from the unsurprisingly-unpopular dept
The developers of the latest SimCity learned a valuable lesson Friday during a Reddit AMA, one that will hopefully be passed on to other developers: people -- you know, the downstream consumers you're hoping will purchase your software? They hatehatehatehatehatehatehate
HATE DRM.
EA, the publisher of SimCity, has seen fit to up the annoyance factor on legally purchased copies of the game by requiring an internet connection to play the latest title in the series, even in single player mode, and funneling the users through its
horrendous Origin "service." Not only that, but players' games are saved
online, so if you lose the connection, not only will you be prevented from playing your purchased game, but you'll be back at whatever point you were at when your service died.
The top voted question/comment
digs right into the heart of the DRM issue:
What will happen to the game if I am playing and lose my internet connection - will the game still be playable and update the servers when my internet connection resumes or will it pause and wait for the connection?
As I have unreliable internet at times if I were to lose a connection and play for a while longer (assuming I would be able to continue to play) would my changes be saved locally in case my internet connection does not come back up before I need to stop playing (and then be uploaded when I next start the game).
I love what the game is looking like and look forward to the multi-player region games, but as you can tell I am concerned about what happens if my internet connection decides to drop for a few hours.
The first answer back, from Kip Katsarelis (Senior Producer)
was far from comforting:
Sorry, I replied to it below. Not avoiding. Here was the reply...
"I actually just ran over to our online engineering team to get the latest info. We do handle "short" internet outages gracefully. Meaning, if your internet goes out while you're logged in and playing the game, we can can recover gracefully. You shouldn't notice a thing. "Short" is still being defined."
At least Katsarelis somewhat acknowledges that the term "short" is woefully undefined. And whether or not players "notice a thing" isn't really the sort of issue that should be getting sorted during an informal Q&A. While that answer was less than satisfactory,
Kip's followup was downright laughable.
We will allow you to play for as long as we can preserve your game state. This will most likely be minutes.
The response to that bit of "online imagineering"
was full of win, however.
My computer happens to have a hard drive that's suitable for preserving game state. Should I consider buying your game, or is it crippled to online-only?
It's not as though the "paying customers hate DRM" is a new development. It has been this way for years and paying customers have expressed their displeasure with being handed crippled software in exchange for perfectly functioning money, while those who have acquired the same software for free use the software much in the manner you would expect the
paying customer to be able to: on his or her own terms, online connection or no. It's gotten bad enough that even EA's
own employees are annoyed with DRM "solutions."
A helpful Redditor
compiled all the anti-DRM comments from the AMA into an easy-to-read, linked, multi-author screed on the unpopularity of online-connection-required DRM. Perhaps SimCity's devs can run this up the chain to EA in the small hope that a list of disgruntled potential customers might persuade the publisher to drop the online/Origin requirement before SimCity's release in March. It's highly doubtful this will work, as
EA's president has stated that all EA games will include "online applications and digital services." If one was optimistic and a bit naive, it almost sounds like EA wants a connected community that expands the fanbase through social media. If one is firmly grounded in reality, however, it's just another way to say "all games will include some form of online-only
component DRM."
So, very possibly, no lessons will be learned. People will go and pirate themselves a working version of SimCity, which will lead EA to believe that EVEN MORE DRM is required for the next iteration, which will piss off the next set of gamers, leading to more cracked, functional versions downloaded, and so on, until either a.) all piracy is eradicated (thru some sort of black magic[k] ceremony involving Chris Dodd, Cary Sherman, the remaining members of the BSA and the exhumed corpse of Sonny Bono) or b.) EA (and companies like it) stop dumping crippled software on customers in hopes of making absolutely no discernible dent in piracy levels.
Filed Under: ama, drm, simcity
Companies: ea, reddit
