Sprint Passes Along Tax Increases To Customers, But Conveniently Ignores Tax Cuts
from the today's-lesson-in-economics dept
Like a lot of things, the price of telephone service displays "stickiness", a term used by economists to describe something that's resistant to change in a particular direction. Phone bills are "sticky downwards", meaning they rise much more easily than they fall. Verizon and BellSouth illustrated an example of this last fall, when they replaced a no-longer-required USF fee on customer's bills with various sketchy surcharges that went right into their pockets. After an uproar, the new charges got rescinded, but the general idea is one that remains in telcos' playbooks. Now, in Texas, Sprint is passing along a new business tax to customers, adding a 1 percent "Texas margin fee reimbursement" surcharge onto cell phone bills, in order to pay for an increase in state taxes the company must pay. While the state has enacted a 1 percent tax on business' gross receipts, they must only pay it on a maximum of 70 percent of those receipts, lowering the effective tax rate -- and this has attracted the attention of state officials, who are looking into how Sprint's passing the charge along to consumers. Of course, there's nothing preventing companies from charging customers more to pay for the higher taxes, but as an editorial in the Austin newspaper points out, while the business tax increased, a cut in school property taxes enacted by the legislature also applied to businesses, but Sprint doesn't seem to be passing that decrease along to consumers. And there, dear readers, is stickiness in action.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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So what
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Shocking!!
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I also am Shocked!
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Re: I also am Shocked!
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Re: Re: I also am Shocked!
I did finally get them to agree to credit me one month's payment. Which should show up on my next bill. I guess I just donated the other 3 months to them. So, hopefully my next bill will truly be my last.
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Shocking!!
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Re: I also am Shocked!
It is funny how we get stuck in a contract that rips us off and somehow feel obliged to pay to get out of it.
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Hows about this
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Re: Hows about this
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Re: Hows about this
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Re: Re: Hows about this
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A paper trail
And automatic debiting is a bad idea. My dad has had to changed accounts twice in one year because services (one being AOL) were still trying to charge him after he cancelled.
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Re: A paper trail
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Never had a problem
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Re: Never had a problem
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I hope you didn't go to Cingular
The worst part is that Cingular Coorporate is aware of this problem and, as far as anybody can tell, they are encouraging it.
This has not happened to me (I'm on Sprint) but it has happened to my parents on both of their phones. My brother also got fed up with Cingular and finally ended up switching to Sprint.
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Re: I hope you didn't go to Cingular
Why would you even bring Cingular into a thread about Sprint unless you had some motive?
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Anyway, if you want to read the blog, it's here http://sscornelius.wordpress.com/2006/07/13/sprint-customer-service-experience/
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Oh yeah, cingular problem is real. The boss here got his plan lowered some how, his next bill was $700, almost all overage charges. 1.5 hours of arguing on the phone got him out of $500 of it
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Don't criticize their pricing
Now, if Sprint was a monopoly or it was abusing federal assistance in some way (i.e., misusing public monies to generate added profit at the expense of consumers), that'd be a different story. But telling Sprint it has no right to set its price, regardless of its reason, is silly -- if Sprint misreads customers' willingness to pay, it will either drop its prices or go out of business.
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Everyone does it
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