Lowes Tries To Silence Sucks Site For Complaints About Lowes
from the did-someone-call-Streisand's-name? dept
We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?
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Filed Under: streisand effect, sucks site
Companies: lowes
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They fixed this on monday
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Re: They fixed this on monday
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Just WATCH it walk AWAY!
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Customers arent paying our wages when they lie and steal, by crying like childeren and do everything short of spitting on us, and then get free shit because they know if they act this way they can get what they want.
Or they do the old " i spent 2000$ on appliances last week can I have this lawn mower for half off!" No.. Thats not how this works you spend $ and get what you pay for and then you leave.
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Funny how you call us cry babys when you screw up our orders, failing to delivery everything on the docket and then tell us to call the store. When we call the store they tell us they will fix it by delivering the missing items the fallowing day and then never show up only to tell you it will be the next day. So you screw up my order, waist 2 days of my time by giving me vague etas to boot and insult customers for not liking your crappy service? You are the problem.
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Everybody here is missing the point. THIS HAS NOTHING TO DO WITH IN STORE, ANYTHING!!!!THE ORIGINAL COMPLAINT IS ABOUT HOW A FENCE WAS INSTALLED AND FROM WHAT I AM SEEING, IT IS YOU, THE LOWES EMPLOYEE, WHO IS BEING THE WHINEY CRY BABY AND IF ALL CUSTOMERS WERE TO BOYCOTT LOWES, FOR A WEEK, WITH NO END UN SITE, YOU MR. EMPLOYEE, WOULD BE LAID OFF, DUE TO NO MONEY TO PAY YOU!!! SO YES, WE THE CUSTOMERS DO FUND YOUR PAYCHECK AND THERE ARE A LOT MORE LEGIT, HONEST CUSTOMERS, THAT SPEND MILLIONS OF $ EVERY YEAR, THAN THE BAD ONES THAT DON'T!!! LOWES WOULDN'T BE THE BILLION $ COMPANY THAT IT IS, OTHERWISE.
LOWES CHOOSES TO ALLOW FLEXABILITY, WITH THEIR PRICES, TO THE CUSTOMER, SO AS LONG AS THEY AGREE TO, FREELY, GIVE DISCOUNTS TO THE WHINERS, YOU'RE GOING TO GET WHINERS!!!! NOT THE CUSTIMERS' FAULT!!! STORE POLICIES FAULT!!! COMPLAIN TO CORPERATE, NOT THE CUSTOMERS, CRY BABY!!!
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Fuck off
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Listen here people like you are reason I quit bunch of selfish pricks
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2/ We all earn what we can.
3/ This response speaks for itself.
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Fuck off too
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It's not the fact that you ask a question. it's the fact that you'll snap and whistle at me like dog rather just ask for me to help you like a normal human being, just to ask me how much something costs even though you're looking and pointing directly at the price, and then I have to hold your hand like a child and walk you around the store while you look for the thing you dont know the name of but expect me to know, even though I dont work in that department, nor do I have any knowledge of the stuff in it. Then you'll ask me about product that I just told you I dont know about and get mad when I dont have an answer and swear to God almighty that I'm NOT trying to ""HELP" you. In the meantime, I have 5 managers getting mad at me because we have inventory coming up and people keep taking shit out of the boxes looking for parts for their merch that they broke cause they DONT KNOW WHAT THEY'RE DOING! and regardless of the fact that we're high shrink, because you have dragged me to the windows and walls department from the lawn and garden department to ask me a question about doors when my specialty is lawnmowers, someone has just made off with $1500 worth of stuff because I was the only person in my department. Not to mention now you've managed you to bring 3 other customers to me on the opposite side of the store who all want the same treatment. And ALL of you have just had fucking shoulder surgery so you cant lift anything, but you want 20, 80 lb bags of concrete and there's no one around to help me, or you want me to hand you something that you're standing right next to and are perfectly capable of grabbing yourself but you're apparently your feeble condition woont allow you to lift, even though its 5 lbs. All so you can ask me for fucking 50% discount because the box is a little ripped.
All of this happens in about 15 minutes.
We owe you NOTHING
Find it yourself because our job is bigger than your penny pinching sense of entitlement to half-ass look for shit with your smug attitude.
Dont get mad at us because you actually had to make a effort and try and do things on your own like an able bodied adult!!!
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This was HILARIOUS and I'm sure depicts many customers who come to the store. You made my day! 😂😂
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There is actualy a lot for us to do without holding your hand. You got in you car and drove to lowes ready to spend $$, know what you are buying, know what you are spending your money on.
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I dont shop. I go into places already with the knowledge of what im getting and why. Since most stores whether bestbuy, lowes, krogers, walmart are all set up similiar, i use common sense and go to the items i want. I picked them up and go up to the front and i pay for them and i leave. I do not argue over price, i do not get upset if they are out of stock, if someone offers help i politely let them know im okay. If by some odd chance o do have a conversation with an employee and i disagree with what they say, i politely say something like " cool thanks have a good day!" And then i make up my own mind and move on.
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Every time I go there the employees are standing around talking to each other completely ignoring customers that need help or they are hiding in the back. When they give advice, it's WRONG!
Go F yourself. LOWES SUCKS! AND SO DO MOST OF IT'S IGNORANT EMPLOYEES.
JONESBOROUGH TENNESSEE IS THE WORST LOWES!!!
Half the products break within 2 years and are out of warranty. CRAP!!
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Maybe they work in the back. We have to work in between helping customers we cant just stand at the front waiting foe you to walk in.
And why are you asking advice? You got in your car and drove to lowes ready to spend your money and you dont know what youre buy or doing??
Also we dont make the products at lowes... So your complaiint is with dewalt, troy bilt,whirlpool.
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Funny how Home Depot can answer any question and if they can't, they find someone who can.
Everytime I step foot in Lowes, it's a bad experience, from broken, sub-standard supplies, to no supplies, no customer service, lazy, rude employees and never have been able to get someone to help me load anything in my truck.
Never have any of the above problems at HD. So who's the bumbling idiot now???
And before you say, Don't go there,it's where my bosses account is, I have no choice.
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Bosses account? So are you a contractor? Are you a contractor asking a lowes employee what you need to do your job and how to do it? Kinda funny you dont know what you need to do your job or how to do it and are mad because someone else cant tell you.
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When my son died a customer found out and said f your kid you customers are the worst I ever had to experience and I been in retail for 20 years I finally had enough and quit customers and workers can kiss my ass 5 years I gave and f my kid you people have no morals
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My experience with Lowes or Home Depot is that the employees by design are mindless bottom feeders who have no clue when being questioned by the customer. Lowe’s pay scale limit the employee population to minimum wage types. If you can’t walk in and figure it out for yourself, don’t expect much help from the staff. The problem is that corporate wants to make money. The budget for skilled labor does not allow for skilled tradesmen to help the consumers.
That’s why expect nothing and you won’t be dissapointed
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Re: Re: They fixed this on monday It’s not fixed
I just bought paint and tools online to pick them up. Upon calling Lowes 7 times I was hung up on . When the jerk answered finally . He answered ,’what’ I said I’d like to find out what happened to my paid pick up order for paint? Red vest said I work in paint I can’t help you and hung up. I cancelled my $4000.00 order and now my mo EY is held up by Lowes and so is my job I’ll be fired from ! LIWES FUCKING SUCKS ! And they suck all the time
Lowe Martell California sucks
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The site is pathetic. I spend 6 to 8,000 a year and every single time that amount of an order crashes the system . Last year I cancelled my order and went to Home Depot. Lowes sucks If I were them I would find out who handles Home Depot’s website and recruit them to Lowe’s and pay them triple for god sake’s
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Belt
I bought a John Deere belt last week , first time it was used it broke . I took it back and they said it doesn't look like a new belt, it looks used and old . They refused to exchange it under their no question 30 day warranty. I got kicked out I got loud but didn't swear. I didn't have my receipt but when I called the home office they pulled it up on the computer. They mentioned the no question refund. The guy first told me I wasn't even in the store on Sat. Then I might have bought it but that one ain't it. I don't pay full price for anything. If it wasn't for my friend needing to use it I would have hyst paid $9.00 on eBay in stead of $39.99. I will go to small claims court not for an exchange but a full refund..... everybody ought to use eBay and put these middle man thugs out of business. And use the air own contractors...!!!
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Didn't even know!
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lowes
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Thank you and have a great night~
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The BBB really? You know how many complaints they get a day about just retail stores? You have a better chance of getting Hillary to admit she shared classified information.
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You are correct. The average Lowe's install job is passed through many hands before finally landing in the hands of the chosen service provider. Unfortunately, things can easily be messed up along the road if people don't pay attention or care about what they are doing. The installer has alot of things to pay attention to during this process, measurements, paperwork, communication with sales associate's, product inspection, and finally the installation itself. This is further complicated if it's a work order job, sometimes cleaning up behind another installer that didn't satisfy the customers needs. That said, you aren't going to be able to satisfy everyone 100% of the time. Anyone that has been in business for themselves knows there are those customers you get every now and then that just want something free, or paid for basic "bare bones" product and service then regret not having upgraded at the end and refuse to pay until we throw money and service at them trying to pacify. Lowe's has a process for all of this, and as long as it is completed properly on ALL ends everything works out. Installing for Lowe's can be a headache even if you do your job well sometimes. It's just the nature of the business. I always try to put myself in the customers shoes. This is their home we are dealing with, their castle that they work hard to pay for. They aren't always going to know what's right for the situation and will likely need guidance along the way.
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Re: Lowes
By the way, in the long run, they are not cheaper and can sometimes cost you more money. Better off to shop at your local independant retailer.
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You must be. You have very poor grammar and punctuation, so you must have not gone to school and trained yourself at home. You aren't doing very well just to warn you. Your self training is making you do things wrong.
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Surprised you need to remember that Anonymous Coward is the Lowes Cleaner. His job is to convince everyone that Lowes is some type of Demi-God. The fact is Lowes is Dead. The only thing Anonymous Coward needs to do is plant the Headstone.
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can't blame the installer for your stupidity
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Re: lowes
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Cut the door hang it what’s the big deal? I can properly cut and hang a door. Stop whining me and earn property or go to McDonald’s
For Christ sake two pages of whining hang the dam doors . What can’t be trusted with a skill saw then quit !
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Lowe's doesn't install anything...
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Re: Lowe's doesn't install anything...
My complaints go to whoever I wrote the check to, not who they wrote a different check to. The court summons would also go to whoever I wrote the check to.
Subcontracting does not remove the contractors responsibility or liability.
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Lowes does a very good job making sure the installers do a good job. They even do surprise job inspections and get the drivers license # from everyone on the job site too make sure they are on the company roster and have passed the background check. They look at the job, our clothes. They make sure you have a power strecher and the proper tools. They customers in most cases cause most of their own problems. They think that since Lowes is a huge company they can call the store and make some sort of complaint and get a partial refund!!!
I really enjoy working for Lowes and find them to be very professional and they really want the customer happy.
I feel that most of the complaints on here are not telling the whole story. On the rare case that we do have a customer complain the store faxes us the work order immediatley. We have 48 hrs to get the work order scheduled and we have to notify the store when it is scheduled. We have to get the customer to sign that they are satisfied with the repair!!
Most of the complaints we get are really nonsense!!!!
Remember......two sides to every story. I send Lowes a lot of business every chance I get.
KY
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We have a botched fence job here in Iowa from a subcontracted fence company in Missouri!! Getting the run around from the installer company, have been lied to, sloppy sub par job was result. Will be contacting Lowe's tomorrow but not holding out much hope judging from the horror stories we have read about how crappy Lowe's treats their customers when there's a problem. Wish we would've read some reviews FIRST!!
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In this case, Lowe's is 100000% responsible for the bad fence, regardless of their attempts to weasel. Apparently they don't know much about the construction contracting bidness.
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We wear our uniforms and drive our trucks with our companies name on them. Now Lowes wants us to wear their shirts with their names on them that we have to pay for, and put their signs on customers front lawns when we do work for them and heaven forbid we put the signs on our trucks, and to make sure we park our trucks in the street and if we park in the driveway we must have oil pan shields. And they want us to give customwers thank you cards that they never have in stock and that we must pick up because they won't mail them out. Well, just recently we were put on hold for any jobs because of the failure for a sign not being on the lawn. Lowes sends out a rep. to check us out and talk with customer about how we are doing . Gee we are big boys and girls here and not in kindergarden Why in the world would Lowes hire us out and expect us to buy and wear their uniforms put up their signs and give out their thank you card.
All the other contractors we do work for use our company for our reputation and integrity and honesty, and they do not expect us to buy and wear their uniforms. Now, think, we go to a job that was sold by the other guy, we do our work in our uniforms and then we must go to the job site for Lowes and switch uniforms, and then we go do another job for the other guys again and we must change out our uniforms again. Wow what a mess, and again heaven forbid if we have any tools or supplies or buckets with the other guys name on it at a Lowes job site, because they let everybody know who did it and threatens them with their jobs to everyone who is reading the emails. Lowes also gets comments from customers for everyone to read
And they say they aren't responsible for the subcontractor. I don't get it. I wear their UNIFORMS SO DO I WORK FOR MYSELF OR DO I WORK FOR LOWES. Lowes does not pay for our workmans comp insurance or our truck insurance or our taxes. Lowes wants the whole cake so they can eat it toooooooooo.
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OMG-DO NOT HAVE THEM INSTALL/REMODELING OR ANY HOME PROJECT! THEY ARE YOUR LIVING NIGHTMARES!!!!
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Id really like to discuss this more. anyway we can communicate further?
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I know they hire subs, but they should hire people that
know what they are doing. I paid Lowes for the installation.
That make them resonsible. They are the one who should chase down the sub.
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1. Is a 1 year labor warranty against defects
This means that though it's the installer's responsibility to repair any of his shoddy work, if he refuses to or quits, then it IS Lowe's Responsibility to fix the job utilizing another contractor.
2. That the job is not complete until the customer is satisfied that the work is done within the scope of the contract signed.
I do work in an installed sales department.
We ALWAYS take care of our customers...
Even bought an entire roof once.
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You are also and incorrect coward. Lowes uses subcontractors who take their own taxes out. We are not employed by Lowes although alot of their requirements for subcontractors implies that we are employees. They have big lawyers who know how to make it all so that the advantage is all Lowes all the way around. Corporate America wins again.
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If a customer slips and falls on a piece of plastic from one of the bundled pallets that was left by an employee they don't go and sue the employee, they sue Lowe's. This is the same case with the contractors they hire. I've seen good contractors dropped and exchanged for terrible ones. Then again, that's the Lowe's way. They have a lot of terrible employees who do nothing but text on their phones and hang in groups chatting with each other while ignoring customers and nothing happens to them. But, the hard workers are expected to pick up their slack. Customers are starting to see this, at least at my location and are getting fed up with the way these managers are running the store and caring less about the customer satisfaction they claim to stand by. Bottom line: Don't send a contractor to do your installations if you aren't going to stand by their work. People pay good money for installations. The least they can get is what they paid for, the first time, not second, third or none at all.
Lowe's if falling apart and hanging themselves by having less full time staff and throwing new employees into the fire to train themselves. They claim to have training but it has nothing to do with the real world. And don't even get me started on their very 80's computer ordering system. HD runs rings around them when it comes to doing special orders. Enough of my ranting.
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If you need home improvement , don't be sucked in by financing specials. Don't deal with a general contractor who has no face, or name , remember the lowes employee that makes the promises to sell you the job is not usually knowledgable about construction .... Only what big box taught them. Check the material closely, very often the material sent to the job site is picked off the top of the pile.... Not checked for defects. Many special orders are never opened at store level... Sent to your house blindly without verifying quality or quantity etc.
Yes lowes as general contractor, is responsible for the subcontractors work . Sure they will say otherwise!
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My story is going to Arbitration with Lowe's.
I normally would not write on the negative,
However I'm compelled to share my failed impact window installation. I purchased and contracted with Lowe's to install three impact windows in my home. After three failed install attempts by three different contractors and failing by the city inspectors for improper installation, they are trying to buy my silence with a full refund if I sign a "Release of Claims" oh' and they promise to get them to pass inspection even though they are damaged.
1. Windows always arrived damaged.
2. Contractor's mishandled and damaged them further, even to the point of voiding the factory warranty on one occasion. The hammer picture above separated the side frame from the top frame by more than 1/2",
3. Windows failed city inspection as they could not be opened, egress requirement.
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The proper channel for this is CPO. They are the go between for Lowe's install jobs.
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What's the story here?
That being said, "sucks" sites are, in my opinion, all right and I think companies would do well to address the concerns there *if* they contained any sort of constructive material. Typically all they are is "F-so-and-so I hate 'em cause they screwed me". How does a company address that? Especially when the weight of the internet dogpiles on. Should they try and get them taken down? Of course not--it only makes them look like bigger asses.
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Re: What's the story here?
Well some more truth is not all installer are required to have licences.
What??? It might pay for the consumer to understnand the bargain they are getting, before making the final decision, The installers (some licensed as handyman and some as licensed contrator) recieve much less pay for the install that they the customer purchased. Yes... Its true, the customers agrees in a round about way to allow or give slighty less than 1/2 of the install price to the big corpration. See how easy it is to understand.... The installer is out there trying to earn a living on about 1/2 less than what it is really worth.. So if you want a good good and a honset price and fair chance... go some where else. Quit your feaking whining, after all it is the customer that is screwing themselves, they are giving their money to the wrong people. I know about now your really ticked. Yes I can see it from here. If you the customer are too lazy to go out and find an honest contractor on your own then dont go crying here. It's is true the big box corpration try's to find good honest contrators, that will work for less,, and they have them, the big box stores are a go between and get a nice chunk of your change for the privilage, I have heard it say somewhere that the installs for these types of programs is a real cash cow for these big boxes.
And the last truth is this, how they make lots more of your money it is to make you believe that they care and love you. By the way does any one understand the word manipulation? The customer does not read the fine print the customer agrees to the big box contract, then steer the customer to the installer for a nice fee, and installer is only going to do the bare bones minimun because they are knuckled down so low on their share of the money. The contrator will want more mony for changes because they're already working of a lot less than the private contractor over there that is not working for the big. box. Now the last truth. The reason the non big box contrators won't lower their prices to the consumer is because they want a nice share of the apple pie that the consumer is giving the to the local big box store... The customer in truth wants something for nothing because the customer is stupid or lazy and the big box allso likes something for nothing and they get thier share because they are not stupid, and the installers just want something. If you want a top notch job go find one of the installer or ever former installers and have them to do the job for you. They have back grond checks and really need a good job once in while. Oh and one last thing, if a customer being righteous understands what I just said then. Well ok so if you agree or disagree it is your right and your privilege but at least think about it.
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This is why me and my dad...
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Re: This is why me and my dad...
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Re: This is why me and my dad...
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Re: Re: This is why me and my dad...
All our people start between minimum wage and $12.00 an hour. Half of the store employees are on State assistance for food, electrical, medical, etc...
Most of the employees are not an expert in their field or job position, we have four people in our plumbing dept. who know zero about plumbing.
The only thing Lowe's has that is good for the employees are the benefits but the pay SUCKS, it has not kept up with the times. Who and the hell can live on $10.00hr. Lowe's employees need to get together with employees of Home Depot and start a UNION to benefit the employees and bring the wages MAYBE up to $30.00hr or at least $18.00 hr. for most positions.
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Re: This is why me and my dad...
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Corporate Domain Name
I guess Lowes dropped the ball on this one.
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Actually they are directly responsible, client has no contract with whoever Lowe's subcontract the work to, they have it with Lowe's.
The subcontractor is 0% liable to the client for the botched job but they are liable 100% liable to Lowe's, who in turn are liable to to the client
When you subcontract work like this, your subcontractors mainly represent you, not themselves. Which is why companies should always pick their subcontractors very carefully
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Re:
Yes the contractors are independent,the contractors are also
security screened,their job history is checked,Their work
is rated by customers on a weekly bases and if it drops below a set percentage the contractor is let go,lowes seeks
to find the best subs it can find,and does a pretty good job of it,
their pay scale is set to try to draw interest from highly
skilled people,and for the most part does.
The sub is 100% liable and worried about pleasing the customers,at risk of loosing their job,and can be penalized
easily due to their contractual obligations with lowes.
Customers are trying to scam lowes more and more by making false accusations and playing lowes against the subs and vis-versa,trying to get somthing or everything for free.
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The customer is most of the time the liar, and will say anythng to get more from the poor installer. The install was created by the big store, yet even then the so called cutomer doesnt see that they have agreed to in installed undersold by the big store so that change orders can occur or that so called true dumb as a rock sales person, doesnt know what they are doing and never will because of the way the big box system works. So here is the truth the basic install does'nt cover jack in any way or any shape. The basic install is for nothing but the basic. The fact is the old install was done 48 and one have years ago, and the new install doesnt work that way, but tough to the consumer, and a change order is needed because it will never work that why today, and the big store gets another 35% on top of the 46% they already took for the basic install.
Wake up people the name of the game is to make money, big business is to make money off the customer and the installer, quite the bitchen and pay attention.
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look at both sides of the argument
So who is in the wrong and who is in the right on the subject of the fence? Probably a little bit of both. You want a chain link fence that is escape-proof, then you have to do a little more work to your yard to make sure there are no dips and valley's. Chain link fencing can't make quick elevation changes, because you have to stretch it very tight, and stretching it makes it straight. If your lot has a lot of those dips, you need a different kind of fence.
However, the moral high ground goes to this guy. As soon as Lowes tried to mess with his freedom of speech, they crossed the line. Yea, he might be a pain in the ass, yea he might be completely wrong, or hell... even outright lying (I don't think he is), he might even have some sort of mental issues (I doubt this, as well) but he certainly has every right to critisize and complain, up to the point of making threats or outright slander. So, piss off Lowes, I would never shop somewhere that uses legal threats to try and intimidate people, especially when they have no real legal standing, and are relying on their size and bankroll to push people around.
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Re: look at both sides of the argument
When I bought a Corian countertop through Lowes they gave me very explicit instructions about the preparation that must be completed before they would install the countertop.
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Re: Re: look at both sides of the argument
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Re: look at both sides of the argument
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Re: look at both sides of the argument
I read a complaint not to long ago where a man said he felt threatened when he walked into a lowe's store and would never shop there again. What he didn't say is that he threw product at an employee and screamed in another employee's face that he was going to take them out back and throw them in a dumpster. Raise your hands if you want to help this guy! I have never known a customer to tell the truth and they really hate it when you catch them on it. Its only human nature to not try to help a person that only knows how to yell or scream or threaten.
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Re: Re: look at BOTH sides of the argument- - ?!
Appears that YOUR type of people are "entitled" NOT to "work" for your living! Just another one who gives them all a bad name! Where's YOUR proof of what you just made up?!
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Re: look at both sides of the argument
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That would be the subcontractor! I have purchased many items from Lowe's, and had them "arrange the installation". When the person is done, I write the check to the person who did the install. The only check I write to Lowe's was for the actual parts. I do not write out any check until I am satisfied with the completeness and quality of the work.
To those people talking about doors being left off or fence not properly installed, don't pay for it until it is done to your satisfaction. If you use a credit card, you can put a "cancel" on the payment pending dispute resolution.
As for the sucks sites, my biggest complaint with them is that they usually morph into a bunch of posts where people give opinions with no facts to back up the comments. The original poster may have their facts right, but the respondents are usually just slanderous.
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Never stop payment
Florida statutes allow for award of triple damages -- all the contractor has to show to win is a voided check. Once paid, one's only recourse for sloppy work is court. Like others have said never stroke a check until the work is done to your satisfaction.
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Re: Never stop payment
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Once again your wrong and I will tell you tahat the system at Lowes is not set up as you state. No way did you write out a check to a subcontractor the many times that you have purchased items. If this were even remotely true you would also know that the customer has to pay for the job before they even have the installer call you to set a time to install your item.
Your last paragraph apparently refers to yourself because you not only have any actual facts you are down right untruthful.
Now for your other post indicating that one has to work cheap to subcontract for Lowes, once again you know nothing about what you are posting about because our company subcontracts for Lowes because they pay above average. Yes they do require background checks and a book long application but we run two crews and are overly busy at times, and the customer has to pay for specialty supplies etc., Their pay rates are normally above their competitors. I have checked and our company has been areound for three generations. My husband and I have been in business ourselves for over 25 years and subbed for several big and small companies and the small ones are the worst. The owner of these stores are as bad as the managers and corporate at the big stores. Its the same every where basically. The subcontractors are getting screwed by the customers and the company. So Anonymous Coward please stick to the facts and if you don't know them please don't make them up as go. Subcontractor
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Response to: Anonymous Coward on Sep 26th, 2007 @ 7:16am
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Re: Installation
HERE it was not at all like you said,,
The contract was Written By a Lowe"s Associate
I know this for a FACT- His sister told me he made a nice fat Commission off this sale and overage he charged me.
Then when The payment was due my Check had to be Written out to LOWE'S.
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wow
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That said, Lowes is not the only place to get a fence. There are actually fence companies that do this and only this. If you get fence from a big name because you have their credit card and it looks like a good deal with the savings chances are the cost is saved somewhere . This looks like they saved it on the installation.
If you look at his site and see how much the fence moves that is in part that it is a small gauge wire fence and you can attach a wire that runs through the bottom that is a fix for this.
The posts moving looks like they put bags of dry concrete in the holes. Not always the best option, saves time and money though. This is also only talking about one installer, his or her experience or lack of shows.
Lowes should fix the problem, as I am sure there is a warranty . The fence should also be paid for maybe minus the labor . That will keep the bill collectors from bothering you .
I hope the next time this guy needs fence he shops around and doesn't choose the big guy just for the price. I do think that Lowes should also check out the work of their installers. It is their name on the line in the end not the installers.
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Sucks
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Decreased employee hours results in a domino effect:
1) fewer employees on the floor/registers
2) unhappy customers, leaving without buying or going to the "big orange box"
3) good employees leaving for other companies
4) decreased revenues
5) stock prices plunge...
6) unhappy customers post "sucks.com" websites
7) fewer customers
8) repeat until stock values near zero...
Business economics 101, courtesy of Lowe's
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A year of so ago, Lowe's finally realized that Home Depot had become the punch line to every "bad customer service" joke in America and struck back my inflating their payrolls and flooding their store aisles with red vests and "WOW" customer service.
And it worked.
Now that they've won over most of the DIY crowd and a sizeable number of contractors, they feel it's safe to just cut manpower to the bone and say to hell with the customer.
Everyday over the last couple months I heard comments like, "You guys are getting more like Home Depot everyday", and "What happened to all the help?"
Bottom Line? Bottom Line! If Wall Street is happy, Lowe's in happy. So if you own Lowe's stock and are waiting for that dividend...get used to waiting in long lines and looking down empty aisles for those (no longer easy to find) red vests.
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Re: Re:Lows sucks
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Re: Re: Re:Lows sucks
LOWES DOES A CUSTOMER SURVEY AND THEY THE STORE ALWAYS HAS A VERY LOW SCORE BUT THEY DON'T SHOW THAT SCORE ANYMORE , BUT THE INSTALLER MUST STILL BE BLAMED. OH, ABOUT THE CUST SURVEY I'VE CALLED SOME CUSTOMER THAT GAVE US A LOW SCORE AND I ASKED WHY AND HOW COULD HAVE IMPROVED OURSELVES, AND GUESS WHAT THE CUSTOMERS SAY,"I NEVER A SURVEY TO LOWES' YOU CONTACT LOWES ABOUT WHY A LOW SCORE IF CUSTOMER NEVER GAVE THEM ONE. THEIR RESPONSE DID YOU WEAR YOUR UNIFORM DID YOU PUT UP YOUR SIGN, THEY NEVER EVEN ADDRESSED THE REAL ISSUE. WONDER WHY SOME ONE GOT CAUGHT NOT TELLING THE TRUTH---------
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Re: Re: Layoffs and firings
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Re:
Resort in Charleston SC this is multi million dollar property.
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Re: Re:Thank You!!
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Re: you are so right.
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Re: Re: you are so right.
The last 4 years has change that totally around. They say that the sales are down and they cant put more people on the floor till the sales are up. That statement made my head hurt. I really wonder how far up the management pole that theory goes. People go where there is service, price is secondary. When they do hire people the so called HR person has themsign a bunch of papers watch a few films amd toss them in a department by themselves on a Saturday afternoon. Dont know how the management team is in your store but it depends on how well you kiss up to upper management as to if you are promoted. We have a dept magr that is 22 years old with no prior mgt experience. He was a part timer that was made into a dept mgr in 2 yrs. I'm have the same feeling as you if they would give the depts the people needed the money would come. Dept I work in is suppose to have 2 specialist and a part timer minimum. Ask where the part timer was they said that the store doesnt have the hours for one. Asked who got the hours that Im suppose to have and I got no answer. It went to a pet of one of the managers. But thats another story. Well got to go. Getting worked up on day off. Thinking about Emailing Larry S and venting a bit with him and see how well the open door policy works LOL.
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You get what you pay for.
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Really?
My job was created because my company had no customer service.
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Sucks Site done right?
I formed Milan Properties Suck after my management company started screwing over their tenants (including me) on a regular basis. At times we didn't have hot water, working heat, and more often than not these issues went unresolved for months - ans sometimes they never were resolved at all!
After several tenants learned about the site and started contributing it became a productive place where victims of this management company could get help with their problems.
Yes the management company in question (Milan Management/Properties) has sent me numerous cease and desist letters threatening me with legal action and NEVER following up because they know the things posted to this site are true - and because they'd be smacked with an Anti-Slapp motion. Suck sites work....if the company pays attention to the issues at hand and resolves them....
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botched installation
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Re: botched installation
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free speech
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Re: free speech
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All newly installed decks and fences falling down
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I am a sub-contractor for Lowe's
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Re: I am a sub-contractor for Lowe's
So don't be trying to blind the eyes of the customer try
to make a good living else where if you can. If you can't
Then I want you to knows this you keep on installing for Lowe's because it is only a matter of time before you will be out of business.
Lost river
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Re: I am a sub-contractor for Lowe's
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Another Lowes victim
DOES ANYONE ELSE SEE THE INHERENT CONFLICT OF INTEREST IN THIS?
When I sold the house, I had to give a flooring allowance of $1200 because of the tear in the "new vinyl flooring."
I avoided Lowes opting for Home Depot after that, but at the end of the day, there is really no difference between the two companies. Both lack integrity, but they appeal to our desire to keep our project costs down. Unfortunately, in some instances, it ends up costing us on the back end.
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Lowes Does Suck
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LOWES POOR CUSTOMER CARE
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Re: LOWES POOR CUSTOMER CARE
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Re: Re: LOWES POOR CUSTOMER CARE
The Plumbing Department used to be one of he best but most of the ones who started have retired. They are so busy as understaffed that they sometimes are too rushed to help.
I went back three times before I got my problem solved as happened to find an employee who wasn't busy.
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Re: LOWES POOR CUSTOMER CARE
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another poor customer service complaint
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Poor customer service support
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Re: Poor customer service support
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Let's not forget the customer who asks you for your advise on how to do something, then tells you your wrong. Even if you can provide product instructions as to the 'how to' yet you're wrong.
My personal favorite is customers who openly admit they have not 1) read the directions, 2) read their contracts 3) want to do things 'on the cheap' and when none of the above works for them, it's MY fault.
For $8.28 an hour (just to supplement my pension) I'm about to tell retail and Lowe's to take a hike. I can't cover 2 departments (due to lack of scheduling) cover 'code 3 to the front' AND answer my call button in less than 45seconds. I haven't been able to figure out how to grow more legs, and more arms, and be 4 places at 1 time all for $8.28 an hour. When you the customer can tell me how I can do all of that (because we know you're always right - NOT!) I'd love to listen. In the mean time, the next time someone tells me "I'll have your job" because Lowe's no longer carries an item (like we're the only store on the planet) I'll gladly hand them my little red vest and have them do the job...
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Re: employee
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You are correct with the 1 out of 100 customers. Yet every shift, there is that 1. I've since learned that I give the customer all the information (including a hand-out that I've printed from home and keep in a file on re-occuring questions) I have on a product or procedure, when I'm told "I don't believe that" I can do nothing more than walk away from the customer. I've done all I can do and if that customer isn't happy with my efforts to give him all I can, then I can do no more but walk away and he/she can figure it out themselves - I mean after-all, it's a D.I.Y. store, right??
I've had SEVERAL customers tell me "Well you're the expert!!" and I reply "No, an expert makes $125.00 an hour for their design techniques, I make $8.28 an hour" - that's as honest as I can be (and I tell them just that!) I've also had to go into great detail and explain that Lowe's doesn't train us to do everything a homeowner wants to do nor trouble shoot every problem that can arise being a homeowner. Hey, fire me for being honest, right!?
But you're right, I often wonder how people act in other stores, and if they ask the stock clerk how to make a dish they read about in a magazine once, a couple years ago, then get mad because the stock clerk doesn't know EXACTLY how to make the dish 'in some magazine' they read and throw their groceries at that stock clerk and storm out the door vowing never to come back and spend a couple hundred dollars a year here! (Our store averages $170,000 a day in sales and have often hit the $1,000,000 week in the summer).
A tourist who was in town on Spring Break who had blown thru a red light, (coming close to hitting a pedrestrian in a cross walk) upon me asking him to sign his traffic summons stated "I'm never coming back here! I looked around at the thousands of people walking the sidewalks and driving the roadways (like the 100 days of hell at Lowes) and said to the driver "I don't think we'll miss you" I keep that traffic stop in mind when people tell me they're going over to the 'orange box store' or never coming back.
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Decided Not to Post-Well sort of...
As for the retail employees, I feel your pain but having worked in both retail and banking for years before moving to the corporate world, all I can say is, that is the nature of the job. There will always be unreasonable people - customers, your boss, shareholders - whatever. These are an ever present part of the retail enviornment.
Yes experts do make more per hour, and if I wanted an expert I would hire one. When I go to Lowes, I expect the hourly wage worth of service because after all I am doing the project myself. If I am dumb enough not to ask questions then that is my fault. But I do expect someone to be avialable in the asile and I expect them to be polite. My problem with Lowe's as well as other big box locations is lack of service and lathargic 16 year olds who could care less that I am shopping in their store.
If you want really good service - SHOP LOCALLY! You might have to look for them and they might not be 2 blocks from your house, but it is worth it. 99% of the time when shopping at a discount store you get what you pay for. I will pay more for better service. Why give it to the CEO when you can give to the local family owned shop.
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installer facts
DISADVANTAGES: Installers are paid approximately 70% of retail price,- Lowes keeps a third.
Lowes expects installer to supply certain basic install material instead of the customer, as per contract.
Little or no fee for "haulaway" of large difficult to dispose of items.
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Re: installer facts
the end of story. period so dont be freaking lying to anayone else you pice of turd.
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customer service
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Customer Service
First lets think - A guy who works in the electrical department of a big box store make about $9.00hrly. And electrician makes about $55.00 - both are supposed to know how to rewire, voltage, amps, etc and everything about a customers home and how it's wired and 'I'm looking for one of those switchy things". If you want to purchase a ceiling fan for 5 times what they cost now, then go to the service desk and ask that the associate in that department start making $55 an hour.
Let's think about the poor chump in the paint department. Last I checked, murals, faux finishing, color coordinating, interior design are done by professionals. Professional such as interior decorators and artists demand a higher price than a guy that mixes paint. Yet the guy that mixes paint for $8.00 an hour is expected to know (according to the customer) how to faux finish everything, what colors are used in a Tuscan valley wall mural found in a magazine.
Pay the guy who mixes paint $100-$125 an hour for this professional wisdom he's supposed to have, and see a gal of paint go from $25 a gallon, to $100 a gallon.
Like the guy above, I don't ask a grocery store clerk how to make Beef TarTar. I go into a grocery store after having researched the 'project' myself and with list in hand, find the necessary items myself. I don't get upset with the dairy manager because he doesn't have the type of organic milk I prefer. He doesn't do the ordering. I don't "Umph" when the woman in the seafood department doesn't have an idea for a 'side dish' for the shrimp and scallop dinner I want to prepare for dinner. I don't 'roll my eyes' when she says "Um, it's a personal preference, everyone likes something different" I don't storm out and leave everything in my cart and vow never to return.
If you believe these types of people are few-and-far-between, you must live in Fantasy Land. They're every day, every hour, and every other customer.
We as "untrained and inexperienced" Customer Service Associates have no way to pull a rabbit out of our hat, tell you what the electrical diagram is in your home because we've never been to your home, what that 'thingy' is you're looking for (as you make hand signals), and what I think you should paint your laundryroom,(the one I've never seen).
Call us what you will. Lowe's, HomeDepot are big-box DO IT YOURSELF stores (DIY). We as employees do what we can, for the money we earn. Wouldn't you think we'd like to all be electricians making $55 bucks an hour? Or a plumber making $100 an hour? Or an artist billing $125 an hour? We wouldn't be working at a DIY store that's for sure!! We wouldn't need to. We'd know more and could ask for more based on our knowledge and expertise in each field/department. If you want to pay more, hire an professional. If you want to DO IT YOURSELF, go to a DIY store. That's what they're for!!
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Good job!!!
He gives you two thumbs up for a well written letter
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This example maybe just a little out-there, but not by far. I loved the Lowe's Christmas commercial where the Associate had to continually guess what the customer was looking for. Now THAT commercial wasn't out-there, it was quite real. The other Christmas commercial got me too where the woman was asked to be the customer's personal shopper for his wife. That too was based on real customers. Yet, if I spend 45 minutes being a personal customer assistant, how do I assist other customers and answer their questions?
At a morning meeting, our store manager had to re-emphasize that customers do not read directions and that WE were to read the directions directly from the product to the customer. I agree, it's a Do It Yourself store and I can only do so much or give so much product information. What a customer does with it when they go home I cannot control but I'm held responsible for. All for less than $10 an hour.
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Lowes sucks
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Re: Lowes sucks by Teresa Allen
Same thing happens in the paint department at my store. Customer chooses a color, we make the color, we show the color to the customer by putting some of the paint on top of the can, customer says that's the color, yet when they get it home, it changes color.
It's magic I tell ya, magic....or something.
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Lowes Hiring Methods
I'm 54 years old.
Applied at another Lowes store, came in for an interview, and was told "there is no person by that name working here". Asked to see the HR manager and was told "that person is not available", asked to see the manager, same response.
Something is wrong here, when you go on-line, apply, get a phone call to come in for an interview, then "mind games" are played out.
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Re: Lowes Hiring Methods
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Re: Re: Lowes Hiring Methods
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loews sucks
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Re: loews sucks
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lowes
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Re:
See water damage? You have to state it and then say you wont do the install until the water damage is repaired.
I went to do a detail on a entrance door. The right side of door looks like it fell out of the door framing of the house.
Somethings not right here. See, I look closer. I reach my hand inside doorway frame and grab onto plate. I tear a piece of wood off it very easily. Oh look what I find, termite shit on wood.
A lot of you installers would not have bothered to look and you may have gotten screwed in 11 months 20 days because the door fell out again. And maybe sued because now the brick work fell out too and the front of the house tilts to the right.
We told Lowes were not giving a detail until the lady fixes termites.
Some of you guys forget your COC! Thats a no no. Lowes can screw you in ten different shades of grey for that one.
Maybe they said don't worry we know you. Then complaints come in for that job and not only do they not pay you but its hell getting a COC now Right!!
Did you not give them the invoice for the job? Did you save the fax receipt to prove you sent something to them?
I never had a prob geting paid, so i say what did the installer screw up.
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Lowe's Installers!
It all started out GREAT!!! Money was rolling...the communication lines were open with the install sales team and the store managers. They had us think we were gods! Until...After the first six months they withheld payment on one job. The next six months went by and they withheld payment on 3 jobs. The next six months went by and they starting holding back and not paying money. This is a game they play with their subcontractors. When business is bad at Lowe's they are hosing their sub-contractors.
Honestly, I seriously doubt that the fencing contractor on the job got paid for the install! You can bet your a$$ that Lowe's made a bundle on this. One thing is for sure...the customer did not get their money back.
Anyway...after 2 years of getting hosed by Lowe's we somehow financially managed to drop them. They owe us over $25,000.00. I have spoken with an attorney and we do have just cause to file an action against Lowe's but it would be better if we could find a multitude of other installers who have experienced the same problem.
Go to Craigslist.org/Milwaukee and look under skilled trades to get in on class action lawsuit for sub-contractors.
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Re: Lowe's Installers!
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lowes
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Re: lowes
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Bad Wallpaper
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Your Bad Wallpaper??
To me, it sounds like all of your RUN NUMBERS or BATCH NUMBERS didn't match. Seems like you bought some of the INSTOCK paper. Customer's just like you, buy wallpaper from 1 Lowe's, get it home, and decide they don't like it and take it back to another store. RUN NUMBERS are going to be different depending on the shipment and when it's shipped. It's not a new concept in wallpapering, nor is it a new concept to selling wallpaper. You wanted cheap and didn't do your research on the product you purchased.
LOWES is a DIY store. If you didn't educate yourself on wallpaper, how to purchase and what to purchase, there isn't much ANY Lowe's can do for you.
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Lowe's window installer, Monroeville, PA
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Pella
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still sucks
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Whoops for you-
You've lost not only MY entire family's business, but that of every friend we have(and most are in the construction business); and I'm making sure that anyone who will listen- will know of your lying, decietful, cheating TACTICS.
I even got this e-mail address while I was perusing YOUR worth as an employer fromONE of the MANY websites ( http://uhacc.org/forums/index.php?action=display&board=3;threadid=1509;start=0) that tell of your lying cheating STEALING ways ! Guess I should've done that FIRST. AND I'm forwarding these links to the BBB, the news stations and every single person i can think of.
We have bought ALL of our shoddy appliances, compressors, lumber, carpet, flooring, hardware and even lightbulbs at Lowes for years because they were convienient to our proximity.
We have been ignored, treated rudely and discounted VERY often. And GOD forbid you should try to seek out a manager! THEY are the WORST!
I recently went in and placed an application for employment in the Owasso, OK. store.
I must've been insane. But I sincerely thought I could be a valuable asset as an honest, hard-working, over-achieving consionable human being! Insanity! No WONDER you people can't keep help! Should've taken that into consideration... but I thought I could make it a better store because I, at least, DO have some integrity!
I did get called back for interviews because of my background as a cdl-holding truck driver and past employment history as a mechanic.
The second interview with one of the managers, one "j.d.," was ridiculous. That absolutely rude man didn't even give me a CHANCE. He almost DARED me to speak! Intimidated me INTENTIONALLY- He simply did not like the way I "looked," although I was clean, well-dressed, well spoken and groomed. When he walked in and took ONE look at me, his already irritated expression (SORRY- didn't know I was BOTHERING him when he had 'other' things to do than waste his time on an ugly broad)turned to one of complete disgust. I am not a "pretty" woman, and have worked HARD in "mens" trades since 1984... I have had to EARN my living the hardest ways possible- performance and integrity.
When asked why I would be a good employee for Lowes, I responded that I was friendly and helpful, hard-working, I would NOT lie to them, I'd show up EVERY DAY before I was scheduled, and if they needed me, all they had to do was call and I'd BE there.
He responded to that with a smirk, deliberately and intentionally looking 'down his nose' at me, and said they'd let me know.
Which was actually a 'don't call us, we'll call you" answer, as clear and plain as the rather large nose on my face.
And, by the way- NO- they DIDN'T 'let me know-' ANYTHING!
So your managers are blatant liars, as stated in MANY of the posts I've been reading.
So much for honesty and integrity, which I hold dear and valuable...
THANK GOD I was shucked off!!!
Thank GOD I can now take my money and loyalty elsewhere!
Lowe's SUCKS & I for one, am ECSTATIC that I didn't get trapped there! I'm too good of an employee to waste on an employer whos' word means nothing.
BUT- you've ALSO lost a LOT of business because of your callous treatment of human beings! I'd give you the names of the businesses that my friends own, but I wouldn't waste THEIR privacy on such a nasty, deceitful company. As long as they're aware (& they KNOW me and my integrity), they can look to other worthier responsive companies who actually CARE whether they have business or not.
Pardon me while I call the BBB to make sure they've recieved our report of our personal experiences of your failure to comply with your warranties, and then the employment commission to report your failure to comply with state employment laws based on sex, color, creed, and all the rest of that crap that obviously means nothing to you.
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Response to: Anonymous Coward on May 6th, 2008 @ 9:45am
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Lowes really does SUCK
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Re: Lowes really does SUCK
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Re: Lowes really does SUCK
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LOWES paid up-front contracts are very bad for the consumer.
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pissed
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Re: pissed
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They suck
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BAD WINDOW INSTALL
Kennedy Enterprizes does not replace roten wood per my conversation with Marks wife. They just installed new windows over the wood but will come out and take the window out and install it again for a fee. I would of been more than happy to pay extra to get the job done right the first time. Lowes install sales need to cease.
This is where corporate is loacted and all you get is verrrrrrrrrrrrry bad service.
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Re: BAD WINDOW INSTALL
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MY STORE
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Re: MY STORE
From personal experience, most jobs are done correctly. The biggest problem with Lowes is they deliver incorrect door sizes more frequently than they should.
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Re: MY STORE
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Forget about the open door policy ... talk to HR and loose you job, you can be accused of anything by HR.
The GM's get five and six figure bonus checks by among other things not hiring people. Keep the payroll to a minimum and their bonus is bigger. Don't buy toilet paper for the bathrooms and their bonus is bigger. Don't repair, replace or maintain equipment and their bonus is bigger ... equipment is also the trucks that are rented to the public.
Get the picture?
This not even the tip of the iceberg.
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Lowes ripping off old woman...
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Lowes ripping off old woman...
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Lowe's Sucks
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Lowes doing a bad job on counter top
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Re: Lowes doing a bad job on counter top
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Working there REALLY sucks
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Lowes Does Suck
I am currently in the middle of a lawsuit against the company and the installer.
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Re: Lowes Does Suck
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Lowes Does Suck
I am currently in the middle of a lawsuit against the company and the installer.
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If Lowe's doesn't like negative publicity...
Lowe's really should be out of business by now. No one in their right mind would let this company contract a kitchen install - and I'm obviously not in my right mind. They've been trying to correct a catastrophic cabinet install for a year at my house - and they've still not got it right. Remember, when you use their install service, you get what they pay for - not what you pay for. Spend a little extra money and get someone who really knows what they're doing - not someone who can barely run a retail outlet.
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Yeah, Lowes Really DOES Suck
That first sheet was Lowes middle-of-what-we stock grade -- not much over $1/sf. When it wore out in early fall this year, we trotted back to Lowes and bought what we thought was the same grade -- very slightly higher price and still middle grade of what they had there. It lasted about three weeks.
$#$!!! I blamed myself for not realizing that what was about the same price eight or nine years later, was probably cheaper. I ate the cost of that first worthless replacement and trotted back to Lowes AGAIN, this time buying the best thing they had in stock.
And that lasted less than a week before holes appeared. I took a sample of the part with the holes together with my receipt to the store, expecting to get my money back without question, told the story, and instead of a refund, was told "Your problem is with the manufacturer -- we can't help you."
I contacted the national Lowes people; they said senior store management would get back to me instantly. They did, but between my schedule and theirs, we've only managed to talk once in at least half a dozen tries from this end and three or four from theirs. But they did send me a letter saying that my problem was with the manufacturer.
I'm sorry, but when a flooring which claims to be warranted for a few years lasts less than a week, my problem is with YOU, Lowes. You're certainly free to exclude traffic by dogs from the warrantee (but you'd better exclude high heels, too, because seeing what happened with puppy toenails I'm sure it wouldn't take small heels, either.) OR you can put up a sign saying that "Material is not warranted by Lowes -- contact manufacturer in case of warrantee claims." But DON'T claim a guarantee that you have no intention of honoring.
This story isn't over yet. Failing all else, there's a small claims court where words like 'merchantability' will be understood. And I'm sure there are other Lowes sucks website names available.
That Orange Store may not be great, but we got the (more expensive) replacement there, and it seems to be just fine.
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lowes sucks
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Re: lowes sucks
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Re: Re: lowes sucks
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It the same truth as jbuy a used car?
A truth sound like this-- the customer is the same when buying a car or a kitchen sink!
What ?
They (meaning the customers) dont know what the hell they are doing. Might be that the coustmers are stupid, or richer than all get out.
The complaint is this read and do your own math
if the install of the basic sink is about
280.00 installers get 188.00
ok sound ggod so far right 46-48 % goes to the big box store.
Now if the big store say we will deliver they might want
80.00 installers gets 35.00
oh whats this you did not read the fine print?? NO?
Why?
because you are stupid
Same sink sink size same location, not me making it up read the contract, cost shall increase with resonable profit of another 35% on any changes that you have not told us about.
So that covers the part where the customers is a freaking liar? Ya that is it in a nut shell, the custome who doesnt know shit about sinks and plumbing doesnt understand the part about defective substructure, superstructure, and points of attachment.
Well look at it this way the same sink in the same location
what does that mean in IQ level of about -2 ++ your stupid thats what it means. Your 40 year old sink is not the same as the new sink, the drain holes have moved or the sink is deeper or not so deep as the old one, and now you get to pay for lieing to us at the big store. What ever you do dont lie ot or piss off the installer he has already lost 2 hours because you did not not bring the sink home with you in the first place. Because you was to busing not wanting to pay the delivery fee.
But its not like the installer has not complainend before to the big store about the cost of the kitchen sink and how it is screwing the customer and the installer at the same. Remember the basic install is for the same sink in the same location that covers the basic install. And big business is only interested in makeing their money. The installer is just trying to make a living. And that is was the customer has lied about in the first place. See the big doesnt care if you lie to them, you already a contract based on what you told them. Big business could give a shit they dont care that the sink you bought dont work.YOu paid them already and they will fight to keep money because thats what they are there for.
So the customer gets home and then after the installer is there and asks where all the parts?
The customer states, and it is the first thing out the sobs mouth is oh they said they were included and supplied by the installer.
I'm amazed all the time by by the just how plain simple this one sentence is, the cost to the customer is covered by the goods sold, installation sold, to the premise????
Well crap, in english read what they sold you, that rights
youd think you be able to see that the big store didn't sell you a new faucet new dispozal or anythng else. What you bought was pig in the poke.
Ok call them and bitch em out, you now get the famous refund rebilled and really screwed. But customers you need to remember it was you'r lying that started this mess in the first place. The salesman or women ask you all the questions. You was just trying to save money right. But whom is the liar in the first place cant be the instller he's never seen you before , nor has been to your house, because if youd've paid the detail to find the real cost for a sink install youd've call it quits a long time ago.
So now 2 hours later, 2 wasted trips, the change order, a the delivery of the parts, you refused to carry with might be
122.00 more dollars or even 290.00 more
the big store get another nice 35% more and you aggreed to it when you signed the first contract so shut and pay the bill and quit your crying. See what i mean about your IQ
So don't be afraid to call your local carpet man, or tile man or roofer or local plumber. Ok now that you understand that its time roll over from bing f, and go back to school and learn how big business really works. Its the car you bought that was driven by the little old lady to church only on sundays.
Oh ok in the furture try and watch out for those big franchise stores, wait wait one more minute, one more truth, watch out for the big franchise, roofers, water hearters, and toilets, and appilance remmember this rule
The bigger the advertizing, inthe paper, the t'v, the phone book, the bill board, anthing that pertains to your house or anything that can get screwed.
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washer
when you have a true complaint, I learned this the hard way
we were at LOWE'S saturday my wife wonted a new cealing fan
but I reminder her, wait lets get it at wal-mart should we
have a problem they will replace with out you not geting upset to get it replaced. She said you are right we left Lowe's and bought one from wal-mart (remember the washer ?
you can't use while we watch tv because its so loud)
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payroll sucks
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Re: payroll sucks
Count 1 plus 1 = 2 and that the I/Q. you got. The end.
In case you cant understand this is a complaint site about Lowes not a site for the really stupid and that you
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I agree...
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Re:
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So here goes my thoughts Lowes keeps at least 46-51 percent
of the install price as the prime contractor on the installs.
Holy shit you say. Well it is the truth. Just do the math.
Attention any one thinking of having anything installed by Lowe's might as well have go check into the state funny farm.
Yes just keep reading the complaints that you read on this site and you will soon see and hear all kinds of truth about Lowes and the how they screw the customer and the subcontractor at the same time. With time you will be able to read in detail all the in and outs of the contract that lowes offers. The customers will be able to understand the hidden meanings of the contract. With time you will understand why it is so important not to let these types
of business practices inter into your home and your life.
Dear customer where ever you are, no matter what type of project you're considering ask your questions here and somehow Lost River will try and tell you the truth. Before you make that lose your ass and your wallet at Lowe's install project that your thinking about.
Dear customers
this is not a joke I dont want your money and I dont want you to get screwed at Lowe's so ask Lost River and wait for the answer.
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It is time you take your life back into your own hands. You will never be paid in full by doing works for Lowe's
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BLAME THE MANAGER
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Re: BLAME THE MANAGER
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Lowe's HIW
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Sense and Senseless
1) To all the upset retail employees - Managers at the store level and even above do NOT get bigger bonuses by cutting hours. Every store has a minimum they cannot go below, and there is an equation based on sales past that. As a manager, you are accountable for staffing CORRECTLY. This means that you MUST add hours when sales climb, and cut(but not below the minimum) when they fall. Predicting sales can be challenging, but Lowes does a decent job compared to the Depot, in my experience.
2) Lowes as a company from top to bottom most certainly shows concern for quality customer service. One of the surest ways to get fired as a manager is to let this element of your business slip in any way. Lowes tracks this number and makes a large public issue out of it at store meetings and manager meetings. Lowes will even force store level managers to add overtime to clean up well shopped stores during the week so that weekends can be customer focused. The issue comes, I believe, in the size of these places. Lowes and the Depot are very large companies that serve many customers. The law of averages means some of you will have problems, and that some of you will not be satisfied with how they are resolved. When I sell appliances I get this issue. Recommend an appliance to an internet savvy customer and listen to the claims that it is not reviewed well online. The truth is that EVERY appliance has bad reviews online...and good ones. EVERY retailer has bad and good reviews as well. Common sense.
3) I can relate to many current and former retail workers about the many interesting and challenging situations that we all deal with when interacting with customers, but its important to remember that its a job. Not all of it will be fun. Try not to allow the rude customer to be the centerpiece of your day. Many of our customers also thank us for what we do to help them and recommend us to friends and family for future projects/purchases. We get Christmas cards and thank you notes...some people even bring pastries in and family members for us to meet. Remember the good customers and the positive interactions and take that with you to forums to post. There will always be losses, but why not celebrate some victories? Most of our customers are great people who work as hard as we do and really appreciate our efforts. Show interest and compassion for them and they will treat you the same way most of the time. For the times that they don't, just remember that we have all had bad days and difficult chapters of life and try not to take it personal. Its our job. If that is too much then service related jobs may not be for you.
4) If any of you have an issue with the service at Lowes, please use the store management team and the conflict resolution resources Lowes provides. As a company, they are interested in making it right. That doesn't mean there aren't managers that take it personal despite themselves, but at the end of the day the Customer is the real Manager and Lowes is built on that idea. The customer pays all our big salaries and bonuses and keeps food on our families tables. For that we are grateful even when it doesn't seem like it.
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Re: Sense and Senseless
Lowe's is a control freak@.com-org. That's right mimd control for the sake of money. Whom do you think you're trying to kid. Lowes is only interested in money or the high way. In the past they have been sued for things like
selling bad, to very bad water heaters, cheating the employees on overtime. Often refered to Chinese Math. Lowes in not interested in sell anything, or installing anything with out making tons of dollars. Off the customer and off the backs of the poor dumb installers. The installer are forced to wear little hats, and ugly shirts, put up pain in the ass yard signs, deal with no brains install sales managers. and AIM that are full of abuse and mind controled
sale associates. And all of that for have pay. So dont go trying to pretend the Lowes you work at is so good.
The one thing you need to do is face the truth and try and find a better job. And the bst reason you cant find a better job is because you work so screwed up hours at the store you dont have time to get a better education and then quit. I wonder have you ever thought that this truth might be correct. It is a plan to keep you down in the dirt.
I wnat you to know this the custmers is a liar most of the time, and they want some one to kiss their ass becauce they are stupid but will spead money to have it happen that way. Lowes is just trying to do the same thing for you.
They pretend to be taking care of you with the use on mind control, just like they are pretnding to take care of the customer, with words like (lets build someting together).
Get a grip will you. Lowes is there to make money, and they dont care whom they screw to get the money.. I wish the installer would pull it together and start an installers union.
Lowes would be on strike the first week if the litte people
got their acts together.
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Re: Re: Sense and Senseless
I'm confused by your constant references to money. Is there another reason that you think Lowes is in business? Maybe you don't go to work for the money, but I do. Consequently, I understand that Lowes is made up of other people trying to do the same. Whats more is that Lowes has a responsibility to make money in order to preserve my job as well as the other people who work there.
Your legal references are equally irrelevant. Find me a large company that has not been sued. Lowes was sued for the "chinese math"...which was actually called Chinese overtime, just so you know. And the issue was settled and the employees in question paid. The suit hardly makes sense to me, given that it was rather unpopular at Lowes because many workers enjoyed the extra money it brought in. Those covered under that policy were also hired under it. But its over with.
So for the record, I'm not pretending that the Lowes I work at is so good, as you say. It really is a great place to work and to shop. Our installers are decent people, and the installed sales manager is a pretty good guy too. We all work hard but we are fairly compensated and their are incentives and bonuses at every level of the organization. My store will even be giving away a car this year. Lowes as a company does care about its customers. The truth is that most businesses do. Customers pay the bills. Some lie, sure. But what good does it do to argue with them? They are worth a lot more money happy than telling everyone on the internet how terrible their experience was, even if they are cheating you.
In the end, people are all participating in a sort of improvised democracy where the votes are all cast with dollars. Lowes, like Home Depot and GE, wants to get the most votes. What else would they want to do?
If you're an installer and find your shirt and hat unacceptable, you could leave at any time. If you would rather work, then I guess you'll have to deal with the shirt and hat. As with all things, what you get out of Lowes(or any employer) is up to you. So why are you at Lowes? What goals have you set for your career this year? If you don't know you should think about it. You sure seem unhappy.
Good luck to you.
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Re: Re: Re: Sense and Senseless
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Re: Sense and Senseless
You must not know that Lowes was sued by its employees across the bored because they werent paying their employees overtime...and guess why? To get more money. Id say get your head out of your ass but its probably too big and you probably took your tine getting it up there anyway.
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incompetant installers and plumbers
I finally was able to talk to someone who told me he would talk to someone monday. Monday I got a voice mail from "Brad" telling me he would give me $500.00 to hire my own plumber and to buy another reverse osmoses. I told him
there was more to this them that. the water that had come out from under the counters was very dirty and ruined my carpet. He again left me a message saying he would liketo resole my issues. I had to leave for Minnesota as my mother was ver sick,she ended up passing. Total, I was gone for 6 weeks.
Since I have came back I have called Lowes, Left meessages, been transfered to a phone that no one ever answers. So now
I am being avoided.I will never purchase another think from Lowes. I am in sales and would never treat my customers
the way Lowes has treated me.
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Re: incompetant installers and plumbers
Lowes as a rule does not explain their contracts for installations. It is carefully worded to allow for the average customer to assume things that are not gong to happen. This is so that the customer never really hears the real truth about the actual real cost for any installation.
That is the the truth...
It is not a concocotion that we have made up. Lowe's standard installation charge will not cover any install at your house because it is planed that way to confuse the customer as to what this installation is going to cost you.
Or at least confuse you long enough to get your commmitment on paper.
It sounds like you as the customer committed to have Lowes install a new counter top for you at your house. But they failed to tell you that this contertop installaltion did not include a standard sink install at the same time.
Yes
No
Well Lowes does not tell the customer that new countertops
doesnot include new plumbing under the sink, or a new sink or any new parts. It sounds like you had to hire a plumber later. We are not sure. It sound like the job was screwed up that is for sure. We just are confused to whom did what.
The standard sink install will not cover any of the true cost of installing a sink, or the cost to reconnect any R.O. water filter system. Now if the new conter top that was later ruined by the plumber that Lowes sent out, lowes sould pay. But I want you to know this right now Lowes might send a plumber or might send a handyman. They hire both but the customer is not aware of that. At Lowes im am under orders to keep my mouth shut about this but it is true. The basic counter install doenst include plumbing, the basic sink install does not include R.O.System and the basic sink install doe not include parts nor any caulking to make a good water tight seal for the sink, or the drain fitting in the bottem of the sink. The Lowes contracts words say this will change it the points of attachment are different. This is how they f the customer?
You see they make it so that you assume what is incorrect at you home is the basic standard install and everything will be fine. It is far from the truth but the customer does not know that until the project is well past the point of no return and then lets the customers hang out to dry or cough up some big dollars to continue on.
Which is what sounds like happen in your case.
So please type your complete story here for better understading. We will be able to see what really happened and then explain it better for the next unlucky Lowes customer.
So attention to all customers if you want the truth then leave your complaint we will figure it out together.
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READ THIS!
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Lowes warranty Sucks
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Toilet Install
I went to the store today and spoke with a manager, Tony and he said he could give me the check back for $175.00 but he would need another check for $129.67 to cover Lowe's cost of the flange (they sell flanges for less than $20.00)
I wrote the additional check and told Tony I would ley people know about the fact they could not afford a flange.
I will NEVER DO BUSINESS WITH THESE PEOPLE AGAIN! BEWARE!!
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Re: Toilet Install
your complaining about lowes yet you lied out your to us when you singed the contract.
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Re: Re: Toilet Install
And Lowes is in business to make money? Say it aint so!!!! How dare a company try to turn a profit! And on the backs of poor dumb installers. The management should be installing the toilets themselves! Why create jobs and employ people. Such a waste. And to think its all profitable.
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Lowes Is a very discriminating company
that are still happening. I was also trerminated after one policy violation in 8 years. If YOU ARE INTERESTED IN A LONG LIST AND PROOF CONTACT ME
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Re: . To christybo27..
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Re: ...
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To: Sense and Senseless
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Re: To: Sense and Senseless
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Lowe's has horrible management !
In order to disguise what you actually get, Lowe's management has created quite a flashy campaign to win consumer confidence. It includes TV comercials, newspaper adds, and radio spots, that praise the value of Lowe's to the customer and the community. These adds entice the customers with promises of being served by experts at their stores.
Now, heres what you get !
Our local Lowes does provide our community with an attaractive, clean, and well stocked store. From that point it heads downhill !
The majority of the employees are far from being expert quality. Why? Poor training ! Who's fault? Lowe's management !
Then you enter the realm of Lowes' rulebook, which by the way, apparently has more entries than the number of items in the store. The underlying synopsis for the rulebook is - We want your money and once we get it - it's ours !
If your unhappy with the product, service, or workmanship during your Lowes' experience - it's your fault. You didn't understand something that Lowes expertly explained, or a rule that you never heard of covers the issue so Lowes is not in error.
Lowes is a horrible answer for America's building needs !
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Re: Lowe's has horrible management !
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Re: Lowe's has horrible management !
Nothings perfect and Lowes is no exception. But I have to say your characterization reeks of personal involvement. Lowes employees do not refuse to help customers with return problems. Lowes managers are held accountable for customer complaints. Lowes has a zero tolerance for rude and unfriendly associates.
Lowes does have plenty of rules, but then I haven't worked for any big company that doesn't.
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racial slurs
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why lowes sucks
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Re: why lowes sucks
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lowes sucks
Mattilda
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lowes sucks
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Lowes REALLY does suck
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Lowe's does suck
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Lowes sucks
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You better read these...and act
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Rubenstein Milan Properties Issues and Home Depot
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lowes sucks
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Lowes Extended Protection Plan is a joke
I was told on 3 seperate occasions over the passed month that a supervisor would call me back, still waiting.
I was so happy when Lowes opened in Miami, however that feeling is gone. I also purchased a brand new grill for my sons birthday party. I called Lowes on the day it was supposed to be ready and it was not. I called 2 days later and was told it was ready, had my nephew meet me at the store only to find out i was not ready. Strike two. This company looks good on the outside but that is truly a fasade, to mask incompetency and a general lack of concern.
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Lowe's Descrimination
these people try to intimidate and harrass people they don't like. (Blacks don't last there very long!)
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So here is some truth for all readers the reason the customer gets mad or tick off at the process for get something installed at there home is because, they the customer assumed the get the shit and shine olla all at once.
What's that you say? Well ok how about the story goes like this..
The customer wants a water heater 437.00 plus install of 249.00 for a total of 686.00..... the end
sounds good to me....
Now here we go
the following truths have not been told to the customer
If the gas line for this water heater does not line up
for the height of the new heater
or for the location in tended for the heater
or for any other reason the installer can think of
If the water heater is not the same height as the old water heater
and the water lines do not match up
or the water heater has to move 2 inches left, right,forward,or backwards
can you see the problems building now>???
Yes that right your going to get screwed and the installer is not through with you yet.>>>>
Now then if you was the one the purchased the earthquake straping kit at the added cost of about 55.00
and the added expansion tank cost of about 80.00
and then th installer tells you that
a wall must be built to install the eath quake brace.
a pipe modification,change to install the expansion tank
Then because lowes keep 46% of the labor at the start of this screw the customer water heater install, and allso demand 35% of any change order charge.
The install will point out that you need a 4 inch exhaust vent for the new heater.
The old 3 inch vent that is there now, does not meet the new building code requirements.
So a new change order for who know how much,,, 80.00 to several hundered dollars... and keep in mind lowes gets 35% either added to that of buried in the price some wheres
That is the truth and dont forget the building permit..
Now the other parts of the truth that you the customer nver once considered.
The installers are try to make a profit for their own business and have a subcontract agreement with lowes that states, the will pass all prced to lowes through the lowes change order system and lowes will keep the money and pay the install as to to the arranged set agreement.
which Lowes keeps 46 percent of the money for the installed sold in the store and 35 percent of the change orders.
So the name of the game is Lowes make lots and the install makes some.
Thats the way is and that is the truth, And the story goes in for a penny in for a pound. The rule is once the customer committed they will stand for the ongoing screwed by lowes because the customer is the one that is stupid.
If the customer would have just called the plumber directly, that works for lowe's and had that company install a made by anybody water-heater not sold at Lowe's
For a better price and a better water heater,because you sould see how many water heaters are retunded to lowes because they are selling some cheap shit heater made by a company that has had so many lawsuits because of the defective crap thety use to make the heater.,...
And if you think this is not the truth, just go there and buy a water heater and see what happens...
Because lowes policy is make tons of money and let the buyer beware...
It is the rule, loes doesnt care what the heater cost the rule
lets build something,,, really means we are getting lots of your money... and we laughing all the way to the bank......ha ha ha
lost river
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So here is some truth for all readers the reason the customer gets mad or tick off at the process for get something installed at there home is because, they the customer assumed the get the shit and shine olla all at once.
What's that you say? Well ok how about the story goes like this..
The customer wants a water heater 437.00 plus install of 249.00 for a total of 686.00..... the end
sounds good to me....
Now here we go
the following truths have not been told to the customer
If the gas line for this water heater does not line up
for the height of the new heater
or for the location in tended for the heater
or for any other reason the installer can think of
If the water heater is not the same height as the old water heater
and the water lines do not match up
or the water heater has to move 2 inches left, right,forward,or backwards
can you see the problems building now>???
Yes that right your going to get screwed and the installer is not through with you yet.>>>>
Now then if you was the one the purchased the earthquake straping kit at the added cost of about 55.00
and the added expansion tank cost of about 80.00
and then th installer tells you that
a wall must be built to install the eath quake brace.
a pipe modification,change to install the expansion tank
Then because lowes keep 46% of the labor at the start of this screw the customer water heater install, and allso demand 35% of any change order charge.
The install will point out that you need a 4 inch exhaust vent for the new heater.
The old 3 inch vent that is there now, does not meet the new building code requirements.
So a new change order for who know how much,,, 80.00 to several hundered dollars... and keep in mind lowes gets 35% either added to that of buried in the price some wheres
That is the truth and dont forget the building permit..
Now the other parts of the truth that you the customer nver once considered.
The installers are try to make a profit for their own business and have a subcontract agreement with lowes that states, the will pass all prced to lowes through the lowes change order system and lowes will keep the money and pay the install as to to the arranged set agreement.
which Lowes keeps 46 percent of the money for the installed sold in the store and 35 percent of the change orders.
So the name of the game is Lowes make lots and the install makes some.
Thats the way is and that is the truth, And the story goes in for a penny in for a pound. The rule is once the customer committed they will stand for the ongoing screwed by lowes because the customer is the one that is stupid.
If the customer would have just called the plumber directly, that works for lowe's and had that company install a made by anybody water-heater not sold at Lowe's
For a better price and a better water heater,because you sould see how many water heaters are retunded to lowes because they are selling some cheap shit heater made by a company that has had so many lawsuits because of the defective crap thety use to make the heater.,...
And if you think this is not the truth, just go there and buy a water heater and see what happens...
Because lowes policy is make tons of money and let the buyer beware...
It is the rule, loes doesnt care what the heater cost the rule
lets build something,,, really means we are getting lots of your money... and we laughing all the way to the bank......ha ha ha
lost river
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The Refrigerator Story.
The gentleman assured me it was a brand new machine, 'damaged during either shipping or unpacking. But who would want a 'frige like that - with that dent in the stainless? *That* is the only reason it is priced so far below it's usual price." I asked him if everything worked - the lights, the ice and water maker/dispenser and he assured me - twice - it was a brand new machine, that everything worked; and that the ONLY reason it was back here with a handwritten price tag on it was because of the dent in the stainless door.
I was sold. Purchased the refrigerator - which, the salesman assured me came with "the standard one-year manufacturer's warranty", but I purchased an additional three-year service plan, just in case. I'm a single mom and never would have been able to buy this appliance (1) at full price [$2,500 approx] nor (2) would be able to afford expensive repairs. I thought I was being smart and covering any possible challenges. Paid for delivery, the extended service plan and the frige and went on my way.
A week later it was delivered and plugged in. The water line, however, could not be installed then as my plumber was not able to come to the house until the electrical was done, and that couldn't happen before the cabinets were done.
After two months of using the 'frige as a cooling device and nothing more, the water was finally hooked up.
And it didn't work at all.
So, I called Maytag directly and this is what the nice lady on the other end told me (in a nutshell):
I am the third owner of this "brand new" Maytag French Door Refrigerator; the second owner lived just south of me and they purchased it in April 09 and returned it a month later in May - with a service call to their home during that time - the complaints were that the light didn't go on and none of the water/ice features worked.
The best is that the "standard one year manufacturer's warranty" - good from the date of purchase, began on the date of the VERY FIRST purchase and had actually expired in April of this year, 2009! The second owner's didn't have a warranty either!!
So what leg do I have to stand on now?! I have no idea how to proceed with this because I've owned this contraption since late July and discovered it doesn't work as the "brand new" appliance I was told I was buying about three months later! It's a used, broken machine.
I have never been so taken advantage of - and I asked all the questions of that sales person and he LIED to my face and charged for delivery of this icebox that doesn't work as sold.
WHAT do I do?!
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Re: The Refrigerator Story.
Remember the squeaking wheel is the one that gets the grease.
Good Luck
Lost River
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The Refrigerator Story.
The gentleman assured me it was a brand new machine, 'damaged during either shipping or unpacking. But who would want a 'frige like that - with that dent in the stainless? *That* is the only reason it is priced so far below it's usual price." I asked him if everything worked - the lights, the ice and water maker/dispenser and he assured me - twice - it was a brand new machine, that everything worked; and that the ONLY reason it was back here with a handwritten price tag on it was because of the dent in the stainless door.
I was sold. Purchased the refrigerator - which, the salesman assured me came with "the standard one-year manufacturer's warranty", but I purchased an additional three-year service plan, just in case. I'm a single mom and never would have been able to buy this appliance (1) at full price [$2,500 approx] nor (2) would be able to afford expensive repairs. I thought I was being smart and covering any possible challenges. Paid for delivery, the extended service plan and the frige and went on my way.
A week later it was delivered and plugged in. The water line, however, could not be installed then as my plumber was not able to come to the house until the electrical was done, and that couldn't happen before the cabinets were done.
After two months of using the 'frige as a cooling device and nothing more, the water was finally hooked up.
And it didn't work at all.
So, I called Maytag directly and this is what the nice lady on the other end told me (in a nutshell):
I am the third owner of this "brand new" Maytag French Door Refrigerator; the second owner lived just south of me and they purchased it in April 09 and returned it a month later in May - with a service call to their home during that time - the complaints were that the light didn't go on and none of the water/ice features worked.
The best is that the "standard one year manufacturer's warranty" - good from the date of purchase, began on the date of the VERY FIRST purchase and had actually expired in April of this year, 2009! The second owner's didn't have a warranty either!!
So what leg do I have to stand on now?! I have no idea how to proceed with this because I've owned this contraption since late July and discovered it doesn't work as the "brand new" appliance I was told I was buying about three months later! It's a used, broken machine.
I have never been so taken advantage of - and I asked all the questions of that sales person and he LIED to my face and charged for delivery of this icebox that doesn't work as sold.
WHAT do I do?!
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Re: The Refrigerator Story.
or that really was a whopper of a lye ...i find lowes is really good about fixing these sorts of problems ...and sometimes the sales guy can only tell you what he has been told.....i have never heard of lowes selling used machines returned and repaired ones but out and back 3 times ... try the store first
melinda
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Re:
you know and i know the name of the game is to screw the cusotmer.
You know that the installres have complaimed many time how the lowes systems rips of the customer and the installer.
Your not fooling anyone here the pretended head in the sand
routine. Yourt afraid to face the truth about yourself the the crap that lowes makes you say.
Here is the truth,,, if lowes would spell out the correct intall and the true cost of the job with the changes orders. the customer would say omg this place if ripping me off. they the customers would run from the higest price install on the earth.
If the installer were contacted directly and the customer not go through lowes the install would make more money and the customer would pay a hell of a lot less.
Then you wouldnt have the job you have pretending your honest.
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Re:
working at lowes i am proud of the job i do and try to do the best i can to give the best customer service
but we are severly understaffed most days we work 10 hours no breaks, no lunch ...working alone.........with no relief
my partner in lowes works equally hard and we do all we can ...but there just are not enough hours in the day ...we cover 98 hrs per week over 7 days and can only work 40 hours so if we work over time they send us on a three hour lunch or force us to leave when we have customers coming in
...now they want us to scrub toilets, clean the bathroom, sweep, wash the floors and dust, push carts in the parking lot, stock all the shelves no matter how high or how heavy ...all this with no break and no lunch ...and never forget we must always ask permission to have a thought ....be yelled at by fellow employees with mental problems ...zone managers with god complexes ...installed sales who are equally overworked underpaid and just plain nasty ...be ridiculed and abused by cashiers and the rumor mill....screamed at by every housewife having a bad day and needs to take it out on someone
...and god forbid you or your family has an emergency you get written up
i heard of a woman taking her kid to the hospital and was written up for attendance ....another was asked as he was wheeled out on a gurny with a heart attach "what could you have done you have only been here for 15 minutes" and then was written up for taking off...
...and if you make a complaint you are told you must learn the LOWES way...
And remember the borg mentality our customers have ...well i told another guy in a red vest yesterday or when i called on the phone ...so they expect somehow you should have been privy to that conversation and are irritated that you dont know like the borg all who wear the vest have the same knowledge.
Then there are the people who are just plain stupid ....i have been asked more times than i could count ...how many square feet are in a 12 inch by 12 inch tile ...if my roomis 10 by 10 how many square feeet is that ....stupid just stupid.
when did good customer service =abuse the sales clerk???????
All this we are supposed to accomplish with a smile never allowing the customers to even consider we may be human ..have to eat, or pee or could possibly ourselves be having a bad day....!!!!!!
And when all is said and done and we have done the best job possible... a customer complains about something out of our control gets a manager to take off money causing us to have to pay back the pittance we make on commissions or when the delivery guys deliver an appliance and it is dented or scratched they come in and get $$ off which those dollars come first out of the employees pockets then the stores .....it is a wonder we ever make a dime.
We do the best we can with antiquated equipment, computer programs that are so slow dial up still seams futuristic...phone systems that don't work ..printers from the stone age...no copiers no faxes local to our work station...oh and by the way no water at your desk ...no sitting down and during impact hours you need to walk the floor asking the same 3 customers for the 1 millionth time if they need help while answering the phones and writting down in order management everything you did each and every day with every customer which must be done at the computer you are no longer allowed to sit at since its impact hours which last from 10-2 and 4 to 8
it is all an impossible task ...so come in yell at us, abuse us, take us for granted, insult our liniage, our ethnicity, our height, our weight, our hair, our skin and tell us you would never be caught dead in one of those vests ( hot and sticky like wearing a plastic bag all day) we obviously love the abuse or we would be ex-lowes employees
....did you know the national average of people depressed and on some form of meds is about 35% did you know at lowes it is nearly 97 percent
...so yes i agree think long and hard about what it is you may want and how it is you may say it ...because if you treated a waiter or waitress the way you treat a lowes employee they would spit on your food ...
Lunch anyone?
BE NICE ITS FREE !!!!!!!!
ANNONYMUS LOWES EMPLOYEE
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Re: Re: lowe's value of it's employees
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lowes store manager
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lowes sucks
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no receipt policy
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Re: no receipt policy
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Terrible service from Lowe's
The customer service is totally suck, especially the delivery department. No one enters any request and every time, I need to repeat and repeat the same questions and ask for the same delivery. I don't know why Lowes can still exist !!!!!!!!!!!!!!!
My comment is: DON'T BUY ANYTHING FROM LOWES, ESPECIALLY THE DELIVERY ITEMS. THEY SUCK !!!!!
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WAH
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~ Four Crucial Things WRONG with LOWES
Went into a Lowes store in Pennsylvania just today. Was in the same shopping mall and needed a bottle of wallpaper remover. Figured to give LOWES one last chance. Needless to say, my effort was fruitless.
Four Crucial Things WRONG with LOWES
1.) The stores are far too big for reasonable on-foot navigation. Most of the LOWES stores that I've been in must be around 3 or 4 acres or more in size. The buildings are over-wrought enormous. Going in there and walking around on that raw concrete floors is extremely exhausting.
2.) There's rarely any employee to be found for assistance. If you're able to find somebody, they've recently started working there and don't know anything. Have been actually directed in the totally wrong direction a couple of times.
3.) My last three times at Lowes, I could not find the item and with legs starting to hurt from the brutally hard floors and left empty handed.
4.) In general, the if it can be found, the selection is very limited and prices are higher than other stores. If there are bargains at LOWES, they're quite rare.
Always seem to end up at either at the Home Depot or local Hardware store. Today was my absolute last visit to any LOWES store. Summing it up . . . LOWES sucks!
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Re: ~ Four Crucial Things WRONG with LOWES
Lowes are tremendously understaffed ...we are over worked to the point of exhaustion
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Re: ~ Four Crucial Things WRONG with LOWES
Regarding the size of the stores, they are quite large, for sure. I know because I work in a Lowes store that is over 120k square feet in size. If navigating the store is troublesome for you because of the concrete and/or size, Lowes does offer the free use of electric scooters at the entrance that should ease any physical ailment you experience as a result of the store's size.
Being pointed in the wrong direction? That happens to the best of us. Lowes is in a constant state of improving the look and feel of their stores so yes, sometimes things get moved around. It's also a challenge for every employee to know the whereabouts of every single item everyday.
I'm sorry about the experiences you have had with Lowes. If you decide to visit again, wallpaper remover can be found in the Home Decor department, which is generally located towards the front of the stores.
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lowes suck
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I work there
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Re: I work there
I best thing in your life that you could ever do, is get the hell away from lowes stores and stay away. As an emolyeee you are on the bottom of the dirt pile, or you are the piece of shi''t that they will kick around.... unitl you call it quits.
The end is coming for yout time as an employee and that's the truth, and in real life you know I'am telling you the truth also... The need for a higher education
is the real goal in life.. get out of the now and get the education thay you and your family needs. The better you are eduacated the better off you are in this life.. working for lowes will not allow you the reach for a better job or a better life.
The reason you are being yelled at right now, is how abuse works and they got you by the nuts or what-ever part of your body they can get a-hold of and lowes will squeese you until, the get the chance to really f-you by firing you... If you thing it won't happen to you?... then let me tell you that you arew wrong. If your married the sooner the better to protect yourself form the bloodsuckers that claim they want to build something. They want to use you until you wise up and then you will be gone.. I promise this is the truth........... Good luck and try to get out as soon as you can....
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sucks
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employment
kind of trouble, never written up. never warned never even talked to about anything!I did miss somedays when my Mom passed away. I had FMLA. Then it was back to work. I always got good reviews raises and even a letter or two from customers about good jobs I have done. They took me up stairs 2 manages of course and fired me. I was not in with people or management. I did my job, and went home. I think a warning would have sufficed or written warning. I have seen other employees done this many times. The H.R. Manager
asked me for dates and times! OH sure just let me pull a rabbit out of my ass. Dates and time sure no problem! I don't really care about the Job that much. But I have never been fired from any Job. And that is what gets me. If anyone care to read if not I got it off my chest! Former Lowe's HIW eployee
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firing of the BEST salesperson
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customer service
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poor service,
It was upsetting to see employees not giving customers their attention. Not very professional and very lax management to allow such.
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Lowes and poor customer relations
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fired
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carpet install issues
He did infact call the manufacturer who sent out an independant inspector, who immediatly identified the problem, took some samples and did a few tests and left. The results were innitially in our favor, they never did tell us what the problem was, but the manufacturer did offer to replace the carpeting in that room.
Fast forward 3 weeks when the carpet arrived(we are on about month 3 now)and the installers showed up. When we were told that the carpet would be replaced, we assumed somethign was wrong with the carpet itself and it would be seamed in the same location as before- wrong. Turns out it was the location of the seam(directly below a very large window) which made it stand out - we didnt know this when the installers showed up.
The installers asked us where we would want the new seam. We didnt know they were going to change it, but thought that along the opposite wall would be a better idea instead of where it originally was right in front of the front door - a major traffic zone(the guy who measured the house told us that would be the best place for the seam btw, so check their work before you sign off on it).
The installers said yea sure no problem and proceeded to measure out the carpet. Unknown to us, they were adding a second seam because they measured wrong or didnt have enough carpet- cant really say what happened there. The new seem we asked for looks perfect, however, the seam that they snuck by us is in the middle of the room and very very obvious - it was somewhat dark at the time in the room, and had i noticed wha tthey were doing i would have stopped them immediatly. Additionally, they removed padding for somereason in front of the front door, leaving a section of about 4 inches of unpadded loose carpeting.
So now we get to play phone tag with the install manager again, and as reluctant as they were the first time, i dont think a second round of "please fix my carpet" will be any easier. use at your own risk.
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SUCK SITES :)
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As soon as the consumer understands this point, they will understand the lowes is the highest price iistall, of any thing... Period. the end.. that's right they cover over this truth, with the basic install charge... The rest of the install iscover up in the change orders. Lowes keeps about 46% of the install for themselves. The subcontract installer is a private company that has agreeed to install for lowes at a reduced rate of pay.
So now what does this mean in plain english! It means lowes is a greedy corpration with a bunch of ways to fuk the customer, and the installer, and its employees, and the installer's are a bunch of dumb fuks .. period... Yep[ now theres the truth...
You ses any customer that thinks he can get his install done for the basic install is just stupid....
the lowes employee that thinks he can make a living works for loes is stupid....
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and that is the real truth.... The customer falls into the trap, because of the rule they think that they are getting a good deal on the install... the something for nothing rule... What they dont understand is that the basic install does not cover jack crap... well another way to put it goes like this,,, you think you can get it installed almost for free really means you,,, the cutomer's are about to get fk over....
The installer that works for lowes,,, well that means they are fking idiots... because they have no business attemtping to do work,, for well below their cost margins...
The installers are clueless...............
The employess they are cluesless to the rules that make up a dictatorial ship employment... this means.. yes any employee of lowes must learn to lie, steal,cheat, backstab, their on mom's to work at lowes... and they think that lowes will protect them form their own sins .... it is called sleeping with the devil.. they will closed a blind eye to the truth for the sake of something they dont understand... all lowes employees are just shit to be walked upon by the upper command.... I see it happening all the time and they cry while they have lost site of the one thing that is needed inside of lowes and the one thing is called,,,,,,,,,
personal integrity...........
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Lowes Installation
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Lowes does not care
Lowes took almost 8 months to credit my account. What is wrong with Lowes.
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HR
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Lowes does NOT give references........for free.
This is just another way the Lowes will screw its ex-employees. Think about working for Lowes. There are other establishments, that dont use those practises. Lowes blows !!!
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Lowes does suck.. I should know...
Well, the kept falling out with the installers and changing them, and we got several really crappy companies to deal with. Not to mention the installed sales dept were a bunch of whiny women who could not do their job and refused to get off their asses and pull orders, so flooring dept girl (me) had to do it for them..which took away my time with customers. The installers started doing really shoddy work, and the salespeople would get blamed b/c they did not want to piss off these pierced-up crackhead (literally) installers.
I got tired of selling a product I no longer believed in, and I left. But don't kid yourself.. Home Depot does the same crap..they even use some of the same installers.. Also, Lowes used to be a family-oriented company, but they now treat their employees like crap. In fact, the harder you work, the worse they treat you. A handful of people in the stores work their asses off, and all the lazy slackers do nothing and no one punishes them.. Lowes DOES SUCK.
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Re: Lowes does suck.. I should know...
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Re: Re: Lowes does suck.. I should know...
They let every scum sucking theif walk into any store and walk out without ever stopping them because of "policy". They overtax their managers with extra paperwork, tasks, everything under the sun except customer service. They just let some 3000 upper management go, while demoting and taking pay away from the ones that stayed. they are looking at doing the same thing with their department managers in the next few weeks. It all adds up to Lowe's sucks more than HOME DEPOT could ever aspire to. But don't worry, what lowe's has done and is doing to its employees will come back to get them. I will never shop with them agian and hope others will do the same. Take it from me, a former senior manager with lowes, they dont care about the customer. All they want is your money.
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Re: Re: Re: Lowes does suck.. I should know...
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hot water heater
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hot water heater
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Complaint against Lowes
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If you can't do the work or don't have the expertise then hire a local contractor.
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Re:
apr credit rate... that you were not willing to pay...
Now the truth is this... pay them the high inerest rate or go junp off and thats what they did to you... It matter not
to lowes if you have had one , two, or even 20 purchases in the past.... the rule is pay them what they want or get out... Tom remember it is the money they want not the happy customer... so keep that in mind the next time you visit one of those crap stores known as Lowes... lets build something.... the something is more cash... the customer sucks is the motto of lowes... more cash in our pockets a
cheat the customer... the customer is right if he has the way to pay us our high interest and profit rate
to them
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Lowes Sucks
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Lowe's dryer duct installation
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Lowe's CENSORS bad product reviews
I bought a rocking chair from Lowe's, and it was CRAP. So I went online to post a helpful review so that other innocent consumers would not be victimized by Lowe's crappy buying decisions. The rocking chair was LOW QUALITY and DANGEROUS. I included photos I took of the chair in my review and posted it to their website. They rejected my review because I said "you should buy a quality rocker from a place like Frontgate instead". Their rejection said I was rejected because I mentioned a competitor's name. So I re-submitted the review by taking out the name of the competitor. They rejected it AGAIN, this time saying the following:
"Your opinion on Black Slat Porch Rocker is important to us and the Lowes.com community.
Unfortunately, we cannot post your review because it contains one or more of the following types of unsuitable content:
Critical comments not related to the product being reviewed
Obscenities, discriminatory language or other language not suitable for a public forum
Advertisements, spam content or references to other products, promotions or competitor websites
Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
We encourage you to resubmit your review after reading through our guidelines. Thank you for being an active member of the Lowes.com community."
My review did NOT violate their policies and did not violate any of the things listed above. It was a VERY honest, polite, and helpful review.
What Lowe's is doing is CENSORING valuable feedback from its customers, EVEN THOUGH IT CLAIMS TO WANT HONEST FEEDBACK. This rocker was CRAP. (Although I did not use that word, or any other obscenity, in my review).
LOWE's sells CRAP products and CENSORS honest and fair reviews, which is tantamount to LYING to its customers about the quality of its products.
I know what they did on this product, and it's shameful. I have to assume this is their standard operating procedure. This is the way they deal with their customers - by withholding valuable, honest, accurate feedback that could save innocent customers from being ripped off, or even injured by a CRAPPY product.
Shame on Lowe's!!
Here is my review. You decide - was this review "obscene" or unfair?:
"I thought I was the smartest guy on the block when I found these at Lowe's for $88 - because they looked like the high quality chairs you see at high end catalogs but for one-third the price. So I bought two of them, and I was just amazed at the low quality. First, the runner broke right off when I was putting it on. I have other rockers so I know how to do this, and I'm a handy man - it shouldn't have broken. So I was more careful with the second one, but it split too. They just use cheap wood. It's made in China, so maybe they don't even know what wood it is.
Second, it's just not well made - although it looks handsome enough, the back is totally straight and not at all contoured, and same with the seat. It doesn't have a good "angle" when you sit in it, and it doesn't rock well. So at a distance, it looks fine. But if you actually plan to sit on them, forget about it. Spend some more money and get something of quality."
Here is the crappy product:
http://www.lowes.com/pd_243813-53239-JDSBF-RTA_4294857828+4294866981_4294937087_?productId =1069145&Ns=p_product_prd_lis_ord_nbr|0||p_product_qty_sales_dollar|1&pl=1¤tURL=%2 Fpl_Rocking_4294857828%2B4294866981_4294937087_%3FNs%3Dp_product_prd_lis_ord_nbr|0||p_product_qty_sa les_dollar|1&facetInfo=Rocking#BVRRWidgetID
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troy bilt tractor
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Troy Bilt riding mower
I called Lowe's the next day and they told me they were trying to locate a service provider and that Lowe's would call me within 24 hours to schedule another pick-up. (never materialized)
I called Lowe's again and after getting the run-around for 2 hours (including being disconnected when I asked to speak to a supervisor), I was given the name of a service provider and told I would have to call them myself. Well I called and was told they were an hour away and wouldn't come pick the mower up. They wouldn't even send anyone out here to take a look at it.
More phone calls... This time I was told they found another service provider. These guys are 2 hours away from here. I'm not holding my breath.
Seems like when a company sells you an extended warranty, they should have a service agreement with a provider.
Don't they arrest con men?
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Troy Bilt riding mower
I called Lowe's the next day and they told me they were trying to locate a service provider and that Lowe's would call me within 24 hours to schedule another pick-up. (never materialized)
I called Lowe's again and after getting the run-around for 2 hours (including being disconnected when I asked to speak to a supervisor), I was given the name of a service provider and told I would have to call them myself. Well I called and was told they were an hour away and wouldn't come pick the mower up. They wouldn't even send anyone out here to take a look at it.
More phone calls... This time I was told they found another service provider. These guys are 2 hours away from here. I'm not holding my breath.
Seems like when a company sells you an extended warranty, they should have a service agreement with a provider.
Don't they arrest con men?
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Lowes bad
1) fewer employees on the floor/registers
2) unhappy customers, leaving without buying or going to the "big orange box"
3) good employees leaving for other companies
I just whent into there store to buy a few rooms of carpet,i can install the carpet myself.....but i could not get any help so i look for some one to help me i could not get anyone. so took take my $600.oo i had to spend on carpet and went to the Carpet Barn in tampa these guys are great if you need carpet this is the place to go!
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1 out of 200
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discrimination of Lowe's
Lowe's this is America, and support of all people. Not alone , the bigated. I will not step into a Lowe's until I see they hold value's of all Americans. I lived through the Mc Carthy era in the 50's and thought Americna values had changed. Your operator told me they did this episode because of a lash of callers (Bigeted , discrimination souls, ) Well fortunately there are still those of us who believe all, have equal rights to be Americans.
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Lowes Sucks
In the process, the sales person convinced me to get a Lowes credit card and put the mower on it. Fine. After I got the bill, I paid it. Then, it turns out that the payment was late (big deal!!) and they charged me $30+ penalty. I paid that. I ignored future statements, knowing that I had paid off the entire balance. But Lowes had added on another charge, which started accruing penalties and interest.
Finally, Lowes started robo-calling me. I called customer service and got some guy in India. I told him the situation and asked him to remove the charges and the motherf**ker said he wouldn't. So I told him that I would pay the charge and to cancel the account, and that I would never shop at Lowes again. He said "Is there anything else I can do for you today?" I told him that he hadn't done anything for me yet and hung up.
If Lowes is willing to sacrifice all future business over a few measly bucks, it deserves any problems it gets.
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lowes sucks
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Zack Rathkopf
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Pets in the store
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Go to home depot
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wrinkles in carpet
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Lowes now stealing from customers
Softfuzzy | 1 min ago
Lowes is stealing customers money by refusing to issue refunds for mdse never delivered- it's over a month and counting - I want to hear from Niblock.
Lowes is now running a swindle thru their stores.
I left him my name and number- thru his executive services- any bets on whether he will respond. Probably in meetings trying to figure out how to massage next quarter to shareholders and what customers he can steal from!!!
I want my $1,200!!!!!!!! So I can buy doors from HD and dry in my building that has been setting open because of two months of Lowes holding my money!!!!! LOWES you are a THIEF!!! A Fake, and Liars!!!!! Help Lowes is a Theiving company holding my money hostage!!
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Re: Lowes now stealing from customers
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Re: Lowes now stealing from customers
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Lowes Credit
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When I ordered my carpet, the installers called me and asked why I had only ordered 120sq.ft. of padding when I got 120 linear ft. of carpet (12' or 14' wide). Needless to say, there was not nearly enough padding ordered.
I ordered tile for a small bathroom - only needed 2 boxes. They were late by 2 weeks coming in. When they arrived, they were 2 completely separate boxes. I had to wait 2 more weeks for another one.
I ordered a microwave from online. When I was checking out, it said that it would be delivered within 3 weeks. After I had completed my order, it said June (which was 4 months away). I canceled.
And finally, tonight I was checking out on their website ordering 5 windows. Their site couldn't sign me in to my account because of "maintenance" so I checked out as a guest. It threw me "error 62" the three times I tried to check out.
They SUCK...DO NOT ORDER ANYTHING FROM THEM!! Unbelievable...
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Delta Linden Venetian Bronze 1-Handle Tub and Shower Faucet Trim Kit with Handheld Showerhead,
I signed in as a guest, so I never made a login/pswrd. Now I can't leave a review about this sub par product by Delta. This shower/tub faucet kit was mostly plastic parts and cost me over $190.00. I returned it. Very overpriced crap.
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installing for the lowes
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lowes-sucks website response to fence job
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Lowes is absolute crap for anything
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lowes-sucks
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My Lowes Experience
I said no. I told them about my conversation with corp. customer service. No good. Must agree to pay up to $125. I had to sign it or leave. I signed it. Customer Service was rude with dialogue such as "what do you need" in a sarcastic lazy manner.
I paid $70. Got it back. Same problem, no solution. Now they want me to bring it back in. I said no. They need to come and get it. Pending. I want it replaced. It is a lemon.
I have spent thousands in their store. This is it. done deal. not another penny.
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Lowes IT pay is worst.
We need sign a bond to join this company.
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companies should be ethical
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lots of big companies have issues
The company is becoming a poster child for poor and often unethical behavior presents many dangers that are avoidable by shopping at a more reputable retailer.
Customers and employees are said to "act like Jews"
Asian Americans are said to look "extra Asian " by its own Management.
Entire Departments may have no Latino employees for years despite having qualified applicants.
The company's "HR" department apparently attempts to conceal this by often only considering them for low level janitorial positions.
He-Management has called gay male employees "F**s" .
" Fire him he has HIV" was stated by a different Department Manger
That employee working in one of the N.M. restaurants would prepare food without gloves. He used unwashed hands and cut fingers to prepare salads and sandwiches.
It has a questionable food safety record . It may not have followed food safety laws for many years . It has no public statement to suggest otherwise. Blood borne pathogens have not seemed to be of their concern .
A Neiman Marcus employee bled in prepared food through an open wrist bone wound.. When asked by The United States Government to respond, the company stated they are not applicable under the law. OSHA in Washington D.C was notified . The company never directly answered as to why it did not adequately protect its customers. The company shifted the blame to Liberty Mutual Insurance who hasn't ever stated why it never conducted an investigation despite repeated contacts.
In another publicized case Neiman Marcus was implicated in forging fake documents to smear an African American ex employee . Another abusive tactic Neiman Marcus utilizes is to have suspected African American's shoplifting cases moved to different judges courts. . This according to company Management allows an increase in the time they will spend in jail . The company reportedly pays the Court to honor its request to switch judges it deems as not giving lengthy enough sentences based on their skin color. The United States Department of Justice has been made aware of this.
Additional concerns include that the company has failed to pay wages properly and is known for retaliatory issues (Neimanmarcuslawsuit.com)
It now has numerous deserved pending class action lawsuits for the data compromise.
The company claimed that one of it's former manager's is a "pedophile". Interestingly they gave him a positive reference to work at Chuckie Cheese Pizza (Owned by Apollo Management). This despite the fact it is a business aimed at children where a danger may be present. It 's present owners Ares Management and CCIPB both have been contacted.. Neither have chose to adequately address anything perhaps because of buyers remorse
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Ms. Katz should consider resigning as seems her character is worrisome at best, Ares Management and CCIPB should address the abnormal amount of issues that its retail peers don't seem to be afflicted with.
Sources - DOL, OSHA, U.S Dept. of Justice complaint., EEOC records
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Unfortunate, but Lowes's have BAD paint
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Re: Unfortunate, but Lowes's have BAD paint
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Loews blows
Loews is lowly
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Re: Loews blows
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paint complaint
After arriving at lowes paint department, i waited 20 minutes for someone to show up behind that counter, after asking the cashiers at least 4 times to page somebody. The person finally showed up and after i explained the problem ,I was told my numbers were for the mix in a one gallon container, not a 5 gallon container. anyway, she made a new 5 gallon mix, and i figured it would be an exchange. hell no.she had to go do the refund to my credit card thing after i told her not to, as it would be 3 days before i could charge it as thats how long refunds take to get back into the account.and if i used my card i would be over drawn.was then told the paint would be in paint department when i had the funds ????? WTF ???
So i had to go borrow the money to put in my account to cover the cost of the correct paint i needed to finish this paint job before the next rain. That hour, figured back to painting turned into 4 and
by the time i got back it was too late and cold to paint. Wasted an entire day painting the wrong color, then trying to get it corrected. When i did returned ,I expressed my displeasure with the manager on duty and all he did was apologize. Then i threw in the 40 dollars worth of gas wasted on 3 trips to lowes just to get the right paint and told him i should get a discount. He gave me 10 percent (whoops) as it cost me way more than that for all the insane idiocy with this.
i will never have lowes make me any paint again. Should have just been a simple exchange,not a return. And i should not have to had wait 20 plus minutes for service either.
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Re: paint complaint
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info
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Serial nightmare appliances
I called Lowes in Latrobe appliance dept January 5 to Pat and he told me to call Lowes Service Advantage number. At 11:47 am I spoke with Jessica and advised all service and telephone calls my mother made to date and asked how to resolve this politely. She put me on hold and spoke to a supervisor. When she returned she informed me the service appointments were so close together and need to be 30 days apart, (seems a long time between non-working freezer service calls I think). Jessica made another service appointment for January 7, 2016 for AM. Today A&E service tech Chad arrived and again determined the Frigidaire was not working and to ask for a replacement product, (he advised a Maytag or Whirlpool product).
At 11:53 am I called again to Lowes Service Advantage telephone and spoke to Brianna. She proceeded to tell me now we must talk to Frigidaire directly for next step. This again seems like now I am getting a run around. I asked to speak to a supervisor and was connected to Marlina. She informed me that I needed to call Frigidaire. Amazing that Lowes would not stand by a product which they sold! This has gone way too far in my opinion. I wounder why anyone including myself would purchase ANY appliance knowing this is a typical scenario you could expect when you encounter a lemon product. Waiting for Lowes to acknowledge this is a problem and do the right thing and replace this fridge with a new product asap.
Called to Frigidaire and talked to Nancy and discovered Frigidaire does not use A&E for service work, (someone should tell Lowes). Nancy was at least helpful by called A&E, talking to Malory. Chad has not turned in his service call papers yet. so I need to call again.
In the mean time, I am wondering why Lowes sent A&E for service after Frigidaire just told me they are not certified by them...Called Latrobe Lowes and talked to Brad in appliance dept. He tells me that A&E is not the service provider Lowes would send. Whoa dude, I said. Lowe's is the one sending A&E for service to my mother's. This is becoming a serialist nightmare! I called back to Lowes Dis-service Dis-advantage telephone line to investigate this latest A&E service issue and spoke to Anthony. Nice person but, not authorized to do anything but answer the telephone and say hello...next I asked to speak to a supervisor and got Miss Namoi. After speaking to hear of all the details and why would Lowes send this service provider if Frigidaire will not recognize them as authorized. She could only say A&E are on a national data base and are thus authorized. Not much better than Anthony I think. So now I am waiting again to see if Fridge people will grant a return on a lemon product and how much longer Lowes will continue to make obstacles to overcome for an 82 year old lady with a lemon fridge.
Moral of this story is don't buy appliances at Lowes. Instead go to a manufacturer because thats where you will end up in time of trouble anyway! Lesson learned. Good Luck Latrobe
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Re: Serial nightmare appliances
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ray repair man for lowes says he can;t get parts for
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Lowes Lumber
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One day late payments
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Managers that hire low pay, unknowledgable people.
Each manager in passing seemed to lose site of the customers needs & service as years passed, saving monies a priority. It became a Quagmire in dealing with manager business ethics vs customer needs. The present who is now General Manager, is at the bottom of the barrel of all five. Lowes has had numerous complaints about her but have to this point, turned a blind eye. It's to bad Corps are so money hungry they allow this to happen!
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Lowes extremely poor business practices
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Lowes and the sale of Maytag Washers
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Lowes Crappy Washer Installation Job
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Re: Lowes Crappy Washer Installation Job
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Iris by Lowes
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Re: Iris by Lowes
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Re: Iris by Lowes
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managers suck
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Lowe's is scamming disabled customers
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Re: Lowe's is scamming disabled customers
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Lowes
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Re: Lowes
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Awesome.
I lowes services. Now all Lowes employees can make use of MyLowesLife portal to get all the benefits. Login to https://myloweslife.onl/
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People like to talk shit about people at Lowe’s Hell get the shit you’re self lazy ass
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TRERRIBLE! Management sucks, pay sucks, hours really suck!!!
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20 year composite fence - Warranty Voided
20 year warranty, of which 10 years at 100%, composite fence started to fail at 5 years with 3 panels falling to the ground. Manufacturer, Fiberon Woodshades, denied my warranty claim based on improper installation. I paid to have 3 panels rebuilt & installed. Now, every fence post is splitting, cracking, warping and falling into my yard. Again, the manufacturer denied my warranty claim, based on improper installation. The fence was installed with concrete only. This specific fence warranty requires 6" of gravel at 30" deep plus 3 times the average amount of concrete for fence installation. The installer was not given the specific manufacturers installation instructions. After dealing with my local Lowes management, with no satisfaction, I filed a complaint with BBB, which led to dealing with corporate Lowes in NC. They offered a $1500 for a $6718.00 investment. After many phone calls, no fence company will touch the job for $1500, as it is a complete "start from scratch, board-on-board built on site" job. I relayed this information to corporate Lowe's, to no avail. I declined their $1500 offer. According to BBB, they have closed my case. Unbelievably horrible customer satisfaction from Lowes. Never another dollar of my senior citizen fixed income will be spent at Lowes. Lawsuit is forthcoming..
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lowes survey
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Lowes will advertise products they do not even have in stock. Kobalt 19pc 3/8-in Drive 6-Point Thin-Wall Impact Socket Set MM/SAE is listed on the web site but even in stock. Even this item was on sale.
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Lowe’s
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Paid for a refrigerator and never got it
I purchased a refrigerator at Lowes and never got it. I tried to go back to talk different Lowe's workers, manager, emailed, messaged but they keep send me to different one, phone numbers, emails, tell me to contact the delivery company. None of them come up with a solution.
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Lowe’s needs to enforce COVID policies and make people wear masks
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Lowe’s loss is Home Depo’s gain.
I can’t say that all Lowe’s provide the same level of dismal service but the incompetence on the part of the staff at the Lowe’s store located on 1604 The Queensway in Toronto is off the charts. You would think that many of their employees were actually working for Home Depot, conspiring to put Lowes out of business.
1) In the early part of June I ordered a BBQ from Lowe’s on line. 10-14 days later I received an email from Lowe’s informing me that the BBQ was ready for pickup. I drove to the above mentioned Lowe’s store, spoke to one of their “professionals” and was told they would bring it out in about 20 minutes as they were extremely busy. 40 minutes later some other “professional” came to see me to apologize for the inconvenience but that the BBQ isn’t in the store and he doesn’t know why the people at Lowe’s on-line shopping would do that. He then asked me if I wanted to keep the order for the BBQ active at which point I asked him if he would want to deal with level of incompetence and requested my money back plus a receipt,,,,, I actually had to ask for a receipt because he felt I should cancel the order on-line. 15-20 minutes later I got my receipt.
You would think I would have learned my lesson but….
2) In late July 2nd I’m back at Lowe’s (same store) for a 2nd disappointment. This time I placed an order for metal roofing panels for a small job I was doing in my back yard (project #: 633053147). On July 9th I received a call that the order is ready for pick up at the store. I went to the store on the following day; spoke to a “professional” who spoke to another “professional” over the phone. As I was listening to the convoluted conversation about the order, the customer (me) and the parts ordered I couldn’t help but wonder “all the information is on the bill of sale I just handed you”. Finally she tells me that they will bring it out to me in about 20 minutes (20 minutes must be the magic number at Lowe’s but it’s a very different 20 minutes than what any of us are used to). Half hour later I’m told that the person I was talking to is on lunch and won’t be back for an hour. As I wait for someone else to help me out I finally get the attention from another “professional” at the service desk who looks at my bill of sale, checks the screen on one of their terminals and tells me that the order is NOT in. In fact it won’t be coming in until July 16th. He suggested that their contractor probably called me to let me know they just got the order. I told him that the message clearly stated that the order was in the store to no avail. I went back home to check the message to confirm I was right about its content. I returned to Lowes with every intention of speaking to the manager and cancelling the order. I walked in by the lumber department to find that my order is on a cart with my name on it sitting by one of the cash registers. I spoke to the cashier about the incident and asked to speak to the manager. 10-15 minutes later the head cashier showed up. I asked her if I could speak to the manager to which she politely replied he’s not in the store at the moment. (Like they say in the land of my ancestors “The Fish Begins to Stink at the Head”). At this point all I could do is to politely tell her that I was sick of the incompetence with that particular store and that I was cancelling the order.
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Lowe's sucks they ripped me off for $119
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