Lowes Tries To Silence Sucks Site For Complaints About Lowes

angus, 26 Sep 2007 @ 3:44am

They fixed this on monday

You guys really need to update your site over the weekend. Too slow.

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Anonymous Jerk, 26 Sep 2007 @ 4:03am

Didn't even know!

Amazing! I didn't even know about this anti-Lowes site until Lowes tried to shut it down. Thanks Lowes!

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Al Jamison, 26 Sep 2007 @ 5:43am

lowes

I had Lowes put carpet in my house a couple of years ago. As they were getting thru and sewing up there carpet job they told me they did'nt cut off doors and left me with no front doors on my house on a friday afternoon. I had no one to do this job as I was'nt told I'd need anyone to cut my doors or even that they would need to be cut. Every time I try to do anythiong at Lowes I get Screwed.

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Dave Pyatt, 26 Sep 2007 @ 5:54am

Lowe's doesn't install anything...

All installs are done by independent subcontractors arranged through Lowe's, so Lowe's is not directly responsible for a botched job, the customer needs to direct their complaints to the contractor that actually did the work. Although I worked at Lowe's, my department didn't deal with the sub-contracted labor, but I would assume that there is a contract between the customer and the installer that could be pursued to remedy complaints.

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Brian, 26 Sep 2007 @ 6:00am

What's the story here?

I want to love Lowe's, I really do--mostly because I despise Home Depot but I've had nothing but problems with them. Botched orders and insanely bad customer service (an entire department left me standing at a register in the middle of putting together a quote so they could go do an hour of training).

That being said, "sucks" sites are, in my opinion, all right and I think companies would do well to address the concerns there *if* they contained any sort of constructive material. Typically all they are is "F-so-and-so I hate 'em cause they screwed me". How does a company address that? Especially when the weight of the internet dogpiles on. Should they try and get them taken down? Of course not--it only makes them look like bigger asses.

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Chuck, 26 Sep 2007 @ 6:01am

Re: Lowe's doesn't install anything...

Wait... I buy something from Lowes, THEY subcontract the installation to a third-party, the third-party screws it up and Lowes expects me to go to the third-party with complaints?

My complaints go to whoever I wrote the check to, not who they wrote a different check to. The court summons would also go to whoever I wrote the check to.

Subcontracting does not remove the contractors responsibility or liability.

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Stute, 26 Sep 2007 @ 6:15am

This is why me and my dad...

Do all the work ourselves... We don't trust morons up there getting paid minimum wage.

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Beck, 26 Sep 2007 @ 6:42am

Corporate Domain Name

Many companies have bought up all the combinations and permutations of TheirCompanyNameSucks.com to prevent people from launching this type of Web site.

I guess Lowes dropped the ball on this one.

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Jack Sombra, 26 Sep 2007 @ 6:44am

"All installs are done by independent subcontractors arranged through Lowe's, so Lowe's is not directly responsible for a botched job, the customer needs to direct their complaints to the contractor that actually did the work"
Actually they are directly responsible, client has no contract with whoever Lowe's subcontract the work to, they have it with Lowe's.

The subcontractor is 0% liable to the client for the botched job but they are liable 100% liable to Lowe's, who in turn are liable to to the client

When you subcontract work like this, your subcontractors mainly represent you, not themselves. Which is why companies should always pick their subcontractors very carefully

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MyKitchenSucks, 26 Sep 2007 @ 6:52am

look at both sides of the argument

As far as the fence goes, yea, it looks like the installer's work was kind of sub-par, but nothing that couldn't be fixed in an afternoon by a qualified installer (although its not up to an installer to level out your yard so the fence touches the ground everywhere). The fact that Lowes would not even attempt to fix the obvious problems with the gates says a lot about how little the manager at that store cares for his customers. Or... how much of an asshat this guy is. I'm kind of leaning towards this guy being an asshat, from the way he goes on and on about certain things. I've been on the both ends of the same customer complaint conversation before, so I feel for the guy, but I can also feel for the store manager, having to deal with guys like this is tough. I can imagine this guy demanding all sorts of things from the store manager, to the point of being unreasonable and overreaching.

So who is in the wrong and who is in the right on the subject of the fence? Probably a little bit of both. You want a chain link fence that is escape-proof, then you have to do a little more work to your yard to make sure there are no dips and valley's. Chain link fencing can't make quick elevation changes, because you have to stretch it very tight, and stretching it makes it straight. If your lot has a lot of those dips, you need a different kind of fence.

However, the moral high ground goes to this guy. As soon as Lowes tried to mess with his freedom of speech, they crossed the line. Yea, he might be a pain in the ass, yea he might be completely wrong, or hell... even outright lying (I don't think he is), he might even have some sort of mental issues (I doubt this, as well) but he certainly has every right to critisize and complain, up to the point of making threats or outright slander. So, piss off Lowes, I would never shop somewhere that uses legal threats to try and intimidate people, especially when they have no real legal standing, and are relying on their size and bankroll to push people around.

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Beck, 26 Sep 2007 @ 7:04am

Re: look at both sides of the argument

When Lowes came out to take measurements and do a site survey their fence installer should have pointed out any preparation work that was necessary. When you purchase an installed product you are purchasing the installer's experience and knowledge, and they should have told him how the dips and valleys would affect the escapability of the fence.

When I bought a Corian countertop through Lowes they gave me very explicit instructions about the preparation that must be completed before they would install the countertop.

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Anonymous Coward, 26 Sep 2007 @ 7:16am

"My complaints go to whoever I wrote the check to, not who they wrote a different check to. The court summons would also go to whoever I wrote the check to."

That would be the subcontractor! I have purchased many items from Lowe's, and had them "arrange the installation". When the person is done, I write the check to the person who did the install. The only check I write to Lowe's was for the actual parts. I do not write out any check until I am satisfied with the completeness and quality of the work.

To those people talking about doors being left off or fence not properly installed, don't pay for it until it is done to your satisfaction. If you use a credit card, you can put a "cancel" on the payment pending dispute resolution.

As for the sucks sites, my biggest complaint with them is that they usually morph into a bunch of posts where people give opinions with no facts to back up the comments. The original poster may have their facts right, but the respondents are usually just slanderous.

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citizenj, 26 Sep 2007 @ 7:21am

wow

I never knew there were so many whiners in the Techdirt forums. What a bunch of wussies. Did you even read the guy's site? He documents everything and even though IANAL, I find his legal arguments convincing. The fact that the EFF is backing him up surely says something. Now, I'll still buy stuff from Lowe's, but I'll be danged if I ever let them or their sub-contractors ever install anything in/around my home and I'll make sure everyone I know does the same.

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ricky, 26 Sep 2007 @ 7:28am

Re: Lowe's doesn't install anything...

what are you talking about? the customer contracted with Lowe's... not with Lowe's sub-contractor. Lowe's is the contractor, because the customer contracted with Lowe's. Lowes is directly responsible, unless Lowes told the customer, "Hey, we don't install this, but here is a list of people you can call, or you can install it"...

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Somewhere in Ohio, 26 Sep 2007 @ 7:37am

Having installed fence for 15 years (one of my first jobs) you can plainly see the installation is botched.
That said, Lowes is not the only place to get a fence. There are actually fence companies that do this and only this. If you get fence from a big name because you have their credit card and it looks like a good deal with the savings chances are the cost is saved somewhere . This looks like they saved it on the installation.
If you look at his site and see how much the fence moves that is in part that it is a small gauge wire fence and you can attach a wire that runs through the bottom that is a fix for this.
The posts moving looks like they put bags of dry concrete in the holes. Not always the best option, saves time and money though. This is also only talking about one installer, his or her experience or lack of shows.
Lowes should fix the problem, as I am sure there is a warranty . The fence should also be paid for maybe minus the labor . That will keep the bill collectors from bothering you .
I hope the next time this guy needs fence he shops around and doesn't choose the big guy just for the price. I do think that Lowes should also check out the work of their installers. It is their name on the line in the end not the installers.

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Ed, 26 Sep 2007 @ 8:19am

Sucks

I love suck sights My fav is state farm sucks .com Its nice to have a place to vent over a rectal probe

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anon spouse of a Lowe's manager, 26 Sep 2007 @ 8:36am

Lowe's is bleeding cash at a pretty fast rate these days, and same-store annual sales are way down. The stores have cut hours ($$$) to the bone to stave off the hemorrhage, unfortunately a bad move.

Decreased employee hours results in a domino effect:
1) fewer employees on the floor/registers
2) unhappy customers, leaving without buying or going to the "big orange box"
3) good employees leaving for other companies
4) decreased revenues
5) stock prices plunge...
6) unhappy customers post "sucks.com" websites
7) fewer customers
8) repeat until stock values near zero...

Business economics 101, courtesy of Lowe's

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Meoip, 26 Sep 2007 @ 8:41am

Really?

I'm a fan of getting consumer rights but there are ways to go about this. Jumping straight to Lowes-sucks.com bypasses the correct way to solve issues. He should know who is working on his property and what subcontractor they are employed by. He should have read his warranty for parts and labor (his parts warranty could be in jeopardy because of a incorrect installation. He then needs to contact Lowe's about the issue, when the do nothing he needs to follow the directions on the local builders association website and contact the BBB. If that fails then go for the Lowe's sucks plan but please don't skip the steps that are there to deal with issues.

My job was created because my company had no customer service.

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Froggie, 26 Sep 2007 @ 12:07pm

Re:

Retail is down as a whole, not just Lowes, or Home Depot. Everyone in retail is sweating their job right now, myself included!

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Sarita, 26 Sep 2007 @ 12:59pm

Sucks Site done right?

I have to say suck sites sometimes do a good job of getting their point across and often are born out of a company's lack of response to complaints.

I formed Milan Properties Suck after my management company started screwing over their tenants (including me) on a regular basis. At times we didn't have hot water, working heat, and more often than not these issues went unresolved for months - ans sometimes they never were resolved at all!

After several tenants learned about the site and started contributing it became a productive place where victims of this management company could get help with their problems.

Yes the management company in question (Milan Management/Properties) has sent me numerous cease and desist letters threatening me with legal action and NEVER following up because they know the things posted to this site are true - and because they'd be smacked with an Anti-Slapp motion. Suck sites work....if the company pays attention to the issues at hand and resolves them....

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Leo Lowe, 27 Sep 2007 @ 9:13am

botched installation

Lowes should have sued for 'defamation of character' because that is what a 'sucks' site is really all about. I don't bother to view any 'sucks' sites because I believe that when you have a complaint, you should take it directly to the person(s) you are complaining about. Broadcasting the complaint to the world via the Internet is a low-blow. No pun intended. Complaint sites should be allowed on the Internet but ONLY if they do not contain any form of defamatory substance. For example: I don't need to cuss someone out in order to let them know that I am displeased with something they have or haven't done. The 'sucks' sites are sites that are counter productive to our culture. If I were the judge in this case, I would have taken that heavily into consideration while reviewing the case. Judges can correctly administer the law without having to omit their ability to use common sense. I happen to have the same last name but I am not related or affiliated with Lowes in any way. ..just pure coincidence.

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Lowe's Loses, 3 Oct 2007 @ 3:13pm

Re: botched installation

I'm here doing searches for fencing at Lowe's and find this... Problem for Lowe's is I don't even need to go to Lowe'sSucks.com now... This has been enough information for me to shy away from Lowe's...

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Sky Masterson, 9 Oct 2007 @ 8:08am

Re:

Recently caught in the massive lay-offs from Lowe's (not for any performance issues, but because if my manager haddn't laid me off, "corporate" would bum-rush him and get someone in there who would slash payroll...)I can now more clearly see the bigger picture.

A year of so ago, Lowe's finally realized that Home Depot had become the punch line to every "bad customer service" joke in America and struck back my inflating their payrolls and flooding their store aisles with red vests and "WOW" customer service.

And it worked.

Now that they've won over most of the DIY crowd and a sizeable number of contractors, they feel it's safe to just cut manpower to the bone and say to hell with the customer.

Everyday over the last couple months I heard comments like, "You guys are getting more like Home Depot everyday", and "What happened to all the help?"

Bottom Line? Bottom Line! If Wall Street is happy, Lowe's in happy. So if you own Lowe's stock and are waiting for that dividend...get used to waiting in long lines and looking down empty aisles for those (no longer easy to find) red vests.

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liz, 22 Oct 2007 @ 9:29am

Re: look at both sides of the argument

A month or 2 after this man's fence was installed, a new store mgr transferred in. Only when this man's website was put up, did the new store mgr find out about this situation - more than a year later?!! No notes in his file, nor phone calls were made. Sure the pictures show a bad job, but where was he when the job was being done? The responsibility is not only with the contractor but the consumer as well!!! Also, why did it take so long to complain if in fact the contractors did a bad job? Did he mention that he charged it with no interest for a year? AND has made no payments on it? I think his sorry, broke ass couldn't pay for his installed fence. The way I see it, he falls right into same category as the rest of these Statesboro, GA locals . . . sorry, worthless, pieces of crap that expect something for nothing!

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joe randel, 24 Oct 2007 @ 1:31pm

free speech

HEY MORONS.A SPADE IS A SPADE.WHATS THE MATTER HAVE YOU ALL FORGOT THE RIGHT TO FREE SPEECH.LOWES SUCKS ANYWAY

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David, 24 Oct 2007 @ 7:52pm

Re:

I dont believe jack knows what he's talking about,
Yes the contractors are independent,the contractors are also
security screened,their job history is checked,Their work
is rated by customers on a weekly bases and if it drops below a set percentage the contractor is let go,lowes seeks
to find the best subs it can find,and does a pretty good job of it,
their pay scale is set to try to draw interest from highly
skilled people,and for the most part does.
The sub is 100% liable and worried about pleasing the customers,at risk of loosing their job,and can be penalized
easily due to their contractual obligations with lowes.
Customers are trying to scam lowes more and more by making false accusations and playing lowes against the subs and vis-versa,trying to get somthing or everything for free.

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Lowes Installer, 25 Oct 2007 @ 7:26pm

All newly installed decks and fences falling down

Watch out, the Lowe's sales force is not updated with what are the only fasteners you can use with ACQ treated lumber. Just try it your self, call and ask a sales associate at any Lowe's. Some of the installers do not know this ether. And the ones that do shame, shame, shame. We know you have to pay for your own nails but cheaper not always better.

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Chad, 30 Oct 2007 @ 6:05pm

I am a sub-contractor for Lowe's

Most of this comments are wrong! Your contract (the customer) is with Lowe's , but I have a contract with them also if for some reason the job is not completed up to Lowe's expectation. I being the installer have to pay to get it done correctly. Either way the customer's job has to be done correctly , all the time. Happy Lowe's installer

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Gotsand, 31 Oct 2007 @ 12:03pm

Never stop payment

Post #12 gave very bad advice. Never put a hold on (or cancel check for) payment to a contractor once work is complete. In many states this is illegal and opens one up to significant civil (and criminal) penalties.

Florida statutes allow for award of triple damages -- all the contractor has to show to win is a voided check. Once paid, one's only recourse for sloppy work is court. Like others have said never stroke a check until the work is done to your satisfaction.

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Jim, 2 Nov 2007 @ 7:20am

Re: Lowe's doesn't install anything...

You are wrong. The company has to take responsibility for those botched jobs. The correct process would be for the store install coordinator to step up to the plate and fix the problem, and in most cases will include charging back the installer for the job. The customers are to discuss any and all issues with the store, NOT the installer. This is what they have a installation coordinator for. If customers are being told to call the installer directly, then someone needs to be trained the right way!

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Stanton, 4 Nov 2007 @ 8:02am

Another Lowes victim

I have also been a victim of Lowes' "personal guarantee. We recently had new flooring installed into a home we were flipping. Lowes subcontracted the job and when the job was finished, we discovered a small rip in one of the vinyl floors. When I reported it to Lowes, I was told that I needed to report this to the subcontractor. I responded that I didn't hire the subcontractor, Lowes did. Even still, Lowes REFUSED to come out and look at the problem. They insisted that the subcontractor had to come out and make a determination as to whether it needed to be refloored or not. When I spoke with the sales person originally, they assured me that the warranty covered any problems with installation and that they would repair or replace the flooring if a customer was dissatisfied for any reason. But when that was put to the test I was told that that their warranty coverage was subject to their's (and subsequently) their subcontractor's discretion. In other words, it was up to Lowes and the subcontractor to determine whether or not they should repair or replace it.

DOES ANYONE ELSE SEE THE INHERENT CONFLICT OF INTEREST IN THIS?

When I sold the house, I had to give a flooring allowance of $1200 because of the tear in the "new vinyl flooring."

I avoided Lowes opting for Home Depot after that, but at the end of the day, there is really no difference between the two companies. Both lack integrity, but they appeal to our desire to keep our project costs down. Unfortunately, in some instances, it ends up costing us on the back end.

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Dave, 10 Nov 2007 @ 8:49am

Re: look at both sides of the argument

You want to be objective, but I can see in your ending you can't be. Being on the bad end of the piece...always...I cannot remember the last time someone took a responsible approach to their own actions. Society has become far dependent on blame of another person rather than looking in the mirror. Does anyone realize how many times a day an average manager of a home based store gets threatened by a customer with a law suit? How about how many times a day an average hourly employee gets his or her own life threatened?

I read a complaint not to long ago where a man said he felt threatened when he walked into a lowe's store and would never shop there again. What he didn't say is that he threw product at an employee and screamed in another employee's face that he was going to take them out back and throw them in a dumpster. Raise your hands if you want to help this guy! I have never known a customer to tell the truth and they really hate it when you catch them on it. Its only human nature to not try to help a person that only knows how to yell or scream or threaten.

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Ryan Keefer, 14 Nov 2007 @ 6:37pm

Lowes Does Suck

We were amazed at how closely the lowes-sucks.com guy's experience matched our own here in North Carolina: Our Lowes Sucks Experience

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Lowes, 14 Nov 2007 @ 10:13pm

Re: Lowe's doesn't install anything...

That is not true. Lets look at all the details. Each install has a contract. It is between the customer and lowes.Lowes pays subcontractors to do work. The customer does not pay contractors.Lowes is responsible for all work.

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Pamela L. Gross, 16 Nov 2007 @ 11:10am

LOWES POOR CUSTOMER CARE

I bought $564 worth of merchandise from Lowes in Port Charlotte Florida to take part in the $10 coupon for $50 spent. I had ten coupons, worth $100 and went into the Lowes store yesterday to buy some items. I got to the cash register and my total was $116.64. I handed her the 10 coupons and she asked some type of service desk manager and came back to tell me you could only use one per purchase. I was so ticked I just left everything in the cart and walked out. I will be going back, and I will make sure I sort my items to spend the least amount over $10. I am also looking at items I have purchased from Lowes that I have not used/opened, and I will return everything that is new. So, instead of having a happy customer that is doing a load of remodeling on two homes and a condo, so would be spending lots of money, they have an angry customer. I will tell everyone about my poor experience and will NEVER buy another thing from them. I spent $30,000 at Home Depot last year, so all of my future purchases will be made at Home Depot. Beware of Lowes promotions, they are devious.

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MARY PIFER, 20 Nov 2007 @ 6:30am

another poor customer service complaint

My husband and I bought a home that was in the process of being remodeled...We are not rich people...so we have been remodeling it ourselves...My father is a contractor and owns two construction businesses, one roofing company and one contracting company. My father being the nice man that he is bought us 25 boxes of tile from Lowe's to help us out. My father spends quiet a bit of money at Lowe's each month and sends his customers there to pick up materials. So Lowe's can personally thank him spending tens of thousands of dollars with them each year. My husband and I did not really like the tile, but took it back to exchange it for another style of tile-wrong...we thought that we would take it back. My husband and I loaded up all of this tile and took it back to the store and they were rude and lacked any type of professionalism. The lady at the return desk at 5pm took back two boxes of the tile and gave us a pretty little Lowe's card for an in store credit. We asked if we could bring the rest of it back and they said yes, so my husband and I loaded up all of this tile...just for them to tell us that they could not help us...they said that the tile had been discontinued and they WILL not take it back...so between 5pm and 7pm they discontinued the tile...does that make any sense to anyone...My father will no longer be shopping at Lowe's...we have torn up our Lowe's cards and not doing business there any longer...Nick Cobb is the store manager at the one in North Little Rock and he did not have the courtesy to come to the return desk and speak with us...he would only talk to the lady at the return desk by phone...how inconsiderate...I am not saying anything slanderous, just stating the facts..I am completely and utterly offended by this store...Where is Robert Niblock (ceo of Lowe's)...let him have to deal with this poor customer service and see how he likes it....I am so disgusted about this.

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Carly in NV, 25 Nov 2007 @ 12:10pm

Re: lowes

I work for Lowe's Installs and I can tell you that, if this was done in the last year+ you should read your contract better. It clearly says the installers don't cut doors. I don't know why they don't, or who would think to ask, but it's really important to know what you're signing (front and back).

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Carly in NV, 25 Nov 2007 @ 12:15pm

Re: Re: Lowe's doesn't install anything...

You are correct. YOU as the buyer contract with Lowe's, not the subcontractor. The sub is responsible for their work, yes, but the chasing should only go: Customer -> Lowe's -> Sub. There's more to this story than what we can see about this fence job. There's no WAY my store would let a sub get away with a botched job!

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Anonymous Coward, 29 Nov 2007 @ 1:24am

Re: LOWES POOR CUSTOMER CARE

your a scammer! wake up. you knew what you were tring to do!! quit trying to play all inocent.I would love to tell you to eat s*it!!

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Anonymous Coward, 29 Nov 2007 @ 1:48am

Re: They fixed this on monday

YOU DON'T EVEN REALIZE HOW MUCH LOWES HAS TO DEAL WITH WHINEY, THIEVING, " CUSTOMERS" THEY ALL SPEND "THOUSANDS" OF DOLLARS AND ARE " CONTRACTORS" iT IS RUN BY PEOPLE NOT SUPER EXPERT KNOW EVERY ANSWER TO ALL YOUR IMPOSSABLE QUESTIONS HEROS!!!I SWEAR PEOPLE TURN INTO MINDLESS KNUCKLE HEADS WITH NO COMMON SENSE WHEN THEY WALK IN THE DOORS!!READ THE LABEL BEFORE YOU ASK A STUPID QUESTION!YOU EXPECET EVERONE YOU SEE IN A RED VEST TO BE A TRAINED EXPERT IN ALL THINGS REALATED TO EVERYTHING YOU SEE IN THE STORE????IF WE KNEW IT ALL WE WOULD BE IN THE PRIVATE SECTOR AND MAKING $50.00++++ AN HOUR. YEAH IT'S NOT A PERFECT PLACE BUT WERE TRYING TO JUST DO OUR JOB; SOME BETTER THAN OTHERS.IT'S ALL IN WHO YOU TALK TO, FIND THE ONE WHO YOU LIKE AND SEE WHAT THEY CAN DO.OPEN YOUR EYES AND SEE (YOUR NOT ENTITLED)WHAT WE HAVE TO DEAL WITH ON A DAILY BASES.

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Jim, 29 Nov 2007 @ 2:23pm

Poor customer service support

Keep your site working. Lowe's as well as other companies need sites like yours to let the consumer and more importantly potential customers know how bad they are. We purchased a Whirlpool Duet W/D from them with extended srvice and it's been 2 weeks and we still have a broken machine. I must warn others about buying anything expensive from Lowe's.

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Anonymous Coward, 29 Nov 2007 @ 5:59pm

Re: Re:

You have got to work for low down lowes, I mean really the money they pay their contractors is not even competetive for one thing, and then to qualify all they need is a movie, installation guide, and an anyone can print document the gives them the privilage of working as a sub to the primary contractor LOWES, I believe that the primary contractor is the one with the insurance, and therefore LIABLE for any loss of property, or life. The next one liable will be the homeowner, because for all practical reasons the sub contractor is only doing as he is told, and if the home owner was not happy all he would have to do is ask the sub to leave......... All that said, I am a contractor and am always liable for 100% of anything that happens on my jobs, and yes I get the check first just like lowes. I needed to vent God bless all the good people that are discredited by Lowes unprofesional attitude.

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Anonymous Coward, 29 Nov 2007 @ 8:06pm

Re:

Actually Lowes pays the installer after the customer says the job is up to standard with them and if not the installer doesn't get paid.

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Employee, 2 Dec 2007 @ 7:56pm

I've been working at Lowe's since May. I'm retired Law Enforcement, so the retail business is new to me. I'm used to liars in the field and being able to do something about them. Standing in front of a customer who demands a product that (corporate) has decided to no longer carry is suddenly MY fault. A customer wanted something we no longer carry just because he bought the identical item 9 years prior. He wanted to speak to a manager because he didn't like my explaination that 'we no longer carry that item' sir.

Let's not forget the customer who asks you for your advise on how to do something, then tells you your wrong. Even if you can provide product instructions as to the 'how to' yet you're wrong.

My personal favorite is customers who openly admit they have not 1) read the directions, 2) read their contracts 3) want to do things 'on the cheap' and when none of the above works for them, it's MY fault.

For $8.28 an hour (just to supplement my pension) I'm about to tell retail and Lowe's to take a hike. I can't cover 2 departments (due to lack of scheduling) cover 'code 3 to the front' AND answer my call button in less than 45seconds. I haven't been able to figure out how to grow more legs, and more arms, and be 4 places at 1 time all for $8.28 an hour. When you the customer can tell me how I can do all of that (because we know you're always right - NOT!) I'd love to listen. In the mean time, the next time someone tells me "I'll have your job" because Lowe's no longer carries an item (like we're the only store on the planet) I'll gladly hand them my little red vest and have them do the job...

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Another employee, 2 Dec 2007 @ 10:07pm

Re: employee

You said it well Employee!! I wish that every consumer would put on my shoes and pound that concrete floor for just one day. Working in retail has changed my whole outlook on people. I used to be a soulful, caring person with goals and aspirations, now I just have to pretend I'm still that person while being yelled at for trying to help people with project problems. What they truly need is to grow up, grow some manners or get mental help. Don't get me wrong, there are 100 great customers for every 1 that think we owe them our blood, but that 1 comes day after day. You people have no clue as to what we have to deal with. I really want to know if you unhappy consumers go to Kroger, throw your milk and eggs in the floor, yell and spit at the clerk because the chicken and cow didn't produce the product you wanted?

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Employee, 3 Dec 2007 @ 1:11pm

I'm with ya. 20 years in Law Enforcement, standing on hot asphalt directing traffic in the heat for hours, wrestling with suspects now and again, 5 years on the bike team, and I never (luckily) had gotten hurt. My first 2 months at Lowes I developed tendonitis in my left ankle from the concrete floors. New shoes, 2 gel inserts, and I still have to wear a boot at night to help with the pain.

You are correct with the 1 out of 100 customers. Yet every shift, there is that 1. I've since learned that I give the customer all the information (including a hand-out that I've printed from home and keep in a file on re-occuring questions) I have on a product or procedure, when I'm told "I don't believe that" I can do nothing more than walk away from the customer. I've done all I can do and if that customer isn't happy with my efforts to give him all I can, then I can do no more but walk away and he/she can figure it out themselves - I mean after-all, it's a D.I.Y. store, right??

I've had SEVERAL customers tell me "Well you're the expert!!" and I reply "No, an expert makes $125.00 an hour for their design techniques, I make $8.28 an hour" - that's as honest as I can be (and I tell them just that!) I've also had to go into great detail and explain that Lowe's doesn't train us to do everything a homeowner wants to do nor trouble shoot every problem that can arise being a homeowner. Hey, fire me for being honest, right!?

But you're right, I often wonder how people act in other stores, and if they ask the stock clerk how to make a dish they read about in a magazine once, a couple years ago, then get mad because the stock clerk doesn't know EXACTLY how to make the dish 'in some magazine' they read and throw their groceries at that stock clerk and storm out the door vowing never to come back and spend a couple hundred dollars a year here! (Our store averages $170,000 a day in sales and have often hit the $1,000,000 week in the summer).

A tourist who was in town on Spring Break who had blown thru a red light, (coming close to hitting a pedrestrian in a cross walk) upon me asking him to sign his traffic summons stated "I'm never coming back here! I looked around at the thousands of people walking the sidewalks and driving the roadways (like the 100 days of hell at Lowes) and said to the driver "I don't think we'll miss you" I keep that traffic stop in mind when people tell me they're going over to the 'orange box store' or never coming back.

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Jeff, 24 Dec 2007 @ 7:32pm

Re: This is why me and my dad...

maybe with that attitude of thinking they are moroons you and your dad should not be allowed in public if you act like an ass you will be treated like one

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manager for lowes, 24 Dec 2007 @ 7:45pm

Re:

this is classified information!!!! But the secret is that they are doing all of this cost cutting to insure they can still pay the corporate dumb---'s there salaries, haven't you heard they have all built homes on Kiawah Island
Resort in Charleston SC this is multi million dollar property.

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Ben H., 27 Dec 2007 @ 9:07am

Decided Not to Post-Well sort of...

I was going add a post regarding a recent Lowe's experience but after reading all the other postings, I have decided not to. Nothing in the posts here are factual (exepect the ex-cop stating his hourly wage). A true complaint should be documented with facts and paperwork and names of those spoken with. The only thing here are people venting theier personl feelings. No facts are present. The customers are complaining about things they have not read or fully understand or have not had fully explained to them. ASK QUESTIONS PEOPLE! Eveyone is afriad to ask questions these days. I worked retail management for years and there are no stupid questions. I have found poeple are in fact afraid to ask but 50 other people have the same question. I myself ask an ass load of questions eveytime I buy something. BE AN INFORMED COMSUMER - ASK QUESTIONS!!!
As for the retail employees, I feel your pain but having worked in both retail and banking for years before moving to the corporate world, all I can say is, that is the nature of the job. There will always be unreasonable people - customers, your boss, shareholders - whatever. These are an ever present part of the retail enviornment.
Yes experts do make more per hour, and if I wanted an expert I would hire one. When I go to Lowes, I expect the hourly wage worth of service because after all I am doing the project myself. If I am dumb enough not to ask questions then that is my fault. But I do expect someone to be avialable in the asile and I expect them to be polite. My problem with Lowe's as well as other big box locations is lack of service and lathargic 16 year olds who could care less that I am shopping in their store.
If you want really good service - SHOP LOCALLY! You might have to look for them and they might not be 2 blocks from your house, but it is worth it. 99% of the time when shopping at a discount store you get what you pay for. I will pay more for better service. Why give it to the CEO when you can give to the local family owned shop.

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Brad C., 28 Dec 2007 @ 8:05pm

installer facts

ADVANTAGES to being a lowes installer: no marketing costs and prompt bill payment.

DISADVANTAGES: Installers are paid approximately 70% of retail price,- Lowes keeps a third.
Lowes expects installer to supply certain basic install material instead of the customer, as per contract.
Little or no fee for "haulaway" of large difficult to dispose of items.

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Ray, 24 Jan 2008 @ 9:15am

customer service

the bottom line is, "customer service" is employed by any number of big box companies as a buzz word only to attract perspective customers (along with 10% off, open 16 hours a day, 0% interest for a year, and we'll match any competitors prices. their approach is to give back 10% to customers who complain and make that customer go away, instead of doing it right the first time. one must remember that mega stores make big money by bullying suppliers, forcing smaller competitors out of business, hiring an untrained and inexperienced workforce, under paying and bullying that work force, and running as many customers through the front doors as they can per day. what this should point out to anyone with a brain is "bigger is not necessarily better", so patronize smaller specialty businesses in the neighborhood where you live and receive better treatment by a merchant who cares about having you as a customer and provides better "customer service" in hopes of getting your referrals and future business.

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The "Untrained and inexperienced", 27 Jan 2008 @ 7:52pm

Customer Service

Get Real Ray!!

First lets think - A guy who works in the electrical department of a big box store make about $9.00hrly. And electrician makes about $55.00 - both are supposed to know how to rewire, voltage, amps, etc and everything about a customers home and how it's wired and 'I'm looking for one of those switchy things". If you want to purchase a ceiling fan for 5 times what they cost now, then go to the service desk and ask that the associate in that department start making $55 an hour.

Let's think about the poor chump in the paint department. Last I checked, murals, faux finishing, color coordinating, interior design are done by professionals. Professional such as interior decorators and artists demand a higher price than a guy that mixes paint. Yet the guy that mixes paint for $8.00 an hour is expected to know (according to the customer) how to faux finish everything, what colors are used in a Tuscan valley wall mural found in a magazine.
Pay the guy who mixes paint $100-$125 an hour for this professional wisdom he's supposed to have, and see a gal of paint go from $25 a gallon, to $100 a gallon.

Like the guy above, I don't ask a grocery store clerk how to make Beef TarTar. I go into a grocery store after having researched the 'project' myself and with list in hand, find the necessary items myself. I don't get upset with the dairy manager because he doesn't have the type of organic milk I prefer. He doesn't do the ordering. I don't "Umph" when the woman in the seafood department doesn't have an idea for a 'side dish' for the shrimp and scallop dinner I want to prepare for dinner. I don't 'roll my eyes' when she says "Um, it's a personal preference, everyone likes something different" I don't storm out and leave everything in my cart and vow never to return.

If you believe these types of people are few-and-far-between, you must live in Fantasy Land. They're every day, every hour, and every other customer.

We as "untrained and inexperienced" Customer Service Associates have no way to pull a rabbit out of our hat, tell you what the electrical diagram is in your home because we've never been to your home, what that 'thingy' is you're looking for (as you make hand signals), and what I think you should paint your laundryroom,(the one I've never seen).

Call us what you will. Lowe's, HomeDepot are big-box DO IT YOURSELF stores (DIY). We as employees do what we can, for the money we earn. Wouldn't you think we'd like to all be electricians making $55 bucks an hour? Or a plumber making $100 an hour? Or an artist billing $125 an hour? We wouldn't be working at a DIY store that's for sure!! We wouldn't need to. We'd know more and could ask for more based on our knowledge and expertise in each field/department. If you want to pay more, hire an professional. If you want to DO IT YOURSELF, go to a DIY store. That's what they're for!!

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Customer Example..., 30 Jan 2008 @ 11:55am

"Hi Lowe's Employee - I'm have a piece of material, a rake handle, and an old lamp - could you tell me how to make a shabby chic table and chairs out of this by tomorrow I'm having company over? I'm in a hurry" "What? You don't KNOW? What kind of place is this!!"

This example maybe just a little out-there, but not by far. I loved the Lowe's Christmas commercial where the Associate had to continually guess what the customer was looking for. Now THAT commercial wasn't out-there, it was quite real. The other Christmas commercial got me too where the woman was asked to be the customer's personal shopper for his wife. That too was based on real customers. Yet, if I spend 45 minutes being a personal customer assistant, how do I assist other customers and answer their questions?

At a morning meeting, our store manager had to re-emphasize that customers do not read directions and that WE were to read the directions directly from the product to the customer. I agree, it's a Do It Yourself store and I can only do so much or give so much product information. What a customer does with it when they go home I cannot control but I'm held responsible for. All for less than $10 an hour.

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Tersea Allen, 1 Feb 2008 @ 4:50am

Lowes sucks

I was sold a oven a floor model with a scratch on it. It was a self cleaning oven. It was delivered and now it is not a self cleaning oven. Lowes says they will deliver a self clean for only 100.00 more ???????

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I don't understand?, 3 Feb 2008 @ 3:16pm

Re: Lowes sucks by Teresa Allen

So somewhere between Lowe's and your house, your self cleaning oven no longer became a self cleaning oven? I don't get it. Same oven? Same dent? Yet it changed?

Same thing happens in the paint department at my store. Customer chooses a color, we make the color, we show the color to the customer by putting some of the paint on top of the can, customer says that's the color, yet when they get it home, it changes color.

It's magic I tell ya, magic....or something.

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Mike Woodson, 3 Feb 2008 @ 11:27pm

Re: Re: Lowe's doesn't install anything...

Absolutely right. I'm a general and have been a sub in the past, and I can definitely say that the GENERAL is on the hook for all work performed on the jobsite. If my glazers botch window installs, the client bitches to me, and rightly so. That's why I choose subs very carefully. If I get the least bit of bad vibe from one of them, I cut them off and refuse to hire them.

In this case, Lowe's is 100000% responsible for the bad fence, regardless of their attempts to weasel. Apparently they don't know much about the construction contracting bidness.

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Pat Francis, 7 Feb 2008 @ 7:42am

Lowes Hiring Methods

Lowes "hiring" methods are a joke also. I applied at one store, talked to no less than 8 people, took the drug test, and was told by a manager "we don't have many people over the age of 40 here, they are a liability", and was shown the door.
I'm 54 years old.

Applied at another Lowes store, came in for an interview, and was told "there is no person by that name working here". Asked to see the HR manager and was told "that person is not available", asked to see the manager, same response.

Something is wrong here, when you go on-line, apply, get a phone call to come in for an interview, then "mind games" are played out.

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Dennis, 7 Feb 2008 @ 1:16pm

Re: Lowe's doesn't install anything...

Not correct. The contract is between Lowe's and the consumer. If the work is not up to par, Lowe's is responsible.

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Dennis, 7 Feb 2008 @ 4:44pm

Re: Re:

The contractor that botched my roof job has been paid. The contract I signed with Lowe's states that the contractor will be paid once I okay the job. Fat chance I will ever deal with LowLifeLowes again.

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bt, 13 Feb 2008 @ 3:31pm

loews sucks

lowes is out for one and only one thing. LOWES. They will trample on any respectable subcontractor just to get themselves out of a jamb. Dont let them owe you money, they will find a way to back charge you for something to get out of the obligation. I cant believe that a company of this magnitude can get away with the treatment subcontractors receive. Yes, I have an attitude, but I have seen first hand that the sales people sell products just for the sale, offering no care and maint. after the sale, leaving it up to the subcontractors to educate the public all the while getting paid below average prices for our work. Happily, we have chosen to drop lowes ,finding that our bottom line is better for it. Word of wisdom to those who are on the fence..lowes does suck..they suck the life out of YOUR business.

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pedro, 14 Feb 2008 @ 5:31pm

lowes

lowes treats their employees really bad too. lowes is NOT a great place to work!

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Anonymous Coward, 16 Feb 2008 @ 6:34pm

Re: This is why me and my dad...

hey daddy and son, if you think we make minimum wage your a bigger fool than a daddys' boy. the two huge home improvement retailers have hourly employees making in upwards of 30 hr. by the way does daddy still cover you on his insurance? etc,etc.

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mickey, 21 Feb 2008 @ 7:50am

Re: lowes

go directly to the president of lowes, people dont seem to know that once you get the presidents name,you can register mail him and he has no choice to sign it and read your letter and tell him that your goig to better business bearue and he will know that you now have his signature to show bbb that you sent a letter and he didnt respond. good luck. the fixer upper guy

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dennis molina, 21 Feb 2008 @ 7:57am

Re: They fixed this on monday

thats why guys like you will never last at lowes cause of your type of attitude, we all know that there is alot of customers that just dont thinkk common sence and there is some that we just have to hold there hands and walk them thru, but its our jobs, we are all lucky to even have a job, let alone bitch about it. just do your job and if you dont like it, leave and give it to someone who really wants to work hard and be loyal to lowes, even though the install system needs to be corrected, but by corperate leaders, not our employees. its bad enough that lowes and home depot are getting rid of alot of great associates that knows there stuff just to cut there wages and hire kids off the street who dont know a damn thing about anything, but to cut off someone who is making $20-29 an hour to someone who can do the same,not as good, and get paid $10 an hour. this is what these two big box store are getting ready to do. i know. cause i just fired telling associates the truth.

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paul wood, 2 Mar 2008 @ 9:37pm

I was a Lowes installer for five years till i was recently fired. Lowes is there to make money and having things installed sells a lot of material for them. I have seen the problem from all sides,Lowes selling jobs the customer is clueless what they got,customers never intending to ultimatly pay for because if they bitch loud enough they will get there money back and keep the product or want a fence installed level on top and lay flat on the uneven ground[aint never gunna happen],or yes a crappy install. Yes, Lowes was a shitty company to work for at the end. They have there managers trained by other suits and have no clue what a good install or bad even standing there looking.They are unable to say 'sir this is a good install,your out of line, or sorry sir he is going to fix this right now". Lowes is left to firing installers and replacing them and hope for the best. Common sence and a sence of whats fair is beyound them so good luck to all sides, we will all suffer for this stupid corprate model they have developed

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paul wood, 2 Mar 2008 @ 9:45pm

I was a Lowes installer for five years till i was recently fired. Lowes is there to make money and having things installed sells a lot of material for them. I have seen the problem from all sides,Lowes selling jobs the customer is clueless what they got,customers never intending to ultimatly pay for because if they bitch loud enough they will get there money back and keep the product or want a fence installed level on top and lay flat on the uneven ground[aint never gunna happen],or yes a crappy install. Yes, Lowes was a shitty company to work for at the end. They have there managers trained by other suits and have no clue what a good install or bad even standing there looking.They are unable to say 'sir this is a good install,your out of line, or sorry sir he is going to fix this right now". Lowes is left to firing installers and replacing them and hope for the best. Common sence and a sence of whats fair is beyound them so good luck to all sides, we will all suffer for this stupid corprate model they have developed

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peter j valenta, 3 Mar 2008 @ 6:49am

Re: Re:

i have been an installer for lowes for 10 years and soon will be leaving their employ. at frist it was'nt a bad deal they took 15% of install price but they have just about bleed me dry with their dictating and their 40% incress of work that i do they think that installers should provide materials such as caulking and lumber that is needed to complete their door installs etc; plus i have yet to see an installer let go for doing a bad job. and i have seen plenty and repaired plenty it seems like they have become so hard up for installers they hire anyone who says they are contractors they just want work done in less than 2 days and the profit and when a job has gone bad they dont want to know about it i have seen so many people come and go thru their employ i didnt know there was that many people in my city every day i walk into their store they have new faces if they dont care about emploees what makes you think they care about customers it has become a lets get the money and screw everyone as playing subs against customers thats bullshit if a sub does a good job in the frist place the customer wont make a compliant

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R. Vafael, 4 Mar 2008 @ 9:53am

Lowe's Installers!

Anyone who has/thinks about/ or wants Lowe's to install anything for them should read this! I used to do installs for Lowe's (and other big box stores). As an installer, our company did not get paid on almost 20% of installs. As a sub-contractor...Lowe's promises to either make you or break you! No $hit!

It all started out GREAT!!! Money was rolling...the communication lines were open with the install sales team and the store managers. They had us think we were gods! Until...After the first six months they withheld payment on one job. The next six months went by and they withheld payment on 3 jobs. The next six months went by and they starting holding back and not paying money. This is a game they play with their subcontractors. When business is bad at Lowe's they are hosing their sub-contractors.

Honestly, I seriously doubt that the fencing contractor on the job got paid for the install! You can bet your a$$ that Lowe's made a bundle on this. One thing is for sure...the customer did not get their money back.

Anyway...after 2 years of getting hosed by Lowe's we somehow financially managed to drop them. They owe us over $25,000.00. I have spoken with an attorney and we do have just cause to file an action against Lowe's but it would be better if we could find a multitude of other installers who have experienced the same problem.

Go to Craigslist.org/Milwaukee and look under skilled trades to get in on class action lawsuit for sub-contractors.

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kathy murphy, 10 Mar 2008 @ 7:39am

lowes

I STARTED WORKING FOR LOWES ON OCT 6TH 2007 . I CAME TO LOWES WITH SEVEN YEARS OF FLOORING EXPERIANCE. AND WAS TOLD I NEEDED TO DO MY 30 DAYS . THEN I WOULD BE PUT ON THE FLOOR. DURING THIS TIME MY HUSBANDS HEALTH GOT WORSE , HE HAS A HEART CONDITION . SO I HAD TO CUT MY HOURS FROM 5;30 AM TO 9;00PM TO 5;30AM TO 8;00PM . JOE OUR HEAD MANAGER TOLD ME I WOULD NEVER BE ANYTHING MORE THAN A CHASHIER BECUSE I DROPED MY HOURS BY 1 HOUR . SO I WAIT 5 MONTHS . BY THE WAY IN FIVE MONTHS I HAVE NOT HAD A WEEKEND OFF . AND I WAS TOLD I'M PART TIME SO I DON'T GET WEEKENDS . BUT I WORK BETWEENS 36 AND 39 HOURS EVEY WEEK. WELL I GO TO JOE AND TELL HIM I WANT A PROMOTION. HE TELLS ME MY ATTENDANCE IS A ISSUE FOR HIM . I LOOK AT HIM AND TELL HIM THE ONLY DAYS OFF I HAVE HAD IN FIVE MONTHS WAS WHEN MY DAD HAD A STROKE AND PASSED AWAY A FEW DAYS LATER . I WORK IN FLORIDA MY DAD LIVED IN MA . SO I WAS GONE 14 DAYS . HE TELL'S ME HE KNOW THAT WAS THE REASON . BUT HE STILL HAS A ISSUE WITH THE AMOUNT OF TIME I TOOK OFF????, SORRY MY DADS DEATH WAS A INCONVIENANCE TO YOU !!!! . HAVE MANY MORE STOEIES ABOUT THIS MAN . HE THINKS BT BEING A BULLY HE WILL GET WHAT HE WANTS . I LEFT LOWES THE FOLLOWING DAY . DONE WITH HIS B.S. AND READY TO CALL A LAWYER ..

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Ed K, 11 Mar 2008 @ 9:43am

Bad Wallpaper

I bought 6 double rolls from Lowes and put up an entire room. Afterward it was evident that they sold me defective wallpaper. I had to tear it all down and they were so nice to refund my money for the bag of wallpaper scraps that I had to return to them. The estimate for a tear off and wallpaper job like this is $1,200.00 But Anthony of the Lowes in Brooklyn NY was so generous as to promise me %10 off my next purchase at Lowes. You can't imagine my excitement when he promised me that. I just can't wait to get down there and spend my hard earned cash in order to waste more time doing jobs that end up botched because of the crappy products that they sell.

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To Ed K, 15 Mar 2008 @ 6:20pm

Your Bad Wallpaper??

I don't get it...you put up an entire room of wallpaper THEN decided it was defective??

To me, it sounds like all of your RUN NUMBERS or BATCH NUMBERS didn't match. Seems like you bought some of the INSTOCK paper. Customer's just like you, buy wallpaper from 1 Lowe's, get it home, and decide they don't like it and take it back to another store. RUN NUMBERS are going to be different depending on the shipment and when it's shipped. It's not a new concept in wallpapering, nor is it a new concept to selling wallpaper. You wanted cheap and didn't do your research on the product you purchased.

LOWES is a DIY store. If you didn't educate yourself on wallpaper, how to purchase and what to purchase, there isn't much ANY Lowe's can do for you.

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Mark, 27 Mar 2008 @ 7:01pm

Lowe's window installer, Monroeville, PA

I had Lowe's install Pella windows in my home in Pittsburgh, PA late last year. After their contractor finished, I realized that he had caulked closed and covered with aluminum trim all of the weep holes in the windows. (These are the little holes that allow water to get out of the window frames. If these are plugged, the water finds its way into the wall cavity and can severely damage the structure.) I contacted Lowe's and the installer and pointed out to both that I had found one of the Pella Installation Manuals that came with the windows and that the manual indicated clearly in BOLD print that the installer should NEVER caulk or cover these holes. The installer arrogantly told me that he was an expert, was the best Lowe's had to offer, and that Pella did not know windows as well as he did. I confirmed with Pella that the way the windows were installed has VOIDED my warranty. After 3 months of waiting and MANY calls to Pella, the local Lowe's store in Monroeville, PA, and Pella and Lowe's corporate headquarters, the situation has not been corrected. This "professional" installation by Lowe's continues to allow water to infiltrate my walls. The condition has damaged paint on the interior and exterior walls and I recently noticed a musty odor at one of the windows. I have also been suffering from a sinus and lung infection that has all of the symptoms of exposure to mold. The most unbelievable part of the whole experience ... this incompetent installer is still working for Lowe's installing windows! Lowe's explained that they cannot find anyone qualified who will do the job for the same money this person will. BEWARE OF LOWE'S.

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Randy, 7 Apr 2008 @ 11:37am

Re: Lowe's doesn't install anything...

Dave, I'm not sure what Lowes you work or worked at but the a 1 year labor warrenty is given by Lowes and the fact that the doors needed altering have nothing to do with the carpet install. Everyone needs to keep "themselves" informed.

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Randy, 7 Apr 2008 @ 12:02pm

Re: you are so right.

I dread the days I walk in and know that I am the only one in my department. I am bombarded with customers that I just cannot give quality "WOW" customer service to. I can only be spread so thin. The company claims drop in profits yet there are to many customers with pockets full of money ready to spend but no one to help them. The company looks at prvious sales and customer counts that dictate how to staff the sore. The question of what came first, "The chicken or the egg" Well I can tell you that Lowes creates their own revenew problems by not being able to service the customer. It will only get worse. Give me enough quality people to provide a good service and I will show them the money. It's not that it's not out there, it's just that people want to feel comfortable spending what they have. When I'm with a customer who is ready to spend tens of thousands of dollars and are being interupted by phone calls and pages and other customers desireing the same kind of service they just don't feel comfortable.

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Mike, 7 Apr 2008 @ 4:25pm

Pella

I am having issues with PELLA. Please visit pellaproductssuck.instantecom.net

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Carl, 13 Apr 2008 @ 5:15pm

Re: Re: you are so right.

I know that dread feeling oh so well. Been with lowes almost 10years now. Will say when I first started I thought it was one of the best places I had ever worked at.
The last 4 years has change that totally around. They say that the sales are down and they cant put more people on the floor till the sales are up. That statement made my head hurt. I really wonder how far up the management pole that theory goes. People go where there is service, price is secondary. When they do hire people the so called HR person has themsign a bunch of papers watch a few films amd toss them in a department by themselves on a Saturday afternoon. Dont know how the management team is in your store but it depends on how well you kiss up to upper management as to if you are promoted. We have a dept magr that is 22 years old with no prior mgt experience. He was a part timer that was made into a dept mgr in 2 yrs. I'm have the same feeling as you if they would give the depts the people needed the money would come. Dept I work in is suppose to have 2 specialist and a part timer minimum. Ask where the part timer was they said that the store doesnt have the hours for one. Asked who got the hours that Im suppose to have and I got no answer. It went to a pet of one of the managers. But thats another story. Well got to go. Getting worked up on day off. Thinking about Emailing Larry S and venting a bit with him and see how well the open door policy works LOL.

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Brian, 15 Apr 2008 @ 6:14am

You get what you pay for.

I would disagree with Carl's statement about "price being secondary." If that were true, the likes of Wal-Mart, Lowes, Home Depot, and other big box stores would not thrive as they have. Secondly, if Americans paid attention to quality vs. price, we would not have exported our manufacturing jobs overseas. As the owner of a small company, the first question I get on the phone is "how much"? Not how much experience, how much customer service,how much quality but how much money. American workers are some of the most expensive labor on the planet, with the required taxes, worker and un-employment comp, etc. Not necessarily a bad thing, exept when you're fellow countrymen are willing to buy goods from countries that don't protect their workers, pay them PENNIES an hour, and subsequently can make enormous profits as a result. Think Exxon-Mobile is raking in the cash? Take a look at China. If the original complainant had wanted a quality fence, why'd he go to a big box store? None are known for high quality anything. Next time you buy a foreign product just because it's cheap, stop and think about where your money is going.

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Steve, 17 Apr 2008 @ 5:21pm

Re: Re: They fixed this on monday

I worked at fedex for almost 10 years so I know what cry-baby customers are. Remember, people do spend thousands of dollars at Lowes and i dont need an 18 yr old prick looking down on me.

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jessica, 28 Apr 2008 @ 10:58am

Re: lowes

Lowe's uses professional subcontractors for their flooring installations. It is the Lowe's salesperson's job to ask the customer if he/she wants their doors cut by the subcontractor. This is not a free service. The customer can have this done by paying for the service when they purchase their flooring and the subcontractor will cut and rehang the doors that same day. Or, worst case scenario, the customer can call the Lowe's Installed Sales Office WHILE his/her flooring is being installed by the flooring specialist and advise the Flooring Dept. personnel they would like their doors cut and hung. Provide a cc # and the doors will be cut before the contractor leaves. However, this should all be taken care of before the installer arrives, so do not blame the installer -- this is the salesperson's fault if you were not advised of this.

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bkt, 28 Apr 2008 @ 11:07am

Re: Lowe's doesn't install anything...

TOTALLY INCORRECT INFORMATION, DAVE PYATT. I am a flooring installer for Lowe's. A customer has a contract with LOWE'S for his/her installation. If their is a problem, customer should contact Lowe's, and Lowe's will notify the installer. Installer will be required to go back to job site and check out complain and fix problem, if any.

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B, 2 May 2008 @ 4:17pm

still sucks

Tried to get new bathroom vanities and counter tops. The contractors were bathed to in cigerette smoke and what he submitted to the Lowes was crap. I spent hours tring to have them fix the problem and get vanities that would fit. Then I lined up a time to install the shower door and they never showed. The lead guy, Don was too worried about getting on the plane to carry through with anything and I practically begged another guy to make sure the installer would show up. No follow through. I rather use a cardboard box as a vanity then ever go into the store again. And the rebates are also a bunch a crap. Pay a professional and don't let those people into your home.

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Anonymous Coward, 6 May 2008 @ 9:45am

My note to Lowes after a disturbing "interview:"

Whoops for you-
You've lost not only MY entire family's business, but that of every friend we have(and most are in the construction business); and I'm making sure that anyone who will listen- will know of your lying, decietful, cheating TACTICS.
I even got this e-mail address while I was perusing YOUR worth as an employer fromONE of the MANY websites ( http://uhacc.org/forums/index.php?action=display&board=3;threadid=1509;start=0) that tell of your lying cheating STEALING ways ! Guess I should've done that FIRST. AND I'm forwarding these links to the BBB, the news stations and every single person i can think of.

We have bought ALL of our shoddy appliances, compressors, lumber, carpet, flooring, hardware and even lightbulbs at Lowes for years because they were convienient to our proximity.
We have been ignored, treated rudely and discounted VERY often. And GOD forbid you should try to seek out a manager! THEY are the WORST!

I recently went in and placed an application for employment in the Owasso, OK. store.
I must've been insane. But I sincerely thought I could be a valuable asset as an honest, hard-working, over-achieving consionable human being! Insanity! No WONDER you people can't keep help! Should've taken that into consideration... but I thought I could make it a better store because I, at least, DO have some integrity!

I did get called back for interviews because of my background as a cdl-holding truck driver and past employment history as a mechanic.

The second interview with one of the managers, one "j.d.," was ridiculous. That absolutely rude man didn't even give me a CHANCE. He almost DARED me to speak! Intimidated me INTENTIONALLY- He simply did not like the way I "looked," although I was clean, well-dressed, well spoken and groomed. When he walked in and took ONE look at me, his already irritated expression (SORRY- didn't know I was BOTHERING him when he had 'other' things to do than waste his time on an ugly broad)turned to one of complete disgust. I am not a "pretty" woman, and have worked HARD in "mens" trades since 1984... I have had to EARN my living the hardest ways possible- performance and integrity.
When asked why I would be a good employee for Lowes, I responded that I was friendly and helpful, hard-working, I would NOT lie to them, I'd show up EVERY DAY before I was scheduled, and if they needed me, all they had to do was call and I'd BE there.

He responded to that with a smirk, deliberately and intentionally looking 'down his nose' at me, and said they'd let me know.
Which was actually a 'don't call us, we'll call you" answer, as clear and plain as the rather large nose on my face.

And, by the way- NO- they DIDN'T 'let me know-' ANYTHING!
So your managers are blatant liars, as stated in MANY of the posts I've been reading.

So much for honesty and integrity, which I hold dear and valuable...
THANK GOD I was shucked off!!!
Thank GOD I can now take my money and loyalty elsewhere!

Lowe's SUCKS & I for one, am ECSTATIC that I didn't get trapped there! I'm too good of an employee to waste on an employer whos' word means nothing.

BUT- you've ALSO lost a LOT of business because of your callous treatment of human beings! I'd give you the names of the businesses that my friends own, but I wouldn't waste THEIR privacy on such a nasty, deceitful company. As long as they're aware (& they KNOW me and my integrity), they can look to other worthier responsive companies who actually CARE whether they have business or not.

Pardon me while I call the BBB to make sure they've recieved our report of our personal experiences of your failure to comply with your warranties, and then the employment commission to report your failure to comply with state employment laws based on sex, color, creed, and all the rest of that crap that obviously means nothing to you.

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integrity, 6 May 2008 @ 10:00am

Re: Re: look at BOTH sides of the argument- - ?!

and so what happens to getting what you PAY for, and were TOLD you would get?
Appears that YOUR type of people are "entitled" NOT to "work" for your living! Just another one who gives them all a bad name! Where's YOUR proof of what you just made up?!

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Anonymous Coward, 6 May 2008 @ 10:07am

Re: Re: They fixed this on monday

How FUNNY you are! Yes, we, THE CUSTOMERS ARE ENTITLED when it comes to OUR money that pays YOUR wages! You don't just get it for free!! What ARE you, a WELFARE baby?!
Just WATCH it walk AWAY!

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joe, 6 May 2008 @ 4:55pm

Re: LOWES POOR CUSTOMER CARE

And if Home Depot has a promo like that and you try using 10 coupons there you will be mad with them as well cause they like wal mart or any chain (or locally owned) grocery store will NOT accept 10 coupons at once

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unhappy employee, 12 May 2008 @ 6:21pm

Lowes really does SUCK

It wouldn't be so bad but Lowes's really does SUCK. If you need to make a living or feed your family DO NOT work for LOWES. The only people that make money there are race car drivers,the Opps Manager, Sales Manager, Store Manager and above, and I mean six figures while the people that do the work make almost minimum wages and they don't care.....

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David Riddle, 14 May 2008 @ 6:37pm

Im not a lowes installer ,but would like to help you with your problem

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Gay McDonald, 20 May 2008 @ 6:41pm

LOWES paid up-front contracts are very bad for the consumer.

On April 27th 08 I paid in excess of 4300 dollars up front to LOWES (Warner Robins) for materials and installation of a perimeter fence. I expected a straight/acceptable fence as thia was what I asked for and it's been a horrendous problem. First they sent out a trio of the most uncouth louts to do the work who, when asked why they hadn't followed the instructions, proceeded to be abusive and walked off the job leaving the materials all over the place. Not only so but they threatened my husband with violence and this necessitated me filing a report with the Eastman Police Department. My husband is an ex British middleweight boxer and very obviously cannot ever become embroiled in anything of that nature. When told about this, the defensive response from a Mr David Bulinn (Area District Manager Installations) was that I would have to have the fence done because I'd signed a contract and paid upfront. That I could not have my money back. My complaint is that LOWES made me pay up front a considerable amount of money which is, I have unfortunately come to realize, not good for the consumer. My response from Mr Bulin has been that 'what was done fits company standards', ie. it's therefore unreasonable to complain. Literally everyone has been laughing at this partial fence which is a product of the worst workmanship I've ever seen. Even the Police have commented on this. It really is appaling and so is the way I've been treated. Once LOWES have the money, it appears they can treat the consumer any way they wish. They are a an absolutely awful company to use as this experience most certainly demonstrates! I have no power at all. I have had to live with shoddy work, being insulted, threatened and told that I have to suck it because I've paid up front! Yours sincerely,

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M, 22 May 2008 @ 5:12pm

I work for Lowes and trust me you will getnothing done. I am a sales manager and they ENCOURAGE us to deny everything. Take your business elsewhere despite what they say about Customer Service. It is a lie. They preach one thing and do another.

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M, 22 May 2008 @ 5:13pm

Re: Lowes really does SUCK

Trust me sales managers do not make much.

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M, 22 May 2008 @ 5:15pm

Re:

INCORRECT>>>>>>You pay your monies to LOWES then LOWES is responsible jackass.

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Mary, 24 May 2008 @ 3:41pm

pissed

I work at Lowes and I am in my 7th month of pregnancy. Other cashiers with doctor's notes were allowed a stool, so I went and got a doctors note. The first day I had my stool everyone seemed irritated by it. Its not like I didn't do what I was supposed to do. It's not like I didn't stand to ring up customers, either. They were jealous because they have to stand on the concrete and I got to relieve myself in between customers. I had my stool 3 days and then they banned ALL stools for everyone, even people with their notes claiming that people without notes were sitting in them anyways. I HAVE A DOCTOR'S NOTE THAT I WENT OUT OF MY WAY TO GET SO THAT I WON'T HAVE A PREMATURE BABY WITH A LOW BIRTH WEIGHT!!! If they got a problem with it, they should lay down, get fucked, and get pregnant so they can sit down. I am fed up with them and about ready to tell them all to kiss my ass. I HAVE A RIGHT TO HAVE A BABY ON THE WAY AND HAVE A JOB, and I beleive it is the law that they need to accomodate people or else it is discrimination.

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Jeff, 27 May 2008 @ 1:25pm

They suck

Took my business down the road after they rented me a faulty insulation blower, but i got a nice cut and paste appology and a promise of 10 or 20% of my next purchase in the e-mail. Boy do these morons need to learn somthing about customer service. The Albertsons store just down the street from them closed it's doors because of this kind of service, won't be supprised if this happens to Lowes.

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AN EX CUSTOMER, 5 Jun 2008 @ 1:34pm

BAD WINDOW INSTALL

Lowes contractor Kennedy Enterprizes installed some new Peachtree windows over rotten wood. I called Lowes in Moresville and spoke with Nancy and she has not returned my call since I spoke with Mark Kennedy at Kennedy Enterprizes.
Kennedy Enterprizes does not replace roten wood per my conversation with Marks wife. They just installed new windows over the wood but will come out and take the window out and install it again for a fee. I would of been more than happy to pay extra to get the job done right the first time. Lowes install sales need to cease.
This is where corporate is loacted and all you get is verrrrrrrrrrrrry bad service.

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Anonymous Coward, 10 Jul 2008 @ 9:50am

Re: Re: look at both sides of the argument

there ya go, im a subcontractor i install windows for companies.. These days it seems like everyone just expects you to do a good job. they don't ask questions or try to profile they're subcontractor. I work on houses where customers spend 10 to 40 thousand dollars, and it seems that most of them don't have the common sense to ask questions or at least try to figure out what kind of worker they're sub is. so, when i come across a customer like that i profile them, make them ask me questions and tell them every step almost to the point of annoying them. but, because of that i've been told im one of the best installers in town and at the companies i work for, sorry but it's alot like congress people just need to use some common sense!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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LOWES PROUD EMPLOYEE, 31 Jul 2008 @ 4:10pm

MY STORE

I have been a Lowe's employee for 5 years now. And, I'm not sure where these Lowe's are that are stated in the previous comments. BUT, my store would not settle for any of this service provided to customers. These stores give my store a bad name. We are customer focused. Our customers come first. They are the reason why we are there. We even give to those whiney customers everything. If you come to our store and buy a product, get it home and realize it is dented or scratched....You just call us and we give you a discount without even seeing the product. Because you are the customer and you are #1. If you Special order a 6' door and get it home and realize you needed a 5' door....even though our policy states NO RTNS on SOS items...Just bring it back and we will return it. And satisfy you completely. We are not allowed to walk past a customer without saying "How are you today or can I help you with something?" If a customer asks for a product we are not allowed to point to where the product is, we have to walk you there and ask if there is anything else you need. If you live more than 25 miles from the store and we screw something up, but you dont realize it until you get home we will even compensate you on your gas. BUT, our management expects this out of us and accepts no less. I guess what I am getting to, is the solution starts with management. I think that has a big impact on these employees and the poor service the customer gets. All of you unhappy customers....come to my Ohio store and we will take care of you and give you WOW customer service!!!

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Etta Harris, 15 Aug 2008 @ 2:29pm

Re: Lowe's doesn't install anything...

I purchased the product and labor via Lowe's. Lowe's is responsible for any botched job. If I had hired the contractors, then I would direct my complaints to them. I went directly to Lowe's and paid Lowe's not the contractors. I am in contact with Lowe's corporate office regarding the poor job the contractor's Lowe's hired to do my job.

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John Doe, 20 Aug 2008 @ 5:06pm

There needs to be a "Suck" site about how poorly Lowes treats their employees and how poorly the stores are managed by the store GM. Each store is treated like a little kingdom ... don't let your boss screw you ? ... loose your job. Screw your boss and you can treat other employee as you please, steal their sales, leave work for them to do, come and go as you please, threaten other employees, etc.
Forget about the open door policy ... talk to HR and loose you job, you can be accused of anything by HR.
The GM's get five and six figure bonus checks by among other things not hiring people. Keep the payroll to a minimum and their bonus is bigger. Don't buy toilet paper for the bathrooms and their bonus is bigger. Don't repair, replace or maintain equipment and their bonus is bigger ... equipment is also the trucks that are rented to the public.
Get the picture?
This not even the tip of the iceberg.

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jean, 15 Sep 2008 @ 4:15pm

Lowes ripping off old woman...

My elderly friend had a "custom" door ordered and installed by Lowes. It is the wrong size and looks like hell. She has called them for months to replace it and Les sent her a letter from coperate and said,"Too Bad,pay us" I would never pay them the $2500. She needs help.

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jean, 15 Sep 2008 @ 4:19pm

Lowes ripping off old woman...

Please help old woman with a bad door and instalation she is being forced to accept foe $2500 !!!!!!!!!!!

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Anonymous Coward, 17 Sep 2008 @ 1:35pm

Lowe's Sucks

I think that people should be able to voice what is going on in Lowe's. Workers, Ex workers and customers. They do suck. They have there heads up each others you know whats. The upper managers are always breaking the rules inside and out side of Lowe's. Lowe's is going to loose more customers if they don't start changing the way they do there job. They need to start fist with getting rid of the problems that are in the stores like the Managers. Palm Springs Lowe's sucks. It was once a nice place to shop and work now it is a hell hole for workers and customers alike. I worked for Lowe's for years got bugged about who I was dating and them trying to call my childs school to see if she was sick. I stopped working for them. And now over a year I have not been with them. I shop all the time because my customers need thing and I get bothered by the managers. What they hell. They have the worst managers ever.

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Anonymous Coward, 2 Nov 2008 @ 1:57pm

Re: LOWES POOR CUSTOMER CARE

Maybe if you read the fine print and not been such cheapy you wouldn't be mad.

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Anonymous Coward, 2 Nov 2008 @ 2:01pm

Re: MY STORE

You never can be so sure what you read is true. I am sure there are many exaggerations.
From personal experience, most jobs are done correctly. The biggest problem with Lowes is they deliver incorrect door sizes more frequently than they should.

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Anonymous Coward, 2 Nov 2008 @ 2:05pm

Re: BAD WINDOW INSTALL

This company you mention actually should have refused to do the job until you resolved the issue. Lowes installers are just that(Installers.) they are either not qualified to do the carpentry work needed or are to busy to do it.

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Anonymous Coward, 2 Nov 2008 @ 2:14pm

Re: Lowe's Installers!

Don't know about that. I have a family member with Lowes for 6 years andhes hapy as hell.

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Anonymous Coward, 2 Nov 2008 @ 2:33pm

Re:

As an installer you must must must always list everything down on your details to Lowes. Walls crooked you have to state it and how much to straighten it.

See water damage? You have to state it and then say you wont do the install until the water damage is repaired.

I went to do a detail on a entrance door. The right side of door looks like it fell out of the door framing of the house.
Somethings not right here. See, I look closer. I reach my hand inside doorway frame and grab onto plate. I tear a piece of wood off it very easily. Oh look what I find, termite shit on wood.

A lot of you installers would not have bothered to look and you may have gotten screwed in 11 months 20 days because the door fell out again. And maybe sued because now the brick work fell out too and the front of the house tilts to the right.

We told Lowes were not giving a detail until the lady fixes termites.

Some of you guys forget your COC! Thats a no no. Lowes can screw you in ten different shades of grey for that one.

Maybe they said don't worry we know you. Then complaints come in for that job and not only do they not pay you but its hell getting a COC now Right!!

Did you not give them the invoice for the job? Did you save the fax receipt to prove you sent something to them?

I never had a prob geting paid, so i say what did the installer screw up.

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Ronnie Larson, 5 Nov 2008 @ 8:44am

Lowes doing a bad job on counter top

Does anybody have a E-mail address to the home office so I can send them a complaint.

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NHAL, 10 Nov 2008 @ 6:25am

Working there REALLY sucks

I work at a Lowe's in Atlanta and the managment treats the employees very poorly. We are told to focus on the customers and we do but then we get yelled at when we don't complete task. The have cut staff to a bare bones level and are running the sales people ragged. They use the economy and the unemployment rate as a weapon...reminding us that there are PLENTY of people that would love to have a job. That will blow up in theier faces when the economy rebounds and there starts to be more jobs...can you say mass exodus?

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cnote, 10 Nov 2008 @ 8:30pm

Re: LOWES POOR CUSTOMER CARE

c'mon.ask ur self it that sounds rational.10 $10.oo coupons you pick 100.00 dollars worth of merchandise and want something for free basically.NOT!!!!

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Anonymous Coward, 26 Nov 2008 @ 8:33pm

Re: This is why me and my dad...

Don't Make Lowes what its not. You get what you pay For

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Anonymous Coward, 26 Nov 2008 @ 8:47pm

Re: Re: This is why me and my dad...

Lowes gives a one year warrenty with their installs. Every home is diffent but if you have ever tried to get something for free from lowes its not very difficult. Lowes will go above and beyond to please their customers. You just have to open your mouth and tell them exactly what you want. Those guys make a lot more than minumum wage and are pretty down to earth. Their are some things lowes will not do so if you are not very handy at doing small jobs then you need to open the yellow pages look for a handy man.

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sandra, 1 Dec 2008 @ 8:40pm

Got a water heater last night. Installed price was supposed to be 900.00 with heater and install. Installer came today and now quoted me $800.00 MORE. Called management- they said ..."yea we all know water heaters cant be installed less than $600.00"!......Well, than why did they quote me 235.00?????Management was very unprofessional.....will never shop here again. !

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Tyler, 9 Dec 2008 @ 11:00pm

Re: Re: botched installation

I think people are missing the big picture about complaints with Lowe's. An installer for Lowes is only as good as his community. That also applies to the people that work in the store as well. If a town has a higher poverty level and low education standards that is going to effect every bit of product knowlage and customer service you get. Lets face it, most people just get pushed through school if they learn anything or not. And the people that are lucky enough to get good paying work are under the impression their money is worth something to hourly workers in retail chains. Well that cash gets pushed right to the share holder's (far less than half of lowes employees are owners of lowes stock) with a healthy kick back for corperate bonuses. So the days when you pay someone to do work in your town are over. A company somewhere else is going to make a profit off of everything we do. And every town that doesn't have a large company HQ or affluent investores is lossing everything they have slowely. It will all be gone and you won't even know it happened when it does. Cause you will be used to it by then.

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disgrunted customer, 26 Dec 2008 @ 4:04pm

Lowes Does Suck

I have had first-hand knowledge of Lowes bad habits. I had a kitchen installed in 2007 and the installers, sent out by Lowes ruined my hardwood flooring. The store manager refused to pay for the damages.
I am currently in the middle of a lawsuit against the company and the installer.

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disgrunted customer, 26 Dec 2008 @ 4:04pm

Lowes Does Suck

I have had first-hand knowledge of Lowes bad habits. I had a kitchen installed in 2007 and the installers, sent out by Lowes ruined my hardwood flooring. The store manager refused to pay for the damages.
I am currently in the middle of a lawsuit against the company and the installer.

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mary, 5 Jan 2009 @ 12:23pm

Re: Lowes

I work for a flooring retailer (not Lowes) and in our contracts it clearly states that we are not responsible for cutting doors. However, when we measure the job we do try and let the customer know if it will be an issue before so that they can prepare. Unfortunately, big box stores such as Lowes or Home Depot are only sub contracting out the work so you never get full service with them.

By the way, in the long run, they are not cheaper and can sometimes cost you more money. Better off to shop at your local independant retailer.

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mary, 5 Jan 2009 @ 12:28pm

Re: Re: lowes

Only a professional door cutter can properly cut a door -- There isn't a flooring guy out there who can do it properly and it usually states it in the contract that they don't do it so read your fine print and do your research before hiring anyone to do work in your house. You do not get full service from big box stores and they sub out the work.

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Gaile Davidson, 7 Jan 2009 @ 10:38am

If Lowe's doesn't like negative publicity...

Then they should either fix their mess or go out of business.
Lowe's really should be out of business by now. No one in their right mind would let this company contract a kitchen install - and I'm obviously not in my right mind. They've been trying to correct a catastrophic cabinet install for a year at my house - and they've still not got it right. Remember, when you use their install service, you get what they pay for - not what you pay for. Spend a little extra money and get someone who really knows what they're doing - not someone who can barely run a retail outlet.

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HR Manager, 7 Jan 2009 @ 1:56pm

Re: Lowes Hiring Methods

I agree with you - I used to be an HR Manager a while ago and walked out one day because of the lack of respect for people because of their age and ethnic background. We used to hire well experienced employees and now that is not so - if you are not in the so called "CLick" and/or one of the "Good Ole' Boys" - you are not getting a job. If if you worked there before with plenty of experience.

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Walt, 8 Jan 2009 @ 2:07pm

Yeah, Lowes Really DOES Suck

About nine years ago I put down Lowes vinyl sheet on the floor in a room we use for our dogs. We have about one litter/year (midsize dogs), puppies spend 2-4 weeks there with adults, right before they're sold. They're around 10-12 pounds during that time.

That first sheet was Lowes middle-of-what-we stock grade -- not much over $1/sf. When it wore out in early fall this year, we trotted back to Lowes and bought what we thought was the same grade -- very slightly higher price and still middle grade of what they had there. It lasted about three weeks.

$#$!!! I blamed myself for not realizing that what was about the same price eight or nine years later, was probably cheaper. I ate the cost of that first worthless replacement and trotted back to Lowes AGAIN, this time buying the best thing they had in stock.

And that lasted less than a week before holes appeared. I took a sample of the part with the holes together with my receipt to the store, expecting to get my money back without question, told the story, and instead of a refund, was told "Your problem is with the manufacturer -- we can't help you."

I contacted the national Lowes people; they said senior store management would get back to me instantly. They did, but between my schedule and theirs, we've only managed to talk once in at least half a dozen tries from this end and three or four from theirs. But they did send me a letter saying that my problem was with the manufacturer.

I'm sorry, but when a flooring which claims to be warranted for a few years lasts less than a week, my problem is with YOU, Lowes. You're certainly free to exclude traffic by dogs from the warrantee (but you'd better exclude high heels, too, because seeing what happened with puppy toenails I'm sure it wouldn't take small heels, either.) OR you can put up a sign saying that "Material is not warranted by Lowes -- contact manufacturer in case of warrantee claims." But DON'T claim a guarantee that you have no intention of honoring.

This story isn't over yet. Failing all else, there's a small claims court where words like 'merchantability' will be understood. And I'm sure there are other Lowes sucks website names available.

That Orange Store may not be great, but we got the (more expensive) replacement there, and it seems to be just fine.

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l, 9 Jan 2009 @ 7:59am

lowes sucks

lowes does suck, he should put his bite in their wallet, hire an attorney!

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Russ Wilson, 13 Jan 2009 @ 4:56am

Re: look at both sides of the argument

What a lackey sycophant. Lowe's is responsible. For the time and effort requireed to get these people to respond the customer should be very "unreasonable".

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Russ Wilson, 13 Jan 2009 @ 8:37am

Re: Re:

Lowe's is responsible. For the time and effort requireed to get these people to respond the customer should be very "unreasonable". They stand behind the product/service and advertise as such. They cannot dodge this responsibility. The sub is liable to Lowe's directly and through equity to the customer.

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Russ Wilson, 13 Jan 2009 @ 8:40am

Re: Never stop payment

This is outright wrong. Do not give legal advice if you are this lost on the concepts involved. Holding payment has many potential supporting rationales. In many cases there is no effective recourse other than to put the charge or check on "hold."

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Russ Wilson, 13 Jan 2009 @ 8:49am

Re: Re: They fixed this on monday

1/ Don't promise what you cannot deliver.
2/ We all earn what we can.
3/ This response speaks for itself.

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Russ Wilson, 13 Jan 2009 @ 8:50am

Re: Re:

This is outright wrong.

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Clydes, 14 Jan 2009 @ 9:10am

Re: What's the story here?

It seems that the old saying a man being evil cannot see the good in people, is a true story. It's true that big box arranges install through private contractors for the intalls that big box creates. So the truth is that the customers is so dumb that they dont know what they are doing. They dont know how to use their own heads nor do they have a chance to understand the real progblem. It goes like this the customer is stupid, so they go a store because they believe that's the way it should be done. Well for that privilege they screw themselves.

Well some more truth is not all installer are required to have licences.
What??? It might pay for the consumer to understnand the bargain they are getting, before making the final decision, The installers (some licensed as handyman and some as licensed contrator) recieve much less pay for the install that they the customer purchased. Yes... Its true, the customers agrees in a round about way to allow or give slighty less than 1/2 of the install price to the big corpration. See how easy it is to understand.... The installer is out there trying to earn a living on about 1/2 less than what it is really worth.. So if you want a good good and a honset price and fair chance... go some where else. Quit your feaking whining, after all it is the customer that is screwing themselves, they are giving their money to the wrong people. I know about now your really ticked. Yes I can see it from here. If you the customer are too lazy to go out and find an honest contractor on your own then dont go crying here. It's is true the big box corpration try's to find good honest contrators, that will work for less,, and they have them, the big box stores are a go between and get a nice chunk of your change for the privilage, I have heard it say somewhere that the installs for these types of programs is a real cash cow for these big boxes.

And the last truth is this, how they make lots more of your money it is to make you believe that they care and love you. By the way does any one understand the word manipulation? The customer does not read the fine print the customer agrees to the big box contract, then steer the customer to the installer for a nice fee, and installer is only going to do the bare bones minimun because they are knuckled down so low on their share of the money. The contrator will want more mony for changes because they're already working of a lot less than the private contractor over there that is not working for the big. box. Now the last truth. The reason the non big box contrators won't lower their prices to the consumer is because they want a nice share of the apple pie that the consumer is giving the to the local big box store... The customer in truth wants something for nothing because the customer is stupid or lazy and the big box allso likes something for nothing and they get thier share because they are not stupid, and the installers just want something. If you want a top notch job go find one of the installer or ever former installers and have them to do the job for you. They have back grond checks and really need a good job once in while. Oh and one last thing, if a customer being righteous understands what I just said then. Well ok so if you agree or disagree it is your right and your privilege but at least think about it.

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clyde, 14 Jan 2009 @ 3:25pm

Re:

Well another truth needs to be spelled out here. Installers are claimed to be independant, but this is not quite quite the truth, the independance as climed is only if you dont want to work. You must wear their shirt, their hat and hang out their sign. Must call when they say and when you miust show up. Plus must agree to a below margin cost, the job botched as claimed buy the customer is a lie not in the sense as in frnot of a judge liar, but in the sence of trying to break the contract for any thing and any reason.

The customer is most of the time the liar, and will say anythng to get more from the poor installer. The install was created by the big store, yet even then the so called cutomer doesnt see that they have agreed to in installed undersold by the big store so that change orders can occur or that so called true dumb as a rock sales person, doesnt know what they are doing and never will because of the way the big box system works. So here is the truth the basic install does'nt cover jack in any way or any shape. The basic install is for nothing but the basic. The fact is the old install was done 48 and one have years ago, and the new install doesnt work that way, but tough to the consumer, and a change order is needed because it will never work that why today, and the big store gets another 35% on top of the 46% they already took for the basic install.

Wake up people the name of the game is to make money, big business is to make money off the customer and the installer, quite the bitchen and pay attention.

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Anonymous Coward, 16 Jan 2009 @ 11:29am

So here starts a whole lot of truth that you did not know! The installer recieves only a portion of the money that the big stores charges for its install program. Yes it is the truth. The reason for the public using this type type of installs system is because the public or customer just truly doesn't know what they are doing. Yes it is.
It the same truth as jbuy a used car?
A truth sound like this-- the customer is the same when buying a car or a kitchen sink!

What ?
They (meaning the customers) dont know what the hell they are doing. Might be that the coustmers are stupid, or richer than all get out.

The complaint is this read and do your own math

if the install of the basic sink is about

280.00 installers get 188.00

ok sound ggod so far right 46-48 % goes to the big box store.
Now if the big store say we will deliver they might want

80.00 installers gets 35.00

oh whats this you did not read the fine print?? NO?

Why?
because you are stupid

Same sink sink size same location, not me making it up read the contract, cost shall increase with resonable profit of another 35% on any changes that you have not told us about.
So that covers the part where the customers is a freaking liar? Ya that is it in a nut shell, the custome who doesnt know shit about sinks and plumbing doesnt understand the part about defective substructure, superstructure, and points of attachment.

Well look at it this way the same sink in the same location
what does that mean in IQ level of about -2 ++ your stupid thats what it means. Your 40 year old sink is not the same as the new sink, the drain holes have moved or the sink is deeper or not so deep as the old one, and now you get to pay for lieing to us at the big store. What ever you do dont lie ot or piss off the installer he has already lost 2 hours because you did not not bring the sink home with you in the first place. Because you was to busing not wanting to pay the delivery fee.

But its not like the installer has not complainend before to the big store about the cost of the kitchen sink and how it is screwing the customer and the installer at the same. Remember the basic install is for the same sink in the same location that covers the basic install. And big business is only interested in makeing their money. The installer is just trying to make a living. And that is was the customer has lied about in the first place. See the big doesnt care if you lie to them, you already a contract based on what you told them. Big business could give a shit they dont care that the sink you bought dont work.YOu paid them already and they will fight to keep money because thats what they are there for.

So the customer gets home and then after the installer is there and asks where all the parts?
The customer states, and it is the first thing out the sobs mouth is oh they said they were included and supplied by the installer.

I'm amazed all the time by by the just how plain simple this one sentence is, the cost to the customer is covered by the goods sold, installation sold, to the premise????

Well crap, in english read what they sold you, that rights
youd think you be able to see that the big store didn't sell you a new faucet new dispozal or anythng else. What you bought was pig in the poke.

Ok call them and bitch em out, you now get the famous refund rebilled and really screwed. But customers you need to remember it was you'r lying that started this mess in the first place. The salesman or women ask you all the questions. You was just trying to save money right. But whom is the liar in the first place cant be the instller he's never seen you before , nor has been to your house, because if youd've paid the detail to find the real cost for a sink install youd've call it quits a long time ago.

So now 2 hours later, 2 wasted trips, the change order, a the delivery of the parts, you refused to carry with might be

122.00 more dollars or even 290.00 more

the big store get another nice 35% more and you aggreed to it when you signed the first contract so shut and pay the bill and quit your crying. See what i mean about your IQ

So don't be afraid to call your local carpet man, or tile man or roofer or local plumber. Ok now that you understand that its time roll over from bing f, and go back to school and learn how big business really works. Its the car you bought that was driven by the little old lady to church only on sundays.

Oh ok in the furture try and watch out for those big franchise stores, wait wait one more minute, one more truth, watch out for the big franchise, roofers, water hearters, and toilets, and appilance remmember this rule

The bigger the advertizing, inthe paper, the t'v, the phone book, the bill board, anthing that pertains to your house or anything that can get screwed.

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Ted Finley, 19 Jan 2009 @ 12:31pm

washer

When buying, buy from some one that will not upset you
when you have a true complaint, I learned this the hard way
we were at LOWE'S saturday my wife wonted a new cealing fan
but I reminder her, wait lets get it at wal-mart should we
have a problem they will replace with out you not geting upset to get it replaced. She said you are right we left Lowe's and bought one from wal-mart (remember the washer ?
you can't use while we watch tv because its so loud)

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Brad i can see that you are a lying stupid piece o, 22 Jan 2009 @ 9:06pm

Re: installer facts

the installer get 50-53 percent of the install lowes gets the rest.

the end of story. period so dont be freaking lying to anayone else you pice of turd.

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lk2, 26 Jan 2009 @ 10:43pm

Re: Re:Lows sucks

I worked for home depot for 3yrs triyed to help customers and love my job but to much work and no peps got the best of me and I tryed Lowes for the last 2yrs will come to find out it is more of the same home depot is just like 5 steps in frunt of lowes. Lowes just see's how home depot works and makes there move home depot will go out 1st becus there biger Lowes will be next!!

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lk2, 26 Jan 2009 @ 11:00pm

Re: This is why me and my dad...

Yo daddys boy come in the store and I work at and say somthing to me. See how much I like my JOB!!!! Make sure your daddy is with you he needs to lern a thang or 2

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patrick cordery, 29 Jan 2009 @ 6:16pm

payroll sucks

I am paying child supprt for one child and they r takeing more out of my check then there suppost to i dont thnk that rite and they wont give back to me i think ill get a lawer and sue ive told them but it dosent seem to help can any one help me? I feel like im working for nothing AT LOWES

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Sarah, 16 Feb 2009 @ 8:48pm

I agree...

They stole $463 and change from me and have yet to give it back. I returned an online order 2 minutes after I made it realizing it was the wrong one. Now they're telling me they're sorry...and that's all I keep getting!!!!!!!! That guy should have got his fence fixed. Accountability for these large businesses needs to written into law somewhere soon, so that this picking on and bullying of the American consumer comes to an end!!

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Lost River, 21 Feb 2009 @ 6:57pm

The best way to get the best job, is to find out whom the installers are and make sure they are licensed, because not all of the installers are licensed? It is true in a round about way for any handyman working for lowes, they are handy but not the best because they never did bother getting a true license for the state they are working in.

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Terry Mccain, 27 Feb 2009 @ 7:53am

Re: pissed

Loes does not honor doctors notes I know one person that had a heart attack and stroke and had a terrible time walking because his leg was damaged from the stroke. Lowes showed no considration at all for this poor man and made hime walk alll day on concrete or else be fired which they eventually did.

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Lost River, 1 Mar 2009 @ 9:31am

The time has come that someone starts speaking the truth about Installed by Lowe's. By my own experience doing work for Lowe's as a subcontactor, allmost put my business that I've owned for thirty years out of business. That's right and thats the truth. I learned that doing any installs for Lowe's as a subcontractor turns in to a money losing adventure. The cost of doing the job at the price set by Lowe's might seem ok at first, but the discoved hidden agenda to screw, the customer and then screw the subcontractor soon jump out infront of your face.

So here goes my thoughts Lowes keeps at least 46-51 percent
of the install price as the prime contractor on the installs.
Holy shit you say. Well it is the truth. Just do the math.

Attention any one thinking of having anything installed by Lowe's might as well have go check into the state funny farm.

Yes just keep reading the complaints that you read on this site and you will soon see and hear all kinds of truth about Lowes and the how they screw the customer and the subcontractor at the same time. With time you will be able to read in detail all the in and outs of the contract that lowes offers. The customers will be able to understand the hidden meanings of the contract. With time you will understand why it is so important not to let these types
of business practices inter into your home and your life.
Dear customer where ever you are, no matter what type of project you're considering ask your questions here and somehow Lost River will try and tell you the truth. Before you make that lose your ass and your wallet at Lowe's install project that your thinking about.

Dear customers
this is not a joke I dont want your money and I dont want you to get screwed at Lowe's so ask Lost River and wait for the answer.

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Anonymous Coward, 1 Mar 2009 @ 9:54am

Re: I am a sub-contractor for Lowe's

Chad you are as dumb as they come. Lowes's is paying well less than you are worth and you know it but are afraid to face the truth of your life in general. Tell the truth about the install that they are paying you for. Lowes keep 46% of the contract price for their pocket. Dont lie to yourself. The reason you cant make ends meet at the end of the month, and the reason you're on the verge of going broke is because now they got your nuts in a vise and you can't quit even if you wanted to. To quit means you go broke. To stay meams your going broke in the future.

So don't be trying to blind the eyes of the customer try
to make a good living else where if you can. If you can't
Then I want you to knows this you keep on installing for Lowe's because it is only a matter of time before you will be out of business.
Lost river

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Lost River, 1 Mar 2009 @ 10:10am

Attention installers maybe you should find you a nice big class action lawyer and collect your money from Lowe's. I do not know of any installer that has paid in full.

It is time you take your life back into your own hands. You will never be paid in full by doing works for Lowe's

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FORMER EMPLOYEE, 2 Mar 2009 @ 7:45am

BLAME THE MANAGER

AFTER 6 YEARS I WAS FIRED BY THE NEW LOWE'S MANAGER BECAUSE I KNEW HE WAS NOT CAPABLE, TOLD THAT TO UPPER MANAGEMNET AND BASICALLY WAS A THREAT TO HIS JOB. I WAS LATER TOLD HE WAS THE BEST THEY COULD GET BECAUSE THE WORD IS OUT THAT THE MANAGERS GET THE ABUSE FROM UPPER MANAGEMENT. IN SUMMARY NOT A GOOD COMPANY TO WORK FOR OR DEAL WITH. THEY RUN SHORT STAFF SO THEY CAN SAVE MONEY TO BOTTOME LINE. THE OTHER PROBLEMIS CUSTOMERS WHO EXPECT YOU TO KISS THEIR--- BECAUSE THEY MIGHT SPEND 10 BUCKS ON A PLUMBING REPAIR ITEM. THEY ARE PART OF THE PROBLEM IN ABUSING THE HELP. OF COURSE THESE NUMB MANAGERS SAY THE CUSTOMER IS ALWAYS RIGHT-DUH.

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Cynthia Gaved, 2 Mar 2009 @ 1:34pm

Lowe's HIW

Nothing that Lowe's does surprises me and should not surprise anyone. Employee's make sure you know all your company policies, read each one carefully. Do not spread rumors or say anything about any co-workers. If not, "willful" misconduct, no unemployment, destitute.

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Cynthia Gaved, 2 Mar 2009 @ 1:40pm

Re: BLAME THE MANAGER

Is it any surprise you were fired? I was fired for willful misconduct a/k/a a violation of company policy. There were three other people fired under similar circumstances. I have had trouble getting transition info, pay stubs, etc. They put everything on myLoweslife.com, including company policies, they threaten to send people for being non-productive, refused to take me out of c/s when I told them I could not handle the job. When I mentioned depression, I was told that I chose to be depressed. This way, they do not have to pay unemployment. Front end manager thought store money was his money. He made fun of another employee he personally escorted out of the store. I was fired over the phone by request so I could avoid humiliation. Don't have any accidents or cost them money on the insurance, they'll target you.

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Cynthia Gaved, 2 Mar 2009 @ 1:45pm

Re: Lowes really does SUCK

This is absolutely the truth. There were people that were part-time that made more money than I did. I asked to get out of the job I was in, needed more money, and was led down the garden path by area HR manager. Hey, it took them six days to fire me and on the sixth day, I called first thing in the morning and was told there was no decision made. They wanted me to come in and fire me. I went home one day because I was limping and they also got me for saying a couple of things I said when I finally did have an emotional melt down. Beware, they can monitor your behavior outside work. I made the mistake of sending an e-mail to a company monitoring the FSA and used a bad word. Just came back from falling down the stairs and in April, 2007, I was written up first final. They also do not give accommodations and do not like disabled people.

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Cynthia Gaved, 2 Mar 2009 @ 1:50pm

Re: Re: Layoffs and firings

Lay off is not their method of choice to get rid of people. Firing for violation of company policy is now their favorite method of choice. The bottom line is money,money,money and one is an object not a person. If Lowe's fails, they deserve to. They are wrecking lives and depriving people of their livelihoods. Why would I throw a pen at a customer (which I did not do) when I knew I was already on my first final? I was out of my head taking pain killers and suffering from a concussion. I can no longer stand up on concrete floor and deal with doing four peoples jobs. Look for more firings. Lay off means paying unemployment. No No NO!!!

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Cynthia Gaved, 2 Mar 2009 @ 1:54pm

Re: Re: Lowes Hiring Methods

Everything you said is true. I was not in a click or a nice, timid little girl. Front end manager did not like me. He walked around yelling orders, talking at the top of his lungs, yelling at a woman down an aisle for wanting to write off a 97 cent paint brush, but I got nailed for being frustrated and at the end of my rope. I repeated a rumor, stupid me. How was I supposed to know it was against company policy. I was fired before I knew it.

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Mike, 2 Mar 2009 @ 10:43pm

Sense and Senseless

These sorts of situations always make me laugh. I worked for the Depot for a while and currently work at Lowes.

1) To all the upset retail employees - Managers at the store level and even above do NOT get bigger bonuses by cutting hours. Every store has a minimum they cannot go below, and there is an equation based on sales past that. As a manager, you are accountable for staffing CORRECTLY. This means that you MUST add hours when sales climb, and cut(but not below the minimum) when they fall. Predicting sales can be challenging, but Lowes does a decent job compared to the Depot, in my experience.

2) Lowes as a company from top to bottom most certainly shows concern for quality customer service. One of the surest ways to get fired as a manager is to let this element of your business slip in any way. Lowes tracks this number and makes a large public issue out of it at store meetings and manager meetings. Lowes will even force store level managers to add overtime to clean up well shopped stores during the week so that weekends can be customer focused. The issue comes, I believe, in the size of these places. Lowes and the Depot are very large companies that serve many customers. The law of averages means some of you will have problems, and that some of you will not be satisfied with how they are resolved. When I sell appliances I get this issue. Recommend an appliance to an internet savvy customer and listen to the claims that it is not reviewed well online. The truth is that EVERY appliance has bad reviews online...and good ones. EVERY retailer has bad and good reviews as well. Common sense.

3) I can relate to many current and former retail workers about the many interesting and challenging situations that we all deal with when interacting with customers, but its important to remember that its a job. Not all of it will be fun. Try not to allow the rude customer to be the centerpiece of your day. Many of our customers also thank us for what we do to help them and recommend us to friends and family for future projects/purchases. We get Christmas cards and thank you notes...some people even bring pastries in and family members for us to meet. Remember the good customers and the positive interactions and take that with you to forums to post. There will always be losses, but why not celebrate some victories? Most of our customers are great people who work as hard as we do and really appreciate our efforts. Show interest and compassion for them and they will treat you the same way most of the time. For the times that they don't, just remember that we have all had bad days and difficult chapters of life and try not to take it personal. Its our job. If that is too much then service related jobs may not be for you.

4) If any of you have an issue with the service at Lowes, please use the store management team and the conflict resolution resources Lowes provides. As a company, they are interested in making it right. That doesn't mean there aren't managers that take it personal despite themselves, but at the end of the day the Customer is the real Manager and Lowes is built on that idea. The customer pays all our big salaries and bonuses and keeps food on our families tables. For that we are grateful even when it doesn't seem like it.

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Lost River, 3 Mar 2009 @ 6:35am

Re: Sense and Senseless

MIke you sound like someone one that has been brainwashed!
Lowe's is a control freak@.com-org. That's right mimd control for the sake of money. Whom do you think you're trying to kid. Lowes is only interested in money or the high way. In the past they have been sued for things like
selling bad, to very bad water heaters, cheating the employees on overtime. Often refered to Chinese Math. Lowes in not interested in sell anything, or installing anything with out making tons of dollars. Off the customer and off the backs of the poor dumb installers. The installer are forced to wear little hats, and ugly shirts, put up pain in the ass yard signs, deal with no brains install sales managers. and AIM that are full of abuse and mind controled
sale associates. And all of that for have pay. So dont go trying to pretend the Lowes you work at is so good.

The one thing you need to do is face the truth and try and find a better job. And the bst reason you cant find a better job is because you work so screwed up hours at the store you dont have time to get a better education and then quit. I wonder have you ever thought that this truth might be correct. It is a plan to keep you down in the dirt.

I wnat you to know this the custmers is a liar most of the time, and they want some one to kiss their ass becauce they are stupid but will spead money to have it happen that way. Lowes is just trying to do the same thing for you.

They pretend to be taking care of you with the use on mind control, just like they are pretnding to take care of the customer, with words like (lets build someting together).

Get a grip will you. Lowes is there to make money, and they dont care whom they screw to get the money.. I wish the installer would pull it together and start an installers union.

Lowes would be on strike the first week if the litte people
got their acts together.

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Lost, 3 Mar 2009 @ 6:44am

Re: payroll sucks

come on dude pull your heand out your paying child support because you screwed up. They might be takeing the child support that you owe and them some the the back support you haven't paid in the past. This is not a Lowes problem it is because you're an idiot. Thats the problem.

Count 1 plus 1 = 2 and that the I/Q. you got. The end.

In case you cant understand this is a complaint site about Lowes not a site for the really stupid and that you

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mike, 3 Mar 2009 @ 1:47pm

Re: Re: Sense and Senseless

I sound brainwashed? How so? Because I defended the company?

I'm confused by your constant references to money. Is there another reason that you think Lowes is in business? Maybe you don't go to work for the money, but I do. Consequently, I understand that Lowes is made up of other people trying to do the same. Whats more is that Lowes has a responsibility to make money in order to preserve my job as well as the other people who work there.

Your legal references are equally irrelevant. Find me a large company that has not been sued. Lowes was sued for the "chinese math"...which was actually called Chinese overtime, just so you know. And the issue was settled and the employees in question paid. The suit hardly makes sense to me, given that it was rather unpopular at Lowes because many workers enjoyed the extra money it brought in. Those covered under that policy were also hired under it. But its over with.

So for the record, I'm not pretending that the Lowes I work at is so good, as you say. It really is a great place to work and to shop. Our installers are decent people, and the installed sales manager is a pretty good guy too. We all work hard but we are fairly compensated and their are incentives and bonuses at every level of the organization. My store will even be giving away a car this year. Lowes as a company does care about its customers. The truth is that most businesses do. Customers pay the bills. Some lie, sure. But what good does it do to argue with them? They are worth a lot more money happy than telling everyone on the internet how terrible their experience was, even if they are cheating you.

In the end, people are all participating in a sort of improvised democracy where the votes are all cast with dollars. Lowes, like Home Depot and GE, wants to get the most votes. What else would they want to do?

If you're an installer and find your shirt and hat unacceptable, you could leave at any time. If you would rather work, then I guess you'll have to deal with the shirt and hat. As with all things, what you get out of Lowes(or any employer) is up to you. So why are you at Lowes? What goals have you set for your career this year? If you don't know you should think about it. You sure seem unhappy.

Good luck to you.

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lowes worker, 17 Mar 2009 @ 8:40pm

Re: This is why me and my dad...

min wage-son i make over 22.00 hour.buckwheat

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Kathy Brosemer, 23 Mar 2009 @ 10:18am

incompetant installers and plumbers

I ordered new counter tops. was not installled right, the plumbing was not done right. Water leaked into seams and bubbled up. Lowes replaced counter, It was bubbled up when the installers got through. I then spent more money to get granite tops as that would take care of that problem. I had to call the granite people myself to find out where my counter top was. When they finally came to install it, all the plumbing was done wrong. My reverse osmoses was distroyed,under the sink plumbing was leaking. The boss came and was going to fix it himself. He change the plumbing under the sink which included the reverse osmoses. When this took weeks!! I was getting ready for a birthday party, turned on my garbage disposile, the plumbing fell off flooding my kitchen and carpet. I called Lowes, the new boss told me too bad they had never touch anything under my sink.
I finally was able to talk to someone who told me he would talk to someone monday. Monday I got a voice mail from "Brad" telling me he would give me $500.00 to hire my own plumber and to buy another reverse osmoses. I told him
there was more to this them that. the water that had come out from under the counters was very dirty and ruined my carpet. He again left me a message saying he would liketo resole my issues. I had to leave for Minnesota as my mother was ver sick,she ended up passing. Total, I was gone for 6 weeks.
Since I have came back I have called Lowes, Left meessages, been transfered to a phone that no one ever answers. So now
I am being avoided.I will never purchase another think from Lowes. I am in sales and would never treat my customers
the way Lowes has treated me.

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Kathy Brosemer, 23 Mar 2009 @ 10:28am

Re: Lowe's doesn't install anything...

You are right, Lowes does not installs any thing....right.
I know they hire subs, but they should hire people that
know what they are doing. I paid Lowes for the installation.
That make them resonsible. They are the one who should chase down the sub.

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Lost River, 26 Mar 2009 @ 8:53am

Re: incompetant installers and plumbers

Kathy, It sounds like there is great confuson as to what really happened

Lowes as a rule does not explain their contracts for installations. It is carefully worded to allow for the average customer to assume things that are not gong to happen. This is so that the customer never really hears the real truth about the actual real cost for any installation.

That is the the truth...
It is not a concocotion that we have made up. Lowe's standard installation charge will not cover any install at your house because it is planed that way to confuse the customer as to what this installation is going to cost you.
Or at least confuse you long enough to get your commmitment on paper.

It sounds like you as the customer committed to have Lowes install a new counter top for you at your house. But they failed to tell you that this contertop installaltion did not include a standard sink install at the same time.

Yes
No

Well Lowes does not tell the customer that new countertops
doesnot include new plumbing under the sink, or a new sink or any new parts. It sounds like you had to hire a plumber later. We are not sure. It sound like the job was screwed up that is for sure. We just are confused to whom did what.

The standard sink install will not cover any of the true cost of installing a sink, or the cost to reconnect any R.O. water filter system. Now if the new conter top that was later ruined by the plumber that Lowes sent out, lowes sould pay. But I want you to know this right now Lowes might send a plumber or might send a handyman. They hire both but the customer is not aware of that. At Lowes im am under orders to keep my mouth shut about this but it is true. The basic counter install doenst include plumbing, the basic sink install does not include R.O.System and the basic sink install doe not include parts nor any caulking to make a good water tight seal for the sink, or the drain fitting in the bottem of the sink. The Lowes contracts words say this will change it the points of attachment are different. This is how they f the customer?

You see they make it so that you assume what is incorrect at you home is the basic standard install and everything will be fine. It is far from the truth but the customer does not know that until the project is well past the point of no return and then lets the customers hang out to dry or cough up some big dollars to continue on.

Which is what sounds like happen in your case.

So please type your complete story here for better understading. We will be able to see what really happened and then explain it better for the next unlucky Lowes customer.

So attention to all customers if you want the truth then leave your complaint we will figure it out together.

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Anonymous Coward, 30 Mar 2009 @ 11:22am

Re: loews sucks

Fuck lowes

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Travis Weston, 4 Apr 2009 @ 10:19am

READ THIS!

Beginning the week of March 23, 2009, the Store Manager-Delbert Gallagher of Lowe’s in South Burlington began to meet individually with approximately 50+ associates to communicate the loss of hundreds of hours of vacation time. According to the Store Manager and Lowe’s Legal Department this was not a case of poorly written policy. It was a “communication error” received and conveyed by the Store Manager, whom is still employed by Lowe’s. The average hourly rate for Lowe’s Associates at 14.00 per hour saved the organization thousands of dollars not to mention sales floor hours. This was truly a case of a Store Manager wanting to leverage payroll hours and reduce seasonal hiring demands. Ultimately this entire situation off sets the impact of reduced store sales felt by everyone in this economy including lost business absorbed by the new Essex location. Shame on Lowe’s for not protecting its Associates and shame on Lowe’s for even including in these discussions personal responsibility of Associates to be informed of the change in policy.

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unknown, 20 Apr 2009 @ 2:16pm

Re: Re: Lowe's doesn't install anything...

Well, we do installs for the Lowes co. And yes we are subcontracted out by Lowes. Now get this we do work for other big home improvement stores and Insurance co. etc..
We wear our uniforms and drive our trucks with our companies name on them. Now Lowes wants us to wear their shirts with their names on them that we have to pay for, and put their signs on customers front lawns when we do work for them and heaven forbid we put the signs on our trucks, and to make sure we park our trucks in the street and if we park in the driveway we must have oil pan shields. And they want us to give customwers thank you cards that they never have in stock and that we must pick up because they won't mail them out. Well, just recently we were put on hold for any jobs because of the failure for a sign not being on the lawn. Lowes sends out a rep. to check us out and talk with customer about how we are doing . Gee we are big boys and girls here and not in kindergarden Why in the world would Lowes hire us out and expect us to buy and wear their uniforms put up their signs and give out their thank you card.
All the other contractors we do work for use our company for our reputation and integrity and honesty, and they do not expect us to buy and wear their uniforms. Now, think, we go to a job that was sold by the other guy, we do our work in our uniforms and then we must go to the job site for Lowes and switch uniforms, and then we go do another job for the other guys again and we must change out our uniforms again. Wow what a mess, and again heaven forbid if we have any tools or supplies or buckets with the other guys name on it at a Lowes job site, because they let everybody know who did it and threatens them with their jobs to everyone who is reading the emails. Lowes also gets comments from customers for everyone to read
And they say they aren't responsible for the subcontractor. I don't get it. I wear their UNIFORMS SO DO I WORK FOR MYSELF OR DO I WORK FOR LOWES. Lowes does not pay for our workmans comp insurance or our truck insurance or our taxes. Lowes wants the whole cake so they can eat it toooooooooo.

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unknown, 20 Apr 2009 @ 2:45pm

Re: Re: Re:Lows sucks

I work for home depot and lowes, guess what HOME DEPOT WINS. THEY BACK UP THEIR INSTALLERS AND DON'T BLAME THEIR REVENUE LOSS ON THE INSTALLERS LIKE THE LOWES STORE DOES. HOME DEPOT DOESN'T TREAT THEIR INSTALLERS LIKE MORONS OR STUPID PEOPLE. THE HIRED US FOR A GOOD REASON, AND LOWES FORGETS THAT IMPORTANT FACTOR
LOWES DOES A CUSTOMER SURVEY AND THEY THE STORE ALWAYS HAS A VERY LOW SCORE BUT THEY DON'T SHOW THAT SCORE ANYMORE , BUT THE INSTALLER MUST STILL BE BLAMED. OH, ABOUT THE CUST SURVEY I'VE CALLED SOME CUSTOMER THAT GAVE US A LOW SCORE AND I ASKED WHY AND HOW COULD HAVE IMPROVED OURSELVES, AND GUESS WHAT THE CUSTOMERS SAY,"I NEVER A SURVEY TO LOWES' YOU CONTACT LOWES ABOUT WHY A LOW SCORE IF CUSTOMER NEVER GAVE THEM ONE. THEIR RESPONSE DID YOU WEAR YOUR UNIFORM DID YOU PUT UP YOUR SIGN, THEY NEVER EVEN ADDRESSED THE REAL ISSUE. WONDER WHY SOME ONE GOT CAUGHT NOT TELLING THE TRUTH---------

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donna, 21 Apr 2009 @ 10:49pm

Lowes warranty Sucks

you buy warranty from Lowes? watch out!!!they will never send you a right technician to fix the problem!!!! instead, ruin the whole entire power of your house!they're rude, no respect!!! no knowledge what they doing just to let you know!!! the tech that they send you... don't know what they doing!!!

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usef, 25 Apr 2009 @ 8:57am

Re: Lowe's doesn't install anything...

Your view is unfair and simplistic. Lowes says to the customers that if you do not use Lowes-assigned contractors you will have no warrantee. I have talked to one of those subcontractors about their relation with Lowes. I paid Lowes close to $500 for the installation of a door, the subcontractor received only $166. If Lowes gets the difference, Lowes must be responsible for the job quality. A worker at Lowes told me that Lowes got 40% profit on the door itself. This means Lowes must be responsible. They did a very bad job, when my neighbors, friends, and family asks me about the door I always say LOWES HAS SCREWED IT UP. Now, they deal with HOME DEPOT. I buy homes and remodel them, I will never buy anything from Lowes anymore.

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Bob Pierce, 30 Apr 2009 @ 3:43pm

Toilet Install

I paid for the toilet and the install and when the plumber they hired came he told my wife we needed a new flange at the tune of $175.00 more money to be paid to the plumbing company. The plumber never called to get permission from Lowe's.

I went to the store today and spoke with a manager, Tony and he said he could give me the check back for $175.00 but he would need another check for $129.67 to cover Lowe's cost of the flange (they sell flanges for less than $20.00)

I wrote the additional check and told Tony I would ley people know about the fact they could not afford a flange.

I will NEVER DO BUSINESS WITH THESE PEOPLE AGAIN! BEWARE!!

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Frank Browning, 11 May 2009 @ 4:48pm

Lowes Is a very discriminating company

I worked for Lowes for approximately 10 years. as most big companies do, Lowes is guilty of blaming their short comings on other employees . I was a commercial sales specialist and you would not believe what went on just in my area. I worked chineese overtime totaling approximately 500 hours. When charges were brought against Lowes for these types of labor practices they made us salary employees go back to a 40 hr work week instead of working 50 and sometimes 60 hour weeks of course any thing over 40 hours was calculated as such, if for example if I made 20. per hour my overtime pay would be something as this they would take my hourly rate down to 10. an hour for every hour, and half of that amount again for anything over additional hours. I was also promised a raise to make up for the difference in pay for my reduced hours, it never happened. This is just one incident their is a long list of discriminating practices at this company,
that are still happening. I was also trerminated after one policy violation in 8 years. If YOU ARE INTERESTED IN A LONG LIST AND PROOF CONTACT ME

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unknown, 12 May 2009 @ 3:37pm

Re: Re: Re: Lowe's doesn't install anything...

I HATE LOWES!!!!!!!!!!!!!

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ChristyB027, 13 May 2009 @ 9:44am

...

I found this site trying to figure out what an installer for Lowes averages an hr. so I know what my ex makes and I can come up with the correct figure for child support. Didn't find that info so if anyone knows feel free to reply. HOWEVER, knowing the shoddy work my ex can do sometimes, I don't know who in the world would want these people doing any "professional" install jobs. He is far from a professional. Hardly worked anywhere for 8 yrs and not much work pertaining to this type of business whn he did keep a job for a minute. FYI - You are not necessarily hiring professional contractors when you use a "Lowe's Installer"..

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ChristyB027, 13 May 2009 @ 9:49am

To: Sense and Senseless

I don't know about Lowe's and Home Depot persay, but MCDONALD'S managers DO get bonuses for cutting hours. Full time employees at our local store usually get about 36 hrs so labor is down and managers get their bonuses.. not so hard to believe this would be practiced at Lowe's. It is a possibility.

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Anonymous Coward, 18 May 2009 @ 3:37pm

Re: Lowe's doesn't install anything...

No - the contract is solely between Lowe's and the customer. Lowe's has a separate contract with the installer.

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Anonymous Coward, 19 May 2009 @ 8:53pm

Re: . To christybo27..

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Lost River, 19 May 2009 @ 9:32pm

Re: To: Sense and Senseless

Cristy this is a a lowe's sucks site, but like lowe's you suck also. You're trying to destroy the husbands job that helps pay the child support payments that you need. To me your low I.Q. give away the problem. If you weren't such a stupid bitch, you might have still been married.

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Lost River, 19 May 2009 @ 9:38pm

Re: Toilet Install

Bob Lowes is in the business to make money, they get to keep 46% or better of the install, and another 35% minium of any change order. That is why the sub contractor charged you. Plus the contract that you signed cleary point out the the price for a toilet change out is based on the if, the points of attachment were sound. You lasy lying pice of shit
your complaining about lowes yet you lied out your to us when you singed the contract.

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Gary Lawley, 22 May 2009 @ 4:01am

Lowe's has horrible management !

It all boils down to the lack the of quality management at Lowes. Instead of providing the customer with quality products and services, management spends the majority of their efforts in developing rules, loopholes, and excuses for subpar products, service, and workmanship.
In order to disguise what you actually get, Lowe's management has created quite a flashy campaign to win consumer confidence. It includes TV comercials, newspaper adds, and radio spots, that praise the value of Lowe's to the customer and the community. These adds entice the customers with promises of being served by experts at their stores.
Now, heres what you get !
Our local Lowes does provide our community with an attaractive, clean, and well stocked store. From that point it heads downhill !
The majority of the employees are far from being expert quality. Why? Poor training ! Who's fault? Lowe's management !
Then you enter the realm of Lowes' rulebook, which by the way, apparently has more entries than the number of items in the store. The underlying synopsis for the rulebook is - We want your money and once we get it - it's ours !
If your unhappy with the product, service, or workmanship during your Lowes' experience - it's your fault. You didn't understand something that Lowes expertly explained, or a rule that you never heard of covers the issue so Lowes is not in error.
Lowes is a horrible answer for America's building needs !

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john lyles, 31 May 2009 @ 10:12am

racial slurs

Went to Lowes for my boss who was a loyal customer.As I shopped and asked question the clerk called me a dumb nigger.They are saying there is no corrabartion. My point is why make it up and my boss was a loyal customer til he sent me . They dont want to do anything about it so we have started picketing. We really need help

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Lost River, 1 Jun 2009 @ 12:13am

Re: Lowe's has horrible management !

Gary speaks the truth here. The lets build something, is truly designed to f. the poor customer. Lowes at best is a get rich quick plan. They pretned to care but are only money grubing. At the store i work at they treat the cusomters bad and the employees bad.

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Anonymous Coward, 9 Jun 2009 @ 2:42am

Re: Lowe's has horrible management !

Well now that's just more garbage. Lowes goes as far as it can in training quality people. Lowes believes in hiring the best person for the job and paying them accordingly. You're not going to get a store full of retired contractors(there are just not that many out there that want to work in retail at a retail wage). What you do get is a well trained and compassionate sales person that has a vested interest in the success of the store.

Nothings perfect and Lowes is no exception. But I have to say your characterization reeks of personal involvement. Lowes employees do not refuse to help customers with return problems. Lowes managers are held accountable for customer complaints. Lowes has a zero tolerance for rude and unfriendly associates.

Lowes does have plenty of rules, but then I haven't worked for any big company that doesn't.

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Anonymous Coward, 9 Jun 2009 @ 2:51am

Re: Re: Toilet Install

Really, where did you get those numbers? Sounds pretty outrageous!!

And Lowes is in business to make money? Say it aint so!!!! How dare a company try to turn a profit! And on the backs of poor dumb installers. The management should be installing the toilets themselves! Why create jobs and employ people. Such a waste. And to think its all profitable.

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Ryan i, 16 Jun 2009 @ 3:21pm

why lowes sucks

im a manager at lowes in woodvillage OR.and you are right that some stores do suck! thats because the big corp.pays us managers $$$$ to do dick..while the people that make the store work,get small raises.and we get to treat like crap.and we hire p.t help who are a bunch of idiots to walk around and talk to each other and are trained in the art of knowing how to do nothing at all.i like to pick on the white people here.because i can.and our H.R will believe anything I tell her. because she is a stupid fat white girl if your looking for a pt. job and you are a idiot come work for me. she will hire you too. because she is clueless to what this company needs and if you bring her some doughnuts you are in my friend. this place is so blind to what im realy about its funny.

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mattilda trautweiner, 19 Jun 2009 @ 4:19pm

lowes sucks

Always probems with Lowes installs , they have outside installers that don't actually work for comapany and many uderpaid untrained employees stting up the work needed. mannegement is often incompetant hicks with no formal training to handle level of service needed for the dollar amount involved. Any one that shops at Lowes is risking their money. Get a local contractor because if Lowes installers were any good they would be on thier own. Lowes gets thier cut to find their installers a job ant fro the most par they ar incompetant.
Mattilda

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Anonymous Coward, 19 Jun 2009 @ 4:25pm

Re: why lowes sucks

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matilda trautweiner, 19 Jun 2009 @ 4:34pm

lowes sucks

Always probems with Lowes installs , they have outside installers that don't actually work for comapany and many uderpaid untrained employees. mannegement is often incompetant hicks with no formal training to handle level of service needed for the dollar amount involved. Any one that shops at Lowes is risking their money. Get a local contractor because if Lowes installers were any good they would be on thier own. Lowes gets thier cut to find their installers a job ant fro the most par they ar incompetant.

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minidee, 23 Jun 2009 @ 9:58am

Lowes REALLY does suck

I work at Lowes and for the past four years I have been treated like less than a human.If you aren't drinking with or sleeping with the managers on the weekends you are pretty much overlooked. They boast about training but I have had to do most of it on my own time including after hours or on lunch breaks. And the training they want you to do is mostly online questionaires with outdated information and useless dribble about customer service being number one. Right now I am at the end of my rope because a manager wanted me to apply for a position and promised me the sun, moon, and stars if I would take it...and like an idiot who has been lied to sooo many times by this "so-called" company I did. Three months later I haven't had, and haven't been offered any training because the manager who begged me into this mess got shipped out to another store and all the other managers are playing stupid to the promises made to me. Lowes lies to their employees, plays dirty with their customers and has no integrity what so ever, just read what the manager wrote, stating he picks on people because of their color,and if he brings the HR donuts she will listen to whatever he says. THIS IS TRUE! It is not how hard of a worker you are, its how brown your nose is, and that is happening at every Lowes in every town to some extent. It is sad that you go to work, trying to do a good job, pay your bills, take care of your family but if someone doesn't like you or are jealous of you all they gotta do is buy a box of donuts and your in the unemployment line with hungry kids and a past due mortgage because Lowes has a million managers who don't know squat looking for some poor shmuck to blame their lack of ethics and integrity on.

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Anonymous Coward, 7 Jul 2009 @ 4:34pm

Lowe's does suck

I have been working there for over 5 years and they do treat the people that call off and show up late better. With Lowe's its not how you work its who you sleeping with and getting high with.

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rbert celotto, 16 Jul 2009 @ 6:53am

Lowes sucks

My girlfriend and I purchased a refrigerator from Lowe's in mid July, upon delivery the gentlemen plugged it in and set it into space. we noticed after 8 hours ice was not being made and the food was not getting cold we called and were told ice takes 72 hours to make. thsi was news to me after 48 hours our food in the freezer was still not frozen. We called the Lowes in Exton Pa where it was purchased and were told we'll have to wait for them to replace it. So in the mean time our food went bad and they were taking their time to replace it. the manager was about useless and the stiore really could care less and made no effort to compisate us for teh inconvenience of food going bad and after 2 days still not having a product replaced that they sold us for $ 900.00

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matilda trotweiner, 19 Jul 2009 @ 6:15pm

Re: Re: Re: Sense and Senseless

lie lie lie lowes dones not pay that much even to most managers unless the are supreme butt lickers and their mgrs are as dumb as donkeys which is par for the course!

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matilda trautweiner, 19 Jul 2009 @ 6:26pm

Re: Re: lowes

when you need a job done you hope the installer can complete what is needed so you are not left hanging with an unfinished job, thats why we try to hire professionals that know what they are doing. Lowes leaves the unexpected up to you complete the job, next time save the extra 50 percent Lowes charges to set up the job and hire a responsible private contractor!!

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matilda trautweiner, 19 Jul 2009 @ 6:34pm

Re: MY STORE

You are stupid!!

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Customer, 24 Aug 2009 @ 5:08pm

You better read these...and act

Hey Mr. Niblock (#1 at Lowes HQ)......Are you reading any of these posts?

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victim of Milan Properties and Home Depot, 11 Sep 2009 @ 12:51pm

Rubenstein Milan Properties Issues and Home Depot

Yep I saw Milan Properties and how they illegally shut it down. Only low down criminals would resort to shutting down the real, honest, and factual greiviences of a multitude. It was a Hitler Tactic, A Hussein Tactic and the tactic used by corps or businesses that actually have something real to hide. I don't use Lowes. I had a problem with Home Depot though and because of their negligence they caused a problem but ok Home Depot had a person call me back who tried to check video to assure my claim. He then recognized I had a legitimate claim and yes paid up. He made restitution without court. He wasn't always nice about it and was a lousy a nine at times but they paid up. I didn't ask for alot just enough to cover the damage. I should have demanded more though for all they cost me. Now a problem with SEARS who lied and now apparently has refused to fix the problem they caused. I may have to go to court and work xtra hard with emotional distress just to get them to be accountable for their lousy work and actions. I heard Sears got sold out to K Mart. It figures. Walk into KMart and look at the mess inside, sometimes the lousy service

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I am a lowes installer!!!, 16 Sep 2009 @ 6:13pm

Re: Re: Re: Lowe's doesn't install anything...

I have been a Lowes flooring installer for more than 3 years.
Lowes does a very good job making sure the installers do a good job. They even do surprise job inspections and get the drivers license # from everyone on the job site too make sure they are on the company roster and have passed the background check. They look at the job, our clothes. They make sure you have a power strecher and the proper tools. They customers in most cases cause most of their own problems. They think that since Lowes is a huge company they can call the store and make some sort of complaint and get a partial refund!!!
I really enjoy working for Lowes and find them to be very professional and they really want the customer happy.
I feel that most of the complaints on here are not telling the whole story. On the rare case that we do have a customer complain the store faxes us the work order immediatley. We have 48 hrs to get the work order scheduled and we have to notify the store when it is scheduled. We have to get the customer to sign that they are satisfied with the repair!!
Most of the complaints we get are really nonsense!!!!
Remember......two sides to every story. I send Lowes a lot of business every chance I get.
KY

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matilda trautweiner, 24 Sep 2009 @ 3:03pm

lowes sucks

anybody that goes to Lowes for an install is taking a chance.Customers are throwing their money away. I was a manager there and there were so many mistakes from the untrained people on the salesfloor and the outside contractors that did not actually work for Lowes. I had to deal daily with unfortunate complaints from people that just wanted to improve their property. My advice is get a local contrator that works for themselves and get satisfaction for your money, you don't need the hassle of dealing with untrained employees and contractors that can't make it on their own. You can save a least 40 percent and have someone working for you that actually cares that you are satisfied.

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Rehman, 15 Oct 2009 @ 9:22am

Lowes Extended Protection Plan is a joke

I have a Brand new John Deere 22-HP Hydrostatic 48" Cut Lawn Tractor. After 8 Hours of use the tractor would not start. I called Lowes on the 10/18/2009. they said the would schedule a pickup. 4 days later still no pickup. Contacted Lowes apparntly the outside service company was to busy and they would schedule another company to come and pickup. About 12 days after making my initial call someone finally came to take the tractor. Today marks the 30th day without my lawn mover and in Miami the lawn needs to weekly this time of year. I called Lowes again this Monday and was told the mower was ready and would be delivered Tuesday or Wednesday. Today is Thursday so i called Lowes and they informed me that the mower needed a new carborator and would be ready next monday... are you kinding me.

I was told on 3 seperate occasions over the passed month that a supervisor would call me back, still waiting.
I was so happy when Lowes opened in Miami, however that feeling is gone. I also purchased a brand new grill for my sons birthday party. I called Lowes on the day it was supposed to be ready and it was not. I called 2 days later and was told it was ready, had my nephew meet me at the store only to find out i was not ready. Strike two. This company looks good on the outside but that is truly a fasade, to mask incompetency and a general lack of concern.

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Wayne J Brown, 19 Oct 2009 @ 3:21pm

Lowe's Descrimination

I have been reading on the internet that Lowe's has a very bad track record when it comes to any kind of discrimination. Well at the Lowe's in Murphy North Carolina
these people try to intimidate and harrass people they don't like. (Blacks don't last there very long!)

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Anonymous Coward, 23 Oct 2009 @ 9:34am

The reasons so many people complain about lowe's and why lowes suck seem to be out of anger or frustration. Mst likely the cause for anger is for the way their own personal install went.

So here is some truth for all readers the reason the customer gets mad or tick off at the process for get something installed at there home is because, they the customer assumed the get the shit and shine olla all at once.

What's that you say? Well ok how about the story goes like this..

The customer wants a water heater 437.00 plus install of 249.00 for a total of 686.00..... the end
sounds good to me....

Now here we go

the following truths have not been told to the customer

If the gas line for this water heater does not line up

for the height of the new heater
or for the location in tended for the heater
or for any other reason the installer can think of

If the water heater is not the same height as the old water heater
and the water lines do not match up
or the water heater has to move 2 inches left, right,forward,or backwards
can you see the problems building now>???

Yes that right your going to get screwed and the installer is not through with you yet.>>>>

Now then if you was the one the purchased the earthquake straping kit at the added cost of about 55.00
and the added expansion tank cost of about 80.00
and then th installer tells you that

a wall must be built to install the eath quake brace.
a pipe modification,change to install the expansion tank

Then because lowes keep 46% of the labor at the start of this screw the customer water heater install, and allso demand 35% of any change order charge.
The install will point out that you need a 4 inch exhaust vent for the new heater.
The old 3 inch vent that is there now, does not meet the new building code requirements.

So a new change order for who know how much,,, 80.00 to several hundered dollars... and keep in mind lowes gets 35% either added to that of buried in the price some wheres

That is the truth and dont forget the building permit..

Now the other parts of the truth that you the customer nver once considered.

The installers are try to make a profit for their own business and have a subcontract agreement with lowes that states, the will pass all prced to lowes through the lowes change order system and lowes will keep the money and pay the install as to to the arranged set agreement.

which Lowes keeps 46 percent of the money for the installed sold in the store and 35 percent of the change orders.

So the name of the game is Lowes make lots and the install makes some.

Thats the way is and that is the truth, And the story goes in for a penny in for a pound. The rule is once the customer committed they will stand for the ongoing screwed by lowes because the customer is the one that is stupid.

If the customer would have just called the plumber directly, that works for lowe's and had that company install a made by anybody water-heater not sold at Lowe's

For a better price and a better water heater,because you sould see how many water heaters are retunded to lowes because they are selling some cheap shit heater made by a company that has had so many lawsuits because of the defective crap thety use to make the heater.,...

And if you think this is not the truth, just go there and buy a water heater and see what happens...

Because lowes policy is make tons of money and let the buyer beware...

It is the rule, loes doesnt care what the heater cost the rule

lets build something,,, really means we are getting lots of your money... and we laughing all the way to the bank......ha ha ha

lost river

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Anonymous Coward, 23 Oct 2009 @ 9:35am

The reasons so many people complain about lowe's and why lowes suck seem to be out of anger or frustration. Mst likely the cause for anger is for the way their own personal install went.

So here is some truth for all readers the reason the customer gets mad or tick off at the process for get something installed at there home is because, they the customer assumed the get the shit and shine olla all at once.

What's that you say? Well ok how about the story goes like this..

The customer wants a water heater 437.00 plus install of 249.00 for a total of 686.00..... the end
sounds good to me....

Now here we go

the following truths have not been told to the customer

If the gas line for this water heater does not line up

for the height of the new heater
or for the location in tended for the heater
or for any other reason the installer can think of

If the water heater is not the same height as the old water heater
and the water lines do not match up
or the water heater has to move 2 inches left, right,forward,or backwards
can you see the problems building now>???

Yes that right your going to get screwed and the installer is not through with you yet.>>>>

Now then if you was the one the purchased the earthquake straping kit at the added cost of about 55.00
and the added expansion tank cost of about 80.00
and then th installer tells you that

a wall must be built to install the eath quake brace.
a pipe modification,change to install the expansion tank

Then because lowes keep 46% of the labor at the start of this screw the customer water heater install, and allso demand 35% of any change order charge.
The install will point out that you need a 4 inch exhaust vent for the new heater.
The old 3 inch vent that is there now, does not meet the new building code requirements.

So a new change order for who know how much,,, 80.00 to several hundered dollars... and keep in mind lowes gets 35% either added to that of buried in the price some wheres

That is the truth and dont forget the building permit..

Now the other parts of the truth that you the customer nver once considered.

The installers are try to make a profit for their own business and have a subcontract agreement with lowes that states, the will pass all prced to lowes through the lowes change order system and lowes will keep the money and pay the install as to to the arranged set agreement.

which Lowes keeps 46 percent of the money for the installed sold in the store and 35 percent of the change orders.

So the name of the game is Lowes make lots and the install makes some.

Thats the way is and that is the truth, And the story goes in for a penny in for a pound. The rule is once the customer committed they will stand for the ongoing screwed by lowes because the customer is the one that is stupid.

If the customer would have just called the plumber directly, that works for lowe's and had that company install a made by anybody water-heater not sold at Lowe's

For a better price and a better water heater,because you sould see how many water heaters are retunded to lowes because they are selling some cheap shit heater made by a company that has had so many lawsuits because of the defective crap thety use to make the heater.,...

And if you think this is not the truth, just go there and buy a water heater and see what happens...

Because lowes policy is make tons of money and let the buyer beware...

It is the rule, loes doesnt care what the heater cost the rule

lets build something,,, really means we are getting lots of your money... and we laughing all the way to the bank......ha ha ha

lost river

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A worker of lowes and a Navy man, 27 Oct 2009 @ 5:42pm

well, im being deployed in a few months and lowes wont give me time off before i go to spend time with my family and get all my personal stuff done, im leaving for 9 months to a year and they wont give me any time off before i go!!!

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arni, 28 Oct 2009 @ 3:09pm

Re: lowes

I work at Lowe's and I had one day of training and they put me out on the sales floor. The training is nonexistent, I had no idea as what to tell customers about contracts. This goes on at all 1700 stores, Lowe's does not train their employees the proper way. To the buying public, get a good private contractor and pay the extra money, stay away from Lowe's

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Arni, 28 Oct 2009 @ 3:23pm

Re: Re: This is why me and my dad...

Hay pal, there is not one employee in our Lowe's store that make $30.00 an hour except for maybe the store manager if you want to break down all his bonuses and incentives.

All our people start between minimum wage and $12.00 an hour. Half of the store employees are on State assistance for food, electrical, medical, etc...

Most of the employees are not an expert in their field or job position, we have four people in our plumbing dept. who know zero about plumbing.

The only thing Lowe's has that is good for the employees are the benefits but the pay SUCKS, it has not kept up with the times. Who and the hell can live on $10.00hr. Lowe's employees need to get together with employees of Home Depot and start a UNION to benefit the employees and bring the wages MAYBE up to $30.00hr or at least $18.00 hr. for most positions.

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Anonymous Coward, 29 Oct 2009 @ 7:41pm

Re: Re: lowes

as a lowes employee for over 10yrs, then you need to go to voice your opinion and get trained, there are several booklets & on=line training.Not getting trained is bottom line your own fault. Speak to your supervisor, hr, store mgr.Someone will listen. If you are going to send customers to another location other than than the one that feeds you at the end of the week, then you need to leave the company.this is what we call NOT engaged employee.

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DJD, 2 Nov 2009 @ 6:42am

The Refrigerator Story.

At my local Lowe's, late July 2009 for duct tape and a dish drainer. Nothing more. Browsing through the refrigerators on a whim, I spotted a lovely French door Maytag with a huge lower price tag on it, toward the back of that appliance section. At closer range, one could clearly see the eight inch indentation in the right side door. After opening all the doors and drawers, and finding nothing further wrong, I sought the salesperson for some help and guidance.

The gentleman assured me it was a brand new machine, 'damaged during either shipping or unpacking. But who would want a 'frige like that - with that dent in the stainless? *That* is the only reason it is priced so far below it's usual price." I asked him if everything worked - the lights, the ice and water maker/dispenser and he assured me - twice - it was a brand new machine, that everything worked; and that the ONLY reason it was back here with a handwritten price tag on it was because of the dent in the stainless door.

I was sold. Purchased the refrigerator - which, the salesman assured me came with "the standard one-year manufacturer's warranty", but I purchased an additional three-year service plan, just in case. I'm a single mom and never would have been able to buy this appliance (1) at full price [$2,500 approx] nor (2) would be able to afford expensive repairs. I thought I was being smart and covering any possible challenges. Paid for delivery, the extended service plan and the frige and went on my way.

A week later it was delivered and plugged in. The water line, however, could not be installed then as my plumber was not able to come to the house until the electrical was done, and that couldn't happen before the cabinets were done.

After two months of using the 'frige as a cooling device and nothing more, the water was finally hooked up.

And it didn't work at all.
So, I called Maytag directly and this is what the nice lady on the other end told me (in a nutshell):

I am the third owner of this "brand new" Maytag French Door Refrigerator; the second owner lived just south of me and they purchased it in April 09 and returned it a month later in May - with a service call to their home during that time - the complaints were that the light didn't go on and none of the water/ice features worked.

The best is that the "standard one year manufacturer's warranty" - good from the date of purchase, began on the date of the VERY FIRST purchase and had actually expired in April of this year, 2009! The second owner's didn't have a warranty either!!

So what leg do I have to stand on now?! I have no idea how to proceed with this because I've owned this contraption since late July and discovered it doesn't work as the "brand new" appliance I was told I was buying about three months later! It's a used, broken machine.

I have never been so taken advantage of - and I asked all the questions of that sales person and he LIED to my face and charged for delivery of this icebox that doesn't work as sold.

WHAT do I do?!

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DJD, 2 Nov 2009 @ 6:46am

The Refrigerator Story.

At my local Lowe's, late July 2009 for duct tape and a dish drainer. Nothing more. Browsing through the refrigerators on a whim, I spotted a lovely French door Maytag with a huge lower price tag on it, toward the back of that appliance section. At closer range, one could clearly see the eight inch indentation in the right side door. After opening all the doors and drawers, and finding nothing further wrong, I sought the salesperson for some help and guidance.

The gentleman assured me it was a brand new machine, 'damaged during either shipping or unpacking. But who would want a 'frige like that - with that dent in the stainless? *That* is the only reason it is priced so far below it's usual price." I asked him if everything worked - the lights, the ice and water maker/dispenser and he assured me - twice - it was a brand new machine, that everything worked; and that the ONLY reason it was back here with a handwritten price tag on it was because of the dent in the stainless door.

I was sold. Purchased the refrigerator - which, the salesman assured me came with "the standard one-year manufacturer's warranty", but I purchased an additional three-year service plan, just in case. I'm a single mom and never would have been able to buy this appliance (1) at full price [$2,500 approx] nor (2) would be able to afford expensive repairs. I thought I was being smart and covering any possible challenges. Paid for delivery, the extended service plan and the frige and went on my way.

A week later it was delivered and plugged in. The water line, however, could not be installed then as my plumber was not able to come to the house until the electrical was done, and that couldn't happen before the cabinets were done.

After two months of using the 'frige as a cooling device and nothing more, the water was finally hooked up.

And it didn't work at all.
So, I called Maytag directly and this is what the nice lady on the other end told me (in a nutshell):

I am the third owner of this "brand new" Maytag French Door Refrigerator; the second owner lived just south of me and they purchased it in April 09 and returned it a month later in May - with a service call to their home during that time - the complaints were that the light didn't go on and none of the water/ice features worked.

The best is that the "standard one year manufacturer's warranty" - good from the date of purchase, began on the date of the VERY FIRST purchase and had actually expired in April of this year, 2009! The second owner's didn't have a warranty either!!

So what leg do I have to stand on now?! I have no idea how to proceed with this because I've owned this contraption since late July and discovered it doesn't work as the "brand new" appliance I was told I was buying about three months later! It's a used, broken machine.

I have never been so taken advantage of - and I asked all the questions of that sales person and he LIED to my face and charged for delivery of this icebox that doesn't work as sold.

WHAT do I do?!

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Russ Wilson, 2 Nov 2009 @ 12:19pm

Re: Lowe's doesn't install anything...

This is patently incorrect. They are subcontractors. The contracts are signed with Lowes and the purchaser as the parties to the contract. Do not rely on any information received from Lowes or its' employees. Their payscales are low and the result is inevitable.

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Anonymous Coward, 5 Nov 2009 @ 6:14pm

Re: The Refrigerator Story.

Im was wondering if you could just up and take your proof to samll claims court in you county? If Lowes doesn't give you a new refrigerator. Sue the shi-- out of them. I am sure your state has a law about selling used crap as new crap.
Remember the squeaking wheel is the one that gets the grease.
Good Luck
Lost River

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cant give name need my job for famlies health insu, 7 Nov 2009 @ 5:27pm

I am a installed sales dept manager. I have read most of hte comments submitted here. I must say the following. I am way under paid to deal with what I deal with on a daily basis. Customers are sometimes right, we have some installers who could care less what the craftsmanship of thier work is in the end. However, I have some installer who take grat pride in thier work. I also have some custoemrs who take the samllest issue and run with it, in hopes to get some type of "compenstation" back. What the general public does not understand is I have myself and one other person in my office to handle an average of 210 customers projects a day. My office had to keep the custoemr informed of the projects process, stay on the isntallers who are not scheduling and or callling the custoemrs as the should, when we get the schedules, call the custoemr again to confrim the scheule dates. Then call after the install is compelted to ensure they are satisfied with the end result. So many things can go wrong in the process. From the installer giving the wrong measuremnts to have the salesman order from to the manufacture sending out the wrong color or size, or constantly putting the product on backorder. When any of the above and so many other possibilites that I would have to write for a decade to explain all the things that can happen, I am the one who gets to appologize to the customer, keep them calm, make it as right as possible. I do care about my customers, even though over the last few years corp office has decieded it is a wise idea to take three full time possitions from our office and add half agian the paper work and leagal orentated workload to the remaining posistions, allowing no overtime in which to complete your tasks. I often feel my hands are tied behinde my back and i am not given a fair chance to provide the custoemr service Lowes states in all of our meeting and commercials they want us to provde. To top all of this off I get cursed at nearly everyday by a customer who feels slighted by Lowes. I wonder if any of them are reading this and ask themselves, if the roles were reversed and I called cusing at you if you would put me at the top of the mountian of issues you are trying disperatly to resolve or on the bottom? Further moore my pay is so unfair, I promise the average wage I have seen reported on here would be a pray answered if it was true to my paycheck. So my point is there is wrong on all sides, but I am an employee who cares, even if it does not always show becuse of unseen cercumstances the public does not see.

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Anonymous Coward, 7 Nov 2009 @ 8:12pm

Re:

See even you realise. The truth,,,, the lowe's system is designed to put all the money the installs created into the great cash cow installs program of lowes. The desire to work everyone to death andkeep all the money, they work you to death and even a few years agoe had a fussy math program to cheat the employees at lowes, out of any overtime.the reason the customer (as you put it) start whining about the install that they thought was a good deal, now turns out to be a real f--- job, Lowes by the claim of it try's to blame everyone but the truth. The truth is,,,, lowes try's to pretends the install will go smooth, by is designed to have lots of changes orders to further drain the customer out of there money, and at the same time pretend the private contractor is the fu the customer. The system is drain you of time, and your mental health. so dont sit there and grip at everyone just face the truth. Well look at it this way, if you were the one reciveing the money made on an install you yourself would screw the customer and the installer and tie install cordnatior also.

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cant give name need job, 12 Nov 2009 @ 8:10pm

To Anonymous Coward, was the post on Nov 7th @8:12pm a reply to my post? By the way sorry for the mistypes, was crazy tired and too frustrated to check spelling, anyway...if it was a reply to me I believe you misquoted me saying I said the customers (are whining) I stated there is some wrong on all sides, yes some times there are customers who make a living off a type of scam, that includes trying to get something they paid for free plus some. This did NOT mean all customers who report issues are like this just a few! NOT all Lowes employees are bad and NOT all installers are bad. There is simply some good and bad with everything in life. As far as your comment that Lowes pretends the install will go smooth, I will again say,some install goes flawless and when I call the customers to confrim thier install was completed I ask them how thier experince was, I ask if there is any questions I can answer for them and I ask if there is any reason they would not want to use Lowe's in the future. I often have great responses. For the customers who have issues (each case is unquie, and handled accordingly) however the key word is handled. I do not just sweep thier issues under the rug I do everything in my power to make them still want to come back to Lowe's. The point I was trying to make and obviously fell on deaf ears, was as hard as I try every day, I am over loaded, and this is where customers don't get the perfect customer service the expect. But then again a persons expectations are often so differant from one person to the next that the old saying you can please everyone rings so true. I simply wished Lowe's would untie my hands and staff me so we can take care of the customer 100%, get rid of the crappy installers that do not care, as well as stand up to the fraudulant customers and say no to them when we know for a fact they are trying to take Lowes for a free ride. This would give the rest of us who care a fighting chance. The "rest of us" means honest customers and the honest caring employees who are trying to make a living. The other thing I wish for is, the customers who have valid complaints be it Lowe's or at any other type of business (lets just throw the fine customer servie we get time to time in a drive thru out there as well) when we get a damaged door in or ketchup instead of mustard, we stop and think about how we are all human and all subject to make mistakes. Before we cuss the other person out. State the issue you have to the other person in a way you would like to be spoken to, and I promise our whole world would improve. My parnets raised me to obey this "golden rule." I just wished other parents had taught this to thier children. If they had when they grow up to be consumers and employers life would be better for all.

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Anonymous Coward, 17 Nov 2009 @ 11:16am

I just want to be able to view more than 12 items at a time like EVERY OTHER website. I've tried and tried to reach someone who can MAKE A DECISION and provide an answer as to why they're the ONLY site I shop at that doesn't let you view more than 12 items. I get nowhere, and the customer service sheep are clueless. Some corporate contact info would be great.

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snsshmuck, 17 Nov 2009 @ 6:24pm

Re: ...

What does your ex install?

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Anonymous Coward, 19 Nov 2009 @ 7:33pm

Re:

to dear cant give name
you know and i know the name of the game is to screw the cusotmer.
You know that the installres have complaimed many time how the lowes systems rips of the customer and the installer.

Your not fooling anyone here the pretended head in the sand
routine. Yourt afraid to face the truth about yourself the the crap that lowes makes you say.

Here is the truth,,, if lowes would spell out the correct intall and the true cost of the job with the changes orders. the customer would say omg this place if ripping me off. they the customers would run from the higest price install on the earth.

If the installer were contacted directly and the customer not go through lowes the install would make more money and the customer would pay a hell of a lot less.

Then you wouldnt have the job you have pretending your honest.

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jane smith, 24 Nov 2009 @ 5:12pm

Good job!!!

My husband is a contractor and he truly appreciated your comments about the DIY stores. He believes that it's the high management that doesn't care about customers. It not the employees that they care about either. They're just looking for the quick $$.
He gives you two thumbs up for a well written letter

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Anonymous Coward, 3 Dec 2009 @ 7:53pm

I went to Lowes to have them tile my bathroom. I realize it might be more expensive then what they quote me the first time. When it was all said and done the final quote was 2 and a half times what they first quoted me. I wasted lots of time and the customer service was pretty bad. I decided to just tile my bathroom myself and not have to deal with the dishonesty.

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larry scruggs, 6 Dec 2009 @ 8:16pm

lowes store manager

YES BAD SELL MANAGER I have been a customer at LOWES N MERIDIAN MS for manys years wants too buy a damaged gas range it had a reduce price I WANT TOO PAY FOR IT N PICKUP STOVE NEXT DAY when WE HAD our truck BUT I WAS TOLL I CAN NOT BUY UNLESS I TAKE THE STOVE RIGHT THEN RIGHT THEN WHEN I RETURN NEXT DAY WITH TRUCK STOVE WAS GONE SOLD dont know BAD DEAL STORE THIS STORE NEEDS A CHANGE

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susan, 8 Dec 2009 @ 12:41pm

lowes sucks

used to work at Lowes, saw the managers steal and the district managers cover it up, one of the workers wanted my job so they lied about me and no one took the time to investigate, I lost my job but glad that I am out of the company where the people who work there are not given respect or training. Its a giant ponze on the american people trying to scam money for false information by workers who know nothing or very little about a product or service. Lowes is a rip off and should be avoided.

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nathan foote, 5 Jan 2010 @ 1:13pm

no receipt policy

lowes stole 40 bucks from me gave me a card instead of my money just because I had no receipt

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hwchouse, 5 Jan 2010 @ 3:49pm

Terrible service from Lowe's

I ordered 2 sliding double vinyl doors from Lowes month ago. First time they delivered only having 1 door. Called them to ask the reason and they said they will check and call me back but never call back. After at least 1 week, I got my second door delivered but this time, the screen and keylock is missing. Keep calling them, every time to call them, they said they will check and call back. However, they never called back and never having the records about the missing parts. Last week they said the screen and keylock will be sent by the provider and I should got it this week. However, when I called today, they said the items will be sent next week and deliver two days after.

The customer service is totally suck, especially the delivery department. No one enters any request and every time, I need to repeat and repeat the same questions and ask for the same delivery. I don't know why Lowes can still exist !!!!!!!!!!!!!!!

My comment is: DON'T BUY ANYTHING FROM LOWES, ESPECIALLY THE DELIVERY ITEMS. THEY SUCK !!!!!

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matilda troutweiner (fish****), 11 Jan 2010 @ 2:44pm

Re: I am a sub-contractor for Lowe's

too many miatakes from installers and sales people and Lowes mangement can't fix unless they throw huge sums of money at customer, district managers tell managers to fix problem no matter what... because if they do not he will open his checkbook for what ever amount it takes (best bet is to call District Manager) to solve the problem, good chance for customers to get whatever they want to end their suffering of dealing with Lowes inept operation. Why would anybody deal there when independant businesses are so much more efficient????????

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Mike, 13 Jan 2010 @ 11:07am

Re: Lowe's doesn't install anything...

Your wrong. The contract is between Lowe's and the paying customer. I used to install for Lowe's and believe me they try to screw the contractors every chance they get if anything goes wrong. They are so willing to pay off the customer to shut them up and or make them happy which ever you prefer, but realistically if they were honest and upfront with the customers, had better products or at least held the vendors accountable for quality control, and had trained people on the floors, 90% off the problems would go away. I truly believe that if the owners new what middle management was keeping from them, things might turn around. But then again why would they care, the amount the uppers make vs. the longevity with the company, they take the money and run

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mike, 28 Jan 2010 @ 12:16am

Re: This is why me and my dad...

lowes employees probably make more money than you or your da make being fudge packers

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Anonymous Coward, 2 Feb 2010 @ 11:41pm

Re:

Find a Job that you can be happy with.

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ED, 8 Feb 2010 @ 3:12pm

WAH

Never heard of so many whiny babies in my life,lowes takes more screwings than deserves,i was in line a day before xmas when a lady brought back all her xmas wreathes and all that were reduced in price,well the wreath ran up 2.00 but she paid 18.99 which she got back with a half a dozen other items,when dep and low is gone you freako's can go back to ace and get a real deal,americans are now whimps whiners and pussys and crumbsnatchers-you all sicken me

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Capt Quahog, 18 Feb 2010 @ 6:08pm

~ Four Crucial Things WRONG with LOWES

First off, as a rule, I try to stay out of any LOWES store due to past negative experience. For whatever reason, even the atmosphere in those stores is annoying.

Went into a Lowes store in Pennsylvania just today. Was in the same shopping mall and needed a bottle of wallpaper remover. Figured to give LOWES one last chance. Needless to say, my effort was fruitless.

Four Crucial Things WRONG with LOWES

1.) The stores are far too big for reasonable on-foot navigation. Most of the LOWES stores that I've been in must be around 3 or 4 acres or more in size. The buildings are over-wrought enormous. Going in there and walking around on that raw concrete floors is extremely exhausting.

2.) There's rarely any employee to be found for assistance. If you're able to find somebody, they've recently started working there and don't know anything. Have been actually directed in the totally wrong direction a couple of times.

3.) My last three times at Lowes, I could not find the item and with legs starting to hurt from the brutally hard floors and left empty handed.

4.) In general, the if it can be found, the selection is very limited and prices are higher than other stores. If there are bargains at LOWES, they're quite rare.

Always seem to end up at either at the Home Depot or local Hardware store. Today was my absolute last visit to any LOWES store. Summing it up . . . LOWES sucks!

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joe silveira, 16 Mar 2010 @ 1:51pm

lowes suck

Lowes hires a bunch of losers, they are worse than home depot!

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me, 28 Mar 2010 @ 9:16pm

I work there

and they treat there employees like SHIT! Been there for 2 freakin years as they promise me full time but no they give another employee there for 1 year full time. Time to start thinkin about workin for Home Depot!

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Anonymous Coward, 5 Apr 2010 @ 4:21pm

Re: I work there

I work there,,,

I best thing in your life that you could ever do, is get the hell away from lowes stores and stay away. As an emolyeee you are on the bottom of the dirt pile, or you are the piece of shi''t that they will kick around.... unitl you call it quits.
The end is coming for yout time as an employee and that's the truth, and in real life you know I'am telling you the truth also... The need for a higher education
is the real goal in life.. get out of the now and get the education thay you and your family needs. The better you are eduacated the better off you are in this life.. working for lowes will not allow you the reach for a better job or a better life.

The reason you are being yelled at right now, is how abuse works and they got you by the nuts or what-ever part of your body they can get a-hold of and lowes will squeese you until, the get the chance to really f-you by firing you... If you thing it won't happen to you?... then let me tell you that you arew wrong. If your married the sooner the better to protect yourself form the bloodsuckers that claim they want to build something. They want to use you until you wise up and then you will be gone.. I promise this is the truth........... Good luck and try to get out as soon as you can....

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former lowes worker, 7 Apr 2010 @ 9:12am

Re: LOWES POOR CUSTOMER CARE

wow i love how people that spend a certain amount of money just assume that they deserve to be treated speacial get over your self and your money. Lowes promotions are not the problem, the problem is idiots like you that dont read the fine print. No store anywhere lets the consumer stack coupons or promotions that is the way it is.Plus go spend your money at orange box because guess what it all is chinese crap that will break, it probably has lead and will kill your children too.

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melinda Saldivia, 7 Apr 2010 @ 10:06pm

Re: The Refrigerator Story.

go back to lowes and tell them the story ask for a manager all the way to the store manager ....they will fix the problem or replace the unit...i am under the impression that the warrantee for three years is in addition to the 1 year warrantee and if you are past 4 years total ...i did not understand your story ....
or that really was a whopper of a lye ...i find lowes is really good about fixing these sorts of problems ...and sometimes the sales guy can only tell you what he has been told.....i have never heard of lowes selling used machines returned and repaired ones but out and back 3 times ... try the store first
melinda

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LOWES RANT: can't give name need job TOO, 7 Apr 2010 @ 11:06pm

Re:

here here
working at lowes i am proud of the job i do and try to do the best i can to give the best customer service

but we are severly understaffed most days we work 10 hours no breaks, no lunch ...working alone.........with no relief

my partner in lowes works equally hard and we do all we can ...but there just are not enough hours in the day ...we cover 98 hrs per week over 7 days and can only work 40 hours so if we work over time they send us on a three hour lunch or force us to leave when we have customers coming in

...now they want us to scrub toilets, clean the bathroom, sweep, wash the floors and dust, push carts in the parking lot, stock all the shelves no matter how high or how heavy ...all this with no break and no lunch ...and never forget we must always ask permission to have a thought ....be yelled at by fellow employees with mental problems ...zone managers with god complexes ...installed sales who are equally overworked underpaid and just plain nasty ...be ridiculed and abused by cashiers and the rumor mill....screamed at by every housewife having a bad day and needs to take it out on someone

...and god forbid you or your family has an emergency you get written up

i heard of a woman taking her kid to the hospital and was written up for attendance ....another was asked as he was wheeled out on a gurny with a heart attach "what could you have done you have only been here for 15 minutes" and then was written up for taking off...

...and if you make a complaint you are told you must learn the LOWES way...

And remember the borg mentality our customers have ...well i told another guy in a red vest yesterday or when i called on the phone ...so they expect somehow you should have been privy to that conversation and are irritated that you dont know like the borg all who wear the vest have the same knowledge.

Then there are the people who are just plain stupid ....i have been asked more times than i could count ...how many square feet are in a 12 inch by 12 inch tile ...if my roomis 10 by 10 how many square feeet is that ....stupid just stupid.

when did good customer service =abuse the sales clerk???????

All this we are supposed to accomplish with a smile never allowing the customers to even consider we may be human ..have to eat, or pee or could possibly ourselves be having a bad day....!!!!!!

And when all is said and done and we have done the best job possible... a customer complains about something out of our control gets a manager to take off money causing us to have to pay back the pittance we make on commissions or when the delivery guys deliver an appliance and it is dented or scratched they come in and get $$ off which those dollars come first out of the employees pockets then the stores .....it is a wonder we ever make a dime.

We do the best we can with antiquated equipment, computer programs that are so slow dial up still seams futuristic...phone systems that don't work ..printers from the stone age...no copiers no faxes local to our work station...oh and by the way no water at your desk ...no sitting down and during impact hours you need to walk the floor asking the same 3 customers for the 1 millionth time if they need help while answering the phones and writting down in order management everything you did each and every day with every customer which must be done at the computer you are no longer allowed to sit at since its impact hours which last from 10-2 and 4 to 8
it is all an impossible task ...so come in yell at us, abuse us, take us for granted, insult our liniage, our ethnicity, our height, our weight, our hair, our skin and tell us you would never be caught dead in one of those vests ( hot and sticky like wearing a plastic bag all day) we obviously love the abuse or we would be ex-lowes employees

....did you know the national average of people depressed and on some form of meds is about 35% did you know at lowes it is nearly 97 percent

...so yes i agree think long and hard about what it is you may want and how it is you may say it ...because if you treated a waiter or waitress the way you treat a lowes employee they would spit on your food ...

Lunch anyone?

BE NICE ITS FREE !!!!!!!!
ANNONYMUS LOWES EMPLOYEE

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can't give name need job TOO, 7 Apr 2010 @ 11:15pm

Re: ~ Four Crucial Things WRONG with LOWES

yeah try standing on those floors 40 hours a week while people who have had it with looking for something come up to start a conversation with "I need!"

Lowes are tremendously understaffed ...we are over worked to the point of exhaustion

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anonymous installer, 9 Apr 2010 @ 6:06pm

can't blame the installer for your stupidity

I just so happen to be a lowes carpet installer. Yes i will admit lowes has a few lower grade installers like any other company. That doesnt mean that you can call a good job a bad one because you ordered thicker carpet than you originaly had thats up to you to look at and consider, you live there not the measuring guy. that guy doesnt know how thick your new carpet is or how dense your pad is but YOU do. Everyone on this website is blowing things out of proportion, Lowes is a more than reasonable company and will always work with the customer. If the guy you are talking to doesnt seem to have a clue, ask for someone higher up this is a huge company

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Anonymous Coward, 16 Apr 2010 @ 9:48pm

Re: Lowe's doesn't install anything...

Ur misinformed lowes backs contracts between customers and their install experience that's why they cost more

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Anonymous Coward, 16 Apr 2010 @ 9:51pm

Re: Lowe's doesn't install anything...

Dave is a stupid man wrong in his blurtings don't listen to him

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jc, 20 Apr 2010 @ 12:09pm

Lowes truely does suck, Lowes fired me I have been working for lowes for 5 years, and they fired me, then layed off 6 employees. I have 3 children, I have been loyal to lowes for many years and they smack me in the face. I have nothing good to say about this company, except let home depot prevale,,,,,,(Thomasville FDC, sucks and does the managment)

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jc, 20 Apr 2010 @ 12:14pm

Re: Re: LOWES POOR CUSTOMER CARE

Lowes sells the chinese crap too, Lowes employees are underpaid, and I don't blame lowes employees for not doing 100 percent, in the end Lowes will crap on anyone in there way....(this is a coldhearted company)

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jc, 20 Apr 2010 @ 12:19pm

Re: Re:

True,,,,,,,Be to the corporate center, and that is why Lowes is cutting back on employement. They spend millions on Jimmie Johnson, basketball teams, race tracks, and shit on employees (Politic scandals, employer scandals, CEO's, America is heading down the drain)

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jc, 20 Apr 2010 @ 12:20pm

Re: lowes sucks

Freedom of speech, as the constitution of america has it.

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disgruntled, 1 May 2010 @ 1:48am

sucks

thats just how they are, if it makes logical sence they will be against it. they keep us tired to keep us thinned out...i.e. our hourly rotation is such that you are always tired so you quit or complain either way they can hire someone for less even if they dont know what they are doing they fill the gap and that makes corporate sence. i say happy employees are more productive and are better for thier image...that makes too much sence............

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ha right i"m going to give my name, 13 May 2010 @ 7:19pm

employment

I work for Lowe's H.I.W. for a number of over 5 years. And was fired for a class A safety violation. I walked under a safety banner. Used with a fork lift. I was never in any kind of danger and either was anyone else. I have never been in ANY
kind of trouble, never written up. never warned never even talked to about anything!I did miss somedays when my Mom passed away. I had FMLA. Then it was back to work. I always got good reviews raises and even a letter or two from customers about good jobs I have done. They took me up stairs 2 manages of course and fired me. I was not in with people or management. I did my job, and went home. I think a warning would have sufficed or written warning. I have seen other employees done this many times. The H.R. Manager
asked me for dates and times! OH sure just let me pull a rabbit out of my ass. Dates and time sure no problem! I don't really care about the Job that much. But I have never been fired from any Job. And that is what gets me. If anyone care to read if not I got it off my chest! Former Lowe's HIW eployee

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Todd, 17 May 2010 @ 4:00pm

Re: Lowe's doesn't install anything...

Well the problem with that is you pay Lowe's and no one else...I am having my counter tops installed for the third time...everyone is apologetic but I am still having issues. The company that is responsible for ordering the product just can get it right, my wife is 8 months pregnant and I just started a new job. The worst part is that Lowes will not discuss reimbursement until after the job is completed so there is no guarantee that you will ever be happy. the company contracted has been very rude to my wife and they need to be fired, I think there is an on-going communication issue that needs to be resolved

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Aggrivated Home Improvement Employee, 25 May 2010 @ 9:01pm

Re: LOWES POOR CUSTOMER CARE

Funny how it clearly states on those coupons that you may use only ONE per purchase so shame on you for attempting to use 10. What store do you know that lets you use 10 of the same coupon per purchase? None, obviously. Another fine point in this case of the install situation, I can stand there and tell you what supplies you need for the job, the correct way in which to do the job and then only to have you tell me you aren't going to do it that way because a)That would take you too long or too much work effort and b) you aren't going to spend that much money to purchase the correct product or grade of product. So please remember that when you are at any home improvement store that if you don't want to listen and do the job correctly (he probably was told to fix the uneven yard)then please don't be the one to complain to us when it fails. Or because you have done something a certain way for 30 years does not mean it is the correct way. Oh and to the individual who thinks we get minimum wages at home improvement stores..I get well over double minimum wage as well as have college degrees so please leave that silly attitude elsewhere too and welcome to the modern world.There are educated folks in some of these stores. Some are asshats but then so are some customers too.

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John Knops, 2 Jun 2010 @ 12:51pm

firing of the BEST salesperson

I cannot believe that Jeanette Stansberry of Panama City Fl Lowe's was fired....she has helped me for years all over the store but lately in the applicance dept. I will pay my bill off and never set foot in the store again. John Knops

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grebs, 8 Jun 2010 @ 7:20pm

customer service

3 different Lowes, 3 times customer service botched/lost items, humdereds of miles drives, hours waiting for managers to figure things out, they s u c k big time.

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grebs, 8 Jun 2010 @ 7:23pm

Re: Re: lowes sucks

sorry to say but the constitution hasn't been used in quite a long time....maybe we can sell it to some country trying to write one?

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annonymus, 11 Jun 2010 @ 9:36am

Re: Re: lowe's value of it's employees

as an employee of lowe's for 17 years I've seen alot of good and bad within the company. lowe's has become a company with double standards. they do not value they long time employee and anyone is dispensable. Managers are hired and lack the skills to become a manager. Employees are thrown into positions with lack of training and this causes frustration for customers. And as for as the open door policy they are so proud of , this is a joke. You have a store located in Louisiana that HR is racist, is alouded to lie to employees if it benefits Lowe's and has made racist remarks against white employees. Also I truely wish DEQ would check out a couple to their dumpsters to see the chemicals being thrown down them. And Irs also needs to check out the merchandise that is being donated to non-charitable groups.

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Robert, 11 Jun 2010 @ 9:06pm

Re: Lowe's doesn't install anything...

Although Lowe's does not directly handle anything (all work is done through 10-99 contractors) The offer that Lowe's makes on it's contract states two things:

1. Is a 1 year labor warranty against defects
This means that though it's the installer's responsibility to repair any of his shoddy work, if he refuses to or quits, then it IS Lowe's Responsibility to fix the job utilizing another contractor.

2. That the job is not complete until the customer is satisfied that the work is done within the scope of the contract signed.

I do work in an installed sales department.
We ALWAYS take care of our customers...
Even bought an entire roof once.

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wm. Brown, 17 Jun 2010 @ 7:43pm

poor service,

Today when I was at Customer Service, the little lady was busy on a personal call, she did do my refund, but since she was yaking with a friend, I was unable to ask the question I wanted. Also when I went to the cash register the girl was on the phone yacking to a friend, she did hang up when I put my items on the counter.
It was upsetting to see employees not giving customers their attention. Not very professional and very lax management to allow such.

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John, 9 Jul 2010 @ 3:08pm

Lowes and poor customer relations

I recently had Lowes replace some kitchen counter top. The old top was fine, just that the hole for my cooktop wouldn't fit any currently made one. They took their own sweet time having an installer come out to measure, then quote, then get the material in, then install it. I had to pay everything up front. Seems the material was $500 and installation was $800. Well, the installation was terrible. Took over a week to get someone from Lowes out to look at it. They said part of the problem was humidity. Funny, since the old top had been there for 30 plus years and had no problems. They also said my cabinets weren't level. I can't say they were but, again, the old top was level and fit perfectly. Lowes has agreed to reorder the top. I believe the same installer will put this top on. I plan on having a professional on hand to look over his shoulder and if he sees anything wrong, stop him and make sure he does it right. I won't say I'll never buy anything from Lowes again, but I sure won't buy anything that involves installation. Some things I found out about Lowes installation contracts: You agree to binding arbitration if you have a problem. You can't sue. But, Lowes can sue you and you agree to pay for their attorneys plus 20%. My main gripe is that Lowes, while very quick to take my money, was very reluctant to take any responsibility for anything. They left a pamphlet saying "Lowes stands behind their installations." Bull! They are now saying that my counter top has to have a splice. They never mentioned that until it was installed and I complained about it. This has already cost them well over $1000 in sales from me with more to come as I am doing some more remodeling. I don't think they care. Another thing. I was in their store a couple of weeks ago and looked for someone to help me get down some merchandise that was high on a shelf. Never got any help. Went to Home Depot the next day and bought the same item for less. I also have some of the same dislikes about Home Depot. The only hardware store I actually like is Ace Hardware. I am always greeted when I come in the door by someone who says "May I help you?" They do.

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Anonymous Coward, 17 Jul 2010 @ 11:07pm

Re: Lowe's doesn't install anything...

Lowe's contractors are employed through Lowe's, and any job done by them is under a Lowe's warranty, not the installer's warranty.

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matilda troutweiner (fish****), 1 Aug 2010 @ 5:02pm

fired

I was a super pretty super store mgr that got fired from Walmart then hired at Lowes because they thought I was good. After two years they fired me just because I wore lipstick and used employees in more ways than one, if you know what I mean. I seek justice because being a pretty guy I should be treated as special and not have to endure this.

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nick, 18 Aug 2010 @ 3:41pm

carpet install issues

We went to Lowes to have our carpet installed, which seemed like it would be a quick and easy solution. It all went great, to begin with. We picked out our carpet, set an install date, and waited for the day to arrive. After a few days, we noticed that the carpet where the seam was appeared to be 2 different shades - one peice of carpeting was darker than the other. Upon trying to rectify the situation and figure out exactly what the problem was(we didnt know if it was installed incorrectly, the location of the seam, the type of carpet, or soemthing wrong with the carpet itself- we're not carpet specialists and expected that the people installing it were), it took us about a month of "well take a note and have someone call you" before we even got someone to look at it. First the installer came out, brushed the seam with his hand for about 5 min, and said it looked fine- however that obviously didnt fix the two shades of carpet we had. So we got back to phone tag with the install manager, who basically offered no solutions other than a $100 gift certificate which I declined, and was followed up with a "well what do you want me to do about it"- we were quite insulted. I said that was unacceptable, and that I am not a carpet specialist and should not be responsible for figuring out what went wrong in the manufacture and installation of my carpet, but there is an obvious problem when you've got a racing stripe down the side of your living room. I suggested that they either refund us the full amount so that we may have it installed properly by someone else, or they should replace the carpet and seam it correctly. His reply was along the lines of "Well i dont know if we can do that", without offering to find out if the could infact replace the carpet. So after a few more calls and arguing, I finally said that i would call the manufacturer and see if they could tell me what the issue with my carpet seam was, and possible solutions. After this remark, the install manager for some reason decided it was time for him to do something, and said he would personally call the manufacturer.

He did infact call the manufacturer who sent out an independant inspector, who immediatly identified the problem, took some samples and did a few tests and left. The results were innitially in our favor, they never did tell us what the problem was, but the manufacturer did offer to replace the carpeting in that room.

Fast forward 3 weeks when the carpet arrived(we are on about month 3 now)and the installers showed up. When we were told that the carpet would be replaced, we assumed somethign was wrong with the carpet itself and it would be seamed in the same location as before- wrong. Turns out it was the location of the seam(directly below a very large window) which made it stand out - we didnt know this when the installers showed up.

The installers asked us where we would want the new seam. We didnt know they were going to change it, but thought that along the opposite wall would be a better idea instead of where it originally was right in front of the front door - a major traffic zone(the guy who measured the house told us that would be the best place for the seam btw, so check their work before you sign off on it).

The installers said yea sure no problem and proceeded to measure out the carpet. Unknown to us, they were adding a second seam because they measured wrong or didnt have enough carpet- cant really say what happened there. The new seem we asked for looks perfect, however, the seam that they snuck by us is in the middle of the room and very very obvious - it was somewhat dark at the time in the room, and had i noticed wha tthey were doing i would have stopped them immediatly. Additionally, they removed padding for somereason in front of the front door, leaving a section of about 4 inches of unpadded loose carpeting.

So now we get to play phone tag with the install manager again, and as reluctant as they were the first time, i dont think a second round of "please fix my carpet" will be any easier. use at your own risk.

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Lowes Blows, 26 Aug 2010 @ 6:00pm

I have little experience with Lowes as a whole, but on a single store basis, the one in our little town sucks about as hard as you get. They harass the employees, cut the part time employees to almost no hours, refuse to grant them availability for college (and I'm not talking about crazy requests such as ALL weekends off or only day shifts), take back raises, take away money for ASKING for availability (which they denied), and so on. They can go to hell.

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Anonymous Coward, 27 Aug 2010 @ 4:44pm

We bought a GE profile refrigerator at Lowes 2 years ago. It has had to be repaired 4 times, since then. Four times in 2 years, we have had spoiled food, water all over the floor, and an average of a week without a refrigerator. In researching it I find that GE has had something like 2 recalls on their refrigerators, so I shouldn’t be surprised I suppose, and yes we should have done our homework better. The real disappointment has been Lowes. We have shopped at Lowes a lot because we thought they had good customer service. With the refrigerator, it has been an ordeal. First they delivered a refrigerator that didn’t work, had cut wires inside, and had stains on the shelves. The repairman said “Oh yes, this is the refrigerator that those other people sent back”. We returned it. Then they delivered our current refrigerator, which of course has died 4 times. The good news is that we bought the service plan, which includes a “lemon law”. The bad news is that lemon law doesn’t seem to mean anything, in reality.

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Angela Russell, 19 Sep 2010 @ 7:57pm

SUCK SITES :)

Please read how the opportunistic predator State Farm ripped off a widow & two little girls: http://www.statefarmsucks.homestead.com

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Ann Smith, 23 Sep 2010 @ 11:42am

Re: Lowe's doesn't install anything...

Incorrect, Dave. Haven't you seen their TV ads offering installation services?? The contract is between the customer and Lowe's for the flooring installation. However, Lowe's also has a contract with the subcontractor. And you can bet your ass that they ding the subs for every little complaint the homeowner has. Homeowner's do not bother to read their contract with Lowe's. Installers are not responsible for cutting doors. Some will do it (for an additional charge - the customer is given the opportunity to call the store and give their credit card info to pay for it and their doors can be cut.) Also, the same with removing items from china closets, curio cabinets, closets, book cases -- installers are NOT responsible for moving these items!! Installers install carpet, they are not moving companies! So people, pack up your knick knacks and dishes, move your shoes and clothing from your closets, pack up and move your books from the book cases. You hired professionals to install your flooring, not spend their valuable time packing up your crap. It is not fair to the installer to have to spend his time/money packing up the stuff you were advised to do in the contract! Also in the contract it specifically states installers do not move electronics, i.e., televisions, stereos, etc. The reasons for this are obvious. So if you can't move it, find someone who can move it for you before you are scheduled to have your flooring installed. Also in the contract -- installers do not move pianos! Again, if you cannot move this yourself, find someone who can do it for your!! READ YOUR CONTRACT BEFORE YOU START COMPLAINING!!

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Anonymous Coward, 25 Sep 2010 @ 6:50am

Lowes is a company that is only intrested in making money.

As soon as the consumer understands this point, they will understand the lowes is the highest price iistall, of any thing... Period. the end.. that's right they cover over this truth, with the basic install charge... The rest of the install iscover up in the change orders. Lowes keeps about 46% of the install for themselves. The subcontract installer is a private company that has agreeed to install for lowes at a reduced rate of pay.

So now what does this mean in plain english! It means lowes is a greedy corpration with a bunch of ways to fuk the customer, and the installer, and its employees, and the installer's are a bunch of dumb fuks .. period... Yep[ now theres the truth...

You ses any customer that thinks he can get his install done for the basic install is just stupid....

the lowes employee that thinks he can make a living works for loes is stupid....

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Anonymous Coward, 25 Sep 2010 @ 5:32pm

Well I think that I agree with the comments about lowes,, is that it is the most expensive install of anything and everything.. I wish the consumer could understand the real purpose of lowes and that is, that they intend to make money.... out of everyone, no matter whom they are. That is right readers lowes wants money, lots of money, a real ton of money out of everyone. The word everyone means that this rule, making lots of momey includes the customer, the installer, and the employees..

and that is the real truth.... The customer falls into the trap, because of the rule they think that they are getting a good deal on the install... the something for nothing rule... What they dont understand is that the basic install does not cover jack crap... well another way to put it goes like this,,, you think you can get it installed almost for free really means you,,, the cutomer's are about to get fk over....

The installer that works for lowes,,, well that means they are fking idiots... because they have no business attemtping to do work,, for well below their cost margins...

The installers are clueless...............

The employess they are cluesless to the rules that make up a dictatorial ship employment... this means.. yes any employee of lowes must learn to lie, steal,cheat, backstab, their on mom's to work at lowes... and they think that lowes will protect them form their own sins .... it is called sleeping with the devil.. they will closed a blind eye to the truth for the sake of something they dont understand... all lowes employees are just shit to be walked upon by the upper command.... I see it happening all the time and they cry while they have lost site of the one thing that is needed inside of lowes and the one thing is called,,,,,,,,,

personal integrity...........

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Anonymous Coward, 3 Oct 2010 @ 8:00pm

Re: lowes

THE MANAGER AT MY STORE MADE A 61 YEAR OLD MAN WITH A BAD HEART WORK OUT IN THE GARDEN CENTER IN 20 DEGREE WEATHER LIFTING CHRISTMAS TREES EVEN THOUGH DOCTORS HAD GIVEN HIM WRITTEN ORDERS NOT TO DO ANY LIFTING. THE MANAGER RODE THIS MAN'S BACK AND WHEN HE GOT THE OPPORTUNITY FIRED HIM. THE MAN (who was one of my best friends) DIED 4 MONTHS LATER. I WOULD GIVE ANYTHING TO SHOW WHAT A HEARTLESS, SOULLESS PIECE OF SLIME THIS MANAGER IS. I WOULD LIKE TO THINK LOWES WOULD REMOVE THIS PIECE OF FECAL MATTER FROM EVER MANAGING ANYTHING AGAIN. THEY ARE VERY LUCKY THEY HAVEN'T BEEN SUED BECAUSE OF THE ACTIONS OF THIS MANAGER. A FEW MONTHS BEFORE HIS DEATH, MY FRIEND TOLD ME HE WAS TRYING TO TAKE LEGAL ACTION AGAINST LOWES. HE TOLD ME HE DIDN'T WANT THE MONEY, HE JUST WANTED THIS MANAGER TO BE REMOVED FROM HIS JOB. I WOULD GIVE ANYTHING TO SEE THIS HAPPEN AS THIS GUY HAS NOW GOT IT IN FOR ME. HE IS DOING THE SAME THING TO ME HE DID TO MY FRIEND. LOWES KILLS.

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dude, 10 Oct 2010 @ 8:28am

Re: Lowe's doesn't install anything...

they represent you and youre company lowes is what u would call the general contractor hiring s subcontractor to perform the work therefore your company did the installation cuz they are paid by your company to do the work

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redheadedbabe, 23 Oct 2010 @ 8:51pm

Lowes Installation

I work for Lowes and in our store, if we do an install and there is an issue with it the customer calls us and we send the contractor back out to repair it. If that still doesn't make the customer happy then the DMIS goes out to survey the problem and try to resolve the problem, wether it be contacting the manufaturer of the product or making the installer come back out. But we have always stood behind our installs. And as to Anonymous Coward... REALLY??? Lowes is out to make MONEY???? OMG!! I guess Bank of America and AIG are in business for Charity reasons... AS well as Ford and Chrysler. I am very sorry for your friend. It sounds like you have a really crappy manager. But it also sounds like your attitude needs some major adjusting or it's time for a new job. And guess what, NO MATTER WHAT COMPANY YOU WORK FOR THEY ARE WORRIED ABOUT THE BOTTOM LINE. That is called doing business.

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Tom Anderson, 30 Oct 2010 @ 11:28pm

Lowes does not care

My washer broke 2 weeks after Lowes Delivered it.

Lowes took almost 8 months to credit my account. What is wrong with Lowes.

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Lowes what a joke when it comes to INSTALLION, 16 Nov 2010 @ 10:05am

I have to say thank goodness that we can post our OPION about this store. I find from Corporate , Sr management, And its employess are HIGHLY, POORLY trained. I cannot STRESS enough do not get anything installed from Lowes you will regret your decision to do so. Not only do Lowes subcontract thier window installion and doors Ect, they have hidden cost also, which you will find when you pay for your purchase, windows that i know of. Not saying i wont shop at Lowes just not for anything that needs to be installed.

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Anonymous Coward, 16 Nov 2010 @ 10:15am

Re: free speech

You go Joe

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Anonymous Coward, 14 Dec 2010 @ 5:02am

Re: Re:Thank You!!

I can believe it! I was fired for voicing my opinion! Even unemployment says they had no real reason for firing me! The District HR Manager told me I was too "old school"!! WTF!

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anonymous ex-employee, 22 Dec 2010 @ 7:33am

HR

To all Lowe�s employees�Don�t believe anything your HR manager tells you!! When I took a leave of absence, I questioned why my vacation pay was not on my last check. I was told several times that it would be automatic when my leave was over. At that time I again asked where it was and was told it had been a use it or lose it situation since I had not taken it before the January 31 deadline despite the fact that the HR manager had assured me that I would get it. The state Labor dept. sided with Lowes and I am out 2 weeks pay. Be sure to do your own research and check your facts and dates�don�t believe what you are told. HR works for the company - not you! At least I can feel that I am getting even by taking my entire home improvement and holiday gift buying business to Menard�s and Home Depot where I have already spent more than my vacation pay was worth.

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Pedro, 22 Dec 2010 @ 12:33pm

Lowes does NOT give references........for free.

If you are going to leave Lowes employment, and your next employer needs a reference, Lowes use's a outside company to provide that information. It will cost the new employer $14 to get your information. From what Im going thru now, as an ex-employee, most companies will NOT pay for information.
This is just another way the Lowes will screw its ex-employees. Think about working for Lowes. There are other establishments, that dont use those practises. Lowes blows !!!

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Name withheld by request, 9 Jan 2011 @ 9:26pm

Re: no receipt policy

I work for Lowes - I'm sorry you feel as though Lowe's stole your $40 - but the store policy, which is clearly posted, states that without a receipt you will be issued a merchandise credit. Many different stores carry identical items, so not being able to prove where the product was purchased from will almost always result in a credit rather than cash back.

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Name withheld by request, 9 Jan 2011 @ 9:38pm

Re: ~ Four Crucial Things WRONG with LOWES

Lowes has a lowest price guarantee that is posted in several locations throughout the store that state simply enough; that they will beat ANY competitor's price. So The "bargains" you're looking for exist on every single product you see at Lowes. If you saw it somewhere else cheaper, then the store will beat the price by 10% on any item they stock. How's that for a bargain?
Regarding the size of the stores, they are quite large, for sure. I know because I work in a Lowes store that is over 120k square feet in size. If navigating the store is troublesome for you because of the concrete and/or size, Lowes does offer the free use of electric scooters at the entrance that should ease any physical ailment you experience as a result of the store's size.
Being pointed in the wrong direction? That happens to the best of us. Lowes is in a constant state of improving the look and feel of their stores so yes, sometimes things get moved around. It's also a challenge for every employee to know the whereabouts of every single item everyday.
I'm sorry about the experiences you have had with Lowes. If you decide to visit again, wallpaper remover can be found in the Home Decor department, which is generally located towards the front of the stores.

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Name withheld by request, 9 Jan 2011 @ 9:43pm

Re: Re: LOWES POOR CUSTOMER CARE

Amen...

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J, 25 Jan 2011 @ 2:42pm

Lowes does suck.. I should know...

I used to work for them. I sold flooring installations. At first, everything went well. We had good installers who knew what they were doing. I was a great salesperson, and still honesty with the customers (I know..hard to believe)

Well, the kept falling out with the installers and changing them, and we got several really crappy companies to deal with. Not to mention the installed sales dept were a bunch of whiny women who could not do their job and refused to get off their asses and pull orders, so flooring dept girl (me) had to do it for them..which took away my time with customers. The installers started doing really shoddy work, and the salespeople would get blamed b/c they did not want to piss off these pierced-up crackhead (literally) installers.

I got tired of selling a product I no longer believed in, and I left. But don't kid yourself.. Home Depot does the same crap..they even use some of the same installers.. Also, Lowes used to be a family-oriented company, but they now treat their employees like crap. In fact, the harder you work, the worse they treat you. A handful of people in the stores work their asses off, and all the lazy slackers do nothing and no one punishes them.. Lowes DOES SUCK.

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The X Man.............., 25 Jan 2011 @ 7:45pm

Re: Lowes does suck.. I should know...

This ex-employee is right. Employees are treated like trash.when you work your ass off you are given more work.Good managers including our ex ops manager was transferred and fired two weeks later by an evil,cold hearted district manager with vengeance on his mind. This woman was among the best managers lowe's will ever have.Shame on this slimeball district manager and i dont give a damn if he knows who the hell i am. I hope you make your bonus you piece of trash while i celebrate my 33 cent raise!!!! Your reward for nearly 14 years of service is a kick in the teeth. Good luck and God Bless you P.L. in whatever you do!!!!!

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Anonymous Coward, 25 Jan 2011 @ 11:39pm

Re: LOWES POOR CUSTOMER CARE

Well pamela if you could read it plainly states only 1 coupon per purchase... again yet another jackass wanting something for free. Hint- nobody owes you shit. Please do take your business to the depot.

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Anonymous Coward, 26 Jan 2011 @ 1:00am

Re: LOWES POOR CUSTOMER CARE

Well pamela if you could read it plainly states only 1 coupon per purchase... again yet another jackass wanting something for free. Hint- nobody owes you shit. Please do take your business to the depot.

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R. Shaver, 26 Jan 2011 @ 11:20am

Re: Lowe's doesn't install anything...

No Lowes does not install anything but the sale and installation is all priced and contracted through Lowes. Sales people promise the sun and the moon to these customers. They are unknowledgable about what they sell and have no idea what the installer is able or not able to do. This does not stop them though from telling the customer anything just to make the sale. When the installer goes to do the measurement he has to be the bad guy and disperse all the misinfo. and the customer is usually not real happy. It is not the salespeople's fault. They are undertrained and underpaid. The installer is the one who actually sells the job and should get a piece of the comission.

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R. Shaver, 26 Jan 2011 @ 12:04pm

Re: lowes

I realize this is something you probably did not think to ask your sales rep or the installer when he came to measure but Lowes contract to subcontractors prohibits cutting doors. Your salesperson should make this kind of thing clear to you. You might have asked though if you knew you were buying a thicker carpet than you had down already. Common sense.

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R. Shaver, 26 Jan 2011 @ 12:12pm

Re: Lowe's doesn't install anything...

You would assume wrong and obviously know about as much as the rest of the salespeople know at Lowes. I will say that most of the salesfolk are uninformed and underpaid. Lowes subcontracts the installer and Lowes is directly( I will repeat) DIRECTLY RESPONSIBLE for a botched job. The subcontractor of course is accountable to Lowes for a botched job but the customer would pursue Lowes. Our company always leaves our business card with the customer and if they call us first we would prefer to fix a problem before it went back to Lowes because we are professionals and stand behind our work. We also have an interest in customer satisfaction.

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R. Shaver, 26 Jan 2011 @ 12:18pm

Re: Re: Lowe's doesn't install anything...

Mike, Your are 100 %, absolutely, slam dunk, right on, slamming the nail on the head, correct!!!! Could not have said it better. I think I love you!

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R. Shaver, 26 Jan 2011 @ 1:16pm

Re: Re: Lowe's doesn't install anything...

Anonymous Coward,

You are also and incorrect coward. Lowes uses subcontractors who take their own taxes out. We are not employed by Lowes although alot of their requirements for subcontractors implies that we are employees. They have big lawyers who know how to make it all so that the advantage is all Lowes all the way around. Corporate America wins again.

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R. Shaver, 26 Jan 2011 @ 3:09pm

Re:

Look Anonymous Coward,

Once again your wrong and I will tell you tahat the system at Lowes is not set up as you state. No way did you write out a check to a subcontractor the many times that you have purchased items. If this were even remotely true you would also know that the customer has to pay for the job before they even have the installer call you to set a time to install your item.
Your last paragraph apparently refers to yourself because you not only have any actual facts you are down right untruthful.
Now for your other post indicating that one has to work cheap to subcontract for Lowes, once again you know nothing about what you are posting about because our company subcontracts for Lowes because they pay above average. Yes they do require background checks and a book long application but we run two crews and are overly busy at times, and the customer has to pay for specialty supplies etc., Their pay rates are normally above their competitors. I have checked and our company has been areound for three generations. My husband and I have been in business ourselves for over 25 years and subbed for several big and small companies and the small ones are the worst. The owner of these stores are as bad as the managers and corporate at the big stores. Its the same every where basically. The subcontractors are getting screwed by the customers and the company. So Anonymous Coward please stick to the facts and if you don't know them please don't make them up as go. Subcontractor

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Anonymous Coward, 26 Jan 2011 @ 7:57pm

Re: Lowe's doesn't install anything...

While you are partially correct in your remedies Dave, however, Lowe's as well as an independent contractors complete installs. Lowe's supervises all installations as well as backs their work with a 1 year hassle free labor warranty. Consumers do sign a contract with Lowe's Companies, and are always encouraged to read the contract in it's entirety asking questions when they do not understand something. Lowe's always directs customer's that if they have an install issue to contact the store where they purchased the install and product. Lowe's will then contact they installer to correct any issues that have been indicated by the customer.

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Lowe's will pay, 10 Feb 2011 @ 9:02pm

Re: Re: Lowes does suck.. I should know...

I worked for lowes x man and the same thing happened to me. I was fired for no reason and lowes could care less about any of their employees. They overwork, underpay their employees, give their customers the run around, and answer to no one. They have for years recruited walmart managers and hired them off the street rather than promote someone from within. I guess it isn't really a surprise how crappy they are getting. Lowes is being run by ex walmart idiots.
They let every scum sucking theif walk into any store and walk out without ever stopping them because of "policy". They overtax their managers with extra paperwork, tasks, everything under the sun except customer service. They just let some 3000 upper management go, while demoting and taking pay away from the ones that stayed. they are looking at doing the same thing with their department managers in the next few weeks. It all adds up to Lowe's sucks more than HOME DEPOT could ever aspire to. But don't worry, what lowe's has done and is doing to its employees will come back to get them. I will never shop with them agian and hope others will do the same. Take it from me, a former senior manager with lowes, they dont care about the customer. All they want is your money.

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Anonymous Coward, 16 Feb 2011 @ 2:39pm

I love all the Lowes hateing!!! LOWES DOES SUCK! Glad so many people are in agreement... Lowes cares about Lowes! Not the employees that run the stores and definately not the customers. Hopefully other hardware stores will continue to bloom and gain buissness in the hopes that one day there will no longer be a Lowes at all. I hope every single worthless pathetic excuse for a hardware chain store goes out of buissness!

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Anonymous Coward, 22 Feb 2011 @ 8:11am

I ordered windows from Lowes on October 23, 2010. I should have received the windows before the end of the year which would have been December 31, 2010. It is now February 22, 2011 and I have not received the windows. I received the first bill in January and no windows yet. The installer was here February 14 but no windows were delivered. I had to reschedule for Thursday February 24, 2011 because of prior schudeles. Today I was to receive the windows and a call before delivery but no call and no deliverry. I have seen two people from the store and spoke to many on the phone about the same windows. I am ready to find an attorney.

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Not a sucker!!!, 28 Feb 2011 @ 3:09pm

hot water heater

A hot water heater cost $308.00. To buy and have it installed $1,419.00 at Lowes. What a rip off. Plus $35.00 for them to give you a quote. Same as with a sliding glass door installation. The door $300.00. To buy and have it installed over $1,000.00 and that didn't include a screen door. The contractor also wanted to purchase 5 tubes of caulking for the glass door???? Whatever. My advise is do it yourself or don't go through Lowes to have it installed. Find someone locally. Gave Lowes 2 chances and both times tried to rip me off really bad. By the way hot water heater fixed for $151.00 at North East. Will do business with North East again. Never Lowes.

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Not a sucker!!!, 28 Feb 2011 @ 3:12pm

hot water heater

A hot water heater cost $308.00. To buy and have it installed $1,419.00 at Lowes. What a rip off. Plus $35.00 for them to give you a quote. Same as with a sliding glass door installation. The door $300.00. To buy and have it installed over $1,000.00 and that didn't include a screen door. The contractor also wanted to purchase 5 tubes of caulking for the glass door???? Whatever. My advise is do it yourself or don't go through Lowes to have it installed. Find someone locally. Gave Lowes 2 chances and both times tried to rip me off really bad. By the way hot water heater fixed for $151.00 at North East. Will do business with North East again. Never Lowes.

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Don, 15 Mar 2011 @ 7:09am

Re: LOWES POOR CUSTOMER CARE

As your coupons clearly stated, one coupon per $50 spent. Since you spent $116.64, you could only use 2 coupons at most if you split your order up. That isn't rocket science is it?

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Anonymous Coward, 15 Mar 2011 @ 8:39am

your site is fucking terribble cant get on it to fill out a simple application what happened to going in to fill out an application no more being personal you guys just fucking suck donkey dick

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Dolores McKnight, 27 Mar 2011 @ 6:51pm

Complaint against Lowes

There should be something done about Lowes' unethical and unprofessionan installaton services,and absolute fraud in estimates for tile from Lowes. It was advertised that the tile would be installed for $2.97 per square feet, which was absolutely a lie and false advertisement. What was supposed to be a $300 price turned out to me $900.00, with $169.00 in fraud estimates, until I caught the "mistake" several days later. They also delivered the wrong graut, and on the order sheet it stated graut sealing was not need. But of course, after it was installed, we were told it was need, at an additoinal $400.00. When we complained NOTHING was done. Now we are stuck!!!!! Lowe should be investigated by someone, but I don't know who. I am planning on taking them to small claims courts and will not pay for this whole mess, until Lowes takes care of their misrepresentation.

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Anonymous Coward, 3 Apr 2011 @ 3:24pm

lowes full associates start looking for new jobs the cuts are under way. 4 at 2201

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mike, 5 Apr 2011 @ 1:42pm

Re: Re: Re: Lowes does suck.. I should know...

I currently work for Lowe's in maryland and everything everyone is saying is true.I currently looking to get away from this company they don't care about the employees not one bit.I am living proof open door policy is a joke and don't talk to HR if you want to keep your job.The employees at my store won a company contest for money for the employees and the store manager took our contest money without telling us and fixed things around the store.The employees didn't get none of the money we won for ourselves.Great contest!not!They let go the the most qualified zone manager we had during the realignment of managers and replace him with someone that never had the position.The zone manger that was let go was African American and the new zone manager is easy to guess.They overwork and underpay and will not give a raise to some employees ever again.The Store Manager is the most bias person I ever been around in all my life.It's all about the money and nothing ealse.

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techdirtguy (profile), 23 May 2011 @ 10:06am

They are like all other home improvement stores, they don't just "screw" the customer. The contractor also pays a high fee $ for a reference from these home improvement stores. Those fees paid are passed on to the customer increasing the cost to everyone making the home improvement profits on their products and on their referral system.

If you can't do the work or don't have the expertise then hire a local contractor.

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tom, 5 Jul 2011 @ 7:44pm

I will never buy at lowes. Lowes is a loousy company that has terrible employee attitudes. Their credit department is in india and they run customers off. I tried to buy a dishwasher today. My credit limit last year was #3,000. I had it lowered to $400. Then I bought something for 200 leaving $200 available. The dishwasher today cost $500 installed. Which means they would have had to give me $700 credit. THEY TURNED ME DOWN! Come on, the only reason I want to charge it is to get and extra 5% off. And for them to turn me down was embarrassing. The underwriter was in India! I could have easily paid cash, but I wanted the discount1 Now, I'm hacked and refuse to buy anything a Lowes, not only that I'm cacelling my card...and after installing two new floors in my homes last year from lowes, and $thousands of dollars, the assholes won't give me a little more credit. They suck...their underwriters are idiots, and they can take their shit and .....

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tom, 5 Jul 2011 @ 7:45pm

I will never buy at lowes. Lowes is a loousy company that has terrible employee attitudes. Their credit department is in india and they run customers off. I tried to buy a dishwasher today. My credit limit last year was #3,000. I had it lowered to $400. Then I bought something for 200 leaving $200 available. The dishwasher today cost $500 installed. Which means they would have had to give me $700 credit. THEY TURNED ME DOWN! Come on, the only reason I want to charge it is to get and extra 5% off. And for them to turn me down was embarrassing. The underwriter was in India! I could have easily paid cash, but I wanted the discount1 Now, I'm hacked and refuse to buy anything a Lowes, not only that I'm cacelling my card...and after installing two new floors in my homes last year from lowes, and $thousands of dollars, the assholes won't give me a little more credit. They suck...their underwriters are idiots, and they can take their shit and .....

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Dan, 10 Jul 2011 @ 6:31pm

Lowes Sucks

Lowes HR and hiring sucks they hire unqualified workers I would not want to work there and I will never buy anything there ever again.

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Dixie Burge, 30 Jul 2011 @ 11:56pm

Lowe's dryer duct installation

I bought a dryer unit from Lowe's of New Bern, NC. The "installers" (if that's what you want to call them) said the dryer duct wasn't long enough and that the apartments' maintenance man would have to finish the job, which he did, but he had to buy a longer duct. When I spoke to the store manager about this, he told me that is all the installers are required to do. I asked him what I would have done if the maintenance man had been unwilling to do it. He said I would have had to hire someone to do it. I told him how shoddy this service is and I would never darken the door of Lowe's again. He simply said, rather tersely, "okay" and turned and went about his business again. He simply did not care.

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bencoo (profile), 9 Aug 2011 @ 6:44pm

Lowe's CENSORS bad product reviews

This experience has taught me that Lowe's not only sells CRAPPY products, but they do all they can to HIDE that fact from other customers.

I bought a rocking chair from Lowe's, and it was CRAP. So I went online to post a helpful review so that other innocent consumers would not be victimized by Lowe's crappy buying decisions. The rocking chair was LOW QUALITY and DANGEROUS. I included photos I took of the chair in my review and posted it to their website. They rejected my review because I said "you should buy a quality rocker from a place like Frontgate instead". Their rejection said I was rejected because I mentioned a competitor's name. So I re-submitted the review by taking out the name of the competitor. They rejected it AGAIN, this time saying the following:

"Your opinion on Black Slat Porch Rocker is important to us and the Lowes.com community.

Unfortunately, we cannot post your review because it contains one or more of the following types of unsuitable content:

Critical comments not related to the product being reviewed
Obscenities, discriminatory language or other language not suitable for a public forum
Advertisements, spam content or references to other products, promotions or competitor websites
Email addresses, URLs, phone numbers, physical addresses or other forms of contact information

We encourage you to resubmit your review after reading through our guidelines. Thank you for being an active member of the Lowes.com community."

My review did NOT violate their policies and did not violate any of the things listed above. It was a VERY honest, polite, and helpful review.

What Lowe's is doing is CENSORING valuable feedback from its customers, EVEN THOUGH IT CLAIMS TO WANT HONEST FEEDBACK. This rocker was CRAP. (Although I did not use that word, or any other obscenity, in my review).

LOWE's sells CRAP products and CENSORS honest and fair reviews, which is tantamount to LYING to its customers about the quality of its products.

I know what they did on this product, and it's shameful. I have to assume this is their standard operating procedure. This is the way they deal with their customers - by withholding valuable, honest, accurate feedback that could save innocent customers from being ripped off, or even injured by a CRAPPY product.

Shame on Lowe's!!

Here is my review. You decide - was this review "obscene" or unfair?:
"I thought I was the smartest guy on the block when I found these at Lowe's for $88 - because they looked like the high quality chairs you see at high end catalogs but for one-third the price. So I bought two of them, and I was just amazed at the low quality. First, the runner broke right off when I was putting it on. I have other rockers so I know how to do this, and I'm a handy man - it shouldn't have broken. So I was more careful with the second one, but it split too. They just use cheap wood. It's made in China, so maybe they don't even know what wood it is.

Second, it's just not well made - although it looks handsome enough, the back is totally straight and not at all contoured, and same with the seat. It doesn't have a good "angle" when you sit in it, and it doesn't rock well. So at a distance, it looks fine. But if you actually plan to sit on them, forget about it. Spend some more money and get something of quality."

Here is the crappy product:
http://www.lowes.com/pd_243813-53239-JDSBF-RTA_4294857828+4294866981_4294937087_?productId =1069145&Ns=p_product_prd_lis_ord_nbr|0||p_product_qty_sales_dollar|1&pl=1&currentURL=%2 Fpl_Rocking_4294857828%2B4294866981_4294937087_%3FNs%3Dp_product_prd_lis_ord_nbr|0||p_product_qty_sa les_dollar|1&facetInfo=Rocking#BVRRWidgetID

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Brenda Coryell, 16 Aug 2011 @ 4:57am

I have worked for Lowes for many years, I must say this is a great company, not to many companies out there still give bonuses, we still get them. Our company also gives away cars to employees. If our company was as bad as people say there would be no Lowes. We care for our customers, unlike the other big box stores....we are a lumber and hardware store. NOT a grocery, lumber and hardware store. Not to many contractors are here to by cereal, milk and lumber! So learn about LOWES before dishing them!!!!

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robert p bohn, 31 Aug 2011 @ 5:21pm

troy bilt tractor

I complained before with close your mouth answer from Lowes but that is OK the tractor speeks for its self when I mow with it and smoke up the yard. It is a gas gussler and a pain to start. But with 344 resident in my area it is good advertizement for Lowes. Others I know people have more than one reason not to shop, at Lowes

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imgmkr (profile), 1 Sep 2011 @ 10:33am

Troy Bilt riding mower

I purchased a riding mower 4 months ago with an extended warranty from Lowe's. It needs service now and I find out that Lowe's doesn't have anyone to service it. Lowe's told me someone would come out to pick it up. I took off work and waited. Nobody came and I never received a call.
I called Lowe's the next day and they told me they were trying to locate a service provider and that Lowe's would call me within 24 hours to schedule another pick-up. (never materialized)
I called Lowe's again and after getting the run-around for 2 hours (including being disconnected when I asked to speak to a supervisor), I was given the name of a service provider and told I would have to call them myself. Well I called and was told they were an hour away and wouldn't come pick the mower up. They wouldn't even send anyone out here to take a look at it.
More phone calls... This time I was told they found another service provider. These guys are 2 hours away from here. I'm not holding my breath.
Seems like when a company sells you an extended warranty, they should have a service agreement with a provider.
Don't they arrest con men?

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imgmkr (profile), 1 Sep 2011 @ 10:36am

Troy Bilt riding mower

I purchased a riding mower 4 months ago with an extended warranty from Lowe's. It needs service now and I find out that Lowe's doesn't have anyone to service it. Lowe's told me someone would come out to pick it up. I took off work and waited. Nobody came and I never received a call.
I called Lowe's the next day and they told me they were trying to locate a service provider and that Lowe's would call me within 24 hours to schedule another pick-up. (never materialized)
I called Lowe's again and after getting the run-around for 2 hours (including being disconnected when I asked to speak to a supervisor), I was given the name of a service provider and told I would have to call them myself. Well I called and was told they were an hour away and wouldn't come pick the mower up. They wouldn't even send anyone out here to take a look at it.
More phone calls... This time I was told they found another service provider. These guys are 2 hours away from here. I'm not holding my breath.
Seems like when a company sells you an extended warranty, they should have a service agreement with a provider.
Don't they arrest con men?

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Not Happy, 1 Sep 2011 @ 4:44pm

Lowes bad

Decreased employee hours results in a domino effect:
1) fewer employees on the floor/registers
2) unhappy customers, leaving without buying or going to the "big orange box"
3) good employees leaving for other companies

I just whent into there store to buy a few rooms of carpet,i can install the carpet myself.....but i could not get any help so i look for some one to help me i could not get anyone. so took take my $600.oo i had to spend on carpet and went to the Carpet Barn in tampa these guys are great if you need carpet this is the place to go!

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Anonymous Coward, 6 Sep 2011 @ 2:57am

Re: Lowe's doesn't install anything...

your assumption is wrong, but you do after all work for lowes

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Anonymous Coward, 14 Sep 2011 @ 12:25am

Re: Lowe's doesn't install anything...

Old post I know. But I work at lowes and all contractors are lowes approved and lowes takes responsibility for them. But lowes does suck. I Am a lOw level manager but I can honestly say I do almost all of my shopping at home depot

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mo w/ dreamwoods carpentry, 1 Oct 2011 @ 10:04pm

1 out of 200

I have been a carpenter for 20+ years and on the last 200 jobs I can say 2 of them were dissatisfied. We worked it out afterward and 1 is dissatisfied still. I didn't like him, he didn't like me. A company like lowes does 1000's of jobs a week throughout the country. With that many there is bound to be some gripes. I stand behind my work for life for any reason. If something fails I want to know why, so it never happens again. I've had two calls in all my years and both were easy fixes. I wish sometimes I had more feedback, or an 'I'suck.com. Feedback, negative or positive is good if a business uses it to better their services. Lowes should be supporting this site and utilizing it to better themselves entirely. Hey lowes! Read the complaints and better yourself!

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Anonymous Coward, 3 Nov 2011 @ 7:45pm

Re:

Tom... the reason lowes turned you down was because, they are in the busness to make money, (lots of it). You had found a lope hole in their system, the do not want your short term same as cash plan.....they want the 29 peresent
apr credit rate... that you were not willing to pay...

Now the truth is this... pay them the high inerest rate or go junp off and thats what they did to you... It matter not
to lowes if you have had one , two, or even 20 purchases in the past.... the rule is pay them what they want or get out... Tom remember it is the money they want not the happy customer... so keep that in mind the next time you visit one of those crap stores known as Lowes... lets build something.... the something is more cash... the customer sucks is the motto of lowes... more cash in our pockets a
cheat the customer... the customer is right if he has the way to pay us our high interest and profit rate

to them

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former lowes employee, 14 Nov 2011 @ 10:18am

lowes is a piece of shit company. TRUST ME, i worked there for just under 6 years. and i'll tell you this, the store managers are the ones who make the call. the problem is, they are overpaid dweebs who love the power trip and hate their customers. store managers are virtually unwilling to even help a customer. fuck lowe's burn that shit down

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John Doe, 10 Dec 2011 @ 12:00pm

Re: Lowes doing a bad job on counter top

I worked for lowe's and it was a horrible experience and would never suggest anyone work or be a customer of Lowe's...They lie to there employees and customers and most of what they sell is made in china not really helping the economy here.

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Jon Doe, 11 Dec 2011 @ 10:29am

Re: Poor customer service support

You are so right...never buy any thing at any lowes but if you do keep the dollar amount less than 25$...Shop local and try to buy made USA when you can. And to those thinking about working for lowe's rethink it and find another job you would be upset and frustrated most of the time if not all the time...Never work for Lowe's... Never ever shop there!!!!

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Jon Doe, 11 Dec 2011 @ 10:42am

Re: Re:

Lowe's installers are not the best that city has to offer...They find installers that are struggling at there own businesses and find ones that will work for the poor pay Lowe's offers. example $99 for whole house carpet installation the installer gets ripped off and has to eat the cost...If I had been an installer I would never work for Lowe's I would try to find a small local company one that would pay better and treat one like human being.

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louise klotz olson, 13 Dec 2011 @ 8:58am

discrimination of Lowe's

Lowe's has joined the forces to discriminating, against American's of different faiths. When they pulled their ads because of the force of bigated few that feel if a group is not Christian they should be boycotted from the news.

Lowe's this is America, and support of all people. Not alone , the bigated. I will not step into a Lowe's until I see they hold value's of all Americans. I lived through the Mc Carthy era in the 50's and thought Americna values had changed. Your operator told me they did this episode because of a lash of callers (Bigeted , discrimination souls, ) Well fortunately there are still those of us who believe all, have equal rights to be Americans.

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Joe Doakes, 7 Jan 2012 @ 4:37am

Lowes Sucks

I bought a lawnmower at Lowes. It crapped out, and I had to do a lot of rigamarole with an "authorized repair site" for months. Finally the (Chinese) manufacturer said to take it back to Lowes. I did, and upgraded to a better mower.

In the process, the sales person convinced me to get a Lowes credit card and put the mower on it. Fine. After I got the bill, I paid it. Then, it turns out that the payment was late (big deal!!) and they charged me $30+ penalty. I paid that. I ignored future statements, knowing that I had paid off the entire balance. But Lowes had added on another charge, which started accruing penalties and interest.

Finally, Lowes started robo-calling me. I called customer service and got some guy in India. I told him the situation and asked him to remove the charges and the motherf**ker said he wouldn't. So I told him that I would pay the charge and to cancel the account, and that I would never shop at Lowes again. He said "Is there anything else I can do for you today?" I told him that he hadn't done anything for me yet and hung up.

If Lowes is willing to sacrifice all future business over a few measly bucks, it deserves any problems it gets.

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windsorgirl, 31 Jan 2012 @ 7:27am

lowes sucks

what you should do is contact corporate. this is very sad when people who work for a large company complain that the company does NOT follow policy on ALL employees. they don't follow the return policy either!! if investors knew how much material lowes takes back they would NEVER place stock in Lowes at all. when I worked there in returns I got in trouble for not allowing a customer to return his item he purchased two years ago and had no receipt. what in the world???!!! on top of that he didn't have warranty for the item. what I know about lowes is that if a manager gets a call from a customer to corporate with a complaint they fire them which is the reason why management didn't want me to deny the customers return. I also have been in a situation where I denied a lady returning her broom THAT WAS NEVER PURCHASED AT LOWES!! the manager on duty took a broom off the shelf knowing that it wasn't the same broom and returned it for her with her driver license just to make the customer happy!! auditors and stock owners alike WHAT DO YOU THINK OF THAT??? you see...thank God I have another job because I couldn't last there much longer anyways. what they did to another co-worker was sad as well. she worked a 5pm or 6pm shift since she begun working there and had exceedingly passed her 3 month training/trial period. without her consent hr and the store manager (the two who I had problems with as well) changed her shift from 5pm to 6am!! she lives on the bus line with two kids and no transportation you jerks. on top of that how in the world can someone do that to someone else? people we are not speaking of an hour difference, a two hour difference nor even three but...11!!! when I helped her write a letter explaining that she couldn't do the changed hours and it was done wrongly the store manager Michael Owens denied he had any part in it and had the audacity to ask her if she was coming into work later on that week. by the way...that was a lie because both him and the Hr rep planned her schedule change. lol. to be honest I worked within lowes for 5 1/2 years. I've seen managers come and go as well as hr managers. these two who I and other people have had problems with are the ONLY managers I have really disliked and seen them do things unjustly. Hr manager who I am speaking of also told me rather than calling outside garden to verify plant returns to just TAKE BACK whatever the customer says it is on the receipt!! I told her I couldn't do that because the plant the customer may say it is truly may not be it and we could lose money!! because our store hadn't had a sufficient amount of employees working in that department her choice instead of having the customers wait was to have the company lose money and that's ok??? Michael the store manager hid roof rakes when ct had a major storm...isn't it in the policy that we are not to hide merchandise from customers unless the merchandise is actually purchased??? Furthermore why would a store have absolutely no signs up informing customers gas and propane items are prohibited from the store? so it leaves the worker to inform the customer who wants to return a gas powered item that he/she has to wait outside until help comes!! speaking of propane signs are they really big enough for people to see?? then you have customers getting upset because they have to leave their propane tank outside and angry because you told them to. They have a guarantee of 20-25 min. to get your order ready once set. If they do not the customer is guaranteed a $25 gift card. The store also lost money because employees who wanted to look as if they were the 'top dogs' in the selling department gave unauthorized sales on merchandise in order to sell the items. how can a company grow when there are people there doing the things they do??

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bailey, 12 Feb 2012 @ 3:20pm

Zack Rathkopf

Zack Rathkopf- Store Manager Of the Flower mound Lowe's!!!! Is the BIGGEST PEICE OF SHIT I KNOW!!!

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Anonymous Coward, 1 Mar 2012 @ 10:04pm

The questions they ask to get hired are ridiculous. I was looking for a part time job to help make ends meet. I was a licensed plumbers and I also have a degree in electrical engineering. I've many construction related jobs, and they sent a rejection letter stating they were looking for other candidates. I've been to Lowe's and I'm at a loss as to what they are looking for. The online test seemed pointless and a waste of my time. I'm glad Lowe's closed the stores by me.

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Anonymous Coward, 3 Mar 2012 @ 6:26pm

Re: lowes

your a moron no installer will cut your doors down. They are flooring installers not door installers!!

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Jerrold Garling, 3 Apr 2012 @ 11:01am

Pets in the store

For years I took me pets along in the York's East market st store. I would like to know why Lowe's thinks the have to sell chips and candy ... they usually have the home products I need and I shop there about two times a week. I was asked to leave the store with my pet ... State Law .. I asked to see the mgr two different times . the very unpleasant person at the desk said "About"? I said about having pets in the store .. she said "state law and refused to let me talk to the managger... she was very rude ... Two other girls , I think in management also don't treat people with any respect and have an attitude and watch me in the store .. I'm 70 and I don't need people checking on me . I will go to Home Depot where they are much more friendly and helpful Jerrold Garling York, Pa 17402 Phone 717-266-2100

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Lena, 3 Apr 2012 @ 12:44pm

Re: Re: Lowe's doesn't install anything...

Chuck, they don't actually SUB out the work... they SUGGEST installers that a customer can, or can not choose to go with. They have a recommended installers list, from which you can choose anyone. Now, I can also tell you, some of the Lowe's employees may, or may not suggest installers that offer cash kickbacks to them for the recommendation, although to ever get anyone to admit it would be unheard of!

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yoda, 12 Apr 2012 @ 8:07pm

Go to home depot

I work at Home Depot and its awsome

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Denise, 30 Apr 2012 @ 8:38pm

wrinkles in carpet

When first installed and they had me sign a paper saying the carpet was installed properly I did sign because it looked OK. Unfortunately, now it looks like a wave all over the room. I do believe I probably could have done it better myself. PLEASE do not let Lowe's install carpet in your house!!!!!!

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doogie, 1 May 2012 @ 6:40am

Re: Lowe's doesn't install anything...

Sorry but you are wrong about Lowes not being responsible. The contract to installwhatever is between Lowes and the customer, not the installer and customer making Lowes legally responsible for satisfactorily completing the contract. If their is a problem, the homeowner goes to Lowe's not the customer for satisfaction. If the job is bothched so badly that legal avenues are required, you can bet that Lowe's name will be at listed first on any lawsuit.

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mike stafford, 7 May 2012 @ 8:02pm

Re: Re: Lowe's doesn't install anything...

If u have a problem with a install call ur lowes store asap because the installer want get pay till it is fix or the store will pay someone else to fix the problem with the first installers pay.

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mike pro flooring installer, 7 May 2012 @ 8:32pm

Re: Re: Re:

I have been installing for lowes for 10 years I do what every it take to make my job the best what every it takes. Cutting doors for free if I didn't charge for it up front Reading books to kids moving computers tv it doesn't matter. I want to do the best and it isn't always about the money if is was I would have a difference job.P.S myself and the customer signs a waiver of lien and certificate of completion which say I am employed by the customer for the receipt of one dollar.

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mike flooring pro, 7 May 2012 @ 8:36pm

Re: Re: Re:

We get our regular pay the factory pay the difference and a note to customer never buy sos flooring buy stock it is just as good and a lot cheaper

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maria, 27 May 2012 @ 9:33pm

Lowes o5555 houston vivian hr mang is racist only hiren black people

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carlos, 27 May 2012 @ 9:36pm

Store 5555 vivian is racist only like and hiren black people houston tx 529 and hwy6

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Bob, 31 May 2012 @ 3:46pm

Lowes now stealing from customers

It's bad enough Lowes has stolen from their employees to prop up their profits and give execs overinflated compensation but they have now moved on to stealing from customers- just like MF Global.
Softfuzzy | 1 min ago
Lowes is stealing customers money by refusing to issue refunds for mdse never delivered- it's over a month and counting - I want to hear from Niblock.
Lowes is now running a swindle thru their stores.
I left him my name and number- thru his executive services- any bets on whether he will respond. Probably in meetings trying to figure out how to massage next quarter to shareholders and what customers he can steal from!!!
I want my $1,200!!!!!!!! So I can buy doors from HD and dry in my building that has been setting open because of two months of Lowes holding my money!!!!! LOWES you are a THIEF!!! A Fake, and Liars!!!!! Help Lowes is a Theiving company holding my money hostage!!

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jake, 26 Jun 2012 @ 12:55pm

Re: botched installation

Hey Leo you are on a suck site. Imagine that. I thought you didnt visit site like this DUH

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Applecandy, 13 Jul 2012 @ 9:29pm

Re: Lowes now stealing from customers

There are others customers out there that feel the same as you. View "lowes forklift tragedy on you tube" and I wish the best for you as I do for this family in the video!!!!!

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Doug, 13 Aug 2012 @ 8:13am

Re: Lowes now stealing from customers

I dont believe this for a minute. Not saying Lowes didnt screw up doors - probably did. The part about waiting 2 months to get his money from lowes so he could purchase doors from the big orange pumpkin - bull crap - this guy is trying to make lowes look bad. I know for a fact that HD would give him a credit card to buy the doors so he could close his building in. This person is a compulsive liar.......waiting 2 months to get his money to close a building in....dont hire this guy if he is a contractor....dip wad!!!!

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MEW, 25 Sep 2012 @ 4:18pm

Lowes Credit

I recently applied for a lowes card to get the 5.99% interest they have for 84 months, well even with a good credit rating, they gave me an account for 3k, well I wanted to buy a big generator ( 20KW,for $5000.00) as we have had lots of power outages, when I requested an increase I received a letter informing me that I had no experience with their credit and they would not increase it, hell who wants to pay 21.99% interest when I can get it for 6% on another card?? Duh

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Anonymous Coward, 30 Sep 2012 @ 9:25pm

4 out of 4 orders screwed me. They took my $2800 when I ordered a fridge - I checked my account and they charged me. On the day it was to be delivered, I stayed home from work. When the delivery truck missed the appointment, I called Lowes and they said "what fridge??". They charged me but never ordered it. I canceled the order.

When I ordered my carpet, the installers called me and asked why I had only ordered 120sq.ft. of padding when I got 120 linear ft. of carpet (12' or 14' wide). Needless to say, there was not nearly enough padding ordered.

I ordered tile for a small bathroom - only needed 2 boxes. They were late by 2 weeks coming in. When they arrived, they were 2 completely separate boxes. I had to wait 2 more weeks for another one.

I ordered a microwave from online. When I was checking out, it said that it would be delivered within 3 weeks. After I had completed my order, it said June (which was 4 months away). I canceled.

And finally, tonight I was checking out on their website ordering 5 windows. Their site couldn't sign me in to my account because of "maintenance" so I checked out as a guest. It threw me "error 62" the three times I tried to check out.

They SUCK...DO NOT ORDER ANYTHING FROM THEM!! Unbelievable...

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richard, 25 Oct 2012 @ 6:39am

Re: Re: Lowe's doesn't install anything...

Yoou are correct-lowes does sub out installation jobs purchased thru lowes. However ,ALL subs go thru a strenious background check from criminal to job performance. At the end of all installs,the customer must sign a release form before the installer can be paid! If there is any thing that the customer is unhappy with,they do not have to sign the release.With that being said,LOWES guarentees all work for 1 yr.from date of installs.After that time,manufactorers ,in most cases,have there own warrenties that take effect.CHUCK...Your 15minutes are UP!!!!

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Manuela, 28 Oct 2012 @ 10:43am

Re: Re: Lowe's doesn't install anything...

Thank you! Dave Pyat's comment was condescending and demonstrates the attitude that shows why Lowe's is losing business.

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dianna watts, 27 Dec 2012 @ 9:56am

Re: This is why me and my dad...

They do not get paid minimun wage. They are sub contractors who have to pay Lowes a portion of what they earn IT is a contract between the sub and Lowes. It is like any field, there are good subs and bad ones.

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Installer, 31 Dec 2012 @ 9:12am

Re: This is why me and my dad...

I probably make more than you or your dad ever have and ever will

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Anonymous Coward, 11 Jan 2013 @ 1:29pm

Re: This is why me and my dad...

I get paid 20.00 per hour at lowes Sir. Hardley minimum wage.

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jeanne, 26 Jan 2013 @ 7:35am

Lowes will not allow reviews even though there is a link to do it. you have to already have a login/password with the from previously buying a product from them. When I made this purchase:

Delta Linden Venetian Bronze 1-Handle Tub and Shower Faucet Trim Kit with Handheld Showerhead,

I signed in as a guest, so I never made a login/pswrd. Now I can't leave a review about this sub par product by Delta. This shower/tub faucet kit was mostly plastic parts and cost me over $190.00. I returned it. Very overpriced crap.

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Brian, 5 Mar 2013 @ 5:34pm

Re: lowes

Lowes sucks.Do not sign.a.release of claims form unless they give you your money back.

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Brian, 5 Mar 2013 @ 5:34pm

Re: lowes

Lowes sucks.Do not sign.a.release of claims form unless they give you your money back.

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Brian, 5 Mar 2013 @ 5:46pm

Response to: Anonymous Coward on Sep 26th, 2007 @ 7:16am

Actually. I used to be a sales manager. The stores in the district that I worked in had a bunch of hacks. The.mill works.guys were awful, the flooring guys were busy trying to impress consumers with themselves instead of talking about the product, and features. The district folks only cared about numbers, never the associates. They wanted to scare the hell out of their associates with the scare them now, and give them hope logic. The associates did not feel appreciated at all, and were fearful of losing their jobs. They also had some hacks in the offices working. I once witnessed an associate asking a customer if the installer used profanity with the installer standing there. The installer was blown away, and the customer was taken a back by his comment. The store manager has an on going relationship with him so he just dismissed it as a misspoken comment. I have many more damning stories. It will only fall on deaf ears though. Lowes sucks, and are losing customer base rapidly in central florida.

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take one for the team, 5 Mar 2013 @ 6:35pm

installing for the lowes

lowes installation sucks, I have worked for several people and business for years. this by far the most unprofessional place I have ever come in contact with. They are incompetent lazy and bitch all the time. thankful that I never have to be associated with this outfit again.

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thomas t., 23 Jun 2013 @ 7:10pm

lowes-sucks website response to fence job

left hand does not know what the right hand is doing nor can modify its behavior scenario.

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Bob, 20 Jul 2013 @ 7:18pm

Lowes is absolute crap for anything

We paid out over $2,000 to Lowes in Calgary Ab. (2909 Sunridge Way N.E.) and were left hanging for 9 weeks! We had to reorder our marble tops 3 times because they could not get it right. Waited 9 weeks for a 5 week vanity order to come in, they unloaded the truck and lost the vanities in the back of the store!! For 9 weeks we had nothing but bullshit, lies, stupidity and complete indifference. This store apparently hires the dumbest people they can find and they have found a lot of them, including the managers. We spent aprox 25 hours in the store over the nine weeks, that's more than some employees, we had to show them the errors and problems. Never once received a (promised)phone call from them explaining what was going on. We finally cancelled the whole order and got our money back and still have not heard from a manager to ask why or to apologise for the absolute ignorance and stupidity. The store uses a DOS computer system, I believe that system was dropped about 20+ years ago by most people and companies. Nothing can be reordered from the original screen, it all has to be fully rewritten. Asking for problems here or what! Plus many employees do not know how to use the system anyway. One young guy was supposed to learn from a more experienced worker how to use the system one of the times we were reordering our tops, but he spent the time talking to other employees, checking his phone, staring into space, he never once looked at what was going on or asked a question.....I think his two brain cells were both on holiday that morning. Lowes is a very scary place to order anything and I for one will never buy so much as a nail there ever again.

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em, 22 Jul 2013 @ 11:00pm

Re: LOWES POOR CUSTOMER CARE

This was 6 years ago but I really need to say... how pathetic. Read the coupon. "Not valid with any other coupon or discount. Not valid on previous purchase." Also no one cares if you spend your millions of dollars elsewhere. Empty threats from someone who can't read a coupon.

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Steve, 13 Sep 2013 @ 1:28pm

Re:

Too bad they don't teach this in Econ 101 courses or most any Econ courses. They teach that companies maximize short-run profits (using the facts/inputs that are tangible and on their immediate horizon). Lowes is just following economic "science."

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bob, 23 Sep 2013 @ 6:30pm

lowes-sucks

It looks like Lowe's won. Lowes-sucks.com no longer available. Sad.

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toolrunner (profile), 8 Oct 2013 @ 10:04pm

Re: Lowe's doesn't install anything...

Then they should stop hiring lousy low-bidding contractors to do the work. Too many times I've heard in store meetings how the manager claims to have saved the day helping out a customer who wasn't happy with the contractors work by doing such and such. Never once have I heard him admit the many times customers have been ignored. When you deal with customers on a daily basis you have a lot of them venting to you when you are helping them. If they can't find good contractors they should stop offering installations. Yes, they would lose a ton of money but if they aren't willing to back up the contractors work all they are doing is hurting themselves because customers only see Lowe's, not the "independent contractor" who did the work.

If a customer slips and falls on a piece of plastic from one of the bundled pallets that was left by an employee they don't go and sue the employee, they sue Lowe's. This is the same case with the contractors they hire. I've seen good contractors dropped and exchanged for terrible ones. Then again, that's the Lowe's way. They have a lot of terrible employees who do nothing but text on their phones and hang in groups chatting with each other while ignoring customers and nothing happens to them. But, the hard workers are expected to pick up their slack. Customers are starting to see this, at least at my location and are getting fed up with the way these managers are running the store and caring less about the customer satisfaction they claim to stand by. Bottom line: Don't send a contractor to do your installations if you aren't going to stand by their work. People pay good money for installations. The least they can get is what they paid for, the first time, not second, third or none at all.

Lowe's if falling apart and hanging themselves by having less full time staff and throwing new employees into the fire to train themselves. They claim to have training but it has nothing to do with the real world. And don't even get me started on their very 80's computer ordering system. HD runs rings around them when it comes to doing special orders. Enough of my ranting.

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Joe, 11 Oct 2013 @ 9:46pm

Re: This is why me and my dad...

You're an idiot.

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D Bruce, 1 Nov 2013 @ 5:34am

Re: Lowe's doesn't install anything...

Yes lowes is responsible, they are the general contractors. They do subcontract everything, but the final responsibility still falls with them. That's the bad thing about dealing with big box retailers .... Great at selling low cost merchandise, but not so great at being contractors. The fact that they hold a license inane states is not very impressive, this means that someone, somewhere in the company had past the testing required. In most cases this phantom person is nowhere to be found. The store employees and management are acting as agents for the general contractor, and are responsible! Beware consumers in dealing with big boxes, they are known for requiring all money up front, before the job starts, and delaying pay to the sub contractors. This may cause the subcontractor to place a mechanics lien on your property. The subcontractor that you meet before the job starts may be replaced by big box without your consent. As general contractors , there should be quality checks, both in material and installation. This does not happen. I could go on and on! The BBB warns about contractors asking or demanding all $$ up front. They are merchants ... Make money on selling things. They do a great job at that!
If you need home improvement , don't be sucked in by financing specials. Don't deal with a general contractor who has no face, or name , remember the lowes employee that makes the promises to sell you the job is not usually knowledgable about construction .... Only what big box taught them. Check the material closely, very often the material sent to the job site is picked off the top of the pile.... Not checked for defects. Many special orders are never opened at store level... Sent to your house blindly without verifying quality or quantity etc.

Yes lowes as general contractor, is responsible for the subcontractors work . Sure they will say otherwise!

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Paul Morgan, 8 Nov 2013 @ 12:21pm

My Lowes Experience

bought pressure washer. 10 months later, under warranty, stopped working. used twice. called cust. service. They told me to take it to store. No charge. No problems. I got to store. Story changed. I would need to pay a service provider pick up fee of $80. To avoid it I should just take it down the street to a certified repair center.
I said no. I told them about my conversation with corp. customer service. No good. Must agree to pay up to $125. I had to sign it or leave. I signed it. Customer Service was rude with dialogue such as "what do you need" in a sarcastic lazy manner.

I paid $70. Got it back. Same problem, no solution. Now they want me to bring it back in. I said no. They need to come and get it. Pending. I want it replaced. It is a lemon.

I have spent thousands in their store. This is it. done deal. not another penny.

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unknown, 19 Nov 2013 @ 1:18am

this is total bs, lowes will give the store away if you complain to the right people... total bs!

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Surprised, 24 Nov 2013 @ 8:34pm

Re: Sense and Senseless

You obviously arent a manager. They DO bonus differently than the rest of the employees. They DO cut hours to help their bottom line.
You must not know that Lowes was sued by its employees across the bored because they werent paying their employees overtime...and guess why? To get more money. Id say get your head out of your ass but its probably too big and you probably took your tine getting it up there anyway.

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Surprised, 24 Nov 2013 @ 8:50pm

Re: Re: Re: lowes

Are you seriously mentally retarded? Training is up to you? No. You are a FUCKING IDIOT.
You must be. You have very poor grammar and punctuation, so you must have not gone to school and trained yourself at home. You aren't doing very well just to warn you. Your self training is making you do things wrong.

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poops mghee, 4 Feb 2014 @ 10:13pm

Re: LOWES POOR CUSTOMER CARE

Sounds like you were trying to scam lowes.

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poops, 4 Feb 2014 @ 10:22pm

Response to: Anonymous Coward on May 6th, 2008 @ 9:45am

Lol liar. You still shop there. Plus your friends dont care about your stupid problems.

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Anonymous Coward, 26 Mar 2014 @ 9:57am

Re: This is why me and my dad...

You probably botch everything yourself

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Sriram Rajagopalan, 30 Mar 2014 @ 5:56pm

Lowes IT pay is worst.

Lowes IT Pay is worst.
We need sign a bond to join this company.

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neiman marcus sucks, 4 Apr 2014 @ 11:00pm

companies should be ethical

please check and like if you are so kind neiman marcus sucks on facebook... they had human blood in food they served. sent a child molester to chuckie cheese. and discrimante against just about everyone.. they are a poster child of a shitty corporation

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adam silber, 27 Apr 2014 @ 1:40pm

lots of big companies have issues

The recent Neiman Marcus data compromise again appears to reveal the desperate state of affairs under Karen Katz CEO. The company claims it doesn't matter if you suffer for a stolen identity from shopping at their store. They had 60,000 notifications their customers information was compromised ,They acted on none of them .

The company is becoming a poster child for poor and often unethical behavior presents many dangers that are avoidable by shopping at a more reputable retailer.

Customers and employees are said to "act like Jews"

Asian Americans are said to look "extra Asian " by its own Management.

Entire Departments may have no Latino employees for years despite having qualified applicants.

The company's "HR" department apparently attempts to conceal this by often only considering them for low level janitorial positions.

He-Management has called gay male employees "F**s" .

" Fire him he has HIV" was stated by a different Department Manger

That employee working in one of the N.M. restaurants would prepare food without gloves. He used unwashed hands and cut fingers to prepare salads and sandwiches.

It has a questionable food safety record . It may not have followed food safety laws for many years . It has no public statement to suggest otherwise. Blood borne pathogens have not seemed to be of their concern .

A Neiman Marcus employee bled in prepared food through an open wrist bone wound.. When asked by The United States Government to respond, the company stated they are not applicable under the law. OSHA in Washington D.C was notified . The company never directly answered as to why it did not adequately protect its customers. The company shifted the blame to Liberty Mutual Insurance who hasn't ever stated why it never conducted an investigation despite repeated contacts.

In another publicized case Neiman Marcus was implicated in forging fake documents to smear an African American ex employee . Another abusive tactic Neiman Marcus utilizes is to have suspected African American's shoplifting cases moved to different judges courts. . This according to company Management allows an increase in the time they will spend in jail . The company reportedly pays the Court to honor its request to switch judges it deems as not giving lengthy enough sentences based on their skin color. The United States Department of Justice has been made aware of this.

Additional concerns include that the company has failed to pay wages properly and is known for retaliatory issues (Neimanmarcuslawsuit.com)

It now has numerous deserved pending class action lawsuits for the data compromise.

The company claimed that one of it's former manager's is a "pedophile". Interestingly they gave him a positive reference to work at Chuckie Cheese Pizza (Owned by Apollo Management). This despite the fact it is a business aimed at children where a danger may be present. It 's present owners Ares Management and CCIPB both have been contacted.. Neither have chose to adequately address anything perhaps because of buyers remorse

.

Ms. Katz should consider resigning as seems her character is worrisome at best, Ares Management and CCIPB should address the abnormal amount of issues that its retail peers don't seem to be afflicted with.

Sources - DOL, OSHA, U.S Dept. of Justice complaint., EEOC records

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El, 23 Aug 2014 @ 6:53pm

Unfortunate, but Lowes's have BAD paint

I rarely post, but felt compelled to inform others of the poorly formulated paints at Lowes, but I was shut down. They said I couldn't post on the review of the Signature paint I bought. Coverage is poor, even after 3 coats of semi-gloss white over prior flat off white wall. I am a regular customer there and have continued to buy from them, but not for paint. I will go to Home Depot or Sherwinn Williams (only if they have a HUGE sale).

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Lynda M, 13 Sep 2014 @ 5:07pm

Re: What is his home address

Did you really reach mr. Robert Nicblock. Because when you call they give you a special code to put in his address. I personally think it's a "flag" to stop it from reaching him. I've send letter certified before and they have been received by but a pre signed stamp of the owner. Please let me know how you made out.

Thank you and have a great night~

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Jeffery, 10 Oct 2014 @ 10:53am

Re: This is why me and my dad...

Yeah you do it yourself to your standards which isn't very high in most hillbilly towns.

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linda lane, 13 Oct 2014 @ 5:37pm

Re: Lowes Does Suck

I feel awful for you. If you knew what lowes did to use you wouldn't belive it. Do you sign in the contract"Arbitration" that means you can not sue. Their subcontractors ripped off the room of my house and it was raining inside my home almost $30,000 dollars and damages. I"ve been paying (WATER DAMAGE THE WORST KIND TO HAVE NO ONE WANTS TO INSURANCE YOU AND YOUR RATES GO THROUGH THE CEILING.. My homeowners are also just as bad. It's tim people pull together on "LOWES" i HAD TO HIRE LAWYER BUT i HAVE TO PAY HIM MY SELF. I NEED ALL THE NAMES AND PHONE NUMBERS OFF ALL THE PEOPLE THAT LOWES HAS BEEN NEGLIENTS AND CONTRACT THE ATTORNEY GENRAL'S OFFICE. PLEASE CONTACT ME. IT'S TIME WE AS CONSUMERS PROTECT OURSELVES FROM BIG BUSINESS. KEEP, PICTURES, VIDEOS, WITNESES ETC. SPEAD MY EMAIL TO ANYONE YOU KNOW THAT HAVE FALLEN VICTIM TO THEM. PLEASE APPLY AS SOON AS YOU CAN. LETS STOP COMPLAING AND GO PUBLIC WITH THIS!!!!!!!!!!

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Cheryl, 8 Nov 2014 @ 7:15pm

Loews blows

I bought a high end dishwasher from loews. Supposedly installation was included. The installer wasn't able to install it. So I hired a plumber to do the job. Shortly after it was installed we went on a month long vacation. When we returned we noticed the dishwasher leaked out of it door. Loews sent out a repairman. He had a sheet describing that this Samsung model has an on going problem with these leaks. Supposedly the top rack rolls forward and opens the door to allow scalding hot water to leak out and potentially open completely and hurt anyone near the hot water. He said he can't fix it. He said you have to reach way into the back of rack to lick the tray in place...you'd think once door was shut it couldn't be opened when water is spraying. Too dangerous and highly inconvenient(old dishwashers have a better design than this) loews won't give our money back..only credit. This was their top of the line dishwasher. They also won't remove the dishwasher since they didn't install it....keep in mind they didn't install it because their installer was incapable. Now I have to pay another 150-$200 to have the plumber return to remove it. Loews has been unreasonable. They should have removed it at no cost and I should have been given a full monetary refund...especially since they have prior knowledge of this problem..to the point they have an internal document discussing it. The loews repairman had this document and used it to explain what was happening.The product should have been pulled from their shelves once they knew of the problem until the design flaw is fixed and before they sell another unit. Since they didn't do that they at least should have informed me of the issue so I could have the chance to NOT buy it. And now I deserve a full monetary refund...for the dishwasher and all installation and removal fees.
Loews is lowly

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AH, 11 Nov 2014 @ 4:11pm

Re: This is why me and my dad...

Excuse me. Not everyone working in retail (Lowe's or not) is a "moron getting paid minimum wage". Some people are actual extremely knowledgeable and genuinely care. Please do not make a generalization like that.

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Anonymous Coward, 27 Dec 2014 @ 5:47pm

Re: lowes

thats 'cause you're a idiot!

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Anonymous Coward, 17 Feb 2015 @ 3:07pm

OK so we were looking for hoses and we went to Lowes .so we asked this guy named Steve and we said, "Do you sell hoses" and he said "NO we dont sell hoses" and asked him a again so screamed at us .I was calm down , Man he was grouchy asf like fr

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Anonymous Coward, 1 Mar 2015 @ 6:22am

Re: This is why me and my dad...

Your a moron I make 20 bucks an hour at lowes. Ya go screw it up yourself do it yourself moron

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Anonymous Coward, 1 Mar 2015 @ 6:26am

Re: Re: Re: They fixed this on monday

Actually I work for lowes and contract on the side. I spent almost what I made for the year at lowes so I pay my own salary. Get out!!

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Will, 2 May 2015 @ 5:44pm

Re: Unfortunate, but Lowes's have BAD paint

BTW, Lowes now sells Sherwin Williams paint in select markets.

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Anonymous Coward, 18 May 2015 @ 7:08pm

I would like to see lowes go under. Their customer service sucks so bad. No wonder people call them SLOWES. But my beef with them is why don't they just SELL the materials? Why do they create the MONOPOLY of installation also, because they have the materials they can give a price nobody else can compete with. BEWARE!! If their contractor does your job and you have a complaint about that job, don't call Lowes because they will not claim or be responsible!~ So go ahead and let Lowes do your job. The headaches will soon folllow!

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Anonymous Coward, 8 Jun 2015 @ 6:42am

Re: Re: Lowe's doesn't install anything...

lowes is the contractor they are responsible for the job

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Anonymous Coward, 14 Aug 2015 @ 4:35pm

lowes sucks dick

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Anonymous Coward, 20 Aug 2015 @ 10:11pm

We've had numerous doors (rentals) installed through Lowes by contractor CMCS in Raleigh, NC and its been great all around. The owner actually works and he made sure Lowes fixed a couple issues with products. Sure we pay a little more than hiring directly, but you can use coupons, finance, etc. They don't paint though...

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Anonymous Coward, 20 Aug 2015 @ 10:11pm

We've had numerous doors (rentals) installed through Lowes by contractor CMCS in Raleigh, NC and its been great all around. The owner actually works and he made sure Lowes fixed a couple issues with products. Sure we pay a little more than hiring directly, but you can use coupons, finance, etc. They don't paint though...

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ken, 31 Aug 2015 @ 9:51pm

paint complaint

A few days ago i called lowes in Benton harbor to have them mix up some paint.I give them all the numbers for the item number, mixture, etc. then after i picked it up and primed what was going to get painted, it rains for 28 hours.When it finally cleared up and dried out, i went to paint it and after the second coat i realized the color wasn't right. After looking at the numbers on the information i had given them, i realized something wasn't right, as they didn't match. So i called lowes paint department to ask them about this. Turns out the mix wasn't correct, and they said to bring what was left back to the store, and they would correct it. So i cleaned up my spray gun and pump, and went to lowes. not cleaned really well as i thought i would be back painting in an hour.
After arriving at lowes paint department, i waited 20 minutes for someone to show up behind that counter, after asking the cashiers at least 4 times to page somebody. The person finally showed up and after i explained the problem ,I was told my numbers were for the mix in a one gallon container, not a 5 gallon container. anyway, she made a new 5 gallon mix, and i figured it would be an exchange. hell no.she had to go do the refund to my credit card thing after i told her not to, as it would be 3 days before i could charge it as thats how long refunds take to get back into the account.and if i used my card i would be over drawn.was then told the paint would be in paint department when i had the funds ????? WTF ???
So i had to go borrow the money to put in my account to cover the cost of the correct paint i needed to finish this paint job before the next rain. That hour, figured back to painting turned into 4 and
by the time i got back it was too late and cold to paint. Wasted an entire day painting the wrong color, then trying to get it corrected. When i did returned ,I expressed my displeasure with the manager on duty and all he did was apologize. Then i threw in the 40 dollars worth of gas wasted on 3 trips to lowes just to get the right paint and told him i should get a discount. He gave me 10 percent (whoops) as it cost me way more than that for all the insane idiocy with this.
i will never have lowes make me any paint again. Should have just been a simple exchange,not a return. And i should not have to had wait 20 plus minutes for service either.

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margaret, 2 Sep 2015 @ 3:29pm

Re: Lowe's doesn't install anything...

If Lowes has engaged this contractor then Lowes is responsible.

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Travis, 12 Sep 2015 @ 7:10pm

Ok here it is all the people complaining about lowes are the ones that are too fucking cheap to hire real contractors. So to all of you complaing about lowes all you are is cheap ass bottom feeders looking to get high quality work at bottom dollar prices. So fuck you and i hope lowes ""contractors"" mess ur house up then you can pay a real contractor twice as much to fix it. All you are doing is helping lowes cut the real contractors throat with there bullshit prices. So fuck you.

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Susan Bishop, 17 Sep 2015 @ 8:10am

Re: Installation

Sorry-----
HERE it was not at all like you said,,
The contract was Written By a Lowe"s Associate
I know this for a FACT- His sister told me he made a nice fat Commission off this sale and overage he charged me.
Then when The payment was due my Check had to be Written out to LOWE'S.

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anonymous, 1 Oct 2015 @ 12:32pm

Re: Lowe's doesn't install anything...

Actually that is not true at all. I worked at Lowe's for ten years as a manager. Lowe's guarantees the work done by the installers for 1 year. The customer is directed to call to a 1800 number to have any complaints fixed. Lowe's is responsible for all sales, including installs. Those independent subcontractors represent Lowe's indirectly.

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Anonymous Coward, 5 Nov 2015 @ 2:39pm

Re:

This is the funniest comment. Good job.

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William Haerle, 23 Nov 2015 @ 10:12am

Re: Lowe's doesn't install anything...

You are wrong in that the Independent subcontractors are responsible to the customer, Lowe's is still the company with whom the contract is signed. Lowe's does not vet or certify their contractors and in such a case the customer get poor work. Lowe's is still responsible.

My story is going to Arbitration with Lowe's.

I normally would not write on the negative,

However I'm compelled to share my failed impact window installation. I purchased and contracted with Lowe's to install three impact windows in my home. After three failed install attempts by three different contractors and failing by the city inspectors for improper installation, they are trying to buy my silence with a full refund if I sign a "Release of Claims" oh' and they promise to get them to pass inspection even though they are damaged.

1. Windows always arrived damaged.

2. Contractor's mishandled and damaged them further, even to the point of voiding the factory warranty on one occasion. The hammer picture above separated the side frame from the top frame by more than 1/2",

3. Windows failed city inspection as they could not be opened, egress requirement.

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h, 22 Dec 2015 @ 6:31pm

info

716-481 1626

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Ron Lawson, 7 Jan 2016 @ 2:23pm

Serial nightmare appliances

My 82 year old mother purchase a Frigidaire from Latrobe store June 25, 2015. She has been having problems with the freezer keeping items frozen. Service calls have been from A&E on Oct 14, 27, 30, November 6, 13 and 23. Dec 16 S&R company came to service Fridge. Jan 4, 2016 my mother called Frigidaire and they advise mom to call S&R tell them it was not working and need a new one.Mom called S&R and they replied they could not do anything. January 5th I became involved as this was not being resolved properly and I wanted to stop this run around with no resolution for my mother.
I called Lowes in Latrobe appliance dept January 5 to Pat and he told me to call Lowes Service Advantage number. At 11:47 am I spoke with Jessica and advised all service and telephone calls my mother made to date and asked how to resolve this politely. She put me on hold and spoke to a supervisor. When she returned she informed me the service appointments were so close together and need to be 30 days apart, (seems a long time between non-working freezer service calls I think). Jessica made another service appointment for January 7, 2016 for AM. Today A&E service tech Chad arrived and again determined the Frigidaire was not working and to ask for a replacement product, (he advised a Maytag or Whirlpool product).
At 11:53 am I called again to Lowes Service Advantage telephone and spoke to Brianna. She proceeded to tell me now we must talk to Frigidaire directly for next step. This again seems like now I am getting a run around. I asked to speak to a supervisor and was connected to Marlina. She informed me that I needed to call Frigidaire. Amazing that Lowes would not stand by a product which they sold! This has gone way too far in my opinion. I wounder why anyone including myself would purchase ANY appliance knowing this is a typical scenario you could expect when you encounter a lemon product. Waiting for Lowes to acknowledge this is a problem and do the right thing and replace this fridge with a new product asap.
Called to Frigidaire and talked to Nancy and discovered Frigidaire does not use A&E for service work, (someone should tell Lowes). Nancy was at least helpful by called A&E, talking to Malory. Chad has not turned in his service call papers yet. so I need to call again.
In the mean time, I am wondering why Lowes sent A&E for service after Frigidaire just told me they are not certified by them...Called Latrobe Lowes and talked to Brad in appliance dept. He tells me that A&E is not the service provider Lowes would send. Whoa dude, I said. Lowe's is the one sending A&E for service to my mother's. This is becoming a serialist nightmare! I called back to Lowes Dis-service Dis-advantage telephone line to investigate this latest A&E service issue and spoke to Anthony. Nice person but, not authorized to do anything but answer the telephone and say hello...next I asked to speak to a supervisor and got Miss Namoi. After speaking to hear of all the details and why would Lowes send this service provider if Frigidaire will not recognize them as authorized. She could only say A&E are on a national data base and are thus authorized. Not much better than Anthony I think. So now I am waiting again to see if Fridge people will grant a return on a lemon product and how much longer Lowes will continue to make obstacles to overcome for an 82 year old lady with a lemon fridge.
Moral of this story is don't buy appliances at Lowes. Instead go to a manufacturer because thats where you will end up in time of trouble anyway! Lesson learned. Good Luck Latrobe

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Cashier girl, 25 Feb 2016 @ 4:36am

Re: Re: pissed

I have been with lowes 10 years. When you accept a job with lowes you "tell" them you Can stand on their concrete all day, u can lift 50 pounds. U tell them u will work very hard for them. So u get the job, u think u will show up, mess around and collect pay. No way! U work at lowes u really work. My store is fair managers treat us with respect. I am very happy with my store. Try working not hanging.

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robert and joy tweddle, 1 Mar 2016 @ 3:49pm

ray repair man for lowes says he can;t get parts for

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Know How (profile), 4 Mar 2016 @ 1:31pm

Re: Re:

"Customers" are trying to scam and steal from all businesses. They don't care about the people who work there and think that they are stupid and won't catch them.

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Know How (profile), 4 Mar 2016 @ 1:59pm

Re: Re: Lowe's doesn't install anything...

And your view isn't simplistic??? What happens when Home Depot does something to upset you? Will you go back to Lowe's??? Try to find someplace else? Nowhere did you say you gave them a chance to correct the problem. Did you even talk to someone about fixing this????

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Anonymous Coward, 21 Apr 2016 @ 5:20pm

Lowes Lumber

There lumber was far better then H.D. in the past. Now a Number 2 2x4 P.T. @ almost $3.00 each isn't even a number 3 board I went through 40 2x4s today and couldn't find one decent board. Where are they getting this crap?

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lana dragon, 2 Jun 2016 @ 10:05am

One day late payments

Lowes, really? ONE DAY late with a payment and they charge you, with no one day of grace period? I'll never use the card again, you guys SUCK big time!!!!!!!!!!!!!!!!!!!!!! Ok better yet, f*ck you.

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John W. Edwards, 16 Jun 2016 @ 8:40am

Managers that hire low pay, unknowledgable people.

I worked for Lowes almost seven years, under five managers. I was at the Pro-Desk with years of building materials & construction knowledge. I am a disabled Vietnam Vet, who helped open the new 13th Street Store Gainesville, Florida about 10 years ago.
Each manager in passing seemed to lose site of the customers needs & service as years passed, saving monies a priority. It became a Quagmire in dealing with manager business ethics vs customer needs. The present who is now General Manager, is at the bottom of the barrel of all five. Lowes has had numerous complaints about her but have to this point, turned a blind eye. It's to bad Corps are so money hungry they allow this to happen!

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l cadden, 3 Aug 2016 @ 12:57pm

Lowes extremely poor business practices

Let me just begin by saying that Lowe's creates their own issues and customer service problems!! they are so much more concerned with padding their CEO'S/managers pockets at certain times of the year that they deliberately cut the man hours of their sales floor associates in order to justify, or should I say, offset large commissions paid to management!! Many departments are left without any coverage at all; and one associate can be running around with 3 different dept phones and may have zero knowledge of the dept they are covering.. Not exactly your idea of great customer service; especially when the wrong recommendation can cost a customer thousands in the long run! extremely disgusting practices! my daughter worked there and knew all too well how they feel about their employees and the ease of just replacing them when deamed necessary, especially seasonal employees.they get treated like dogs!! Iwould not waste my time shopping, ordering or supporting their ruthless business practices. shop elsewhere..

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Anonymous Coward, 18 Aug 2016 @ 2:19pm

Re: lowes

thats because you were ask in the begining when they did your detail you phony

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DENISE A GRANGER, 29 Aug 2016 @ 12:41pm

Lowes and the sale of Maytag Washers

bought Maytag washer from lowes less than a year ago have had nothing but problems, called maytag and all they want to do is send out a tech to fix the very loud machine that does not clean the clothes! so far we have had a new drum, a new something for vibration none of which helped, and just had maytag back again claims he could not find a thing wrong?! just my imagination! Contacted Lowes back they were ok with taking the machine back not for a refund but for a refund of $250.00, when we paid $550.00 and alot of aggervation!!

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georgie, 27 Oct 2016 @ 6:20pm

Re: Re: LOWES POOR CUSTOMER CARE

I don't consider myself a cheapy but maybe I would like to get a job done right and thought Lowes in the past had great customer service and a will to help but it seems they are lacking as far as customer service. Nobody wants to hear negative comments when you are in that store from an Associate who has to do a job over because he could care less as he gets his money as he is on the clock but wishes he was somewhere else. Customer service in the Lumber Dept. has gone by the wayside.

The Plumbing Department used to be one of he best but most of the ones who started have retired. They are so busy as understaffed that they sometimes are too rushed to help.

I went back three times before I got my problem solved as happened to find an employee who wasn't busy.

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Paul, 2 Nov 2016 @ 10:16am

Lowes Crappy Washer Installation Job

Every time I use Lowe's free "installation" I regret it. this last time it was a washing machine that was hooked up incorrectly. The installers started a small load to "flush" the machine and left. They hooked up the water hose incorrectly and water was spilling out and flooded our bathroom and basement. Water drenched several instruments I had in the basement and a computer causing some to not work properly or to work at all. It took my wife and I nearly a week to clean it all up and we had to cancel our trip up north to deal with it. It has been over a month since the incident and Lowe's has made no effort to compensate us for our losses or call/email with an apology or an update. I may be done with Lowe's after this one.

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Anonymous Coward, 5 Dec 2016 @ 7:48pm

Iris by Lowes

I spent thousands of dollars during the 1st gen iris - the system worked great until they migrated to the 2nd gen - the system SUCKS!!!! Save your time and money and find something else.

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billy, 19 Dec 2016 @ 4:40pm

Re: Re: Re: They fixed this on monday

you don't pay shit lowes pays our wage. we work for lowes not you

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Bob, 20 Dec 2016 @ 4:03am

Re: Re: They fixed this on monday

Lowes really does suck. Have you ever walked through a lowes store and needed assistance but no employees are anywhere to be found like they hide from you? Eventually when you do see one they dodge through isles to avoid you haha. Also, they are very unorganized and they don't hold a candle to menards. .

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THJ4791, 5 Jan 2017 @ 9:36am

Re: Iris by Lowes

I was formerly employed by Lowe's claims dept, please dont take out your frustrations on the claims examiners if you are dealing with one, they all have 3x more work than they can accomplish, they care but just can't get to everyone and management will not hire them any help. Go directly to the claims director Wade Robinson, a real prick at best, complain on him for not hiring sufficient help to meet customer service demands.

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joe smith, 13 Jan 2017 @ 6:43pm

Re: Re: Lowe's doesn't install anything...

i woeked or hd 4 18yrs...they are a bunch o ass clowns

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Anonymous Coward, 2 Mar 2017 @ 9:59am

Lowes contractor flooded my basement. Were trying to slove this dispute. Corporate never calls back.

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Kimberly Ritter, 10 Mar 2017 @ 3:13pm

managers suck

I worked at the Lowe's at the empire center in Burbank, Ca. for 9 miserable years. In that particular store, are a group of lazy, worthless managers you'll ever come across. Forget about getting any sort of help from them, thats if you can even find one, physically, or by store phone. The ring master, and I use that reference, because of it being a circus over there, is a big, fat, boring piece of garbage, that takes his authority of store manager to a whole different level. He abuses it to the fullest, treating the employees like they are so beneath him. We can't be below you Chris Horan! If we were, we would be smothered, being the gross fat ass you are.

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JAY HUNTER, 10 Apr 2017 @ 12:52pm

POINT THE FINGER AT MANAGEMENT. THEY ARE RESPONSIBLE FOR HOW THE STORES ARE RUN

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RAENA SMITH, 25 Apr 2017 @ 10:15am

2 MONTHS +! REALLY LOWES. ONE SIDE OF YARD FENCED (LESS THAN HALF AN ACRE-ONE SIDE) LEAVE ALL THE WOOD AND SIDING ON GRASS AND KILL IT! JUST NOW PUTTING UP SIDING AND SET UP THEIR WORK BENCH IN MY GARDEN! WHAT! AFTER ONE HR. OF WORK, CREW TAKES OFF. I CLLED COMPANY AND CREW NOW BACK, REMOVED BENCH AND WORKING AGAIN. I WATCH 2 MEN NOT ASSOC. WITH LOWES PUT UP SIDING IN 2 DAYS ON A HOUSE NEXT TO US TWICE THE SIZE OF OUR HOUSE, AND IT TAKES LOWE'S CONTRACTORS MONTHS. THEY PLAY AROUND TOO MUCH ON THE JOB!

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unknown, 2 May 2017 @ 11:50am

Re: Re: Re: Re: Lowe's doesn't install anything...

OMG-DO NOT HAVE THEM INSTALL/REMODELING OR ANY HOME PROJECT! THEY ARE YOUR LIVING NIGHTMARES!!!!

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hustling24/7, 18 May 2017 @ 7:15am

Re: Re: Lowe's doesn't install anything...

What kind of ordering system are they using? Is there cash register system up to date?

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Anonymous Coward, 18 May 2017 @ 9:51am

Website sucks

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Anonymous Coward, 27 Jun 2017 @ 8:19am

Re: Lowe's doesn't install anything...

Sorry Dave, there is no contract between the installer & the customer, the customer is a Lowes customer not the contractor

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Anonymous Coward, 27 Jun 2017 @ 8:26am

Re: Re: Lowe's doesn't install anything...

A lot of the same installers work for Lowes & Home Depot

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Anonymous Coward, 27 Jun 2017 @ 8:29am

Re:

All Lowes installers are licensed, insured and pass a criminal background

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Timmay, 2 Sep 2017 @ 8:40am

Re: Re: lowes

You do know that nobody has to actually sign and receive a certified letter right? There is no law that makes someone take an item from another person that they do not know who the sender is. Even if there was the receiver has no obligation to actually read it. The last point is that if there is a this type of law there would not be any type of enforcement, what lawyer or law enforcement would waste this resource?
The BBB really? You know how many complaints they get a day about just retail stores? You have a better chance of getting Hillary to admit she shared classified information.

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LZangel (profile), 28 Sep 2017 @ 4:52pm

Re: Re: Re: Re: Re: Lowe's doesn't install anything...

to "unknown 2 may 2017 @ 1150 am

Id really like to discuss this more. anyway we can communicate further?

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Doug, 2 Oct 2017 @ 1:20pm

Re: Re: Re: They fixed this on monday

IF you open your eyes, you can find stuff on your own

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Anonymous Coward, 3 Nov 2017 @ 2:51pm

Re: Re: They fixed this on monday

r

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Dianna, 12 Dec 2017 @ 12:53pm

Re: Re: Re: Re: They fixed this on monday

You're probably right I guess you don't need your job if people can look for themselves and self check out...really a moron comment

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graciela Martinez, 4 Jan 2018 @ 4:47pm

Lowe's is scamming disabled customers

Hi, I bought from Lowe's, Gowanus/Carrol Gardens in Brooklyn, a washer and dryer, the cost was more than $2200. They delivered the 2 machines on December 31st., but ..... they never brought the kit to install it, the hose, the electric cord and the brackets. They tried to leave the machines in the middle of my kitchen to wait for the kit to arrive. We said no, we imagined that could be a problem. They said that we didn't paid for that, so we showed them the receive. We called to Lowe's but half an hour passed and we were still waiting on the phone, so the drivers took the machines with them. When they answered Jackie, a very nasty employee said that we didn't pay for the kit, again one hour to demonstrate that we paid for everything and at that point we had NOTHING, only mistreatement from the employee who schedule the delivery for the 5th. On January 2nd we received the kit but never the machines, but we did receive a text message telling us that the delivery was 100% done. We called Lowe's and talked to Assistant Manager named Javier who said that we had the machines, after a while of accusing us having the machines, my son told him that we have cameras in the building and at home and the Police could see clearly who is stilling the machines and that would be Lowe's, not us. Ten minutes after Javier said that employees would come the 3rd with the machines to install them. We received text message from XPO, the delivery company hired by Lowe's, that they would come between 11.30PM and 1.30PM, at around 2PM, we received another text that they would come between 2PM and 4PM and finally we received a phone call at 3.26PM from somebody who said that was calling from a calling center, but the phone number was 1-866-881-2228 which is from XPO, the delivery company explaining that the truck had problems and that today the 4th first time in the morning we would have the machines installed and she offered me a gift certificate for the inconvenience. My son and I are disabled, Lowe's and XPO should not be playing with people, this is cruel, we are suffering terribly because we can't go to the Laundry and because my son who had an accident and underwent 3 surgeries and needs 3 more had to cancel medical appointments so necessary for his recuperation. No delivery was done. Today 4th of December, half an hour ago, a representative of Customer Service from Lowe's Gowanus/Carrol Gardens called my son to tell him that if we were available tomorrow she would deliver the machines, my son said YES, and she said NO, because of the weather. I CAN'T BELIEVE THIS!!!!!!! IS HORRENDOUS!!!! We'll make the Police report because is evident that they are stealing our money and they don't want to bring them and of course our lawyer. The suffering is horrible!!!!!!

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Anonymous Coward, 12 Jan 2018 @ 5:01pm

I just wanted to check the price on a ladder. Fucking Lowe's wants a bunch of info. I don't really need to sign up for a fucking SPAM attack. I guess I will shop elsewhere.

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Anonymous Coward, 29 Jan 2018 @ 9:40pm

Lowes should have fixed it.

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Anonymous Coward, 11 Feb 2018 @ 4:25pm

Re: Re: Re: Re: They fixed this on monday

If you had more than two brain cells, you would understand that without customers, Lowe’s couldn’t pay you shit. There are plenty of companies that have gone out of business due to horrible customer service. That’s okay as I’m sure someone with your qualifications would have no trouble finding a top-flight job in either the food service or housekeeping industries.

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Anonymous Coward, 1 Mar 2018 @ 8:31pm

lowes caters to spanish speaking people.i can't take the distraction with every spanish description. i don't shop there anymore.

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Anonymous Coward, 1 Mar 2018 @ 8:33pm

i don't trust the crooked internet. eat me you commy.

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Anonymous Coward, 1 Mar 2018 @ 8:44pm

don,t buy anymore china crap. they are now enemy,s.

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marty, 7 Mar 2018 @ 7:47am

Re: Re: Re: They fixed this on monday

look up above regester sign say more than three people in line open extra lane that's wrong go in morning to see

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Anonymous Coward, 4 May 2018 @ 5:27am

Re: Re: Re: They fixed this on monday

Lowe's has lately been cutting hours, and hiring pt and seasonal employees. These people are usually young and unknowledgeable about the stuff they are selling. It is now not at all unusual for one person to cover two or three depts. and that makes it very hard for one person to do a decent job. This, when Lowe's pays their CEO 15 or 146 million per year. So when you go in, don't think they are hiding from you, there's probably just no one there for you. Just remember, the payroll money is at the top, not in the stores.

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screwcarrier, 27 May 2018 @ 11:44pm

Lowes

Yeah there's lots of reasons not to let this company near your home.... shoddy work, shoddy products, and of course there's the delivery people that post pics of people's homes on the Only at Lowe's FB page(all employees) bashing customers and making fun of them. Believe me you don't want to shop here. Take your money to someone who cares.

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edward, 29 May 2018 @ 3:30pm

Re: Lowes Crappy Washer Installation Job

hmmm a grown man with no skill and or determination to simply load up youtube and watch a two minute video. it takes all kinds to make a world. GGGGGGGGGGs

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Anonymous Coward, 29 May 2018 @ 3:32pm

Anonymous Coward grow up and stop lying. It seems everyone of your posts gets worse. give it a rest and finish your penthouse mag in your bathroom. Or are you waiting for a good shit?

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ed, 29 May 2018 @ 3:35pm

Re: Lowes

I work for Lowes and have for some time. I give excellent customer service to EVERY customer. Even the ones here complaining like little babies. wah wah

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ed, 29 May 2018 @ 3:37pm

Re: Lowe's is scamming disabled customers

As a disabled Lowes employee I can assure you disability or not everyone get excellent customer service. YES even the whiny ones.

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ed, 29 May 2018 @ 3:38pm

Re:

Why lie? damn

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ed, 29 May 2018 @ 3:41pm

Re: Iris by Lowes

Get over it lying loser. Every one of your posts keeps adding more stupidity. your obviously lying son.

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ed, 29 May 2018 @ 3:54pm

Re: Serial nightmare appliances

Seems odd your 84 year old mother would wait half a year to report a problem with the unit that must have been obvious from day one. Then why in hell would you wait so long and waste so much energy with all of this minutia. One year warrant by the manufacturer states the unit will be replaced within one year of purchase date. Then buying an extended warranty which also offers a replacement unit for two to five years. Why do some folks think they are privileged.

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ed, 29 May 2018 @ 3:56pm

Re:

My how unintelligent you are son. GROW UP

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ed, 29 May 2018 @ 4:00pm

Re: paint complaint

Next time you should be a better paint contractor and specify originally 5 GALLONS you loon. And to even ask to do stupid things with cards is totally dumb. Noone does that. lmffao

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ed, 29 May 2018 @ 4:04pm

Re:

You're really a piece of work anonass. I guess if you were a real competent contractor you wouldn't sell any products only install them? your joking right no one is this dumb.

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ed, 29 May 2018 @ 4:07pm

Re: Loews blows

Samsung has a one year REPLACMENT warranty. Why not use it. Maybe you should buy a better brand and or spend a few more bucks for the top of the line. Cheapass.

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Anonymous Coward, 28 Jul 2018 @ 3:36pm

I am a cardholder of Lowe's, and if they cannot give me an answer, then they need to assess what their customers need. All I want is a brick of load of fucking fricken bricks !!!

\

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Anonymous Coward, 14 Oct 2018 @ 8:14pm

Re: Re: Re: Re: They fixed this on monday

So true Doug! A little common sense goes a long way. It's a do it yourself store. We are not paid to hold customers hands. We have a job to do.

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@ Timmay, 3 Nov 2018 @ 8:57pm

Re: Re: Re: lowes

The law does run on the assumption that you read the certified letter you signed for!

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William Diesslin, 5 Nov 2018 @ 2:24pm

Re: Re: Re: They fixed this on monday

Everything Bob says is true, I've had the same experience. Lowes should have their own people shop at their stores and see what It's like. Have you ever tried to return something. I went up to the service counter, the two girls behind were talking to each other. All of a sudden the phone rings, It's one of their boy friends, after finishing the call, they discussed in length finally one of them turned to me and asked what I needed. I told her I wanted to return something, I had the receipt, she asked for it and I gave it to her. Than the phone rang again it was for her, after what seemed to be a long time, she said what was your problem. I told her I wanted to return something, she said do you have a receipt. I told her I gave it to her. Now they are both looking for the receipt, upon finding it, they asked why I was returning it. I told her I found one at home and I didn't need it. She gave me my money back, but this transaction took forever.

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Anonymous Coward, 24 Nov 2018 @ 12:40pm

Re: Re: Re: Re: Re: They fixed this on monday

you live up to your name

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Bob, 22 Dec 2018 @ 11:15am

Lol, I worked for Lowe’s for over 25 years! All valid points in most cases. I will tell you all this for a fact, if an install has an issue caused by either an installer or associate, the company 99.9% of the time will handle the issue. Unfortunately, there are many employees that could care less about delivering first class value to customers either in the store or in the home. Please note that I could care less about Lowe’s.

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Joe Hartley, 13 Jan 2019 @ 6:54am

Re: Re: They fixed this on monday

Whiny lowes employees...

Every time I go there the employees are standing around talking to each other completely ignoring customers that need help or they are hiding in the back. When they give advice, it's WRONG!

Go F yourself. LOWES SUCKS! AND SO DO MOST OF IT'S IGNORANT EMPLOYEES.

JONESBOROUGH TENNESSEE IS THE WORST LOWES!!!

Half the products break within 2 years and are out of warranty. CRAP!!

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Anonymous Contractor, 26 Feb 2019 @ 9:08am

Re: Re: lowes

You are correct. The average Lowe's install job is passed through many hands before finally landing in the hands of the chosen service provider. Unfortunately, things can easily be messed up along the road if people don't pay attention or care about what they are doing. The installer has alot of things to pay attention to during this process, measurements, paperwork, communication with sales associate's, product inspection, and finally the installation itself. This is further complicated if it's a work order job, sometimes cleaning up behind another installer that didn't satisfy the customers needs. That said, you aren't going to be able to satisfy everyone 100% of the time. Anyone that has been in business for themselves knows there are those customers you get every now and then that just want something free, or paid for basic "bare bones" product and service then regret not having upgraded at the end and refuse to pay until we throw money and service at them trying to pacify. Lowe's has a process for all of this, and as long as it is completed properly on ALL ends everything works out. Installing for Lowe's can be a headache even if you do your job well sometimes. It's just the nature of the business. I always try to put myself in the customers shoes. This is their home we are dealing with, their castle that they work hard to pay for. They aren't always going to know what's right for the situation and will likely need guidance along the way.

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Anonymous Contractor, 26 Feb 2019 @ 9:12am

Re: Lowe's doesn't install anything...

The proper channel for this is CPO. They are the go between for Lowe's install jobs.

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Kiletein, 10 Mar 2019 @ 8:45am

Awesome.

I lowes services. Now all Lowes employees can make use of MyLowesLife portal to get all the benefits. Login to https://myloweslife.onl/

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Anonymous Coward, 24 Apr 2019 @ 7:24pm

People like to talk shit about people at Lowe’s Hell get the shit you’re self lazy ass

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Dee, 2 Jul 2019 @ 6:37am

Re: Re: They fixed this on monday

Funny how Home Depot can answer any question and if they can't, they find someone who can.

Everytime I step foot in Lowes, it's a bad experience, from broken, sub-standard supplies, to no supplies, no customer service, lazy, rude employees and never have been able to get someone to help me load anything in my truck.

Never have any of the above problems at HD. So who's the bumbling idiot now???

And before you say, Don't go there,it's where my bosses account is, I have no choice.

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Cyndi, 11 Jul 2019 @ 6:38pm

Re: They fixed this on monday

The site is pathetic. I spend 6 to 8,000 a year and every single time that amount of an order crashes the system . Last year I cancelled my order and went to Home Depot. Lowes sucks If I were them I would find out who handles Home Depot’s website and recruit them to Lowe’s and pay them triple for god sake’s

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Anonymous Coward, 4 Aug 2019 @ 12:40am

TRERRIBLE! Management sucks, pay sucks, hours really suck!!!

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Anonymous Coward, 16 Aug 2019 @ 11:10am

Re: Re: Re: They fixed this on monday

Fuck off

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Anonymous Coward, 16 Aug 2019 @ 11:12am

Re: Re: Re: Re: Re: They fixed this on monday

Fuck off too

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Terry, 23 Aug 2019 @ 12:13pm

20 year composite fence - Warranty Voided

20 year warranty, of which 10 years at 100%, composite fence started to fail at 5 years with 3 panels falling to the ground. Manufacturer, Fiberon Woodshades, denied my warranty claim based on improper installation. I paid to have 3 panels rebuilt & installed. Now, every fence post is splitting, cracking, warping and falling into my yard. Again, the manufacturer denied my warranty claim, based on improper installation. The fence was installed with concrete only. This specific fence warranty requires 6" of gravel at 30" deep plus 3 times the average amount of concrete for fence installation. The installer was not given the specific manufacturers installation instructions. After dealing with my local Lowes management, with no satisfaction, I filed a complaint with BBB, which led to dealing with corporate Lowes in NC. They offered a $1500 for a $6718.00 investment. After many phone calls, no fence company will touch the job for $1500, as it is a complete "start from scratch, board-on-board built on site" job. I relayed this information to corporate Lowe's, to no avail. I declined their $1500 offer. According to BBB, they have closed my case. Unbelievably horrible customer satisfaction from Lowes. Never another dollar of my senior citizen fixed income will be spent at Lowes. Lawsuit is forthcoming..

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Concerned customer, 16 Sep 2019 @ 7:43pm

Belt

I bought a John Deere belt last week , first time it was used it broke . I took it back and they said it doesn't look like a new belt, it looks used and old . They refused to exchange it under their no question 30 day warranty. I got kicked out I got loud but didn't swear. I didn't have my receipt but when I called the home office they pulled it up on the computer. They mentioned the no question refund. The guy first told me I wasn't even in the store on Sat. Then I might have bought it but that one ain't it. I don't pay full price for anything. If it wasn't for my friend needing to use it I would have hyst paid $9.00 on eBay in stead of $39.99. I will go to small claims court not for an exchange but a full refund..... everybody ought to use eBay and put these middle man thugs out of business. And use the air own contractors...!!!

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michael sem, 21 Sep 2019 @ 2:31pm

Re: Re: They fixed this on monday

My experience with Lowes or Home Depot is that the employees by design are mindless bottom feeders who have no clue when being questioned by the customer. Lowe’s pay scale limit the employee population to minimum wage types. If you can’t walk in and figure it out for yourself, don’t expect much help from the staff. The problem is that corporate wants to make money. The budget for skilled labor does not allow for skilled tradesmen to help the consumers.
That’s why expect nothing and you won’t be dissapointed

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Random Low Emp, 5 Oct 2019 @ 3:46am

Re: Re: Re: Re: Re: They fixed this on monday

It's not the fact that you ask a question. it's the fact that you'll snap and whistle at me like dog rather just ask for me to help you like a normal human being, just to ask me how much something costs even though you're looking and pointing directly at the price, and then I have to hold your hand like a child and walk you around the store while you look for the thing you dont know the name of but expect me to know, even though I dont work in that department, nor do I have any knowledge of the stuff in it. Then you'll ask me about product that I just told you I dont know about and get mad when I dont have an answer and swear to God almighty that I'm NOT trying to ""HELP" you. In the meantime, I have 5 managers getting mad at me because we have inventory coming up and people keep taking shit out of the boxes looking for parts for their merch that they broke cause they DONT KNOW WHAT THEY'RE DOING! and regardless of the fact that we're high shrink, because you have dragged me to the windows and walls department from the lawn and garden department to ask me a question about doors when my specialty is lawnmowers, someone has just made off with $1500 worth of stuff because I was the only person in my department. Not to mention now you've managed you to bring 3 other customers to me on the opposite side of the store who all want the same treatment. And ALL of you have just had fucking shoulder surgery so you cant lift anything, but you want 20, 80 lb bags of concrete and there's no one around to help me, or you want me to hand you something that you're standing right next to and are perfectly capable of grabbing yourself but you're apparently your feeble condition woont allow you to lift, even though its 5 lbs. All so you can ask me for fucking 50% discount because the box is a little ripped.

All of this happens in about 15 minutes.

We owe you NOTHING

Find it yourself because our job is bigger than your penny pinching sense of entitlement to half-ass look for shit with your smug attitude.

Dont get mad at us because you actually had to make a effort and try and do things on your own like an able bodied adult!!!

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Bob, 10 Oct 2019 @ 10:26am

Re: Re: Re: Re: Re: They fixed this on monday

Customers arent paying our wages when they lie and steal, by crying like childeren and do everything short of spitting on us, and then get free shit because they know if they act this way they can get what they want.
Or they do the old " i spent 2000$ on appliances last week can I have this lawn mower for half off!" No.. Thats not how this works you spend $ and get what you pay for and then you leave.

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Anonymous Coward, 10 Oct 2019 @ 10:30am

Re: Re: Re: Re: Re: They fixed this on monday

There is actualy a lot for us to do without holding your hand. You got in you car and drove to lowes ready to spend $$, know what you are buying, know what you are spending your money on.

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Bob, 10 Oct 2019 @ 10:38am

Re: Re: Re: Re: They fixed this on monday

I dont shop. I go into places already with the knowledge of what im getting and why. Since most stores whether bestbuy, lowes, krogers, walmart are all set up similiar, i use common sense and go to the items i want. I picked them up and go up to the front and i pay for them and i leave. I do not argue over price, i do not get upset if they are out of stock, if someone offers help i politely let them know im okay. If by some odd chance o do have a conversation with an employee and i disagree with what they say, i politely say something like " cool thanks have a good day!" And then i make up my own mind and move on.

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Silly humans, 10 Oct 2019 @ 10:42am

Re: Re: Re: They fixed this on monday

Maybe they work in the back. We have to work in between helping customers we cant just stand at the front waiting foe you to walk in.
And why are you asking advice? You got in your car and drove to lowes ready to spend your money and you dont know what youre buy or doing??
Also we dont make the products at lowes... So your complaiint is with dewalt, troy bilt,whirlpool.

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Kenny, 10 Oct 2019 @ 10:46am

Re: Re: Re: They fixed this on monday

Bosses account? So are you a contractor? Are you a contractor asking a lowes employee what you need to do your job and how to do it? Kinda funny you dont know what you need to do your job or how to do it and are mad because someone else cant tell you.

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Jennifer Mayfield, 29 Oct 2019 @ 9:40pm

Re: Re: Re: Lowe's doesn't install anything...

We have a botched fence job here in Iowa from a subcontracted fence company in Missouri!! Getting the run around from the installer company, have been lied to, sloppy sub par job was result. Will be contacting Lowe's tomorrow but not holding out much hope judging from the horror stories we have read about how crappy Lowe's treats their customers when there's a problem. Wish we would've read some reviews FIRST!!

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lina, 14 Dec 2019 @ 1:39am

lowes survey

Customers of Lowes can have a chance to win $500 check if they participate in the guest satisfaction survey which is running on https://patronsurvey.com/www-lowes-com-survey/

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Anonymous Coward, 27 Dec 2019 @ 8:48am

Lowes will advertise products they do not even have in stock. Kobalt 19pc 3/8-in Drive 6-Point Thin-Wall Impact Socket Set MM/SAE is listed on the web site but even in stock. Even this item was on sale.

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Anonymous Coward, 11 Feb 2020 @ 2:30pm

Re: Re: Re: They fixed this on monday

Listen here people like you are reason I quit bunch of selfish pricks

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Anonymous Coward, 11 Feb 2020 @ 2:38pm

Re: Re: Re: They fixed this on monday

When my son died a customer found out and said f your kid you customers are the worst I ever had to experience and I been in retail for 20 years I finally had enough and quit customers and workers can kiss my ass 5 years I gave and f my kid you people have no morals

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Anonymous Coward, 2 Mar 2020 @ 8:42am

Re: Re: Re: Re: Re: Re: They fixed this on monday

This was HILARIOUS and I'm sure depicts many customers who come to the store. You made my day! 😂😂

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Joe b, 13 Mar 2020 @ 5:05pm

Lowe’s

30 day warranty on a $50 exterior light that was supposed to be waterproof, but was not. Fuck Lowe’s. Never again!

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Duy Le, 27 Mar 2020 @ 11:08am

Paid for a refrigerator and never got it

I purchased a refrigerator at Lowes and never got it. I tried to go back to talk different Lowe's workers, manager, emailed, messaged but they keep send me to different one, phone numbers, emails, tell me to contact the delivery company. None of them come up with a solution.

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Anonymous Coward Kiss-Ass for Lowes, 16 Apr 2020 @ 5:04pm

Re: Re: Re: Re: lowes

Surprised you need to remember that Anonymous Coward is the Lowes Cleaner. His job is to convince everyone that Lowes is some type of Demi-God. The fact is Lowes is Dead. The only thing Anonymous Coward needs to do is plant the Headstone.

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George, 30 Apr 2020 @ 3:30pm

Re: Re: Re: Re: Re: Re: They fixed this on monday

Funny how you call us cry babys when you screw up our orders, failing to delivery everything on the docket and then tell us to call the store. When we call the store they tell us they will fix it by delivering the missing items the fallowing day and then never show up only to tell you it will be the next day. So you screw up my order, waist 2 days of my time by giving me vague etas to boot and insult customers for not liking your crappy service? You are the problem.

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Lorraine, 3 May 2020 @ 1:19pm

Re: Re: They fixed this on monday It’s not fixed

I just bought paint and tools online to pick them up. Upon calling Lowes 7 times I was hung up on . When the jerk answered finally . He answered ,’what’ I said I’d like to find out what happened to my paid pick up order for paint? Red vest said I work in paint I can’t help you and hung up. I cancelled my $4000.00 order and now my mo EY is held up by Lowes and so is my job I’ll be fired from ! LIWES FUCKING SUCKS ! And they suck all the time
Lowe Martell California sucks

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Lorraine, 3 May 2020 @ 1:26pm

Re: Re: lowes

Cut the door hang it what’s the big deal? I can properly cut and hang a door. Stop whining me and earn property or go to McDonald’s
For Christ sake two pages of whining hang the dam doors . What can’t be trusted with a skill saw then quit !

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Anonymous Coward, 30 May 2020 @ 11:26pm

Re: Re: Re: Re: Re: They fixed this on monday

I happen to work in the food industry and you ignorant comment is obviously a reflection of your inadequate self...moron

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Cathy, 9 Jul 2020 @ 6:25am

Lowe’s needs to enforce COVID policies and make people wear masks

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Cosmo Crisanti, 10 Jul 2020 @ 3:37pm

Lowe’s loss is Home Depo’s gain.

I can’t say that all Lowe’s provide the same level of dismal service but the incompetence on the part of the staff at the Lowe’s store located on 1604 The Queensway in Toronto is off the charts. You would think that many of their employees were actually working for Home Depot, conspiring to put Lowes out of business.
1) In the early part of June I ordered a BBQ from Lowe’s on line. 10-14 days later I received an email from Lowe’s informing me that the BBQ was ready for pickup. I drove to the above mentioned Lowe’s store, spoke to one of their “professionals” and was told they would bring it out in about 20 minutes as they were extremely busy. 40 minutes later some other “professional” came to see me to apologize for the inconvenience but that the BBQ isn’t in the store and he doesn’t know why the people at Lowe’s on-line shopping would do that. He then asked me if I wanted to keep the order for the BBQ active at which point I asked him if he would want to deal with level of incompetence and requested my money back plus a receipt,,,,, I actually had to ask for a receipt because he felt I should cancel the order on-line. 15-20 minutes later I got my receipt.

You would think I would have learned my lesson but….

2) In late July 2nd I’m back at Lowe’s (same store) for a 2nd disappointment. This time I placed an order for metal roofing panels for a small job I was doing in my back yard (project #: 633053147). On July 9th I received a call that the order is ready for pick up at the store. I went to the store on the following day; spoke to a “professional” who spoke to another “professional” over the phone. As I was listening to the convoluted conversation about the order, the customer (me) and the parts ordered I couldn’t help but wonder “all the information is on the bill of sale I just handed you”. Finally she tells me that they will bring it out to me in about 20 minutes (20 minutes must be the magic number at Lowe’s but it’s a very different 20 minutes than what any of us are used to). Half hour later I’m told that the person I was talking to is on lunch and won’t be back for an hour. As I wait for someone else to help me out I finally get the attention from another “professional” at the service desk who looks at my bill of sale, checks the screen on one of their terminals and tells me that the order is NOT in. In fact it won’t be coming in until July 16th. He suggested that their contractor probably called me to let me know they just got the order. I told him that the message clearly stated that the order was in the store to no avail. I went back home to check the message to confirm I was right about its content. I returned to Lowes with every intention of speaking to the manager and cancelling the order. I walked in by the lumber department to find that my order is on a cart with my name on it sitting by one of the cash registers. I spoke to the cashier about the incident and asked to speak to the manager. 10-15 minutes later the head cashier showed up. I asked her if I could speak to the manager to which she politely replied he’s not in the store at the moment. (Like they say in the land of my ancestors “The Fish Begins to Stink at the Head”). At this point all I could do is to politely tell her that I was sick of the incompetence with that particular store and that I was cancelling the order.

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Anonymous Coward, 16 Jul 2020 @ 7:18pm

Lowe's sucks they ripped me off for $119

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AtoZHanDee (profile), 18 Sep 2020 @ 12:30pm

Re: Re: Re: Re: Re: Re: Re: They fixed this on monday

Everybody here is missing the point. THIS HAS NOTHING TO DO WITH IN STORE, ANYTHING!!!!THE ORIGINAL COMPLAINT IS ABOUT HOW A FENCE WAS INSTALLED AND FROM WHAT I AM SEEING, IT IS YOU, THE LOWES EMPLOYEE, WHO IS BEING THE WHINEY CRY BABY AND IF ALL CUSTOMERS WERE TO BOYCOTT LOWES, FOR A WEEK, WITH NO END UN SITE, YOU MR. EMPLOYEE, WOULD BE LAID OFF, DUE TO NO MONEY TO PAY YOU!!! SO YES, WE THE CUSTOMERS DO FUND YOUR PAYCHECK AND THERE ARE A LOT MORE LEGIT, HONEST CUSTOMERS, THAT SPEND MILLIONS OF $ EVERY YEAR, THAN THE BAD ONES THAT DON'T!!! LOWES WOULDN'T BE THE BILLION $ COMPANY THAT IT IS, OTHERWISE.
LOWES CHOOSES TO ALLOW FLEXABILITY, WITH THEIR PRICES, TO THE CUSTOMER, SO AS LONG AS THEY AGREE TO, FREELY, GIVE DISCOUNTS TO THE WHINERS, YOU'RE GOING TO GET WHINERS!!!! NOT THE CUSTIMERS' FAULT!!! STORE POLICIES FAULT!!! COMPLAIN TO CORPERATE, NOT THE CUSTOMERS, CRY BABY!!!

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Friday
19:39	Important Announcement: Techdirt Is Migrating To A New Platform (0)

Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

Reader Comments

They fixed this on monday

Didn't even know!

lowes

Lowe's doesn't install anything...

What's the story here?

Re: Lowe's doesn't install anything...

This is why me and my dad...

Corporate Domain Name

look at both sides of the argument

Re: look at both sides of the argument

wow

Re: Lowe's doesn't install anything...

Sucks

Really?

Re:

Sucks Site done right?

botched installation

Re: botched installation

Re:

Re: look at both sides of the argument

free speech

Re:

All newly installed decks and fences falling down

I am a sub-contractor for Lowe's

Never stop payment

Re: Lowe's doesn't install anything...

Another Lowes victim

Re: look at both sides of the argument

Lowes Does Suck

Re: Lowe's doesn't install anything...

LOWES POOR CUSTOMER CARE

another poor customer service complaint

Re: lowes

Re: Re: Lowe's doesn't install anything...

Re: LOWES POOR CUSTOMER CARE

Re: They fixed this on monday

Poor customer service support

Re: Re:

Re:

Re: employee

Re: This is why me and my dad...

Re:

Decided Not to Post-Well sort of...

installer facts

customer service

Customer Service

Lowes sucks

Re: Lowes sucks by Teresa Allen

Re: Re: Lowe's doesn't install anything...

Lowes Hiring Methods

Re: Lowe's doesn't install anything...

Re: Re:

loews sucks

lowes

Re: This is why me and my dad...

Re: lowes

Re: They fixed this on monday

Re: Re:

Lowe's Installers!

lowes

Bad Wallpaper

Your Bad Wallpaper??

Lowe's window installer, Monroeville, PA

Re: Lowe's doesn't install anything...

Re: you are so right.

Pella

Re: Re: you are so right.

You get what you pay for.

Re: Re: They fixed this on monday

Re: lowes

Re: Lowe's doesn't install anything...

still sucks

Re: Re: look at BOTH sides of the argument- - ?!

Re: Re: They fixed this on monday

Re: LOWES POOR CUSTOMER CARE

Lowes really does SUCK

LOWES paid up-front contracts are very bad for the consumer.