Top German Court Says Facebook Must Inform Users About Deleting Their Posts Or Suspending Their Account, Explain Why, And Allow Them To Respond

from the hating-the-hate-speech-hate dept

We've just written about Germany's constitutional court grappling with the issue of whether government users of zero-days for surveillance have a responsibility to report the flaws they use to the relevant developers. Another senior court in the country has been pondering an even thornier question that is occupying judges and lawmakers around the world: how should social media police so-called "hate speech" on their services in a way that respects fundamental rights on all sides?

Germany's Federal Court of Justice issued its judgment regarding two similar cases (pointed out by Matthias C. Kettemann on Twitter). Both involved posts that Facebook removed because it said they went against the social network's community standards governing hate speech. In addition, Facebook temporarily blocked the accounts of the users who wrote the posts. When the lower German courts refused to overturn Facebook's moves completely, the users appealed to the Federal Court of Justice, which not only ordered Facebook to reactivate the two accounts, but also told it to refrain from blocking the re-posting of the deleted comments. The court ruled that Facebook's rules governing the removal of posts and the blocking of user accounts were "invalid", because "they unreasonably disadvantage the users of the network contrary to the requirements of good faith." The court went on to explain its reasoning (translation by DeepL of original in German):

In this case, the conflicting fundamental rights of the parties -- on the side of the users the freedom of expression from [Article 5 (1) sentence 1 of Germany's Basic Law], on the side of the defendant [Facebook] above all the freedom to exercise a profession from [Article 12 (1) sentence 1 of Germany's Basic Law] -- must be considered and balanced according to the principle of practical concordance in such a way that they become as effective as possible for all parties. This balancing shows that the defendant is in principle entitled to require the users of its network to comply with certain communication standards that go beyond the requirements of criminal law (e.g. insult, defamation or incitement of the people). It may reserve the right to remove posts and block the user account concerned in the event of a breach of the communication standards. However, in order to strike a balance between the conflicting fundamental rights in a manner that is in line with the interests of the parties, and thus to maintain reasonableness within the meaning of [Section 307 (1) sentence 1 of the Civil Code of Germany], it is necessary that the defendant undertakes in its terms and conditions to inform the user concerned about the removal of a post at least subsequently and about an intended blocking of his or her user account in advance, to inform him or her of the reason for this and to grant him or her an opportunity to respond, followed by a new decision.

Germany's Federal Court of Justice is trying to balance two conflicting rights -- freedom of speech, and freedom to exercise a profession. Its solution is to require companies like Facebook to inform users about the removal of a post -- at least retrospectively -- to tell them in advance about the blocking of an account, explain why, and to allow users to respond so that the decision can be reconsidered. That's a new, general approach that can be applied to a wide range of online services. However, as Matthias C. Kettemann pointed out on Twitter, it leaves important questions unanswered, including the issue of spam accounts, and of account suspensions, rather than deletions. Given their importance, we can probably expect future judgments to tackle these points in due course.

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Filed Under: account suspension, content moderation, deletion, free speech, germany, hate speech, notice
Companies: facebook


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  1. icon
    That One Guy (profile), 30 Jul 2021 @ 11:24am

    'I said the color of trees, not green, give my account back.'

    Well that's nice of the german courts, now every other country will get to see what a monumentally stupid idea that is as spam and troll accounts swamp Facebook with demands to explain why they were suspended and appeal after appeal because they weren't really violating the rules, or for future violations because they weren't violating the rules in specifically the way they were told was a violation the last time.

    link to this | view in thread ]

  2. identicon
    Anonymous Coward, 30 Jul 2021 @ 11:24am

    I wonder how this ruling will mesh with the Network Enforcement Act (NetzDG), which requires them to take down content within 24 hours. Does the clock stop ticking once they inform the customer? What if the user never responds? What if they DO respond?

    link to this | view in thread ]

  3. icon
    That One Guy (profile), 30 Jul 2021 @ 11:30am

    Re:

    Judges and politicians: Of course you can do both, just nerd harder!

    link to this | view in thread ]

  4. icon
    TheResidentSkeptic (profile), 30 Jul 2021 @ 11:35am

    Easier to understand this way...

    If you take down content we like, we will fine you.
    If you don't take down content we don't like, we will fine you.

    Seems like the basic message from all the governments these days..

    link to this | view in thread ]

  5. icon
    Nathan F (profile), 30 Jul 2021 @ 11:50am

    The proper response from Facebook in regards to those two accounts is. "Your account is hereby terminated and the reason is because we don't want you on our platform."

    link to this | view in thread ]

  6. identicon
    Anonymous Coward, 30 Jul 2021 @ 12:01pm

    More transparency is certainly welcome.

    link to this | view in thread ]

  7. identicon
    MathFox, 30 Jul 2021 @ 1:42pm

    Re:

    This ruling allows the platform provider to remove any post, provided that it informs the user of the platform about the reason. "Government says so" is quite simple, add a copy of the deletion request. "Moderator thinks post is bad" requires a reference to platform rules.

    I do find this ruling interesting because it says that a platform can not hide behind unfair terms of service. (In line with the EU law that puts a limit to how unfair TOS are allowed to be.) A company is expected to behave reasonable and consider basic human rights when making decisions.

    link to this | view in thread ]

  8. icon
    sumgai (profile), 30 Jul 2021 @ 1:57pm

    la

    The court has made a couple of tactical errors here.

    a) Fb can still block/hide/suspend/etc. an account by simply saying "Hey, we gave notice, and they didn't respond in a timely manner, so....." There should've been a minimum time limit between the two events. As it stands, a minute might seem reasonable to an AI that's going to automatically do the blocking operation.

    b) There's nothing in there that compels Fb to change their minds. The intended "reconsideration and new determination" doesn't have to be in favor of the policy offender. After all, Fb isn't going to (nor can they be required to) change their TOS, TOU, AUP and other policy statements just for any one given policy offender, doing so in mid-stream, so to speak. More telling, they are required to apply their policies equally across the board, so they literally can't show any favoritism - they simply must not change their minds, given that the offense is real and not a mistake. (AI's rarely understand the context, so mistakes can be rectified.)

    But I do give the court credit for one thing: users have complained since Day One that notices of deficiency have been woefully... deficient in explaining why an action was taken. It's exactly like your parents telling you that you can't do something for the reason of "Because I said so!" That doesn't sit too well with most adults, I'm certain. But the explanation needn't be detailed, it can be nothing more than a list of checkboxes with short-and-sweet generalized descriptions. For example:

    a) Bullying another user;
    b) Threats of violence towards elected officials;
    c) Espousing medical advise contrary to current medical practices;
    d) Promoting discrimination contrary to established law;
    e) yadda yadda, so on and so forth, blah blah, woof woof....

    I don't use Fb (or any other socially acceptable social media), so I'm a fine one to talk. But I do keep my ears open, and they get filled with this complaint vis-a-vis Fb and other platforms, way too often for me not to notice.

    link to this | view in thread ]

  9. icon
    sumgai (profile), 30 Jul 2021 @ 3:51pm

    Re: Re:

    "Government says so" [is a good excuse to block a user]

    I hope that you're not advocating for government controlled speech. While that won't even get to first base in the US, thanks to 1A, it's a different story in the EU. In some countries, you do have some (limited) government controlled speech. For example in France the topic of Nazis is 100% interdit. Elsewhere I'm not qualified to address, but I do think that any government control over speech is always a bad idea.

    link to this | view in thread ]

  10. This comment has been flagged by the community. Click here to show it
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    Travel Relation (profile), 30 Jul 2021 @ 11:11pm

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  11. This comment has been flagged by the community. Click here to show it
    icon
    restless94110 (profile), 31 Jul 2021 @ 2:27pm

    At Least

    Finally! Some court somewhere has done something with the school marm fascists at Facebook!

    Will the birth nation of Free Speech follow?

    link to this | view in thread ]

  12. identicon
    Anonymous Coward, 31 Jul 2021 @ 3:26pm

    Re: At Least

    Please explain to me how Facebook is fascists?

    And to help you out with your explanation, here is what wikipedia has to say:

    Fascism
    Fascism (/ˈfæʃɪzəm/) is a form of far-right, authoritarian ultranationalism[1][2] characterized by dictatorial power, forcible suppression of opposition, and strong regimentation of society and of the economy ...

    So, again, please explain how Facebook is fascist?

    Also, who is forcing you to use facebook? If you don't like the way in which they moderate their own private property, then quit using facebook. Problem solved.

    This isn't rocket science people!

    link to this | view in thread ]

  13. icon
    imHindi (profile), 1 Aug 2021 @ 6:10am

    Hindi Shayari

    Log Agar Yun Hi Kamiyan Nikalte Rahe Toh
    Ek Din Sirf Khubiyan Hi Reh Jayengi Mujh Mein
    अगर लोग यूँ ही कमियां निकालते रहे तो
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    link to this | view in thread ]

  14. icon
    PaulT (profile), 1 Aug 2021 @ 12:06pm

    Re: At Least

    "Will the birth nation of Free Speech follow?"

    Still waiting for you to explain why you think you have free speech rights on private property other than your own.

    Especially since the clearest way for you to get it is the dictionary definition of communism.

    link to this | view in thread ]

  15. icon
    Ninja (profile), 3 Aug 2021 @ 12:00pm

    I'm not sure if this is good or bad overall but I am sure social media platforms are monolithic, inaccessible messes when it comes to giving people the chance to challenge a block/suspension/ban. I had my account suspended on Twitter these days because I used a homophobic slur satirizing those who use it seriously. It was clearly automated and I had 2 options: delete the tweet and wait 12h to have my account restored (i couldn't interact, just read other tweets for the duration) or challenge the ban and remain fully blocked for several days before someone hopefully reviewed my case so at the very least i won't have3 a strike registered to my account. The proccess was convoluted so I decided the least painful way was to delete the tweet and get 12h restrictions.

    Now, I do understand the scale of Twitter, Facebook is massive and I wouldn't expect any review to be fast. However there are a few things that should be considered before restricting an account automatically or due to ppl flagging the accounts. I do think accounts with a clean history should be given more leeway and kept unblocked while somebody evaluates the user challenge for instance. Older accounts, accounts with a lot of activity, followers, interactions (I know, bots but if bot sentinel can identify bots on Twitter then the companies themselves can as well). Accounts with previous stances of mass flagging (ie: left people attacked by right masses or vice-versa). I can go on.

    My point is, there has to be ways to give some protection to the user, even if via algorithms as well.

    link to this | view in thread ]

  16. identicon
    mitchell, 9 Aug 2021 @ 10:16am

    Instagram

    FFS, they need to do this with instagram too. my 10 year old account was disabled because I tried to many comments that " Violated there terms of service"
    Which is BS cause I was only ever commenting in regards to the post. Now I have lost contact with many friends and plant enthusiasts.

    link to this | view in thread ]

  17. icon
    Dark Astra (profile), 6 Nov 2021 @ 12:51pm

    Odia Shayari

    Nuhe mun jakhya nuhe kalidasa
    nahin mora pase kavya gita
    Asa chakra pani baikunthu ohlai
    rachidia au thare megha duta.

    Click Here To Read More https://darkodisha.in/odia-shayari/

    link to this | view in thread ]


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