Cablevision Caught Blatantly Lying To Customers About Digital TV Switch
from the don't-blame-us,-blame-the-fcc dept
As you probably have heard, in early 2009, over-the-air TV stations will no longer be broadcasting analog signals to those who receive television over-the-air (with an antenna). This is part of a necessary effort to reclaim valuable wireless spectrum that the broadcasters have held (for free) for many years, and put it to much better use. This change only impacts those who watch TV over-the-air. That means it has no impact whatsoever on anyone who receives their television via cable or satellite TV (representing the majority of TV viewers out there). Yet, this apparently didn't stop at least one cable company from claiming otherwise.Consumerist has caught Cablevision telling customers that they need to upgrade to a digital cable box by order of the FCC. This is simply untrue. Cablevision is upgrading many of its channels to digital format from analog, and those channels will no longer be available to customers who don't have a digital cable box. But, that's entirely a business decision made by Cablevision, and has absolutely nothing to do with the the FCC-mandated switch for over-the-air broadcasts. It's just that Cablevision timed this deal to coincide with all the stories about the over-the-air switch, and is using that to make people think that it's the FCC's fault. Cablevision responded to Consumerist admitting that the change has nothing to do with the FCC's mandated change -- but refused to explain why every customer support person Consumerist spoke to gave the FCC as the reason, even after they specifically went to check their training notes. It's a rather sneaky (and likely illegal) move to claim that people need to upgrade due to the FCC when the FCC has nothing to do with it.
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Filed Under: analog tv, cable, digital tv, fcc, spectrum
Companies: cablevision, fcc
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Is this an issue?
But the point was that you rent the cable box from cable vision for a small monthly fee and they replace them every couple of years, since a switch to digital cable TV reception (when it works *Cablevision Sucks*) has been flawless. Sure it cost a bit more but Cable Vision no longer has a monopoly so just choose another cable provider.
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Re: Is this an issue?
Perhaps you are out of touch with the majority of America -- but I don't have a choice. And there is still only a single-source provider of cable for almost 85% of the US. Most cities don't have multiple providers either...
... so please, don't start toting Cablevision (or any other cable providers) BS by saying that one can choose another cable provider. That's simply not true. The only option for most of us is to either pay outrageous cable fees from the only provider in town or, sign up for a mediocre dish service, or plop out the old rabbit ears... which won't be an option soon enough.
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Re: Re: Is this an issue?
Provided you have the appropriate required hardware. ;P
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Re: Re: Is this an issue?
Of the HD choices currently available, the "ol' Rabbit ears" are pretty much your best choice. ALL of the other HD sources have had enough extra compression added (to reduce their bandwidth & the "providers" to transmit more channels in the same bandwidth) that the images just suck.
If course if you don't live in a major market, you're pretty much boned. I'm lucky I live in Chicago.
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Re: Is this an issue?
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Re: Is this an issue?
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Underhanded? yes... but...
But if they need to lie to get people to rent digital cable boxes, let em do it... For an extra $2 a month you get access to more channels that you have already been "paying" for but couldn't see, anyone who doesn't have a digi-box yet needs to get scammed... Yeah I'm being a jerk, but I think that upgrading to digital cable is more of a benefit to the consumer than it is a rise in profits for the provider, but admittedly I don't know the specific pricing scheme for this company.
My local provider charges $40/mo for the expanded basic (non-digital cable).
And $50/mo for the basic digital cable (one box rental included) and the basic digital package has 60! more channels than the expanded basic non-digital service, plus a bunch of free on-demand content, menu based guide, etc...
Non-digital cable is a jip anyways :P
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Re: Underhanded? yes... but...
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Re: Re: Underhanded? yes... but...
The $10 upgrade gets you: ESPN, ESPN2, ESPN Classic, FSN Midwest, Metro Sports, Versus, Fox News Channel*, CNBC, MSNBC, ABC News Now, CNN Headline News, CNN*, TNT*, USA*, A&E, Tru TV, AMC, TBS*, Bravo, TV Land, History Channel*, Sci-Fi Channel, F/X, Spike TV, Comedy Central, E!, CMT, GAC
The N, MTV2, BET, MTV, VH1, Travel Channel, TLC, Lifetime
Lifetime Movie Network, Oxygen, Food Network*, HGTV, Nicktoons, Noggin, Nickelodeon*, Toon Disney, Disney*, Cartoon Network, KCPT Sprout, Discovery*, ABC Family, National Geographic, Hallmark Channel, Animal Planet, FamilyNet, American Life, Inspiration Network, iLifetv
TBN, EWTN, Blue Highways, Retirement Living, The Weather Channel, ESPN PPV and 48 Digital Music Channels.
Oh and 35 HD channels. *Denotes HD availability at no extra charge.
PWNT!
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Re: Re: Re: Underhanded? yes... but...
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Re: Underhanded? yes... but...
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Re: Re: Underhanded? yes... but...
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Re: Underhanded? yes... but...
Where did you get the idea that it's $2 a month?? It's $7 for the box and remote, and it's $10 a month for their iO Digital service.
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Re: Re: Underhanded? yes... but...
basic box $5/mo; Digital Box $7/mo = total increase in rental fees = $2 easy enough for ya?
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Re: Underhanded? yes... but...
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I agree that Cablevision is scum but...
We're ex-Cablevision customers for another reason (they're scum) but Cablevision has forever broadcast tv over the cable lines without requiring the use of boxes. I'm not making excuses for them, please don't be fooled, it's their own policy that ended up screwing them in the end. I'm glad.
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Re: I agree that Cablevision is scum but...
Actually, FIOS provides an analog signal as well (at least they did a few months ago). I ran several TVs off of FIOS in Long Island and they got "broadcast" service just fine. We only needed boxes for the "cable" services.
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Lack of choices
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Once again, most of you miss the point.
They're upset that they're lying about it and blaming it on the FCC instead of just saying, 'We're trying to move all customers to our digital boxes. Upgrade or lose channels. Have a nice day.'.
If you follow the link and read the letter, they don't even tell you what the pricing will be. They offer you a free time-period, and say that you'll be charged the 'then-current price' once the period expires. What a crock!
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Re: Once again, most of you miss the point.
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prices?
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Charter Isn't Supporting Digital TVs unless you pay...
They cam and set everything up for me to get the basic cable, but it wouldn't work. None of my TV's have an analog tuner - I would have to PAY $10/month for an HD box to watch my free Basic cable, which only comes in analog.
There are 4 local networks plus PBS I WAS able to get over rabbit ear antennas on my old analog TV's. Unfortunately I can only get ONE of them in HD over the air - there is a hill between me and the towers for the other 4 channels, so I am S.O.L. and have no choice but to pay for local channels now. In fact there is a huge swath of my town that is unable to get those 4 channels because of a hill between us and the towers 35 miles away.
The FCC may have mandated the switch, but they did not force the stations to provide a signal to everyone that got one before. Digital does not have the range and does not do well with natural obstacles like hills. So starting next year 1/3rd of my town of 15,000 people will only be able to watch one over the air television channel, unless they pay Charter $10/month for a 'box' as they intend to keep their analog signal for their wired customers.
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One channel vs 100 channels.
I watch sports and the History channel ... I am just stupid and pay a lot for stuff I don't want. A choice of one channel would save me cash.
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Waahh, the cable companie's plausable excuse is really a lie, I'm gonna cry about it...
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Re: Waahh, the cable companie's plausable excuse is really a lie, I'm gonna cry about it...
Yikes.
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Re: Re: Waahh, the cable companie's plausable excuse is really a lie, I'm gonna cry about it...
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Re: Re: Re: Waahh, the cable companie's plausable excuse is really a lie, I'm gonna cry about it...
Sounds like a common crook.
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Re: Re: Re: Re: Waahh, the cable companie's plausable excuse is really a lie, I'm gonna cry about it...
You all need to learn the difference between reality and ideology. Last I checked we were talking about reality.
Ideology at this point would involve thinking about ways of changing this system rather than just lamenting about it:
"It's a sad commentary on our society that so many people are used to a world where lies are such a normal part of the fabric of that society that they just completely miss that point. In fact, many of them probably see absolutely wrong with it. I would be very surprised if Cablevision winds up facing any criminal fraud charges whatsoever over this. "
-Go cry emo kid.
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Perp-walk
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Sorry for the trolliness...
1. The cable company could have just said: "We're forcing all of our subscribers to go digital cuz we don't want to have to scan-convert all these soon-to-be digital only feeds for you stingy antiquated bastards".
2. It seems silly to me to cry foul over a cable company miss-representing its reasoning for wanting users to upgrade, then becoming indignant when people think you suffer from legality OCD, when there are MUCH BIGGER fish to fry when it comes to corporate fraud (Haliburton anyone?). Cuz I'm sure this cable company has made BILLIONS since this "ad campaign" went into effect...
3. Whatever happened to personal responsibility? Or specifically in this case being an "informed consumer" if you cable company sends you a letter saying: "Hey you have to change your service with us because (insert reason x here)." You should look into the reason they provided, and don't do anything until you are sure 1) is it an improvement? 2) Is it really required? 3) What are the real costs involved in this? Until you can answer those three questions don't sign anything, don't agree to anything, call them and give them a verbal berating until they can provide you with those answers... If it turns out they are full of $#!7 or they are jacking their prices more than you want to pay, dump their asses and switch to sat-TV.
I understand that the cable company is lying, and yes it is a stupid thing to lie about, but they could have just said "Hey rates are going up ALOT, and you all have to rent these digital boxes now... deal with it". People don't have much of a choice either way.
So now we play the waiting game to see how long it takes someone to sue this company for punitive damages because "they lied to poor-widdle me, they scammed me out of $10, so now I need $10,000 to cover the pain and anguish."
(I am obviously kidding) But WTF with the trigger-finger calls for litigation? Just raise a stink till they apologize and move on...
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Re: Sorry for the trolliness...
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Re: Re: Sorry for the trolliness...
That's what I thought douchebag!
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Re: Re: Re: Sorry for the trolliness...
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Big fat double standard.
responsible for himself, his choice and his actions.
Regardless of what illegal or unethical shenaigans
companies try to pull, they are given a free pass just
because "people should be responsible for themselves"?
That's utter nonsense. Corporations should be held
responsible to the same level any indivdual would be
for a lesser degree of fraud.
Nevermind the tort litigation, just plain arrest someone.
Don't like greedy ambulance chasers? Fine, then replace them with ambitious, career minded ADAs. Letting people (real or otherwise) off the hook just isn't the answer.
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You take the high road, and I'll think you're a chode (sung)
Either that or some idiot mid-management guy didn't want to publish any legitimate reasons for price hikes/policy changes, so they just scapegoated the digital changeover.
Either way it was surely a masterful conspiracy, reaping billions for the underhanded cabal; involving no less than the CIA, Haliburton, Al Qaeda and Regan's reanimated evil corpse, oh, and Bigfoot too! ;)
I repeat: BFD?
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BrightHouse (TW) doing the same thing
Fortunately, they love the DVR (mostly using it to record Jeopardy and Wheel of Fortune during dinner).
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grey area
However If they pushed the digital cable box and then charged, yea Id prolly say that was illegal in more then one way.
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Illegal?
Sure, they're lying.
But what law are they breaking? Is it a "deceptive act or practice" within the meaning of 15 U.S.C. 45?
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Re: Illegal?
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Clarification needed here.
Mike, you best get ready to do some follow-up with this because the statement above is not entirely accurate.
There are two types of cable boxes out there: analog and digital. Many analog cable boxes do not support digital signals which means the cable company must convert the signal before being sent out over cable in analog form.
This is where the breakdown occurs, because most cable companies still broadcast in analog. If one is to read the FCC mandate accurately, it means cable companies will need to broadcast in digital.
This means cable companies will need to replace set-top boxes to support the digital signal and have it convert the signal. In fact, we just received notice from our cable company stating all non-HD receivers will be replaced by the end of the year for the "changeover". Coincidentally enough, our cable bill just went up.
I'm sure many other cable companies out there are doing the same thing, including Cablevision (misleading, maybe, but possibly necessary).
Now, if you really want to see a crime of greed, walk into any Best Buy store and start talking about HD. It appears these idiots believe the FCC said all stations have to be in HD, which requires an HDTV, which is definitely not true.
It's the entertainment industry pushing HD, not the FCC. Their only requirement is the signal be digital.
And finally, does any one here even watch TV? Get off of youtube and watch a few of these commercials. Most of them all use "FCC" in its broadcast, pushing further the notion this is the FCC's fault.
Fault? Mandate? You decide.
I've been trying to educate people on this for over a year now and it's not as easy as it seems.
When it comes to technology, sheople are really, really ignorant of it.
(insert blinking 12:00 here)
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Re: Clarification needed here.
I think you need to provide something to back that up, otherwise I'm calling bullshit.
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cablevisionmustdie.com
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Re: cablevisionmustdie.com
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Re: Re: cablevisionmustdie.com
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Re: Re: Re: cablevisionmustdie.com
I was told very specifically that this was "bandwidth reclamation" and that by taking the analog channels away, it was allowing them to offer even more full digital channels.
Sure, it sucks for people who think they deserve to have 300 TVs in their house hooked up for free with one cable connection, but that's not the way the business works anymore. All companies are now charging PER TV. Including everyone's "beloved" FIOS. I wish people would get the facts straight before flipping out and calling a company out on trying to make a buck and stay competitive (by allowing more channels on the service)
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They still lie now
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cablevision, 11 removed channels, new fees
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only $7 !!
cablevision said i had to have IO ($10/mo) to have HD channels, and i had to get a special cable box from them to decode the channels that is $15/mo, (12-box, 2-remote 1-decoder card)
so i'm having to pay $25/mo extra for hd channels
does anyone know how to get this $7/mo box? that'd save me $18/mo
(the cablevision customer support told me they never heard of it)
i'd really appreciate it if someone was able to get me info on how to save the money
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cablevision sucking me dry!
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Cablevision's Same slime lie
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UNBELIEVABLE
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Dolan has to pay for Newsday somehow.
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I was livid, and called them up...and they told me the same blatant lie that "it was the individual channel's decision, the individual channel was upgrading to digital, and Cablevision had no choice in the matter." A BLATANT LIE!
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Re: Posts by BlowURmindBowel
You need to get yourself a hobby or a job, pal, along with a halfway decent personality with which you start relating to people with some semblance of respect, patience and kindness... Otherwise, you'll more than likely have your head handed to you, one of these days...
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no
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It's a lie that nothing will change with cable TV
Many who have cable have had a single cable box used ONLY for watching pay, premium and digital content. In our home, most of the time it is tuned to digital music that is distributed around the house while TVs, computer TV cards, DVRs, and old VCRs are connected directly to the cable and receive about 80 analog channels. This allows watching and/or recording multiple channels simultaneously.
Because the cable companies are converting the 80 or so analog channels to digital, this will no longer be the case. In my home, to get the same service we have now, we would require seven additional cable boxes and the added complication of additional remote controls, assuming we could get additional cable boxes each with different remote control codes. It is a going backward having to deal with this.
My blood boils every time I read the hundreds of articles that say, "if you have cable or satellite TV, nothing will change". Liars!!!!!
Finally the real story is coming out, such as this quote from an AP article today
"Dooner also said Comcast expects to move the majority of its analog television channels to digital in most markets by early 2010. The Philadelphia-based company had set a goal of reclaiming analog bandwidth in 20 percent of its markets this year."
http://news.yahoo.com/s/ap/20080605/ap_on_hi_te/comcast_internet_speeds_4
That means there will no longer be any analog signals in the cable and every analog device will need a cable box to get content. What a pain.
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blocked channels
learning Channel, A & E can not be viewed without the "IO digital cable box". They have not been moved to IO channel lineup. This is just a nasty way to force customers to pay an extra monthly fee to the outrageous fees.
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Cablevision -- Liar
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Cablevision - scam
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Cablevision
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Not an Excuse, Just Reasoning
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== help ?? information ??
Now it's almost $60 a month for the Family Package and it has not been that many years. I myself watch little TV but pay for it for other family members.
(I live in hilly location. Nothing TV comes in without cable, etc.)
I keep getting less and less channels. Once HBO was part of the package.
I am now just using analog tv's and their built in tuners.
ok--less and less channels ?? I actually have to pay $6.50 more a month for THEIR box to see what I used to ??
If I bought a HDTV capable TV today would it allow me to see anything I lost ?? Also those HDTV boxes sold with that $40 rebate ??
It just seems a sneaky way at a rate hike. I end up seeing no channels unless I pay $6.50 more for THEIR box.(Cablevision)
I am aware of the HDTV conversion nationwide.--but Cablevision is giving you NO CHANNELS unless you rent THEIR BOX ??
I think all new TV's are HDTV capable (even though resolution might be the same in say a 13in TV)
Buy one and still have to rent a Cablevision box ??
Family Package reduced to _____________________
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cable
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cablevision is THE BEST
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WTF???
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1 cable box
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cable box
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Another Cablevision "False Advertisement"
this link if copied and paste gives details about the 240= channels you recieve as a current customer for the io package . I am getting less channels and was lied to by Cablevision employees . I was not allowed to talk to a Supervisor from the Rockland Cablevision . And I was told I was wrong that it is not False Advertising by the Kim,Evan,and Lamont at the Long Island Call Center . It seems I may have to switch over to Verizon and their Direc TV Choice for $29.99 if this issue is not resolved . The reception will not be as good , but atleast I will be satisfied knowing I am not lied too .
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Another Cablevision "False Advertisement"
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cablevision
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Re: cablevision
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Switch!
I couldn't yell at the customer representative but I asked her to let cablevision know I am looking at switching. I told her to add that I have no idea how far cablevision will go by stripping away channels and I will not pay the $6.95 to get a box. I'd also have to pay $10/month (now) to record. Total cost for maintaining cablevision with our current ability is $17/month in an economy that cannot sustain this.
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Cablevision
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Cable box
As others have noted, this is one more example of Cablevision taking advantage of consumer lack of technical sophistication to bamboozle. When you call and inquire they raise the deceitful stakes by outright lying or doubletalk and get quite annoyed when you call them on their deceit.
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cable box
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cablevision
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WARNING Profit-Seeking Plan targets Seniors
However I then learned that my 86 year old neighbor was recently "required to get a box" as she too suddenly found a BLUE SCREEN in lieu of her regular Lifetime programming. She explained she had to learn how to use the big new remote, but was now able to get a lot of channels. Within days she received her new bill in the mail- (I assumed there should be a scandalous $7- $8 dollar increase) - The monthly total: more than $168! No doubt preying on the elderly, rather than simply suggesting that my neighbor sign up to rent a new box, they push her into THE TRIPLE PLAY UPGRADE. The gentleman showed up, never even entered the house, placed a tag on the outdoor box (as she was already a subscriber) and then apparently explained that he would need to go up on the pole to install the new phone line?? at this point she said "No thank you - please take that off, I dont need a new phone line, sir" and he said he would go to the truck and remove that for her. SHE HAS NO COMPUTER, NO NEW PORTS TO EVEN HOOK INTO A COMPUTER. SHE HAS ONE CORDED PHONE, AND NOW PROBABLY HAS TWO SEPARATE PHONE LINES, AS SHE WASNT PLANNING TO CANCEL HER VERIZON ACCOUNT. And with two rooms in the home and two rather televisions, she only has ONE box so the second room STILL HAS BLUE SCREENS! This makes me SICK! (Oh, plus she was also charged the FULL $40 service installation fee - to have Cablevision basically DELIVER a box.) Now, I am left trying to figure out how I might be able to help reverse the extreme damage which was already done, and hopefully find a way to revert her to the minimum cable coverage without any additional service/cancellation fees. WHY DO I NOT BELIEVE THAT THESE EXTRA DOLLARS ARE EVEN VITAL TO THE DAY TO DAY RUNNING of THIS COMPANY?
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Call Cablevision to get $29.99 Family Basic with out triple play
We are instead doing Verizon's triple play(includes DirecTV). Directv gives $21 off per month for a year, an extra $6 off from Verizon for Directv(deal continues on after a year) another $100 off because we got referral from my in-laws, and also a $150 gift card from Verizon. You still have to sign on for a 2 year contract. The package I am getting, has over 200 channels, a free DVR with DVR service and I am also paying for three receiver boxes. If you spread all these savings over a 24 month contract, the price per month comes out to $51.99 with all taxes and fees.
If I stay with cablevision and get their $29.99 deal and add on the cost of the cable boxes, and another $5 fee, I will be paying over $58 a month. Not worth it!!!!!!!! I pay less and get more with Directv.
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Cablevision Sucks
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Not $2, not $5, not $6... how much is a box?
The box rental is $6.51, the remote is $.24, and the "Additional Outlet Premium Fee" for connecting the box to the network is $1.50.
$8.25 per month.
I already have one HD-DVR and one HD converter. Cablevision has essentially told me it will cost an additional 21% ($24.75/mo over my current $117.19) to recoup the programming I used to have prior to May 1st.
As a regulated monopoly, did my local franchise give informed consent to this rate increase? Did the FCC?
Piss on them. I can get over 20 broadcast HDTV channels off the air. I'll take your or Verizon's Internet for ~$50/month and watch free TV, subscribe to NetFlix for movies, and use my cell phone and MagicJack for voice. In a year wind up saving $600 -- enough for a nice 3-night holiday in someplace warm this winter (where I can watch pay TV for free).
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Cable eliminates apprx 15 channel with no rebate
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Cablevision lies about channel stripping
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SO EFFIN PISSED
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GAC Network TV
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Cablevision
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New claims from Cablevision
I find this action very objectionable and wish that I could do something about it. Even though they offer free cable boxes for one year, it's just their way of obtaining more income after that free year!
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fffdd
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LOL
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Cablevision Caught Blatantly Lying To Customers About Digital TV Switch
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CABLEVISION PLAYS GAME FOR MONEY!
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