Is Voicemail The Next Thing To Fade Away?
from the moving-forward dept
I've noticed something recently: I rarely listen to voicemails anymore. If I know who called, I can simply call them back, or get in touch with them through other means. The whole process of calling in to my phone and actually listening to the voicemail is quite a pain -- and I've actually found myself annoyed when I felt the need to actually listen to voicemail. Apparently, I'm not alone. The NY Times is noting that many people are tiring of voicemail, noting that other options are a lot more efficient and effective for leaving messages for people. And it's not just anecdotal. The NY Times report above quotes a study that found over 30% of voicemails "linger unheard for three days or longer." Of course, some of that annoyance may be the user interface for traditional voicemail -- dialing in, listening to each message, remembering which button to press to delete... Newer visual voicemail solutions, like those found on the iPhone, may alleviate some of the pain. In fact, in a separate study that basically states the obvious, most people preferred visual voicemail over traditional voicemail.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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Filed Under: communications, voicemail
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My voicemail is email..
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Re: My voicemail is email..
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Re: Re: My voicemail is email..
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Re: Re: My voicemail is email..
I actually have a hodge-podge of different VM services at this point, and the one I like the very least is T-Mobile's pathetic excuse for VM. YouMail has better integration with the G1 that GrandCentral, but now that Google has taken over GrandCentral, I expect that to change.
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www.chl-tx.com (Thanks, BHO, for the fantastic stimulus you gave my business!)
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Re: Re: Re: My voicemail is email..
Google took over GrandCentral over two years ago. The first thing they did was to start taking away features, so I wouldn't hold my breath if I were you.
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Re: My voicemail is email..
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Callwave
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Re: Callwave
I think the majority retrieve messages the same way.
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Re: Callwave
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Re: Callwave
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Was this not always a con?
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Re: Was this not always a con?
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Callwave (Redux)
1. The Vista sidebar gadget already mentioned by Mike
2. A small app that you can download that displays recent voicemails, the caller ID, and even lets you interrupt voicemails being left for you by unwanted callers (or allows you to interrupt voicemails being left if the call is urgent)
3. Email's the MP3 of the voicemail to you. There's a transcript of the voicemail in the email subject line.
4. Traditional from-your-phone access
5. Text message caller ID and message transcript
6. Web interface
7. Works with multiple phones - not just your mobile
And the sweet thing is that all these work together at the same time. I get a high volume of phone calls (and subsequently voicemail) in my line of work. Callwave has been a lifesaver.
But enough about Callwave. Back to the subject...
Most people I talk to would agree with the NY Times article. Traditional voicemail is cumbersome and clunky. It seems to be a pretty common practice, at least amongst people I know, to miss calls intentionally for one reason or another. Whether you know the caller and why they're calling, or you're in the middle of something important, or maybe it's just someone you prefer not to talk to, people seem to know that they're missing a call when the call goes to voicemail.
With tools like unified messaging and visual voicemail now easily available, it almost feels archaic to have to dial in to a phone system, enter a password, listen to a soulless voice announcing your calls in chronological order, and then having to interact with your voicemail via dial-pad. If it's available to them, most people so seem to prefer something far more elegant. I, for one, don't think I can ever go back to traditional voicemail.
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I have Visual Voice Mail
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Unified Messaging FTW
And all my wishes will come true, when purple pigs fly to the moon. Mobile carriers don't want to pay what it would cost to develop these types of features, because they don't see a way to charge me each time I use them. Nobody else can make much headway without their cooperation. Maybe some Android developer will come up with some of this stuff. Be interesting to see if it would be allowed to stay in the marketplace.
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Re: Unified Messaging FTW
Check it out. I use it now and it's pretty awesome. (There are some things I'd change, of course)
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Everyone hates the phone co
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The only time you should leave a message is when it's an emergency or when the recipient asked you to leave a message. "Hey, what's figures on that Harley contract?"
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:)
Callwave, huh? I'll look into that one. Sounds like a nice tool to use.
I should now update my VM to the following:
"Thanks for calling but I'm unavailable to take your call. No need to leave a message, as my caller ID informed me you tried. I'll get back to you as soon as I can."
Beep.
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Re: :)
The callee is then usually curious enough to see who'se calling to take the call. Indeed (unfortunately) many if not most TM calls either have caller-id's disabled, or transmitting false or fictitious phone numbers anyway.
VRP
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voice mail is out
Someone pointed out that often there is no need to leave a message. I do this all the time: I will call, wait for voice mail and hang up knowing they have my caller ID. It saves me time having to leave a message I wouldn't listen to, so it saves them time not listening to it.
I wish I could turn my voice mail off. My wife gets mad at me when I don't get her messages. I keep telling her not to lave me any messages!
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Re: voice mail is out
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Voicemail will never go away
With voicemail you can hear the tone of the message being delivered. That is why I like it. This is often lost through written communications. That is why the human voice (live connect, voicemail) will always have a place in the way people communicate and will remain and work in unison with email, text messaging, etc.
Using all forms of communications efficiently to fit the need at the time, is the trend in technology. Voicemail technology will continue to become smarter to fulfill its communication niche that it has established over the years.
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I thought it was just me!
If it wasn't for my cell provider's hold times, i'd call and have voicemail removed. But until i decide to sit through that, these voicemails will sit there unheard. The icons been there for 2 weeks, i wonder how many i have...
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Re: I thought it was just me!
I hate calling into the damn voice mail servers. I hate having to change my stupid password every 60 days. I hate having to listen to the message before deleting it, 3 -3 FTW. I hate seeing the stupid red light telling me I am ignoring someones stupid voice mail message. Personally I wish that our voice mail system was as smart as the voice mail system on my iphone.
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Network phones
I'll agree that the voice will never go away, but the practice of recording voice messages and listening to them at a later time probably will. The recorded message rarely conveys more information that "call me." It takes more time to compose and hear it than it's worth.
We recently got network phones at the office. Voice messages go to email, so we can listen to them on any .wav player. Much better. Even better is the caller ID makes most of them unnecessary. When you come back from lunch you see who called and you call them back. It's only a waste of time to have to listen to the message. Most everyone has figured that out now.
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Not for me.
I'd also much rather check it from my phone than from my computer. The interface is a little clunky, sure (which is probably where the annoyance factor of voicemail comes in, having to listen to the voice read off the message details and the list of commands in that mechanical, halting voice over and over again), but it's always been harder for me to hear a voice conversation over a computer. Usually because I have the volume set to listen to background music, and I have to adjust it to hear voice clearly, pause my music, plug in a headset, etc. It's just easier to pick up the already-preconfigured telephone handset.
I still get as many phone calls as emails, so in my contact circle, there hasn't been a total shift from voice to text. Cell phone text messages, I don't even accept, not at 20¢ per message (and I'm not paying $5/month/line to avoid paying 20¢/message, partially because I'm cheap but mostly because I'm annoyed).
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Re: Not for me.
What annoys me is people who don't check their voice mail. If you're not going to listen to your voice mail, your greeting should be, "Hi, this is . I don't check my messages, so don't bother." That would save me from leaving a message that I then have to repeat when the person calls me back without listening to the message.
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Vonage
Lots of free features for $25/month unlimited calling.
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So true
Thanks for sharing your insight :)
Ryan
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Just convert it to text
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Re: Just convert it to text
But voice mails, to be effective, really need to be little more than a call-back reminder or short message. The rest should go in email, SMS, or whatever else.
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Re: Just convert it to text
1. No svc warranty. All these gadgets, programs, and svcs are by start-up companies that are subject to fail and shut down at any time w/o notice OR they're by companies not offering any support. (800 numbers going to automated abuse machines telling you how important your call is neither support nor service -- just another means to waste your time.)
2. There's neither computer nor internet svc available in most rural areas -- some 80% of the NA continent. Indeed most such [rural] areas don't even have cel svc available!
Anyone with three cents worth of intelligence can enlarge the foregoing list SUBSTANTIALLY.
VRP
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Voicemail = Bad
My home phone has a digital answering machine. I can't be bothered to check the messages. I usually get to them on the weekend.
My mobile phone has the typical slow-access IVR interface, so I tend to not check those messages either. I do use the Caller ID and missed call notifications. About once a week, I'll get time to actually dial in and erase the messages.
That doesn't make me the best communicator, but hey, there's email. Send me email, I'll get back to you. When I call someone, and they don't answer, I hang up and type out an email or SMS. If the conversation is going to be asynchronous, then let's use an asynchronous medium.
Agreed. In the era of ubiquitous email, SMS, IM, and twitter, VoiceMail is slow, out of step, and old-fashioned. That's why so many tools are popping up like Vonage, Callwave, and Google Voice - all of which convert voicemail to something more useful.
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Voicemail to email
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best solution
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Hey, I think Voicemail still has its uses!
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A simple answering machine won't cost us $10.00 extra per month, doesn't require a 6-digit password or a lengthy setup, and IT WON'T AUDIT OUR MESSAGES. The age of privacy is over, but this is one thing we can control.
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