Is It Still Beta Once People Rely On It?
from the whose-fault? dept
We've noted how all sorts of online services have been going completely offline this past week, but does it make it any better if the service has a "beta" label slapped on it? In the past, we've joked about how so many companies are now offering up beta products, often as a marketing ploy. However, it also lets companies respond differently when things do go wrong: "don't blame us, we told you it was beta software..." or something along those lines. But does that reasoning hold? Sarah Lacy at Business Week notes that so many people have started relying on Gmail that the "well, it's a beta" excuse doesn't cut it when people get locked out of their account for days. It's not entirely clear what's happening, but apparently some people are unable to access Gmail for extended periods of time -- and Google hasn't been particularly responsive (extra amusing: to contact Google about your Gmail account they expect you to use Gmail -- which is difficult when it's not working). While some people say that it's only beta and people shouldn't complain, Lacy points out: "there is no such thing as beta testing email. It's not an application like Froogle or Google Maps that you can run sometimes, not others. You either use it, or you don't. And when you use it, you need it." It does raise some interesting questions about offering "critical" applications as betas.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
Forward'n
Peace...out
[ link to this | view in chronology ]
Re: Forward'n
This is a very serious bug and it is 100% unacceptable.
[ link to this | view in chronology ]
Re: Forward'n
I too :)
[ link to this | view in chronology ]
Re: Forward'n
[ link to this | view in chronology ]
Why?
Free services are great. I use Gmail too. But my business doesn't depend on it?
Downtime is a fact of life. But if you aren't paying for the service in the first place, you certianly can't expect to get any "normal" level of customer service.
[ link to this | view in chronology ]
Re: Why?
Happy Holidays
[ link to this | view in chronology ]
Re: Why?
Makes me sick thinking about it.
Its BETA. Its downright STUPID to use a beta release in a production environment.......
[ link to this | view in chronology ]
No Subject Given
So your issue is that because we WANT a new product or service so much, the creator takes on a responsibility?
We ask for better... for free.
They start working on it.
We hear about it.
We ask for access.
We try it even though it is unfinished... for free.
We love it.
We ask for improvements.
They give us the improvements... for free!
We decide that it is so good that we will use it as a primary (because they have answered our requests so well, and for free!) and start to depend upon it.
We complain, because they did such a great job responding to what we wanted, that they are now responsible to give us a release and thereby responsibility for its dependability??!?!
I love gmail. I use it with the understanding that it is a BETA product. Thanx for the free service Google.
-zeddock
[ link to this | view in chronology ]
Gmail isnt free
Last I checked, Google is recouping a little more than a big, fat mercedes for providing the Gmail service to its users.
[ link to this | view in chronology ]
Re: No Subject Given
[ link to this | view in chronology ]
No Subject Given
If people think GMail is bad they should try the Gawab.com service I'm gradually moving away from for GMail. Every other day the entire service would go down. No POP, no HTML... nothing.
[ link to this | view in chronology ]
Think Microsoft AntiSpyware
Admitadly, I haven't had any problems with it.
[ link to this | view in chronology ]
Re: Think Microsoft AntiSpyware
[ link to this | view in chronology ]
Re: Think Microsoft AntiSpyware
[ link to this | view in chronology ]
Re: Think Microsoft AntiSpyware
Beta's can remain in beta for as long as the programmers want.
For all you know the beta might be a testing ground for new ideas/methods that will find its way into a commercial application separate from the application that is in beta.
We do it all the time.
[ link to this | view in chronology ]
Re: Think Microsoft AntiSpyware
[ link to this | view in chronology ]
Beta can be better.
[ link to this | view in chronology ]
Re: Think Microsoft AntiSpyware
Until they conclude what the profitiblity of a product ( extra difficult with a free product ) then they will remove the beta... until then... they can keep the beta for 20 years for all I care... like others here said... it's free.. it works well... they give you ton's of space...and if you had enabled fowarding, you probaly would still be getting your messages.
Google News is in beta for the same reason... there is no money in it, it's not like a search engine where people like click on google ads. The ammount of people clicking an add in their emails, especially small unintrusive text links like gmail has is small... so i doubt google is really making any money with the gmail venture, but it's a great tool for them, and it created millions of google users, which allowed them to introduce things like personlized google home page, and all that stuff.
Besides... Hotmail has bugs much more often than Gmail, and lastly like everyone else here said... your business probaly shouldnt rely on a gmail account or any product that does not have accountability in it.
[ link to this | view in chronology ]
Re: Think Microsoft AntiSpyware
[ link to this | view in chronology ]
Re: Think Microsoft AntiSpyware
oh look, a troll.
[ link to this | view in chronology ]
Relying on beta stuff??
If you want to be able to complain about something, go pay for something, and get a service level agreement. If you want to enjoy leading edge technology, FOR FREE, then shut up, and be thankful for what you get.
-Steve
[ link to this | view in chronology ]
OR... People could not use Beta software for criti
[ link to this | view in chronology ]
Beta
Is the product finished????????
If not then you are one dumbass for relying on it.
Duh.....
Yet another jackass not wanting to take responsibility for his/her own action....
[ link to this | view in chronology ]
Can't Log in?
[ link to this | view in chronology ]
Beta, beta, bo, beta
[ link to this | view in chronology ]
Paltalk
[ link to this | view in chronology ]
Beta = Free
1. Get market share (if you are one of the first).
2. Eliminate support costs.
3. Eliminate liability.
[ link to this | view in chronology ]
Beta Gmail
[ link to this | view in chronology ]
BETA means BETA!
That's not true. You can subscribe to a mail program like Gmail jus to try it out, until it goes out fo beta. Me and all my friends for university (all software majors) use it by sending copies of our emails there, we're just trying it out.
Still I think the "BETA" label it's becoming some sort of protection against complaints...
[ link to this | view in chronology ]
No Subject Given
[ link to this | view in chronology ]
Re: No Subject Given
Beta stages are for those stages where you "need" people to rely on your system and give it performance checks. How else would you test under load.
[ link to this | view in chronology ]
No Subject Given
[ link to this | view in chronology ]
gmail is free?
gmail is free the same way broadcast tv is free: because of advertisers that pay for the commercials, or in the case of gmail, the ads that appear based on the content of the email I'm reading. Presumably google is getting paid for the ads, so although gmail is "free", it's being paid for -- by advertisers (in $$$) and me (in attention).
Just because users don't have to pay for the service doesn't mean it's "free".
[ link to this | view in chronology ]
Re: gmail is free?
"hey eat crap... I know it's crap! but it's free.."
[ link to this | view in chronology ]
Re: gmail is free?
[ link to this | view in chronology ]
Re: gmail is free?
[ link to this | view in chronology ]
you get what you pay for
[ link to this | view in chronology ]
No Subject Given
But actually according to me 'Beta' signifies further enhancements, feature additions and continous development. For example Gmail is still beta because its adding new features and making enhancements by the day. In the process it may happen that something might go wrong and the service could be affected for a short time span. Therefore it has made people aware of this by the word 'Beta'.
[ link to this | view in chronology ]
Re: No Subject Given
[ link to this | view in chronology ]
http://www.65-play.com
[ link to this | view in chronology ]