Xbox DRM Punishes More Paying Customers And Actually Restricts Purchasing Options
from the fighting-bad-ideas-with-worse-software dept
Publishers are still hanging on to DRM despite example after example of how it does little more than annoy or harm paying customers. Why would you purposely annoy those throwing money your direction? To fight off a few pirates? Is it worth it? Most DRM is cracked and discarded within hours of a game's debut and yet, companies hold onto the crippling code, assuming that a small dent in piracy is worth the fallout from hundreds of pissed off customers venting their rage all over the internet.Some of the most pernicious forms of DRM take the form of "online services" which require a unique login and account before anything can be done gamewise. Under the auspices of "convenience," software companies have managed to lock down access to purchased games, reserving the right to do whatever they want with the software, thanks to broadly written Terms of Service and, for console manufacturers, binding arbitration "agreements."
Over at Medium Difficulty, another gamer is dealing with DRM, as implemented by Xbox Live.
The particular set up for us to play three player horde mode, with system link, in the same house led to our first transgressive living room. Two TVs was wrong, but it felt so right. Gears of War 3 came out and we continued to enjoy our set up, especially since friends could also join over Xbox Live. For our non-nuclear unit, it was the golden age of multiplayer. Then the Mass Effect demo dropped with included MP. While I know we might be in the minority, we found it, and still do, a pretty enjoyable experience. But we hit a hiccup: we couldn’t split screen the multiplayer. There is no couch multiplayer for Mass Effect 3.So far, the outlay for Microsoft products, at the very minimum, includes two Xboxes. Then there's the fact that two avid gamers share the same living space, meaning that the outlay for software is much larger than your typical "complaining basement dweller." (The preceding is the sort of dismissive wording often deployed by DRM defenders in an effort to make a very real problem sound like some loser's overwrought drama. No one falls for it anymore, but it still makes frequent appearances in comment threads and forums.)
So we did what any reasonable modern family with disposable income would do: we bought a second Xbox. And honestly? There’s no going back. Couch co-op is not a guarantee anymore. Xbox Live has done wonders for online console gaming, but it has made a local co-op a second priority in some instances. There are enough games that do not support local co-op, and even more that do not support both local and online at the same time.
First, the co-op problem. Not really a DRM issue, but the next one definitely is:
Our second Xbox came with Fable 3, which is yay! but it also introduced us to the problems of owning two Xboxes. DRM is a real pain in the ass... We would go to play our Fable 3 campaign on one machine and be told that we couldn’t use the DLC, even though, you know, the code was in the box sitting on top of the machine. Without that DLC, you cannot load a saved game.Because DLC (downloadable content -- ranging from small add-ons to standalone games) gets assigned to the Xbox it was purchased on and the player's Gamertag (which makes sense), but is a problem when attempting to make sure your DLC shows up on both consoles. Microsoft's rationale is simple: prevent users from going from Xbox to Xbox with their Gamertag and downloading DLC (and standalone games) onto the drives of non-paying gamers.
But this rationale doesn't do much for households with multiple consoles who most likely aren't going to buy a unique copy of DLC (much less full games) for each Xbox in the house. Since the games can't be played at the same time (with one disc and say, two or more Xboxes), it would make sense (from the consumer's perspective) to be able to transfer the DLC (especially if you can't even load a saved game without it) from console to console.
Also bear in mind that purchasing full games via XBLA (Xbox Live Arcade) ties that game to that particular Xbox if the "wrong" Gamertag is used.
For example: I purchased TellTale’s Walking Dead Episode 1. I enjoyed it a great deal. When episode 2 came out, Meg thought she would be a kind and thoughtful spouse and purchase it for me. This was apparently not the Microsoft-endorsed thing to do. Months later, I still haven’t been able to actually play the second episode. I have to either buy it again, or play it on another system. Which is dumb.Thinking that these limitations could be worked around by using a Family Account (you know, to make sure all of your family members can access the same DLC/games), the author set one up only to find that Microsoft's definition of "family" is rather bizarre.
We set the account up under Meg, then gave me all the permissions that any adult would want on his game console, and went about our gaming business. That was until one day when I went to purchase something from Live and realized that, from Xbox LIVE’s perspective, I was not an adult at all. I could not add points to my account. This wasn’t a setting in our family account. Nope, only one member of the family can add points to their account. If I want points to buy something, Meg has to give me an allowance. I’m not joking, that is the word in the interface. An allowance.Nice. A system that treats grownups like children and everyone like thieves and at no time approaches the reality of today's gaming market. Instead, it sets up a series of intricate hoops that must be navigated before DLC can move from machine to machine.
Context: Meg’s Xbox is the new version, so black, and mine is the old white one.Let's just break in here for a moment and roll our eyes at the "point" system which handily turns actual money into useless Xbox Fun Buxx. Further eye rolling will ensue after step 6.
Prerequisite: Have both gamertags saved on a USB stick. This allows you to log in to any Xbox without transferring your gamertag or recovering it from Live.
1. Log in to black Xbox with Meg’s gamertag.
2. Go into Family Settings.
3. SELECT GRANT ALLOWANCE.
4. Instead of using the default payment options, because I don’t want to charge her credit card, I select my credit card from the list of her payment methods.
5. Purchase a number of points.
Info: You can add 500 points or in 1000 point increments.
6. After the points have been added to Meg’s account, I grant them to my account.Fun stuff. This sort of plan always leaves a gamer's "wallet" either short a few hundred points or with no way to bring the account down to 0. Microsoft loves this, just like many companies love gift cards. More often than not, the card is discarded with some spare change on it. Not enough for one person to keep, but thousands of leftover virtual coins soon adds up to real money. It's not completely Machiavellian but it still works out pretty well for the companies issuing the cards.
Additional info: You can only grant points in increments of 400. Thanks for the convenience.
Remember: Most DLC on Xbox Live is in neither 500 or 400 point increments. I know what’s happening here, Microsoft.
7. I then sign in to my account on the black Xbox, purchase what I wanted and download it.That's a whole lot of steps for a paying customer to jump through just to make sure someone doesn't run off with some free DLC. If you and your family members are taking turns playing something that requires DLC in order to load a save, it would make more sense (in Microsoft's eyes) to skip buying a console(s) from it and just schedule some time in front of the only Xbox. That scenario is whole lot likelier than hoping its DRM scheme will be obtuse enough to force multiple gamers with multiple consoles under one roof to purchase individual copies for every Xbox. Microsoft may consider that to be the "right" or "moral" choice, but I can guarantee you the consumer doesn't.
Result: Now, the DLC is available on Meg’s Xbox so that she can play it if she wants.
8. Turn off the black Xbox, and then log in to the white Xbox with my account and download/transfer whatever I bought.
Result: I can play the DLC on my Xbox, and Meg can play it on her Xbox.
Please note: She cannot play the DLC on my Xbox.
Last word to "CPG," the author of this piece:
I shouldn’t have to set up charts to figure out what DLC is on what machine, especially when we are on a family account that actually restricts my ability to purchase DLC.
We’re a modern family, geared towards gaming. We’re publishers’ target market – and if we’re not, we will be soon. They need to start thinking ahead.
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Filed Under: customers, drm, punishing customers, xbox
Companies: microsoft
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So, yeah, you can kiss goodbye to the money you are losing. I still have my old, working games to entertain me ;)
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I do still buy games, but rarely DRM'd games and never games that require internet access to be playable.
I've done without them for long enough now that I don't miss them or have any special desire for them anymore. So I'm a permanently lost customer. Even if all game companies eliminated DRM altogether, I'm not likely to return to the fold.
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Live free. OK, you will not be one of the cool kids with all the latest most heavily advertised stuff. So what. But it is your computer, under your control. Nobody else should be trying to wrest that control away from you. Spend your money only with manufacturers who respect your ownership of your own equipment. Show some hostility towards the people who are trying to give you a bad deal. The nice guys are nice.
You do not have to deal with schemers. Select your friends for good character. That is a good rule for life, as well as for gaming.
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If you think this gen was bad...
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Yup
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People can complain about this crap all they want, but as long as they keep giving these companies their money, there's no incentive for them to change.
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Because terms of service never change after you originally signed up for a contract, there's plenty of competition everywhere with equal coverage and there's no penalties for ending your contract early?
That's not to say that everything there is applicable to the XBox situation, but you have to take into account all the factors involved.
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In trying to maximize income, DRM is gradually maximizing the number of people that look elsewhere for their entertainment. This will eventually kill DRM by killing the companies that use it.
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In some ways it's a side-effect of the commodity nature of modern electronic equipment, but it's definitely a problem when people have to jump through such hoops to use their own equipment with their own purchased content in a perfectly legal manner. I can certainly point to a number of cases in my own experience where this kind of thing has directly led to lost sales.
Yet again, a case where the pirates get a better deal than paying customers, and another set of people painfully aware that their lives would be easier if only they had opted to "steal" content instead of buy it.
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That. Or simply go without it. In both cases the company loses.
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I hear they are about to release mod tools too. Can't wait to put my grubby little fingers on those and crank out some maps/mods (if I ever manage to put the game down).
But your locked up system looks good too...for those that like that sort of thing.
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Get rid of the Xbox machines, go out and buy a stack of coloring books and crayons and quit yer whining. If you don't like the way the product is sold, if you don't like the way the product works, then DON'T BUY IT.
Buying it and then endlessly whining that it won't give you more than you paid for is silly.
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But no, obviously this is not the best alternative. It's obvious that there are good titles and service perks for Xbox. Why can't the company itself evolve and offer a better service for its paying customers?
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...is so representative of a producer-centric culture. I'd fire any marketing manager even hinting at such a non-consumer oriented mindset.
... it's much like saying nobody cares about what customers want, they should be happy with whatever products they're being pushed at, regardless how flawed they are.
Are you a communist ?
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ANY game that requires an active internet connection for SINGLE PLAYER MODE is just plain dumb...Diablo I and II didn't have that restriction. Why is it needed for Diablo III?
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Hell to the FUCK NO!
The "whining" as you call it are people with legitimate complaints about stuff they purchase.
It's OUR HARD-EARNED MONEY that WE CHOOSE to GIVE to the COMPANIES for a product they make that we might like.
IF! IF! The companies screw up, then WE, as their CUSTOMERS, have a RIGHT to voice our complaints when a product WE PURCHASED does NOT work to the way it is SUPPOSED TO!
One thing that the Service Industry has right is this...
"The customer is always right."
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Yet when it comes to entertainment in the form of physical discs or digital downloads, nope. Sorry. You bought it. Defective, buggy, etc? Too bad. Your problem.
Well that and cell phone carriers. They are just as bad as the entertainment industry.
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See the problem is that people expect value for money and when they pay for something and don't receive the value expected they get upset.
How would you feel if you bought a car only to find out after the fact that you were the only one that could drive it and that you could not drive it more than two blocks from your house? Oh and by the way, you can't sell it either.
See the problem?
Well that happens with nearly all software. You pay for it, can't view the license until you do, then you can't return it if you don't agree. That is why I use as little DRM'd software as possible! There are plenty of alternatives. Oh and that goes for music and movies too. I have long since chosen to remove myself from those markets for similar reasons. Oh, and less you think differently I don't cry about it at all. I look at it like this, those companies with excessive DRM... have saved me vast amounts of disposable income which have been placed in better things like home improvements, and retirement.
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I think his complaint is that it won't give him what he paid paid for, not more than he paid for.
Your criticism would be valid if he knew of this trap prior to his purchase and bought it anyway. If he didn't then complaining about being ripped off doesn't seem terribly out of line.
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DRM
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Re: DRM
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Re: DRM
"Feature That Sucks"
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Re: DRM
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Re: DRM
A "feature" is simply a notable aspect of a thing. It says nothing about whether the thing is good or bad.
/pedant mode off
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Re: DRM
The term you are looking for is "antifeature". While a feature makes a product better, an antifeature makes it worse - it would have more value if it did not have the antifeature.
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Another aspect not covered in article...
But you see the problem for the modern gaming family: you can buy one copy of a movie and all sit on the couch and enjoy it together as a family, or buy a book and pass it around for a shared experience — but when it comes to Xbox multiplayer gaming, they are expecting you to now buy 4 copies of a $80 game in order to enjoy it together.
To add insult to injury: we pay Microsoft a monthly fee for access to multiplayer features! And yet they are now allowing companies to restrict that access with passcodes. It's absolutely unbelievable.
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Re: Another aspect not covered in article...
I still think it is a great service overall - but that they change it around to let companies grind more out of consumers is a bit of pisser.
I still prefer companies that make the best games, regardless of how much they want for them, but when it seems like a company is more focused on loss-control instead of making a great product to sell I try to avoid them.
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@post #8.
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Missed one other set of hoops...err options
You can elect to "transfer" the "ownership" of the DLC to the other xbox. This would allow anyone to play the DLC on your xbox, but now only you would be able to play it on Meg's xbox.
Of course doing this means that you now have to re-download the content on each box to "update" the license information on each xbox.
Oh...and you can only do this once every 4 months.
I am still unclear if you can "transfer" the "ownership" of the DLC to another account ID, like if I want to give the Fable III DLC to my daughter (whom I bought it for in the first place) when she moves out.
Yeah, DRM is a really cool "feature". Figuring out how to make it work was like the greatest achievment ever! /s
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Re: Missed one other set of hoops...err options
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DRM
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I own 2 xboxes
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Well DUH.
I hope this helps your desision on where to go from here.
Oh and No need to worry about the red ring of death completely distroying the entire box, If something breaks its very cheap to replace parts in a snap.
LOL Kids these days, its no wonder so many people are still freaking out over an iPhone, ( check the specs there is way better and faster out there, with more options, and your not "locked out of the cool stuff" ) THE iPHONE is as LAME as a console, and you kids keep buying them, causing other companies to follow that same business model.
STOP IT PLEASE before you ruin it for everyone, Trust me Step outside your xBOX, you will see a world of entertainment thats 1,000 times better then what your "die hard" to support.
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Re: Well DUH.
While I agree with the spirit of what you're saying...why the hell did you lie about being able play ANY XBOX, PS3 game on PC? There's no emulators for them.
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Have you taken a look at the PS2 emulator (PCSX2 or something)? It's "good", in the sense that you can play some games well. But performance and compatibility leaves much to be desired. I borrowed a copy of GT3 from a friend to test it out, and the thing just drags along painfully slowly. Bear in mind that the PS2 hardware is already over a decade old.
I don't know what the status on a XBOX/360 or PS3 emulator is, but I'd guess that they are far behind on emulation fidelity. Surprisingly, though, the dolphin emulator for WII/Gamecube is working pretty well, probably due to the simplicity of the hardware.
So, although I wish I could share your optimism, I don't think we will be seeing a decent emulator for current-gen consoles any time soon.
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Re: Well DUH.
Total and utter bullshit. You cannot play a single Xbox 360 or PS3 game on your PC. Try it. Go buy an Xbox 360 or PS3 game, put the disc into your PC, and make it run. It won't happen. Console-to-PC ports or cross-platform releases do not even come close to your claim of "ANY X-box, PS3, Wii title"
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Re: Well DUH.
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When you go to remove a card, there is no way to do it on the Xbox, there is also no way to do it online. The only way is to call Microsoft, and yes I mean their shitty call center in India. You then have to go through more security hoops then you would need to access a bank account. They want your gamer tag, the name on your account, answers to security questions and just about anything else they can drag out. It took me several hours just to remove my damn card from the box so they would quit charging it "for my convenience"
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What did finally work was canceling old credit card at the old bank, and getting new account and credit card at a completely different bank (I'm sure this would work for XBox too). After that, I think they finally believed that he was who he said he was all along.
AOL sent many "We want you back!" letters to his home address with promises of 1000's of free hours, but from what I remember him telling me, all he ever sent back in those same letters were things like "Not in Million Years" and "Go get Stuffed" in big red ink marker writing. I think a few might have been in crayon too. Ahhh, good times.
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same boat
Sony seems to be the easiest about things. only real caveat seems to be just that an account can be logged into only one system at a time. No slow "recovery" process like XBL though. Takes seconds to switch accounts, and things seem to stay synced across machines well.
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o.o
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Developer: "I'm not going to fix the problems. If you don't like it you shouldn't have bought something that you didn't know had these problems and are now unable to return."
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The PC will always be the superior platform.
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Re: The PC will always be the superior platform.
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One form of bullshit DRM from nintendo that I hate
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Multi-xbox homes are not the norm
a. Game developers, NOT Microsoft, decide whether their games have local co-op or not. Mass Effect 3 is an EA game, so blame them.
b. Game developers are responsible for making sure their DLC keeps games saves backward compatible. Usually that's why games get updates at the same time new DLC come out, so that the games can handle having/not having the new DLC. (Yes, Fable is a MS game, so that's their bad.)
c. A multi xbox home is NOT the majority case, nor the required experience.
d. Downloadable content on the Xbox works as follows:
i. On the first console it's downloaded to, EVERYONE can use it. If you only have one console (the 99.9% case), everything works fine.
ii. On any later consoles, the purchasing account must be signed in for the content to be available. This is so you don't go to your friend's house and download all your games for him to play and then leave.
iii. So the easiest solution to the poster is: user A downloads the content first to Xbox 1, then Xbox 2. User A plays on Xbox 2. Others play on whichever Xbox they want. All rules are satisfied and everyone (who's Gold) can play. Done. Not that hard, and for the 0.1% that have multiple xboxes, it becomes second nature.
iv. A user can transfer their licenses from one console to another, in bulk. (Yes, you can only do this so often, though I think it's once per 30 days).
vi. Yes, this means that the user must be conscious of which machine they bought and first downloaded the content on. Xbox helps this by remembering a user's first console, and directing all purchases to it by default. The user sees "content is assigned to download to another console" in their download queue, and has the option to choose otherwise, which of course can lead to confusing situations when a user buys and downloads stuff back and forth on different consoles.
vii. Yes, I agree that "the DRM's not that hard" doesn't justify its existence. But then again, the article starts with the straw man of "owning multiple xboxes at once is the expectation" and then builds up from there. The overwhelming majority of users are single xbox homes, and then the DRM is essentially invisible.
As for the "buying for the spouse thing" above, see d.i. He can play it with his account just fine on the xbox she bought it on. Dumb perhaps, but so is not playing a game you paid for just cause it's in another room.
I make no defense for the Family Gold issues.
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Re: Multi-xbox homes are not the norm
That's not really a defense is it? My car model is not supposed to carry heavy weights but I can easily install the required parts and do it anyway given enough patience and routing around highly inclined roads. Because I can, I should be able to do whatever the fuck I can with anything I own. (not angry at you by the way, you are pointing important issues)
ii. On any later consoles, the purchasing account must be signed in for the content to be available. This is so you don't go to your friend's house and download all your games for him to play and then leave.
So I want him to try the games so he can buy later, problem? (again, I know you are pointing M$ rationale)
vii. Yes, I agree that "the DRM's not that hard" doesn't justify its existence. But then again, the article starts with the straw man of "owning multiple xboxes at once is the expectation" and then builds up from there. The overwhelming majority of users are single xbox homes, and then the DRM is essentially invisible.
Actually, from what I understood the expectation is to have a fully functioning product which I can do whatever the fck I want. That's an issue alright.
As for the "buying for the spouse thing" above, see d.i. He can play it with his account just fine on the xbox she bought it on. Dumb perhaps, but so is not playing a game you paid for just cause it's in another room.
Can they do at the same time, together, with the same license in different machines? No.
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Re: Re: Multi-xbox homes are not the norm
Yes. There are two licenses in play: one for any user on the purchasing console (whether online or not), and one for the purchasing user on any console (must be signed in online).
User A buys content on Console 1. User A then logs in to Console 2 and downloads the content. User A can play content on Console 2; Users B through Z can play content on Console 1. At the same time.
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There are people who still think of the XBox 360 as a gaming machine.
Apparently, they've not updated their console in a while.
Calling the Xbox 360 a gaming console is like calling a Yugo a car.
I've owned this console for just a hair over a year (happy anniversary!), and I can already promise Microsoft there will not be a "720" in my future.
Between the apps I don't want, the constant ads shoved in my face, and a Live feature I have to pay for, the system makes damn sure to remind me daily "gaming" is secondary to over-priced content that one can "own" (read: access until it goes away).
Now with the first sale doctrine in their cross-hairs, going back to coloring books and crayons may be the best idea I've read in this thread.
That is, until it become mainstream and the [bleeps] kill it, too.
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I am able to set up a new system, anywhere, and install Steam. Once I log into one of my accounts I can download and install any content that the account is authorized for.
Both accounts have physical access to the same content, but if account #1 owns e.g. a DLC character and account #2 doesn't, I can't play that character on account #2, even though it's present on my hard drive. Log back into account #1 and there it is, fully accessible.
My first copy of KF was a gift, my second was the Gold Box (which I installed on my first account). Of course I ended up with duplicates of the game and several DLC characters, so I gifted them to my second account. (I also ended up gifting my extra copy of HL2 to the original gifter's husband.)
I have my issues with Steam's DRM but I have to admit that if you're going to have it, they've done a pretty darned good job of making it transparent. You CAN buy stuff and give it away to other people... and they just own it.
My biggest complaint is that once you own a game, you can't transfer it to another account; and you can't transfer an account to another person.
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Why I hate the idea of a "discless future"
For that matter, when my Xbox stopped reading discs and I bought a replacement console, my kids could play every single one of the disc-based games on the new console without any issue. Since I could move the hard drive from the old to the new console, all their accounts and saved games came over without any problems. For all the digital downloads I've purchased, though, even though the exact same file was on the hard drive, I had to log on to the Xbox website, use the "license transfer tool" to transfer the console license to the new one, and then re-download every piece of content on the new console.**
Now, the times I have seen it work like it's supposed to, like when I've gone to a friend's house, downloaded content, played it, and left; and my friend doesn't automatically get the content for "free". And I suppose that's where the problem is -- how do you know when Console 2 is really in the same household as Console 1, and allow content on both systems?
**This "re-download" doesn't download the entire file, just updates the license already downloaded, so it only takes about a second. You still have to go through your download history to find the files and initiate the downloads one-by-one, though, which is the most annoying part.
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Brother in arms
all that to say this guy isn't alone with this issue and while i realize i'm getting ripped off i have no alternative until another company comes up with a better deal.
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Sound ridiculous? That's the way I see all these restrictions and hoops you have to jump through to use digital content from legitimate sources. They add nothing positive to the experience and only serve to needlessly complicate what should be a simple and easy process.
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Can someone from TechDirt interview someone from Ouya?
I guess I could just email them myself and share the results, but where's the fun in that?
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Re: Can someone from TechDirt interview someone from Ouya?
Part of the fun of open source:
1. They don't have to. Unless they specifically program in restrictions, they don't have to think for a moment about it. "Family sharing" really translates as "we'll give you this concession from our DRM restrictions" - irrelevant if there is no DRM.
2. If the software truly is open source, any restrictions they did build in would be quickly and legally removed.
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