Best Buy Lawyer Altered Documents In Suit Over Illegal MSN Subscriptions
from the whoops dept
You may have heard recently about the racketeering case against Microsoft and Best Buy, where Best Buy would sign up customers for an MSN subscription without letting the subscriber know. A former Best Buy employee has explained how the whole scam worked. However, the case just got a lot more interesting, as a lawyer for Best Buy has admitted that he altered a few of the documents he handed over in the case, which certainly could end up costing the company millions more in fines. Combined with their other recent lawsuit over different versions of their website inside stores, and you have to wonder why anyone shops at Best Buy at all any more.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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best = bust
now, maybe folks will inderstand why.......
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Re: best = bust
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LOL!!
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Shady
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one bad apple DOES spoil the whole bunch.
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I shop there as a last resort
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Re: I shop there as a last resort
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Re: I shop there as a last resort
Fry's is no better and over 50% of the products they carry are defective (based on a large volume of products we purchased in the past from them). They just keep restocking it back on their shelves until someone buys it and doesn't bring it back. Newegg is a good choice (never had a problem with them) and Amazon is OK if I really need something.
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Re: Re: I shop there as a last resort
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A lawyers going something unethical really isn't news, lol.
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2 Words
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Better than Walmart
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Re: Better than Walmart
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No wonder
Best Buy was ok, then it went down real fast......
Buying online saves everyone money. Including Gas money.
Figure every time something changes hands, they have to pay sales tax.
Sure we don't get to walk into a store and get hounded by sales people.
How often do you go to car dealership to talk to a sales man.
Not many working at Best Buy is a good tech.
Best buy does not want good techs. They don't know how to lie. Even seen a mechanic that went it to sales.
Give me break...
Wake up every one.
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Yeah, SURE this is widespread...
Best Buy actually does have some business sense, and they're big on "customer loyalty" and "organic growth" (growing from within your existing customer base), so they would never advocate this -- even in a wink-wink, nudge-nudge sort of way -- on a corporate level. This is obviously an isolated incident (or maybe a few maverick stores with idiotic, rogue management).
Now the service plans ... that's another story.
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Re: Yeah, SURE this is widespread...
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rewardzone points...
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DVDs...
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Shopping at Best Buy
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I hate the one bad apple employee
The whole point of this movement is to BETTER HELP AND SUPPORT OUR CUSTOMERS!! There is no scamming. The service plans are more than worth their metal (hence me having about 30 active PSPs and 15 more PRPs). And we DO NOT SIGN A CUSTOMER UP FOR ANYTHING THEY DO NOT WANT OR NEED! To do so is a COMPLETE dereliction from Best Buys company values. One of which is... "Show respect, integrity and humility."
Those people who do this, I will immediately find and take care of. Just as ANY business owner would. Would you own a retail shop, and then LET your employees lie to customers?
Now as stated on prior comments, there is money to be made. But I ask another question… If you were a business, are you out to NOT make money? Is the whole point of your business to break even and not grow? If that’s your frame of mind, then you DESERVE to be put out of business.
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@ 25 Matt
The fact of the matter is, Best Buy puts enormous pressure on its stores to hit both high sales numbers and low labor costs on a daily and weekly basis. The Geek Squad is designed to extend the sales, not to act as a service department. Anyone who is honest with himself knows that extended warranties are not only a poor bet, but it can actually put the customer in a weaker bargaining position when things go wrong.
Now, there's nothing preventing a company from using this strategy. However, a token "customer centricity program" is not going to change the strategy.
I would argue that the fact that it has been given a name, it is temporary and not intended to be a permanent part of the culture.
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