimited' Claims"
    
    it goes on... "Verizon Wireless has agreed to reimburse all terminated consumers"
    
    "Verizon Wireless estimates the total amount of restitution to be approximately $1 million nationwide. Verizon Wireless has also agreed to pay penalties and costs of $150,000"
    
    hmm.. some PoS lawyer you turned out to be. Atleast someone out there still has the balls to try to enforce proper business practices in this country. You make me sick defending a company like this.
    [ link to this | view in chronology ]
Gabe, 18 Oct 2005 @ 10:47am

Happy w/ Verizon Broadband Wireless
So far it's been pretty good and I use it all the time. My only complaint is a big service hole right over my town of Playa del Rey. What can you expect when you live in the boonies, though, honestly? ;-)
I have _not_ got my first bill yet, so I hope that won't sway my opinion.
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Trystero Montevideo, 22 May 2006 @ 12:40pm

Verizon is making good on threats to terminate
My account was unceremoniously terminated this morning after my usage exceeded 10 gigabytes during a 30 day period. Verizon determined that this bandwidth "could only have been attained by activities such as streaming or downloading movies and/or video", which is a violation of the usage agreement. Actually, I explained that I generated this traffic by using Timbuktu, a remote desktop application which lets me virtually sit at my office computer. They refused to acknowledge this as being legitimate usage. Verizon doesn't seem to care how you use the bandwidth - they just don't want you using it!

final words:

>unlimited does not mean unlimited.
>Verizon has a nasty, preemptive way of getting rid of customers who they deem are using too much bandwidth by blindly accusing them of violating their agreements.

You also don't get a whole lot of warning. I received my letter indicating termination on the 22 on the 19th!

Caveat Emptor!
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- nick, 25 May 2006 @ 5:54pm
  
  Re: Verizon is making good on threats to terminate
  I got cancelled on the same day with the same letter. It sounds like your usage was legitimate. I was blatantly downloading videos all night. I chatted with spint and they literally said I could use their card however I want. I'm still looking for the terms of service so I can make sure. I don't want to have to sell two cards on ebay.
  [ link to this | view in chronology ]
- e lee, 1 Jun 2006 @ 10:17pm
  
  Re: Verizon is making good on threats to terminate
  The same thing happened to me!
  
  No warning, no investigation -- just crazy backwards-day kafka-land
  
  - letter of termination sent 1 day prior to termination of service.
  - talked to customer service to purchase new service, they claimed I could watch vids and listen to streaming audio, as well as keep my computer connected 24/7 - as we all know, violations of BS-TOC.
  
  This must stop!
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- melissa Hughes, 22 Nov 2006 @ 1:22pm
  
  Re: Verizon is making good on threats to terminate
  I admit I didn't read the fine print. I spent an entire evening downloading iTunes and Audible.com purchases for a six month trip out of the country. The next morning I was cancelled for violating the TOS.
  [ link to this | view in chronology ]
- Anonymous Coward, 9 Apr 2010 @ 8:06am
  
  Re: Verizon is making good on threats to terminate
  fuck veriron u suck at&ts ass!
  [ link to this | view in chronology ]
steve, 27 May 2006 @ 8:05pm

unlimited ya right
ya im having kinda that problme 2 only not with a cell nothing like AT&T AND THERE UNLIMITED CALLING PLANS
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e lee, 1 Jun 2006 @ 10:11pm

verizon toc
um, more than a few of us have been kicked off. Me, most recently, for listening to too much streaming audio.

Its a world gone mad -- we should be angrier!
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Me, 17 Jun 2006 @ 7:17am

Agh, scary. I just switched to Verizon from Cingular for better coverage. I had the unlimited with Cingular and downloaded a great deal just checking work emails. I never looked at streaming video or those downloads, but if my usage holds correct the Verizon folks shall be unhappy. Since I have a business account this could get interesting...
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Anonymous Coward, 20 Jun 2006 @ 9:27am

I say FUCK Verizon - I have always hated them!
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- ken, 3 Jan 2010 @ 1:01pm
  
  Re: you hate
  Get your tongue out of your boyfriends butt dude... I don't care who you hate... yur a bagoduoche stfu
  [ link to this | view in chronology ]
Mike, 20 Jun 2006 @ 12:26pm

At least I'm glad I'm not alone
I have had the EXACT same problem with my supposedly-unlimited Verizon wireless broadband. I was using it for working remotely, and used a remote PC administration tool to access my machine at work.

Has anyone tried returning the card and cancelling their contract? The rep on the phone was completely useless, basically told me that all I could do was go to store where I bought it. This should be interesting....
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Stanford Frazer, 5 Jul 2006 @ 5:47am

Verizon wireless
I have just receive my letter of termination from Verizon wireless for over usage on there unlimited broadband access. The thing about it is verizon will make money by selling the card and then terminate the service in six mounth for over usage .This company is full of SHIT. Will never use them again. Receive letter on the 3 July 2006 . Terminated on 7 July11 2006
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ron, 12 Jul 2006 @ 7:24pm

verizon unlim
i got fuked!
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Jerry Hansley, 27 Aug 2006 @ 11:12pm

Boycott Verizon / Dishonest business
All the above mentioned actions are true. It is also my experience. This company is a disgrace and should be "Black-Listed " SHAME ON THEM"
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- Ronnie Simplicio, 12 Oct 2011 @ 9:51pm
  
  Re: Boycott Verizon / Dishonest business
  Honestly, I'm so fed up with this fucking Company especially it's service. I apologize for my vulgarity, however, this is the only way i can truly express my disgust and disappointment. I second the motion to boycott!!!!! I hate the fact some Dickhead(s) in the corperate offices at Verizon is lining his/her pocket with my hard earned money. Any other company would quickly be strung up for shady business practices, why should Verizon be any different. BOYCOTT! BOYCOTT! BOYCOTT! BOYCOTT! BOYCOTT! BOYCOTT!
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x employee, 30 Aug 2006 @ 11:09am

dont trust em
i know for a fact csr's,sales and techs add data to accounts w/o customer approval. they hope the bill payer doesnt notice the extra charges, and they have qouta's to meet, so they are under alot of pressure from mngmnt. CHECK YOUR STATEMENTS CAREFULLY!!!!
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- DISAGREE, 17 Feb 2008 @ 9:44am
  
  Re: dont trust em
  I WAS CONSISTENTLY GOING OVER WITH TEXT & THEY ADDED A PACKAGE THAT SAVED ME $20 EACH MONTH!!!!! THAT MADE ME VERY HAPPY....HAPPY....HAPPY. AS LONG AS THEY ARE NOT MAKING ME SPEND MORE FOR NOTHING-I DONT SEE A PROBLEM WITH HELPING PEOPLE SAVE MONEY!!!!!!
  [ link to this | view in chronology ]
Tom, 19 Sep 2006 @ 8:20am

Verizon sucks BIG TIME!
I could not believe my eyes when I saw the letter today. When I called them and asked "where is the warning?", the rep says to me "Do you ever get a warning from a police officer when you run a red light?". I replied, "Yes, I have!". She says, "Well, not here in Georgia you don't!"

Anyway, it was stated to me that there was NOTHING that could stop the termination. I was transferred to a manager's voicemail and left a message there. I do not expect a return call anytime soon, because Verizon SUCKS!
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Me Too, 28 Sep 2006 @ 8:18am

Verizon hits again
I'm yet another terminated verizon customer. Does anyone know if other companies are doing the same thing? I was also using their NationalAccess/BroadbandAccess for work and was thinking of trying Cingular. I really don't want to deal with verizon again.
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George Bush, 7 Oct 2006 @ 12:18am

just bought the service
i just bought my card and got online and read this and now im afriad to play my online games. i bought this card strictly for playing my online games on the go and now they are going to limit it. i can use up to 10 gig in a matter of 5-6 days playing my games. i kno itll be coming soon. but if i terminate my service now ill still have to pay the 175$ so might as well wait for them to terminate me.

when they do tho ill go to the place i bought this and tell them off becuase i told them what i was going to use this card for and they said i would be fine and that the speed would be good enough.

the speed isnt really that bad im happy with the service but shit ide like to be told b4 i buy this that its "limited" and that i have a certian ammount of space b4 they boot me off the plan.

+ i didnt see ne where in the store where it said "limited". so they want u to buy it. than read the licence. but when u buy it ur in the hole ne way. because ur not going to buy a card w/o the service.

this si really alot of shit. why would they terminate someones acct when they pay 70-80 bux a month. why do they want to make the quick $. ide think they would value my service and my money over time. ide pay more for the service than i would to be terminated.

god i wish i could be face to face with the CEO of the company so i can strangle the living shit outa him.
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Anonymous Coward, 9 Oct 2006 @ 2:28pm

I'm cancelled too
Happened to me today. I'm going to find a class action suit to join. Verizon is just plain deceptive.
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Ivan rojas, 18 Oct 2006 @ 8:43am

Rippof by verizon wireless
Hello. I used to be a Verizon costumer paying US $ 62.00 a month, no problem I pay for 10 months after that time I received a bill for US $1.050 for 1 month service outrageous
I never over use my minutes an average of 750 to 800 minutes per month they say the charges were legal . Bull every body know they always is robing people
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Bob R, 19 Oct 2006 @ 1:23am

Verizon Wireless Cancelled me too, BUT....
Get this... I was cancelled today for downloading too much data, and called to complain, and left a voicemail for a supervisor to call me, SOMEDAY..

However..... After calling back today for the fourth time trying to get a supervisor on the phone, the rep I was talking to says.. it would probably be easier for you to just call in to our sales department and order new service.

HUH ????????

So, I called back to the sales dept. and said.. I was cancelled today and it looks like I need to start new service, and the rep says... OK !! assigns me a new phone numer to my Wi Fi card, and signs me up. 8 minutes later, I am back ONLINE and charged a $ 25.00 activation fee.

Why do they bother?????

( I do think that a class-action suit could be brought against them because they do not provide a way to track how much data you download)
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- cell man, 25 Mar 2007 @ 7:50pm
  
  Re: Verizon Wireless Cancelled me too, BUT....
  All your sessions are save...The ISP address in numeric form are listed in the Mars Data session files
  eaisy for any tier 2 rep to locate and send to you..don't let'm bullshit you..I have a data tech for 3 years
  [ link to this | view in chronology ]
ghost, 19 Oct 2006 @ 4:17pm

Sprint Rulez
I love Sprint. My parents want me to use Verizon because its's "America's Most Reliable Wireless". I got Sprint for myself only.
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ANON, 27 Nov 2006 @ 4:24pm

Verizon
First, a person always retains the right to litigate anything regardless of fine print waivers. This is shown by countless class action suits when such agreements were in place. Other than the SEC that requires its members to arbitration as a matter of license, they also have the option to use the courts.

My service was also cancelled this week and I now know the fine line between unlimited access and bandwidth transfer. Their marketing was betting that unlimited access would be synonymous with data transfer and for the most part, the misleading wording hasn’t been contested.

They waived the termination fee which if charged would have landed them in small claims with the lengthy request from me of:

• Accounting of data transfers by IP address and times
• Actual impact to their networks correlating to those times

Since this would be a request by me for a court action, they would have to comply.

Here is the kicker. I get these cards through my employer account and they send them for free. They cancelled my account and gave me an attitude. While I am on the phone with their security customer support mis-representative, I am ordering another $200 card for free with free shipping on-line. Ummmmm, OK, I’m wounded; you just sent me a free $200 product with 3 days down time total.

I’m drawing a letter to the FTC and the BBB for false advertising. I’m also sending a copy to their corporate offices. If there are any attorneys, you could probably make it easier by contacting me to get the class action ball rolling at eddiedrago@hotmail.com . If not, I will be contacting attorneys as time permits.
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- jose, 4 Dec 2007 @ 1:24pm
  
  Re: Verizon
  what you you need to do is go to the store instead of trying to get babied from the warmth of your couch. here in this country we are getting lazy. get up, get in a store where a rep can interface with you on a one on one case. if you like to order by email don't be surprised that you got "juked." in the store there will be a face to your transaction who you can go back to if you need help. now if you have an attitude then i hope you get screwed twice.
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walter, 2 Dec 2006 @ 5:56pm

SLOOOOOOW SPEED
My service is in Hawaii. I'm not getting terminated sights are not loading are and takeing for ever to even refresh. The system goes dorment. Vz tells me its ventura and tells me to up date it to a better ventura. it got worse. This has been going on since I started the nonservice. I have been experiencing slow service all over the U.S. Where are the Europieans when you need them?
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Adam, 11 Jan 2007 @ 8:34am

Free phones and high speed cards?
So it sounds like I can get out of a contract without paying the early service termination fee simply by downloading a few large linux distributions?

Let's see. So I get the Samsung SCH-i730 PDA with Windows Mobile, Wi-Fi, bluetooth for $200 with no rebates. Then I plug it in and set it up to download (and discard) data as fast as it can until it runs over the limit.

They terminate service, I don't have to pay the service termination fee, and I don't have to return the phone since they can't prove that I violated the terms of their contract. They would be terminating it under the clause that it "adversely" affects their network, at best.

So I get a pretty decent PDA with wifi and bluetooth for $200.

The motorola Q is $100 if you can turn in the $100 rebate. It has Windows Mobile 5, and a 1.3Mpixel camera.

Sounds like they're creating an expensive loophole by not specifying the limits to the unlimited service, and not providing detailed data logging and accounting.

But I'm quite happy with my xv6700 and phone service, so I won't be taking them up on their "offer" anytime soon. An enterprising individual could make a bit of money on ebay...
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Randy, 25 Jan 2007 @ 2:06pm

Agreeing with everyone...
I got my service about 6 months ago. At the time I went into one of their stores and they gave me this wonderful pitch about oh yes if you have a current cell phone account with us it's only about $60 a month and you get unlimited access for whatever you need. They pumped it all up and made it sound like a great thing...I even got it without the broadband speed available since the rep told me that it was coming soon I could bare with the slower speed for a while.

Then about a month ago I was so happy they upped the connection speed to broadband. This was only after several calls and no resolution as to why my connection went down for a whole day.

Then this just happened yesterday...while I was in the middle of an important update to my website they dropped my connection. And my connection had been dropping every 15 minutes for about the last 10 hours.

I tried to log back in this time only to get a message that my name and password were no longer on the domain. So I called support went through 3 channels of people to have the last one tell me I violated the terms of service and that my account was cancelled. She even nicely went through and read the little statement at the bottom of the terms of service.

And I was like hmm...that is great, but that's not exactly what your sales rep told me when he sold me the service. He said I had unlimited access and I could pretty much do anything one of those land lines could do.

And then I proceeded to tell them it would have been nice to have be notified that I was "abusing" bandwidth. I could have moderated my usage if I had been informed. Instead of calling, emailing, or writing me a letter you just dropped my service.

Then they had the odacity to tell me if I wanted my service back up I would have to set up a new account with a new number and incur service charge.

And I'm like what!? So I'm royally annoyed and now have this $250 useless piece of paperweight wireless card.

Seriously, if you are going to advertise UNLIMITED there should be no restriction clause.

How did the lady tell me on the phone her definition of unlimited was...something like limited use to check things like email, updating files, and minor stuff...that's limited usage not unlimited usage.

Well I for one will not be returning to Verizon. If they were looking for more customers this doesn't help their customer base. Everyone is pushing for everything to go wireless anyways and eventually everything will be wireless and Verizon just lost themselves a great customer for the future. All because they couldn't nicely communicate with the customer prior to cutting them off abruptly.
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Verizon Sucks, 30 Jan 2007 @ 12:08pm

Terminated
I'm another person whose BroadbandAccess/NationalAccess service was terminated by Verizon Wireless. Those greedy f*cked up bastards are guilty of consumer fraud! They need to be seriously bitch slapped!
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Verizon Sucks, 30 Jan 2007 @ 12:08pm

Terminated
I'm another person whose BroadbandAccess/NationalAccess service was terminated by Verizon Wireless. Those greedy f*cked up bastards are guilty of consumer fraud! They need to be seriously bitch slapped!
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steve campbel, 8 Feb 2007 @ 1:58pm

i use www.create-ringtone.com to create and send FREE custom ringtones, wallpaper, mp3 and video files to cell phones around the world
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CathyB, 13 Feb 2007 @ 10:08am

Add me to the list
although it seems they changed thier ceiling to 5 GB cause that's what i was termed for. Switching to sprint should have the new card in the next couple of days. It's funny even consumer reports got ripped off by this deal my service terms tomorrow after haveing it for a year.
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John, 19 Feb 2007 @ 8:11pm

FUCK VERIZON WIRELESS
I've been with verizon wireless for some time now and I'm fed up with the service. I tried to get out of my contract because it is such a headache but they wouldn't hear it. Whenever I think about verizon wireless I get angry. So you know what? FUCK VERIZON WIRELESS! FUCK THEM IN THE ASS THOSE STUPID SONS OF BITCHES! FUCK THE BITCHES THAT BIRTHED THOSE BASTARDS!
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debbie, 21 Feb 2007 @ 8:46am

Wireless Internet Card SCAM
I am getting DATA charges on top of my "unlimited" fee of $79.99. They stated that I connected on a dial-up which is slower and they charge a fee for this... Why would I do that?? I don't even have a phone line at my house...which is the only place I use it. If this isn't the biggest bunch of shit, I don't know what is... oh yeah... they also said I renewed my contract in December of last year and in order to cancel they will charge me $175.00 early temrination fee. I DID NOT re-sign with them. I told them to send me the signed contract.... Yeah, I bet I won't see that anytime soon!
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Thomas May, 24 Feb 2007 @ 3:06pm

Suit filed in St.Louis Federal Court
I have filed suit in the federal court in St. Louis, Mo. on Feb.2nd, 2007, currentky as an individual; if any one who has been ripped-off by Verizon, particularly regarding incorrect bills,stopped being sent itemized bills so one can judge the correctness of the monthly bill sent, disputed and protested each incorrect bill via registered mail, have that documentation andfinally, your FICO score and credit standing has been damaged by the credit bureaus who, also, do nothing to investigate your addfitional complaint to them, let me hear from you Tom May, e-mail:mayjulie@aol.com, Tel; 314-351-7553 PS" I will not take it!!!
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- Jim, 25 Mar 2007 @ 8:03pm
  
  Re: Suit filed in St.Louis Federal Court
  This happens all the time..In 2004 when the company was changing billing platforms from CMIS to i2k/vision NUMERIOUS cst had service halted because of poor or inaccurate financial records- once an acct. had a returned check the data base never removed the amount(once payed) I worked directly with 20 to 30 cst who's server was disco'ed- restored then came in the next am to find all the lines disc.!!! Some of the effected csts. lost there Bus. lines-many had been with the company for 3- years..Great service with NO LEGAL regaurd to the Cst....
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F. NeaL JoNeS, 2 Mar 2007 @ 12:53pm

HoW To FiGHT BaCK.
CaLL youR STaTe CoRPoRaTioN CoMMiSSioN. VeRiZoN KePT Me oN HoLD FoR 2 HouRS 50 MiNuTeS BeFoRe i HuNG uP.
WHiLe oN HoLD i FiLeD a CoMPLaiNT FRoM My CeLL PHoNe WiTH THe ViRGiNia SCC. VeRiZoN NoW HaS 10 DayS To ReSPoND, iN WRiTiNG aND By PHoNe (BoTH) To My GRieVeNCeS. iF THe SCC GeTS eNouGH CoMPLaiNTS THey WiLL ReVoKe VeRiZoN'S LiSCeNSe To Do BuSiNeSS iN ViRGiNia. THe PHoNe NuMBeR To THe Va SCC iS 1(800)552-7945, oR THeRe iS aN oNLiNe CoMPLaiNT FoRM aT www.SCC.Va.GoV

PLuS, i KNoW SoMeoNe WHo WoRKS aT a VeRiZoN CaLL CeNTeR. THe eMPLoyeeS WHo ReFuSe To aDD uNReQueSTeD SeRViCeS To CuSToMeRS aCCouNTS aRe HaRRaSSeD aND FiReD, WHiLe eMPLoyeeS WHo "CRaM" LiNeS aRe ReWaRDeD WiTH MoNeTaRy BoNuSeS, TRiPS To ReSoRTS aND MaTeRiaL ReWaRDS.
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- YouR PoST iS aNNoYiNG, 15 May 2007 @ 11:11am
  
  Re: HoW To FiGHT BaCK.
  what a frikiin MORON, typing a post in that CHILDISH way with CAPS on vowels, pop some zits on your face and go watch your cartoons you moron
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  - Anonymous Coward, 11 Oct 2011 @ 11:12am
    
    Re: Re: HoW To FiGHT BaCK.
    Learn how to read and accept that he has human intelligence unlike you. You care more about his letters than he does. If you gave a shit about any of this, you would respond to his words and not his capitalization
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Jesse, 5 Apr 2007 @ 12:42pm

STFU!!!!
OMG all you pathetic computer geeks have way too much time on your hands. What the fuck are you downloading that puts you over the "unlimited" limit. Probably kiddie porn. I'm a general manager for an indirect Verizon company and have never once heard or seen anything like this. Did all of you get beat up a lot when you were kids? So now you take out your frustration complaining to other computer geeks online? Why not try going out and enjoying life rather than wasting time with this bullshit? LOL i work for them and yet you all seem more concerned about what they do than me. bottom line THERE'S MORE IMPORTANT THINGS YOU COULD BE DOING SO QUIT YOUR BITCHING!
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- Randy, 3 May 2007 @ 1:48pm
  
  Re: STFU!!!!
  Some of us are graphic and web designers that do a lot of remote access into our jobs and run multiple businesses and receive masses of data. Apparently, you had reason to post to BS about us. I think you have too much spare time on your hands to complain about people who have been unfairly treated.
  
  It's just poor business practice...to can a customer and not notify them. A warning would be nice...then can me if I abuse...but just to can me. That's not good business practice. And the website I was working on was full of audio files for a church that I was moving servers. It totalled about 7GB...so tell me I shouldn't be pissed off?
  
  Can you tell me what company you work for so I can can you?
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- Anonymous Coward, 19 Oct 2007 @ 6:57pm
  
  Re: STFU!!!!
  how bout fuck you you verizon piece of shit. telling people to enjoy their lives. they probably fucking are but there are things called inconveniences and verizon is one of them. how complicated and expensive can it be to have a cell phone and so many minutes. not just that but you have to treat your phone like the fucking pope if you want it to last for 2 years. i dont know anyone in my entire life that has been able to say that they used the same vzw phone until their update. they are pieces of lousy shit just prone to break. And even when you do get an update it costs $100+. We are under the misconception that when we get an update its a free phone becauese we had your plan of paying $1k a month, but you still have to scam us some more money. Look at how many people got fucked over by this shit ass company. your a probably a lot of the things you say these people are so fuck you hypocrit
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  - Interested, 4 Dec 2007 @ 12:28am
    
    Re: Re: STFU!!!!
    I must say anonymous coward, I love the name because that is what you are, if you dislike the service so much at this point you should just cancel and get on with your life. Verizon provides every customer with a copy of the contract as well as making it available online, and can you believe it at no cost. For crying out loud you have been ranting and raving for over two years your contract is up get over it and get off the network you are the type of person who will always find something wrong with a wireless provider because you have no other life. If you think something is wrong with your bill prove it. If there are fraudlent calls show that you have not dialed those numbers on any previous bills. If you don't want to put in the work to get what you want then stop bitching about it because there is not a damn thing that will change because you are lazy
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    - You Suck!, 23 Dec 2007 @ 7:00am
      
      Re: Re: Re: STFU!!!!
      Screw you, you buttlicker. Verizon is screwing customers and it is blatantly obvious. You Suck for being a corporate sympathizer.
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- curtis hughes, 3 Aug 2008 @ 9:40am
  
  Re: STFU!!!!
  i kn you work for them,but they only pay u a fraction of what they ripping off from people pockets i have a bus acct for over a year and did not have any problem till i added the card 2 my acct. you should not be charged for down loads via update from windows or picture from different web search unlimited is unlimited. everyone should not have the same problem.
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- lolwat, 13 Feb 2009 @ 1:52pm
  
  Re: STFU!!!!
  You work for Verizon? This is the kind of illiterate children they hire, seriously? Man, no wonder they are at the bottom of the barrel, damn. I smell a troll, a 13 year old one at that.
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Dario Perla, 4 May 2007 @ 10:01am

send me my money!!!
Verizon admits that they took $538.00 out of my account AFTER it was closed. In our last conversation they said they would send the check in 60 days! This shit has been going on since the middle of December 2006!!!

"Our policy is"
"Our policy is"

FUCK you and your policy. Let me give you your paycheck in 60 days.

"Thank you for calling Verizon and have a good day"
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Tausha, 8 Jun 2007 @ 5:20pm

Hello,

I am so glad that I came across this, as I just had the same problem! I have a palm treo 650 for the second time! It will not stop crashing, freezing, you name it. I called the insurance company you spoke of, after going to my verizon store a dozen times & having them say it wasn't their fault. I today was on the phone for 2 hrs, with 2 insurance companies..one for malfunctions & one for the actual software..with verizon 800 in the middle. I swear I told my story a million times, and they told me that if I didn't do the hard reset correctly with the tech. When I return it, if he can get it working that they will bill me for the full amount of the new phone!!! Which is under warranty & insured. Verizon service couldn't be any more rude, and they kept saying ARE YOU SURE YOU ARE DOING IT RIGHT MA'AM..well I am pretty sure that I Know how to push a freaking button & take my battery out..All in all, they acknowledged nothing but problems with the 650 but will not upgrade or even consider a price difference. As that is all the insurance & warranty will consider replacing...but for $50 dollars off when the 1st year of my contract is over, I can purchase a newer version..I hate them...
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MidNight, 22 Jul 2007 @ 10:20am

Hmmm...
I'm just curious why this is even a topic of concern. The people that get mad about this stuff are usually the people doing things they aren't supposed to. Thus, advertisers have to also put up stupid disclaimers for those of us that are testing the limits. Such as "DO NOT ATTEMPT - PERFORMED ON A CLOSED PROFESSIONAL TRACK" in most all car commercials. Or, on a box of toothpaste, do not injest because can cause illness or death. Or cigarettes and their disclaimers, etc.

Think about that for a minute and stop whining about these things. If you aren't intending to go out and setup a file sharing port then I have yet to know of someone that has been kicked off for valid surfing. There is several things that are considered in this. Not just the kb useage. I dislike when incorrect info incites people to go off on tangents. This is what we did to our world folks. Quit blaming everyone else and work within the normal guidelines of the law and you stay out of prison. Doesn't mean we have to post that you are a free man until you commit murder. Just means it's the law and you should know it. A wireless contract is the law and you signed and agreed to it. So, before you sign something, consider understanding it and take the responsiblity for your own actions. I swear, most every other posting for cellular is clearly the consumer didn't read or ask questions. YOU ARE RESPONSIBLE BEFORE YOU SIGN YOUR NAME AND AGREE TO A CONTRACT. Do you think that a music artist could say, hey my manager didn't tell me that so I want out of my contract? Nope, no court in America would let the artist out. We are responsible for our own actions. So, in summary quit whining and protect yourself by reading. Of all of you that complain about everything. Let me ask you how many positive things you've said about the good companies you've dealt with? I post both online. Not many people do. Take a look at most of the complaints. They are clearly people not reading, not asking. Then whining when it's not in their favor. You get everything you want up front. The wireless giants get theirs over the course of 2 years. Period.

MidNight
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Sean Foley, 4 Aug 2007 @ 2:36pm

Stay away from Verizon
Do you know who the most satisfied customers are? It is not the ones who have never had a problem. It is the ones who had a problem and the company resolved it for them.

Do not give your money to Verizon. I recently signed up for broadband data service with them. I didn't like the service so i cancelled it within the "Test Drive" period they are always talking about in their commercials.

But Verizon kept sending me bills even though I didn't even have the broadband card anymore. It took THREE trips to they store where i bought it originally before they finally said I have to pay for the first month. WHAT?

They said that if i had transferred my service toa competitor then they waive the first month but i just cancelled it so i have to pay. WHAT? So i should have given my money to their competitors and i'm rewarded for that??

Well maybe Verizon did get it right afterall. The tmobile cell phone contracts for my girlfriend and me are about to expire ina couple months. Verizon costs more than tmobile but i thought it might be worth it for better service. So i guess i should thank Verizon. They get my $89 but the thousands of dollars that I will spend on cell phone service over my lifetime will be given to the competition.

Do not sign up for service with Verison. you will be sorry.
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Bob Saget, 14 Aug 2007 @ 9:01pm

Pathetic, I say.
Not only does Verizon have a terrible policy with this stupid card, but the card and service sucks as well!

Every 20 minutes or so, it disconnects itself.
After being plugged in my computer for long periods of time, the USB connector is already bent, because of the weight of the card itself.

Btw, this is my second access card thing. :(
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swarup, 15 Aug 2007 @ 5:47pm

verizons are chear
verizon sucks the blood out of people. they cheat people out of their hard earned money and defraud them. their service sucks. They are lousy cheats.
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Anonymous Coward, 19 Aug 2007 @ 2:16pm

New logo for Verizon Wireless
Verizon Wireless the MOST UNDESIRABLE NETWORK
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Capt. Donald L & Mona F. Shaw, 19 Aug 2007 @ 9:05pm

Lousey Service
Several weeks ago we experienced freq drop offs while on calls - by freq I mean 5,6,7 per call. Verizon gave us a royal runaround - after we finally found their number & got thru, but did fix this matter. Then Suddenly we were informed by friends calling other friends or coming to the house to check on us, that our service had been cut off WITHOUT LETTING US KNOW. WE OWED $120!!! When we finally got to talk to someone, we were told it was "all a mistake" & shouldn't have happened. I am 75yo with a heart condition; my husband is 74, & his mother who lives out of state is 95. Gee, are you surprised that we are looking to find a different & possibly more efficient phone company? How about spending less on your commercials, & more on improving service!!!! 703 361-4757
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Capt. Donald L & Mona F. Shaw, 19 Aug 2007 @ 9:13pm

Lousey Service
Several weeks ago we experienced freq drop offs while on calls - by freq I mean 5,6,7 per call. Verizon gave us a royal runaround - after we finally found their number & got thru, but did fix this matter. Then Suddenly we were informed by friends calling other friends or coming to the house to check on us, that our service had been cut off WITHOUT LETTING US KNOW. WE OWED $120!!! When we finally got to talk to someone, we were told it was "all a mistake" & shouldn't have happened. I am 75yo with a heart condition; my husband is 74, & his mother who lives out of state is 95. Gee, are you surprised that we are looking to find a different & possibly more efficient phone company? How about spending less on your commercials, & more on improving service!!!! 703 361-4757 P. S. several days later they sent a letter stating they would interrupt our service because we owed that $120. most of which we had already paid). We are not big telephone users & our bills rarely exceed $50/mo. P. S.
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steve eschenbach, 24 Sep 2007 @ 12:37pm

verizon terms "draconian" and then some
Funny, I thought slavery was abolished a while ago in this country. Wrong! We are being enslaved by our wireless telephone "service" providers. Once they have you hooked, with endless assurances about how easy it is to change plans any time you want. Forgetaboutit!!! Yes, easy anough to change if your needs change...at the expense of siging on for additional multi year service contracts. How can they do this and keep customers? Because once you're hooked your hooked! I've been trying to figure out how to decrease my plan. The only optiona are to pay an early termination fee or extend my "service agreement" read "indentured servitude" agreement by an additional year. Where is the lawsuit that wades into the dense lawyer's language of their contract and helps to extricate hapless, helpless customers?
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Karen, 28 Sep 2007 @ 3:16pm

How to file a complaint against an indirect deal o
I received a reminder from Verizon ragarding my 2-year contract will expired within 2 months . I came to an indirect dealer in San Jose to upgrade my equipments. Store manager tried to talk me into signing new contract to get latest equipments with promotion for free activation fee of $35 per equipments. After we accepted his offer, he said we have to pay $25 per equipment for sales tax. He charged me $75 for Chocolate equipment and charged my sister $150 for 2 Chocolate equipments and $105 for latest one. He asked us to pay cash, and gave a receipt to me, but he did not give a receipt to my sister. 20 minutes later, I found that he did not cancel my old account before we signed new 2-year contract, I came in and requested to cancel new account. He said if we kept our new account he would credit us $250. This amount will show on our first bill from Verizon. Four days ago, I got my first bill and bill shows $140 activation fees for 4 phone line. 2 days later I called Verizon Rep. and lady recommended me to return new equipments and get money back. It took me 5 trips to his store, and finally he said he would charge us $70 restocking fee per equipments and refused to pay me back. I called Verizon Rep. and asked her to talk to him but he refused to speak to her. I strongly believe that we were duped by him. I am wondering what I should do to get my money back. Do you have any idea?
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Mrs. Treated unfairly, 28 Sep 2007 @ 7:10pm

i was treated unfairly by wireless service
Who do I contact after been treated unfairly by wireless service. I just joined with a wireless service a month ago, and paid a lot of money for new service; got the run around once I got the new phone service. This new service phone did not provide the service the company said it would, after getting some run around, they then said I had to get another phone to get the service I wanted but first I had to buy another kind of phone. So, I paid more money for another phone with same wireless service. After paying my first bill, which was very expensive and paying for another phone, they email me a day later saying they were going out of business. They said they did not know if I was going to be refunded for phone I purchase, which I paid for with a dept card. In addition, this was a 2-year contract deal. They also, said I had to fine another wireless service. Now this mean I will have to fine me a new service, pay all over again for activations free, and I have a phone that will not work with any other wireless service. But get this, I had not read the email about the wireless service ending, until late this evening, so when I was buying this new phone with a dept card over the phone, they knew of service ending, but still sold me the second phone anyway, a phone I cannot use with other wireless service. Not to mention all the money I will have to pay for new service.
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Aaron Horrocks, 1 Oct 2007 @ 2:04pm

Fraud
I was a customer for about 2 years, paying a bill of roughly $65 every month.

Out of the blue I get a bill for $350+. Totally shocked, I paid my usual amount and sent in a letter asking about it. Next month's bill was over $450.

Over the next two months it was back and forth about me, trying to explain that I couldn't have made the "Data" charges they claimed that I did, and them telling me to pay up, and tacking on a different fee every month, even though my service was still disconnected.

Add a couple of months and they forwarded my fraudulent debt to collection agentcies. More then poor customer service, they're violating many state and federal laws, and now stepping into credit fraud.

It's still not resolved, now being about 6 months later and I have filed a complaint with a local government agentcy. They gave my phone number to someone else.

Now what the hell do I do?
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been everywhere, 4 Oct 2007 @ 11:20am

In general, broadband in the US is not too good
http://www.worldpoliticsreview.com/blog/blog.aspx?id=1088

And they have the nerve to brag about their superior and
groundbreaking (etc.) new technologies and stuff.
_(-_-)_
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Andrew, 4 Oct 2007 @ 5:47pm

Once Again...
I have not liked Verizon for a long time and this only gives me more of a reason to dislike them. I have had Congular for over 2 years now and never seen a charge for something that didn't happen. Plus, although I pay for kilobyte, it is reasonable enough that I can get on when I absolutely have to without having to break the bank. Also Verizon has the most backwards menus I have ever seen. Plus, Verizon loves to lock out features so I can't transfer anything to friends. In contrast my Sony Ericsson's only difference from the unlocked version is that the web browser automatically directs me to the AT&T store and since I use Opera Mini (I can tranfer from my computer for free) I don't even have to see their website anyway. I have never suggested Verizon to anyone and I never will.
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Anonymous Coward, 21 Nov 2007 @ 11:40am

Verizon sucks. Corporate criminals. FUCK VERIZON
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mick, 14 Dec 2007 @ 4:46am

fuck verizon email
verizon won't let me change my email address, they would not give me a reason, just that it's in my contract. Their spam filtering sucks and doesn't stop anything.
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Mukluks, 23 Dec 2007 @ 6:56am

Pick and Choose
Verizon is picking their customers based on usage. They keep the clients that do not use the service(bandwidth), and excomminicate those that do. I foresee a HUGE class-action lawsuit based onn factors more ethically important that just misleading advertising. For starters, let's try conspiracy. The fact is, that ANY business is going to take as much as possible and give as little as they can legally get away with. You're left to choose the lesser of many evils.
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Fuck Verizon, 7 Jan 2008 @ 4:01am

Verizon Sucks My Balls
These thieving motherfuckers now charge you EVEN IF YOU DON'T ACCESS IT! I was charged because my kid accidentally hit the mobile web key. She DIDN'T download anything and promptly clicked "Decline" and exited the application. I asked for a credit and was declined because now they charge for megabyte usage no matter what. I have subsequently blocked all such features. Then the have to complicate the fuck out of the billing by saying the bill date is for one period but charging a month ahead. FUCK VERIZON!!!! I FUCKING HATE THEM and will be cancelling as soon as the contract is up. FUCKERS!
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DB, 18 Jan 2008 @ 8:48am

Crap
My experience with my Verizon wireless crd has been very frustrating. The card is pretty much a piece of shit. I too travel from Texas to Louisiana and it is next to impossible to get a connecting. It usually takes 5-10 attemps, then when I finally do get a connection it's either extremely slow, or I get kicked off after about 30 minutes.
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Fookyourshist, 6 Feb 2008 @ 7:08pm

Internet Speed Fluctuations.
Im just a 15 yr old kid. Well I seem Like nothing to anyone. Well Verizon has thier candy-ass bullshit people that deal with people that have service issues. After an Ice storm my Phone line fell Down I had to Wait 2 weeks for a repair man. Well the line got fixed, and now im having Extreemly Crazy Data Fluctuations from 2 kilobytes per Second (slow as shit), and then my Favorite 10 Megabytes Per second (faster than any shit Ever =] )

When I called another Repair guy, he Blamed my Linux OS. wtf people thats nothing to do with my Internet and phone connection.
SWITCH TO COMCAST its much Better
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Fuck "Fuck Verizon", 19 Feb 2008 @ 7:56pm

jerknut
You're what we in the industry call "a jumper." You jump from carrier to carrier doing stupid shit and expecting the company you're with at the time to do something about it. Because you don't stay with a company for very long, you can't build up any loyalty, and no one will want to do anything for you. If your rants on here are anything like your rants in a store or over the phone, no one there will want to do anything for you.

All of you assholes on here claiming that you should be able to stream, pirate, share music or video, or play unlimited online gaming: this technology is not for you. You're stretching the bandwith too much, causing others to not be able to use it. You're selfish, and you're too fucking stupid to realize that the Internet isn't your personal pissing ground. If you want to do those things, get a wired connection. That's the end of it. WWAN cannot possibly keep up with what you want to do...yet. Over time the signal strength will get stronger, but it's difficult. You need to study up on WWAN wavelengths and how they effect bandwith. To get the kind of performance you want right now would mean putting a new cell site on every city block, everywhere. That's fine, but it means your broadband service will go up to $500 or so a month, if that's okay with you.
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- fookyourshist, 4 Mar 2008 @ 11:05am
  
  Re: jerknut
  exactly my point
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Cory, 21 Feb 2008 @ 6:52am

Its only been out for two days dip shit
First, and foremeost you gotta get your facts right man. And I will qoute your ignorate ass. "with one user getting kicked off after Verizon Wireless decided that he used his "unlimited" connection too much." How is this possibel seriously? What factual statements do you have? His account # phone # last four of his SSN # what do you have? Qoute number 2 "there is limited bandwidth on the network, and bandwidth hogs can be a problem. However, if that's the case then the company shouldn't promise an unlimited service it can't deliver." Limited bandwidth I hope you didnt get paid to write this! How the hell is there limited bandwidth, when VZW is the ony company using CDMA technology. Not the Copy cat systems such as GSM!(at&t T Mobile and all the wannabes use)FINE PRINT Laugh my ASS off where do you guys see in fine print anything about bandwidth? This isnt bright house.
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fookyourshist, 4 Mar 2008 @ 11:02am

sereously what the Fu...
WE have the Technology to recive all the bandwidth in 1 single fiber optic cable. Because of the price most of us cant pay for it. Why dont we start with cable like comcast! they can shuv TV and internet signals in a cheaply installed cable. Fiber Optic cable is much cheaper to make, but to install it and run it; all of the equipment and manhours required to take care of a sigle strand isnt really worth it. SO verizon can suck off. Cable is much better.
My website
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FERK VERIZON!!!, 17 Mar 2008 @ 12:24pm

FERK VERIZON!!!!
FERK VERIZON!!!!!!!!!! - I must admit i'm satisfied with my service but otherwise...VERIZON SUCKS ASS!!! They're expensive for NO REASON, they don't even carry the 'cute' phones and if u don't pay attention they don't update ur info in their system properly, leaving you with huge ass bills the next cycle...man i'm just about TIRED of verizon tryna steal my hear earned money.......
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somewhereintexas, 27 Mar 2008 @ 7:50pm

Broadband 5G plan iwth Verizon Wireless
You can now use the service as much as you like with the new 5G plan. You will be billed per MB @ .49 if you exceed the 5G. So have at it customers. Download, upload and stream all you want....... Verizon is the best service that out there!!!!! Can you hear me now?!?!
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BOD, 4 Jun 2008 @ 9:06am

I think it's funny when children pretend that they are paying the bills for the services. When its really there parents.

I think it's funny when blatant company reps spout off that its not there fault there fucking you, but you fucked your self, willingly by signing up for the service they created to fuck you.

Tricking the Ignorant with "fine print" & Bait 'n Switch tactics is not funny at all. It's just American.
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VENERAL Wireload, 3 Jul 2008 @ 8:36pm

Evil Empire
They are just looking at taking advantage of consumers who don't pay attention to their bills.. they provide you with hustler/salesmen rather than friendly customer support services. Watch their commercials and you can 'feel' their aggressive sales tactics whenever At&t and other mobile services come out with a great product ie; iphone.. ect, ect, I broke contract when I was spoken to in a condescending manner from one of their hustler/gigalo saleman. No more! Hey, I can respect them for trying to hustle and sell.. but not the way they run their business.. I hope their customers see them for who they really are. Bullies and cheats.
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MrNobody, 11 Jul 2008 @ 3:16pm

sprint
Ive had Sprint unlimited wireless internet for at least 6 months now and it was great, truely unlimited... they called me yesterday and changed the terms and conditions to 5gig per month and 300mb while on off network roaming. but at least they gave me the option of terminating the service at that point with no extra charges. although i had to call back and make sure they did so because for some reason i knew they didn't. i suppose that at least verizon still has no roaming... roaming? thats like prehistoric or something. but i will hold out until one of the 3 or 4 companies to choose from wants to look up unlimited in the dictionary. or maybe a good economic downturn will take all the light users away so that wireless will negociate.
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SoapBoxHero, 16 Jul 2008 @ 1:26am

Minutes, minutes and minutes!
I could be wrong, but I think either it's the call timer or it could be the call $ charger. Whenever I make a call I notice a timer which even includes the ring(s) it takes for the person I'm calling to pick up the phone. If I'm being charged for the ring time surely that's another reason to say whatever the title of this story projects. It would make sense to only be charged when the call goes through! I've also heard they call you to try to up your minutes when they know you are running out. Then they have the audacity to charge you for that phone call! Verizon pirates are having their customers.. walk the plank!
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Steve, 17 Jul 2008 @ 6:39pm

Verizon Wireless
I still can not believe the greed with the unlimited calling after 9:01 PM during the weekdays, after all these years (vs Sprint at 7PM)... Also the CDMA phone options that Verizon disables (per phone)... It's just insane due to marketing... What a game one has to play with Bitpim and other options to get what should be included...
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Victoria, 10 Aug 2008 @ 1:40pm

FUCK U VERIZON SON OF A BITCH ASSHOLES!!!!!
I CAN SAY THAT I HATE VERIZON! I GET NO RECEPTION ANYWHERE I GO!!! I ALSO HAVE DROPPED CALLS EVERY SINGLE DAMN TIME I MAKE A CALL! WHAT A BUNCH OF ASSHOLES! FUCK U VERIZON! FUCK U! FUCK U FUCK U!!!!!!!!!!!!!!!!!!! I HATE U VERIZON!!! I WISH YOU LUCK TO SOON BE SUED BY THE WHOLE FUCKIN COUNTRY! THE WHOLE COUNTRY HATES U GOD DAMMIT! NEXT DROPPED CALL I EXPERIENCE, I WILL SMASH MY PHONE WITH A GOD DAMN HAMMER! SO FUCK U VERIZON! FUCK U!!!!!!!!!!!!!!!!
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chelsea, 10 Aug 2008 @ 1:54pm

I agree #87!!!
I so agree with u #87! Verizon is a suck fest! I think verizon can fuck themselves! They can shove all of their bad and ugly phones up their ass! Then they will vomit up a fucking robot! The whole damn service is a fucking joke! The network is hated by about 3/4 of the damn country! I have friends with verizon and everytime i or they call, the calls always drop! WOW # 87, i love your attitude on them! I agree 100%! I wish verizon would get sued! They need 2 put more damn phone towers around the country! There is always no reception! SON OF A BITCH!1! They rip every damn customer off! I will go 2 a verizon store and twist their heads and kick their asses! Not to mention, but spit on them 2! I'll take my dog and have them pis on the sales associates! I hate 2 say it as well, but spray some febreeze in that damn store, it smells like shit! They all can fuck themselves! Peace out!
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Anonymous Coward, 10 Aug 2008 @ 2:02pm

VERIZON stands for:

V-icious
E-vil
R-ip offs
I-nternational
Z-iltches
O-of
N-nothing
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Anonymous Coward, 10 Aug 2008 @ 2:02pm

VERIZON stands for:

V-icious
E-vil
R-ip offs
I-nternational
Z-iltches
O-of
N-nothing
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Anonymous Coward, 10 Aug 2008 @ 2:03pm

VERIZON stands for:

V-icious
E-vil
R-ip offs
I-nternational
Z-iltches
O-of
N-nothing
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Anonymous Coward, 10 Aug 2008 @ 3:17pm

Verizon is a joke! They can kiss our asses! What a bunch of moron assholes! They are complete shitheads and the company is full of shit! They always make stupid excuses about our problems with our phones. They are such mother fuckin assholes. They have the worst damn service in the whole damn country! They make lies to us and they claim they cant do shit, which they cant! FUCK VERIZON!!!
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Anonymous Coward, 17 Aug 2008 @ 2:33pm

I have had Verizon in the past and still have it! My asshole father decided to switch to this haunted company. They r a suck ass company! I would rather have Bright House than any other cable company. Since Halloween is on its way, we, the verizon haters, should go to each office and haunt those mother fuckers. Spiders in each phone, fake blood on computers, and spray paint VERIZON SUCKS in orange and black on their windows. These idiots have nothing to pay for. They r a bunch of dumb asses and in the near future hope to shove each of their ugly phones up their asses! Period!!!
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Anonymous Coward, 30 Aug 2008 @ 10:07am

fuck verizon!!!!!!!!!
suck my dick
they make you treat your phones like the fuckin pope!
their phones are ugly and fucked up anyways, so why treat it like a diamond?
fuck verizon!!!!!
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Jenifer Tauchnitz-AKA Milkshake!, 30 Aug 2008 @ 10:13am

Hell with verizon!>
I hate verizon so much... a few weeks back, i spilled my milkshake on my phone and those fuckers didnt give me a warranty (which they never have!) i was talking to my doctor-who was giving me tips on how to lose weight. another time... i sat on my phone and never replaced it! they made me buy another one with my milkshake money! the verizon people called me a fat ass, well, right back at ya!
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Anonymous Coward, 30 Aug 2008 @ 10:14am

jordon&oleg
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Anonymous Coward, 3 Sep 2008 @ 12:59am

Rape them in the ass.
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luis, 10 Sep 2008 @ 10:31am

we got fucked!!!!!!!!!!!
for those that are still in a contract like myself with verizon wireless broadband for two years, i only got one thing to say WE GOT FUCK IN THE ASS WITHOUT VASELINE AND WE DIDNT KNOW IT!!!!!!
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Steven Blewett, 18 Sep 2008 @ 2:29pm

Fucking bull shit!!!!
It's funny, if you steal from them you go to jail!!! But if they steal from you , well that's O.K., and it is nice and LEGAL!!! What has the world come too??? Deliberate and evasive advertising. Where has the LAW GONE?? No ethical morality along with falsely putting you on their FRAUD LIST because you downloaded streaming videos.... As you can see in the small print of the contract you signed it states no video downloading.....BLA...BLA....BLA......HORSE SHIT!!!!
Your contract is old, 1 YEAR.. That's old?????
At Verizon Wireless we are here to fuck you hard and then piss you off enough to where you'll never come back. We are hoping to do this with all our costumers whom been with us for over 4 years.... Now that is costumer service!!!!
Sincerely, An offended costumer of 2 years now.
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Steven Blewett, 18 Sep 2008 @ 2:30pm

Fucking bull shit!!!!
It's funny, if you steal from them you go to jail!!! But if they steal from you , well that's O.K., and it is nice and LEGAL!!! What has the world come too??? Deliberate and evasive advertising. Where has the LAW GONE?? No ethical morality along with falsely putting you on their FRAUD LIST because you downloaded streaming videos.... As you can see in the small print of the contract you signed it states no video downloading.....BLA...BLA....BLA......HORSE SHIT!!!!
Your contract is old, 1 YEAR.. That's old?????
At Verizon Wireless we are here to fuck you hard and then piss you off enough to where you'll never come back. We are hoping to do this with all our costumers whom been with us for over 4 years.... Now that is costumer service!!!!
Sincerely, An offended costumer of 2 years now.
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Anonymous Coward, 13 Oct 2008 @ 3:48pm

verizon sucks ass!
i was in the mall with my best friend the other day and we went to verizon and i almost cussed them out!
they are douche bags!
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Christine Cohen- 7th Grade Guidance Counselor, 13 Oct 2008 @ 3:55pm

Well, here's my story- i was sitting at my desk when one of my liver spots blinded me in the mirror and i dropped my phone into my cup of coffee and the assholes NEVER replaced my phone when they said i had a warranty that was not expired

they are a bunch of douche bags!

FUCK VERIZON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i'll give you liver spots!!!
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Julia Boisvert-Taco's Assisitant, 13 Oct 2008 @ 4:22pm

I was on my way to Paris while eating a croissant after a got off the plane and got to my hotel I remembered that i left my phone on the plane I was so pissed I went back to the airport and the lied to me and said that plane had left
after cussing out airport security the finally decided to let me back on the plane (NEVER MESS WITH A FRENCH WOMEN) To get my phone those greedy bastards
the next day i went to the Eiffel tower to continue working on my novel i was writing and my phone fell off and hit someone in the head the said don't worry about it but they were bleeding very badly

when i returned home i went to verizon and the said the could not give me a new phone because my contract was not up yet
I BITCHED THOSE GREEDY BASTARDS OUT O YA FFFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUCCCCCCCCCCCCCKKKKKKKKKKKK
VERIZON (BITCHES)
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geo, 6 Jul 2009 @ 8:12pm

Fuck Verizon. Rip oFFF
my mom recently changed my plan so that it was unlimited.
and i even checked online to see if it was true.
and it fuckn was.
next thing u know, they charging me double for 2 months of going over.
wtf is that.
now i have this family fued going on.

fuck verizon and its bullshit.
ima fuck'n convince all my friends to juss change their fone.
to stop feeding that fuckin company of a beast of rip offs.
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geo, 6 Jul 2009 @ 8:12pm

Fuck Verizon. Rip oFFF
my mom recently changed my plan so that it was unlimited.
and i even checked online to see if it was true.
and it fuckn was.
next thing u know, they charging me double for 2 months of going over.
wtf is that.
now i have this family fued going on.

fuck verizon and its bullshit.
ima fuck'n convince all my friends to juss change their fone.
to stop feeding that fuckin company of a beast of rip offs.
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mad man im sueing ur fuckin asses, 29 Jul 2009 @ 7:42am

god dam it
i jus found out they bin rippin me 40 bucks a month those motherfucker can fuckin burn in hell and die imm fuck those motherfuckers up so bad they wish they wrent born im already gettin court and shit these bitches fuckin ripped me off im psised off never get wireless from them never

internet tv everything else is awesome but wireless cna fucking burn in hell
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god dam it, 29 Jul 2009 @ 7:44am

man
btw they shud be goin to jail i steal something and its a big deal and they steal thousands millions from ppl their ass still there fuck this screwed up system!!
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god dam it, 29 Jul 2009 @ 7:49am

man
see they made me so pissed right here they should go to jail for that they the reason of high blood pressure and heart attacks!
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dataflow crescendo, 29 Jul 2009 @ 5:10pm

Verizon is a catch-22, Bureaucratic Juggernaut == Axis of Evil
Verizon is a catch-22, Bureaucratic Juggernaut == Axis of Evil

Verizon will be 0wn3d! Greedy ass buggy fools think they can do this just because they are one of the Info Conglomerates? I'm looking for work with nearly no $, only 6 bucks still on my prepaid, and the damn thing doesn't ring. Just goes straight to VMB hours later? WTF? Call customer service? yeah right...online java chat? no way... it only works if you are a new customer willing to give them your money. Class action suit? They can afford to settle. They need to be integrated into a service that works. Fuck Verizon!
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Fuck Verizon, 31 Aug 2009 @ 3:52pm

Fuck Verizon and most of those who work there.
FUCK VERIZON!!!!!!!!!!!! Fucking assholes. If any of you motherfuckers come to my place of business, I will give it to you the way you deserve it. So if you are the douche who works for this greedy company, keep you fucking mouth shut. I hate them so much.
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- Deepthought (profile), 19 Nov 2009 @ 9:42pm
  
  Re: Fuck Verizon and most of those who work there.
  Jointly!
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Deepthought (profile), 19 Nov 2009 @ 9:37pm

Cursed Verizon
I paid Verizon my bill and my payment get lost in their system. I have the receipt, bank statement ,but they ARE NOT GETTING IT..Instead they deliberately confuse and mess things up.

I think , it's better to fackbye them and enjoy freedom.
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OKAYDARKY, 24 Nov 2009 @ 1:19pm

VERIZON
LOOK AT ALL THE PEOPLE SCREWED! LAST MONTH MY 1 CARD WAS $500 NOW THIS MONTH MY BILL IS $900 LOOKS LIKE EVERY MONTH IT GETS HIGHER THEY WON'T SEE A DIME FROM ME FUCK VERIZON!
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dean, 11 Dec 2009 @ 7:53pm

they have ripped me off over 1500. paid my last bill and called them three times before my last bill to make sure that was all that I owed and they said yes. after my last bill they sent another for 200. called for three months and they said they took care of it but kept sending me a bill. now i recieve a call from the collection agency for the 200 dollar bill. I HATE verizon.
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Anonymous Coward, 20 Dec 2009 @ 9:14am

I think attorney genral should step in fix the problem and return all our money i have a son with downsydrom & a dauther they depend on my service.it has taken me a long to get this in writing so my bill would stay where i can a afored it verizon pleas dont change our service
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Terrell, 29 Dec 2009 @ 6:35am

Verizon is Fucked up
Ever since i had my last to Verizon Wireless prepaid phone i've choosen the 1.99 on the days i use plan, somtimes i get calls from unknown numbers and from blank numbers and when i answers it never is anybody and just today i got a call from a number an an automative voice said "Someone wants to talk to You" and then the phone hung up. and i was charged 1.99 for answering it, and didn't even get to talk to anywone.
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bill Thompson, 30 Dec 2009 @ 10:13am

Verizion wireless
I am meticulously annoyed by how overwhelmingly tight they run there company. Every thing they do is profit for them, and fucks the customer in the ass every month. Every move has a tactic for making money, Leave Verizion while you can or loose more of your money. $3500 a year is the new 2400.00.
AND THEY WILL GET IT.
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John Kapili, 10 Jan 2010 @ 3:40am

Verizon
"Don't Trust Verizon Thousands Agree"
http://www.JohnKapili.com
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victor, 1 Feb 2010 @ 6:15pm

verizon SUCKS! THEY CHARGING ME OVER $1000
My family and I took a trip to mexico on our way we called verizon to check on the plans they had(12/17/09). they got us convinced and we got a plan of 2100 mins to be used while in mexico, we backdated and it was finished. A week later i received a text message saying that i had overages i called and they told me that i had over $400 worth of text messaging because i backdated since i had no messaging plan anymore i got charged for all the messages used from the 26 of november on. since thats when my mins renew. I was mad and told the person i called that the lady that helped me get the plan told me there wasnt gonna be other charges that she never told me i was gonna get charged for all those messages. So they offered me a 5000 messaging plan for $20 for two lines that had texted the most but still got charged overages because one of the lines was over 5000txts. a couple of days later i called because i was wondering if i could use the 5000 messages while in mexico. a lady attended me and told me that she would be glad to help me with that information. she placed me on hold while she got updated on anything new. she came back and told me that something new had passed since the 19th that now we could text without getting charged just taking messages off the 5000 plan. i was surprised and said "really wow this made my day" she replied "yes sir you can text freely now just dont go over your messages" so i began texting. now that my bill has processed i see a charge of $1114.56!!!!! i did get charged for those messages i called in today and i talkd to a supervisor too they only offered a 25% discount on the roaming charges because of the "simple mistake" (as the supervisor called it) their people made. bringing the bill to 970 dollars which is still the same!! what can i do.. please help pleaaaasseeee!!!! :(
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VICTOR (profile), 1 Feb 2010 @ 6:53pm

verizon SUCKS! THEY CHARGING ME OVER $1000
My family and I took a trip to mexico on our way we called verizon to check on the plans they had(12/17/09). they got us convinced and we got a plan of 2100 mins to be used while in mexico, we backdated and it was finished. A week later i received a text message saying that i had overages i called and they told me that i had over $400 worth of text messaging because i backdated since i had no messaging plan anymore i got charged for all the messages used from the 26 of november on. since thats when my mins renew. I was mad and told the person i called that the lady that helped me get the plan told me there wasnt gonna be other charges that she never told me i was gonna get charged for all those messages. So they offered me a 5000 messaging plan for $20 for two lines that had texted the most but still got charged overages because one of the lines was over 5000txts. a couple of days later i called because i was wondering if i could use the 5000 messages while in mexico. a lady attended me and told me that she would be glad to help me with that information. she placed me on hold while she got updated on anything new. she came back and told me that something new had passed since the 19th that now we could text without getting charged just taking messages off the 5000 plan. i was surprised and said "really wow this made my day" she replied "yes sir you can text freely now just dont go over your messages" so i began texting. now that my bill has processed i see a charge of $1114.56!!!!! i did get charged for those messages i called in today and i talkd to a supervisor too they only offered a 25% discount on the roaming charges because of the "simple mistake" (as the supervisor called it) their people made. bringing the bill to 970 dollars which is still the same!! what can i do.. please help pleaaaasseeee!!!! :(
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Verizonsucks, 10 Mar 2010 @ 7:17pm

Fuck Verizon
You guys are fucking stupid as hell, Metropcs and T Mobile kicks your guys asses, I hope your fucking company dies all together, dumb fuck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Verizonsucks, 10 Mar 2010 @ 7:22pm

Fuck Verizon
You guys are fucking stupid as hell, Metropcs and T Mobile kicks your guys asses, I hope your fucking company dies all together, dumb fuck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Ray T, 28 Apr 2010 @ 4:55pm

Your "Unlimited" plan has limits WTF?!?!??
I called to complain on how slow my connection has been for the last two months, the bitch tells me that I was over my limit so my service was capped. WTF? What part of "Unlimited" don't you understand? I said. So basically their sales reps can tell you any kind of bullshit they can to lock you into a two year contract, and if you don't read all the fine print you're screwed.

Then the dumb bitch told me i could upgrade/double my "unlimited" Usage, for over double the price per month $130, how is this shit even legal?

So I am beyond pissed and want to cancel my verizon phone, and internet. Penalty of $150 for phone, and $125 for cancellation of internet.

All of this just because I started watching Netflix at my job, I've had service for over 5 years never a problem, cause i never went over the "Unlimited limit"...

a;slkdjf;lakdsnvc;ojqae[0jf q0[jafd[ksmv (translation: are you fucking kidding me?!?!?

When my plans are done, I will never buy anything from Verizon ever again, neither will all my kids, or anybody in my family.

Burn in hell anybody, and everybody who works for Verizon, you lying pieces of steaming monkey shit.

Fuck you very much.
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- Anonymous Coward, 27 Mar 2011 @ 2:34am
  
  Re: Your
  How can they claim to be better than att when they are not even close maybe hey should call them selves pay more get less.
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Anonymous Coward, 1 Sep 2010 @ 6:51pm

fuck
Verizon
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jason, 14 Nov 2010 @ 10:21am

FUCK this numb fuck company they close my fucking damn modem on mondays to thursday the fuck?
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nick, 20 Dec 2010 @ 9:46pm

verizon
i cannot begin to explain how much i hate verizon and everything that has to do with it. they are one of the stupidest corporations i have ever seen. Their phone selection has always been crap, their support is a joke and their service is extremely mediocre. fuck you verizon.
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al, 16 Mar 2011 @ 11:52am

paying bills
Can't pay my bills with verizon. Each time i try they have taken out my information in regards to debit card on file.
I feel this was done four times in a row because they wanted me to go to a automatic payment system. verizon eats shit........................
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Rafael Rosapastor, 20 Jan 2012 @ 1:53am

Fuck all telecommunication companies
But verizon is the worse i haye this companybso much like i never hated before thwy are expensive and garbage know that we must pay for gogabytes it is even worse verizon aa a company is soon to be out and watch oba bailed them out 2 all i want isnunlimited data text and callwd ao i can continue my research imwith rhe peace of mind that i am not going to be overxharged mu bill isa fixed bill but with this company i say it here lets shut verizon down and other telecoms will get their act together if mot lets start our own can complain about a problem of uou so mpt even tru to create workable solutions until we reach the very beat one peace
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Anonymous Coward, 20 Dec 2013 @ 5:36pm

Fuck Verizon and Sprint
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Anonymous Coward, 27 Sep 2014 @ 1:12am

Verizon is shit. Don't ever go to them for wifi it doesn't work whatsoever. I'm one room over and it doesn't connect. Not worth All the money and not even as close to as good as they say. Oh and $2 for A phone call to service lol. Ridiculous
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Anonymous Coward, 2 Feb 2015 @ 12:24pm

This. Os officer Hoyt with. The Beaverton police got what we need, now carry on,
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Anonymous Coward, 26 Jun 2015 @ 9:19am

I WAS CHARGED FOR MY "UNLIMITED" DATA PLAn!?!?!?q?
FUCK YOU VERIZON!!!!!!!!!!!
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KC, 2 Mar 2016 @ 4:43pm

Hate them. Absolute complete hatred of this corporate rapist.
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thomas, 3 Apr 2017 @ 7:17am

verizon sucks
werizon went from #1 to #-1000 and it didn't take long. we've been with them for about 2 yrs and were highly recommended to them by family and now i find out this family member is with another company after they told us what happened, won't mentioned who their with now but when my contract expires in 10/2017 i'm gone!

SIMPLY PUTTING IT, THEY DON'T CARE ALL THEY WANT LIKE ALL OTHER BIT COMPANIES IS $$$$$$$
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Anonymous Coward, 10 Oct 2017 @ 6:38pm

can't stand them.... dumb ass fuckers they are a complete rip off fuck this company and what they stand for means absolutely nothing....they charge too much for their shitty ass service FUCK THEM!!!!!!!!!!
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Anonymous Coward, 7 Jan 2018 @ 11:03am

verizon the whole company miss leads people and they dont give a crap they act like agoverment with no accountabilty they just want your money fuck you verizon
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Hazel D McFadden Williams, 26 Nov 2018 @ 4:20pm

a cell phone bitch I'm not buying get your shit off of my credit motherfucking Verizon I didn't do delivered dumb dumb phones here at 1743 North 53rd Street I don't know how to use the cell phone and I told you to
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Chris, 2 Jun 2019 @ 12:48pm

Data/Piss-poor reception
Here it is, 14 yrs future, same ol Verizon. Now bragging about 5G,..and I live in upstate NY. Not exactly a remote, deserted area...and since approx 5 mos ago, have had constant issue with reception/data. Barely get one bar of 3G, dropped calls, sometimes absolutely nothing. Verizon only gives me standard wrote and verse, mumbling apologies...and nothing ever changes, but my bill, because they are jacking up prices....for unprovided service.
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Matt dumais, 16 Nov 2019 @ 10:24am

Version needs a lawsuit
After 15 years of throwing money at Verizon and being on the 70$ plan all of a sudden I’m dropped to the 50 dollar plan and told they no longer have unlimited data. So a week later I’m at Walmart and I see advertising for the unlimited data 70$ plan. They take away features so they can sell them back to you they make me sick and need to be sued for breach of contract.
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Dee, 25 Feb 2020 @ 10:40am

Verizon sucks
I agree Verizon fucking sucks, home internet sucks and wireless really sucks. And I also think they sell your information to telemarketers and that's why you receive so many spam and robo calls. Also charge extra to not sell your info, they call it going private. LOL VERIZON IM GOING TO SPRINT....
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Anonymous Coward, 27 May 2020 @ 11:38am

Your service sucks ass
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