Verizon Wireless Also Pretends Customers Don't Know What Unlimited Means
from the not-this-again dept
I've been testing out Verizon Wireless' EVDO service the last few weeks while traveling to a variety of places around the country. I'll write up a more thorough review later, but overall it's been very good. However, I'm disappointed to find out that it appears Verizon Wireless is taking after its parent Verizon by pretending people don't know what the word "unlimited" means. The service, which is very clearly marketed as being "unlimited" turns out to be extremely limited, with one user getting kicked off after Verizon Wireless decided that he used his "unlimited" connection too much. It's back to the days of fuzzy caps. Now, obviously, there is limited bandwidth on the network, and bandwidth hogs can be a problem. However, if that's the case then the company shouldn't promise an unlimited service it can't deliver. That's false advertising, plain and simple. Of course, this shouldn't come as a huge surprise to those who have read the fairly draconian terms of service Verizon Wireless offers with its EVDO card where the definition of "unlimited" appears to be very, very limited. Still, it seems that if you're advertising unlimited service in huge fonts on the front page of your service, you really shouldn't be able to get away with redefining a very common term in the fine print, and then arbitrarily cutting people off.
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I'm in!
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Re: I'm in!
Your obviously a dumbass cauae if this actually happened YOU didnt read the fine promt and deserve what you got
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Re: Re: I'm in!
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Re: No Subject Given
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latino insane come back to hunt you younever see english beat up on irish amen
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Re: No Subject Given
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Re: No Subject Given
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No Subject Given
NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications such as customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess is for individual use only and not for resale. Unlimited NationalAccess/BroadbandAccess cannot be used: (1) for uploading, downloading or streaming of movies, music or games; (2) with server devices or with host computer applications, including, without limitation, Web camera posts or broadcasts, automatic data feeds, telemetry applications, automated functions or any other machine-to-machine application; or (3) as a substitute or backup for private lines or dedicated data connections. NationalAccess and BroadbandAccess data sessions automatically terminate after two hours of inactivity unless used with a Mobile IP-capable device. We reserve the right to limit throughput or amount of data transferred, deny or terminate service, without notice, to anyone who uses Nationalor amount of data transferred, deny or terminate service, without notice, to anyone who uses NationalAccess or Broadband Access in any manner prohibited above or whose usage adversely impacts our network or service levels. We also reserve the right to terminate service upon expiration of Customer Agreement term. BroadbandAccess kilobyte usage may not appear on your bill.
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No Subject Given
Look at rebates and whatnot. This computer is $200! Oh, psst, that's after a mail-in rebate for $4800.
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Rebates
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Class Action
BTW, I am a lawyer.
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Re: Class Action
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Re: Re: Class Action
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Re: Class Action
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Re: Class Action (idiot)
www.consumeraffairs.com/news04/2007/10/ny_verizon.html
oh would you look at that...
HEADLINE: "Verizon Agrees to Stop 'Unlimited' Claims"
it goes on... "Verizon Wireless has agreed to reimburse all terminated consumers"
"Verizon Wireless estimates the total amount of restitution to be approximately $1 million nationwide. Verizon Wireless has also agreed to pay penalties and costs of $150,000"
hmm.. some PoS lawyer you turned out to be. Atleast someone out there still has the balls to try to enforce proper business practices in this country. You make me sick defending a company like this.
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Happy w/ Verizon Broadband Wireless
I have _not_ got my first bill yet, so I hope that won't sway my opinion.
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Verizon is making good on threats to terminate
final words:
>unlimited does not mean unlimited.
>Verizon has a nasty, preemptive way of getting rid of customers who they deem are using too much bandwidth by blindly accusing them of violating their agreements.
You also don't get a whole lot of warning. I received my letter indicating termination on the 22 on the 19th!
Caveat Emptor!
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Re: Verizon is making good on threats to terminate
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Re: Verizon is making good on threats to terminate
No warning, no investigation -- just crazy backwards-day kafka-land
- letter of termination sent 1 day prior to termination of service.
- talked to customer service to purchase new service, they claimed I could watch vids and listen to streaming audio, as well as keep my computer connected 24/7 - as we all know, violations of BS-TOC.
This must stop!
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Re: Verizon is making good on threats to terminate
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Re: Verizon is making good on threats to terminate
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unlimited ya right
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verizon toc
Its a world gone mad -- we should be angrier!
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Re: you hate
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At least I'm glad I'm not alone
Has anyone tried returning the card and cancelling their contract? The rep on the phone was completely useless, basically told me that all I could do was go to store where I bought it. This should be interesting....
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Verizon wireless
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verizon unlim
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Boycott Verizon / Dishonest business
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Re: Boycott Verizon / Dishonest business
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dont trust em
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Re: dont trust em
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Verizon sucks BIG TIME!
Anyway, it was stated to me that there was NOTHING that could stop the termination. I was transferred to a manager's voicemail and left a message there. I do not expect a return call anytime soon, because Verizon SUCKS!
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Verizon hits again
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just bought the service
when they do tho ill go to the place i bought this and tell them off becuase i told them what i was going to use this card for and they said i would be fine and that the speed would be good enough.
the speed isnt really that bad im happy with the service but shit ide like to be told b4 i buy this that its "limited" and that i have a certian ammount of space b4 they boot me off the plan.
+ i didnt see ne where in the store where it said "limited". so they want u to buy it. than read the licence. but when u buy it ur in the hole ne way. because ur not going to buy a card w/o the service.
this si really alot of shit. why would they terminate someones acct when they pay 70-80 bux a month. why do they want to make the quick $. ide think they would value my service and my money over time. ide pay more for the service than i would to be terminated.
god i wish i could be face to face with the CEO of the company so i can strangle the living shit outa him.
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I'm cancelled too
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Rippof by verizon wireless
I never over use my minutes an average of 750 to 800 minutes per month they say the charges were legal . Bull every body know they always is robing people
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Verizon Wireless Cancelled me too, BUT....
However..... After calling back today for the fourth time trying to get a supervisor on the phone, the rep I was talking to says.. it would probably be easier for you to just call in to our sales department and order new service.
HUH ????????
So, I called back to the sales dept. and said.. I was cancelled today and it looks like I need to start new service, and the rep says... OK !! assigns me a new phone numer to my Wi Fi card, and signs me up. 8 minutes later, I am back ONLINE and charged a $ 25.00 activation fee.
Why do they bother?????
( I do think that a class-action suit could be brought against them because they do not provide a way to track how much data you download)
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Re: Verizon Wireless Cancelled me too, BUT....
eaisy for any tier 2 rep to locate and send to you..don't let'm bullshit you..I have a data tech for 3 years
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Sprint Rulez
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Verizon
My service was also cancelled this week and I now know the fine line between unlimited access and bandwidth transfer. Their marketing was betting that unlimited access would be synonymous with data transfer and for the most part, the misleading wording hasn’t been contested.
They waived the termination fee which if charged would have landed them in small claims with the lengthy request from me of:
• Accounting of data transfers by IP address and times
• Actual impact to their networks correlating to those times
Since this would be a request by me for a court action, they would have to comply.
Here is the kicker. I get these cards through my employer account and they send them for free. They cancelled my account and gave me an attitude. While I am on the phone with their security customer support mis-representative, I am ordering another $200 card for free with free shipping on-line. Ummmmm, OK, I’m wounded; you just sent me a free $200 product with 3 days down time total.
I’m drawing a letter to the FTC and the BBB for false advertising. I’m also sending a copy to their corporate offices. If there are any attorneys, you could probably make it easier by contacting me to get the class action ball rolling at eddiedrago@hotmail.com . If not, I will be contacting attorneys as time permits.
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Re: Verizon
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SLOOOOOOW SPEED
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Free phones and high speed cards?
Let's see. So I get the Samsung SCH-i730 PDA with Windows Mobile, Wi-Fi, bluetooth for $200 with no rebates. Then I plug it in and set it up to download (and discard) data as fast as it can until it runs over the limit.
They terminate service, I don't have to pay the service termination fee, and I don't have to return the phone since they can't prove that I violated the terms of their contract. They would be terminating it under the clause that it "adversely" affects their network, at best.
So I get a pretty decent PDA with wifi and bluetooth for $200.
The motorola Q is $100 if you can turn in the $100 rebate. It has Windows Mobile 5, and a 1.3Mpixel camera.
Sounds like they're creating an expensive loophole by not specifying the limits to the unlimited service, and not providing detailed data logging and accounting.
But I'm quite happy with my xv6700 and phone service, so I won't be taking them up on their "offer" anytime soon. An enterprising individual could make a bit of money on ebay...
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Agreeing with everyone...
Then about a month ago I was so happy they upped the connection speed to broadband. This was only after several calls and no resolution as to why my connection went down for a whole day.
Then this just happened yesterday...while I was in the middle of an important update to my website they dropped my connection. And my connection had been dropping every 15 minutes for about the last 10 hours.
I tried to log back in this time only to get a message that my name and password were no longer on the domain. So I called support went through 3 channels of people to have the last one tell me I violated the terms of service and that my account was cancelled. She even nicely went through and read the little statement at the bottom of the terms of service.
And I was like hmm...that is great, but that's not exactly what your sales rep told me when he sold me the service. He said I had unlimited access and I could pretty much do anything one of those land lines could do.
And then I proceeded to tell them it would have been nice to have be notified that I was "abusing" bandwidth. I could have moderated my usage if I had been informed. Instead of calling, emailing, or writing me a letter you just dropped my service.
Then they had the odacity to tell me if I wanted my service back up I would have to set up a new account with a new number and incur service charge.
And I'm like what!? So I'm royally annoyed and now have this $250 useless piece of paperweight wireless card.
Seriously, if you are going to advertise UNLIMITED there should be no restriction clause.
How did the lady tell me on the phone her definition of unlimited was...something like limited use to check things like email, updating files, and minor stuff...that's limited usage not unlimited usage.
Well I for one will not be returning to Verizon. If they were looking for more customers this doesn't help their customer base. Everyone is pushing for everything to go wireless anyways and eventually everything will be wireless and Verizon just lost themselves a great customer for the future. All because they couldn't nicely communicate with the customer prior to cutting them off abruptly.
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Terminated
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Terminated
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Add me to the list
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FUCK VERIZON WIRELESS
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Wireless Internet Card SCAM
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Suit filed in St.Louis Federal Court
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Re: Suit filed in St.Louis Federal Court
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HoW To FiGHT BaCK.
WHiLe oN HoLD i FiLeD a CoMPLaiNT FRoM My CeLL PHoNe WiTH THe ViRGiNia SCC. VeRiZoN NoW HaS 10 DayS To ReSPoND, iN WRiTiNG aND By PHoNe (BoTH) To My GRieVeNCeS. iF THe SCC GeTS eNouGH CoMPLaiNTS THey WiLL ReVoKe VeRiZoN'S LiSCeNSe To Do BuSiNeSS iN ViRGiNia. THe PHoNe NuMBeR To THe Va SCC iS 1(800)552-7945, oR THeRe iS aN oNLiNe CoMPLaiNT FoRM aT www.SCC.Va.GoV
PLuS, i KNoW SoMeoNe WHo WoRKS aT a VeRiZoN CaLL CeNTeR. THe eMPLoyeeS WHo ReFuSe To aDD uNReQueSTeD SeRViCeS To CuSToMeRS aCCouNTS aRe HaRRaSSeD aND FiReD, WHiLe eMPLoyeeS WHo "CRaM" LiNeS aRe ReWaRDeD WiTH MoNeTaRy BoNuSeS, TRiPS To ReSoRTS aND MaTeRiaL ReWaRDS.
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Re: HoW To FiGHT BaCK.
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Re: Re: HoW To FiGHT BaCK.
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STFU!!!!
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Re: STFU!!!!
It's just poor business practice...to can a customer and not notify them. A warning would be nice...then can me if I abuse...but just to can me. That's not good business practice. And the website I was working on was full of audio files for a church that I was moving servers. It totalled about 7GB...so tell me I shouldn't be pissed off?
Can you tell me what company you work for so I can can you?
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Re: STFU!!!!
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Re: Re: STFU!!!!
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Re: Re: Re: STFU!!!!
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Re: STFU!!!!
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Re: STFU!!!!
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send me my money!!!
"Our policy is"
"Our policy is"
FUCK you and your policy. Let me give you your paycheck in 60 days.
"Thank you for calling Verizon and have a good day"
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I am so glad that I came across this, as I just had the same problem! I have a palm treo 650 for the second time! It will not stop crashing, freezing, you name it. I called the insurance company you spoke of, after going to my verizon store a dozen times & having them say it wasn't their fault. I today was on the phone for 2 hrs, with 2 insurance companies..one for malfunctions & one for the actual software..with verizon 800 in the middle. I swear I told my story a million times, and they told me that if I didn't do the hard reset correctly with the tech. When I return it, if he can get it working that they will bill me for the full amount of the new phone!!! Which is under warranty & insured. Verizon service couldn't be any more rude, and they kept saying ARE YOU SURE YOU ARE DOING IT RIGHT MA'AM..well I am pretty sure that I Know how to push a freaking button & take my battery out..All in all, they acknowledged nothing but problems with the 650 but will not upgrade or even consider a price difference. As that is all the insurance & warranty will consider replacing...but for $50 dollars off when the 1st year of my contract is over, I can purchase a newer version..I hate them...
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Hmmm...
Think about that for a minute and stop whining about these things. If you aren't intending to go out and setup a file sharing port then I have yet to know of someone that has been kicked off for valid surfing. There is several things that are considered in this. Not just the kb useage. I dislike when incorrect info incites people to go off on tangents. This is what we did to our world folks. Quit blaming everyone else and work within the normal guidelines of the law and you stay out of prison. Doesn't mean we have to post that you are a free man until you commit murder. Just means it's the law and you should know it. A wireless contract is the law and you signed and agreed to it. So, before you sign something, consider understanding it and take the responsiblity for your own actions. I swear, most every other posting for cellular is clearly the consumer didn't read or ask questions. YOU ARE RESPONSIBLE BEFORE YOU SIGN YOUR NAME AND AGREE TO A CONTRACT. Do you think that a music artist could say, hey my manager didn't tell me that so I want out of my contract? Nope, no court in America would let the artist out. We are responsible for our own actions. So, in summary quit whining and protect yourself by reading. Of all of you that complain about everything. Let me ask you how many positive things you've said about the good companies you've dealt with? I post both online. Not many people do. Take a look at most of the complaints. They are clearly people not reading, not asking. Then whining when it's not in their favor. You get everything you want up front. The wireless giants get theirs over the course of 2 years. Period.
MidNight
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Stay away from Verizon
Do not give your money to Verizon. I recently signed up for broadband data service with them. I didn't like the service so i cancelled it within the "Test Drive" period they are always talking about in their commercials.
But Verizon kept sending me bills even though I didn't even have the broadband card anymore. It took THREE trips to they store where i bought it originally before they finally said I have to pay for the first month. WHAT?
They said that if i had transferred my service toa competitor then they waive the first month but i just cancelled it so i have to pay. WHAT? So i should have given my money to their competitors and i'm rewarded for that??
Well maybe Verizon did get it right afterall. The tmobile cell phone contracts for my girlfriend and me are about to expire ina couple months. Verizon costs more than tmobile but i thought it might be worth it for better service. So i guess i should thank Verizon. They get my $89 but the thousands of dollars that I will spend on cell phone service over my lifetime will be given to the competition.
Do not sign up for service with Verison. you will be sorry.
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Pathetic, I say.
Every 20 minutes or so, it disconnects itself.
After being plugged in my computer for long periods of time, the USB connector is already bent, because of the weight of the card itself.
Btw, this is my second access card thing. :(
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verizons are chear
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New logo for Verizon Wireless
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Lousey Service
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Lousey Service
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verizon terms "draconian" and then some
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How to file a complaint against an indirect deal o
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i was treated unfairly by wireless service
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Fraud
Out of the blue I get a bill for $350+. Totally shocked, I paid my usual amount and sent in a letter asking about it. Next month's bill was over $450.
Over the next two months it was back and forth about me, trying to explain that I couldn't have made the "Data" charges they claimed that I did, and them telling me to pay up, and tacking on a different fee every month, even though my service was still disconnected.
Add a couple of months and they forwarded my fraudulent debt to collection agentcies. More then poor customer service, they're violating many state and federal laws, and now stepping into credit fraud.
It's still not resolved, now being about 6 months later and I have filed a complaint with a local government agentcy. They gave my phone number to someone else.
Now what the hell do I do?
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In general, broadband in the US is not too good
And they have the nerve to brag about their superior and
groundbreaking (etc.) new technologies and stuff.
_(-_-)_
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Once Again...
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fuck verizon email
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Pick and Choose
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Verizon Sucks My Balls
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Crap
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Internet Speed Fluctuations.
When I called another Repair guy, he Blamed my Linux OS. wtf people thats nothing to do with my Internet and phone connection.
SWITCH TO COMCAST its much Better
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jerknut
All of you assholes on here claiming that you should be able to stream, pirate, share music or video, or play unlimited online gaming: this technology is not for you. You're stretching the bandwith too much, causing others to not be able to use it. You're selfish, and you're too fucking stupid to realize that the Internet isn't your personal pissing ground. If you want to do those things, get a wired connection. That's the end of it. WWAN cannot possibly keep up with what you want to do...yet. Over time the signal strength will get stronger, but it's difficult. You need to study up on WWAN wavelengths and how they effect bandwith. To get the kind of performance you want right now would mean putting a new cell site on every city block, everywhere. That's fine, but it means your broadband service will go up to $500 or so a month, if that's okay with you.
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Re: jerknut
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Its only been out for two days dip shit
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sereously what the Fu...
My website
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FERK VERIZON!!!!
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Broadband 5G plan iwth Verizon Wireless
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I think it's funny when blatant company reps spout off that its not there fault there fucking you, but you fucked your self, willingly by signing up for the service they created to fuck you.
Tricking the Ignorant with "fine print" & Bait 'n Switch tactics is not funny at all. It's just American.
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Evil Empire
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sprint
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Minutes, minutes and minutes!
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Verizon Wireless
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FUCK U VERIZON SON OF A BITCH ASSHOLES!!!!!
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I agree #87!!!
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V-icious
E-vil
R-ip offs
I-nternational
Z-iltches
O-of
N-nothing
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V-icious
E-vil
R-ip offs
I-nternational
Z-iltches
O-of
N-nothing
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V-icious
E-vil
R-ip offs
I-nternational
Z-iltches
O-of
N-nothing
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suck my dick
they make you treat your phones like the fuckin pope!
their phones are ugly and fucked up anyways, so why treat it like a diamond?
fuck verizon!!!!!
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Hell with verizon!>
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we got fucked!!!!!!!!!!!
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Fucking bull shit!!!!
Your contract is old, 1 YEAR.. That's old?????
At Verizon Wireless we are here to fuck you hard and then piss you off enough to where you'll never come back. We are hoping to do this with all our costumers whom been with us for over 4 years.... Now that is costumer service!!!!
Sincerely, An offended costumer of 2 years now.
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Fucking bull shit!!!!
Your contract is old, 1 YEAR.. That's old?????
At Verizon Wireless we are here to fuck you hard and then piss you off enough to where you'll never come back. We are hoping to do this with all our costumers whom been with us for over 4 years.... Now that is costumer service!!!!
Sincerely, An offended costumer of 2 years now.
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i was in the mall with my best friend the other day and we went to verizon and i almost cussed them out!
they are douche bags!
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they are a bunch of douche bags!
FUCK VERIZON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i'll give you liver spots!!!
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after cussing out airport security the finally decided to let me back on the plane (NEVER MESS WITH A FRENCH WOMEN) To get my phone those greedy bastards
the next day i went to the Eiffel tower to continue working on my novel i was writing and my phone fell off and hit someone in the head the said don't worry about it but they were bleeding very badly
when i returned home i went to verizon and the said the could not give me a new phone because my contract was not up yet
I BITCHED THOSE GREEDY BASTARDS OUT O YA FFFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUCCCCCCCCCCCCCKKKKKKKKKKKK
VERIZON (BITCHES)
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Fuck Verizon. Rip oFFF
and i even checked online to see if it was true.
and it fuckn was.
next thing u know, they charging me double for 2 months of going over.
wtf is that.
now i have this family fued going on.
fuck verizon and its bullshit.
ima fuck'n convince all my friends to juss change their fone.
to stop feeding that fuckin company of a beast of rip offs.
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Fuck Verizon. Rip oFFF
and i even checked online to see if it was true.
and it fuckn was.
next thing u know, they charging me double for 2 months of going over.
wtf is that.
now i have this family fued going on.
fuck verizon and its bullshit.
ima fuck'n convince all my friends to juss change their fone.
to stop feeding that fuckin company of a beast of rip offs.
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god dam it
internet tv everything else is awesome but wireless cna fucking burn in hell
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man
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man
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Verizon is a catch-22, Bureaucratic Juggernaut == Axis of Evil
Verizon will be 0wn3d! Greedy ass buggy fools think they can do this just because they are one of the Info Conglomerates? I'm looking for work with nearly no $, only 6 bucks still on my prepaid, and the damn thing doesn't ring. Just goes straight to VMB hours later? WTF? Call customer service? yeah right...online java chat? no way... it only works if you are a new customer willing to give them your money. Class action suit? They can afford to settle. They need to be integrated into a service that works. Fuck Verizon!
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Fuck Verizon and most of those who work there.
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Re: Fuck Verizon and most of those who work there.
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Cursed Verizon
I think , it's better to fackbye them and enjoy freedom.
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VERIZON
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Verizon is Fucked up
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Verizion wireless
AND THEY WILL GET IT.
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Verizon
http://www.JohnKapili.com
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verizon SUCKS! THEY CHARGING ME OVER $1000
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verizon SUCKS! THEY CHARGING ME OVER $1000
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Fuck Verizon
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Fuck Verizon
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Your "Unlimited" plan has limits WTF?!?!??
Then the dumb bitch told me i could upgrade/double my "unlimited" Usage, for over double the price per month $130, how is this shit even legal?
So I am beyond pissed and want to cancel my verizon phone, and internet. Penalty of $150 for phone, and $125 for cancellation of internet.
All of this just because I started watching Netflix at my job, I've had service for over 5 years never a problem, cause i never went over the "Unlimited limit"...
a;slkdjf;lakdsnvc;ojqae[0jf q0[jafd[ksmv (translation: are you fucking kidding me?!?!?
When my plans are done, I will never buy anything from Verizon ever again, neither will all my kids, or anybody in my family.
Burn in hell anybody, and everybody who works for Verizon, you lying pieces of steaming monkey shit.
Fuck you very much.
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Re: Your
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Verizon
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verizon
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paying bills
I feel this was done four times in a row because they wanted me to go to a automatic payment system. verizon eats shit........................
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Fuck all telecommunication companies
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I WAS CHARGED FOR MY "UNLIMITED" DATA PLAn!?!?!?q?
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verizon sucks
SIMPLY PUTTING IT, THEY DON'T CARE ALL THEY WANT LIKE ALL OTHER BIT COMPANIES IS $$$$$$$
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Data/Piss-poor reception
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Version needs a lawsuit
After 15 years of throwing money at Verizon and being on the 70$ plan all of a sudden I’m dropped to the 50 dollar plan and told they no longer have unlimited data. So a week later I’m at Walmart and I see advertising for the unlimited data 70$ plan. They take away features so they can sell them back to you they make me sick and need to be sued for breach of contract.
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Verizon sucks
I agree Verizon fucking sucks, home internet sucks and wireless really sucks. And I also think they sell your information to telemarketers and that's why you receive so many spam and robo calls. Also charge extra to not sell your info, they call it going private. LOL VERIZON IM GOING TO SPRINT....
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