Bad Idea Central: Toyota Sued After Viral Marketing Attempt Convinced Woman She Was Being Stalked

from the who-comes-up-with-these-things? dept

Lots of companies are aiming to create all kinds of "viral advertising," and certainly automated "prank calls" that are really ads (often for movies) have become common in the last few years. But that doesn't do much to excuse Toyota's behavior. Apparently, the company put together a promotional campaign that allowed friends to freak out their friends, by convincing them they were being stalked. Here's how Toyota described it:

YourOtherYou is a unique interactive experience enabling consumers to play extravagant pranks. Simply input a little info about a friend (phone, address, etc.) and we'll then use it, without their knowledge, to freak them out through a series of dynamically personalized phone calls, texts, emails and videos. First, one of five virtual lunatics will contact your friend. They will seem to know them intimately, and tell them that they are driving cross-country to visit. It all goes downhill from there. The Matrix integrates seamlessly into the experience and you can follow the progress of your prank in real-time online. Each piece of the campaign assures that the experience is as Google-proof as possible.

Sound like fun? Not really. Especially not for Amber Duick, who "had difficulty eating, sleeping and going to work" after receiving a bunch of phone calls from this prank, believing that some "lunatic" stranger was on his way from England to see her. At one point, she even received a bill from a hotel that this stranger supposedly "trashed." Har har. Buy a Toyota.

How does Toyota defend the campaign? By claiming that Duick agreed to it. How, you ask? Well, Toyota sneakily inserts "permission" into a personality test it sends the "victim" of the prank, from the "friend" who initiated it. It's difficult to see how that kind of agreement stands up in court. Hiding an agreement for something entirely different (and pretty damn creepy) inside the agreement for a personality test from a friend? How is that informed consent?

Filed Under: stalking, viral advertising
Companies: toyota