After Spending A Day As The Internet's Punching Bag, Philips Walks Back Firmware Update That Locked Out Third-Party Products
from the hue-and-cry dept
Philips apparently wants more people to be "friends of Hue."
Philips pissed off its customer base by pushing out a firmware update that made non-"friends of Hue" light bulbs suddenly incompatible with its hubs (despite utilizing an open standard -- ZigBee). It claimed this stripping of functionality was in purchasers' best interests.
While the Philips Hue system is based on open technologies we are not able to ensure all products from other brands are tested and fully interoperable with all of our software updates. For guaranteed compatibility you need to use Philips Hue or certified Friends of Hue products.Much to nobody's surprise, customers weren't happy when their compatible bulbs were instantly (and artificially) made incompatible by Philips. The only "guaranteed compatibility," according to Philips, was the use of Philips' products in Philps' fixtures. And just like that, the company turned an open standard (ZigBee) into a walled garden.
Multiple posts detailed customers' complaints about Philip's backhanded, self-serving firmware update. Philip's Hue Twitter account was flooded with angry tweets from former customers, current customers and people swearing to never purchase a Philips product ever again in the future.
Philips -- to its credit -- has apparently realized that putting profitability ahead of flexibility makes no one but Philips happy. And even then, it doesn't make Philips happy for long. It is now rolling back the light bulb-bricking firmware update and restoring support for third-party bulbs.
We recently upgraded the software for Philips Hue to ensure the best seamless connected lighting experience for our customers. This change was made in good faith. However, we under estimated the impact this would have on a small number of customers who use lights from other brands which could not be controlled by the Philips Hue software. In view of the sentiment expressed by our customers, we have decided to reverse the software upgrade so that lights from other brands continue to work as they did before with the Philips Hue system.Sure, there's some dodgy corporatespeak that attempts to portray this as an honest mistake made with the best of intentions, rather than what it appeared to be: a chance to cut competitors out of the market. But underneath all the deflection, there's an actual update on the way that will return the functionality the last firmware update removed. Unfortunately, it does appear that Philips will continue to use its own, more-"closed" version of ZigBee's open standard, meaning there will be compatibility issues in the future -- all of them related to Philips continuing to wall off its products.
We are working on the reversal of the upgrade and will shortly confirm when this will be available.
The turnaround on this was surprisingly quick, but the sad fact is that it never needed to happen in the first place. The best course of action is one far too many companies seem only able to recognize in hindsight: don't screw over your customers -- especially your early adopters, who often act as evangelists for unproven tech and create lucrative markets for niche products. The additional income gained in the short term is rarely worth the loss of future sales and the accompanying damage to your reputation.
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Filed Under: interoperability, smart lightbulbs, smartbulbs, zigbee
Companies: philips
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We are working on the reversal of the upgrade and will shortly confirm when this will be available.
I hope I get the reversal process sent to me while it is still daytime because I can't f***ing see to apply it at night.
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Translation
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So it runs on an open standard, but their software only runs with their system and not other systems on that open standard. That necessarily means their software is doing extra stuff that's not part of the open standard, in an attempt to make competitors who faithfully implement the standard look bad by comparison.
Back in the 90s, we called that "embrace, extend and extinguish," and the people who pioneered the strategy got a major antitrust suit brought against them over it.
Sometimes history repeating itself can be a good thing...
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What Phillips seems to have done is releasing an update with a small bugfix and completely breaking a lot of earlier compatibility, without enough notice and with little consequence anaalysis. Even if it would pave the way for future upgrades to their system, that is a huge no go!
When that is said, invoking the old microsoft strategy on them may be too much: Either they believed that they could embrace ---> extinguish and jump over the extend-part (The update had no real benefit shortterm: They had nothing to leverage it!) or they were screwing up. In this case I lean towards Heinleins Razor: Don't attribute to malice what can be adequately be explained by stupidity. The simplest explanation is always that someone screws up!
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Had some interaction with the Hue team
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How many...
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Re: How many...
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First the lightbulbs
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Re: First the lightbulbs
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good intentions
But it WAS done with the best of intentions - profit. They intended to increase their profit! That's my personal intention too.
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uncannilly honest
I for one, find this uncannilly honest. Unlike, weasel words like 'it failed to take some corner cases into account'.
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I put a Keurig pod into the light socket, and
These guys make one heck of a coffee roaster...
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Well then, I know what product to NOT buy
Good job in letting me know the kind of company you are Philips.
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Sylvania Lightify
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Doomed
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The very best way to deal with these uncertainties is to never buy a product from that company again because you can't trust them to make products that just work all the time without restrictions. Typically when they restrict to just their approved items, they are always more expensive but don't always have improvements worth the extra money.
I already have some companies that have done such before that will never see a dime of my money because I will walk out the store before I will buy from those company products that have done similar before. Philips has been added to that list and it is doubtful it will ever come off again. Call me a lost customer for life.
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few things piss me off more than lying. we know it wasn't a small number from how hard they are inhaling.
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Decline and Fall
Computers, the internet, and electronics generally are going through a process of diminishing returns. For a given level of bits per second, or a given level of portability, the most important and valuable things were done first. Thirty-five years ago, spending a few thousand dollars, and getting a computer meant getting a word processor, and not having to re-type manuscripts. Now, spending a lot of money on a computer means getting a machine which is basically useful for playing shoot-em-up games. The two big internet issues at this point are copyright reform and internet service monopoly reform. In both cases, the problem is that an obsolete monopoly privilege prevents one from doing things which would otherwise be trivially inexpensive. At any rate, this produces a mental climate of desperation in the computer/internet/electronics industry, a sense that they cannot expect to make an honest living for very much longer.
People like Elon Musk and Jeff Bezos are getting fixated about space ships and mars colonies, because they have reached a terrifying point where they look at themselves-- and there is nothing there.
Bill Gates had the good sense to become a philanthropist and worry about real problems like poverty, hunger, and disease.
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Re: Decline and Fall
...or doing 3D CAD, animation, video production, music production, bitcoin mining, machine learning, or simulate protein folding for medical research. The fact that many people don't do much with their machines beyond playing games doesn't mean the technology has reached diminishing returns.
I used to be dismissive of gamers until I realized that their pursuit of better frame rates and more realistic rendering had created a market that had outpaced the makers of scientific workstations costing ten times as much.
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Good Faith. WTF is Good Faith???
I can probably say a general acceptance of this policy was when U2's newest album was downloaded into half a billion telephones without user permission.
Sure, SONY went with rootkits, a few years back, that destroyed twelve and half million computers and their ability to make any kind of DVD/CD/R-RW ever - and I've researched the shit out of this problem, and the only fix is a new machine, because Micro$oft is by no means helpful with sending out the MPEG fix that is so sorely needed; nope, no way in hell.
Then, or more appropriately, now Micro$oft going with their version of made in good faith, and is forcing user machines to becomes useless pieces of crap by installing machines with Windows 10 OS and updates without permission - you really need to read the 50 plus pages of details you sign on for with that one.
NOW, Phillips is trying to 'splane the thang' by this being a reaction to their firmware destruction that was "made in good faith" and "they made a mistake in consumer reaction" in forcing users to accept or go without what they produce.
The "made in good faith" argument is more the status quo than any hypothetical reaction they could have ever imagined - it is the perfect excuse to fuck with our lives in ways we are barely able imagine.
I'm just saying... "made in good faith" is fuckin gay!!! and I blame it all on Edward Snowden!!!
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