Peloton Outage Prevents Customers From Using $2,500 Exercise Bikes
from the dumb--tech-is-smart-tech dept
Peloton hasn't been having a great run lately. While business boomed during the pandemic, things have taken a sour turn of late on a bizarre host of fronts. In just the last month or two the company has seen an historic drop in company valuation, fired 20 percent of its workforce, shaken up its executive management team, been forced to pause treadmill and bike production due to plummeting demand, been the subject of several TV shows featuring people having heart attacks, and now has been caught up in a new scandal for trying to cover up a rust problem to avoid a recall.
Some of the issues have been self-inflicted, while others are just the ebb and flow of the pandemic. Most users still generally love the product, and a lot of these issues are likely to fade away over time. But adding insult to injury, connectivity issues this week prevented Peloton bike and treadmill owners from being able to use their $2000-$5000 luxury exercise equipment for several hours Tuesday morning. The official Peloton Twitter account tried to downplay the scope of the issues:
We are currently investigating an issue with Peloton services. This may impact your ability to take classes or access pages on the web.
We apologize for any impact this may have on your workout and appreciate your patience. Please check https://t.co/Dxcht2tQB0 for updates.
— Peloton (@onepeloton) February 22, 2022
For much of Tuesday morning the pricey equipment simply wouldn't work. I have a Peloton Bike+, and while the pedals would physically spin, I couldn't change the resistance or load into my account; you just were stuck staring at a loading wheel in perpetuity. Some app users say they had better luck, but many Bike, Bike+, and Peloton Tread owners not only couldn't ride in live classes, they couldn't participate in recorded classes because there's no way to download a class to local storage (despite the devices being glorified Android tablets).
The outage (which occurred at the same time as a major Slack outage) was ultimately resolved after several hours, but not before owners got another notable reminder that dumb tech can often be the smarter option. Your kettlebells will never see a bungled firmware update or struggle to connect to the cloud.
Filed Under: connected bikes, iot
Companies: peloton
