Towing Company Continues To Stand By Its Misplaced Lawsuit Against Angry Customer, Despite Losing Half Its Business

from the time-to-cut-bait-and-apologize dept

Back in April, we wrote about a towing company that got so upset about a Facebook page that it decided to sue the page's creator for libel. As pointed out at the time, this only served to draw more attention to the claims made by the Facebook page -- claiming that the towing company often towed legitimately parked cars. In fact, the controversy has brought out many more people who claim they had legitimately parked cars towed. An anonymous reader let us know that the Detroit Free Press has checked in on the towing company again, and it's now lost half of its accounts due to this controversy. You might think, at this point, the company would wise up, admit that it was wrong, apologize to the guy it sued, and try to focus on building its reputation back up. But... no luck. The company sticks by its stance. The owner's lawyer blames the lost business on the "hostility" the situation caused. Um. Or, perhaps it was towing legitimately parked cars, and then suing someone who complained about it. That might have something to do with the lost business too. Oh, and it's probably worth mentioning that the company, T&J Towing, has an F-rating at the local Better Business Bureau, due to 20 complaints in the last three years... of which it responded to only three. Maybe, rather than suing critics, T&J should learn to respond to them.

And, of course, it appears the situation is getting even worse for the company. Because of all this attention, many others have been stepping up to complain about their own experiences with T&J, leading the lawyer representing the guy T&J sued to look about filing a class action lawsuit against the company. It seems like the company would have been better off apologizing and giving the original guy back his money. Or not towing his car in the first place.

Filed Under: customer service, defamation, streisand effect, towing