Verizon Wanted To Charge $3.50 To Pay Your Bill... Just Kidding
from the for-now... dept
Last week, Verizon got some attention for plans to charge customers $3.50 to pay their bill if they paid by credit card or debit card. From an industry that specializes in ridiculous made-up fees, even this seemed beyond ridiculous. Given the consumer outcry about this, days later, Verizon decided it was just kidding about the charge, and that "this charge will not take place as scheduled." Of course, that sounds like it's just waiting for another chance to introduce it when people aren't paying as much attention.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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We're considering action against my wife's university due to their policy of charging 3% more for CC payment. I imagine they're collecting millions in "fees" and I'd also bet their discount rate isn't 3%, it's more likely sub 2%. We just haven't had time yet to contact consumer affairs and the state AG.
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Simple
Note: Article doesn't apply to mobile phones. Don't be confused; they were only going to do this to their landline, DSL, and FiOS customers.
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There are fees specifically for accepting credit cards that don't apply to e.g. e-checks. My university refuses to accept Visa because there's an extra fee for them that they can't pass on to the card owner; they would have to charge all users equally for the Visa fees, which is unfair.
Of course, if they're covering the CC fees they should also lower the prices for people who pay in other ways. This way they're just getting more profits.
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They were kidding about kidding
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The big question
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Re: They were kidding about kidding
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Actually, my power company already does this
Sucks, but beats having to do one of those with the waste of time, etc...
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This is new?
Our City Water - 10% of bill
I'm used to it by now. I think I plunk down at least $20 a month in these 'fees to pay my bill'.
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Re: Re: They were kidding about kidding
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They lost one fee and subsitute another ... how typical ..
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Re: Re: Re: They were kidding about kidding
Among many shady quirks of this setup is the fact that Verizon claims you can pay your bill 24/7 by phone, which is technically true. However, you need to know your balance owed when you call (or are transferred to) the phone bill paying service, because that service doesn't know your account balance.
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If you want to pay be credit card, you have to pony up another $3.50 or $4.50 (I forget, I won't do that).
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Re: Actually, my power company already does this
My rent is even worse. If I pay that over the phone (the only way to pay credit card... debit can be paid on the website) they charge over $25 'convenience' fee. And, incidently, they must use a customer-facing input system because they couldn't complete the transaction without my CID off the back.
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It took the call rep and their managers about 15 minutes to decide to credit my account to nearly $20 in voice mail checking fees. BTW: My account does clearly state that checking my voice mail is free from my cell phone.
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Real reason
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Meh
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They will probably..
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Re: Malware?
Yes, we've been looking into these claims. In the future, please use the contact us link above to send in such reports (or alert us via Twitter), so as not to post off-topic comments on a thread.
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Can't afford to pay the entire 12 month policy at once? That's OK, we'll split it up monthly and charge you a fee for that.
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I guess today the stores have more power in this struggle because I see it in quite a few places. Guess the stores just said "fine, pull the account"
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Re: Re: Re: They were kidding about kidding
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What payment method do they want you to use? Cheques?
Come join the 21st Century.
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not a surprise
FOURTEEN frickin' dollars!
That's outrageous in anybody's book.
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Enough of this nickle-and-dime crap
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130 1/2 Garhart Lane
In return for this injustice, I make them send me a paper bill anyhoo. Phooey on them...and their stinkin' fees!
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