Capcom Removes Advertised Offline Co-Op From Resident Evil Reboot, Updates Steam Page After Sales Begin

from the promises-promises dept

Capcom's never really had much of a consumer-friendly reputation. Between being all about SOPA and utilizing innovative DRM measures such as "You only get one save file per game cartridge ever at all," it would be tough for the company to claim some kind of goodwill dividend should it screw up and find the need for one. And, boy, could Capcom ever use such a dividend amongst PC gamers right now.

The screw up was advertising on Steam that the RE-reboot, Resident Evil Revelations 2, would include a local, split-screen co-operative mode, selling the game under the umbrella of that promise, and then revealing only after sales had begun that local co-op had never been planned for the PC version of the game.

Owners of the PC version of Capcom's action horror game Resident Evil Revelations 2 have discovered that, unlike the console versions, it does not include local co-op - despite advertisements claiming it would.

The game's Steam page had promised offline co-op as part of a bullet point list of features. However, the Steam page was recently amended to state the PC version does not support offline co-op play in the Campaign or Raid mode. (Raid mode, it should be noted, will support online co-op shortly after launch via a patch.) Confusingly, the "assistive co-op play" bullet point that mentions offline co-op remains on the Steam page.

I'm not a lawyer, but I'm fairly certain that advertising a game to a passionate fan-base as having a much-wanted feature and then yanking the rug out from under those fans only after sales had begun is not only a PR nightmare, it's a legal no-no as well. And, of all people to pull this on, passionate PC gamers may be the worst targets. This is a group that expects to be treated as much like desired customers as console-owners and, because the PC gaming landscape is littered with differences between its games and those that appear on consoles, it's a group that tends to pay very close attention to the specifics about the features of the games they buy. Not the kind of group, in other words, that you could pull this kind of false advertisement on and actually get away with it.

Perhaps worse, the tone-deaf defiant and non-apologetic nature of Capcom's response isn't going to help matters.

Here's Capcom's statement in full:

"The PC version of Resident Evil Revelations 2 supports a variety of customisable visual settings and resolutions. The decision to prioritise a single local screen was made to ensure a stable user experience across a variety of different PC settings and devices. Raid mode will support online co-op shortly after launch when a free patch is available for players to download which adds this feature, but the main campaign on PC will only be available to play in single local screen."

Great, except none of that was the point or cause of the outrage. You told consumers there was a feature in the game at the time of purchase, then revealed that feature was not now or ever planned to be included post-purchase. That's shitty. Come out with refunds and an actual apology next time.

Filed Under: false advertising, offline play, promises, resident evil, resident evil revelations 2, video games
Companies: capcom