Harmonix Caught Astroturfing Amazon Reviews For Rock Band 4, Offers Non-Apology Apology

from the rock-out-with-your-sockpuppets-out dept

It's something we probably all assume happens to some degree some of the time. A new video game comes out, it's put up on various consumer sites that allow for user reviews, and we assume at least some of the truly gushingly positive reviews are from people connected with the game trying to gin up positive feelings for their game. The problem, of course, is that if this is occurring, those perpetrating the mischief are smart enough to create new profiles and handles for their efforts, so as to hide their identities. Thus, we assume, but cannot verify.

Harmonix, a video game maker which recently released Rock Band 4, has happily come by to assist us with this problem by having employees too lazy to create these sock-puppet accounts while posting insanely positive Amazon.com reviews for the game. As discovered by an enterprising Reddit user:

Harmonix employees seem to have taken to Amazon to post their own favorable reviews of the game. At first I thought it was a rogue employee or two but then I dug around for about a half hour and found 7 of them and so it appears to be more of an initiative. I'm sure there's more than that. I don't know the legality of this but it's highly unethical and extremely disappointing. No excuses. Companies are not supposed to reviewing their own products, PERIOD.

Real names were found by clicking on the wish list of the reviewer https://imgur.com/OPRiEln

This is good sleuthing if I ever saw it. So, a handful of Harmonix employees have been caught red-handed astroturfing reviews for their own game. While doing so, they apparently went so far as to invent brand new personas for themselves, cosplaying as "new fans" to the genre and as members who are "looking forward to seeing what's next" from Harmonix, when they likely damn well know because they are Harmonix. Questions of legality aside, everyone is likely to agree how distasteful this is and what a vacuum of trust this will leave with gamers. Given the current climate of things, trust deficits are no way to position a game company.

Which is what makes the following statement Harmonix provided to Kotaku so perplexing:

Harmonix has clarified its internal policy about posting reviews of our own products on retail sites, and we’ve asked that existing reviews be edited to identify Harmonix employees or be removed entirely. While we believe the reviews posted by a few employees were sincere and without ill intentions, as a studio we don’t believe these are appropriate actions. We appreciate the feedback from the community, and take our relationship with our fans seriously.

There's a roughly zero chance of anyone taking that non-apology from Harmonix seriously. When employees are going to drop Amazon reviews making up personas as people who have never played a game in the genre, everyone has to know that there are ill-intentions there. It's lying, at the very least. But, worse, it's lying directly to potential customers in a manner designed to claw money out of their pockets. Expect this to get to the point in which Harmonix has to offer a second apology-apology before this dies down.

Filed Under: astroturfing, reviews, rock band 4
Companies: amazon, harmonix

Rock Band Opening Up (Slightly) For Indie Musicians

from the it's-a-step... dept

While some record labels and groups like ASCAP are telling musicians they should hold their music back from video games like Rock Band and Guitar Hero without larger upfront payments, most smart musicians recognize that getting their music out on these popular platforms is a great way to build up a much bigger (and more loyal) following. But, of course, the process to get into these games has been pretty difficult. So it's neat to see an effort from Harmonix and MTV Games to make it easier for independent artists to get their music into the games, if in a somewhat limited fashion. It still involves something of a hassle, but opening up the platform further is a good idea. You would think that one of these games would one day go fully open and trump the other by having a much wider selection of content -- with plenty of bands focusing on that provider, rather than the more limited one.

Filed Under: indie musicians, rock band
Companies: harmonix

Konami Claims Rock Band Violates Its Patents

from the losers-litigate dept

Just a few months ago guitar maker Gibson sued just about everyone for patent infringement over a patent it held on "virtual concerts." It looks like that lawsuit may have woken up others who happen to hold "virtual concert" patents. Video game maker Konami, which had some virtual concert games years ago, also happened to get some patents on the concept and have now sued Harmonix, the makers of Rock Band. Once again, this looks like a "losers litigate" strategy. Harmonix has created a hugely successful product in the space -- Konami has not. Yet, Konami wants a cut of Harmonix's profits. That's not the sort of incentives that should be encouraged.

Filed Under: patents, rock band, virtual concert
Companies: harmonix, konami