Mozilla Pretends New Firefox Ads Aren't Ads, Will Somehow Revolutionize Browsing

from the you'll-take-this-improved-user-experience-and-like-it dept

Mozilla has angered a significant chunk of the non-profit's userbase by announcing that they'll be implementing ads. More specifically, Mozilla says that the non-profit is developing something they're calling "Directory Tiles," which will present new Firefox users with sponsored thumbnails (aka ads) alongside of recommended or frequently-visited websites in the new tabs page of the browser. Visually the shift is minor; that page will go from something like this, to something more like this. It's also worth noting up front that it's a "feature" that users will be able to rather easily turn off with the push of one button.
A Mozilla blog post explains the new effort as such:
"Directory Tiles will...suggest pre-packaged content for first-time users. Some of these tile placements will be from the Mozilla ecosystem, some will be popular websites in a given geographic location, and some will be sponsored content from hand-picked partners to help support Mozilla’s pursuit of our mission. The sponsored tiles will be clearly labeled as such, while still leading to content we think users will enjoy."

The change isn't very exciting, it's not very major, and can be easily disabled. So why are a lot of Firefox users annoyed? It appears that a lot of the problems start with Mozilla being intent on refusing to call the ads what they are, while insisting the changes are somehow a great innovation in browsing. Mozilla's general counsel Denelle Dixon-Thayer, for example, tells CNET that the company is tired of being a "window into the web" -- insisting that these ads (without calling them ads) will bring more value to the end user:
"We wanted to get away from being this window into the web that doesn't bring value," to users, she said. "We looked at it from the perspective of how much value are we bringing to the user? We're not focused on bringing the most revenue into Mozilla," she said."
Mozilla VP Darren Herman takes things a step further by insisting that previously Firefox was a "dumb window," and the practice of throwing a few ads on a page will somehow make for a completely improved and smarter browsing experience:
"Late last year it made a big hire in former kbs+ Ventures chief Darren Herman, who joined as VP, content services, who will lead Mozilla's ad and content efforts. "Mozilla is moving from a dumb window to the internet to a smart agent on behalf of the user, putting the user first," Mr. Herman said."
Except you threw a few paid ads on a launch window, you didn't revolutionize recombinant gene technology. The kind of rhetoric Mozilla's using is the sort you'd expect from a cable company, which love to insist that the new $5 monthly fee on your bill isn't to make money, it's to "improve the customer experience." Mozilla is a nonprofit organization, and for more than seven years around 85% of their funding has come from Google for being the browser's default search engine. While most people wouldn't fault them for wanting to have a broader revenue stream, refusing to call a spade a spade clearly isn't helping the sales pitch.
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Filed Under: advertising, browser, firefox
Companies: mozilla


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  1. icon
    That One Guy (profile), 19 Feb 2014 @ 8:50pm

    Another case of 'the coverup is almost always worse than the crime'.

    I really wish PR people didn't always consider everyone else to be brain-damaged morons, if they'd just come out and said 'We're including ads in the empty slots that show up when you open a new tab, you can disable them if you want to', people might have been annoyed, but it probably wouldn't have been seen as a big deal.

    Trying to pass it off as a benefit to the person using the browser though, as though people enjoy ads and they should be thanking Mozilla for including this feature... 'condescending' would seem to fit quite nicely there, the assumption that people are too stupid to be able to understand what's being foisted on them, and so need to have it 'explained' to them in a more agreeable manner.

    link to this | view in thread ]

  2. identicon
    Anonymous Coward, 19 Feb 2014 @ 9:28pm

    If it were content that consisted exclusively of non-sponsered/paid for stuff, like popular local searches, things related to your recent searches, or well rated websites/restaurants and stuff, I could understand calling it a directory tile. But since it will contain sponsored content, it becomes advertising and should be called such. Just my 2 cents.

    link to this | view in thread ]

  3. icon
    WulfTheSaxon (profile), 19 Feb 2014 @ 9:34pm

    “dumb window”

    To add to the lovely Mozilla quote about Firefox moving away from being a “dumb window” (from TechCrunch via Gooey Software:
    “Maybe we shouldn’t even call it a browser anymore,” Mozilla’s VP of Firefox engineering Jonathan Nightingale told me a few days ago. “‘Browser’ is really an antiquated word. People don’t really browse all that much anymore.” Instead, he argues, we now mostly use our browsers to access sophisticated web apps, web-based productivity tools and social networks.


    I like my browser just fine thanks. Stop messing with it. :

    link to this | view in thread ]

  4. icon
    BSD32x (profile), 19 Feb 2014 @ 9:40pm

    Firefox alternative...

    Just thought I'd throw this out there, there is an excellent Mozilla style browser based on Webkit that is committed to being non-intrusive and ad free that I use, called Qupzilla. It's available for every OS, be you Windows, Linux, Mac or BSD (Haiku OS/BeOS even!). http://www.qupzilla.com/download If you're dissatisfied with Mozilla, it's worth a look for sure, I use it as my every day browser with no issues and it has a very Netscape-y vibe (in a good way).

    link to this | view in thread ]

  5. identicon
    zip, 19 Feb 2014 @ 9:49pm

    This is not "paid advertising" ... it's uhh, ... "sponsored content". (It's nice to see that the wordsmiths at Mozilla's PR department have been earning their pay.)

    And I think we can assume that the tiles that are not "sponsored content" are simply placeholders for unsold ad space.

    link to this | view in thread ]

  6. identicon
    Anonymous Coward, 19 Feb 2014 @ 9:50pm

    Re: Firefox alternative...

    Thank you for listing the equivalent in a browser, BSD32X. For a good while I turned off Firefox's updater. Mainly because every 6 weeks they were turning out a new update and continually kept breaking the add ons and extenstions.

    If there is one thing I hate with a passion it's ads. Slipping it in with a button to turn it off is ok but it's not likely to end there. One day will come the update that has no button with no way to go back.

    If Mozilla thinks for one minute I won't abandon their browser over ads, then they got a show and tell coming and I will certainly and unequivocally show them exactly what I think of this 'innovation'.

    link to this | view in thread ]

  7. icon
    kenichi tanaka (profile), 19 Feb 2014 @ 10:02pm

    Mozilla's legal counsel says Mozilla wants to bring "more value" to the user instead of being just a window to the internet?

    First, the "value" is only the value of ad revenue that Mozilla will receive. Second, that's all the web browser is, a window to the internet. To pretend it's anything but that is just deluding yourself.

    Second, I plan to ditch Firefox the first chance I get. Time to start looking for a different web browser. Guess it's back to Internet Explorer or even Opera.

    link to this | view in thread ]

  8. identicon
    MrWilson, 19 Feb 2014 @ 10:21pm

    This sounds like Windows 8 to me. With Windows 8 and the Metro interface, Microsoft forgot that their users valued the desktop in previous versions of Windows and the casual touchscreen users that Microsoft was courting didn't want a Windows product anyway. And so Windows 8.1 seeks to rectify that and Microsoft fired the guy responsible for the Windows 8 fiasco.

    Does Mozilla not realize that people like Firefox because it's a dumb window into the internet? If I want ads and curated content suggestions, I'll install the annoying Ask toolbar and all the other junk that is already optional (and opt-in).

    link to this | view in thread ]

  9. identicon
    zip, 19 Feb 2014 @ 10:21pm

    "Facebook Effect"

    I think to a large degree it's the result of the "Facebook Effect" - now that there's proof that no matter how invasive the advertising or how audacious the privacy violations, a company can still make money hand-over-fist and not suffer a major user exodus because most users are idiots who either don't know or don't care.

    link to this | view in thread ]

  10. icon
    That One Guy (profile), 19 Feb 2014 @ 10:29pm

    Re:

    Dumping firefox over something like this and moving back to IE... that's like ditching a pair of shoes because they're a little too tight in one point, and going back to a pair with several massive holes in the soles, the 'solution' is very much worse than the problem.

    link to this | view in thread ]

  11. icon
    BSD32x (profile), 19 Feb 2014 @ 10:43pm

    Re: Re:

    That's the thing, though, there are a TON of solutions. Not all of them as are OS independent as Qupzilla which I already mentioned, Midori http://midori-browser.org/download/choose/ , Amaya http://www.w3.org/Amaya/User/BinDist.html , NetSurfhttp://www.netsurf-browser.org/ and many others. Some aim to be more lightweight than others and are less fully featured of course, but there is a FireFox alternative right for almost all hardware/OS combinations.

    link to this | view in thread ]

  12. icon
    BSD32x (profile), 19 Feb 2014 @ 10:54pm

    Re: Re: Re:

    Sorry, trying post from my phone and had a few errors (I'm not sure as to how to edit my comments here, I tried google and looking for a FAQ to no avail). That should have read:
    That's the thing, though, there are a TON of solutions. Not all of them are as OS independent as Qupzilla which I already mentioned, Midori http://midori-browser.org/download/choose/ , Amaya http://www.w3.org/Amaya/User/BinDist.html , NetSurf http://www.netsurf-browser.org/ and many others are available. Some aim to be more lightweight than others and are less fully featured of course, but there is a FireFox alternative right for almost all hardware/OS combinations.

    link to this | view in thread ]

  13. icon
    That One Guy (profile), 19 Feb 2014 @ 10:56pm

    Re: Re: Re:

    True, dropping Firefox over something like this I can understand(even if personally such an actions seems to be a bit overkill), it's just replacing it with IE of all browsers seems like a rather counter-productive move, replacing one problem with an even bigger one.

    link to this | view in thread ]

  14. identicon
    Anonymous Coward, 19 Feb 2014 @ 11:31pm

    why is it when people dont want something, companies ignore them, after stating they wont get it, to suddenly start forcing people to get it? then the companies wonder why people get pissed and stop using them. amazing!!

    link to this | view in thread ]

  15. identicon
    Anonymous Coward, 20 Feb 2014 @ 12:16am

    One of the most important things about the internet is that it's "dumb", or "neutral" as it's called nowadays. I'm shocked that a Mozilla exec would talk as if a lack of neutrality was somehow a positive thing, considering they're usually pro-consumer on issues.

    I've been considering switching browsers for a while. Maybe an open-source Chromium-based browser that supports TamperMonkey. (Although now I want to look into those browsers BSD32x posted as well.)

    link to this | view in thread ]

  16. identicon
    Anonymous Coward, 20 Feb 2014 @ 12:30am

    You'd think with the constant competition with other browsers like chrome and IE, Mozilla would be trying to gain more users not shed them.

    link to this | view in thread ]

  17. identicon
    Anonymous Coward, 20 Feb 2014 @ 12:43am

    Sounds like Mozilla is pulling a "Ubuntu". First it starts with ads. Then Mozilla will start logging what we type in the search bar. Lately, they'll log everything we type into the address bar.

    It's a shame, because Mozilla has been my favorite web browser since Netscape went under. Maybe someone will fork it, if Mozilla can't break away from Google's financial and spying influences.

    Firefox OS phones, suddenly got a lot less attractive.

    link to this | view in thread ]

  18. identicon
    W3ST3RN INFID3L, 20 Feb 2014 @ 1:01am

    Better than being in bed with Google

    If it means they can secure some funding and it doesnt result in intrusive data mining and bombarding Firefox users with ads then i think its ok. It might eventually enable them to sever their ties with the Advertising Kraken who is thoroughly EVIL.

    link to this | view in thread ]

  19. identicon
    Anonymous Coward, 20 Feb 2014 @ 1:33am

    Re:

    I like my browser just fine thanks. Stop messing with it.

    Im saying this since Firefox 3.6, but they arent listening

    Nowadays I i already have to use 17 (!) addons to restore features Mozilla deemed unnecessary.

    At least it looks like you can disable the ads without installing another one.


    --
    Firefox - the only piece of software that makes me think "Oh crap, whats broken now" whenever i see the dreaded update screen.

    link to this | view in thread ]

  20. identicon
    Anonymous Coward, 20 Feb 2014 @ 1:35am

    Re: Re:

    PS - No, Im not switching to Chrome, because of the other essential addons

    link to this | view in thread ]

  21. identicon
    David, 20 Feb 2014 @ 2:36am

    Re:

    I really wish PR people didn't always consider everyone else to be brain-damaged morons,

    It's a perfectly reasonable work hypothesis, corroborated by the majority of election results in "modern" democracies and a number of other mass behaviors. At any rate, it's the raison d'ętre of PR in the first place. They have as little motivation to assume differently as the Pope has to consider Christ a myth. And they don't need to rely on faith here, anyway.

    link to this | view in thread ]

  22. icon
    Ninja (profile), 20 Feb 2014 @ 2:43am

    Re:

    Add me to the crowd. Add-ons are there if you want to add stuff to the browser. There's no need to insert bloatware into the code.

    link to this | view in thread ]

  23. identicon
    Anonymous Coward, 20 Feb 2014 @ 3:13am

    It's opt-out, until it isn't.

    I hope "real" window companies don't also start with this sort of crap. "Pella is moving from a dumb window to the outside world to a smart agent on behalf of the user, putting the user first, with our new 'HUD Tiles' on the glass. Imagine seeing the weather forecast on the glass while you're looking out at the snowstorm. Delightful!"

    Sometimes you gotta wonder how "execs" can say (or type) such stupid things and keep a straight face!? (Well, I suppose we don't know if they kept a straight face or not...)

    link to this | view in thread ]

  24. icon
    Craig Welch (profile), 20 Feb 2014 @ 3:38am

    Fiduciary duty

    "We're not focused on bringing the most revenue into Mozilla," she said."

    A clear case of breach of fiduciary duty to the shareholders. She should be sacked, possibly prosecuted.

    link to this | view in thread ]

  25. identicon
    Anonymous Coward, 20 Feb 2014 @ 3:58am

    I'm just going to point to the Xbox dashboard and walk away.

    link to this | view in thread ]

  26. identicon
    Anonymous Coward, 20 Feb 2014 @ 4:03am

    Re: Re: Re: Re:

    Do the support NoScript, AdBlock, RequestPolicy, Greasemonkey, Stylish, DownThemAll, etc.

    If not, they are certainly not an alternative; the web is basically unusable without things like these.

    link to this | view in thread ]

  27. icon
    Violynne (profile), 20 Feb 2014 @ 4:15am

    I'm going to say the same thing here as I did in an email I wrote:

    "To whom it may concern,

    Please do not bother me with asking for contribution support ever again. It seems you have several new financial backers that my money is no longer needed.

    Sincerely,
    Robert"

    I'm disappointed Mozilla took this route, but it's not a problem for me.

    I just saved $50 a year by switching to no one.

    link to this | view in thread ]

  28. icon
    BSD32x (profile), 20 Feb 2014 @ 4:16am

    Re: Re: Re: Re: Re:

    Depends on which one we're talking about, the thing to remember about these open source browsers is that they all are designed to fulfill different niches. Qupzilla can absolutely, though, because it has AdBlock built in to the browser. AdBlock allows you to block 3rd party lists which accomplishes the same goal as Ghostery, take this guide from GitHub:
    "Now that AdBlock supports 3rd party lists and this looks like the same can be achieved with some special subscription...
    A special subscription might be

    EasyPrivacy
    http://easylist.adblockplus.org/en/
    EasyPrivacy is an optional supplementary subscription that completely removes all forms of tracking from the internet, including web bugs, tracking scripts and information collectors, thereby protecting your personal data.
    https://easylist-downloads.adblockplus.org/easyprivacy.txt
    https://github.com/QupZilla/qupzilla/issues/329"

    So configuring AdBlock properly takes careof it and Ghostery. If you go into the tools menu of the browser, you can disable javascript (either totally or for select sites) and also control your cookies settings (so in my case I filter tracking cookies and delete all cookies on close). For me, I run Self Destructing Cookies, Ghostery, NoScript and AdBlock Plus if I have to use a MoZilla browser (at work for instance), so it takes care of everything I want to do. Now, because Qupzilla and Midori are both based on WebKit, they can also use plugins built for that framework as well.

    So the long answer is that you can achieve the same thing with those browsers, it will just take some legwork on your part to research how to accomplish it depending on which one you pick. I'm not familiar with all of the plugins you've listed, but if there is no equivalent, just file a request for whatever function it grants you on the GitHub page for Qupzilla or whichever one you choose; this is how these browsers get improved, and it takes a wide variety of people using them to make sure they can do everything that these plug ins accomplish.

    link to this | view in thread ]

  29. identicon
    W33g33, 20 Feb 2014 @ 4:47am

    What ads ?

    I run v.26 for Linux Mint...no ads.

    Maybe it's the privacy and security addons (numerous) I've got added to it, but I don't know what this is about.

    link to this | view in thread ]

  30. identicon
    W33g33, 20 Feb 2014 @ 4:48am

    Oh..WILL be implementing...I wish the addons I use right now will counteract that.

    link to this | view in thread ]

  31. identicon
    Anonymous Coward, 20 Feb 2014 @ 4:56am

    Re: Re: Re: Re: Re:

    Why not use a firefox fork like Iceweasel?

    link to this | view in thread ]

  32. icon
    BSD32x (profile), 20 Feb 2014 @ 5:04am

    Re: Re: Re: Re: Re: Re:

    There's nothing particularly wrong with Ice Weasel, but it's very bloated and slows down like the older Firefox releases had been doing. A lot of people have also raised concerns about it being vulnerable due to the age of the software (but then you could say that about all of Debian). Personally, I like a leaner, faster browser so Qupzilla is right for me. Not to mention I use KDE for my desktop, and since it's written in Qt it's a much smoother experience. It's also a great option for anyone on older hardware too, I convinced my aunt to let me switch her to Linux Lite since she is still on XP (her PC is a Pentium 4 from 2003), and Qupzilla ran great while Firefox with add ons struggled to keep up.

    link to this | view in thread ]

  33. identicon
    Anonymous Coward, 20 Feb 2014 @ 5:10am

    Re: Re: Re: Re: Re: Re:

    Well, I will check out that Qupzilla.

    In case you care:
    I am running Adblock+ with the privacy list and more importantly the ElementHiding expansion which allows you to block any part of a website that you consider a waste of bandwidth with one click (for example the entire right sidebar, the navigation head and the stuff between posts and comments here on techdirt)
    No ghostery
    Request policy blocks ALL third party content (including stuff like cdn) unless you whitelist it
    For cookie managment I use AskForSanitize and BetterPrivacy.

    Greasemonkey an Stylish (or in my case the less popular NoSquint) are there to beat websites into submission.
    Greasemonky allows you to locally run custom scripts on any site (that can be something simple like attaching ?useskin=monobook to every wikipedia url or something complex like deviant art ripper which allows you to download the whole gallery of any artist with one click)
    Stylish/NoSquint allows you to change the appearance of any website, so if some design genius thinks white text on black looks good I can quickly change it to black on white before my eyes bleed.

    And DownThemAll is basically a sophisticated Downloadmanager (mass downloading, pause and continue...) and usually is faster than even well seeded torrents.

    So this and a quick english-german dictionary, a converter for moron to metric and chacheviewer are what I consider essential.

    link to this | view in thread ]

  34. identicon
    Anonymous Coward, 20 Feb 2014 @ 5:14am

    Re: Re:

    Herd mentality to the rescue

    link to this | view in thread ]

  35. identicon
    Anonymous Coward, 20 Feb 2014 @ 5:15am

    I only need to know one thing - how do I turn that off?

    link to this | view in thread ]

  36. identicon
    Anonymous Coward, 20 Feb 2014 @ 5:55am

    Re:

    It's opt-out, until it isn't.


    On the other hand, it's open-source, after all. If you don't like the code you can change it. Even if you don't have the knowledge or tools to recompile it so the ads aren't there, someone will. There will be some sort of addon or recompiled version that turns off this "feature" within two days of its release. In the worst case scenario, if they completely go against everything they stand for and try to redo the licensing to prevent modifications, the old versions will still have the old licensing and so they really can't prevent people from using modified old version.

    link to this | view in thread ]

  37. identicon
    quawonk, 20 Feb 2014 @ 6:14am

    Not a single thing that began as ad-free, in the entire history of humankind, was ever improved by having ads added to it. Nothing. Whatsoever.

    Oh sure, it starts simple, but I think we all know these ads will only become more common and more intrusive. It seems to be the ultimate fate of even the noblest of companies to fall into the corrupting influence of "we need to make more money".

    I'll be sticking with the current version for as long as possible.

    link to this | view in thread ]

  38. identicon
    Anonymous Coward, 20 Feb 2014 @ 6:29am

    Harken to the wisdom of David Canzi

    "All children should be aptitude-tested at an early age and, if their main or only aptitude is for marketing, drowned."

    David Canzi writing in news.admin.net-abuse.email, 2001-03-21

    link to this | view in thread ]

  39. identicon
    pr, 20 Feb 2014 @ 6:33am

    Re:

    That one minute spot featuring cars you saw last night wasn't an ad, either, it was "enhanced underwriting."

    link to this | view in thread ]

  40. identicon
    Anonymous Coward, 20 Feb 2014 @ 7:04am

    Mozilla has lost its way

    They've spent a ridiculous amount of time screwing with the Firefox UI -- which was perfectly fine -- instead of realizing that the primary needs for browser users are:

    1. standards compliance
    2. security
    3. privacy
    4. performance

    It's ridiculous that the functionality of AdBlock, NoScript, Ghostery, HTTPS Everywhere, Beef Taco, Calomel SSL Validation, and other add-ons aren't integrated into Firefox. The Mozilla Foundation should have long since negotiated agreements with the developers of those to subsume their functionality into Firefox (and Thunderbird, where appropriate). Instead, they've engaged in endless tinkering with the UI, and now in forcing filthy advertising down the throats of users.

    This is similar to what Canonical has done in trying to force advertising and spyware on Ubuntu users. The arrogance and hubris of both is astonishing.

    link to this | view in thread ]

  41. identicon
    edpo, 20 Feb 2014 @ 7:24am

    Oh Mozilla, why did you let me down?

    To say I was disappointed by Mozilla's "sponsored content" approach is an understatement.

    Just like I want net neutrality for my internet service provider, I want the essentially equivalent feature in my web browser. My browser is a tool for me to get onto the internet and find the content *I* want, not what some other company has paid to put in front of me.

    In all the dust-up the last year about how unprotected we are with so much of our online activities, owing to government surveillance, advertiser and big data tracking, criminal activity and rampant corporatism, the fact that Mozilla was a trusted provider of an essential product and understood the issues was comforting. No more.

    Mozilla has picked exactly the worst time possible to start selling out its users' online autonomy. I can't believe I wasted money giving the Mozilla Foundation any money through the years, if this is how they repay my loyalty. Where was MY sponsored content? Oh yeah, I paid NOT to have that but yet here they are going back on the promises made to get my donations.

    link to this | view in thread ]

  42. identicon
    Anonymous Coward, 20 Feb 2014 @ 7:28am

    Went and posted there last night. It was held up for moderation. I see it is gone today as they are apparently very sensitive over the issue of dissatisfaction. It was not approved.

    This was the post I made that will give you an indication of just how sensitive they are over it.
    -----------------------
    Content creators… why that is exactly what they call ads in other places. So thank you for the warning. You see, I HATE ADS WITH A PASSION. For the now, I have turned off the updating system to Firefox and as a backup have downloaded a browser based on the Mozilla browser called qupzilla.

    I say this straight up, go to ads I can’t turn off and I am a gone pecan. I’ve stayed with Firefox for a long long time. But I will drop it like a hot potato should it turn to ads.
    -----------------------

    Yeah, they are very aware of just what they are doing, why, and fancy words won't cover up the attempt no matter how bad they wish it to float over.

    link to this | view in thread ]

  43. identicon
    edpo, 20 Feb 2014 @ 7:29am

    Re: Oh Mozilla, why did you let me down?

    One other point:

    Mozilla GV Denelle Dixon-Thayer: "We wanted to get away from being this window into the web that doesn't bring value," to users...."

    Doesn't bring value? If Dixon-Thayer can't see the value in a browser that does what the user wants only, and not what the developer and its advertising clients want instead of the user, then she's the wrong person to be speaking on behalf of Mozilla. Frankly, it's moronic to not acknowledge the value of just being that "window into the web". When she puts it like that, what could be more *fundamental*? That's the very reason it needs to be free of corporatism and favored content.

    link to this | view in thread ]

  44. identicon
    Anonymous Coward, 20 Feb 2014 @ 7:31am

    Real Value

    The value in Firefox is that it's Firefox.

    link to this | view in thread ]

  45. icon
    art guerrilla (profile), 20 Feb 2014 @ 7:42am

    Re: "Facebook Effect"

    uh huh...
    i can't remember if i related this story here: got hit by two vehicles, did the insurance thing, gave them all the accident report info...
    *then*, i get a message on my cellyphone, and an email, that said 'Oh, we need more info on the other accident parties, please call, urgent, blah blah blah...'
    call the number anxious to make sure nothing is holding up getting my truck repaired, etc; and it is TOTALLY some marketing bullshit trick... when i smoosh button 2, NO, i don't want your retarded local discount card, thinking it would take me to a real claims adjuster, no, it takes me to another sales pitch, 'are you sure you don't want this offer, blah blah blah...', when i smoosh 2, NO again, it says, 'oh, this line is only for people who accept the offer, good bye', and hangs up ON ME...
    so, there WAS NO OTHER INFO you bastards really needed ? you were just using me as a marketing sucker ? ? ? fuckers...
    so, i sends a nastygram to insurance HQ, and they send an auto-response thanking me for me email, and -oh- 'by the way, we still need critical accident info from you, please call this number...'
    yes, it was the same scam number for the same marketing bullshit i was just writing them about...

    IF ONLY korporations WERE real people we could put a noose around their korporate necks and hang them until dead, Dead, DEAD ! ! !

    link to this | view in thread ]

  46. identicon
    Anonymous Coward, 20 Feb 2014 @ 7:50am

    adding ads on ad ons

    "Late last year it made a big hire in former kbs+ Ventures chief Darren Herman"

    So this has been in the planning stages for some time.

    Any bets on how long before ads will be on add ons?

    link to this | view in thread ]

  47. identicon
    Anonymous Coward, 20 Feb 2014 @ 8:00am

    Surprised by g00GLe's Modus Operundi?

    Its the pied piper coming to call.

    link to this | view in thread ]

  48. icon
    John Fenderson (profile), 20 Feb 2014 @ 8:02am

    Mozilla has lost their way

    Mozilla has lost their way, and as a result Firefox has been getting increasingly worse over time.

    This is just the latest indication of that.

    link to this | view in thread ]

  49. icon
    John Fenderson (profile), 20 Feb 2014 @ 8:06am

    Re: Fiduciary duty

    Mozilla is a nonprofit. The fiduciary responsibility isn't "make money no matter what".

    link to this | view in thread ]

  50. icon
    BSD32x (profile), 20 Feb 2014 @ 8:07am

    Re: adding ads on ad ons

    This is another reason I am sticking with Qupzilla. After the Chrome extension fiasco (where they can be sold without notice), the more I think about how Qupzilla relies on its integrated ad block and built in cookies/javascript features, the better off I think I am. Even if you use a freed Firefox clone like IceWeasel, if that happens it becomes a wasted effort as soon as you install add ons. Unless you have to install more add ons to remove the ads from the other add ons, because that sure isn't a recipe for a bloated mess of code.

    link to this | view in thread ]

  51. icon
    gorehound (profile), 20 Feb 2014 @ 10:38am

    Everything has its rise and fall.I use firefox and end up having to find addons just to make it the way I want it to be and all because of their lame developers.And those guys do not care one bit about what they are doing.Soon Firefox is going to be another Chrome which I do not enjoy using.When that new Australis thing comes I will end up dumping Firefox and going to one of those open source variants.
    There are many things to try out there.I think I should give this qupzilla a look.

    link to this | view in thread ]

  52. identicon
    Anonymous Coward, 20 Feb 2014 @ 11:53am

    Firefox is now adware.

    The good news is that ads can be disabled.

    about:config

    browser.newtabpage.enabled false

    link to this | view in thread ]

  53. icon
    Karl Bode (profile), 20 Feb 2014 @ 12:01pm

    Re:

    I missed that one. Hilarious.

    link to this | view in thread ]

  54. identicon
    Kronomex, 20 Feb 2014 @ 1:17pm

    "...around 85% of their funding has come from Google for being the browser's default search engine." smacks of, "You want continued funding we want advertising."

    link to this | view in thread ]

  55. icon
    MatBastardson (profile), 20 Feb 2014 @ 1:30pm

    phony outrage

    What it really proves is that there are a great number of people (especially on the internet) ready at the drop of a hat to express outrage over any change whatever, no matter how insignificant. This is really the least intrusive means of introducing ads to a service I have ever seen, and you can turn it off with one click?! Oh, those fucking money-grubbing bastards! I'm switching to Chrome immediately! Wait... What?

    link to this | view in thread ]

  56. icon
    MatBastardson (profile), 20 Feb 2014 @ 1:38pm

    Re: Mozilla has lost its way

    Ubuntu did this? Can I get a link please. Yes I can Google it and wade through a thousand pages, but have you got a good link for me?

    link to this | view in thread ]

  57. icon
    John Fenderson (profile), 20 Feb 2014 @ 3:05pm

    Re: Re: Mozilla has lost its way

    I assume he's talking about the Unity Lens, which is indeed in the same spirit.

    link to this | view in thread ]

  58. icon
    John Fenderson (profile), 20 Feb 2014 @ 3:07pm

    Re: phony outrage

    Just because you personally aren't outraged doesn't mean the rage is "phony." This change isn't insignificant -- it indicates a sea change of mentality.

    Personally, I'm not enraged. I'm just saddened to see Mozilla debase themselves in this way. I remember when Firefox & Mozilla stood for something good.

    link to this | view in thread ]

  59. identicon
    John, 20 Feb 2014 @ 4:22pm

    Re: kenichi tanaka

    Fine leave Firefox but why on earth would you ever go to IE? Do you like causing yourself unneeded stress?

    link to this | view in thread ]

  60. identicon
    Rekrul, 20 Feb 2014 @ 4:53pm

    And people wonder why I don't want to update Firefox. With every new version, it gets further and further away from what attracted me to it in the first place.

    This whole thing reminds me of the DivX codec bundle. The official DivX codec download also included their custom media player and the Google Toolbar. The devs swore up and down that they were only including it because they thought it was great and that everyone should have it. Finally, after much nagging, they admitted that they were getting kickbacks from Google for including it.

    Kind of makes me wonder when the installer for Firefox is going to also include Google Chrome. Everything else on the net now tries to get you to install it...

    link to this | view in thread ]

  61. identicon
    Anonymous Coward, 20 Feb 2014 @ 6:07pm

    Re:

    thx

    link to this | view in thread ]

  62. icon
    btrussell (profile), 20 Feb 2014 @ 6:22pm

    Re:

    "I really wish PR people didn't always consider everyone else to be brain-damaged morons..."

    I understand what you are saying, but this is Mozilla Firefox, I expect most of their user base uses Microsoft, so...*

    "...if they'd just come out and said 'We're including ads in the empty slots that show up when you open a new tab, you can disable them if you want to', people might have been annoyed, but it probably wouldn't have been seen as a big deal."

    That is how I first heard it and my reaction to it.

    What I am not clear on is if my nine most visited sites that are there now are going to be gone or is this only after new installs and cache flushes type of deal?

    *Brought to you this evening by Microsoft 8.1

    link to this | view in thread ]

  63. icon
    TKList (profile), 20 Feb 2014 @ 7:05pm

    People want to get Paid

    People have to get paid somehow.

    link to this | view in thread ]

  64. icon
    John Fenderson (profile), 21 Feb 2014 @ 6:43am

    Re: People want to get Paid

    Ads aren't anywhere near the only way to get paid.

    link to this | view in thread ]

  65. identicon
    Loonie, 23 Feb 2014 @ 10:35am

    I have no objection to Mozilla seeking extra revenue, I'm keen to see such a great product flourish.

    But don't piss on my Cheerios and tell me it's a honey glazing.

    link to this | view in thread ]

  66. icon
    The Wanderer (profile), 5 Mar 2014 @ 4:04pm

    Re: Re:

    For the record, in case someone finds this discussion later on:

    This is apparently only for when the "most visited sites" tiles haven't been populated yet. The reasoning is that pre-chosen tiles are more likely to be useful, or otherwise desirable, than blank, empty tiles. People who already have enough "most visited sites" data to have populated all of the tiles shouldn't see any change.

    Even for new users, it will reportedly replace the default tiles (including the sponsored ones) with your "most visited sites" once you've used the browser long enough that the internal calculation that judges what sites are "most visited" has enough data to do its work. I'd intuitively expect this to be a dynamic, every-time-you-use-the-program, ongoing calculation, but instead it apparently happens only after 30 days.

    link to this | view in thread ]

  67. identicon
    Graham, 5 Mar 2014 @ 9:03pm

    The moment Firefox version 26 was released, I jumped ship to Pale Moon and didn't look back.

    It's depressing to hear that Mozilla is making its star browser worse with each update. If you can switch over to the many available Firefox alternatives, don't waste time. Once you do, any crap updates that Mozilla keeps applying to its browser (and they've been doing this for a LONG time) will no longer be a problem.

    link to this | view in thread ]

  68. identicon
    arfab, 16 Apr 2014 @ 8:19am

    download mozilla firefox

    Upgrade version of Firefox is really hard to use easily . Because after few moments that browser automatically crash . i tried to install there firebug and imacros add on but failed and failed when i tried with old version of Mozilla then i successfully added add on download mozilla firefox

    link to this | view in thread ]

  69. identicon
    itstruth, 26 Jun 2016 @ 1:37pm

    take some control

    you don't like what mozilla is doing?

    don't be a blind sheep, stop using firefox, stop supporting mozilla in any way and stop playing their little game. screw them - somebody, nicely write their own web browser, gather people that know what they're doing and aren't drunk with money.

    and firefox can nicely burn in hell. it has annoyed me long enough.

    do you own the computer, or does the computer OWN YOU?

    opera was opera untill version 15, when they decided to screw everything up making it a google chrome clone, in firefox they introduced the australis user interface.
    since that wasn't enough to dig it under, they kept pushing the line with every other version. well, if nothing does it, i guess adding ads to the browser will. we'll keep tearing it down untill finally nobody can bare to use it anymore.

    no, i don't want my browser to know what i want in advance, i don't want my computer to be 'smart' and think for me, because smart computers are for dumb users, and 'dumb' computers work well for smart users, capable of thinking on their own.

    and i will never keep google chrome on my hard drive, even if it is the last software on the planet. or chromium, or opera 15+, which is essencially the same thing, kind of like these innovative tiles aka ads. new metro windows is also not going on my machine. if the computer doesn't work the way you want, either make it work, or you can just as well throw it out the window. companies wouldn't treat users the way they do if they weren't such blind sheeps.

    link to this | view in thread ]


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