With Google Fiber On The Way, AT&T Fiber Customers Receive Free Boost To Connection Only 976 Mbps Slower Than Google's Connection

from the loosening-the-artificial-cap dept

Thu, Apr 11th 2013 2:45pm — Tim Cushing

With the threat of Google's fiber expansion making real competition a reality in some markets (rather than the perceived competition where multiple cablecos and ISPs offer middling service while offering small discounts or limited time price breaks), AT&T is now being forced to upgrade its existing service in the affected area, or at least, to pay it some lip service. Its press release following the news read more like a Bart Simpson quote: "We can't promise to try. But we'll try to try."

It appears AT&T is actually doing at least a little something for its existing fiber customers in Austin. Austin members of the DSLReports boards are reporting that AT&T has removed the governor (or loosened it, anyway) on its fiber connections, bumping the speed up to nearly 2.5% of Google's offering.

I called to cancel U-Verse because Time Warner offers Docsis 3.0 speeds for far cheaper in the Austin area. Uverse told me that select FTTH customers can now get 24/3 instead of the previous cap of 18/1.5. They just have to send a "special" technican to upgrade my equipment. I am letting them come and try because I don't believe it.

Why aren't these fiber customers already enjoying vastly improved speeds over other U-Verse subscribers? Why has it taken the threat of a real competitor to remove the artificial cap AT&T installed? Apparently, it's because AT&T wants to treat all of its customers fairly and ensure they receive the same lousy connection speed.

While AT&T took the cheaper route when upgrading portions of their network to fiber to the node, the company has historically offered fiber to the home to a few locations (less than a few hundred thousand), primarily in upscale housing developments. While those lines are capable of significantly higher speeds, AT&T has traditionally capped those users at the same speed as other U-Verse users. The company told me in 2007 this was to create a "more consistent experience."

Consistent under-performance is consistent.

That means you have users on cutting-edge fiber infrastructure, in some places seeing downstream speeds of just 6 Mbps -- and upstream speeds of just 1.5 Mbps.

So, while this speed bump may be appreciated, it is long overdue. The fact is fiber customers should have surpassed 24/3 a long time ago, rather than making do with a small, tossed off bit of faux largesse from AT&T. An incremental boost like this, especially on a fiber connection, isn't going to be enough to keep AT&T customers from lining up for Google Fiber. Even if AT&T begins making more aggressive moves, it's highly doubtful its customers believe it will ever match Google's connection speed. As Karl Bode says:

Given these past speed issues, this is why most AT&T customers will believe 1 Gbps only when it's up and running.

Exactly. Time Warner Cable, facing direct competition from Google Fiber, flat out stated there was no demand for this connection speed and that it would certainly be happy to provide 1Gbps connection should anyone prove they actually needed it. Translation: probably never. AT&T's slippery press release "nailed down" pretty much the same approximate timeframe. It's clear competition will have some positive effect for those in the covered areas. I'm sure TWC and AT&T are both happy a nationwide Google expansion would be prohibitively expensive, allowing them to continue providing subpar connection speeds and terrible customer service.

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team

Filed Under: austin, broadband speeds, competition, fiber
Companies: at&t, google

55 Comments

If you liked this post, you may also be interested in...

Reader Comments

The First Word

“

They should do Kickstarters by area. Let the people pay for them to roll it out to them.

—Anonymous Coward

”

Subscribe: RSS

View by: Time | Thread

Akari Mizunashi (profile), 11 Apr 2013 @ 12:21pm

Ah, but it was also prohibitively expensive for AT&T to lay its land lines years ago. Granted, The Man stepped and threw the company against the wall to break it into pieces, but it should realize the implications of "expense" is relative when everyone else is paying the bills to lay it.

Or do these idiotic companies really believe Google is a telco?

Heh. Let them wallow in their own pity when their customer base drops.

Now, if only Google would hit central Indiana, I'd be set.
[ link to this | view in thread ]
Ninja (profile), 11 Apr 2013 @ 12:48pm

Re:
I'd love to see Google step in and start offering dirty cheap blazing fast connections. It doesn't have to be free. All of us know there are SOME costs to operate such a network. But we all know it's NOT what the telcos tell us.

I'm kind of wary when I see Google trying to hug the entire world sticking their noses in whatever business their ethereal collective wills see fit. However truth to be said they made players in the areas they entered move their fat arses and actually compete. And that's beneficial, no doubts.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 2:49pm

Its AT&T freaking out they might loose out in this area. Really wish google could roll it out faster and scare ISP's around the US to improve.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 2:52pm

"I'm sure TWC and AT&T are both happy a nationwide Google expansion would be prohibitively expensive, allowing them to continue providing subpar connection speeds and terrible customer service. "
The internet itself was once prohibitively expensive, but it sure didn't stay that way, and a nationwide Google fiber expansion won't stay that way forever. So, let the TWCs and the AT&Ts of the world rest on their laurels. We'll see how uncomfortable that seat gets.
[ link to this | view in thread ]
Jeffrey Nonken (profile), 11 Apr 2013 @ 3:05pm

I've said it before, I'll say it again: if Google shows up in my neighborhood with this option, I'll drop Uverse like a hot rock. (My only other choice, if you want to call it "choice", is Comcast.) I doubt AT&T will convince me to stick around with their pathetic mediocre too-little, too-late upgrade offers.

Hey Google! Over here! Yo!
[ link to this | view in thread ]
saulgoode (profile), 11 Apr 2013 @ 3:07pm

One does not even need to have fiber available for this arbitrary limitation to impact them. The U-verse network cabling supports about 60Mbps, but over 50Mbps is dedicated to TV service. There is no option available to get the full bandwidth available, even if the customer is willing to sacrifice television service and pay for the "additional" network bandwidth.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 3:19pm

Will the ISP's try to hide behind exclusive aggreements?
My rental townhome has an exclusive deal with Cox Cable here in Las Vegas. Meaning Cox is the only service provider that can hook up to the house cabling. I have a coax cable running through the house along the floorboards and over door jambs from the DirecTv dish. If I can get 1 gig internet I'll put up with another cable running through the house.
[ link to this | view in thread ]
silverscarcat (profile), 11 Apr 2013 @ 3:20pm

I would like my broadband to be a bit faster, but I know that they're working on it, they announced last year that they're moving up to 100 mbps dl from 50 mbps, so, they're still way ahead of most of the rest of the country.
[ link to this | view in thread ]
PRMan, 11 Apr 2013 @ 3:24pm

Re:
TimeWarner changed me to 35Mbps some time ago without telling me. Now, granted, that's a long way from 1000, but I'm not even paying more and they just did it.

And the TW rep is right. I can't fill a 35 if I try, no matter what I do. The other side is always the bottleneck.
[ link to this | view in thread ]
PRMan, 11 Apr 2013 @ 3:25pm

Re: Re:
Since they've raised me from 6 to 10 to 20 to 35 in the past, I have confidence that they'll do it again.
[ link to this | view in thread ]
el_segfaulto (profile), 11 Apr 2013 @ 3:31pm

Re: Re:
The problem is that the advertised speed is megabit while our operating systems use Mebibytes [2^20] (compared to the Megabytes [10^6] of hard drive manufacturers). Your 35Mbps connection is about 4.5 MiBps. That is enough to stream a reasonably HD movie from Netflix, but if you have somebody else in the house wanting to stream, play an online game, or browse in a snappy matter you'll be out of luck. I have 50 Mbps service with Charter and am actually pretty pleased with it. But saying that you'll never peg a high-speed connection is just showing a lack of imagination.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 3:33pm

These telcos and cable companies are just plain insulting. They don't want to offer 1gb speeds to their customers because the prices they would insist on charging for it aren't what their customers would be willing (or maybe even able) to pay.

Verizon offers 300mb service is some locations and it costs hundreds of dollars per month to get it. Here comes Google offering 1gb symmetric service for $70. There's no way that any of these incumbent players want to come anywhere close to Google's price. And, due to the lack of competition in most areas, they don't have to compete on price. They are free to gouge as much as they want with little recourse for consumers to opt for anything better.

I'm interested to see just what transpires in KC and TX, once Google Fiber has been (mostly) rolled out and how the incumbents are handling the competition.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 3:34pm

I have a few thoughts on this whole AT&T response to Google Fiber.

First, it's insulting to the public that they're only making a play for benefits, after Google threatened their market.
Second, if they truly cared about their customers first, there are tens of thousands of different markets they could roll out Gigabit Fiber that Google has no presence in.
Third, if Google hadn't started their Gigabit Fiber initiative and the ISP oligopoly was allowed to continue, how long do you think it would be before they were complaining about usage exceeding their bandwidth and start taking measures to switch to data cap models like the wireless carriers have already adopted?
Fourth, where the hell is the FCC? Shouldn't they be slapping these companies around?
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 3:37pm

Re:
I'd wager there are very few people who would opt to stay with their current providers over Google.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 3:48pm

There's a bit of a problem though. I mean I'd be totally satisfied with a 100 megabit connection. Currently I only have a 50 megabit connection and usually my bandwidth drains very little when all 5 devices in the house are streaming video at once.
[ link to this | view in thread ]
Guido, 11 Apr 2013 @ 3:55pm

Devil's advocate
Let Google pay some attention to the same rural areas that everyone but the cable monopolies ignore, and then maybe they'll deserve some kudos. Otherwise, they're only offering their high speed service in the same type of areas that AT&T, Verizon, etc do - the affluent, higher tech areas, and then still only to select neighborhoods.

Putting it on the man? More like showing up to the country club in a Tesla and parking next to the old fart in the Bentley... meet the new boss - same as the old boss...
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 3:57pm

Re: Re: Re:
I think there is something wrong with your connect. I have 25 Mbps and 3 different roommates each with Netflix and are online gamers. We can stream 2-3 HD Netflix streams and or use online gaming without a problem. I would love to have much faster speeds but that is due to wanting to host games and need the upload to handle it. Once 5-6 people connect, my upload speed is the bottle neck.
[ link to this | view in thread ]
This comment has been flagged by the community. Click here to show it

out_of_the_blue, 11 Apr 2013 @ 4:15pm

"a nationwide Google expansion would be prohibitively expensive"
JUST AS IT WAS for prior telcos. Why do you keep trotting out this story of Google doing better with today's tech and lower prices plus subsidies by taxpayers, except that Techdirt's agenda is to promote Google?
[ link to this | view in thread ]
el_segfaulto (profile), 11 Apr 2013 @ 4:18pm

Re: Re: Re: Re:
Netflix does an amazing job with video compression, however the crux of the matter is that none of this would have been possible if the country was still on dial-up. Data transfer is like a goldfish (stick with me on this one), it tends to fill up to expand its environment.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 4:38pm

Re: Devil's advocate
They rolled out ONE city with plans to start rolling out a second city. Where they roll it out within that city is based on demand. They aren't going to roll it out in an area of the city where only one person wants it.

This is a test for now and most of what they are doing is buying up the fiber lines of other failed telcos and whatnot to get it extra cheap.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 4:41pm

Re:
In response to your third point. They already ARE complaining about usage, just look at Comcast and TWC. Comcast already has a usage cap on their internet plans and TWC has talked about instating them numerous times.

As for the FCC, money talks.
[ link to this | view in thread ]
minijedimaster (profile), 11 Apr 2013 @ 4:50pm

Re: Re: Re: Re:
Well there is bandwidth and then there is concurrent TCP connections. Never cheap out on your router. It can make or break your high speed connection in a lot of cases.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 4:53pm

Re: Re:
Bad modem throughput or bad router throughput. It's likely that when the upgraded your service they forgot to replace your modem.
[ link to this | view in thread ]
minijedimaster (profile), 11 Apr 2013 @ 5:01pm

Re: "a nationwide Google expansion would be prohibitively expensive"
Idiot. Techdirt's agenda has been and always will be to post stories for "out_of_the_blue" to comment on. People can't have a good laugh and feel better about themselves if you're not posting in the glorious fucktardedness only you can manage. Can't believe you haven't figured out this conspiracy yet! Oh that's right, the first word of this post.
[ link to this | view in thread ]
Hephaestus (profile), 11 Apr 2013 @ 5:06pm

Google could do a nationwide rollout
For google to do a nationwide rollout. They would need to do several things.

First spin off google fiber into its own private company with 20-30 billion in cash. Second create a full time table for a nationwide rollout. Third take the company public. They could raise an additional 50-90 billion (depending on the number of shares google has on the IPO) which would be enough to cover ~half the US.
[ link to this | view in thread ]
Hephaestus (profile), 11 Apr 2013 @ 5:06pm

Google could do a nationwide rollout
For google to do a nationwide rollout. They would need to do several things.

First spin off google fiber into its own private company with 20-30 billion in cash. Second create a full time table for a nationwide rollout. Third take the company public. They could raise an additional 50-90 billion (depending on the number of shares google has on the IPO) which would be enough to cover ~half the US.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 5:28pm

Isn't it just amazing how fast these old telcos can come up with better ways to provide internet all of a sudden? I mean gee, wasn't but just a year or so ago, AT&T had to have caps cause they weren't doing so well providing internet speeds.

Now that that competition comes in suddenly they can get up to the ball game and offer to provide the same services providing they can get the same breaks. Google didn't get the existing telco's breaks so how about that work out the same too? Google ought to be able to qualify for all the money the telcos got to put in fiber.

All the while, the existing telcos didn't give what they were given to assist do it in government welfare.

Yap, I think they have a right to be concerned. Not much chance that Google will show up here but if it did, I'd likely drop my present provider for it.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 5:35pm

AT&T can't afford to upgrade
We must all rise up and take pity on AT&T - they can't possibly afford to upgrade their infrastructure to compete with the likes of Google - because they've blown all their profits on executive salaries and other non-essential (read: non-customer-benefiting) bullshit for decades now.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 5:45pm

I'm from Austin. I work in the city proper and live in the suburbs. I can tell you it is a-buzzin' now. All of my techy friends and coworkers say they're going to switch if they can.

AT&T and Time Warner should both be crapping their drawers right about now.
[ link to this | view in thread ]
IronM@sk, 11 Apr 2013 @ 6:04pm

Re:
*lose
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 6:08pm

Re: "a nationwide Google expansion would be prohibitively expensive"
Except that so many techdirt stories are anti google.

Everyone has biases so why do you feel the need to attack strawmen biases?
[ link to this | view in thread ]
Bengie, 11 Apr 2013 @ 6:41pm

Re: Re:
TW traffic shapes to keep the per-connection bandwidth lower.

If you can't sustain 100Mb/s, you're doing it wrong. I get 100Mb all the time from Websites in the USA. This is why most big web-sites use CDNs.
[ link to this | view in thread ]
Jeff Rife, 11 Apr 2013 @ 6:42pm

Re: Re:
You're not trying hard enough.

Seriously, with multiple streams, it's quite easy to use 35Mbps. I've downloaded some ISOs from Microsoft TechNet and hit 20Mbps using just that one stream.

But, then, I have Verizon FiOS, where the rated speed (35/35) is always available 24/7.
[ link to this | view in thread ]
Chronno S. Trigger (profile), 11 Apr 2013 @ 6:46pm

Re: Re: "a nationwide Google expansion would be prohibitively expensive"
"Everyone has biases so why do you feel the need to attack strawmen biases?"

Because that's OoTB's bias.
[ link to this | view in thread ]
Bengie, 11 Apr 2013 @ 7:01pm

Re:
The issue is that getting everyone to 100Mb usually requires the same modern network that can already handle 1Gb.

Once you've already invested into a network that can handle 1Gb, the operations difference between 100Mb and 1Gb is moot, so why even offer 100Mb? I guess you could chop $5 off the bill to reflect the difference, but I don't see why an ISP would want to do that.
[ link to this | view in thread ]
Digitari, 11 Apr 2013 @ 7:40pm

Re:
I live in the middle of no where (west Texas) and I can download a 4 gig linux DVD in 15 minutes, when I lived in Austin 5 years ago it would take 45 minutes ( or longer )

However we have fiber because the local military base is the cyber aggressor to Dyess AFB in Abilene, otherwise I'm sure my ISP would be crap.
[ link to this | view in thread ]
DMNTD, 11 Apr 2013 @ 8:09pm

Better call someone...
It's true, I have TW in Austin. When G fiber shows up, It is going to be a guaranteed switch. They have exactly whats coming to them on the way.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 8:09pm

Re: Google could do a nationwide rollout
Taking it public would be counterproductive. They would end up in the same place as all the other telecoms because of the shareholders.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 8:10pm

They should do Kickstarters by area. Let the people pay for them to roll it out to them.
[ link to this | view in thread ]
Anonymous Coward, 11 Apr 2013 @ 8:39pm

Re:
I like that more than taxation. If you're gonna roll out better internet services on someone else's dime the payments should at least be volentary and you know, actually provide the service the (tax)payers money went to.
[ link to this | view in thread ]
Anonymous Coward, 12 Apr 2013 @ 12:40am

Re: Re:
but bullshit walks....right into the FCC offices.

Corruption laundering, indeed.
[ link to this | view in thread ]
Ninja (profile), 12 Apr 2013 @ 3:17am

Re: "a nationwide Google expansion would be prohibitively expensive"
I read the article about how expensive it would be and there are several problems with that assumption.

1- It assumes Google will roll super-high-quality fiber EVERYWHERE in the country. Current telcos have not done that despite subsides.

2- It ignores how costs scale down after the core system is up and running.

3- It ignores that just like telcos received billions of dollars in tax breaks and subsides Google may be up for a similar deal if it does a good job.

4- It assumes Google will never charge for the service anywhere.

5- It assumes Google actually gives a damn about the short-term in terms of revenue.

So there you go.
[ link to this | view in thread ]
Anonymous Coward, 12 Apr 2013 @ 3:46am

Re: Re: "a nationwide Google expansion would be prohibitively expensive"
yea right.. !!!!!
[ link to this | view in thread ]
Niall (profile), 12 Apr 2013 @ 5:06am

Re: Re:
One of the reasons that taxation is often used is that it benefits society as a whole to have decent broadband, just like it benefits society to have decent roads. But at least a Kickstarter would be a bit more accountable, hopefully.
[ link to this | view in thread ]
Josh in CharlotteNC (profile), 12 Apr 2013 @ 6:48am

Re: Re:
It doesn't have to be free. All of us know there are SOME costs to operate such a network. But we all know it's NOT what the telcos tell us.

I think this is the real threat Google fiber is to the telcos. And like all entrenched monopolies, they're mistaking the threat for something else - thinking that its only about speed or "free" access.
[ link to this | view in thread ]
ltlw0lf (profile), 12 Apr 2013 @ 7:18am

Re: Re: Re: Re: Re:
Well there is bandwidth and then there is concurrent TCP connections. Never cheap out on your router. It can make or break your high speed connection in a lot of cases.

If you have a router that limits concurrent TCP connections, then you are doing it wrong. Natural limits due to processing speed is one thing, but a router that artificially caps network connections (a lot of commercial off-the-shelf routers do,) should be slicked and have an open source firmware installed instead.

I've never had a problem, even with a 500 mHz router that I have, handling normal connections with 3 HD streams from Netflix/Hulu, games, and even running game servers. The only problem I've ever had was a stupid and "we're so awesomely bad we actually show our Darwin awards with pride" cable Internet service provider who is more interested in upselling me to a business account at ~$250/mo as a "power home user" with no bandwidth increase and no change to the "no-servers" rules instead of providing me with the service (limited unlimited service) they sold me 15 years ago.
[ link to this | view in thread ]
ltlw0lf (profile), 12 Apr 2013 @ 8:15am

Re:
These telcos and cable companies are just plain insulting. They don't want to offer 1gb speeds to their customers because the prices they would insist on charging for it aren't what their customers would be willing (or maybe even able) to pay.

I wonder if there is some collusion with the RIAA/MPAA on this. By keeping the speeds slow, it is a lot harder to download/stream stuff off of the internet.
[ link to this | view in thread ]
Anonymous Coward, 12 Apr 2013 @ 8:56am

Re:
or Sonic
[ link to this | view in thread ]
Anonymous Monkey (profile), 12 Apr 2013 @ 9:54am

Re:
THIS! ... This is SO beautiful in it's simple common sense. Too bad it has too much of that because it won't be done :/
[ link to this | view in thread ]
Anonymous Monkey (profile), 12 Apr 2013 @ 9:56am

Re: Re: Google could do a nationwide rollout
We need a 'Sad but true' button BADLY
[ link to this | view in thread ]
RyanNerd (profile), 12 Apr 2013 @ 10:22am

Re: Re: Re:
Yeah. Just like the government taking social security withholdings from my paycheck.

Because we should trust the government to wisely invest our money so that it can be returned to us with interest when we are retirement age and not go to out of control government spending.

pffffttt!!!!
[ link to this | view in thread ]
AzureSky (profile), 12 Apr 2013 @ 10:42am

Re: Re: Re:
if your service was sold to frontier DO NOT UPGRADE, they are trying to get people to change contracts/plans because they have changed the plans from sync to async, their best plan in my area went from offering 50/20 to 35/15, and there are ZERO sync plans now, (cant get 35/35)
[ link to this | view in thread ]
Greg Eames, 12 Apr 2013 @ 10:48am

Google Fiber
I live in Soith Africa and as an aside, most people can only dream of 6Mbps, but anyway.

We were told by our state owned, virtual monopoly telco, that the reason why they did not offer uncapped adsl accounts is because those people on adsl did not exceed their caps.

Need I mention the heavy penalties for doing so.

This statement of 'being willing to supply it, if people can show they need it sounds like more of the same logic.

People cannot use what they do not have.
[ link to this | view in thread ]
Rekrul, 12 Apr 2013 @ 12:51pm

U-Verse was my first broadband internet connection. I went from dialup to 3Mbps (megabits). Then I upgraded to 6, and eventually 12. I dumped AT&T a couple years ago when they officially imposed a 250GB per month usage limit on accounts, and because Cablevision offered me a better deal. Their base speed was 15Mbps and they offered me their "Boost" service free for a year, $10 afterwards, which gave me 30/5. I didn't get that speed initially, but after having someone come out to test the speed, I was given a DOCSIS 3 modem and then everything was fine.

Lately, AT&T has been trying to get me to switch. They brag about their 24Mbps service and I tell them that Cablevision offers 30Mbps. They tell me that cable is a shared line and that I won't actually get that kind of speed. I tell them that my speedtests usually register about 34Mbps. I mention the 250GB usage limit and the sales people usually tell me that there's no such policy and that it must have been because I was on the old system. I then direct them to the AT&T web site, where the limit is clearly listed. They usually have no response.
[ link to this | view in thread ]
Brian Rotert, 15 Apr 2014 @ 6:37pm

Google Fiber in Kansas City
I'm a Google Fiber customer in Kansas City, excited to dump TWC. We just purchased a different home a few blocks away and Google is telling me that "the sign up period" is closed. they can't tell me when I can "sign up" but I should check back. THis is a huge blunder, in my opinion. They are installing new service all around the KC metro and they can't take care of an existing customer? I would understand if the network wasn't built out in my new neighborhood, but that is not the case. The network exists - they are simply controlling the installation process.
[ link to this | view in thread ]